Customer Service Advisor
120 000 Kz + VAT
Serving customers well in person and by phone: customer service essentials and excellence, communication, assertiveness and protecting customer data.
Based on: UK best practice · Equality Act 2010 (UK) — reference · Data Protection Act (UK) — reference
🌐 This course is in English. You need to be fluent in English to follow it.
- Courses5 courses
- Total duration8 h
- Course languageEnglish
- Courses bought separately
150 000 Kz - You save30 000 Kz (20%)
- AccessPermanent access to each course
- Path badge🎧 Customer Service Advisor
Serving customers well in person and by phone: customer service essentials and excellence, communication, assertiveness and protecting customer data.
Courses included, in order
- VEN-110 · Customer Service Fundamentals: Skills, Behaviours and Professional StandardsSales & Customer Service · Level 1UK best practiceEquality Act 2010 (UK) — referenceData Protection Act (UK) — reference2 h25 000 Kz
- VEN-120 · Customer Service Excellence: Face-to-Face and on the TelephoneSales & Customer Service · Level 1UK best practice2 h 45 min25 000 Kz
- DES-210 · Communication Skills: Listening, Clarity and StyleSoft Skills · Level 2UK best practice1 h 30 min50 000 Kz
- DES-180 · Assertiveness, Confidence and Personal ImpactSoft Skills · Level 1UK best practice1 h25 000 Kz
- CIB-110 · Cyber Security and Information AwarenessCybersecurity & Data Protection · Level 1UK best practiceData Protection Act (UK) — reference45 min25 000 Kz
Total duration: 8 h · Courses bought separately: 150 000 Kz · You save: 30 000 Kz
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