Retail Sales 3: Objections, Closing, Point of Sale and Complaints
25 000 Kz + VAT
Sessions twelve to eighteen of a retail sales programme: features and benefits, objections, closing, additional selling, the point of sale, phone, email and online sales, and handling complaints.
- FieldSales & Customer Service
- Level1 · Foundation
- Duration2 h
- Course languageEnglish
- IncludesNarrated videos, interactive activities, final assessment and a verifiable certificate
Instant course access as soon as payment is confirmed.
Part three of a retail sales programme, in seven sessions: creating interest with features and benefits, overcoming objections in the buying process, confidently closing the sale, additional selling techniques, the point of sale, phone calls, emails and internet sales, and handling complaints. Each session is an interactive lesson with videos, knowledge checks and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all seven units.
Modules
- Session 12 – Creating Interest with Features & Benefits13 min
- Session 13 – Overcoming Objections in the Buying Process19 min
- Session 14 – Confidently Closing the Sale13 min
- Session 15 – Additional Selling Techniques14 min
- Session 16 – The Point of Sale13 min
- Session 17 – Phone Calls, Emails & Internet Sales25 min
- Session 18 – Handling Complaints23 min
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