Courses

Communicate clearly and listen well: types of communication, the ABCs of effective communication, which communication style you use, creating clear communications and planning them, listening and the art of listening in two units, active listening and tips to improve it, avoiding negative language patterns, the pause-think-act technique, asking for help the right way and how managers say no without crushing morale. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fourteen units.

Modules

1. Types of Communication9 min
2. The ABCs of Effective Communication5 min
3. Which Communication Style Do You Use?6 min
4. Creating Clear Communications5 min
5. How to Plan Out an Effective Communication5 min
6. Listening6 min
7. The Art of Listening – Part 110 min
8. The Art of Listening – Part 210 min
9. Active Listening – How to Really Do It7 min
10. Tips for Improving Active Listening5 min
11. Are You Using Negative Language Patterns?10 min
12. Communication Technique – Pause, Think, Act8 min
13. How to Ask for Help in the Right Way6 min
14. How Managers Say No without Crushing Morale8 min