{
    "id": 22376,
    "date": "2026-10-16T06:21:51",
    "date_gmt": "2026-10-16T10:21:51",
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    "modified": "2026-10-16T06:21:51",
    "modified_gmt": "2026-10-16T10:21:51",
    "slug": "catalogue",
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    "link": "https:\/\/trident-academy.com\/en\/catalogue\/",
    "title": {
        "rendered": "Course catalogue"
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    "content": {
        "rendered": "<div class=\"tcat\">\n  <div class=\"tlms-ep-bar\" data-no-translation style=\"display:flex;flex-wrap:wrap;gap:8px 16px;align-items:center;justify-content:space-between;max-width:1140px;margin:14px auto;padding:10px 16px;border-radius:12px;background:#f4fbfc;border:1px solid #d5ecf1;border-left:4px solid #17a5bc;color:#252652;font:500 15px\/1.45 Inter,Arial,sans-serif;box-sizing:border-box\"><span style=\"flex:1 1 260px;min-width:0\">\ud83c\udf93 Coming soon: Executive Programme in Procurement \u2014 join the waiting list<\/span><a href=\"https:\/\/trident-academy.com\/en\/executive-programme\/#lista\" style=\"flex:none;background:#0d6c8c;color:#fff;border-radius:999px;padding:6px 16px;font-weight:700;font-size:14px;text-decoration:none;white-space:nowrap\">Notify me \u203a<\/a><\/div>  <link rel=\"stylesheet\" id=\"tlms-plans-promo-css\" href=\"https:\/\/trident-academy.com\/wp-content\/plugins\/trident-lms\/assets\/css\/plans.css?ver=1.7.60\"><div class=\"tlms-pp-bar\" data-no-translation><span>20, 60 or unlimited courses a year, with certificates \u00b7 Annual plans from 450 000 Kz\/year<\/span><a class=\"tlms-pp-bar__btn\" href=\"https:\/\/trident-academy.com\/en\/planos\/\">See plans \u203a<\/a><\/div>  <link rel=\"stylesheet\" id=\"tlms-paths-showcase-css\" href=\"https:\/\/trident-academy.com\/wp-content\/plugins\/trident-lms\/assets\/css\/paths-showcase.css?v=1.7.60\"><p class=\"tpths-line\" data-no-translation><span>\ud83e\udded 14 career paths: several courses, one goal \u2014 20% cheaper.<\/span> <a href=\"https:\/\/trident-academy.com\/en\/paths\/\">Browse learning paths \u203a<\/a><\/p>  <header class=\"tcat-head\">\n    <p class=\"tcat-lead\">Every course available at Trident Academy, with what you will learn in each one and the international standards and references it is designed under.<\/p>\n    <ul class=\"tcat-facts\">\n      <li><b>352<\/b> courses<\/li>\n      <li><b>25<\/b> fields<\/li>\n      <li><b>1325<\/b> hours of training<\/li>\n    <\/ul>\n    <p class=\"tcat-note\">Every course includes narrated videos, interactive activities, a final assessment and a certificate verifiable online.<\/p>\n  <\/header>\n  <div class=\"tcat-filters\" role=\"search\">\n    <input type=\"search\" id=\"tcq\" placeholder=\"Search by title, code or standard (e.g. ISO 45001)\u2026\" aria-label=\"Search by title, code or standard (e.g. ISO 45001)\u2026\">\n    <select id=\"tca\" aria-label=\"All fields\"><option value=\"\">All fields<\/option>\n      <option value=\"AO\">Angola: Law and Compliance<\/option><option value=\"ADM\">Administration &amp; Office Support<\/option><option value=\"IAR\">Artificial Intelligence<\/option><option value=\"BAN\">Banking, Insurance &amp; Financial Compliance<\/option><option value=\"CON\">Construction &amp; Real Estate<\/option><option value=\"CIB\">Cybersecurity &amp; Data Protection<\/option><option value=\"ENE\">Energy &amp; Industrial Maintenance<\/option><option value=\"EMP\">Entrepreneurship &amp; SMEs<\/option><option value=\"AMB\">Environment, ESG &amp; Sustainability<\/option><option value=\"FIN\">Finance &amp; Accounting<\/option><option value=\"SST\">Health, Safety &amp; Environment (HSE)<\/option><option value=\"HOT\">Hospitality, Tourism &amp; Catering<\/option><option value=\"RHU\">Human Resources<\/option><option value=\"TIC\">IT &amp; Digital Productivity<\/option><option value=\"FIS\">International Tax<\/option><option value=\"JUR\">Legal, Ethics &amp; Governance<\/option><option value=\"LOG\">Logistics &amp; Transport<\/option><option value=\"LID\">Management &amp; Leadership<\/option><option value=\"MKT\">Marketing &amp; Communication<\/option><option value=\"MIN\">Mining<\/option><option value=\"OGP\">Oil &amp; Gas<\/option><option value=\"PSC\">Procurement &amp; Supply Chain<\/option><option value=\"GPR\">Project Management<\/option><option value=\"QUA\">Quality &amp; Continuous Improvement<\/option><option value=\"VEN\">Sales &amp; Customer Service<\/option><option value=\"DES\">Soft Skills<\/option><\/select>\n    <select id=\"tcl\" aria-label=\"All levels\"><option value=\"\">All levels<\/option>\n      <option value=\"1\">Level 1 \u00b7 Foundation<\/option><option value=\"2\">Level 2 \u00b7 Intermediate<\/option><option value=\"3\">Level 3 \u00b7 Advanced<\/option><option value=\"4\">Level 4 \u00b7 Expert<\/option><\/select>\n    <select id=\"tcg\" aria-label=\"Course language\"><option value=\"\">All languages<\/option>\n      <option value=\"pt\">Portuguese<\/option><option value=\"en\">English<\/option><\/select>\n    <span class=\"tcat-count\" id=\"tcc\" aria-live=\"polite\"><\/span>\n  <\/div>\n    <section class=\"tcat-area\" data-a=\"ADM\"><h2>Administration &amp; Office Support<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"ADM\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"adm-103 comunica\u00e7\u00e3o escrita profissional e correspond\u00eancia comercial escrever emails, of\u00edcios e cartas comerciais claros, corretos e profissionais. international administrative management best practice boas pr\u00e1ticas internacionais de gest\u00e3o administrativa\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Comunica\u00e7\u00e3o Escrita Profissional e Correspond\u00eancia Comercial<\/strong><small>ADM-103 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Escrever emails, of\u00edcios e cartas comerciais claros, corretos e profissionais.<\/span>\n          <span class=\"tcat-std\"><i>International administrative management best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Os seus emails s\u00e3o lidos \u00e0 primeira ou geram sempre perguntas? As suas cartas transmitem a imagem que a empresa quer dar? Neste curso pr\u00e1tico, vai aprender a escrever de forma clara, concisa e correta: come\u00e7ar pelo essencial, usar frases curtas e palavras simples, adequar o tom e evitar os erros de portugu\u00eas mais frequentes. Vai redigir emails eficazes, do assunto \u00e0 assinatura, tratar os anexos com cuidado e responder de forma profissional; elaborar cartas comerciais e of\u00edcios com a estrutura e as formas de tratamento certas; organizar a correspond\u00eancia com entidades p\u00fablicas; e rever os seus textos e os de outras pessoas, incluindo o uso respons\u00e1vel da intelig\u00eancia artificial. Alinhado com os princ\u00edpios de linguagem clara da norma ISO 24495-1 e com o Acordo Ortogr\u00e1fico de 1990, inclui casos de uma empresa de log\u00edstica, atividades interativas, modelos edit\u00e1veis e um exerc\u00edcio de revis\u00e3o em Word.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Escrever textos profissionais claros, concisos e corretos, adequando o tom ao leitor e \u00e0 situa\u00e7\u00e3o.<\/li><li>Identificar e corrigir os erros de portugu\u00eas mais frequentes na correspond\u00eancia profissional.<\/li><li>Redigir emails eficazes, com destinat\u00e1rios, assunto, estrutura, cortesia e anexos adequados.<\/li><li>Elaborar cartas comerciais e of\u00edcios com a estrutura e as formas de tratamento adequadas.<\/li><li>Organizar a correspond\u00eancia com entidades p\u00fablicas, cumprindo canais, prazos e registos.<\/li><li>Rever textos pr\u00f3prios e de terceiros com um m\u00e9todo, as ferramentas do processador de texto e, quando autorizado, a intelig\u00eancia artificial.<\/li><\/ul>        <p><b>Who it is for:<\/b> Secret\u00e1rias, assistentes administrativos e de dire\u00e7\u00e3o<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International administrative management best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/adm-103-comunicacao-escrita-profissional-e-correspondencia-comercial\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"ADM\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"adm-110 time management and personal productivity nine units: effective time management, time logs, time stealers, smart goals, left and right brain thinking, procrastination, managing emails, management of self and a full time management unit. uk best practice smart objectives eisenhower matrix boas pr\u00e1ticas do reino unido objetivos smart matriz de eisenhower\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Time Management and Personal Productivity<\/strong><small>ADM-110 \u00b7 Foundation \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Nine units: effective time management, time logs, time stealers, SMART goals, left and right brain thinking, procrastination, managing emails, management of self and a full time management unit.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>SMART objectives<\/i><i>Eisenhower matrix<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Get more of the right things done: effective time management, using a time log, identifying time stealers, setting SMART goals, left and right brain thinking, fighting procrastination, managing your emails, management of self, and a full time management unit with a final quiz (80% to pass). The shorter units combine a short video with a quick quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all nine units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 SMART objectives \u00b7 Eisenhower matrix<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/adm-110-gestao-do-tempo-e-produtividade-pessoal-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"ADM\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"adm-120 business writing, reading and storytelling eight units: informal written communication, purpose and style, formal vs informal writing, skimming, why tell stories, the dna of a successful story, a storytelling model and engaging your audience. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Business Writing, Reading and Storytelling<\/strong><small>ADM-120 \u00b7 Foundation \u00b7 1 h \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Eight units: informal written communication, purpose and style, formal vs informal writing, skimming, why tell stories, the DNA of a successful story, a storytelling model and engaging your audience.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Write, read and tell stories for work: informal written communication, choosing purpose and style, formal vs informal writing, reading styles and skimming, then business storytelling (why tell stories, the DNA of a successful story, a model to follow and connecting with your audience). Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eight units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/adm-120-escrita-profissional-leitura-e-storytelling-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"IAR\"><h2>Artificial Intelligence<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"IAR\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"iar-101 ai for everyone: essential concepts what artificial intelligence is, how it works and where we already use it every day. oecd ai principles unesco recommendation iso\/iec 42001 princ\u00edpios da ocde para a ia recomenda\u00e7\u00e3o unesco\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>AI for Everyone: Essential Concepts<\/strong><small>IAR-101 \u00b7 Foundation \u00b7 2 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">What artificial intelligence is, how it works and where we already use it every day.<\/span>\n          <span class=\"tcat-std\"><i>OECD AI Principles<\/i><i>UNESCO Recommendation<\/i><i>ISO\/IEC 42001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>You hear about artificial intelligence every day, but are you sure what it is? This course explains, in plain language and without hype, what AI is, how it learns and where it already shows up in your phone, in banking, on social media, in translation and in healthcare. You will discover what AI does well, where it fails and how it can change your work, based on international references such as the OECD AI Principles and the UNESCO Recommendation on the Ethics of AI. With practical examples from several sectors, interactive activities and a personal plan to get started. No technical knowledge needed \u2014 just curiosity. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain in plain language what artificial intelligence, machine learning and generative AI are.<\/li><li>Identify AI applications already part of everyday life: phones, banking, social media, translation and healthcare.<\/li><li>Recognise the strengths and limits of AI, including hallucinations, bias and dependence on data.<\/li><li>Reflect on the impact of AI on your profession and identify skills and opportunities to develop.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals from every field and individuals, no technical knowledge needed.<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> OECD AI Principles \u00b7 UNESCO Recommendation \u00b7 ISO\/IEC 42001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/iar-101-ia-para-todos-conceitos-essenciais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"IAR\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"iar-102 generative ai assistants at work: first steps use ai assistants to write, summarise, translate and research safely. oecd ai principles unesco recommendation iso\/iec 42001 princ\u00edpios da ocde para a ia recomenda\u00e7\u00e3o unesco\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Generative AI Assistants at Work: First Steps<\/strong><small>IAR-102 \u00b7 Foundation \u00b7 2 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Use AI assistants to write, summarise, translate and research safely.<\/span>\n          <span class=\"tcat-std\"><i>OECD AI Principles<\/i><i>UNESCO Recommendation<\/i><i>ISO\/IEC 42001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Want to write emails, summarise reports and translate documents in half the time? In this practical course you will learn to use generative AI assistants such as ChatGPT, Claude, Copilot or Gemini in your daily work. With practical examples from companies in several sectors, you will write clear prompts, improve answers, check whether information is reliable and protect your company&#039;s confidential data. No technical knowledge needed. In about two hours you will gain the confidence to use AI productively, safely and responsibly. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Compare the main generative AI assistants and tell free versions apart from business versions.<\/li><li>Write simple prompts with context, task and format, and improve answers through revisions.<\/li><li>Use AI assistants to write emails, summarise documents, translate between Portuguese and English and review texts.<\/li><li>Check the reliability of AI answers by confirming sources, dates, figures and references.<\/li><li>Apply security rules so you never expose personal data or confidential company information.<\/li><\/ul>        <p><b>Who it is for:<\/b> Office professionals in every field<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> OECD AI Principles \u00b7 UNESCO Recommendation \u00b7 ISO\/IEC 42001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/iar-102-assistentes-de-ia-generativa-no-trabalho-primeiros-passos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"IAR\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"iar-103 responsible and ethical use of ai risks, bias, hallucinations, confidentiality and data protection. oecd principles gdpr (reference) princ\u00edpios da ocde rgpd (refer\u00eancia)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Responsible and Ethical Use of AI<\/strong><small>IAR-103 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Risks, bias, hallucinations, confidentiality and data protection.<\/span>\n          <span class=\"tcat-std\"><i>OECD Principles<\/i><i>GDPR (reference)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Artificial intelligence is already part of your working day: it writes emails, summarises reports and answers questions in seconds. But it also makes up facts, repeats prejudice and can expose your company&#039;s confidential data. In this practical course, based on international references such as the OECD AI Principles, the UNESCO Recommendation on the Ethics of AI and the GDPR, you will learn to recognise the main AI risks, protect personal data and trade secrets, and apply good practice in human review, transparency and accountability. It ends with a checklist ready to use at work. Use AI with confidence, without putting your company at risk. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identify the main risks of using AI: hallucinations, bias, intellectual property infringement and deepfakes.<\/li><li>Tell apart personal data, confidential information and trade secrets, and decide what can and cannot be shared with an AI tool.<\/li><li>Apply general personal data protection principles to AI at work, using the GDPR as an international reference and respecting the law in your country.<\/li><li>Follow good practice in human review, transparency and accountability, in line with your company&#039;s AI policy.<\/li><li>Use a responsible-use checklist before using AI-generated results.<\/li><\/ul>        <p><b>Who it is for:<\/b> All employees of companies adopting AI<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> OECD Principles \u00b7 GDPR (reference)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/iar-103-uso-responsavel-e-etico-da-ia\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"IAR\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"iar-110 ai at work: practical skills for smarter, safer productivity five practical units on using ai at work: what ai can and cannot do, chatgpt from idea to result, smarter writing, saving time on repetitive tasks, and adopting ai safely with guardrails. uk best practice chatgpt and generative ai tools boas pr\u00e1ticas do reino unido chatgpt e ferramentas de ia generativa\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>AI at Work: Practical Skills for Smarter, Safer Productivity<\/strong><small>IAR-110 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Five practical units on using AI at work: what AI can and cannot do, ChatGPT from idea to result, smarter writing, saving time on repetitive tasks, and adopting AI safely with guardrails.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>ChatGPT and generative AI tools<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>AI at Work is a practical, five-unit course for every professional who wants to use AI tools confidently and responsibly. You start by separating myths from reality and learning what AI can and cannot do. You then use ChatGPT as a structured partner to turn ideas into results, write faster and clearer while keeping your own voice, and decide which repetitive tasks to hand to AI or automate. The last unit shows how teams adopt AI step by step, with principles, risks and guardrails. Each unit includes short videos, practical examples, a Prompt Toolkit and a Habit Builder to download, and a quiz (80% to pass). Course in English. Trident Academy certificate on completion of all five units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 ChatGPT and generative AI tools<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/iar-110-ia-no-trabalho-competencias-praticas-para-uma-produtividade-mais-inteligente-e-segura\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"IAR\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"iar-120 understanding ai at work: concepts, ethics and everyday use seven reading-based units on artificial intelligence at work: what ai is, ai literacy, embracing ai, ethics and data security, ai-ready skills, leading with ai and ai-powered customer service. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Understanding AI at Work: Concepts, Ethics and Everyday Use<\/strong><small>IAR-120 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Seven reading-based units on artificial intelligence at work: what AI is, AI literacy, embracing AI, ethics and data security, AI-ready skills, leading with AI and AI-powered customer service.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>An introduction to artificial intelligence for every professional. You start with what AI is and the main types of AI, build your AI literacy and see how organisations use AI to work more efficiently and innovate. You then look at AI ethics and data security, the skills people need for an AI-enabled future, how managers lead in an AI-enabled workplace and how AI improves customer service. Each unit is an interactive text lesson with a short quiz at the end. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all seven units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/iar-120-compreender-a-ia-no-trabalho-conceitos-etica-e-uso-no-dia-a-dia-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"IAR\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"iar-201 engenharia de prompts para profissionais t\u00e9cnicas para obter respostas precisas e fi\u00e1veis de modelos de ia generativa. oecd ai principles unesco recommendation iso\/iec 42001 princ\u00edpios da ocde para a ia recomenda\u00e7\u00e3o unesco\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Engenharia de Prompts para Profissionais<\/strong><small>IAR-201 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">T\u00e9cnicas para obter respostas precisas e fi\u00e1veis de modelos de IA generativa.<\/span>\n          <span class=\"tcat-std\"><i>OECD AI Principles<\/i><i>UNESCO Recommendation<\/i><i>ISO\/IEC 42001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A qualidade das respostas de um assistente de IA generativa depende, em grande parte, da qualidade do pedido. Neste curso, destinado a profissionais de todas as \u00e1reas, gestores e equipas digitais, vai acompanhar a equipa de uma empresa fict\u00edcia de servi\u00e7os industriais que aprende a obter respostas precisas e fi\u00e1veis. Perceba como os modelos de linguagem interpretam os pedidos e porque \u00e9 que o contexto, a ambiguidade e as instru\u00e7\u00f5es expl\u00edcitas mudam o resultado. Construa prompts com o modelo RCTF (papel, contexto, tarefa e formato), com restri\u00e7\u00f5es, tom e p\u00fablico. Use exemplos (few-shot), decomponha tarefas complexas, pe\u00e7a racioc\u00ednio estruturado e verifique os resultados. Trabalhe com relat\u00f3rios longos, extraia dados para tabelas e compare documentos, num caso pr\u00e1tico. Por fim, crie a sua biblioteca de prompts reutiliz\u00e1veis, por fun\u00e7\u00e3o, com testes e controlo de vers\u00f5es. Boas pr\u00e1ticas alinhadas com os Princ\u00edpios da OCDE para a IA e a ISO\/IEC 42001. Inclui ficha de prompt, dossi\u00ea do caso, biblioteca de prompts em Excel checklist de qualidade e cinco cadernos de exerc\u00edcios com solu\u00e7\u00f5es.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar como um modelo de linguagem interpreta um pedido e porque \u00e9 que a qualidade do prompt determina o resultado.<\/li><li>Construir prompts com papel, contexto, tarefa e formato, ajustando restri\u00e7\u00f5es, tom e p\u00fablico.<\/li><li>Usar exemplos, decompor tarefas complexas e pedir racioc\u00ednio estruturado e verifica\u00e7\u00e3o.<\/li><li>Resumir relat\u00f3rios, extrair dados para tabelas e comparar documentos com prompts fi\u00e9is e verific\u00e1veis.<\/li><li>Criar, testar e manter uma biblioteca pessoal de prompts reutiliz\u00e1veis.<\/li><li>Aplicar regras de confidencialidade, verifica\u00e7\u00e3o e supervis\u00e3o humana no uso de assistentes de IA.<\/li><\/ul>        <p><b>Who it is for:<\/b> Profissionais de todas as \u00e1reas, gestores e equipas digitais<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> OECD AI Principles \u00b7 UNESCO Recommendation \u00b7 ISO\/IEC 42001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/iar-201-engenharia-de-prompts-para-profissionais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"IAR\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"iar-202 ia para produtividade no escrit\u00f3rio ia aplicada a documentos, email, folhas de c\u00e1lculo e apresenta\u00e7\u00f5es. oecd ai principles unesco recommendation iso\/iec 42001 princ\u00edpios da ocde para a ia recomenda\u00e7\u00e3o unesco\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>IA para Produtividade no Escrit\u00f3rio<\/strong><small>IAR-202 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">IA aplicada a documentos, email, folhas de c\u00e1lculo e apresenta\u00e7\u00f5es.<\/span>\n          <span class=\"tcat-std\"><i>OECD AI Principles<\/i><i>UNESCO Recommendation<\/i><i>ISO\/IEC 42001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Emails, atas, relat\u00f3rios, folhas de c\u00e1lculo, apresenta\u00e7\u00f5es e reuni\u00f5es ocupam grande parte do dia de trabalho. Neste curso, destinado a profissionais de todas as \u00e1reas, gestores e equipas digitais, vai acompanhar a equipa de uma empresa fict\u00edcia de engenharia e constru\u00e7\u00e3o que usa um assistente de IA aprovado nas tarefas de escrit\u00f3rio. Redija e responda a emails mais depressa, ajuste o tom e resuma conversas longas. Produza e reveja documentos: estruturas, atas fi\u00e9is, relat\u00f3rios e revis\u00e3o lingu\u00edstica, num caso pr\u00e1tico. Use a IA para criar f\u00f3rmulas, limpar dados, explicar tabelas e escolher gr\u00e1ficos, com um exerc\u00edcio em Excel. Crie apresenta\u00e7\u00f5es a partir de um documento, com mensagens-chave e notas do orador. Planeie tarefas e reuni\u00f5es e fa\u00e7a resumos do dia. Sempre com tr\u00eas regras: ferramenta aprovada, s\u00f3 os dados necess\u00e1rios e revis\u00e3o humana. Inclui guia de prompts para email, notas de reuni\u00e3o, exerc\u00edcio em Excel, planeador do dia e cinco cadernos de exerc\u00edcios com solu\u00e7\u00f5es.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Redigir e responder a emails com apoio de IA, ajustando o tom e resumindo conversas longas, e verificar o resultado antes de enviar.<\/li><li>Produzir e rever documentos com IA, incluindo atas fi\u00e9is \u00e0s notas e relat\u00f3rios com dados confirmados.<\/li><li>Usar IA para criar e testar f\u00f3rmulas, limpar dados, explicar tabelas e escolher gr\u00e1ficos.<\/li><li>Criar uma apresenta\u00e7\u00e3o a partir de um documento, com estrutura, t\u00edtulos-mensagem e notas do orador.<\/li><li>Usar IA para planear tarefas e reuni\u00f5es e fazer resumos do dia e da semana.<\/li><li>Aplicar as regras de ferramenta aprovada, dados necess\u00e1rios e revis\u00e3o humana em todas as tarefas de escrit\u00f3rio.<\/li><\/ul>        <p><b>Who it is for:<\/b> Profissionais de todas as \u00e1reas, gestores e equipas digitais<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> OECD AI Principles \u00b7 UNESCO Recommendation \u00b7 ISO\/IEC 42001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/iar-202-ia-para-produtividade-no-escritorio\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"IAR\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"iar-220 data-driven decisions and machine learning essentials five units on data and machine learning: data-driven decision making with ai, machine learning fundamentals, ethics and bias, natural language processing and deploying models. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Data-Driven Decisions and Machine Learning Essentials<\/strong><small>IAR-220 \u00b7 Intermediate \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Five units on data and machine learning: data-driven decision making with AI, machine learning fundamentals, ethics and bias, natural language processing and deploying models.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A next step after an introduction to AI. You learn how AI supports data-driven decision making, the fundamentals of machine learning, how to recognise and reduce ethics and bias risks in machine learning, how natural language processing (NLP) works, and what it takes to deploy machine learning models in practice. Each unit is an interactive text lesson with a short quiz at the end. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all five units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/iar-220-decisoes-baseadas-em-dados-e-fundamentos-de-machine-learning-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"BAN\"><h2>Banking, Insurance &amp; Financial Compliance<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"BAN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ban-101 introdu\u00e7\u00e3o ao sistema financeiro bancos centrais, bancos, seguradoras, mercados de capitais, supervisores e principais produtos financeiros. fatf recommendations basel iii (bcbs) recomenda\u00e7\u00f5es do gafi basileia iii (bcbs)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introdu\u00e7\u00e3o ao Sistema Financeiro<\/strong><small>BAN-101 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Bancos centrais, bancos, seguradoras, mercados de capitais, supervisores e principais produtos financeiros.<\/span>\n          <span class=\"tcat-std\"><i>FATF Recommendations<\/i><i>Basel III (BCBS)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Quem trabalha num banco, numa seguradora ou noutra institui\u00e7\u00e3o financeira faz parte de um sistema que movimenta a poupan\u00e7a, o cr\u00e9dito e os pagamentos de toda a economia. Neste curso, vai perceber para que serve o sistema financeiro e quem nele participa, o papel do banco central e da pol\u00edtica monet\u00e1ria, como funciona e como ganha dinheiro um banco comercial, porque s\u00e3o essenciais o capital e a liquidez (Basileia III) e o que \u00e9 a garantia de dep\u00f3sitos. Vai conhecer o princ\u00edpio do seguro, o resseguro e os fundos de pens\u00f5es, os mercados monet\u00e1rio, de capitais e cambial, as a\u00e7\u00f5es, as obriga\u00e7\u00f5es e os fundos de investimento. Por fim, vai distinguir a supervis\u00e3o prudencial da comportamental, conhecer os organismos internacionais de normaliza\u00e7\u00e3o (Comit\u00e9 de Basileia, IAIS, IOSCO, FSB, GAFI) e rever os principais produtos financeiros e o que o cliente deve saber antes de os contratar. Alinhado com as normas do Comit\u00e9 de Basileia e as Recomenda\u00e7\u00f5es do GAFI; as regras concretas dependem da lei aplic\u00e1vel no seu pa\u00eds.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar as fun\u00e7\u00f5es do sistema financeiro e identificar os seus participantes.<\/li><li>Distinguir financiamento direto e indireto e aplicar os conceitos de juro, infla\u00e7\u00e3o, risco e rendimento.<\/li><li>Descrever as fun\u00e7\u00f5es do banco central e o efeito da taxa de refer\u00eancia.<\/li><li>Explicar o balan\u00e7o, as receitas e os requisitos de capital e de liquidez de um banco comercial.<\/li><li>Explicar o funcionamento dos seguros e dos mercados de capitais e os seus principais instrumentos.<\/li><li>Distinguir a supervis\u00e3o prudencial da comportamental, identificar os organismos internacionais de normaliza\u00e7\u00e3o e relacionar os principais produtos financeiros com as necessidades dos clientes.<\/li><\/ul>        <p><b>Who it is for:<\/b> Colaboradores de bancos, seguradoras e institui\u00e7\u00f5es financeiras<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> FATF Recommendations \u00b7 Basel III (BCBS)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ban-101-introducao-ao-sistema-financeiro\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"BAN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ban-102 preven\u00e7\u00e3o do branqueamento de capitais e financiamento do terrorismo (gafi) tipologias, sinais de alerta, deveres de comunica\u00e7\u00e3o e san\u00e7\u00f5es. fatf\/gafi recommendations recomenda\u00e7\u00f5es do gafi\/fatf\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Preven\u00e7\u00e3o do Branqueamento de Capitais e Financiamento do Terrorismo (GAFI)<\/strong><small>BAN-102 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Tipologias, sinais de alerta, deveres de comunica\u00e7\u00e3o e san\u00e7\u00f5es.<\/span>\n          <span class=\"tcat-std\"><i>FATF\/GAFI Recommendations<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Cada colaborador de uma institui\u00e7\u00e3o financeira \u00e9 uma linha de defesa contra o crime. Neste curso, vai perceber o que \u00e9 o branqueamento de capitais e as suas tr\u00eas fases, o que distingue o financiamento do terrorismo e o financiamento da prolifera\u00e7\u00e3o, e porque estes crimes afetam a sociedade, a economia, a institui\u00e7\u00e3o e o pr\u00f3prio colaborador. Vai conhecer o enquadramento internacional: as conven\u00e7\u00f5es das Na\u00e7\u00f5es Unidas, as Recomenda\u00e7\u00f5es do Grupo de A\u00e7\u00e3o Financeira (GAFI\/FATF), as Unidades de Informa\u00e7\u00e3o Financeira, os supervisores, as entidades sujeitas e as listas de san\u00e7\u00f5es. Vai treinar a identifica\u00e7\u00e3o de sinais de alerta, como a estrutura\u00e7\u00e3o, as mulas de dinheiro, as empresas de fachada e as pessoas politicamente expostas, num cen\u00e1rio com decis\u00f5es, e aprender a cumprir os deveres de identifica\u00e7\u00e3o e dilig\u00eancia (KYC), conserva\u00e7\u00e3o, absten\u00e7\u00e3o, comunica\u00e7\u00e3o de opera\u00e7\u00f5es suspeitas e sigilo. Alinhado com as Recomenda\u00e7\u00f5es do GAFI; os deveres concretos dependem da lei aplic\u00e1vel no seu pa\u00eds.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar as fases do branqueamento de capitais e o que distingue o financiamento do terrorismo e da prolifera\u00e7\u00e3o.<\/li><li>Descrever o impacto destes crimes e o papel de cada colaborador nas linhas de defesa da institui\u00e7\u00e3o.<\/li><li>Identificar as normas internacionais (conven\u00e7\u00f5es da ONU e Recomenda\u00e7\u00f5es do GAFI) e as entidades de supervis\u00e3o, de informa\u00e7\u00e3o financeira e as entidades sujeitas.<\/li><li>Reconhecer tipologias, sinais de alerta e situa\u00e7\u00f5es de risco acrescido, incluindo pessoas politicamente expostas e opera\u00e7\u00f5es por terceiros.<\/li><li>Aplicar os deveres de identifica\u00e7\u00e3o, dilig\u00eancia, conserva\u00e7\u00e3o e absten\u00e7\u00e3o.<\/li><li>Comunicar internamente opera\u00e7\u00f5es suspeitas, respeitando o dever de sigilo e a proibi\u00e7\u00e3o de divulga\u00e7\u00e3o.<\/li><\/ul>        <p><b>Who it is for:<\/b> Colaboradores de bancos, seguradoras e institui\u00e7\u00f5es financeiras<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> FATF\/GAFI Recommendations<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ban-102-prevencao-do-branqueamento-de-capitais-e-financiamento-do-terrorismo-gafi\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"BAN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ban-103 conduta de mercado e prote\u00e7\u00e3o do consumidor financeiro transpar\u00eancia, venda respons\u00e1vel, adequa\u00e7\u00e3o de produtos, tratamento de reclama\u00e7\u00f5es e inclus\u00e3o financeira. g20\/oecd high-level principles on financial consumer protection (2022) iso 10002 princ\u00edpios de alto n\u00edvel do g20\/ocde sobre a prote\u00e7\u00e3o do consumidor financeiro (2022)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Conduta de Mercado e Prote\u00e7\u00e3o do Consumidor Financeiro<\/strong><small>BAN-103 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Transpar\u00eancia, venda respons\u00e1vel, adequa\u00e7\u00e3o de produtos, tratamento de reclama\u00e7\u00f5es e inclus\u00e3o financeira.<\/span>\n          <span class=\"tcat-std\"><i>G20\/OECD High-Level Principles on Financial Consumer Protection (2022)<\/i><i>ISO 10002<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Cada conversa ao balc\u00e3o ou ao telefone pode proteger ou prejudicar um cliente. Neste curso, vai perceber o que \u00e9 a conduta de mercado e porque \u00e9 que os supervisores olham para a forma como os produtos financeiros s\u00e3o vendidos, e n\u00e3o apenas para a solidez das institui\u00e7\u00f5es. Vai aprender a dar informa\u00e7\u00e3o clara, completa e n\u00e3o enganosa, a avaliar as necessidades do cliente antes de recomendar um produto, a evitar vendas associadas e press\u00f5es indevidas, a apoiar clientes em situa\u00e7\u00e3o de vulnerabilidade, a tratar reclama\u00e7\u00f5es de forma justa e r\u00e1pida e a contribuir para a inclus\u00e3o financeira. Alinhado com os Princ\u00edpios de Alto N\u00edvel do G20\/OCDE sobre a Prote\u00e7\u00e3o do Consumidor Financeiro (2022) e com a ISO 10002, com casos fict\u00edcios de um banco e de uma seguradora, atividades interativas e materiais de apoio para usar no dia a dia.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar o que \u00e9 a conduta de mercado e distinguir a supervis\u00e3o comportamental da supervis\u00e3o prudencial.<\/li><li>Reconhecer os princ\u00edpios internacionais de prote\u00e7\u00e3o do consumidor financeiro e aplic\u00e1-los ao seu trabalho di\u00e1rio.<\/li><li>Prestar ao cliente informa\u00e7\u00e3o clara, completa e n\u00e3o enganosa sobre custos, riscos e condi\u00e7\u00f5es de um produto.<\/li><li>Avaliar as necessidades e a situa\u00e7\u00e3o do cliente e recomendar apenas produtos adequados, evitando vendas associadas e pr\u00e1ticas de press\u00e3o.<\/li><li>Receber, registar e encaminhar uma reclama\u00e7\u00e3o de forma justa e de explicar como a sua fun\u00e7\u00e3o contribui para a inclus\u00e3o financeira.<\/li><\/ul>        <p><b>Who it is for:<\/b> Colaboradores de balc\u00e3o, gestores de cliente, call centers de bancos e seguradoras<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> G20\/OECD High-Level Principles on Financial Consumer Protection (2022) \u00b7 ISO 10002<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ban-103-conduta-de-mercado-e-protecao-do-consumidor-financeiro\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"BAN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ban-104 preven\u00e7\u00e3o da fraude banc\u00e1ria e de pagamentos fraude com cart\u00f5es, cheques, transfer\u00eancias e dinheiro m\u00f3vel, fraude interna, sinais de alerta e resposta. basel committee acfe pci dss fatf iso 37002 comit\u00e9 de basileia gafi\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Preven\u00e7\u00e3o da Fraude Banc\u00e1ria e de Pagamentos<\/strong><small>BAN-104 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Fraude com cart\u00f5es, cheques, transfer\u00eancias e dinheiro m\u00f3vel, fraude interna, sinais de alerta e resposta.<\/span>\n          <span class=\"tcat-std\"><i>Basel Committee<\/i><i>ACFE<\/i><i>PCI DSS<\/i><i>FATF<\/i><i>ISO 37002<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Um cheque com o valor alterado, uma cliente que quer transferir as poupan\u00e7as para uma \u00abconta segura\u00bb, um agente de dinheiro m\u00f3vel a quem pedem um c\u00f3digo, um colega que pede a sua palavra-passe \u00abs\u00f3 para despachar\u00bb. A fraude chega por todos os canais, e quem est\u00e1 no balc\u00e3o, no centro de contacto ou nas opera\u00e7\u00f5es \u00e9 muitas vezes a \u00faltima barreira. Neste curso, vai distinguir a fraude externa da fraude interna, reconhecer os esquemas mais comuns com cart\u00f5es, cheques, transfer\u00eancias, dinheiro m\u00f3vel e canais digitais, identificar sinais de alerta e saber como responder: verificar por um canal independente, parar e escalar segundo o procedimento, apoiar o cliente v\u00edtima e usar os canais de den\u00fancia. Com refer\u00eancias internacionais (Comit\u00e9 de Basileia, ACFE, PCI DSS, GAFI, ISO 37002) e casos pr\u00e1ticos numa institui\u00e7\u00e3o fict\u00edcia.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguir a fraude interna da fraude externa e explicar o tri\u00e2ngulo da fraude.<\/li><li>Reconhecer os esquemas de fraude mais comuns com cart\u00f5es e cheques e as verifica\u00e7\u00f5es que os previnem.<\/li><li>Identificar sinais de fraude em transfer\u00eancias, dinheiro m\u00f3vel e canais digitais e aplicar verifica\u00e7\u00f5es por canal independente.<\/li><li>Reconhecer sinais de alerta de fraude interna e os controlos que a previnem.<\/li><li>Responder a uma suspeita de fraude segundo o procedimento: parar, verificar, escalar, registar e apoiar o cliente.<\/li><\/ul>        <p><b>Who it is for:<\/b> Colaboradores de bancos, seguradoras, operadores de pagamentos<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Basel Committee \u00b7 ACFE \u00b7 PCI DSS \u00b7 FATF \u00b7 ISO 37002<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ban-104-prevencao-da-fraude-bancaria-e-de-pagamentos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"BAN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ban-105 san\u00e7\u00f5es financeiras internacionais: conceitos essenciais o que s\u00e3o as san\u00e7\u00f5es da onu e de outros regimes, listas, congelamento de fundos e consequ\u00eancias do incumprimento. un security council sanctions san\u00e7\u00f5es do conselho de seguran\u00e7a da onu\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>San\u00e7\u00f5es Financeiras Internacionais: Conceitos Essenciais<\/strong><small>BAN-105 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">O que s\u00e3o as san\u00e7\u00f5es da ONU e de outros regimes, listas, congelamento de fundos e consequ\u00eancias do incumprimento.<\/span>\n          <span class=\"tcat-std\"><i>UN Security Council sanctions<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Um \u00fanico pagamento a uma pessoa ou entidade sujeita a san\u00e7\u00f5es pode bloquear opera\u00e7\u00f5es, gerar coimas e destruir a reputa\u00e7\u00e3o de uma organiza\u00e7\u00e3o. Neste curso, vai perceber o que s\u00e3o as san\u00e7\u00f5es financeiras internacionais, porque existem e quem as imp\u00f5e, a come\u00e7ar pelo Conselho de Seguran\u00e7a das Na\u00e7\u00f5es Unidas, e como se relacionam com os regimes aut\u00f3nomos, como os da Uni\u00e3o Europeia, dos Estados Unidos e do Reino Unido. Vai conhecer os tipos de san\u00e7\u00f5es, a lista consolidada da ONU, a designa\u00e7\u00e3o e a retirada das listas, o que significa congelar fundos e recursos econ\u00f3micos e n\u00e3o os disponibilizar, a regra da propriedade e do controlo e as isen\u00e7\u00f5es. Por fim, vai aprender os elementos de um programa de cumprimento, os sinais de evas\u00e3o, o que fazer perante um alerta e as consequ\u00eancias do incumprimento. Alinhado com as san\u00e7\u00f5es do Conselho de Seguran\u00e7a das Na\u00e7\u00f5es Unidas e as Recomenda\u00e7\u00f5es 6 e 7 do GAFI; as obriga\u00e7\u00f5es concretas dependem da lei aplic\u00e1vel no seu pa\u00eds.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar o que s\u00e3o as san\u00e7\u00f5es internacionais, os seus objetivos e quem as imp\u00f5e.<\/li><li>Distinguir os principais tipos de san\u00e7\u00f5es e as san\u00e7\u00f5es da preven\u00e7\u00e3o do branqueamento de capitais.<\/li><li>Explicar como funcionam as listas de san\u00e7\u00f5es, a designa\u00e7\u00e3o e a retirada.<\/li><li>Explicar o congelamento de fundos, a proibi\u00e7\u00e3o de disponibilizar fundos, a regra da propriedade e do controlo e as isen\u00e7\u00f5es.<\/li><li>Aplicar os passos corretos perante um alerta e reconhecer sinais de evas\u00e3o de san\u00e7\u00f5es.<\/li><li>Descrever os elementos de um programa de cumprimento e as consequ\u00eancias do incumprimento.<\/li><\/ul>        <p><b>Who it is for:<\/b> Colaboradores de institui\u00e7\u00f5es financeiras e de empresas com pagamentos internacionais<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> UN Security Council sanctions<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ban-105-sancoes-financeiras-internacionais-conceitos-essenciais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"BAN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ban-106 meios de pagamento e pagamentos digitais cart\u00f5es, transfer\u00eancias, sistemas de liquida\u00e7\u00e3o, swift, dinheiro m\u00f3vel e carteiras digitais: funcionamento e riscos. principles for financial market infrastructures (cpss-iosco) iso 20022 fatf recommendation 16 princ\u00edpios para as infraestruturas dos mercados financeiros (cpss-iosco) recomenda\u00e7\u00e3o 16 do gafi\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Meios de Pagamento e Pagamentos Digitais<\/strong><small>BAN-106 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Cart\u00f5es, transfer\u00eancias, sistemas de liquida\u00e7\u00e3o, SWIFT, dinheiro m\u00f3vel e carteiras digitais: funcionamento e riscos.<\/span>\n          <span class=\"tcat-std\"><i>Principles for Financial Market Infrastructures (CPSS-IOSCO)<\/i><i>ISO 20022<\/i><i>FATF Recommendation 16<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Todos os dias, sal\u00e1rios, faturas e compras atravessam bancos, redes de cart\u00f5es e telem\u00f3veis em segundos. Neste curso, vai perceber como funcionam os principais meios de pagamento: numer\u00e1rio, cheques, transfer\u00eancias nacionais e internacionais, cart\u00f5es, dinheiro m\u00f3vel e carteiras digitais. Vai aprender a diferen\u00e7a entre compensa\u00e7\u00e3o e liquida\u00e7\u00e3o, o que faz realmente a rede SWIFT, o que s\u00e3o o IBAN, o BIC e as mensagens ISO 20022, como circula uma transa\u00e7\u00e3o com cart\u00e3o e porque os agentes e a interoperabilidade s\u00e3o essenciais para o dinheiro m\u00f3vel. Vai tamb\u00e9m reconhecer os principais riscos (fraude, engenharia social, falhas operacionais, liquida\u00e7\u00e3o e branqueamento de capitais) e as boas pr\u00e1ticas para os controlar. Alinhado com os Princ\u00edpios para as Infraestruturas dos Mercados Financeiros (CPSS-IOSCO), a ISO 20022 e a Recomenda\u00e7\u00e3o 16 do GAFI, com casos fict\u00edcios de um banco, de uma fintech e da tesouraria de uma empresa.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguir os principais meios de pagamento e identificar os participantes de um pagamento.<\/li><li>Explicar a diferen\u00e7a entre compensa\u00e7\u00e3o e liquida\u00e7\u00e3o e entre a liquida\u00e7\u00e3o por bruto em tempo real e a liquida\u00e7\u00e3o diferida pelo valor l\u00edquido.<\/li><li>Descrever o percurso de uma transfer\u00eancia nacional e internacional, o papel da rede SWIFT e a informa\u00e7\u00e3o que deve acompanhar um pagamento.<\/li><li>Explicar o ciclo de uma transa\u00e7\u00e3o com cart\u00e3o e as principais medidas de seguran\u00e7a dos cart\u00f5es.<\/li><li>Descrever o funcionamento do dinheiro m\u00f3vel e das carteiras digitais e de reconhecer os principais riscos dos pagamentos e as boas pr\u00e1ticas para os controlar.<\/li><\/ul>        <p><b>Who it is for:<\/b> Colaboradores de bancos, fintech, tesouraria de empresas<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Principles for Financial Market Infrastructures (CPSS-IOSCO) \u00b7 ISO 20022 \u00b7 FATF Recommendation 16<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ban-106-meios-de-pagamento-e-pagamentos-digitais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"BAN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ban-213 cr\u00e9dito banc\u00e1rio em angola: fundamentos perceba como funciona o cr\u00e9dito banc\u00e1rio em angola: o papel do cr\u00e9dito, tipos de cr\u00e9dito a particulares e empresas, an\u00e1lise da capacidade de pagamento, garantias, formaliza\u00e7\u00e3o e acompanhamento, incumprimento e cr\u00e9dito respons\u00e1vel \u2014 com o enquadramento do bna citado segundo o texto em vigor. bna notice no. 14\/16 of 7 september (information duties in credit agreements) bna notice no. 1\/21 of 12 february (credit risk information centre) aviso do bna n.\u00ba 14\/16, de 7 de setembro (deveres de informa\u00e7\u00e3o nos contratos de cr\u00e9dito) aviso do bna n.\u00ba 1\/21, de 12 de fevereiro (central de informa\u00e7\u00e3o de risco de cr\u00e9dito) lei n.\u00ba 15\/03 lei n.\u00ba 5\/20 lei n.\u00ba 14\/21 lei n.\u00ba 8\/26 decreto presidencial n.\u00ba 259\/11 aviso n.\u00ba 2\/10 aviso n.\u00ba 12\/14 aviso n.\u00ba 14\/16 aviso n.\u00ba 4\/20 aviso n.\u00ba 1\/21\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Cr\u00e9dito Banc\u00e1rio em Angola: Fundamentos<\/strong><small>BAN-213 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Perceba como funciona o cr\u00e9dito banc\u00e1rio em Angola: o papel do cr\u00e9dito, tipos de cr\u00e9dito a particulares e empresas, an\u00e1lise da capacidade de pagamento, garantias, formaliza\u00e7\u00e3o e acompanhamento, incumprimento e cr\u00e9dito respons\u00e1vel \u2014 com o enquadramento do BNA citado segundo o texto em vigor.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><i>BNA Notice No. 14\/16 of 7 September (information duties in credit agreements)<\/i><i>BNA Notice No. 1\/21 of 12 February (Credit Risk Information Centre)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Uma enfermeira quer equipar a casa, uma distribuidora precisa de uma c\u00e2mara frigor\u00edfica, um transportador falhou duas presta\u00e7\u00f5es: o que tem o banco de fazer em cada caso? Neste curso essencial, para colaboradores de balc\u00e3o, gestores de cliente, t\u00e9cnicos de cr\u00e9dito em in\u00edcio de fun\u00e7\u00f5es e novos quadros da banca, vai acompanhar o percurso de um cr\u00e9dito num banco fict\u00edcio de Luanda, do pedido ao reembolso. Perceba o que \u00e9 o cr\u00e9dito segundo a Lei n.\u00ba 14\/21, o papel do banco e do BNA e os principais tipos de cr\u00e9dito a particulares e empresas; preste a informa\u00e7\u00e3o pr\u00e9-contratual com a ficha t\u00e9cnica informativa; recolha a informa\u00e7\u00e3o sobre o cliente, calcule a presta\u00e7\u00e3o e a taxa de esfor\u00e7o e consulte a Central de Informa\u00e7\u00e3o de Risco de Cr\u00e9dito; conhe\u00e7a as garantias, a formaliza\u00e7\u00e3o, o direito de livre revoga\u00e7\u00e3o e o desembolso; e acompanhe o cr\u00e9dito, reconhe\u00e7a os sinais de alerta e aja perante o incumprimento com propostas de regulariza\u00e7\u00e3o, respeitando o segredo banc\u00e1rio e o cr\u00e9dito respons\u00e1vel. As regras citadas seguem o texto da Lei n.\u00ba 14\/21 (Regime Geral das Institui\u00e7\u00f5es Financeiras), dos Avisos do BNA n.\u00ba 14\/16 (deveres de informa\u00e7\u00e3o nos contratos de cr\u00e9dito) e n.\u00ba 1\/21 (CIRC), da Lei n.\u00ba 15\/03 (Defesa do Consumidor) e do art. 11.\u00ba da Lei n.\u00ba 5\/20. Com casos fict\u00edcios, cen\u00e1rios de decis\u00e3o, c\u00e1lculos, atividades de v\u00e1rios tipos e cinco documentos de trabalho para descarregar. Legisla\u00e7\u00e3o em vigor a 17 de outubro de 2026; curso informativo, que n\u00e3o substitui os procedimentos internos do banco nem aconselhamento jur\u00eddico.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar o papel do cr\u00e9dito e o enquadramento legal e distinguir os principais tipos de cr\u00e9dito a particulares e empresas.<\/li><li>Prestar a informa\u00e7\u00e3o pr\u00e9-contratual exigida e analisar a capacidade de pagamento de particulares e empresas.<\/li><li>Reconhecer os principais tipos de garantias e cumprir os passos de formaliza\u00e7\u00e3o e desembolso do cr\u00e9dito.<\/li><li>Acompanhar o cr\u00e9dito, agir perante sinais de alerta e incumprimento segundo o texto do Aviso n.\u00ba 14\/16 e promover o cr\u00e9dito respons\u00e1vel.<\/li><\/ul>        <p><b>Who it is for:<\/b> Colaboradores de balc\u00e3o e gestores de cliente, t\u00e9cnicos de cr\u00e9dito em in\u00edcio de fun\u00e7\u00f5es, novos quadros da banca<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> BNA Notice No. 14\/16 of 7 September (information duties in credit agreements) \u00b7 BNA Notice No. 1\/21 of 12 February (Credit Risk Information Centre)<\/p>        <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei n.\u00ba 15\/03<\/li><li>Lei n.\u00ba 5\/20<\/li><li>Lei n.\u00ba 14\/21<\/li><li>Lei n.\u00ba 8\/26<\/li><li>Decreto Presidencial n.\u00ba 259\/11<\/li><li>Aviso n.\u00ba 2\/10<\/li><li>Aviso n.\u00ba 12\/14<\/li><li>Aviso n.\u00ba 14\/16<\/li><li>Aviso n.\u00ba 4\/20<\/li><li>Aviso n.\u00ba 1\/21<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ban-213-credito-bancario-em-angola-fundamentos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"BAN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ban-214 opera\u00e7\u00f5es banc\u00e1rias em angola: fundamentos domine as opera\u00e7\u00f5es banc\u00e1rias do dia a dia em angola: abertura de conta e identifica\u00e7\u00e3o do cliente, dep\u00f3sitos e levantamentos, transfer\u00eancias nacionais e internacionais, cheques, pagamentos de servi\u00e7os e tratamento de reclama\u00e7\u00f5es e erros \u2014 com o enquadramento legal citado segundo o texto em vigor. bna notices no. 2\/24, 1\/23, 3\/18, 9\/17, 6\/15, 3\/23 (amended by notice no. 4\/26), 12\/16 and 15\/20 avisos do bna n.\u00ba 2\/24, 1\/23, 3\/18, 9\/17, 6\/15, 3\/23 (alterado pelo aviso n.\u00ba 4\/26), 12\/16 e 15\/20 lei n.\u00ba 5\/20 lei n.\u00ba 14\/21 lei n.\u00ba 8\/26 aviso n.\u00ba 6\/15 aviso n.\u00ba 12\/16 aviso n.\u00ba 9\/17 aviso n.\u00ba 3\/18 aviso n.\u00ba 15\/20 aviso n.\u00ba 1\/23 aviso n.\u00ba 3\/23 aviso n.\u00ba 2\/24 aviso n.\u00ba 4\/26\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Opera\u00e7\u00f5es Banc\u00e1rias em Angola: Fundamentos<\/strong><small>BAN-214 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Domine as opera\u00e7\u00f5es banc\u00e1rias do dia a dia em Angola: abertura de conta e identifica\u00e7\u00e3o do cliente, dep\u00f3sitos e levantamentos, transfer\u00eancias nacionais e internacionais, cheques, pagamentos de servi\u00e7os e tratamento de reclama\u00e7\u00f5es e erros \u2014 com o enquadramento legal citado segundo o texto em vigor.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><i>BNA Notices No. 2\/24, 1\/23, 3\/18, 9\/17, 6\/15, 3\/23 (amended by Notice No. 4\/26), 12\/16 and 15\/20<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Uma comerciante quer abrir conta, um empres\u00e1rio precisa que a transfer\u00eancia chegue hoje, a caixa n\u00e3o fecha por mil kwanzas, um cliente reclama em voz alta ao balc\u00e3o: o que fazer em cada caso? Neste curso essencial, para colaboradores de balc\u00e3o, caixas, assistentes comerciais, back-office e novos quadros da banca, vai acompanhar as primeiras semanas da Nzinga numa ag\u00eancia de um banco fict\u00edcio de Luanda. Abra contas de particulares, empresas e menores com os documentos e a informa\u00e7\u00e3o que o BNA exige; execute dep\u00f3sitos e levantamentos em seguran\u00e7a, cumpra os prazos de disponibiliza\u00e7\u00e3o de fundos e feche a caixa; execute transfer\u00eancias nacionais e internacionais e pagamentos de servi\u00e7os com o IBAN, o canal e o prazo certos, e saiba o que mudou nos cheques interbanc\u00e1rios; e receba reclama\u00e7\u00f5es, cumpra os prazos de resposta, registe e corrija erros operacionais e atenda com as regras de conduta, pre\u00e7\u00e1rio e segredo banc\u00e1rio. As regras citadas seguem o texto da Lei n.\u00ba 14\/21, da Lei n.\u00ba 5\/20 (alterada pela Lei n.\u00ba 8\/26) e dos Avisos do BNA n.\u00ba 2\/24, 1\/23, 3\/18, 9\/17, 6\/15, 3\/23 (com o Aviso n.\u00ba 4\/26), 12\/16 e 15\/20. Com casos fict\u00edcios, cen\u00e1rios de decis\u00e3o, c\u00e1lculos, atividades de v\u00e1rios tipos e quatro documentos de trabalho para descarregar. Legisla\u00e7\u00e3o em vigor a 17 de outubro de 2026; curso informativo, que n\u00e3o substitui os procedimentos internos do banco nem aconselhamento jur\u00eddico.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Abrir contas de particulares, empresas e menores cumprindo os deveres de identifica\u00e7\u00e3o, dilig\u00eancia e informa\u00e7\u00e3o.<\/li><li>Executar dep\u00f3sitos e levantamentos ao balc\u00e3o com seguran\u00e7a, cumprir os prazos de disponibiliza\u00e7\u00e3o de fundos e fechar a caixa sem diferen\u00e7as.<\/li><li>Executar transfer\u00eancias nacionais e internacionais e pagamentos de servi\u00e7os com os dados, o canal e os prazos corretos.<\/li><li>Receber e encaminhar reclama\u00e7\u00f5es segundo o Aviso n.\u00ba 12\/16, registar e corrigir erros operacionais e cumprir as regras de conduta, pre\u00e7\u00e1rio e segredo no atendimento.<\/li><\/ul>        <p><b>Who it is for:<\/b> Colaboradores de balc\u00e3o, caixas e assistentes comerciais, back-office banc\u00e1rio, novos quadros da banca<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> BNA Notices No. 2\/24, 1\/23, 3\/18, 9\/17, 6\/15, 3\/23 (amended by Notice No. 4\/26), 12\/16 and 15\/20<\/p>        <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei n.\u00ba 5\/20<\/li><li>Lei n.\u00ba 14\/21<\/li><li>Lei n.\u00ba 8\/26<\/li><li>Aviso n.\u00ba 6\/15<\/li><li>Aviso n.\u00ba 12\/16<\/li><li>Aviso n.\u00ba 9\/17<\/li><li>Aviso n.\u00ba 3\/18<\/li><li>Aviso n.\u00ba 15\/20<\/li><li>Aviso n.\u00ba 1\/23<\/li><li>Aviso n.\u00ba 3\/23<\/li><li>Aviso n.\u00ba 2\/24<\/li><li>Aviso n.\u00ba 4\/26<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ban-214-operacoes-bancarias-em-angola-fundamentos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"BAN\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"ban-210 preven\u00e7\u00e3o do branqueamento de capitais em angola cumpra as obriga\u00e7\u00f5es angolanas de preven\u00e7\u00e3o do branqueamento de capitais e do financiamento do terrorismo: entidades sujeitas, identifica\u00e7\u00e3o e dilig\u00eancia sobre clientes, conserva\u00e7\u00e3o de documentos, comunica\u00e7\u00e3o de opera\u00e7\u00f5es suspeitas \u00e0 uif e supervis\u00e3o do bna. fatf recommendations (overview) recomenda\u00e7\u00f5es do gafi (no\u00e7\u00e3o) c\u00f3digo penal lei de bases do setor empresarial p\u00fablico lei n.\u00ba 5\/98 lei n.\u00ba 12\/98 lei n.\u00ba 34\/11 lei n.\u00ba 5\/20 lei n.\u00ba 7\/26 lei n.\u00ba 8\/26\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Preven\u00e7\u00e3o do Branqueamento de Capitais em Angola<\/strong><small>BAN-210 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Cumpra as obriga\u00e7\u00f5es angolanas de preven\u00e7\u00e3o do branqueamento de capitais e do financiamento do terrorismo: entidades sujeitas, identifica\u00e7\u00e3o e dilig\u00eancia sobre clientes, conserva\u00e7\u00e3o de documentos, comunica\u00e7\u00e3o de opera\u00e7\u00f5es suspeitas \u00e0 UIF e supervis\u00e3o do BNA.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><i>FATF Recommendations (overview)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Bancos, seguradoras, casas de c\u00e2mbio, contabilistas, imobili\u00e1rias e muitas outras entidades est\u00e3o obrigados, em Angola, a prevenir o branqueamento de capitais e o financiamento do terrorismo e da prolifera\u00e7\u00e3o. Neste curso interm\u00e9dio percorre a Lei n.\u00ba 5\/20, j\u00e1 com as altera\u00e7\u00f5es da Lei n.\u00ba 8\/26, e a nova Lei n.\u00ba 7\/26 do benefici\u00e1rio efetivo, sempre com o artigo citado: quem s\u00e3o as entidades sujeitas e os seus supervisores, como avaliar o risco e identificar clientes e benefici\u00e1rios efetivos, quando aplicar dilig\u00eancia simplificada ou refor\u00e7ada \u00e0s pessoas politicamente expostas, o que conservar e durante quanto tempo, quando comunicar \u00e0 Unidade de Informa\u00e7\u00e3o Financeira e suspender opera\u00e7\u00f5es, como cumprir o sigilo, o controlo interno e a forma\u00e7\u00e3o, e que multas, coimas e crimes a lei prev\u00ea. Com casos pr\u00e1ticos em entidades fict\u00edcias, cen\u00e1rios de decis\u00e3o, verifica\u00e7\u00f5es em cada m\u00f3dulo, exerc\u00edcios pr\u00e1ticos e nove documentos de trabalho para descarregar, incluindo cinco cadernos de casos com respostas modelo. Legisla\u00e7\u00e3o em vigor a 16 de outubro de 2026; curso informativo, que n\u00e3o substitui aconselhamento jur\u00eddico.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar as entidades sujeitas e equiparadas, os conceitos essenciais da Lei n.\u00ba 5\/20 e a autoridade de supervis\u00e3o e fiscaliza\u00e7\u00e3o de cada setor.<\/li><li>Aplicar a avalia\u00e7\u00e3o de risco e as medidas de identifica\u00e7\u00e3o e dilig\u00eancia simplificada, normal e refor\u00e7ada, incluindo as pessoas politicamente expostas.<\/li><li>Identificar o benefici\u00e1rio efetivo e cumprir as obriga\u00e7\u00f5es de declara\u00e7\u00e3o, registo, consulta e atualiza\u00e7\u00e3o da Lei n.\u00ba 7\/26.<\/li><li>Cumprir os deveres de recusa, conserva\u00e7\u00e3o, comunica\u00e7\u00e3o \u00e0 UIF, absten\u00e7\u00e3o, coopera\u00e7\u00e3o e sigilo nos prazos da lei.<\/li><li>Organizar o controlo interno e a forma\u00e7\u00e3o e reconhecer os poderes de supervis\u00e3o, as transgress\u00f5es, as multas e os crimes previstos na lei.<\/li><\/ul>        <p><b>Who it is for:<\/b> Bancos, seguradoras, casas de c\u00e2mbio, contabilistas, imobili\u00e1rias, respons\u00e1veis de compliance<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> FATF Recommendations (overview)<\/p>        <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>C\u00f3digo Penal<\/li><li>Lei de Bases do Setor Empresarial P\u00fablico<\/li><li>Lei n.\u00ba 5\/98<\/li><li>Lei n.\u00ba 12\/98<\/li><li>Lei n.\u00ba 34\/11<\/li><li>Lei n.\u00ba 5\/20<\/li><li>Lei n.\u00ba 7\/26<\/li><li>Lei n.\u00ba 8\/26<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ban-210-prevencao-do-branqueamento-de-capitais-em-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"BAN\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"ban-211 governo societ\u00e1rio nos bancos angolanos conhe\u00e7a as regras do bna sobre o governo societ\u00e1rio das institui\u00e7\u00f5es financeiras banc\u00e1rias: \u00f3rg\u00e3os de administra\u00e7\u00e3o e fiscaliza\u00e7\u00e3o, comit\u00e9s, fun\u00e7\u00f5es de controlo, conflitos de interesses, pol\u00edticas e divulga\u00e7\u00e3o \u2014 segundo o texto do aviso. national bank of angola notice no. 3\/26 of 23 february (corporate governance and internal control system of financial institutions repealed notice no. 1\/22) aviso do banco nacional de angola n.\u00ba 3\/26, de 23 de fevereiro (governo societ\u00e1rio e sistema de controlo interno das institui\u00e7\u00f5es financeiras revogou o aviso n.\u00ba 1\/22) lei n.\u00ba 40\/20 lei n.\u00ba 14\/21 lei n.\u00ba 24\/21 aviso n.\u00ba 11\/20 aviso n.\u00ba 1\/22 aviso n.\u00ba 3\/26\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Governo Societ\u00e1rio nos Bancos Angolanos<\/strong><small>BAN-211 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Conhe\u00e7a as regras do BNA sobre o governo societ\u00e1rio das institui\u00e7\u00f5es financeiras banc\u00e1rias: \u00f3rg\u00e3os de administra\u00e7\u00e3o e fiscaliza\u00e7\u00e3o, comit\u00e9s, fun\u00e7\u00f5es de controlo, conflitos de interesses, pol\u00edticas e divulga\u00e7\u00e3o \u2014 segundo o texto do aviso.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><i>National Bank of Angola Notice No. 3\/26 of 23 February (corporate governance and internal control system of financial institutions<\/i><i>repealed Notice No. 1\/22)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Quem decide num banco, quem fiscaliza quem decide e quem controla os riscos? Neste curso interm\u00e9dio percorre, artigo a artigo, o Aviso do Banco Nacional de Angola n.\u00ba 3\/26, que regulamenta o governo societ\u00e1rio e o sistema de controlo interno e define os padr\u00f5es m\u00ednimos da cultura organizacional das institui\u00e7\u00f5es financeiras, e que revogou o Aviso n.\u00ba 1\/22: o \u00e2mbito e os prazos de adapta\u00e7\u00e3o, as defini\u00e7\u00f5es, a cultura e o c\u00f3digo de conduta, o modelo de governa\u00e7\u00e3o corporativa, a composi\u00e7\u00e3o e a independ\u00eancia do \u00d3rg\u00e3o de Administra\u00e7\u00e3o, a Comiss\u00e3o Executiva, o \u00d3rg\u00e3o de Fiscaliza\u00e7\u00e3o e os comit\u00e9s, o sistema de controlo interno e as fun\u00e7\u00f5es de gest\u00e3o de riscos, compliance e auditoria interna, a subcontrata\u00e7\u00e3o, a remunera\u00e7\u00e3o, os conflitos de interesses e as partes relacionadas, a participa\u00e7\u00e3o de irregularidades, a autoavalia\u00e7\u00e3o, a divulga\u00e7\u00e3o no s\u00edtio da internet, o relat\u00f3rio anual ao BNA e as san\u00e7\u00f5es. Com casos num banco fict\u00edcio, cen\u00e1rios de decis\u00e3o, atividades de v\u00e1rios tipos, um exerc\u00edcio pr\u00e1tico por m\u00f3dulo e quatro documentos de trabalho para descarregar. Legisla\u00e7\u00e3o em vigor a 17 de outubro de 2026; curso informativo, que n\u00e3o substitui aconselhamento jur\u00eddico.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar o \u00e2mbito, os prazos de adapta\u00e7\u00e3o e as defini\u00e7\u00f5es do Aviso n.\u00ba 3\/26 e os requisitos da cultura organizacional, da estrutura organizacional, do modelo de governa\u00e7\u00e3o corporativa e do modelo de organiza\u00e7\u00e3o.<\/li><li>Aplicar as regras de composi\u00e7\u00e3o, independ\u00eancia, mandatos, funcionamento, forma\u00e7\u00e3o e avalia\u00e7\u00e3o do \u00d3rg\u00e3o de Administra\u00e7\u00e3o, da Comiss\u00e3o Executiva, do \u00d3rg\u00e3o de Fiscaliza\u00e7\u00e3o e dos comit\u00e9s.<\/li><li>Organizar o sistema de controlo interno e as fun\u00e7\u00f5es de gest\u00e3o de riscos, compliance e auditoria interna, com os respetivos relat\u00f3rios, a subcontrata\u00e7\u00e3o e as comunica\u00e7\u00f5es ao BNA.<\/li><li>Aplicar as regras de remunera\u00e7\u00e3o, do c\u00f3digo de conduta, de conflitos de interesses e partes relacionadas, de participa\u00e7\u00e3o de irregularidades, de autoavalia\u00e7\u00e3o, de divulga\u00e7\u00e3o e de reporte ao BNA.<\/li><\/ul>        <p><b>Who it is for:<\/b> Administradores, membros de comiss\u00f5es, compliance, gest\u00e3o de risco, auditoria interna e secret\u00e1rios de sociedades banc\u00e1rias<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> National Bank of Angola Notice No. 3\/26 of 23 February (corporate governance and internal control system of financial institutions \u00b7 repealed Notice No. 1\/22)<\/p>        <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei n.\u00ba 40\/20<\/li><li>Lei n.\u00ba 14\/21<\/li><li>Lei n.\u00ba 24\/21<\/li><li>Aviso n.\u00ba 11\/20<\/li><li>Aviso n.\u00ba 1\/22<\/li><li>Aviso n.\u00ba 3\/26<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ban-211-governo-societario-nos-bancos-angolanos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"BAN\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"ban-212 mercado de valores mobili\u00e1rios em angola percorra o c\u00f3digo dos valores mobili\u00e1rios de angola: valores mobili\u00e1rios e instrumentos financeiros, emitentes e ofertas p\u00fablicas, mercados e infraestruturas, intermedi\u00e1rios financeiros, deveres perante investidores, supervis\u00e3o da cmc e san\u00e7\u00f5es \u2014 segundo o texto do c\u00f3digo. lei n.\u00ba 12\/05 lei n.\u00ba 22\/15 (c\u00f3digo dos valores mobili\u00e1rios) lei n.\u00ba 9\/20\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Mercado de Valores Mobili\u00e1rios em Angola<\/strong><small>BAN-212 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Percorra o C\u00f3digo dos Valores Mobili\u00e1rios de Angola: valores mobili\u00e1rios e instrumentos financeiros, emitentes e ofertas p\u00fablicas, mercados e infraestruturas, intermedi\u00e1rios financeiros, deveres perante investidores, supervis\u00e3o da CMC e san\u00e7\u00f5es \u2014 segundo o texto do c\u00f3digo.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>O C\u00f3digo dos Valores Mobili\u00e1rios regula tudo o que acontece no mercado de capitais angolano: quem pode emitir e oferecer valores ao p\u00fablico, o que os emitentes t\u00eam de divulgar, como funcionam a bolsa e as infraestruturas de registo e liquida\u00e7\u00e3o, que deveres t\u00eam os intermedi\u00e1rios financeiros perante os investidores e como a Comiss\u00e3o do Mercado de Capitais supervisiona e sanciona. Neste curso interm\u00e9dio percorre a Lei n.\u00ba 22\/15, sempre com o artigo citado: valores mobili\u00e1rios e derivados, investidores institucionais, sociedades abertas e participa\u00e7\u00f5es qualificadas, informa\u00e7\u00e3o privilegiada, ofertas p\u00fablicas, prospeto e oferta p\u00fablica de aquisi\u00e7\u00e3o obrigat\u00f3ria, admiss\u00e3o \u00e0 negocia\u00e7\u00e3o, contraparte central e liquida\u00e7\u00e3o, categoriza\u00e7\u00e3o, adequa\u00e7\u00e3o e execu\u00e7\u00e3o de ordens, crimes de abuso de mercado, transgress\u00f5es e multas. Com casos pr\u00e1ticos em entidades fict\u00edcias, cen\u00e1rios de decis\u00e3o, atividades de classificar, ordenar, associar e completar, rondas de pr\u00e1tica, verifica\u00e7\u00f5es em cada m\u00f3dulo, dez exerc\u00edcios pr\u00e1ticos e cinco documentos de trabalho para descarregar, incluindo um caderno de casos com solu\u00e7\u00f5es. Legisla\u00e7\u00e3o em vigor a 16 de outubro de 2026; curso informativo, que n\u00e3o substitui aconselhamento jur\u00eddico.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar os valores mobili\u00e1rios e os instrumentos derivados definidos no C\u00f3digo, os investidores institucionais e os poderes de supervis\u00e3o e regula\u00e7\u00e3o da CMC.<\/li><li>Cumprir os deveres de informa\u00e7\u00e3o das sociedades abertas e dos emitentes e de reconhecer os crimes de abuso de informa\u00e7\u00e3o privilegiada e de manipula\u00e7\u00e3o do mercado.<\/li><li>Aplicar as regras das ofertas p\u00fablicas, do prospeto e da oferta p\u00fablica de aquisi\u00e7\u00e3o, incluindo o dever de lan\u00e7amento e a contrapartida m\u00ednima.<\/li><li>Descrever o funcionamento da bolsa, do balc\u00e3o organizado e das infraestruturas de registo, contraparte central e liquida\u00e7\u00e3o.<\/li><li>Aplicar os deveres dos agentes de intermedia\u00e7\u00e3o perante os investidores e de reconhecer as transgress\u00f5es e as san\u00e7\u00f5es aplic\u00e1veis.<\/li><\/ul>        <p><b>Who it is for:<\/b> Profissionais de bancos, corretoras e gestoras de ativos, compliance, investidores institucionais e emitentes<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei n.\u00ba 12\/05<\/li><li>Lei n.\u00ba 22\/15 (C\u00f3digo dos Valores Mobili\u00e1rios)<\/li><li>Lei n.\u00ba 9\/20<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ban-212-mercado-de-valores-mobiliarios-em-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"BAN\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ban-220 financial services: global markets, client trust and ethics three full units for financial services staff: understanding global financial markets, building client trust through relationship management, and ethics in financial services. uk best practice fca (financial conduct authority) (uk) \u2014 reference boas pr\u00e1ticas do reino unido fca (financial conduct authority) (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Financial Services: Global Markets, Client Trust and Ethics<\/strong><small>BAN-220 \u00b7 Intermediate \u00b7 1 h \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Three full units for financial services staff: understanding global financial markets, building client trust through relationship management, and ethics in financial services.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>FCA (Financial Conduct Authority) (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Three full units for people working in banking, insurance and investment. Understanding global financial markets explains how the main markets and participants work. Building client trust covers relationship management, communication and long-term client care. Ethics in financial services covers integrity, conflicts of interest, treating customers fairly and the role of the regulator (the UK example). Each unit combines videos and case examples with a quiz (80% to pass). Based on UK best practice. UK legislation is cited as an international reference. For Angola, see the relevant Trident Angola courses. Course in English. Permanent access to the course. Trident Academy certificate on completion of all three units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 FCA (Financial Conduct Authority) (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ban-220-servicos-financeiros-mercados-globais-confianca-dos-clientes-e-etica-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"CON\"><h2>Construction &amp; Real Estate<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"CON\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"con-101 seguran\u00e7a em estaleiros de constru\u00e7\u00e3o riscos em obra, escava\u00e7\u00f5es, andaimes, m\u00e1quinas e sinaliza\u00e7\u00e3o. ilo convention c167 conven\u00e7\u00e3o oit c167\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Seguran\u00e7a em Estaleiros de Constru\u00e7\u00e3o<\/strong><small>CON-101 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Riscos em obra, escava\u00e7\u00f5es, andaimes, m\u00e1quinas e sinaliza\u00e7\u00e3o.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C167<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Um estaleiro muda todos os dias: hoje h\u00e1 uma vala aberta, amanh\u00e3 um andaime novo, depois uma grua a levantar cargas por cima de quem passa. Este curso prepara encarregados, t\u00e9cnicos de obra e trabalhadores para reconhecer os riscos t\u00edpicos de obra e aplicar as regras b\u00e1sicas de preven\u00e7\u00e3o. Vai conhecer os perigos com potencial fatal e os riscos para a sa\u00fade, saber quem \u00e9 respons\u00e1vel por qu\u00ea no estaleiro, aplicar regras essenciais em escava\u00e7\u00f5es, andaimes, escadas e trabalho em altura, trabalhar em seguran\u00e7a perto de m\u00e1quinas, ve\u00edculos e cargas suspensas, ler a sinaliza\u00e7\u00e3o de seguran\u00e7a e agir corretamente numa emerg\u00eancia. Alinhado com a Conven\u00e7\u00e3o n.\u00ba 167 da OIT sobre seguran\u00e7a e sa\u00fade na constru\u00e7\u00e3o, com o c\u00f3digo de pr\u00e1ticas da OIT para a constru\u00e7\u00e3o, com a hierarquia de controlos da ISO 45001 e com os sinais de seguran\u00e7a da ISO 7010. \u00c9 um curso te\u00f3rico de sensibiliza\u00e7\u00e3o: n\u00e3o substitui a indu\u00e7\u00e3o do estaleiro, a forma\u00e7\u00e3o pr\u00e1tica certificada nem os procedimentos do seu empreiteiro.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Reconhecer os perigos com potencial fatal e os riscos para a sa\u00fade t\u00edpicos de um estaleiro de constru\u00e7\u00e3o.<\/li><li>Explicar o papel do empregador, do empreiteiro principal e do trabalhador na seguran\u00e7a do estaleiro, incluindo o direito de se afastar de um perigo grave.<\/li><li>Aplicar a hierarquia de controlos a situa\u00e7\u00f5es de obra.<\/li><li>Aplicar as regras b\u00e1sicas de preven\u00e7\u00e3o em escava\u00e7\u00f5es, andaimes, escadas e trabalho em altura.<\/li><li>Trabalhar em seguran\u00e7a perto de m\u00e1quinas, ve\u00edculos e cargas suspensas.<\/li><li>Interpretar a sinaliza\u00e7\u00e3o de seguran\u00e7a do estaleiro e agir corretamente perante uma emerg\u00eancia.<\/li><\/ul>        <p><b>Who it is for:<\/b> Encarregados, t\u00e9cnicos de obra e trabalhadores de estaleiro<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C167<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/con-101-seguranca-em-estaleiros-de-construcao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"CON\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"con-102 leitura e interpreta\u00e7\u00e3o de desenhos t\u00e9cnicos plantas, cortes, al\u00e7ados, escalas e simbologia. iso 128 iso 129-1 iso 5455 iso 5456-2 iso 7200 iso 3766 iec 60617\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Leitura e Interpreta\u00e7\u00e3o de Desenhos T\u00e9cnicos<\/strong><small>CON-102 \u00b7 Foundation \u00b7 3 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Plantas, cortes, al\u00e7ados, escalas e simbologia.<\/span>\n          <span class=\"tcat-std\"><i>ISO 128<\/i><i>ISO 129-1<\/i><i>ISO 5455<\/i><i>ISO 5456-2<\/i><i>ISO 7200<\/i><i>ISO 3766<\/i><i>IEC 60617<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Uma parede no s\u00edtio errado, uma laje betonada cinco cent\u00edmetros acima do previsto ou uma encomenda de janelas que n\u00e3o entram no v\u00e3o: quase todos estes erros come\u00e7am numa leitura apressada dos desenhos. Neste curso pr\u00e1tico, vai aprender a ler e interpretar desenhos t\u00e9cnicos de constru\u00e7\u00e3o, acompanhando a equipa que constr\u00f3i o Edif\u00edcio Palmeiras. Vai conhecer as pe\u00e7as de um projeto e as especialidades, a legenda, as revis\u00f5es e os tipos de linha; trabalhar com escalas, cotas, eixos, cotas de n\u00edvel e pendentes; ler plantas, cortes, al\u00e7ados, pormenores e mapas de v\u00e3os; e interpretar os desenhos de estruturas, armaduras, \u00e1guas e esgotos, eletricidade e climatiza\u00e7\u00e3o, verificando a sua coer\u00eancia antes de executar. Alinhado com as normas internacionais de desenho t\u00e9cnico (ISO 128, ISO 129-1, ISO 5455, ISO 7200, ISO 7519, ISO 3766, IEC 60617), inclui exerc\u00edcios de c\u00e1lculo, atividades interativas, cen\u00e1rios de obra e materiais para levar para o estaleiro.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar os tipos de desenho de um projeto de constru\u00e7\u00e3o e orientar-se num conjunto de desenhos, confirmando o estado e a revis\u00e3o em vigor.<\/li><li>Aplicar escalas e interpretar cotas, eixos e cotas de n\u00edvel para obter medidas reais.<\/li><li>Ler plantas, cortes, al\u00e7ados, pormenores e mapas de arquitetura.<\/li><li>Interpretar desenhos de estruturas e de instala\u00e7\u00f5es e a respetiva simbologia.<\/li><li>Verificar a coer\u00eancia entre especialidades e formular um pedido de esclarecimento.<\/li><\/ul>        <p><b>Who it is for:<\/b> T\u00e9cnicos de obra, encarregados, desenhadores e compradores t\u00e9cnicos<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 128 \u00b7 ISO 129-1 \u00b7 ISO 5455 \u00b7 ISO 5456-2 \u00b7 ISO 7200 \u00b7 ISO 3766 \u00b7 IEC 60617<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/con-102-leitura-e-interpretacao-de-desenhos-tecnicos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"CON\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"con-103 materiais de constru\u00e7\u00e3o: fundamentos propriedades, aplica\u00e7\u00f5es, armazenamento e rece\u00e7\u00e3o em obra de bet\u00e3o, a\u00e7o, alvenarias, madeiras e acabamentos. iso 1920 series (testing of concrete) iso 6935-2 iso 13006 ilo conventions c167 and c162 s\u00e9rie iso 1920 (ensaios de bet\u00e3o) conven\u00e7\u00f5es oit c167 e c162\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Materiais de Constru\u00e7\u00e3o: Fundamentos<\/strong><small>CON-103 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Propriedades, aplica\u00e7\u00f5es, armazenamento e rece\u00e7\u00e3o em obra de bet\u00e3o, a\u00e7o, alvenarias, madeiras e acabamentos.<\/span>\n          <span class=\"tcat-std\"><i>ISO 1920 series (testing of concrete)<\/i><i>ISO 6935-2<\/i><i>ISO 13006<\/i><i>ILO Conventions C167 and C162<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Um bet\u00e3o mal recebido, um lote de var\u00f5es guardado no ch\u00e3o ou uma palete de cimento esquecida \u00e0 chuva podem comprometer uma obra inteira. Neste curso introdut\u00f3rio, vai conhecer as propriedades que realmente interessam em obra e aprender a receber, verificar e armazenar os principais materiais de constru\u00e7\u00e3o: cimento, agregados e bet\u00e3o pronto, a\u00e7o para bet\u00e3o armado e perfis, madeiras e derivados, blocos, tijolos, argamassas, ladrilhos, tintas e impermeabiliza\u00e7\u00f5es. Vai saber que documentos pedir ao fornecedor, como ler uma guia de remessa e uma ficha de dados de seguran\u00e7a, o que fazer com um material n\u00e3o conforme e como manter a rastreabilidade do que foi aplicado. Com refer\u00eancias internacionais, como a s\u00e9rie ISO 1920 de ensaios de bet\u00e3o, a ISO 6935-2 para var\u00f5es nervurados, a ISO 13006 para ladrilhos cer\u00e2micos e as conven\u00e7\u00f5es da OIT sobre seguran\u00e7a na constru\u00e7\u00e3o, produtos qu\u00edmicos e amianto, e casos pr\u00e1ticos num estaleiro de habita\u00e7\u00e3o em contexto africano. Um curso te\u00f3rico, que n\u00e3o substitui as especifica\u00e7\u00f5es do projeto, as instru\u00e7\u00f5es dos fabricantes nem a forma\u00e7\u00e3o pr\u00e1tica.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar as propriedades dos materiais de constru\u00e7\u00e3o que mais interessam em obra.<\/li><li>Descrever as etapas da rece\u00e7\u00e3o de materiais em obra e os documentos que a acompanham.<\/li><li>Reconhecer os componentes do bet\u00e3o e de verificar a rece\u00e7\u00e3o de cimento, agregados e bet\u00e3o pronto.<\/li><li>Identificar os produtos de a\u00e7o e de madeira usados em obra e as respetivas regras de rece\u00e7\u00e3o e armazenamento.<\/li><li>Reconhecer os materiais de alvenaria e de acabamento e os cuidados no seu armazenamento.<\/li><li>Tratar um material n\u00e3o conforme e de manter registos que garantam a rastreabilidade.<\/li><\/ul>        <p><b>Who it is for:<\/b> T\u00e9cnicos de obra, encarregados, compradores e fiscais em in\u00edcio de carreira<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 1920 series (testing of concrete) \u00b7 ISO 6935-2 \u00b7 ISO 13006 \u00b7 ILO Conventions C167 and C162<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/con-103-materiais-de-construcao-fundamentos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"CON\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"con-104 introdu\u00e7\u00e3o \u00e0 ind\u00fastria da constru\u00e7\u00e3o e ao ciclo do empreendimento os intervenientes (dono de obra, projetista, empreiteiro, fiscal), as fases de um empreendimento e os principais documentos. fidic contracts ilo convention c167 contratos fidic conven\u00e7\u00e3o oit c167\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introdu\u00e7\u00e3o \u00e0 Ind\u00fastria da Constru\u00e7\u00e3o e ao Ciclo do Empreendimento<\/strong><small>CON-104 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Os intervenientes (dono de obra, projetista, empreiteiro, fiscal), as fases de um empreendimento e os principais documentos.<\/span>\n          <span class=\"tcat-std\"><i>FIDIC contracts<\/i><i>ILO Convention C167<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Um edif\u00edcio, uma estrada ou uma f\u00e1brica n\u00e3o nascem no dia em que chega a primeira escavadora. Este curso explica como funciona a ind\u00fastria da constru\u00e7\u00e3o a quem come\u00e7a a trabalhar numa construtora, num dono de obra, num banco ou numa seguradora. Vai conhecer o setor e as suas caracter\u00edsticas, o papel de cada interveniente (dono de obra, projetistas, empreiteiro, subempreiteiros, fiscaliza\u00e7\u00e3o, entidades licenciadoras, bancos e seguradoras), as fases de um empreendimento, da ideia e da viabilidade \u00e0 constru\u00e7\u00e3o, \u00e0 rece\u00e7\u00e3o, \u00e0 utiliza\u00e7\u00e3o e ao fim de vida, os principais modelos de empreitada e os documentos que acompanham cada fase. Com refer\u00eancia aos modelos de contrato internacionais da FIDIC e \u00e0 Conven\u00e7\u00e3o n.\u00ba 167 da OIT. Os nomes das fases, dos documentos e das licen\u00e7as variam de pa\u00eds para pa\u00eds; a lei aplic\u00e1vel e o contrato de cada empreendimento definem os termos e as obriga\u00e7\u00f5es.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Descrever o que abrange a ind\u00fastria da constru\u00e7\u00e3o e as caracter\u00edsticas que a distinguem de outros setores.<\/li><li>Explicar o papel do dono de obra, dos projetistas, do empreiteiro, dos subempreiteiros, da fiscaliza\u00e7\u00e3o e de outros intervenientes, como bancos e seguradoras.<\/li><li>Identificar as fases do ciclo de um empreendimento e o que acontece em cada uma.<\/li><li>Distinguir os principais modelos de empreitada.<\/li><li>Reconhecer os principais documentos de cada fase e para que servem.<\/li><\/ul>        <p><b>Who it is for:<\/b> Novos colaboradores de construtoras, donos de obra, bancos e seguradoras<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> FIDIC contracts \u00b7 ILO Convention C167<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/con-104-introducao-a-industria-da-construcao-e-ao-ciclo-do-empreendimento\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"CON\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"con-105 introdu\u00e7\u00e3o ao mercado imobili\u00e1rio segmentos do mercado, intervenientes, ciclo de uma transa\u00e7\u00e3o, rendibilidade e principais riscos do investimento imobili\u00e1rio. fatf recommendations ivs (international valuation standards) recomenda\u00e7\u00f5es do gafi ivs (normas internacionais de avalia\u00e7\u00e3o)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introdu\u00e7\u00e3o ao Mercado Imobili\u00e1rio<\/strong><small>CON-105 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Segmentos do mercado, intervenientes, ciclo de uma transa\u00e7\u00e3o, rendibilidade e principais riscos do investimento imobili\u00e1rio.<\/span>\n          <span class=\"tcat-std\"><i>FATF Recommendations<\/i><i>IVS (International Valuation Standards)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Vai come\u00e7ar a trabalhar na media\u00e7\u00e3o imobili\u00e1ria, gere im\u00f3veis de uma empresa ou est\u00e1 a pensar investir num im\u00f3vel para arrendar? Este curso d\u00e1-lhe a vis\u00e3o de conjunto de que precisa. Perceba o que torna o im\u00f3vel um bem diferente de todos os outros, conhe\u00e7a os segmentos do mercado, do residencial ao log\u00edstico, e as for\u00e7as que movem a oferta, a procura e o ciclo imobili\u00e1rio. Identifique os intervenientes \u2014 propriet\u00e1rios, promotores, mediadores, avaliadores, bancos, not\u00e1rios, registo e Estado \u2014 e os deveres de preven\u00e7\u00e3o do branqueamento de capitais do setor, alinhados com as Recomenda\u00e7\u00f5es do GAFI. Siga uma compra e venda passo a passo, da prepara\u00e7\u00e3o dos documentos \u00e0 entrega das chaves, e o ciclo de um arrendamento. Termine a calcular a rendibilidade bruta e l\u00edquida de um im\u00f3vel e a reconhecer os principais riscos do investimento. Um curso introdut\u00f3rio e internacional, com casos pr\u00e1ticos e uma calculadora de rendibilidade para descarregar.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar as caracter\u00edsticas que distinguem o bem im\u00f3vel e os direitos que se transacionam no mercado.<\/li><li>Distinguir os segmentos do mercado imobili\u00e1rio e os mercados de venda e de arrendamento, prim\u00e1rio e secund\u00e1rio.<\/li><li>Identificar os fatores da oferta e da procura e as fases do ciclo imobili\u00e1rio.<\/li><li>Identificar os intervenientes do mercado imobili\u00e1rio e o papel de cada um, incluindo os deveres de preven\u00e7\u00e3o do branqueamento de capitais.<\/li><li>Descrever as etapas de uma compra e venda e de um arrendamento, e os cuidados a ter em cada uma.<\/li><li>Calcular a rendibilidade bruta e l\u00edquida de um im\u00f3vel e de reconhecer os principais riscos do investimento imobili\u00e1rio.<\/li><\/ul>        <p><b>Who it is for:<\/b> Novos mediadores, comerciais, gestores de patrim\u00f3nio e investidores<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> FATF Recommendations \u00b7 IVS (International Valuation Standards)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/con-105-introducao-ao-mercado-imobiliario\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"CON\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"con-106 topografia e implanta\u00e7\u00e3o de obras: conceitos b\u00e1sicos coordenadas, cotas, nivelamento e implanta\u00e7\u00e3o em obra, e como ler e verificar levantamentos topogr\u00e1ficos. iso 4463-1 iso 17123 series iec 60825-1 s\u00e9rie iso 17123\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Topografia e Implanta\u00e7\u00e3o de Obras: Conceitos B\u00e1sicos<\/strong><small>CON-106 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Coordenadas, cotas, nivelamento e implanta\u00e7\u00e3o em obra, e como ler e verificar levantamentos topogr\u00e1ficos.<\/span>\n          <span class=\"tcat-std\"><i>ISO 4463-1<\/i><i>ISO 17123 series<\/i><i>IEC 60825-1<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Uma sapata fora do s\u00edtio, uma laje dez cent\u00edmetros abaixo da cota ou um pavimento sem pendente para escoar a \u00e1gua come\u00e7am quase sempre num erro de topografia. Neste curso introdut\u00f3rio, vai perceber como se localiza um ponto em planta e em altura: coordenadas, sistemas de refer\u00eancia, \u00e2ngulos, cotas e altitudes. Vai conhecer os instrumentos usados em obra, do n\u00edvel e da mira \u00e0 esta\u00e7\u00e3o total e aos recetores de sat\u00e9lite, e aprender a fazer e verificar um nivelamento geom\u00e9trico simples, com leitura atr\u00e1s, leitura \u00e0 frente e erro de fecho. Acompanhe a implanta\u00e7\u00e3o de um armaz\u00e9m, da rede de apoio aos cavaletes, \u00e0 esquadria pelo m\u00e9todo 3-4-5 e \u00e0 transmiss\u00e3o de cotas, e aprenda a ler e verificar uma planta topogr\u00e1fica, com pontos cotados e curvas de n\u00edvel. Com refer\u00eancias internacionais, como a ISO 4463-1 para a implanta\u00e7\u00e3o em edif\u00edcios, a s\u00e9rie ISO 17123 para o ensaio de instrumentos e a IEC 60825-1 para a seguran\u00e7a dos lasers, e casos pr\u00e1ticos num estaleiro em contexto africano. Um curso te\u00f3rico, que n\u00e3o substitui a forma\u00e7\u00e3o no uso dos instrumentos nem o trabalho de um top\u00f3grafo habilitado.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar como se localiza um ponto com coordenadas e cotas e de reconhecer os sistemas de refer\u00eancia usados em obra.<\/li><li>Distinguir cota, altitude e cota de dimens\u00e3o e de calcular diferen\u00e7as de cota simples.<\/li><li>Reconhecer os principais instrumentos topogr\u00e1ficos usados em obra e os cuidados com a sua verifica\u00e7\u00e3o e seguran\u00e7a.<\/li><li>Calcular e verificar um nivelamento geom\u00e9trico simples, incluindo o erro de fecho.<\/li><li>Descrever as etapas da implanta\u00e7\u00e3o de uma obra e de verificar alinhamentos, esquadria e cotas.<\/li><li>Ler uma planta topogr\u00e1fica e de verificar a coer\u00eancia de um levantamento antes de o usar.<\/li><\/ul>        <p><b>Who it is for:<\/b> T\u00e9cnicos de obra, encarregados e fiscais<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 4463-1 \u00b7 ISO 17123 series \u00b7 IEC 60825-1<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/con-106-topografia-e-implantacao-de-obras-conceitos-basicos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"CON\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"con-107 di\u00e1rio de obra e registos de estaleiro registar trabalhos, meios, ocorr\u00eancias e instru\u00e7\u00f5es no di\u00e1rio de obra e manter a documenta\u00e7\u00e3o de estaleiro organizada. fidic conditions of contract ilo convention no. 167 iso 9001 iso 19650 condi\u00e7\u00f5es de contrato fidic conven\u00e7\u00e3o n.\u00ba 167 da oit\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Di\u00e1rio de Obra e Registos de Estaleiro<\/strong><small>CON-107 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Registar trabalhos, meios, ocorr\u00eancias e instru\u00e7\u00f5es no di\u00e1rio de obra e manter a documenta\u00e7\u00e3o de estaleiro organizada.<\/span>\n          <span class=\"tcat-std\"><i>FIDIC conditions of contract<\/i><i>ILO Convention No. 167<\/i><i>ISO 9001<\/i><i>ISO 19650<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Quando h\u00e1 uma reclama\u00e7\u00e3o por atraso, uma discuss\u00e3o sobre trabalhos a mais ou um acidente, a pergunta \u00e9 sempre a mesma: o que ficou registado? Neste curso pr\u00e1tico, vai aprender a escrever o di\u00e1rio de obra e a manter organizada a documenta\u00e7\u00e3o do estaleiro, acompanhando a equipa que constr\u00f3i o Armaz\u00e9m Log\u00edstico Norte. Vai perceber para que servem os registos e porque \u00e9 que os contratos internacionais valorizam os registos feitos no pr\u00f3prio dia; aplicar os princ\u00edpios de um bom registo; registar trabalhos, pessoal, equipamentos, tempo, ocorr\u00eancias e instru\u00e7\u00f5es com factos e n\u00e3o com opini\u00f5es; e organizar licen\u00e7as, desenhos, registos de seguran\u00e7a e de qualidade, correspond\u00eancia e arquivo eletr\u00f3nico. Alinhado com boas pr\u00e1ticas internacionais (condi\u00e7\u00f5es de contrato FIDIC, Conven\u00e7\u00e3o n.\u00ba 167 da OIT, ISO 9001 e ISO 19650), inclui cen\u00e1rios de obra, atividades interativas, um modelo de di\u00e1rio e uma lista de documentos de estaleiro.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar a fun\u00e7\u00e3o do di\u00e1rio de obra e dos registos de estaleiro como mem\u00f3ria, prova, comunica\u00e7\u00e3o e controlo.<\/li><li>Aplicar os princ\u00edpios de um bom registo, incluindo a corre\u00e7\u00e3o de erros sem apagar.<\/li><li>Registar de forma completa e objetiva os trabalhos, os meios, as condi\u00e7\u00f5es meteorol\u00f3gicas, as ocorr\u00eancias e as instru\u00e7\u00f5es de cada dia.<\/li><li>Organizar, controlar e arquivar os documentos e registos de estaleiro, em papel e em formato digital.<\/li><\/ul>        <p><b>Who it is for:<\/b> Encarregados, t\u00e9cnicos de obra e diretores de obra j\u00fanior<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> FIDIC conditions of contract \u00b7 ILO Convention No. 167 \u00b7 ISO 9001 \u00b7 ISO 19650<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/con-107-diario-de-obra-e-registos-de-estaleiro\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"CIB\"><h2>Cybersecurity &amp; Data Protection<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"CIB\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"cib-101 cybersecurity awareness passwords, devices, wi-fi networks and safe digital habits. iso\/iec 27002 nist sp 800-63b\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Cybersecurity Awareness<\/strong><small>CIB-101 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Passwords, devices, Wi-Fi networks and safe digital habits.<\/span>\n          <span class=\"tcat-std\"><i>ISO\/IEC 27002<\/i><i>NIST SP 800-63B<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A single click can bring a whole company to a standstill. In this mandatory annual course you will understand why every employee is a target for cyberattacks, create strong passwords, turn on multi-factor authentication, protect your computer, phone and internet connections, and know exactly what to do when something looks wrong. Built on international references (ISO\/IEC 27001 and 27002, the NIST Cybersecurity Framework and NIST SP 800-63B password guidance), with everyday examples from offices, warehouses, shops and building sites, interactive scenarios and a quick guide to download, you will be ready to be your organisation&#039;s first line of defence. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain why every employee, whatever their role, is a target for cyberattacks.<\/li><li>Create strong passwords and passphrases, and use a password manager and multi-factor authentication.<\/li><li>Protect computers, phones and network connections with updates, antivirus, screen locking and care with public Wi-Fi and USB devices.<\/li><li>Recognise the signs of a security incident and report it correctly without making things worse.<\/li><\/ul>        <p><b>Who it is for:<\/b> All employees (mandatory annual course)<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO\/IEC 27002 \u00b7 NIST SP 800-63B<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/cib-101-sensibilizacao-para-a-ciberseguranca\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"CIB\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"cib-102 phishing and social engineering spot fraudulent emails, messages and calls, and know how to report them. iso\/iec 27001\/27002 nist cybersecurity framework\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Phishing and Social Engineering<\/strong><small>CIB-102 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Spot fraudulent emails, messages and calls, and know how to report them.<\/span>\n          <span class=\"tcat-std\"><i>ISO\/IEC 27001\/27002<\/i><i>NIST Cybersecurity Framework<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A single click can cost your organisation thousands. In this practical course you will discover how scammers manipulate people through email, text messages, phone calls and WhatsApp, using urgency, authority and curiosity. With realistic examples that apply in any country, you will learn to spot fake senders, dangerous links, fake invoices and CEO fraud, and know exactly what to do with a suspicious message \u2014 or after you have already clicked. Aligned with international good practice for information security awareness (ISO\/IEC 27002 and the NIST Cybersecurity Framework). Less than two hours that protect your company, your colleagues and your own family. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain how attackers use social engineering to manipulate people through triggers such as urgency, authority and curiosity.<\/li><li>Tell apart phishing, spear phishing, smishing, vishing and WhatsApp scams.<\/li><li>Identify the warning signs of a fraudulent message: sender, links, attachments, errors and unusual requests.<\/li><li>Recognise CEO fraud and fake invoice or changed supplier bank details schemes.<\/li><li>Respond correctly to a suspicious message: don&#039;t click, verify through another channel and report it.<\/li><li>Take the immediate response steps after clicking a link or giving data to an attacker.<\/li><\/ul>        <p><b>Who it is for:<\/b> All employees<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO\/IEC 27001\/27002 \u00b7 NIST Cybersecurity Framework<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/cib-102-phishing-e-engenharia-social\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"CIB\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"cib-103 personal data protection: international principles principles, data subject rights and company obligations, with the gdpr as the international reference. gdpr (international reference) rgpd (refer\u00eancia internacional)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Personal Data Protection: International Principles<\/strong><small>CIB-103 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Principles, data subject rights and company obligations, with the GDPR as the international reference.<\/span>\n          <span class=\"tcat-std\"><i>GDPR (international reference)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Every day at work we handle data about customers, colleagues and job applicants. Do you know what you can and cannot do with it? In this course you will learn what personal data and sensitive data are, who the data subject, the controller and the processor are, and how to apply the processing principles: purpose limitation, data minimisation, storage limitation and security. You will discover the rights of data subjects and how to respond to a request, in a step-by-step case study, and find out what to do when a data breach occurs. Based on international principles (the OECD Guidelines and Convention 108) and on the European Union&#039;s GDPR as the reference model, with examples from offices, shops, clinics, banks and warehouses, and a downloadable checklist. Protecting data means protecting people. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain what personal data and sensitive data are and identify the data subject, the controller and the processor.<\/li><li>Apply the data processing principles, such as purpose limitation, minimisation, storage limitation and security, and recognise the lawful bases for processing.<\/li><li>Recognise requests from data subjects and route them correctly, meeting the response deadlines.<\/li><li>Describe the company&#039;s obligations, the role of supervisory authorities and the basic rules for international transfers.<\/li><li>Recognise a personal data breach and report it immediately through the internal channel.<\/li><\/ul>        <p><b>Who it is for:<\/b> All employees, IT teams and managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> GDPR (international reference)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/cib-103-protecao-de-dados-pessoais-principios-internacionais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"CIB\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"cib-104 seguran\u00e7a no trabalho remoto e em dispositivos m\u00f3veis proteger port\u00e1teis, telem\u00f3veis, liga\u00e7\u00f5es e documentos em casa, em viagem, em obra e em redes p\u00fablicas. iso\/iec 27002 nist (telework and mobile devices) nist (teletrabalho e dispositivos m\u00f3veis)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Seguran\u00e7a no Trabalho Remoto e em Dispositivos M\u00f3veis<\/strong><small>CIB-104 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Proteger port\u00e1teis, telem\u00f3veis, liga\u00e7\u00f5es e documentos em casa, em viagem, em obra e em redes p\u00fablicas.<\/span>\n          <span class=\"tcat-std\"><i>ISO\/IEC 27002<\/i><i>NIST (telework and mobile devices)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Em casa, no hotel, no aeroporto ou no contentor do estaleiro, o escrit\u00f3rio cabe numa mochila. Longe das prote\u00e7\u00f5es da sede, cada pessoa passa a ser a primeira linha de defesa da informa\u00e7\u00e3o da empresa. Neste curso pr\u00e1tico, vai identificar os riscos do trabalho remoto e as regras de uma pol\u00edtica de trabalho remoto, proteger port\u00e1teis, tablets e telem\u00f3veis com bloqueio, cifra, atualiza\u00e7\u00f5es, aplica\u00e7\u00f5es e permiss\u00f5es controladas e gest\u00e3o de dispositivos m\u00f3veis, saber o que fazer nos primeiros minutos ap\u00f3s uma perda ou roubo, escolher liga\u00e7\u00f5es seguras (Wi-Fi p\u00fablico, partilha de dados do telem\u00f3vel, VPN e rede de casa), partilhar ficheiros pelas ferramentas aprovadas e reportar incidentes. Acompanha a equipa de uma construtora fict\u00edcia em casa, em viagem e em obra, com atividades interativas e materiais para descarregar. O conte\u00fado est\u00e1 alinhado com a norma ISO\/IEC 27002 e com as orienta\u00e7\u00f5es do NIST sobre teletrabalho e dispositivos m\u00f3veis.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar os principais riscos do trabalho em casa, em viagem e em obra e de aplicar as regras de uma pol\u00edtica de trabalho remoto.<\/li><li>Configurar e usar com seguran\u00e7a port\u00e1teis, tablets e telem\u00f3veis (bloqueio, cifra, atualiza\u00e7\u00f5es, aplica\u00e7\u00f5es, permiss\u00f5es, liga\u00e7\u00f5es sem fios e c\u00f3pias de seguran\u00e7a).<\/li><li>Agir de imediato em caso de perda ou roubo de um dispositivo ou de documentos.<\/li><li>Escolher liga\u00e7\u00f5es seguras, partilhar ficheiros pelas ferramentas aprovadas e reportar incidentes de seguran\u00e7a quando trabalha fora do escrit\u00f3rio.<\/li><\/ul>        <p><b>Who it is for:<\/b> Todos os colaboradores que trabalham fora do escrit\u00f3rio ou com telem\u00f3vel da empresa<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO\/IEC 27002 \u00b7 NIST (telework and mobile devices)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/cib-104-seguranca-no-trabalho-remoto-e-em-dispositivos-moveis\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"CIB\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"cib-105 classifica\u00e7\u00e3o e tratamento seguro da informa\u00e7\u00e3o classificar a informa\u00e7\u00e3o, partilh\u00e1-la, guard\u00e1-la e destru\u00ed-la com seguran\u00e7a, em papel e em formato digital. iso\/iec 27001 iso\/iec 27002\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Classifica\u00e7\u00e3o e Tratamento Seguro da Informa\u00e7\u00e3o<\/strong><small>CIB-105 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Classificar a informa\u00e7\u00e3o, partilh\u00e1-la, guard\u00e1-la e destru\u00ed-la com seguran\u00e7a, em papel e em formato digital.<\/span>\n          <span class=\"tcat-std\"><i>ISO\/IEC 27001<\/i><i>ISO\/IEC 27002<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Uma folha esquecida na impressora, um email com o anexo errado ou um port\u00e1til antigo vendido sem ser apagado podem expor contratos, sal\u00e1rios ou dados de clientes. Este curso ensina a tratar a informa\u00e7\u00e3o de acordo com o seu valor, em papel e em formato digital. Aprenda a classificar a informa\u00e7\u00e3o segundo o impacto da sua divulga\u00e7\u00e3o, usando quatro n\u00edveis de exemplo (P\u00fablico, Uso interno, Confidencial e Restrito), e a rotul\u00e1-la de forma vis\u00edvel. Saiba partilhar apenas com quem precisa, escolher o canal adequado a cada n\u00edvel, proteger liga\u00e7\u00f5es e ficheiros e agir depressa quando um email segue para o destinat\u00e1rio errado. Por fim, guarde a informa\u00e7\u00e3o nos locais aprovados, respeite os prazos de conserva\u00e7\u00e3o e destrua papel, ficheiros e equipamentos de forma segura. Alinhado com as boas pr\u00e1ticas da ISO\/IEC 27001 e da ISO\/IEC 27002, com casos de uma empresa fict\u00edcia de engenharia, exerc\u00edcios no ecr\u00e3, um guia de classifica\u00e7\u00e3o e tratamento e uma lista de verifica\u00e7\u00e3o para levar consigo.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar porque a informa\u00e7\u00e3o \u00e9 um ativo e o que significam confidencialidade, integridade e disponibilidade.<\/li><li>Classificar documentos e dados segundo o impacto da sua divulga\u00e7\u00e3o, usando os n\u00edveis definidos pela empresa.<\/li><li>Rotular a informa\u00e7\u00e3o em papel e em formato digital de forma vis\u00edvel.<\/li><li>Partilhar informa\u00e7\u00e3o apenas com quem precisa, escolhendo o canal adequado ao n\u00edvel de classifica\u00e7\u00e3o.<\/li><li>Agir corretamente quando a informa\u00e7\u00e3o \u00e9 enviada ou partilhada por engano.<\/li><li>Guardar, conservar e destruir informa\u00e7\u00e3o, ficheiros e equipamentos de forma segura.<\/li><\/ul>        <p><b>Who it is for:<\/b> Todos os colaboradores, em especial \u00e1reas administrativas, financeiras e t\u00e9cnicas<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO\/IEC 27001 \u00b7 ISO\/IEC 27002<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/cib-105-classificacao-e-tratamento-seguro-da-informacao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"CIB\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"cib-106 redes sociais e identidade digital: seguran\u00e7a e privacidade evitar a exposi\u00e7\u00e3o excessiva, o roubo de identidade e fugas de informa\u00e7\u00e3o da empresa nas redes sociais e aplica\u00e7\u00f5es de mensagens. iso\/iec 27002 nist\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Redes Sociais e Identidade Digital: Seguran\u00e7a e Privacidade<\/strong><small>CIB-106 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Evitar a exposi\u00e7\u00e3o excessiva, o roubo de identidade e fugas de informa\u00e7\u00e3o da empresa nas redes sociais e aplica\u00e7\u00f5es de mensagens.<\/span>\n          <span class=\"tcat-std\"><i>ISO\/IEC 27002<\/i><i>NIST<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Uma fotografia com o crach\u00e1 ao peito, um aviso de f\u00e9rias publicado em tempo real ou um teste divertido que pergunta o nome do seu primeiro animal podem dar a um burl\u00e3o tudo o que precisa. Este curso ensina a usar as redes sociais e as aplica\u00e7\u00f5es de mensagens sem se expor a si, aos colegas ou \u00e0 empresa. Descubra a sua pegada digital, o que n\u00e3o deve publicar e como rever as defini\u00e7\u00f5es de privacidade. Aprenda a proteger as suas contas com palavras-passe \u00fanicas e verifica\u00e7\u00e3o em dois passos, a reconhecer perfis falsos e a troca de cart\u00e3o SIM, e saiba o que fazer, passo a passo, se a sua conta for pirateada. Por fim, veja o que pode e o que n\u00e3o pode publicar sobre o trabalho, como usar com seguran\u00e7a os grupos de mensagens da equipa e como reagir a cr\u00edticas e pedidos de jornalistas. Alinhado com as boas pr\u00e1ticas da ISO\/IEC 27002 e do NIST, com casos de uma empresa mineira fict\u00edcia, exerc\u00edcios no ecr\u00e3, um guia de privacidade e prote\u00e7\u00e3o de contas e as regras para redes sociais e grupos de trabalho.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Descrever a sua pegada digital e identificar a informa\u00e7\u00e3o pessoal que um atacante pode recolher nas redes sociais.<\/li><li>Rever as defini\u00e7\u00f5es de privacidade dos seus perfis e de reduzir a exposi\u00e7\u00e3o em publica\u00e7\u00f5es e fotografias.<\/li><li>Proteger as suas contas com palavras-passe \u00fanicas, verifica\u00e7\u00e3o em dois passos e defini\u00e7\u00f5es de seguran\u00e7a adequadas.<\/li><li>Reconhecer perfis falsos, tentativas de sequestro de contas e sinais de troca de cart\u00e3o SIM.<\/li><li>Seguir um plano de recupera\u00e7\u00e3o quando uma conta \u00e9 pirateada.<\/li><li>Publicar e comunicar sobre o trabalho sem expor informa\u00e7\u00e3o da empresa, dos colegas ou dos clientes, incluindo em grupos de mensagens.<\/li><\/ul>        <p><b>Who it is for:<\/b> Todos os colaboradores<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO\/IEC 27002 \u00b7 NIST<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/cib-106-redes-sociais-e-identidade-digital-seguranca-e-privacidade\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"CIB\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"cib-107 sensibiliza\u00e7\u00e3o para a ciberseguran\u00e7a em ambientes industriais (ot) riscos cibern\u00e9ticos em sistemas de controlo industrial e comportamentos seguros com port\u00e1teis, usb e acessos remotos no terreno. isa\/iec 62443 nist sp 800-82 nist cybersecurity framework\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Sensibiliza\u00e7\u00e3o para a Ciberseguran\u00e7a em Ambientes Industriais (OT)<\/strong><small>CIB-107 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Riscos cibern\u00e9ticos em sistemas de controlo industrial e comportamentos seguros com port\u00e1teis, USB e acessos remotos no terreno.<\/span>\n          <span class=\"tcat-std\"><i>ISA\/IEC 62443<\/i><i>NIST SP 800-82<\/i><i>NIST Cybersecurity Framework<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Numa esta\u00e7\u00e3o de bombagem, numa central de britagem ou numa subesta\u00e7\u00e3o, os computadores n\u00e3o guardam apenas dados: abrem v\u00e1lvulas, arrancam motores e protegem pessoas. Neste curso de sensibiliza\u00e7\u00e3o, vai perceber o que \u00e9 a tecnologia operacional (OT), porque um incidente cibern\u00e9tico num sistema de controlo industrial pode ter consequ\u00eancias f\u00edsicas, e que comportamentos seguros deve ter no terreno com port\u00e1teis de manuten\u00e7\u00e3o, pens USB, acessos remotos de fornecedores e arm\u00e1rios de controlo. Vai tamb\u00e9m aprender a reconhecer sinais de alerta, a reagir sem p\u00f4r o processo em risco e a reportar pelos canais certos. Alinhado com a s\u00e9rie ISA\/IEC 62443, com o guia NIST SP 800-82 e com o NIST Cybersecurity Framework, com casos em instala\u00e7\u00f5es fict\u00edcias de petr\u00f3leo e g\u00e1s, minera\u00e7\u00e3o e energia. Curso te\u00f3rico: n\u00e3o substitui a forma\u00e7\u00e3o pr\u00e1tica nem os procedimentos do seu local de trabalho.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar o que \u00e9 a tecnologia operacional (OT) e em que difere da tecnologia de informa\u00e7\u00e3o (TI).<\/li><li>Identificar os principais componentes de um sistema de controlo industrial e as consequ\u00eancias f\u00edsicas de um incidente cibern\u00e9tico.<\/li><li>Aplicar regras seguras ao usar port\u00e1teis de manuten\u00e7\u00e3o, media amov\u00edveis e acessos remotos em sistemas industriais.<\/li><li>Reconhecer sinais de alerta de um incidente cibern\u00e9tico numa instala\u00e7\u00e3o industrial.<\/li><li>Reagir em seguran\u00e7a e reportar uma anomalia pelos canais definidos, preservando as evid\u00eancias.<\/li><\/ul>        <p><b>Who it is for:<\/b> Operadores, t\u00e9cnicos de instrumenta\u00e7\u00e3o e manuten\u00e7\u00e3o em petr\u00f3leo e g\u00e1s, minera\u00e7\u00e3o e energia<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISA\/IEC 62443 \u00b7 NIST SP 800-82 \u00b7 NIST Cybersecurity Framework<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/cib-107-sensibilizacao-para-a-ciberseguranca-em-ambientes-industriais-ot\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"CIB\" data-l=\"1\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"cib-108 prote\u00e7\u00e3o de dados pessoais em angola: o essencial saiba o que a lei angolana de prote\u00e7\u00e3o de dados exige: dados pessoais e sens\u00edveis, princ\u00edpios, consentimento, direitos dos titulares, notifica\u00e7\u00e3o e autoriza\u00e7\u00e3o da ag\u00eancia de prote\u00e7\u00e3o de dados (apd), seguran\u00e7a e transfer\u00eancias internacionais. constitui\u00e7\u00e3o da rep\u00fablica de angola lei n.\u00ba 22\/11\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Prote\u00e7\u00e3o de Dados Pessoais em Angola: o Essencial<\/strong><small>CIB-108 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Saiba o que a lei angolana de prote\u00e7\u00e3o de dados exige: dados pessoais e sens\u00edveis, princ\u00edpios, consentimento, direitos dos titulares, notifica\u00e7\u00e3o e autoriza\u00e7\u00e3o da Ag\u00eancia de Prote\u00e7\u00e3o de Dados (APD), seguran\u00e7a e transfer\u00eancias internacionais.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Fichas de trabalhadores, curr\u00edculos, listas de clientes, c\u00e2maras \u00e0 entrada, chamadas gravadas: todos os dias, a sua empresa trata dados pessoais. Neste curso essencial percorre a Lei n.\u00ba 22\/11, Lei da Prote\u00e7\u00e3o de Dados Pessoais de Angola, sempre com o artigo citado: o que s\u00e3o dados pessoais e sens\u00edveis, quem \u00e9 o respons\u00e1vel e o subcontratado, os princ\u00edpios do tratamento, quando \u00e9 preciso consentimento, os direitos dos titulares e o prazo para os satisfazer, as medidas de seguran\u00e7a e o sigilo, a notifica\u00e7\u00e3o e a autoriza\u00e7\u00e3o da Ag\u00eancia de Prote\u00e7\u00e3o de Dados (APD), as transfer\u00eancias de dados para o estrangeiro e as multas e crimes previstos. Com situa\u00e7\u00f5es do dia a dia numa empresa fict\u00edcia de Luanda, cen\u00e1rios de decis\u00e3o, atividades de arrastar e largar, verifica\u00e7\u00f5es em cada m\u00f3dulo e modelos para descarregar. Um curso informativo, para todos os colaboradores que tratam dados de clientes, trabalhadores ou fornecedores, em especial nos recursos humanos, no comercial e nas tecnologias de informa\u00e7\u00e3o.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Reconhecer quando a Lei n.\u00ba 22\/11 se aplica e identificar dados pessoais, dados sens\u00edveis e os intervenientes num tratamento.<\/li><li>Aplicar os princ\u00edpios do tratamento e verificar o consentimento ou outra condi\u00e7\u00e3o de legitimidade, incluindo nos casos de videovigil\u00e2ncia, publicidade e grava\u00e7\u00e3o de chamadas.<\/li><li>Responder aos pedidos dos titulares dentro dos prazos legais e aplicar as medidas de seguran\u00e7a, de sigilo e as regras de partilha de dados.<\/li><li>Identificar quando notificar a APD ou pedir a sua autoriza\u00e7\u00e3o, quando uma transfer\u00eancia internacional \u00e9 permitida e que san\u00e7\u00f5es a lei prev\u00ea.<\/li><\/ul>        <p><b>Who it is for:<\/b> Todos os colaboradores que tratam dados de clientes, trabalhadores ou fornecedores; RH, comercial, TI<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Constitui\u00e7\u00e3o da Rep\u00fablica de Angola<\/li><li>Lei n.\u00ba 22\/11<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/cib-108-protecao-de-dados-pessoais-em-angola-o-essencial\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"CIB\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"cib-110 cyber security and information awareness five units: cyber security awareness, understanding cybersecurity, email and the internet, social media awareness and the data protection act. uk best practice data protection act (uk) \u2014 reference boas pr\u00e1ticas do reino unido data protection act (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Cyber Security and Information Awareness<\/strong><small>CIB-110 \u00b7 Foundation \u00b7 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Five units: cyber security awareness, understanding cybersecurity, email and the internet, social media awareness and the Data Protection Act.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Data Protection Act (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A full cyber security awareness unit (phishing, passwords, malware, safe working habits) followed by short units on understanding cybersecurity, safe use of email and the internet, social media awareness and the Data Protection Act. Units combine videos with a quiz and downloadable resources. Based on UK best practice. UK legislation is cited as an international reference. For Angola, see the relevant Trident Angola courses. Course in English. Permanent access to the course. Trident Academy certificate on completion of all five units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Data Protection Act (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/cib-110-sensibilizacao-para-a-ciberseguranca-e-a-informacao-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"ENE\"><h2>Energy &amp; Industrial Maintenance<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"ENE\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ene-101 fundamentos de eletricidade tens\u00e3o, corrente, pot\u00eancia, circuitos e medi\u00e7\u00f5es b\u00e1sicas. iec 60364 iso 50001 iso 55000\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Fundamentos de Eletricidade<\/strong><small>ENE-101 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Tens\u00e3o, corrente, pot\u00eancia, circuitos e medi\u00e7\u00f5es b\u00e1sicas.<\/span>\n          <span class=\"tcat-std\"><i>IEC 60364<\/i><i>ISO 50001<\/i><i>ISO 55000<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Percebe realmente o que significam os volts, os amperes e os ohms da placa de um motor? Este curso de introdu\u00e7\u00e3o explica, de forma clara e com exemplos de f\u00e1bricas, armaz\u00e9ns e oficinas, as grandezas b\u00e1sicas da eletricidade: tens\u00e3o, corrente e resist\u00eancia, a lei de Ohm, a pot\u00eancia e a energia, a diferen\u00e7a entre kW e kWh, o rendimento e os efeitos da corrente, incluindo no corpo humano. Aprenda a distinguir circuitos em s\u00e9rie e em paralelo, a reconhecer o circuito aberto, o curto-circuito, a sobrecarga e o defeito \u00e0 terra, e o papel do fus\u00edvel, do disjuntor e do diferencial. Conhe\u00e7a o mult\u00edmetro e a pin\u00e7a amperim\u00e9trica, as categorias de medi\u00e7\u00e3o e a sequ\u00eancia para verificar a aus\u00eancia de tens\u00e3o. Inclui uma calculadora em Excel e um guia de bolso. Alinhado com normas internacionais da IEC. Curso te\u00f3rico: n\u00e3o habilita a trabalhar em instala\u00e7\u00f5es el\u00e9tricas e n\u00e3o substitui a forma\u00e7\u00e3o pr\u00e1tica certificada.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar a tens\u00e3o, a corrente e a resist\u00eancia e as respetivas unidades.<\/li><li>Aplicar a lei de Ohm e as f\u00f3rmulas da pot\u00eancia e da energia a casos simples.<\/li><li>Estimar o consumo e o custo de energia de um conjunto de equipamentos.<\/li><li>Distinguir circuitos em s\u00e9rie e em paralelo e reconhecer o circuito aberto, o curto-circuito, a sobrecarga e o defeito \u00e0 terra.<\/li><li>Identificar a fun\u00e7\u00e3o do fus\u00edvel, do disjuntor, do diferencial e do condutor de prote\u00e7\u00e3o.<\/li><li>Descrever como se medem a tens\u00e3o, a corrente, a resist\u00eancia e a continuidade e as regras de seguran\u00e7a associadas.<\/li><\/ul>        <p><b>Who it is for:<\/b> Eletricistas, t\u00e9cnicos de manuten\u00e7\u00e3o e engenheiros<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IEC 60364 \u00b7 ISO 50001 \u00b7 ISO 55000<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ene-101-fundamentos-de-eletricidade\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"ENE\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ene-102 energia solar fotovoltaica: introdu\u00e7\u00e3o como funciona um sistema solar, componentes e aplica\u00e7\u00f5es. iec 60364 iso 50001 iso 55000\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Energia Solar Fotovoltaica: Introdu\u00e7\u00e3o<\/strong><small>ENE-102 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Como funciona um sistema solar, componentes e aplica\u00e7\u00f5es.<\/span>\n          <span class=\"tcat-std\"><i>IEC 60364<\/i><i>ISO 50001<\/i><i>ISO 55000<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>O seu local de trabalho depende de uma rede pouco fi\u00e1vel ou de um gerador a gas\u00f3leo? Este curso de introdu\u00e7\u00e3o explica, de forma clara e pr\u00e1tica, como funciona a energia solar fotovoltaica: o efeito fotovoltaico, a diferen\u00e7a entre kW e kWh, a irradia\u00e7\u00e3o solar e os mapas solares. Conhe\u00e7a os componentes de um sistema (pain\u00e9is, inversores, controladores de carga, baterias, estruturas, cabos e prote\u00e7\u00f5es) numa imagem interativa, distinga sistemas ligados \u00e0 rede, isolados e h\u00edbridos com gerador, e aprenda a fazer o levantamento de consumos e a estimar a poupan\u00e7a e o retorno com uma folha de c\u00e1lculo descarreg\u00e1vel. Com exemplos de armaz\u00e9ns, minas, estaleiros e escrit\u00f3rios, e alinhado com normas internacionais da IEC. Curso te\u00f3rico: n\u00e3o habilita a instalar ou intervir em sistemas el\u00e9tricos.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar como a luz solar \u00e9 convertida em eletricidade e distinguir pot\u00eancia (kW) de energia (kWh).<\/li><li>Usar a irradia\u00e7\u00e3o solar e as horas de sol pico para estimar a produ\u00e7\u00e3o de um sistema.<\/li><li>Identificar os componentes de um sistema solar fotovoltaico e a fun\u00e7\u00e3o de cada um.<\/li><li>Distinguir sistemas ligados \u00e0 rede, isolados e h\u00edbridos e indicar a aplica\u00e7\u00e3o mais adequada de cada um.<\/li><li>Fazer um levantamento de consumos e estimar a poupan\u00e7a e o retorno simples de um sistema solar.<\/li><li>Reconhecer os principais perigos de um sistema solar e a necessidade de profissionais qualificados.<\/li><\/ul>        <p><b>Who it is for:<\/b> Eletricistas, t\u00e9cnicos de manuten\u00e7\u00e3o e engenheiros<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IEC 60364 \u00b7 ISO 50001 \u00b7 ISO 55000<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ene-102-energia-solar-fotovoltaica-introducao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"ENE\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ene-103 introdu\u00e7\u00e3o \u00e0 manuten\u00e7\u00e3o industrial tipos de manuten\u00e7\u00e3o, ordens de trabalho, registos, ferramentas e o papel do t\u00e9cnico na fiabilidade dos equipamentos. iec 60050-192 en 13306 iso 14224 iso 55000\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introdu\u00e7\u00e3o \u00e0 Manuten\u00e7\u00e3o Industrial<\/strong><small>ENE-103 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Tipos de manuten\u00e7\u00e3o, ordens de trabalho, registos, ferramentas e o papel do t\u00e9cnico na fiabilidade dos equipamentos.<\/span>\n          <span class=\"tcat-std\"><i>IEC 60050-192<\/i><i>EN 13306<\/i><i>ISO 14224<\/i><i>ISO 55000<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Quando uma bomba, um motor ou um compressor para sem aviso, para tamb\u00e9m a produ\u00e7\u00e3o, os custos disparam e algu\u00e9m pode correr perigo. Neste curso introdut\u00f3rio, vai perceber o que \u00e9 a manuten\u00e7\u00e3o e como influencia a fiabilidade e a disponibilidade dos equipamentos, distinguir a manuten\u00e7\u00e3o corretiva, a preventiva sistem\u00e1tica, a condicionada e a preditiva, seguir uma ordem de trabalho do pedido at\u00e9 ao fecho e registar o que fez de forma \u00fatil, e rever o uso seguro das ferramentas, o aperto controlado e os princ\u00edpios do isolamento de energias. Com exemplos de f\u00e1bricas, minas, estaleiros e plataformas, atividades interativas, exerc\u00edcios pr\u00e1ticos com um caderno de exerc\u00edcios e um modelo de ordem de trabalho e refer\u00eancias alinhadas com a terminologia internacional (IEC 60050-192, EN 13306), a ISO 14224 e a ISO 55000. Curso te\u00f3rico: n\u00e3o substitui a forma\u00e7\u00e3o pr\u00e1tica nem os procedimentos do local de trabalho.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar o que \u00e9 a manuten\u00e7\u00e3o, distinguir falha, avaria e defeito e descrever o impacto das avarias na seguran\u00e7a, na produ\u00e7\u00e3o e nos custos.<\/li><li>Distinguir a manuten\u00e7\u00e3o corretiva, a preventiva sistem\u00e1tica, a condicionada e a preditiva, e reconhecer quando se usa cada uma.<\/li><li>Seguir o ciclo de uma ordem de trabalho e preencher corretamente um pedido e o fecho de uma interven\u00e7\u00e3o.<\/li><li>Usar ferramentas e instrumentos de forma segura e controlada e de enumerar os passos gerais do isolamento de energias.<\/li><li>Descrever o papel do t\u00e9cnico na fiabilidade dos equipamentos, incluindo os 5S, o registo e a comunica\u00e7\u00e3o na passagem de turno.<\/li><\/ul>        <p><b>Who it is for:<\/b> T\u00e9cnicos de manuten\u00e7\u00e3o iniciantes, operadores, pessoal de apoio t\u00e9cnico<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IEC 60050-192 \u00b7 EN 13306 \u00b7 ISO 14224 \u00b7 ISO 55000<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ene-103-introducao-a-manutencao-industrial\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"ENE\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ene-104 leitura e interpreta\u00e7\u00e3o de esquemas el\u00e9tricos s\u00edmbolos normalizados, esquemas unifilares, multifilares e de comando, e localiza\u00e7\u00e3o de componentes em quadros. iec 60617 iec 81346\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Leitura e Interpreta\u00e7\u00e3o de Esquemas El\u00e9tricos<\/strong><small>ENE-104 \u00b7 Foundation \u00b7 3 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">S\u00edmbolos normalizados, esquemas unifilares, multifilares e de comando, e localiza\u00e7\u00e3o de componentes em quadros.<\/span>\n          <span class=\"tcat-std\"><i>IEC 60617<\/i><i>IEC 81346<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Abre um quadro el\u00e9trico e n\u00e3o sabe por onde come\u00e7ar? Este curso ensina a ler os esquemas que est\u00e3o por tr\u00e1s de qualquer quadro: os tipos de documento de um projeto, os s\u00edmbolos normalizados da IEC 60617 e as designa\u00e7\u00f5es de refer\u00eancia da IEC 81346, que ligam cada s\u00edmbolo \u00e0 etiqueta no quadro. Aprenda a ler um esquema unifilar da fonte para a carga, a seguir o circuito de pot\u00eancia e o circuito de comando de um arranque direto de motor \u2014 marcha, paragem, auto-reten\u00e7\u00e3o, sinaliza\u00e7\u00e3o, refer\u00eancias cruzadas e encravamentos \u2014 e a localizar componentes, bornes e cabos com o desenho de disposi\u00e7\u00e3o e as listas de bornes e de cabos. Com exerc\u00edcios pr\u00e1ticos sobre um caderno de esquemas de uma esta\u00e7\u00e3o de bombagem fict\u00edcia, um guia de s\u00edmbolos para consulta e um m\u00e9todo para usar a documenta\u00e7\u00e3o com seguran\u00e7a. Curso te\u00f3rico: n\u00e3o substitui a verifica\u00e7\u00e3o da aus\u00eancia de tens\u00e3o nem a forma\u00e7\u00e3o pr\u00e1tica certificada.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguir os tipos de documento de um projeto el\u00e9trico e a informa\u00e7\u00e3o que cada um cont\u00e9m.<\/li><li>Reconhecer os s\u00edmbolos mais usados da IEC 60617 e interpretar as designa\u00e7\u00f5es de refer\u00eancia alinhadas com a IEC 81346.<\/li><li>Ler um esquema unifilar da fonte para a carga e identificar todas as fontes de um quadro.<\/li><li>Interpretar o circuito de pot\u00eancia e o circuito de comando de um arranque direto de motor, incluindo a marca\u00e7\u00e3o de bornes.<\/li><li>Localizar no quadro componentes, bornes e cabos a partir do esquema, do desenho de disposi\u00e7\u00e3o e das listas.<\/li><li>Identificar documenta\u00e7\u00e3o desatualizada e agir com seguran\u00e7a perante diferen\u00e7as entre o quadro e o esquema.<\/li><\/ul>        <p><b>Who it is for:<\/b> Eletricistas, t\u00e9cnicos de manuten\u00e7\u00e3o e instrumenta\u00e7\u00e3o<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IEC 60617 \u00b7 IEC 81346<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ene-104-leitura-e-interpretacao-de-esquemas-eletricos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"ENE\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ene-105 instrumentos de medi\u00e7\u00e3o e metrologia para t\u00e9cnicos paqu\u00edmetro, micr\u00f3metro, mult\u00edmetro e pin\u00e7a amperim\u00e9trica, erros de medi\u00e7\u00e3o, calibra\u00e7\u00e3o e rastreabilidade. international vocabulary of metrology (vim) iso\/iec 17025 iec 61010 series vocabul\u00e1rio internacional de metrologia (vim) s\u00e9rie iec 61010\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Instrumentos de Medi\u00e7\u00e3o e Metrologia para T\u00e9cnicos<\/strong><small>ENE-105 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Paqu\u00edmetro, micr\u00f3metro, mult\u00edmetro e pin\u00e7a amperim\u00e9trica, erros de medi\u00e7\u00e3o, calibra\u00e7\u00e3o e rastreabilidade.<\/span>\n          <span class=\"tcat-std\"><i>International Vocabulary of Metrology (VIM)<\/i><i>ISO\/IEC 17025<\/i><i>IEC 61010 series<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Uma medi\u00e7\u00e3o errada pode aprovar uma pe\u00e7a defeituosa, rejeitar uma pe\u00e7a boa ou esconder uma avaria el\u00e9trica. Este curso de introdu\u00e7\u00e3o ensina, de forma pr\u00e1tica, a medir bem: os conceitos de metrologia (resolu\u00e7\u00e3o, exatid\u00e3o, precis\u00e3o, erros e incerteza), a leitura correta do paqu\u00edmetro e do micr\u00f3metro, o uso seguro do mult\u00edmetro e da pin\u00e7a amperim\u00e9trica, incluindo as categorias de medi\u00e7\u00e3o CAT, e a forma de garantir a confian\u00e7a nos instrumentos atrav\u00e9s da calibra\u00e7\u00e3o, da rastreabilidade e de um registo de controlo. Com exemplos de oficinas de manuten\u00e7\u00e3o ao servi\u00e7o da minera\u00e7\u00e3o, do petr\u00f3leo e g\u00e1s e da constru\u00e7\u00e3o, exerc\u00edcios de leitura, um guia de bolso, um cart\u00e3o de seguran\u00e7a e uma folha de c\u00e1lculo para controlar os seus instrumentos. Alinhado com o Vocabul\u00e1rio Internacional de Metrologia, a ISO\/IEC 17025 e a s\u00e9rie IEC 61010. Curso te\u00f3rico: n\u00e3o habilita a trabalhar em instala\u00e7\u00f5es el\u00e9tricas.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar os conceitos de resolu\u00e7\u00e3o, exatid\u00e3o, precis\u00e3o, erro e incerteza de medi\u00e7\u00e3o.<\/li><li>Identificar as principais fontes de erro numa medi\u00e7\u00e3o e as formas de as reduzir.<\/li><li>Ler corretamente um paqu\u00edmetro e um micr\u00f3metro e escolher o instrumento adequado \u00e0 toler\u00e2ncia.<\/li><li>Descrever como se mede tens\u00e3o, corrente, resist\u00eancia e continuidade com um mult\u00edmetro e uma pin\u00e7a amperim\u00e9trica, com as precau\u00e7\u00f5es de seguran\u00e7a.<\/li><li>Escolher um instrumento com a categoria de medi\u00e7\u00e3o adequada ao ponto da instala\u00e7\u00e3o.<\/li><li>Distinguir calibra\u00e7\u00e3o, ajuste e verifica\u00e7\u00e3o, ler um certificado de calibra\u00e7\u00e3o e manter um registo de controlo dos instrumentos.<\/li><\/ul>        <p><b>Who it is for:<\/b> T\u00e9cnicos de manuten\u00e7\u00e3o, eletricistas, controlo de qualidade<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International Vocabulary of Metrology (VIM) \u00b7 ISO\/IEC 17025 \u00b7 IEC 61010 series<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ene-105-instrumentos-de-medicao-e-metrologia-para-tecnicos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"ENE\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ene-106 lubrifica\u00e7\u00e3o industrial: fundamentos fun\u00e7\u00f5es e tipos de lubrificantes, rotas de lubrifica\u00e7\u00e3o, armazenamento, contamina\u00e7\u00e3o e an\u00e1lise de \u00f3leo. iso 3448 iso 4406 nlgi grades globally harmonized system (ghs) graus nlgi sistema mundial harmonizado (ghs)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Lubrifica\u00e7\u00e3o Industrial: Fundamentos<\/strong><small>ENE-106 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Fun\u00e7\u00f5es e tipos de lubrificantes, rotas de lubrifica\u00e7\u00e3o, armazenamento, contamina\u00e7\u00e3o e an\u00e1lise de \u00f3leo.<\/span>\n          <span class=\"tcat-std\"><i>ISO 3448<\/i><i>ISO 4406<\/i><i>NLGI grades<\/i><i>Globally Harmonized System (GHS)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Grande parte das avarias de rolamentos, engrenagens e sistemas hidr\u00e1ulicos come\u00e7a com uma lubrifica\u00e7\u00e3o errada: o produto errado, a quantidade errada ou um \u00f3leo contaminado. Neste curso introdut\u00f3rio, vai perceber as fun\u00e7\u00f5es dos lubrificantes, distinguir \u00f3leos e massas, ler a viscosidade ISO VG e a consist\u00eancia NLGI, aplicar os cinco certos da lubrifica\u00e7\u00e3o e seguir uma rota de lubrifica\u00e7\u00e3o em seguran\u00e7a, armazenar e transferir lubrificantes sem os contaminar, interpretar o c\u00f3digo de limpeza ISO 4406 e recolher uma amostra de \u00f3leo representativa para an\u00e1lise. Com exemplos de f\u00e1bricas, minas e estaleiros, atividades interativas e um exerc\u00edcio pr\u00e1tico com uma folha de c\u00e1lculo de rota de lubrifica\u00e7\u00e3o, alinhado com a ISO 3448, a ISO 4406, os graus NLGI e as fichas de dados de seguran\u00e7a do Sistema Mundial Harmonizado. Curso te\u00f3rico: n\u00e3o substitui a forma\u00e7\u00e3o pr\u00e1tica nem os procedimentos do local de trabalho.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar as fun\u00e7\u00f5es de um lubrificante e os regimes de lubrifica\u00e7\u00e3o.<\/li><li>Distinguir \u00f3leos e massas, interpretar os graus ISO VG e NLGI e consultar a ficha t\u00e9cnica e a ficha de dados de seguran\u00e7a.<\/li><li>Aplicar os cinco certos da lubrifica\u00e7\u00e3o e seguir uma rota de lubrifica\u00e7\u00e3o em seguran\u00e7a, calculando bombadas e consumos.<\/li><li>Armazenar, transferir e manusear lubrificantes sem os contaminar e de reconhecer os sinais de part\u00edculas e de \u00e1gua no \u00f3leo.<\/li><li>Recolher uma amostra de \u00f3leo representativa, ler um relat\u00f3rio de an\u00e1lise simples e encaminhar corretamente os \u00f3leos usados.<\/li><\/ul>        <p><b>Who it is for:<\/b> Lubrificadores, mec\u00e2nicos e t\u00e9cnicos de manuten\u00e7\u00e3o<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 3448 \u00b7 ISO 4406 \u00b7 NLGI grades \u00b7 Globally Harmonized System (GHS)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ene-106-lubrificacao-industrial-fundamentos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"ENE\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ene-107 introdu\u00e7\u00e3o \u00e0 instrumenta\u00e7\u00e3o e controlo de processos press\u00e3o, caudal, n\u00edvel e temperatura, sinais de instrumenta\u00e7\u00e3o, malhas de controlo e alarmes. ansi\/isa-5.1 iec 62682\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introdu\u00e7\u00e3o \u00e0 Instrumenta\u00e7\u00e3o e Controlo de Processos<\/strong><small>ENE-107 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Press\u00e3o, caudal, n\u00edvel e temperatura, sinais de instrumenta\u00e7\u00e3o, malhas de controlo e alarmes.<\/span>\n          <span class=\"tcat-std\"><i>ANSI\/ISA-5.1<\/i><i>IEC 62682<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Numa unidade de processamento, numa esta\u00e7\u00e3o de tratamento de \u00e1gua ou numa central de utilidades, os instrumentos s\u00e3o os olhos e as m\u00e3os da opera\u00e7\u00e3o. Este curso de introdu\u00e7\u00e3o explica, de forma clara, como se medem a press\u00e3o, a temperatura, o n\u00edvel e o caudal, o que significam as etiquetas dos instrumentos (PT, LT, FIC, LAH), como viajam os sinais pneum\u00e1ticos, 4\u201320 mA e digitais, como funciona uma malha de controlo com o seu transmissor, controlador e v\u00e1lvula, e como responder corretamente a um alarme. Com uma unidade de processamento fict\u00edcia como fio condutor, exerc\u00edcios de convers\u00e3o de sinais, um guia de etiquetas e instrumentos e uma ficha de resposta a alarmes. Alinhado com a ANSI\/ISA-5.1, a IEC 62682 e boas pr\u00e1ticas internacionais. Curso te\u00f3rico: n\u00e3o habilita a intervir em instrumentos nem a alterar sistemas de controlo ou de seguran\u00e7a.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar as fun\u00e7\u00f5es da instrumenta\u00e7\u00e3o num processo industrial.<\/li><li>Interpretar as etiquetas de identifica\u00e7\u00e3o dos instrumentos segundo a ANSI\/ISA-5.1.<\/li><li>Descrever os principais princ\u00edpios de medi\u00e7\u00e3o de press\u00e3o, temperatura, n\u00edvel e caudal.<\/li><li>Interpretar um sinal de 4\u201320 mA e convert\u00ea-lo no valor da vari\u00e1vel de processo.<\/li><li>Explicar o funcionamento de uma malha de controlo fechada e o papel do transmissor, do controlador e da v\u00e1lvula de controlo.<\/li><li>Descrever a resposta correta a um alarme e distinguir controlo, alarmes e sistemas instrumentados de seguran\u00e7a.<\/li><\/ul>        <p><b>Who it is for:<\/b> Operadores, t\u00e9cnicos de manuten\u00e7\u00e3o e instrumenta\u00e7\u00e3o iniciantes<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ANSI\/ISA-5.1 \u00b7 IEC 62682<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ene-107-introducao-a-instrumentacao-e-controlo-de-processos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"ENE\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ene-108 energias renov\u00e1veis: panorama e tecnologias h\u00eddrica, solar, e\u00f3lica, biomassa e hidrog\u00e9nio: como funcionam, custos, aplica\u00e7\u00f5es e papel na matriz energ\u00e9tica. irena data iso 13065 iec 61400 dados da irena\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Energias Renov\u00e1veis: Panorama e Tecnologias<\/strong><small>ENE-108 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">H\u00eddrica, solar, e\u00f3lica, biomassa e hidrog\u00e9nio: como funcionam, custos, aplica\u00e7\u00f5es e papel na matriz energ\u00e9tica.<\/span>\n          <span class=\"tcat-std\"><i>IRENA data<\/i><i>ISO 13065<\/i><i>IEC 61400<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>H\u00eddrica, solar, e\u00f3lica, biomassa e hidrog\u00e9nio: qual faz sentido, onde e porqu\u00ea? Neste curso de panorama, acompanha uma engenheira de planeamento energ\u00e9tico e uma diretora de opera\u00e7\u00f5es de uma mina que quer reduzir a depend\u00eancia do gas\u00f3leo. Vai distinguir energia prim\u00e1ria, final e eletricidade, matriz energ\u00e9tica e el\u00e9trica, fontes despach\u00e1veis e vari\u00e1veis, e usar o fator de capacidade e o custo nivelado da eletricidade, com os dados mais recentes da IRENA. Vai perceber como funcionam as centrais h\u00eddricas (caudal e queda), as tr\u00eas formas de aproveitar o sol e os aerogeradores (o efeito do cubo da velocidade do vento), a bioenergia e o biog\u00e1s, e o hidrog\u00e9nio como vetor, com os seus usos e limites. Termina com as solu\u00e7\u00f5es para integrar renov\u00e1veis numa rede fi\u00e1vel (baterias, bombagem, sistemas h\u00edbridos, gest\u00e3o da procura) e as perguntas para escolher a tecnologia certa. Inclui atividades interativas, cen\u00e1rios, c\u00e1lculos resolvidos, exerc\u00edcios pr\u00e1ticos com uma folha de c\u00e1lculo, uma ficha comparativa e um caso para escolher a tecnologia. Curso de panorama: n\u00e3o habilita a projetar, instalar ou operar centrais.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguir energia prim\u00e1ria, energia final e eletricidade, e matriz energ\u00e9tica de matriz el\u00e9trica.<\/li><li>Classificar as fontes de energia em renov\u00e1veis ou n\u00e3o renov\u00e1veis e em despach\u00e1veis ou vari\u00e1veis.<\/li><li>Usar o fator de capacidade e o custo nivelado da eletricidade para comparar tecnologias, conhecendo os seus limites.<\/li><li>Descrever o funcionamento, as aplica\u00e7\u00f5es e os impactos das centrais h\u00eddricas, solares e e\u00f3licas.<\/li><li>Explicar as formas de bioenergia, as condi\u00e7\u00f5es da sua sustentabilidade e o papel e os limites do hidrog\u00e9nio.<\/li><li>Identificar as solu\u00e7\u00f5es para integrar renov\u00e1veis vari\u00e1veis num sistema fi\u00e1vel e as perguntas para escolher a tecnologia adequada a um local.<\/li><\/ul>        <p><b>Who it is for:<\/b> T\u00e9cnicos, engenheiros, gestores e decisores do setor energ\u00e9tico<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IRENA data \u00b7 ISO 13065 \u00b7 IEC 61400<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ene-108-energias-renovaveis-panorama-e-tecnologias\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"ENE\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ene-110 working in manufacturing and engineering: induction and teamwork seven units for new operators and technicians: communicating in an industrial environment, rights and responsibilities, working effectively, working relationships, allocating roles and effective teamwork. uk best practice health and safety at work act 1974 (uk) \u2014 reference employment rights act 1996 (uk) \u2014 reference working time regulations 1998 (uk) \u2014 reference boas pr\u00e1ticas do reino unido health and safety at work act 1974 (reino unido) \u2014 refer\u00eancia employment rights act 1996 (reino unido) \u2014 refer\u00eancia working time regulations 1998 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Working in Manufacturing and Engineering: Induction and Teamwork<\/strong><small>ENE-110 \u00b7 Foundation \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Seven units for new operators and technicians: communicating in an industrial environment, rights and responsibilities, working effectively, working relationships, allocating roles and effective teamwork.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Health and Safety at Work Act 1974 (UK) \u2014 reference<\/i><i>Employment Rights Act 1996 (UK) \u2014 reference<\/i><i>Working Time Regulations 1998 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>An induction to working in a manufacturing or engineering environment: communicating effectively, your rights and responsibilities at work, working effectively, building good working relationships, allocating roles in a team, effective team working and why there is no &#039;I&#039; in team. Each unit combines a short video with a quick quiz and downloadable resources. Based on UK best practice. UK legislation is cited as an international reference. For Angola, see the relevant Trident Angola courses. Course in English. Permanent access to the course. Trident Academy certificate on completion of all seven units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Health and Safety at Work Act 1974 (UK) \u2014 reference \u00b7 Employment Rights Act 1996 (UK) \u2014 reference \u00b7 Working Time Regulations 1998 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ene-110-trabalhar-na-industria-e-engenharia-acolhimento-e-trabalho-em-equipa-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"ENE\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ene-120 safe, right-first-time production operations seven units: health and safety in an industrial environment, hazards and risks, risk assessments, instructions and specifications, quality control documentation, common faults and handover, and adjusting operations. uk best practice hse (uk) \u2014 reference boas pr\u00e1ticas do reino unido hse (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Safe, Right-First-Time Production Operations<\/strong><small>ENE-120 \u00b7 Foundation \u00b7 1 h \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Seven units: health and safety in an industrial environment, hazards and risks, risk assessments, instructions and specifications, quality control documentation, common faults and handover, and adjusting operations.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>HSE (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Safe and right-first-time production for operators and team leaders: health and safety in an industrial environment, hazards and risks, completing risk assessments, obtaining and interpreting instructions, specifications and procedures, when to complete quality control documentation, common faults and the handover of information, and making adjustments to manufacturing operations. Each unit combines a short video with a quick quiz and downloadable resources. Based on UK best practice. UK legislation is cited as an international reference. For Angola, see the relevant Trident Angola courses. Course in English. Permanent access to the course. Trident Academy certificate on completion of all seven units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 HSE (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ene-120-operacoes-de-producao-seguras-e-bem-feitas-a-primeira-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"ENE\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"ene-213 lei geral da eletricidade de angola conhe\u00e7a a lei geral da eletricidade de angola: organiza\u00e7\u00e3o do setor, atividades de produ\u00e7\u00e3o, transporte, distribui\u00e7\u00e3o e comercializa\u00e7\u00e3o, concess\u00f5es e licen\u00e7as, direitos e deveres dos operadores e consumidores, regula\u00e7\u00e3o e fiscaliza\u00e7\u00e3o \u2014 segundo o texto da lei. constitui\u00e7\u00e3o da rep\u00fablica de angola lei de bases do investimento privado lei n.\u00ba 14-a\/96 lei n.\u00ba 20\/10 lei n.\u00ba 2\/11 lei n.\u00ba 27\/15 lei n.\u00ba 6\/25 decreto presidencial n.\u00ba 256\/11\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Lei Geral da Eletricidade de Angola<\/strong><small>ENE-213 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Conhe\u00e7a a Lei Geral da Eletricidade de Angola: organiza\u00e7\u00e3o do setor, atividades de produ\u00e7\u00e3o, transporte, distribui\u00e7\u00e3o e comercializa\u00e7\u00e3o, concess\u00f5es e licen\u00e7as, direitos e deveres dos operadores e consumidores, regula\u00e7\u00e3o e fiscaliza\u00e7\u00e3o \u2014 segundo o texto da lei.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A produ\u00e7\u00e3o, o transporte, a distribui\u00e7\u00e3o, a comercializa\u00e7\u00e3o e a utiliza\u00e7\u00e3o de energia el\u00e9trica em Angola regem-se pela Lei n.\u00ba 14-A\/96, Lei Geral de Eletricidade, alterada pela Lei n.\u00ba 27\/15, de 14 de dezembro, e pela Lei n.\u00ba 6\/25, de 23 de julho, que a republicou. Neste curso interm\u00e9dio percorre a lei artigo a artigo e aprende a aplic\u00e1-la: os princ\u00edpios e a organiza\u00e7\u00e3o do setor, os n\u00edveis de tens\u00e3o e as outras defini\u00e7\u00f5es do anexo, o Sistema El\u00e9trico P\u00fablico e o regime de cada atividade, a gest\u00e3o global do sistema e o acesso \u00e0s redes, as concess\u00f5es (at\u00e9 50 anos, rescis\u00e3o e resgate) e as licen\u00e7as (distribui\u00e7\u00e3o em sistemas isolados e comercializa\u00e7\u00e3o), os direitos e deveres dos consumidores e o contrato de fornecimento, as tarifas, a entidade reguladora e as consequ\u00eancias do incumprimento. Com casos em empresas fict\u00edcias, cen\u00e1rios de decis\u00e3o, verifica\u00e7\u00f5es em cada m\u00f3dulo, uma calculadora de prazos em Excel, checklists e tr\u00eas fichas e casos pr\u00e1ticos com solu\u00e7\u00f5es para descarregar. Legisla\u00e7\u00e3o em vigor \u00e0 data de 17 de outubro de 2026. Um curso informativo para profissionais de empresas do setor el\u00e9trico, produtores independentes, grandes consumidores, engenheiros e juristas.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Situar a Lei Geral de Eletricidade (Lei n.\u00ba 14-A\/96, republicada pela Lei n.\u00ba 6\/25) e aplicar os seus princ\u00edpios gerais, conceitos e regras transversais: objetivos do setor, servi\u00e7o p\u00fablico e regula\u00e7\u00e3o, eletrifica\u00e7\u00e3o rural, ausculta\u00e7\u00e3o p\u00fablica, seguran\u00e7a das instala\u00e7\u00f5es e responsabilidade.<\/li><li>Distinguir o Sistema El\u00e9trico P\u00fablico da produ\u00e7\u00e3o fora do sistema e identificar, para cada atividade \u2014 produ\u00e7\u00e3o, transporte, distribui\u00e7\u00e3o e comercializa\u00e7\u00e3o \u2014, o regime de exerc\u00edcio, a gest\u00e3o global do sistema, o acesso \u00e0s redes e as regras de venda, importa\u00e7\u00e3o e exporta\u00e7\u00e3o.<\/li><li>Aplicar o regime das concess\u00f5es e das licen\u00e7as \u2014 tipos, atribui\u00e7\u00e3o, concurso, prazos, direitos e deveres, suspens\u00e3o, revers\u00e3o de bens e formas de extin\u00e7\u00e3o, incluindo rescis\u00e3o e resgate \u2014 e calcular os prazos que a lei fixa.<\/li><li>Aplicar os direitos e deveres dos consumidores e o conte\u00fado obrigat\u00f3rio do contrato de fornecimento, as regras do sistema tarif\u00e1rio, da medi\u00e7\u00e3o e da fatura\u00e7\u00e3o, as compet\u00eancias da entidade reguladora e as consequ\u00eancias que a lei associa ao incumprimento.<\/li><\/ul>        <p><b>Who it is for:<\/b> Profissionais de empresas do setor el\u00e9trico, produtores independentes, grandes consumidores, engenheiros e juristas<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Constitui\u00e7\u00e3o da Rep\u00fablica de Angola<\/li><li>Lei de Bases do Investimento Privado<\/li><li>Lei n.\u00ba 14-A\/96<\/li><li>Lei n.\u00ba 20\/10<\/li><li>Lei n.\u00ba 2\/11<\/li><li>Lei n.\u00ba 27\/15<\/li><li>Lei n.\u00ba 6\/25<\/li><li>Decreto Presidencial n.\u00ba 256\/11<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ene-213-lei-geral-da-eletricidade-de-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"EMP\"><h2>Entrepreneurship &amp; SMEs<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"EMP\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"emp-101 criar o meu neg\u00f3cio: do zero ao registo ideia, forma jur\u00eddica, registo, licen\u00e7as e primeiros passos. international best practice for smes boas pr\u00e1ticas internacionais para pme\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Criar o Meu Neg\u00f3cio: do Zero ao Registo<\/strong><small>EMP-101 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Ideia, forma jur\u00eddica, registo, licen\u00e7as e primeiros passos.<\/span>\n          <span class=\"tcat-std\"><i>International best practice for SMEs<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Tem uma ideia de neg\u00f3cio ou j\u00e1 trabalha por conta pr\u00f3pria e quer formalizar a sua atividade? Neste curso pr\u00e1tico, percorre o caminho completo, do zero ao registo. Aprende a validar a ideia com clientes reais, a definir a proposta de valor e a desenhar o neg\u00f3cio no Business Model Canvas, a testar antes de investir e a fazer as contas da viabilidade. Compara o empres\u00e1rio em nome individual, a sociedade unipessoal e a sociedade por quotas, e aprende a escolher a forma jur\u00eddica adequada. Conhece os passos t\u00edpicos de constitui\u00e7\u00e3o: nome, pacto social, balc\u00e3o \u00fanico e registo comercial, n\u00famero de contribuinte, seguran\u00e7a social, licen\u00e7as e seguros, e o que muda de pa\u00eds para pa\u00eds. Por fim, organiza o arranque: conta banc\u00e1ria, fatura\u00e7\u00e3o, contabilidade, impostos, primeiro trabalhador e tesouraria. Com base em boas pr\u00e1ticas internacionais para PME e com casos de cozinhas, oficinas e estaleiros, lembra sempre que os detalhes dependem da lei aplic\u00e1vel no seu pa\u00eds.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Validar uma ideia de neg\u00f3cio a partir do problema, do cliente e da proposta de valor.<\/li><li>Descrever um modelo de neg\u00f3cio no Business Model Canvas e de fazer um teste simples de viabilidade.<\/li><li>Comparar o empres\u00e1rio em nome individual, a sociedade unipessoal e a sociedade por quotas e escolher a forma jur\u00eddica adequada.<\/li><li>Identificar os passos t\u00edpicos de constitui\u00e7\u00e3o, registo e licenciamento de uma empresa e onde os confirmar no seu pa\u00eds.<\/li><li>Organizar o arranque do neg\u00f3cio: conta banc\u00e1ria, fatura\u00e7\u00e3o, contabilidade, impostos, seguran\u00e7a social e tesouraria.<\/li><\/ul>        <p><b>Who it is for:<\/b> Empreendedores, donos de PME e trabalhadores por conta pr\u00f3pria<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International best practice for SMEs<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/emp-101-criar-o-meu-negocio-do-zero-ao-registo\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"EMP\" data-l=\"1\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"emp-107 investir e constituir empresa em angola conhe\u00e7a o percurso para investir e abrir empresa em angola: tipos de sociedade, constitui\u00e7\u00e3o e registo da sociedade, regime do investimento privado e o papel da aipex, registos, licen\u00e7as e primeiras obriga\u00e7\u00f5es fiscais e laborais. private investment law (law no. 10\/18, republished by law no. 10\/21) regulation (pd no. 271\/21) lei do investimento privado (lei n.\u00ba 10\/18, republicada pela lei n.\u00ba 10\/21) regulamento (dp n.\u00ba 271\/21) c\u00f3digo comercial c\u00f3digo dos benef\u00edcios fiscais lei n.\u00ba 1\/97 lei n.\u00ba 1\/04 lei n.\u00ba 19\/12 lei n.\u00ba 11\/15 lei n.\u00ba 14\/15 lei n.\u00ba 10\/18 lei n.\u00ba 10\/21 lei n.\u00ba 8\/22 decreto presidencial n.\u00ba 153\/16 decreto presidencial n.\u00ba 250\/18 decreto presidencial n.\u00ba 60\/20 decreto presidencial n.\u00ba 271\/21\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Investir e Constituir Empresa em Angola<\/strong><small>EMP-107 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Conhe\u00e7a o percurso para investir e abrir empresa em Angola: tipos de sociedade, constitui\u00e7\u00e3o e registo da sociedade, regime do investimento privado e o papel da AIPEX, registos, licen\u00e7as e primeiras obriga\u00e7\u00f5es fiscais e laborais.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><i>Private Investment Law (Law No. 10\/18, republished by Law No. 10\/21)<\/i><i>Regulation (PD No. 271\/21)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Vai abrir um neg\u00f3cio em Angola, entrar no capital de uma empresa angolana ou aconselhar um investidor? Neste curso essencial percorre, sempre com o artigo citado, a lei que se aplica a cada passo: os cinco tipos de sociedade da Lei das Sociedades Comerciais e o que muda na responsabilidade dos s\u00f3cios, no capital e na firma; a constitui\u00e7\u00e3o sem escritura p\u00fablica, a constitui\u00e7\u00e3o presencial imediata, conclu\u00edda no mesmo dia, e a constitui\u00e7\u00e3o online (Lei n.\u00ba 11\/15 e Decreto Presidencial n.\u00ba 153\/16); o regime do investimento privado (Lei n.\u00ba 10\/18, republicada pela Lei n.\u00ba 10\/21, e respetivo regulamento): modalidades, limites, regimes de declara\u00e7\u00e3o pr\u00e9via, especial e contratual, setores priorit\u00e1rios e zonas de desenvolvimento, o pedido de registo na AIPEX e o CRIP; as garantias, os benef\u00edcios fiscais do C\u00f3digo dos Benef\u00edcios Fiscais e as facilidades; e as primeiras obriga\u00e7\u00f5es, os relat\u00f3rios, os prazos e as multas. Com o caso de uma empresa fict\u00edcia de agroind\u00fastria, cen\u00e1rios de decis\u00e3o, atividades de arrastar e largar, verifica\u00e7\u00f5es em cada m\u00f3dulo e materiais para descarregar. Um curso informativo, para empreendedores, investidores nacionais e estrangeiros, consultores e gestores de novos neg\u00f3cios.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguir os tipos de sociedade comercial previstos na lei angolana e escolher o tipo adequado a um novo neg\u00f3cio, conhecendo a responsabilidade dos s\u00f3cios, o capital e a firma de cada um.<\/li><li>Seguir os passos legais para constituir e registar uma sociedade, incluindo a constitui\u00e7\u00e3o presencial imediata e a constitui\u00e7\u00e3o online, e cumprir as formalidades de publica\u00e7\u00e3o e escritura\u00e7\u00e3o.<\/li><li>Enquadrar um projeto na Lei do Investimento Privado, identificar a modalidade e o regime de investimento e preparar o pedido de registo na AIPEX at\u00e9 \u00e0 emiss\u00e3o do CRIP.<\/li><li>Reconhecer as garantias e os benef\u00edcios de um investimento registado, cumprir os deveres, os relat\u00f3rios e as comunica\u00e7\u00f5es \u00e0 AIPEX e evitar as transgress\u00f5es e multas previstas na lei.<\/li><\/ul>        <p><b>Who it is for:<\/b> Empreendedores, investidores nacionais e estrangeiros, consultores e gestores de novos neg\u00f3cios<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Private Investment Law (Law No. 10\/18, republished by Law No. 10\/21) \u00b7 Regulation (PD No. 271\/21)<\/p>        <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>C\u00f3digo Comercial<\/li><li>C\u00f3digo dos Benef\u00edcios Fiscais<\/li><li>Lei n.\u00ba 1\/97<\/li><li>Lei n.\u00ba 1\/04<\/li><li>Lei n.\u00ba 19\/12<\/li><li>Lei n.\u00ba 11\/15<\/li><li>Lei n.\u00ba 14\/15<\/li><li>Lei n.\u00ba 10\/18<\/li><li>Lei n.\u00ba 10\/21<\/li><li>Lei n.\u00ba 8\/22<\/li><li>Decreto Presidencial n.\u00ba 153\/16<\/li><li>Decreto Presidencial n.\u00ba 250\/18<\/li><li>Decreto Presidencial n.\u00ba 60\/20<\/li><li>Decreto Presidencial n.\u00ba 271\/21<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/emp-107-investir-e-constituir-empresa-em-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"AMB\"><h2>Environment, ESG &amp; Sustainability<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"AMB\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"amb-101 sensibiliza\u00e7\u00e3o ambiental e gest\u00e3o de res\u00edduos impactes ambientais, separa\u00e7\u00e3o de res\u00edduos e boas pr\u00e1ticas no trabalho. iso 14001 gri ifrs s1\/s2 (issb) ifc performance standards padr\u00f5es de desempenho ifc\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Sensibiliza\u00e7\u00e3o Ambiental e Gest\u00e3o de Res\u00edduos<\/strong><small>AMB-101 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Impactes ambientais, separa\u00e7\u00e3o de res\u00edduos e boas pr\u00e1ticas no trabalho.<\/span>\n          <span class=\"tcat-std\"><i>ISO 14001<\/i><i>GRI<\/i><i>IFRS S1\/S2 (ISSB)<\/i><i>IFC Performance Standards<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Cada tarefa do dia a dia mexe com o ambiente: o gerador que consome gas\u00f3leo, a embalagem que vai para o lixo, o \u00f3leo usado da oficina. Neste curso de sensibiliza\u00e7\u00e3o vai aprender a distinguir aspetos e impactes ambientais, a reconhec\u00ea-los no escrit\u00f3rio, no armaz\u00e9m, na oficina e no estaleiro, e a reportar qualquer ocorr\u00eancia ambiental. Vai conhecer a hierarquia de res\u00edduos, distinguir res\u00edduos n\u00e3o perigosos, perigosos e especiais e p\u00f4r tudo em pr\u00e1tica: separar na origem, manter o parque de res\u00edduos em ordem, usar conten\u00e7\u00e3o secund\u00e1ria e entregar os res\u00edduos apenas a operadores autorizados, com rastreabilidade. Alinhado com a ISO 14001, com as Diretrizes Gerais de Ambiente, Sa\u00fade e Seguran\u00e7a da IFC e com a Conven\u00e7\u00e3o de Basileia, inclui cen\u00e1rios em empresas africanas fict\u00edcias, atividades interativas e um guia de separa\u00e7\u00e3o para levar para o terreno.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguir aspetos e impactes ambientais e relacion\u00e1-los com as atividades do seu trabalho.<\/li><li>Identificar o que deve reportar como ocorr\u00eancia ambiental e como o fazer.<\/li><li>Aplicar a hierarquia de res\u00edduos, da preven\u00e7\u00e3o \u00e0 elimina\u00e7\u00e3o.<\/li><li>Distinguir res\u00edduos n\u00e3o perigosos, perigosos e especiais.<\/li><li>Separar, acondicionar, rotular e encaminhar corretamente os res\u00edduos, evitando as pr\u00e1ticas proibidas.<\/li><\/ul>        <p><b>Who it is for:<\/b> Todos os colaboradores: escrit\u00f3rio, armaz\u00e9m, oficina, estaleiro e equipas operacionais<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 14001 \u00b7 GRI \u00b7 IFRS S1\/S2 (ISSB) \u00b7 IFC Performance Standards<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/amb-101-sensibilizacao-ambiental-e-gestao-de-residuos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"AMB\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"amb-102 altera\u00e7\u00f5es clim\u00e1ticas e pegada de carbono: conceitos essenciais efeito de estufa, emiss\u00f5es diretas e indiretas e o que a empresa e cada pessoa podem fazer para as reduzir. ipcc sixth assessment report ghg protocol iso 14064-1 iso 14068-1 sexto relat\u00f3rio de avalia\u00e7\u00e3o do ipcc\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Altera\u00e7\u00f5es Clim\u00e1ticas e Pegada de Carbono: Conceitos Essenciais<\/strong><small>AMB-102 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Efeito de estufa, emiss\u00f5es diretas e indiretas e o que a empresa e cada pessoa podem fazer para as reduzir.<\/span>\n          <span class=\"tcat-std\"><i>IPCC Sixth Assessment Report<\/i><i>GHG Protocol<\/i><i>ISO 14064-1<\/i><i>ISO 14068-1<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Os clientes pedem n\u00fameros de emiss\u00f5es aos fornecedores, os bancos perguntam pelo plano clim\u00e1tico e as ondas de calor j\u00e1 entram no planeamento do trabalho. Neste curso vai perceber como funciona o efeito de estufa, quais s\u00e3o os principais gases e o que dizem os cientistas do IPCC e da Organiza\u00e7\u00e3o Meteorol\u00f3gica Mundial. Vai aprender o que \u00e9 a pegada de carbono, distinguir as emiss\u00f5es diretas e indiretas nos tr\u00eas \u00e2mbitos do GHG Protocol e fazer c\u00e1lculos simples com dados de atividade e fatores de emiss\u00e3o. Por fim, vai conhecer o que a empresa e cada pessoa podem fazer para reduzir emiss\u00f5es, na energia, na frota, nas fugas e nas compras, e como reconhecer metas cred\u00edveis e alega\u00e7\u00f5es enganosas. Alinhado com o Sexto Relat\u00f3rio de Avalia\u00e7\u00e3o do IPCC, com o GHG Protocol e com as normas ISO 14064-1 e ISO 14068-1. Inclui atividades interativas, cen\u00e1rios e tr\u00eas materiais de apoio.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar a diferen\u00e7a entre tempo e clima e como funciona o efeito de estufa.<\/li><li>Identificar os principais gases com efeito de estufa e explicar o conceito de CO2 equivalente.<\/li><li>Distinguir emiss\u00f5es diretas e indiretas segundo os \u00e2mbitos 1, 2 e 3 do GHG Protocol.<\/li><li>Estimar emiss\u00f5es simples a partir de dados de atividade e fatores de emiss\u00e3o.<\/li><li>Propor medidas de redu\u00e7\u00e3o de emiss\u00f5es na empresa e no seu posto de trabalho.<\/li><li>Distinguir compromissos clim\u00e1ticos cred\u00edveis de alega\u00e7\u00f5es enganosas.<\/li><\/ul>        <p><b>Who it is for:<\/b> Todos os colaboradores e chefias<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IPCC Sixth Assessment Report \u00b7 GHG Protocol \u00b7 ISO 14064-1 \u00b7 ISO 14068-1<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/amb-102-alteracoes-climaticas-e-pegada-de-carbono-conceitos-essenciais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"AMB\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"amb-103 esg e sustentabilidade: introdu\u00e7\u00e3o o que significa esg, porque os clientes, bancos e investidores o exigem e o contributo de cada fun\u00e7\u00e3o. un global compact un guiding principles on business and human rights oecd guidelines ilo fundamental principles and rights at work pacto global da onu princ\u00edpios orientadores da onu sobre empresas e direitos humanos diretrizes da ocde princ\u00edpios e direitos fundamentais no trabalho da oit\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>ESG e Sustentabilidade: Introdu\u00e7\u00e3o<\/strong><small>AMB-103 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">O que significa ESG, porque os clientes, bancos e investidores o exigem e o contributo de cada fun\u00e7\u00e3o.<\/span>\n          <span class=\"tcat-std\"><i>UN Global Compact<\/i><i>UN Guiding Principles on Business and Human Rights<\/i><i>OECD Guidelines<\/i><i>ILO Fundamental Principles and Rights at Work<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Question\u00e1rios de pr\u00e9-qualifica\u00e7\u00e3o, pedidos do banco, perguntas de investidores: as tr\u00eas letras ESG chegam hoje a empresas de todas as dimens\u00f5es. Neste curso vai perceber o que significam os crit\u00e9rios ambientais, sociais e de governa\u00e7\u00e3o, de onde vem a sigla e como se relaciona com o desenvolvimento sustent\u00e1vel e os 17 Objetivos de Desenvolvimento Sustent\u00e1vel. Vai conhecer as raz\u00f5es pelas quais clientes, bancos e investidores pedem informa\u00e7\u00e3o ESG e as principais refer\u00eancias internacionais, das normas GRI e ISSB aos Princ\u00edpios do Equador e aos Padr\u00f5es de Desempenho da IFC. Por fim, vai ver o contributo de cada fun\u00e7\u00e3o, da dire\u00e7\u00e3o \u00e0s opera\u00e7\u00f5es, aos recursos humanos, \u00e0s compras, \u00e0s finan\u00e7as e \u00e0 \u00e1rea comercial, e como responder a pedidos ESG com honestidade e provas, sem cair no ecobranqueamento. Alinhado com o Pacto Global da ONU, os Princ\u00edpios Orientadores da ONU sobre Empresas e Direitos Humanos, as Diretrizes da OCDE e os Princ\u00edpios e Direitos Fundamentais no Trabalho da OIT. Inclui atividades interativas, cen\u00e1rios e tr\u00eas materiais de apoio.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar o que significam os crit\u00e9rios ambientais, sociais e de governa\u00e7\u00e3o, com exemplos.<\/li><li>Relacionar o ESG com o desenvolvimento sustent\u00e1vel e os Objetivos de Desenvolvimento Sustent\u00e1vel.<\/li><li>Explicar porque clientes, bancos, investidores e outras partes interessadas pedem informa\u00e7\u00e3o ESG.<\/li><li>Reconhecer as principais refer\u00eancias internacionais de ESG e de relato de sustentabilidade.<\/li><li>Identificar o contributo da sua fun\u00e7\u00e3o para o desempenho ESG da empresa.<\/li><li>Responder a pedidos ESG com honestidade e provas, evitando o ecobranqueamento.<\/li><\/ul>        <p><b>Who it is for:<\/b> Colaboradores, chefias e equipas comerciais<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> UN Global Compact \u00b7 UN Guiding Principles on Business and Human Rights \u00b7 OECD Guidelines \u00b7 ILO Fundamental Principles and Rights at Work<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/amb-103-esg-e-sustentabilidade-introducao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"AMB\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"amb-104 preven\u00e7\u00e3o da polui\u00e7\u00e3o e de derrames no local de trabalho armazenagem e conten\u00e7\u00e3o de combust\u00edveis e qu\u00edmicos, kits de derrame e primeira resposta ambiental. ifc general environmental, health and safety guidelines iso 14001 un globally harmonized system (ghs) diretrizes gerais de ambiente, sa\u00fade e seguran\u00e7a da ifc sistema globalmente harmonizado (ghs) da onu\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Preven\u00e7\u00e3o da Polui\u00e7\u00e3o e de Derrames no Local de Trabalho<\/strong><small>AMB-104 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Armazenagem e conten\u00e7\u00e3o de combust\u00edveis e qu\u00edmicos, kits de derrame e primeira resposta ambiental.<\/span>\n          <span class=\"tcat-std\"><i>IFC General Environmental, Health and Safety Guidelines<\/i><i>ISO 14001<\/i><i>UN Globally Harmonized System (GHS)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Um bid\u00e3o mal fechado, um dep\u00f3sito cheio demais ou um gerador sem tabuleiro: \u00e9 assim que come\u00e7a a maior parte da polui\u00e7\u00e3o do solo e da \u00e1gua no trabalho. Neste curso de sensibiliza\u00e7\u00e3o vai perceber como acontecem as fugas, os derrames e as descargas e para onde v\u00e3o, aprender a armazenar combust\u00edveis e qu\u00edmicos com conten\u00e7\u00e3o secund\u00e1ria adequada, a inspecionar a zona de armazenagem e a abastecer e transferir l\u00edquidos sem derrames, e saber usar o kit de derrame para dar a primeira resposta ambiental, conhecendo os seus limites. Alinhado com as Diretrizes Gerais de Ambiente, Sa\u00fade e Seguran\u00e7a da IFC, com a ISO 14001 e com o Sistema Globalmente Harmonizado (GHS) da ONU, inclui cen\u00e1rios em armaz\u00e9ns, oficinas e estaleiros africanos fict\u00edcios e um cart\u00e3o de primeira resposta para afixar junto ao kit. Curso te\u00f3rico: n\u00e3o substitui a forma\u00e7\u00e3o pr\u00e1tica nem os procedimentos do seu local.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguir fugas, derrames e descargas e identificar as suas fontes mais frequentes no trabalho.<\/li><li>Explicar os caminhos e os impactes de um derrame no solo, na \u00e1gua e nas comunidades.<\/li><li>Aplicar as regras de armazenagem e de conten\u00e7\u00e3o secund\u00e1ria, incluindo o c\u00e1lculo da capacidade de uma bacia.<\/li><li>Abastecer, transferir e movimentar combust\u00edveis e qu\u00edmicos sem derrames.<\/li><li>Escolher e usar o kit de derrame, seguir os passos da primeira resposta ambiental e reconhecer quando deve chamar a equipa de emerg\u00eancia.<\/li><\/ul>        <p><b>Who it is for:<\/b> Operadores, motoristas, armaz\u00e9m, manuten\u00e7\u00e3o e equipas de estaleiro<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IFC General Environmental, Health and Safety Guidelines \u00b7 ISO 14001 \u00b7 UN Globally Harmonized System (GHS)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/amb-104-prevencao-da-poluicao-e-de-derrames-no-local-de-trabalho\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"AMB\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"amb-105 uso eficiente de \u00e1gua, energia e materiais no trabalho h\u00e1bitos simples para reduzir consumos de \u00e1gua, energia, papel e materiais no escrit\u00f3rio, na oficina e no estaleiro. iso 14001 iso 50001 iso 46001 ifc performance standard 3 padr\u00e3o de desempenho 3 da ifc\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Uso Eficiente de \u00c1gua, Energia e Materiais no Trabalho<\/strong><small>AMB-105 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">H\u00e1bitos simples para reduzir consumos de \u00e1gua, energia, papel e materiais no escrit\u00f3rio, na oficina e no estaleiro.<\/span>\n          <span class=\"tcat-std\"><i>ISO 14001<\/i><i>ISO 50001<\/i><i>ISO 46001<\/i><i>IFC Performance Standard 3<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Uma torneira que pinga, um gerador ligado sem ningu\u00e9m a precisar dele, um saco de cimento estragado pela chuva: os pequenos desperd\u00edcios somam-se e custam dinheiro, recursos e emiss\u00f5es. Neste curso pr\u00e1tico, vai perceber porque a \u00e1gua, a energia e os materiais contam, seguir a ordem de prioridades (evitar, reduzir, substituir e reutilizar, reciclar) e aprender a medir os consumos, por exemplo lendo um contador para detetar fugas. Aplique h\u00e1bitos simples no escrit\u00f3rio, na oficina e no estaleiro: \u00e1gua, ilumina\u00e7\u00e3o, climatiza\u00e7\u00e3o, ar comprimido, combust\u00edvel, papel, consum\u00edveis e materiais de obra, sempre com a seguran\u00e7a em primeiro lugar. Com base em boas pr\u00e1ticas alinhadas com a ISO 14001, a ISO 50001, a ISO 46001 e o Padr\u00e3o de Desempenho 3 da IFC, inclui casos de uma empresa fict\u00edcia, uma lista de ca\u00e7a ao desperd\u00edcio e um guia de bolso com o seu plano de tr\u00eas a\u00e7\u00f5es.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar porque o uso eficiente de \u00e1gua, energia e materiais importa para a empresa, para o ambiente e para as comunidades.<\/li><li>Aplicar a ordem de prioridades evitar, reduzir, substituir e reutilizar, reciclar.<\/li><li>Identificar as fontes de dados de consumo e detetar consumos anormais, por exemplo com a leitura de um contador.<\/li><li>Aplicar h\u00e1bitos simples para reduzir o consumo de \u00e1gua e de energia no escrit\u00f3rio, na oficina e no estaleiro, sem p\u00f4r a seguran\u00e7a em causa.<\/li><li>Reduzir o desperd\u00edcio de papel, consum\u00edveis e materiais de obra no planeamento, no corte, no armazenamento e no manuseamento.<\/li><li>Comunicar fugas e propor melhorias de forma clara, com o problema, a ideia, o benef\u00edcio e o que \u00e9 preciso.<\/li><\/ul>        <p><b>Who it is for:<\/b> Todos os colaboradores<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 14001 \u00b7 ISO 50001 \u00b7 ISO 46001 \u00b7 IFC Performance Standard 3<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/amb-105-uso-eficiente-de-agua-energia-e-materiais-no-trabalho\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"AMB\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"amb-106 biodiversidade e comunidades: sensibiliza\u00e7\u00e3o para equipas de campo \u00e1reas sens\u00edveis, fauna e flora, patrim\u00f3nio cultural e conduta respeitosa com as comunidades locais. convention on biological diversity ramsar convention cites ifc performance standards conven\u00e7\u00e3o sobre a diversidade biol\u00f3gica conven\u00e7\u00e3o de ramsar padr\u00f5es de desempenho da ifc\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Biodiversidade e Comunidades: Sensibiliza\u00e7\u00e3o para Equipas de Campo<\/strong><small>AMB-106 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">\u00c1reas sens\u00edveis, fauna e flora, patrim\u00f3nio cultural e conduta respeitosa com as comunidades locais.<\/span>\n          <span class=\"tcat-std\"><i>Convention on Biological Diversity<\/i><i>Ramsar Convention<\/i><i>CITES<\/i><i>IFC Performance Standards<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Quando uma equipa trabalha numa zona remota, entra num territ\u00f3rio que j\u00e1 tem dono: rios, zonas h\u00famidas, florestas, animais e comunidades que ali vivem h\u00e1 gera\u00e7\u00f5es. Neste curso de sensibiliza\u00e7\u00e3o, vai perceber o que \u00e9 a biodiversidade e porque importa \u00e0s pessoas e ao projeto, reconhecer as \u00e1reas sens\u00edveis, ler um mapa de sensibilidade e respeitar as zonas interditas e os limites de trabalho. Aprenda as regras de conduta no campo: vegeta\u00e7\u00e3o e terra vegetal, ca\u00e7a, pesca e com\u00e9rcio de fauna, condu\u00e7\u00e3o, encontros com animais perigosos, esp\u00e9cies invasoras, fogo, lixo e \u00e1gua. Proteja o patrim\u00f3nio cultural, aplique o procedimento de achados fortuitos, comporte-se com respeito junto das comunidades, sem promessas, e encaminhe as reclama\u00e7\u00f5es. Alinhado com a Conven\u00e7\u00e3o sobre a Diversidade Biol\u00f3gica, a Conven\u00e7\u00e3o de Ramsar, a CITES, a Lista Vermelha da UICN, os Padr\u00f5es de Desempenho da IFC e os Princ\u00edpios Orientadores da ONU, com casos de uma empresa fict\u00edcia, um cart\u00e3o de bolso e fichas de campo. Curso te\u00f3rico: n\u00e3o substitui a integra\u00e7\u00e3o no local nem os procedimentos do projeto.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar o que \u00e9 a biodiversidade e os servi\u00e7os que os ecossistemas prestam \u00e0s pessoas e aos projetos.<\/li><li>Reconhecer as \u00e1reas sens\u00edveis e respeitar as zonas interditas e os limites de trabalho indicados no mapa e no terreno.<\/li><li>Aplicar as regras de conduta no campo que protegem a fauna, a flora, o solo e a \u00e1gua, incluindo os encontros com fauna perigosa.<\/li><li>Reconhecer o patrim\u00f3nio cultural e aplicar o procedimento de achados fortuitos.<\/li><li>Se comportar com respeito junto das comunidades locais, sem fazer promessas, protegendo a sua sa\u00fade e seguran\u00e7a.<\/li><li>Receber, registar e encaminhar uma reclama\u00e7\u00e3o da comunidade e um avistamento de fauna.<\/li><\/ul>        <p><b>Who it is for:<\/b> Equipas de campo, estaleiros, prospe\u00e7\u00e3o e opera\u00e7\u00f5es em zonas remotas<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Convention on Biological Diversity \u00b7 Ramsar Convention \u00b7 CITES \u00b7 IFC Performance Standards<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/amb-106-biodiversidade-e-comunidades-sensibilizacao-para-equipas-de-campo\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"AMB\" data-l=\"1\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"amb-210 florestas e fauna selvagem: a lei angolana conhe\u00e7a a lei de bases de florestas e fauna selvagem de angola: princ\u00edpios, dom\u00ednio florestal, licen\u00e7as de explora\u00e7\u00e3o florestal e de ca\u00e7a, esp\u00e9cies protegidas, deveres dos operadores e infra\u00e7\u00f5es \u2014 segundo o texto da lei. c\u00f3digo civil c\u00f3digo penal lei n.\u00ba 6\/17 (lei de bases de florestas e fauna selvagem)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Florestas e Fauna Selvagem: a Lei Angolana<\/strong><small>AMB-210 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Conhe\u00e7a a Lei de Bases de Florestas e Fauna Selvagem de Angola: princ\u00edpios, dom\u00ednio florestal, licen\u00e7as de explora\u00e7\u00e3o florestal e de ca\u00e7a, esp\u00e9cies protegidas, deveres dos operadores e infra\u00e7\u00f5es \u2014 segundo o texto da lei.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Cortar madeira para vender, abrir terreno para uma planta\u00e7\u00e3o, uma mina ou uma estrada, apanhar lenha, produzir carv\u00e3o, ca\u00e7ar ou transportar toros: tudo isto tem regras na Lei de Bases de Florestas e Fauna Selvagem (Lei n.\u00ba 6\/17, de 24 de janeiro). Neste curso percorre a lei com o artigo sempre citado: objeto, princ\u00edpios e patrim\u00f3nio florestal e faun\u00edstico; direitos de uso de subsist\u00eancia, comunit\u00e1rio, para fins especiais e de explora\u00e7\u00e3o; contrato de concess\u00e3o e licen\u00e7as comunit\u00e1ria, anual, de lenha, de carv\u00e3o vegetal e de produtos n\u00e3o lenhosos; deveres do titular, derrubas e desmatamento; certificado de origem, guia de tr\u00e2nsito e produto em est\u00e2ncia; florestas de prote\u00e7\u00e3o, esp\u00e9cies protegidas, repouso vegetativo, defeso e queimadas; tipos de ca\u00e7a, licen\u00e7a de ca\u00e7a e locais e m\u00e9todos proibidos; fiscaliza\u00e7\u00e3o, observadores comunit\u00e1rios, infra\u00e7\u00f5es, infra\u00e7\u00f5es graves, medidas acess\u00f3rias, crimes, prazos do processo e responsabilidade civil. Com casos fict\u00edcios numa empresa florestal, numa empresa agr\u00edcola, numa coutada e numa comunidade rural, atividades de arrastar e largar, um cen\u00e1rio de decis\u00e3o e quatro ficheiros para descarregar. Um curso informativo, baseado no texto da lei em vigor a 16 de outubro de 2026, para t\u00e9cnicos de ambiente, empresas florestais, agr\u00edcolas, mineiras e de constru\u00e7\u00e3o, comunidades e fiscais.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar o objeto, os princ\u00edpios e o patrim\u00f3nio florestal e faun\u00edstico da Lei n.\u00ba 6\/17, os direitos de uso e os direitos e deveres dos cidad\u00e3os, das comunidades rurais e das empresas.<\/li><li>Distinguir os t\u00edtulos de explora\u00e7\u00e3o florestal e de cumprir os deveres do titular e os documentos que acompanham os produtos florestais.<\/li><li>Aplicar as regras de prote\u00e7\u00e3o das florestas e das esp\u00e9cies e as regras da ca\u00e7a, incluindo licen\u00e7as, locais, per\u00edodos e m\u00e9todos proibidos.<\/li><li>Colaborar com a fiscaliza\u00e7\u00e3o e de identificar as infra\u00e7\u00f5es, as san\u00e7\u00f5es, os crimes, os prazos do processo e a responsabilidade civil previstos na lei.<\/li><\/ul>        <p><b>Who it is for:<\/b> T\u00e9cnicos de ambiente, empresas florestais, agr\u00edcolas, mineiras e de constru\u00e7\u00e3o, comunidades e fiscais<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>C\u00f3digo Civil<\/li><li>C\u00f3digo Penal<\/li><li>Lei n.\u00ba 6\/17 (Lei de Bases de Florestas e Fauna Selvagem)<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/amb-210-florestas-e-fauna-selvagem-a-lei-angolana\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"AMB\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"amb-209 legisla\u00e7\u00e3o e licenciamento ambiental em angola saiba como funciona o licenciamento ambiental em angola: lei de bases do ambiente, avalia\u00e7\u00e3o de impacte ambiental, categorias de projetos, licen\u00e7as ambientais, auditorias, consulta p\u00fablica e fiscaliza\u00e7\u00e3o \u2014 segundo o texto da lei. lei n.\u00ba 5\/98 (lei de bases do ambiente) decreto presidencial n.\u00ba 117\/20 decreto n.\u00ba 39\/00 decreto n.\u00ba 51\/04 decreto n.\u00ba 59\/07\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Legisla\u00e7\u00e3o e Licenciamento Ambiental em Angola<\/strong><small>AMB-209 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Saiba como funciona o licenciamento ambiental em Angola: Lei de Bases do Ambiente, avalia\u00e7\u00e3o de impacte ambiental, categorias de projetos, licen\u00e7as ambientais, auditorias, consulta p\u00fablica e fiscaliza\u00e7\u00e3o \u2014 segundo o texto da lei.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Uma f\u00e1brica nova, uma ponte, uma pedreira, um posto de combust\u00edvel ou a amplia\u00e7\u00e3o de uma linha de produ\u00e7\u00e3o: antes de avan\u00e7ar, quase todos estes projetos passam por uma avalia\u00e7\u00e3o de impacte ambiental e precisam de licen\u00e7a ambiental. Neste curso percorre a Lei de Bases do Ambiente (Lei n.\u00ba 5\/98, de 19 de junho) e o Regulamento Geral de Avalia\u00e7\u00e3o de Impacte Ambiental e do Procedimento de Licenciamento Ambiental, aprovado pelo Decreto Presidencial n.\u00ba 117\/20, de 22 de abril, sempre com o artigo citado: princ\u00edpios, direitos e deveres; projetos sujeitos, isen\u00e7\u00f5es e pr\u00e9-avalia\u00e7\u00e3o; categorias A a E e os anexos; estudo de pr\u00e9-viabilidade, termos de refer\u00eancia, estudo de impacte ambiental e estudo ambiental simplificado; consulta p\u00fablica; parecer e decis\u00e3o; declara\u00e7\u00e3o de conformidade e licen\u00e7as de instala\u00e7\u00e3o, de opera\u00e7\u00e3o e de desativa\u00e7\u00e3o; caducidade, validade, renova\u00e7\u00e3o, suspens\u00e3o e extin\u00e7\u00e3o; auditorias, fiscaliza\u00e7\u00e3o, multas, san\u00e7\u00f5es acess\u00f3rias e responsabilidades. Com casos pr\u00e1ticos numa ind\u00fastria, numa construtora e numa consultora fict\u00edcias, cen\u00e1rios de decis\u00e3o, atividades de arrastar e largar, exerc\u00edcios pr\u00e1ticos de prazos e multas e oito ficheiros para descarregar, incluindo quatro cadernos de casos com respostas modelo. Um curso informativo, baseado no texto da lei em vigor a 16 de outubro de 2026, para gestores de ambiente e de projetos dos setores do petr\u00f3leo, da minera\u00e7\u00e3o, da constru\u00e7\u00e3o e da ind\u00fastria e para consultores ambientais.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar os conceitos, os princ\u00edpios, os direitos e os deveres da Lei de Bases do Ambiente e o regulamento em vigor da avalia\u00e7\u00e3o de impacte ambiental e do licenciamento.<\/li><li>Determinar se uma atividade est\u00e1 sujeita a avalia\u00e7\u00e3o de impacte ambiental, a sua categoria, o estudo exigido e as regras da consulta p\u00fablica.<\/li><li>Acompanhar a decis\u00e3o e gerir as licen\u00e7as ambientais, com os prazos de emiss\u00e3o, caducidade, validade e renova\u00e7\u00e3o.<\/li><li>Preparar a empresa para auditorias e fiscaliza\u00e7\u00e3o e de identificar as infra\u00e7\u00f5es, as multas, as san\u00e7\u00f5es acess\u00f3rias e as responsabilidades previstas.<\/li><\/ul>        <p><b>Who it is for:<\/b> Gestores de ambiente e de projetos, petr\u00f3leo, minera\u00e7\u00e3o, constru\u00e7\u00e3o e ind\u00fastria, consultores ambientais<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei n.\u00ba 5\/98 (Lei de Bases do Ambiente)<\/li><li>Decreto Presidencial n.\u00ba 117\/20<\/li><li>Decreto n.\u00ba 39\/00<\/li><li>Decreto n.\u00ba 51\/04<\/li><li>Decreto n.\u00ba 59\/07<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/amb-209-legislacao-e-licenciamento-ambiental-em-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"AMB\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"amb-211 relato de sustentabilidade esg: normas gri e ifrs s1\/s2 prepare um relato de sustentabilidade cred\u00edvel: materialidade e partes interessadas, normas gri, normas ifrs s1 e s2 do issb, m\u00e9tricas e qualidade dos dados, estrutura do relat\u00f3rio, verifica\u00e7\u00e3o externa e como evitar o greenwashing. gri standards (gri 1, 2 and 3, 2021) ifrs s1 and ifrs s2 (issb) normas gri (gri 1, 2 e 3, 2021) ifrs s1 e ifrs s2 (issb)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Relato de Sustentabilidade ESG: Normas GRI e IFRS S1\/S2<\/strong><small>AMB-211 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Prepare um relato de sustentabilidade cred\u00edvel: materialidade e partes interessadas, Normas GRI, normas IFRS S1 e S2 do ISSB, m\u00e9tricas e qualidade dos dados, estrutura do relat\u00f3rio, verifica\u00e7\u00e3o externa e como evitar o greenwashing.<\/span>\n          <span class=\"tcat-std\"><i>GRI Standards (GRI 1, 2 and 3, 2021)<\/i><i>IFRS S1 and IFRS S2 (ISSB)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Clientes, bancos e investidores pedem cada vez mais informa\u00e7\u00e3o de sustentabilidade, e um relat\u00f3rio bonito j\u00e1 n\u00e3o chega: tem de ser cred\u00edvel, compar\u00e1vel e verific\u00e1vel. Neste curso pr\u00e1tico, destinado a t\u00e9cnicos e respons\u00e1veis de sustentabilidade, ESG e ambiente, controlo de gest\u00e3o, comunica\u00e7\u00e3o corporativa e compliance, vai acompanhar a Atl\u00e2ntida Combust\u00edveis e Log\u00edstica, uma empresa fict\u00edcia com um terminal de combust\u00edveis, uma frota e uma base de apoio offshore, na prepara\u00e7\u00e3o do seu primeiro relat\u00f3rio de sustentabilidade. Conduza uma avalia\u00e7\u00e3o de materialidade de impacto e financeira, com as partes interessadas, segundo a GRI 3. Prepare um relato de acordo com as Normas GRI: os nove requisitos e os oito princ\u00edpios da GRI 1, as divulga\u00e7\u00f5es gerais da GRI 2, a abordagem de gest\u00e3o dos temas materiais, as Normas Setoriais (como a GRI 11 Petr\u00f3leo e G\u00e1s) e as normas tem\u00e1ticas mais recentes, o \u00edndice de conte\u00fado e a declara\u00e7\u00e3o de uso. Aplique os requisitos gerais da IFRS S1 e as divulga\u00e7\u00f5es clim\u00e1ticas da IFRS S2 do ISSB: governa\u00e7\u00e3o, estrat\u00e9gia, gest\u00e3o de risco, m\u00e9tricas e metas, emiss\u00f5es dos \u00e2mbitos 1, 2 e 3, al\u00edvios do primeiro ano e emendas recentes. Defina protocolos de indicador e controle a qualidade dos dados com reconcilia\u00e7\u00f5es, an\u00e1lise de varia\u00e7\u00f5es e reexpress\u00f5es. Por fim, estruture o relat\u00f3rio, prepare a verifica\u00e7\u00e3o externa (ISAE 3000, ISSA 5000) e reveja as afirma\u00e7\u00f5es para evitar o greenwashing. Inclui uma matriz de materialidade, um modelo de \u00edndice de conte\u00fado GRI, uma lista de verifica\u00e7\u00e3o da IFRS S2, uma ficha de indicadores e qualidade dos dados, uma lista de revis\u00e3o de greenwashing e um caderno de casos com respostas modelo para descarregar.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar os utilizadores do relato de sustentabilidade e distinguir as Normas GRI, as normas do ISSB e os regimes regionais.<\/li><li>Conduzir uma avalia\u00e7\u00e3o de materialidade de impacto e financeira, com o envolvimento das partes interessadas, segundo a GRI 3.<\/li><li>Preparar um relato de acordo com as Normas GRI, com \u00edndice de conte\u00fado, declara\u00e7\u00e3o de uso e raz\u00f5es de omiss\u00e3o corretas.<\/li><li>Aplicar os requisitos gerais da IFRS S1 e as divulga\u00e7\u00f5es clim\u00e1ticas da IFRS S2, incluindo os al\u00edvios do primeiro ano.<\/li><li>Definir protocolos de indicador e aplicar controlos de qualidade aos dados do relat\u00f3rio, incluindo reconcilia\u00e7\u00f5es e reexpress\u00f5es.<\/li><li>Estruturar um relat\u00f3rio equilibrado, prepar\u00e1-lo para a verifica\u00e7\u00e3o externa e eliminar afirma\u00e7\u00f5es enganosas.<\/li><\/ul>        <p><b>Who it is for:<\/b> T\u00e9cnicos e respons\u00e1veis de sustentabilidade, ESG e ambiente, controlo de gest\u00e3o, comunica\u00e7\u00e3o corporativa e compliance<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> GRI Standards (GRI 1, 2 and 3, 2021) \u00b7 IFRS S1 and IFRS S2 (ISSB)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/amb-211-relato-de-sustentabilidade-esg-normas-gri-e-ifrs-s1-s2\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"FIN\"><h2>Finance &amp; Accounting<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"FIN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"fin-102 finan\u00e7as para n\u00e3o financeiros ler balan\u00e7os e demonstra\u00e7\u00f5es de resultados, margens, rentabilidade e liquidez. ifrs \/ ias (iasb)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Finan\u00e7as para N\u00e3o Financeiros<\/strong><small>FIN-102 \u00b7 Foundation \u00b7 3 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Ler balan\u00e7os e demonstra\u00e7\u00f5es de resultados, margens, rentabilidade e liquidez.<\/span>\n          <span class=\"tcat-std\"><i>IFRS \/ IAS (IASB)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Toma decis\u00f5es que mexem com o dinheiro da empresa, mas tem dificuldade em ler os n\u00fameros das finan\u00e7as? Este curso explica, sem jarg\u00e3o e com o caso de uma pequena empresa industrial fict\u00edcia, a linguagem das finan\u00e7as: receita, custo, lucro, cash-flow, ativo, passivo e capital pr\u00f3prio. Aprenda a ler um balan\u00e7o e uma demonstra\u00e7\u00e3o de resultados, a interpretar a margem bruta, o EBITDA e o resultado l\u00edquido, e a perceber porque \u00e9 que lucro n\u00e3o \u00e9 dinheiro em caixa, com os prazos de recebimento e de pagamento, o invent\u00e1rio e o fundo de maneio. Termine com r\u00e1cios simples de liquidez, rentabilidade e endividamento, numa calculadora em Excel que pode descarregar. Alinhado com os conceitos das normas internacionais de relato financeiro (IFRS).<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar os termos financeiros essenciais: receita, custo, lucro, cash-flow, ativo, passivo e capital pr\u00f3prio.<\/li><li>Interpretar um balan\u00e7o simples e aplicar a equa\u00e7\u00e3o ativo = passivo + capital pr\u00f3prio.<\/li><li>Interpretar a demonstra\u00e7\u00e3o de resultados e calcular as margens bruta, EBITDA, operacional e l\u00edquida.<\/li><li>Explicar porque \u00e9 que lucro e caixa diferem, usando os prazos de recebimento e pagamento, o invent\u00e1rio e o fundo de maneio.<\/li><li>Calcular e interpretar r\u00e1cios simples de liquidez, rentabilidade e endividamento para apoiar decis\u00f5es.<\/li><\/ul>        <p><b>Who it is for:<\/b> Contabilistas, t\u00e9cnicos financeiros, gestores e empres\u00e1rios<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IFRS \/ IAS (IASB)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/fin-102-financas-para-nao-financeiros\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"FIN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"fin-103 literacia financeira pessoal or\u00e7amento familiar, poupan\u00e7a, cr\u00e9dito respons\u00e1vel e prote\u00e7\u00e3o contra a infla\u00e7\u00e3o. ifrs \/ ias (iasb)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Literacia Financeira Pessoal<\/strong><small>FIN-103 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Or\u00e7amento familiar, poupan\u00e7a, cr\u00e9dito respons\u00e1vel e prote\u00e7\u00e3o contra a infla\u00e7\u00e3o.<\/span>\n          <span class=\"tcat-std\"><i>IFRS \/ IAS (IASB)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>O sal\u00e1rio entra e, antes do fim do m\u00eas, j\u00e1 desapareceu? Neste curso pr\u00e1tico aprende a organizar o seu dinheiro e o da sua fam\u00edlia com ferramentas simples: um or\u00e7amento com receitas, despesas fixas e vari\u00e1veis e o m\u00e9todo 50\/30\/20; um plano de poupan\u00e7a com fundo de emerg\u00eancia, tendo em conta a infla\u00e7\u00e3o e o c\u00e2mbio; as no\u00e7\u00f5es essenciais de dep\u00f3sitos a prazo, obriga\u00e7\u00f5es do Tesouro e fundos de investimento; e as regras do cr\u00e9dito respons\u00e1vel, com a taxa de juro, a TAEG e a taxa de esfor\u00e7o. Aprende tamb\u00e9m a reconhecer esquemas em pir\u00e2mide e outras fraudes financeiras. Alinhado com o quadro de compet\u00eancias de literacia financeira da OCDE\/INFE e com os princ\u00edpios do G20\/OCDE de prote\u00e7\u00e3o do consumidor financeiro, inclui casos de uma trabalhadora de uma empresa de log\u00edstica fict\u00edcia, uma folha de c\u00e1lculo de or\u00e7amento, um plano de poupan\u00e7a e uma checklist para descarregar. Curso educativo: n\u00e3o substitui aconselhamento financeiro personalizado.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Elaborar um or\u00e7amento pessoal ou familiar, distinguindo receitas, despesas fixas, vari\u00e1veis e anuais, e aplicando o m\u00e9todo 50\/30\/20.<\/li><li>Criar um plano de poupan\u00e7a com um fundo de emerg\u00eancia adequado, tendo em conta o efeito da infla\u00e7\u00e3o e do c\u00e2mbio.<\/li><li>Distinguir dep\u00f3sitos a prazo, obriga\u00e7\u00f5es do Tesouro e fundos de investimento quanto ao risco, ao rendimento e \u00e0 liquidez.<\/li><li>Comparar propostas de cr\u00e9dito pela TAEG e pelo montante total a pagar, e de calcular a taxa de esfor\u00e7o para evitar o sobreendividamento.<\/li><li>Reconhecer os sinais de esquemas em pir\u00e2mide e de outras fraudes financeiras e de saber como reagir.<\/li><\/ul>        <p><b>Who it is for:<\/b> Contabilistas, t\u00e9cnicos financeiros, gestores e empres\u00e1rios<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IFRS \/ IAS (IASB)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/fin-103-literacia-financeira-pessoal\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"FIN\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"fin-110 finance for non-finance staff 1: understanding the numbers twelve short units: accountancy basics, financial terms, the three main statements, profit and loss, balance sheet, cash flow, cash vs profit, capex vs opex, depreciation, working capital, ratios and financial records. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Finance for Non-Finance Staff 1: Understanding the Numbers<\/strong><small>FIN-110 \u00b7 Foundation \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Twelve short units: accountancy basics, financial terms, the three main statements, profit and loss, balance sheet, cash flow, cash vs profit, capex vs opex, depreciation, working capital, ratios and financial records.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The first of two Finance for Non-Finance courses. Short units explain accountancy and finance in plain language: commonly used financial terms, the three main accounting statements, the profit and loss statement, the balance sheet and the cash flow statement, why cash does not equal profit, capital vs revenue expenditure, depreciation, working capital, ratio analysis and keeping financial records. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all twelve units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/fin-110-financas-para-nao-financeiros-1-compreender-os-numeros-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"FIN\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"fin-120 finance for non-finance staff 2: budgets, costs and forecasting eleven units: cost behaviour, how daily decisions affect profit and cash, building and managing budgets, controlling costs, variance analysis, cash flow, forecasting, finance and funding, and data analysis. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Finance for Non-Finance Staff 2: Budgets, Costs and Forecasting<\/strong><small>FIN-120 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Eleven units: cost behaviour, how daily decisions affect profit and cash, building and managing budgets, controlling costs, variance analysis, cash flow, forecasting, finance and funding, and data analysis.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The second of two Finance for Non-Finance courses, on managing money day to day: cost behaviour, how everyday decisions affect profit and cash flow, putting together and managing a budget, reviewing and controlling costs, variance analysis and reforecasting, cash flow, financial forecasting with a longer unit on forecasting and budgeting strategies, finance and funding, and using data analysis for financial decisions. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eleven units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/fin-120-financas-para-nao-financeiros-2-orcamentos-custos-e-previsoes-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"FIN\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"fin-201 contabilidade geral (fundamentos ifrs) registos contabil\u00edsticos, lan\u00e7amentos, balancetes e principais opera\u00e7\u00f5es correntes segundo as ifrs. ifrs \/ ias (iasb)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Contabilidade Geral (Fundamentos IFRS)<\/strong><small>FIN-201 \u00b7 Intermediate \u00b7 6 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Registos contabil\u00edsticos, lan\u00e7amentos, balancetes e principais opera\u00e7\u00f5es correntes segundo as IFRS.<\/span>\n          <span class=\"tcat-std\"><i>IFRS \/ IAS (IASB)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Todas as faturas, sal\u00e1rios e equipamentos de uma empresa acabam por se transformar em n\u00fameros nas demonstra\u00e7\u00f5es financeiras. Neste curso, destinado a contabilistas, t\u00e9cnicos financeiros, gestores e empres\u00e1rios, vai acompanhar o primeiro ano de atividade de uma empresa fict\u00edcia de servi\u00e7os industriais e registar as suas opera\u00e7\u00f5es correntes segundo as IFRS. Conhe\u00e7a a Estrutura Conceptual do IASB, as caracter\u00edsticas qualitativas da informa\u00e7\u00e3o financeira, os cinco elementos das demonstra\u00e7\u00f5es financeiras e a organiza\u00e7\u00e3o de um plano de contas. Domine as partidas dobradas, o di\u00e1rio e o raz\u00e3o, os acr\u00e9scimos e os diferimentos. Contabilize compras, vendas, notas de cr\u00e9dito e o IVA liquidado e dedut\u00edvel; registe ativos fixos tang\u00edveis, deprecia\u00e7\u00f5es e abates segundo a IAS 16; e trate sal\u00e1rios, reten\u00e7\u00f5es e encargos sociais segundo a IAS 19. Por fim, prepare e verifique um balancete, encontre erros e fa\u00e7a reconcilia\u00e7\u00f5es num caso pr\u00e1tico. Inclui um plano de contas ilustrativo em PDF e onze exerc\u00edcios em Excel com verifica\u00e7\u00e3o autom\u00e1tica e resolu\u00e7\u00e3o. Taxas de IVA e de contribui\u00e7\u00f5es ilustrativas: aplique sempre a lei do seu pa\u00eds.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Descrever a Estrutura Conceptual das IFRS, as caracter\u00edsticas qualitativas e os elementos das demonstra\u00e7\u00f5es financeiras, e a organiza\u00e7\u00e3o de um plano de contas.<\/li><li>Registar opera\u00e7\u00f5es correntes pelo m\u00e9todo das partidas dobradas, no di\u00e1rio e no raz\u00e3o, com base em documentos de suporte, incluindo acr\u00e9scimos e diferimentos.<\/li><li>Contabilizar compras, vendas, descontos, devolu\u00e7\u00f5es e notas de cr\u00e9dito, com o respetivo IVA liquidado e dedut\u00edvel, e apurar o IVA do per\u00edodo.<\/li><li>Registar ativos fixos tang\u00edveis pelo custo, calcular deprecia\u00e7\u00f5es pelos m\u00e9todos da linha reta, do saldo decrescente e das unidades de produ\u00e7\u00e3o, e tratar vendas e abates, segundo a IAS 16.<\/li><li>Contabilizar sal\u00e1rios, reten\u00e7\u00f5es, contribui\u00e7\u00f5es sociais, adiantamentos e acr\u00e9scimos de benef\u00edcios de curto prazo, segundo a IAS 19.<\/li><li>Preparar e verificar um balancete, encontrar e corrigir erros e fazer reconcilia\u00e7\u00f5es banc\u00e1rias e de contas correntes.<\/li><\/ul>        <p><b>Who it is for:<\/b> Contabilistas, t\u00e9cnicos financeiros, gestores e empres\u00e1rios<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IFRS \/ IAS (IASB)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/fin-201-contabilidade-geral-fundamentos-ifrs\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"FIN\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"fin-212 c\u00e2mbios, pagamentos ao exterior e repatriamento de capitais em angola aplique as regras cambiais angolanas: opera\u00e7\u00f5es correntes e de capitais, pagamentos de importa\u00e7\u00f5es e servi\u00e7os ao exterior, repatriamento de dividendos e lucros, documenta\u00e7\u00e3o exigida pelos bancos e o regime do bna. c\u00f3digo penal c\u00f3digo geral tribut\u00e1rio lei de bases das institui\u00e7\u00f5es financeiras lei n.\u00ba 9\/88 lei n.\u00ba 5\/97 lei n.\u00ba 16\/10 lei n.\u00ba 34\/11 lei n.\u00ba 2\/12 lei n.\u00ba 9\/18 lei n.\u00ba 10\/18 lei n.\u00ba 24\/21 decreto n.\u00ba 13\/98 decreto n.\u00ba 21\/01 aviso n.\u00ba 10\/2016\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>C\u00e2mbios, Pagamentos ao Exterior e Repatriamento de Capitais em Angola<\/strong><small>FIN-212 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Aplique as regras cambiais angolanas: opera\u00e7\u00f5es correntes e de capitais, pagamentos de importa\u00e7\u00f5es e servi\u00e7os ao exterior, repatriamento de dividendos e lucros, documenta\u00e7\u00e3o exigida pelos bancos e o regime do BNA.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Pagar uma importa\u00e7\u00e3o, a fatura de um consultor estrangeiro ou os dividendos de um acionista no exterior: todas estas opera\u00e7\u00f5es passam pelas regras cambiais angolanas. Neste curso de n\u00edvel interm\u00e9dio percorre, artigo a artigo, a Lei Cambial (Lei n.\u00ba 5\/97) e a Lei do Repatriamento de Recursos Financeiros (Lei n.\u00ba 9\/18), com os poderes cambiais do BNA previstos na sua lei org\u00e2nica (Lei n.\u00ba 24\/21): autoridade cambial, residentes e n\u00e3o residentes cambiais, opera\u00e7\u00f5es cambiais e moeda estrangeira, intermedia\u00e7\u00e3o obrigat\u00f3ria por institui\u00e7\u00f5es autorizadas, com\u00e9rcio de c\u00e2mbios, compensa\u00e7\u00e3o, contas em moeda estrangeira e nacional, ouro, notas e t\u00edtulos, medidas de conjuntura, o que a lei diz sobre os pagamentos de importa\u00e7\u00f5es, servi\u00e7os e dividendos e o que fica para a regulamenta\u00e7\u00e3o do BNA, transgress\u00f5es, multas, reincid\u00eancia, responsabilidade dos administradores, san\u00e7\u00f5es acess\u00f3rias e prescri\u00e7\u00e3o, e o regime de repatriamento volunt\u00e1rio e coercivo, os seus efeitos e o dever de arquivo de 10 anos. Com exemplos de empresas fict\u00edcias, cen\u00e1rios de decis\u00e3o, exerc\u00edcios pr\u00e1ticos em Word e Excel, verifica\u00e7\u00f5es em cada m\u00f3dulo e modelos para descarregar. Legisla\u00e7\u00e3o em vigor a 16 de outubro de 2026; curso informativo, que n\u00e3o substitui aconselhamento jur\u00eddico.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar o objeto da Lei Cambial e o papel do BNA como autoridade cambial.<\/li><li>Distinguir residentes e n\u00e3o residentes cambiais e identificar as opera\u00e7\u00f5es cambiais.<\/li><li>Aplicar as regras de intermedia\u00e7\u00e3o obrigat\u00f3ria, compensa\u00e7\u00e3o, contas, ouro, notas e t\u00edtulos, e de reconhecer o que fica para a regulamenta\u00e7\u00e3o do BNA nos pagamentos ao exterior.<\/li><li>Identificar as transgress\u00f5es cambiais, calcular os limites das multas e reconhecer a responsabilidade das empresas e dos administradores.<\/li><li>Explicar o regime de repatriamento de recursos financeiros da Lei n.\u00ba 9\/18 e os deveres que dele resultam.<\/li><\/ul>        <p><b>Who it is for:<\/b> Diretores financeiros, tesouraria, contabilistas, importadores e empresas com capital estrangeiro<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>C\u00f3digo Penal<\/li><li>C\u00f3digo Geral Tribut\u00e1rio<\/li><li>Lei de Bases das Institui\u00e7\u00f5es Financeiras<\/li><li>Lei n.\u00ba 9\/88<\/li><li>Lei n.\u00ba 5\/97<\/li><li>Lei n.\u00ba 16\/10<\/li><li>Lei n.\u00ba 34\/11<\/li><li>Lei n.\u00ba 2\/12<\/li><li>Lei n.\u00ba 9\/18<\/li><li>Lei n.\u00ba 10\/18<\/li><li>Lei n.\u00ba 24\/21<\/li><li>Decreto n.\u00ba 13\/98<\/li><li>Decreto n.\u00ba 21\/01<\/li><li>Aviso n.\u00ba 10\/2016<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/fin-212-cambios-pagamentos-ao-exterior-e-repatriamento-de-capitais-em-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"FIN\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"fin-213 regime cambial dos setores petrol\u00edfero e mineiro em angola aplique as regras cambiais pr\u00f3prias dos setores petrol\u00edfero e mineiro em angola: contas e pagamentos em moeda nacional e estrangeira, opera\u00e7\u00f5es com prestadores de servi\u00e7os residentes e n\u00e3o residentes, deveres de informa\u00e7\u00e3o ao bna e san\u00e7\u00f5es \u2014 segundo o texto da lei e do aviso aplic\u00e1veis. bna notice no. 2\/23 of 9 february (foreign exchange regime for the mining sector) aviso do bna n.\u00ba 2\/23, de 9 de fevereiro (regime cambial do setor mineiro) lei n.\u00ba 5\/97 lei n.\u00ba 13\/04 lei n.\u00ba 31\/11 (c\u00f3digo mineiro) lei n.\u00ba 2\/12 lei n.\u00ba 10\/18 lei n.\u00ba 14\/21 lei n.\u00ba 24\/21 decreto n.\u00ba 13\/98 decreto n.\u00ba 21\/01 aviso n.\u00ba 13\/20 aviso n.\u00ba 2\/23\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Regime Cambial dos Setores Petrol\u00edfero e Mineiro em Angola<\/strong><small>FIN-213 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Aplique as regras cambiais pr\u00f3prias dos setores petrol\u00edfero e mineiro em Angola: contas e pagamentos em moeda nacional e estrangeira, opera\u00e7\u00f5es com prestadores de servi\u00e7os residentes e n\u00e3o residentes, deveres de informa\u00e7\u00e3o ao BNA e san\u00e7\u00f5es \u2014 segundo o texto da lei e do aviso aplic\u00e1veis.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><i>BNA Notice No. 2\/23 of 9 February (foreign exchange regime for the mining sector)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Receitas de exporta\u00e7\u00e3o em d\u00f3lares, impostos pagos ao Estado, faturas de prestadores de servi\u00e7os residentes e n\u00e3o residentes, lucros para acionistas no estrangeiro: nos setores petrol\u00edfero e mineiro, o dinheiro atravessa fronteiras todos os dias, e a lei angolana tem regras cambiais pr\u00f3prias para estes dois setores. Neste curso de n\u00edvel interm\u00e9dio percorre, artigo a artigo, a Lei n.\u00ba 2\/12 (regime cambial aplic\u00e1vel ao setor petrol\u00edfero) e o Aviso do BNA n.\u00ba 2\/23 (regime cambial do setor mineiro), com os conceitos e as san\u00e7\u00f5es da Lei Cambial (Lei n.\u00ba 5\/97) para que esses textos remetem: residentes e n\u00e3o residentes cambiais, contas em moeda nacional e estrangeira, venda de moeda ao BNA para os impostos, pagamentos a fornecedores, lucros e dividendos, contas do operador, financiamentos e contas de garantia, exporta\u00e7\u00f5es de minerais e destino das receitas, compras e vendas no mercado nacional, registo das opera\u00e7\u00f5es, lista trimestral de contratos, or\u00e7amento cambial previsional, dever de informa\u00e7\u00e3o ao BNA, multas e san\u00e7\u00f5es acess\u00f3rias. Com exemplos de empresas fict\u00edcias, c\u00e1lculos ilustrativos, cen\u00e1rios de decis\u00e3o, exerc\u00edcios em Excel em todos os m\u00f3dulos, rondas de pr\u00e1tica, verifica\u00e7\u00f5es em cada m\u00f3dulo e modelos para descarregar. Legisla\u00e7\u00e3o em vigor a 16 de outubro de 2026; curso informativo, que n\u00e3o substitui aconselhamento jur\u00eddico.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar as opera\u00e7\u00f5es cambiais, distinguir residentes e n\u00e3o residentes cambiais e reconhecer as entidades a que se aplicam a Lei n.\u00ba 2\/12 e o Aviso do BNA n.\u00ba 2\/23.<\/li><li>Aplicar as regras da Lei n.\u00ba 2\/12 sobre contas, venda de moeda ao BNA, pagamentos a fornecedores residentes e n\u00e3o residentes, lucros, financiamento, contas de garantia e n\u00e3o reten\u00e7\u00e3o de cambiais.<\/li><li>Aplicar as regras do Aviso n.\u00ba 2\/23 \u00e0s receitas de exporta\u00e7\u00e3o, \u00e0s vendas no mercado nacional de minerais, \u00e0s contas em moeda estrangeira, aos financiamentos externos e aos pagamentos a fornecedores e acionistas.<\/li><li>Cumprir os deveres de registo e de informa\u00e7\u00e3o ao BNA e de reconhecer as infra\u00e7\u00f5es e san\u00e7\u00f5es previstas na Lei Cambial.<\/li><\/ul>        <p><b>Who it is for:<\/b> Diretores financeiros, tesouraria e contabilidade de empresas petrol\u00edferas, mineiras e seus prestadores de servi\u00e7os<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> BNA Notice No. 2\/23 of 9 February (foreign exchange regime for the mining sector)<\/p>        <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei n.\u00ba 5\/97<\/li><li>Lei n.\u00ba 13\/04<\/li><li>Lei n.\u00ba 31\/11 (C\u00f3digo Mineiro)<\/li><li>Lei n.\u00ba 2\/12<\/li><li>Lei n.\u00ba 10\/18<\/li><li>Lei n.\u00ba 14\/21<\/li><li>Lei n.\u00ba 24\/21<\/li><li>Decreto n.\u00ba 13\/98<\/li><li>Decreto n.\u00ba 21\/01<\/li><li>Aviso n.\u00ba 13\/20<\/li><li>Aviso n.\u00ba 2\/23<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/fin-213-regime-cambial-dos-setores-petrolifero-e-mineiro-em-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"SST\"><h2>Health, Safety &amp; Environment (HSE)<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-101 workplace safety induction (hse induction) basic safety rules, hazard communication and safe behaviour. iso 45001 ilo conventions c155 and c187 ilo-osh 2001 conven\u00e7\u00f5es oit c155 e c187\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Workplace Safety Induction (HSE Induction)<\/strong><small>SST-101 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n          <span class=\"tlms-rv-badge\" data-no-translation style=\"display:inline-flex;align-items:center;gap:6px;color:#252652;font-size:14px\" aria-label=\"Average rating 4.8 out of 5, 37 reviews\"><span aria-hidden=\"true\" style=\"color:#f5b81c;letter-spacing:1px;font-size:16px\">\u2605\u2605\u2605\u2605\u2605<\/span><b>4.8<\/b><span style=\"color:#5a6475\">(37 reviews)<\/span><\/span>          <span class=\"tcat-c__short\">Basic safety rules, hazard communication and safe behaviour.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45001<\/i><i>ILO Conventions C155 and C187<\/i><i>ILO-OSH 2001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Before stepping onto a site, into a warehouse or an office, everyone needs to speak the same safety language. This HSE induction, based on international standards (ISO 45001 and ILO conventions), prepares employees, supervisors and contractors to recognise hazards, assess risks, apply the hierarchy of controls, follow the golden rules and use their authority to stop work whenever something is not safe. With everyday examples from offices, factories, warehouses and building sites, decision scenarios and interactive exercises, you will also learn to report near misses and act correctly in an emergency. An hour and a half that can save a life \u2014 including yours. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain why safety is a responsibility shared by the company and every employee.<\/li><li>Tell hazard from risk and identify the most common physical, chemical, biological, ergonomic and psychosocial hazards.<\/li><li>Apply the hierarchy of controls to propose risk-reduction measures.<\/li><li>Follow the golden rules and use Stop Work Authority.<\/li><li>Report incidents and near misses through the right channels.<\/li><li>Respond correctly to an alarm, an evacuation and the muster point.<\/li><\/ul>        <p><b>Who it is for:<\/b> All employees, supervisors and HSE technicians (including contractors)<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 \u00b7 ILO Conventions C155 and C187 \u00b7 ILO-OSH 2001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-101-inducao-de-seguranca-no-trabalho-hse-induction\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-102 fire prevention and firefighting: the basics the fire triangle, fire classes, extinguishers and evacuation. iso 3941 iso 7010\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Fire Prevention and Firefighting: The Basics<\/strong><small>SST-102 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">The fire triangle, fire classes, extinguishers and evacuation.<\/span>\n          <span class=\"tcat-std\"><i>ISO 3941<\/i><i>ISO 7010<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A fire can start with a single spark in an electrical panel, a generator or an overloaded extension lead. In this practical course you will understand how fire starts, identify and remove ignition sources at your workstation, choose the right extinguisher and use it with the PASS method, and know exactly what to do in an evacuation. With realistic scenarios from offices, warehouses, workshops and building sites, and based on international references such as ISO 3941 (fire classes) and ISO 7010 (safety signs), you will be ready to protect your life, your colleagues and your workplace. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the fire triangle and tell the fire classes apart.<\/li><li>Identify and remove ignition sources at your workstation.<\/li><li>Choose and correctly use the right extinguisher for each situation.<\/li><li>Carry out a safe evacuation to the assembly point.<\/li><\/ul>        <p><b>Who it is for:<\/b> All employees, supervisors and HSE technicians<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 3941 \u00b7 ISO 7010<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-102-prevencao-e-combate-a-incendios-conceitos-basicos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-103 office ergonomics and display screen equipment posture, workstation set-up and injury prevention. iso 45001 ilo conventions c155 and c187 ilo-osh 2001 conven\u00e7\u00f5es oit c155 e c187\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Office Ergonomics and Display Screen Equipment<\/strong><small>SST-103 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Posture, workstation set-up and injury prevention.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45001<\/i><i>ILO Conventions C155 and C187<\/i><i>ILO-OSH 2001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A stiff neck at the end of the day, tired eyes, tingling wrists? We spend hours in front of screens and our bodies end up paying the price. In this practical course you will understand how poor posture, prolonged screen work and a sedentary routine affect your health, learn to adjust your chair, desk, screen, keyboard, mouse and laptop step by step, and build simple habits of active breaks, stretching and hydration, in the office or when working from home. Based on International Labour Organization principles and international ergonomics standards (the ISO 9241 series), it includes everyday examples, interactive activities and a checklist so you can adjust your workstation today. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Recognise the effects of poor posture and prolonged screen work on health (musculoskeletal disorders, eye strain and a sedentary lifestyle).<\/li><li>Identify early warning signs and know who to report them to.<\/li><li>Set up the chair, desk, screen, keyboard, mouse and laptop correctly.<\/li><li>Apply active breaks, the 20-20-20 rule and simple stretching exercises throughout the working day.<\/li><li>Organise a safe and comfortable home working station.<\/li><\/ul>        <p><b>Who it is for:<\/b> All employees who work at a computer (in the office or remotely), supervisors and HSE technicians<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 \u00b7 ILO Conventions C155 and C187 \u00b7 ILO-OSH 2001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-103-ergonomia-no-escritorio-e-trabalho-com-ecras\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-104 first aid: theory module casualty assessment, bleeding, burns, fractures and calling the emergency services. iso 45001 ilo conventions c155 and c187 ilo-osh 2001 conven\u00e7\u00f5es oit c155 e c187\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>First Aid: Theory Module<\/strong><small>SST-104 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Casualty assessment, bleeding, burns, fractures and calling the emergency services.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45001<\/i><i>ILO Conventions C155 and C187<\/i><i>ILO-OSH 2001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>In the first minutes after an accident or a sudden illness, what a colleague does can change everything. This theory module prepares you to make the scene safe, assess the casualty, call the emergency services and take the first steps for bleeding, wounds, burns, fractures, fainting, seizures, stroke and hypoglycaemia. Based on international first aid and resuscitation principles (ILCOR, the European Resuscitation Council and the International Federation of Red Cross and Red Crescent Societies), it includes decision scenarios, interactive activities and support materials for the workplace. Important: this course is theoretical and does not replace certified practical training in first aid and basic life support. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the first aider&#039;s role and the sequence of action: scene safety, casualty assessment, raising the alarm and giving aid.<\/li><li>Explain how to call the emergency services and what information to give.<\/li><li>Describe the primary assessment of consciousness, airway and breathing, and identify when to place the casualty in the recovery position or start basic life support.<\/li><li>Describe the first steps for bleeding, wounds and burns.<\/li><li>Recognise fractures, fainting, seizures, stroke and hypoglycaemia and describe the right initial response.<\/li><li>Explain why certified practical training is needed and how to organise the first aid kit and incident records.<\/li><\/ul>        <p><b>Who it is for:<\/b> All employees, designated first aiders, supervisors and HSE technicians<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 \u00b7 ILO Conventions C155 and C187 \u00b7 ILO-OSH 2001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-104-primeiros-socorros-modulo-teorico\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-105 personal protective equipment (ppe) selecting, using, inspecting and maintaining ppe correctly. ilo convention c155 iso\/en\/ansi ppe standards conven\u00e7\u00e3o oit c155 normas iso\/en\/ansi de epi\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Personal Protective Equipment (PPE)<\/strong><small>SST-105 \u00b7 Foundation \u00b7 2 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Selecting, using, inspecting and maintaining PPE correctly.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C155<\/i><i>ISO\/EN\/ANSI PPE standards<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Helmets, boots and gloves only protect you if they are the right ones, in good condition and worn properly. In this practical course you will understand why PPE is the last barrier between you and the hazard, learn to choose the right protection for head, eyes, ears, hands, feet, airways, body and work at height, and master the inspection, fitting, cleaning and replacement of equipment. Based on the hierarchy of controls, ILO conventions and international standards (ISO, with regional EN and ANSI equivalents), it includes examples from building sites, workshops and warehouses, interactive activities and checklists to use in the field. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Place PPE in the hierarchy of risk controls and explain why it is the last line of protection.<\/li><li>Identify the responsibilities of the employer, supervisors and workers for PPE.<\/li><li>Read the main standards and markings found on PPE.<\/li><li>Select the right PPE for each type of risk (head, eyes, ears, hands, feet, airways, body and falls).<\/li><li>Fit, inspect, clean, store and replace PPE correctly, keeping the required records.<\/li><\/ul>        <p><b>Who it is for:<\/b> All field employees, supervisors and HSE technicians<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C155 \u00b7 ISO\/EN\/ANSI PPE standards<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-105-equipamentos-de-protecao-individual-epi\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-106 electrical hazard awareness electrical hazards and safety rules for non-electricians. iso 45001 ilo conventions c155 and c187 ilo-osh 2001 conven\u00e7\u00f5es oit c155 e c187\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Electrical Hazard Awareness<\/strong><small>SST-106 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Electrical hazards and safety rules for non-electricians.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45001<\/i><i>ILO Conventions C155 and C187<\/i><i>ILO-OSH 2001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Electricity cannot be seen or heard, and it gives no warning before it injures. In this awareness course, designed for people who are not electricians, you will understand how electric current causes shock, burns, arc flash and fires, and why overhead lines and buried cables are invisible hazards. You will learn to recognise the most common electrical hazards in the office, the warehouse, the workshop and on site, and to apply the golden rules for non-electricians: inspect before use, never repair or improvise, remove and report damaged equipment, respect locks and tags, and act correctly when someone has received an electric shock. Aligned with international good practice (IEC 60364, NFPA 70E and UK HSE guidance). The course is theoretical: it does not qualify you to carry out electrical work and does not replace certified practical training. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain how electricity causes injury (shock, burns, arc flash and fire) and why many electrical hazards cannot be seen.<\/li><li>Identify common electrical hazards in the office, the warehouse, the workshop and on site, including overhead lines and buried cables.<\/li><li>Apply the golden rules of electrical safety for non-electricians.<\/li><li>Act safely when someone has received an electric shock.<\/li><\/ul>        <p><b>Who it is for:<\/b> All non-electrician employees<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 \u00b7 ILO Conventions C155 and C187 \u00b7 ILO-OSH 2001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-106-sensibilizacao-para-riscos-eletricos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-107 hazardous substances: labelling and safety data sheets ghs pictograms, reading safety data sheets, storage, handling and response to small chemical spills. ghs (un globally harmonized system) ghs (sistema mundialmente harmonizado da onu)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Hazardous Substances: Labelling and Safety Data Sheets<\/strong><small>SST-107 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">GHS pictograms, reading safety data sheets, storage, handling and response to small chemical spills.<\/span>\n          <span class=\"tcat-std\"><i>GHS (UN Globally Harmonized System)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Diesel, solvents, paints, acids, cement, cleaning products and gases are part of everyday life in workshops, building sites, warehouses, laboratories and oil and gas facilities. In this course you will learn where hazardous substances are found, how they enter the body and what effects they can have in the short and long term. You will read a label according to the United Nations Globally Harmonized System (GHS), interpret the nine pictograms, the signal word and the statements, and quickly find the essential information in the safety data sheet (SDS): hazards, first aid, handling and storage, PPE and disposal. Finally, you will practise safe handling, storage and the response to a small spill. Aligned with the GHS and ILO Convention No. 170 on chemicals. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Recognise where hazardous substances are present at work, the forms they take and their routes of entry into the body.<\/li><li>Interpret the elements of a GHS label: pictograms, signal word, hazard statements and precautionary statements.<\/li><li>Find in the safety data sheet the information on hazards, first aid, handling and storage, PPE and disposal.<\/li><li>Handle and store chemicals safely and respond to a small spill.<\/li><\/ul>        <p><b>Who it is for:<\/b> Workers who handle chemicals, fuels and reagents<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> GHS (UN Globally Harmonized System)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-107-substancias-perigosas-rotulagem-e-fichas-de-dados-de-seguranca\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-108 noise and vibration at work: awareness effects of noise and of hand-arm and whole-body vibration, warning signs, hearing protection and good practice to reduce exposure. ilo convention c148 (air pollution, noise and vibration) ilo code of practice \u00abambient factors in the workplace\u00bb (2001) conven\u00e7\u00e3o oit c148 (ar, ru\u00eddo e vibra\u00e7\u00f5es) c\u00f3digo de pr\u00e1ticas da oit \u00abambient factors in the workplace\u00bb (2001)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Noise and Vibration at Work: Awareness<\/strong><small>SST-108 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Effects of noise and of hand-arm and whole-body vibration, warning signs, hearing protection and good practice to reduce exposure.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C148 (air pollution, noise and vibration)<\/i><i>ILO code of practice \u00abAmbient factors in the workplace\u00bb (2001)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Noise-induced hearing loss does not hurt, develops gradually and cannot be cured. Vibration from tools and machines also leaves its mark: white fingers, tingling, loss of strength and lower back pain. In this awareness course you will understand how the ear works, what the decibel means and how to recognise when noise is too loud. You will learn about the effects of hand-arm and whole-body vibration, the warning signs and the duty to report. And you will learn to protect yourself: the control measures of the hierarchy, mandatory hearing protection zones, the correct fitting of earplugs and earmuffs, and health surveillance. With examples from building sites, workshops, mines and industrial facilities, aligned with ILO Convention No. 148, the ILO code of practice on ambient factors in the workplace and UK HSE guidance. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain how noise permanently damages hearing.<\/li><li>Recognise the most common sources of noise and vibration and when noise may require assessment.<\/li><li>Recognise the effects and warning signs of hand-arm and whole-body vibration.<\/li><li>Apply control measures and use hearing protection correctly.<\/li><\/ul>        <p><b>Who it is for:<\/b> Building site, workshop, mine and industrial facility workers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C148 (air pollution, noise and vibration) \u00b7 ILO code of practice \u00abAmbient factors in the workplace\u00bb (2001)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-108-ruido-e-vibracoes-no-trabalho-sensibilizacao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-109 heat stress: working safely in the heat how heat affects the body, acclimatisation, hydration, breaks, signs of heat exhaustion and heatstroke, and what to do when a colleague is affected. iso 7243 (wbgt index) ilo code of practice \u00abambient factors in the workplace\u00bb (2001) iso 7243 (\u00edndice wbgt) c\u00f3digo de pr\u00e1ticas da oit \u00abambient factors in the workplace\u00bb (2001)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Heat Stress: Working Safely in the Heat<\/strong><small>SST-109 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">How heat affects the body, acclimatisation, hydration, breaks, signs of heat exhaustion and heatstroke, and what to do when a colleague is affected.<\/span>\n          <span class=\"tcat-std\"><i>ISO 7243 (WBGT index)<\/i><i>ILO code of practice \u00abAmbient factors in the workplace\u00bb (2001)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Working in the sun on a building site, in an open-pit mine or on a platform, or near furnaces, engines and industrial kitchens, puts the body to the test. Heat stress reduces concentration, increases accidents and can lead to heatstroke, a medical emergency that can kill. In this course you will understand how the body defends itself against heat and who is most at risk, apply prevention measures (gradual acclimatisation, regular hydration, shade, breaks, working hours and the buddy system) and gain a basic understanding of work-rest schedules based on the WBGT index. You will also learn to recognise heat-related illnesses and to give the correct first response to an affected colleague. Aligned with ISO 7243 and the ILO code of practice on ambient factors in the workplace. The course does not replace individual medical advice or practical first aid training. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain how heat and exertion affect the body and who is most at risk.<\/li><li>Apply heat stress prevention measures: acclimatisation, hydration, shade, breaks, working hours and the buddy system.<\/li><li>Recognise heat-related illnesses, identifying heatstroke as a medical emergency.<\/li><li>Give the correct first response to a colleague affected by heat and report cases and near misses.<\/li><\/ul>        <p><b>Who it is for:<\/b> Field workers and their supervisors<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 7243 (WBGT index) \u00b7 ILO code of practice \u00abAmbient factors in the workplace\u00bb (2001)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-109-stress-termico-trabalhar-em-seguranca-no-calor\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-110 fatigue and shift work: awareness causes and signs of fatigue, sleep hygiene on shifts and rotations, microsleep risks and how to report when you are not fit for work. ilo convention c171 (night work) uk hse hsg256 \u00abmanaging shift work\u00bb conven\u00e7\u00e3o oit c171 (trabalho noturno)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Fatigue and Shift Work: Awareness<\/strong><small>SST-110 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Causes and signs of fatigue, sleep hygiene on shifts and rotations, microsleep risks and how to report when you are not fit for work.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C171 (night work)<\/i><i>UK HSE HSG256 \u00abManaging shift work\u00bb<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Night shifts, long rotations at remote sites, journeys to the workplace, heat and overtime: fatigue is a real risk in oil and gas, mining, construction, logistics and round-the-clock services. In this course you will understand how sleep and the body clock work, what sleep debt and microsleep are, and why fatigue affects attention, reaction time and decisions. You will learn sleep and recovery habits adapted to shifts and rotations, including strategic naps, caffeine in moderation, food and hydration, and extra care when driving after a shift. Finally, you will practise recognising the signs of fatigue in yourself and in colleagues, the &quot;am I fit for work?&quot; self-assessment and how to report it, in a just culture. Aligned with ILO Convention No. 171 on night work and UK HSE guide HSG256 on managing shift work. The course does not replace individual medical advice. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain what fatigue is, how it relates to sleep and the body clock, and why it increases the risk of accidents.<\/li><li>Identify the factors that increase fatigue in shift and rotational work.<\/li><li>Apply sleep and recovery habits suited to shifts and rotations.<\/li><li>Recognise signs of fatigue in yourself and in colleagues and report when you are not fit for work.<\/li><\/ul>        <p><b>Who it is for:<\/b> Shift workers, rotational workers and drivers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C171 (night work) \u00b7 UK HSE HSG256 \u00abManaging shift work\u00bb<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-110-fadiga-e-trabalho-por-turnos-sensibilizacao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-111 travel health and malaria prevention for mobile workers medical preparation before travel, vaccines, bite prevention, chemoprophylaxis, safe water and food, and when to seek medical help. who \u00abinternational travel and health\u00bb who \u00abguidelines for malaria\u00bb oms \u00abinternational travel and health\u00bb oms \u00abguidelines for malaria\u00bb\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Travel Health and Malaria Prevention for Mobile Workers<\/strong><small>SST-111 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Medical preparation before travel, vaccines, bite prevention, chemoprophylaxis, safe water and food, and when to seek medical help.<\/span>\n          <span class=\"tcat-std\"><i>WHO \u00abInternational travel and health\u00bb<\/i><i>WHO \u00abGuidelines for malaria\u00bb<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>People who work on rotation, on remote projects or who travel frequently are exposed to health risks they do not face at home: malaria and other mosquito-borne diseases, contaminated water and food, intense heat and dangerous roads. In this course you will learn to prepare a work trip from a health point of view, to apply the four malaria prevention rules recommended by the World Health Organization, to respond correctly to a fever during or after the trip and to prevent water- and food-borne diseases. Based on the WHO publication &quot;International travel and health&quot; and its guidance on malaria, it includes examples from building sites, camps and platforms, a decision scenario and a preparation checklist. The course does not replace individual medical advice. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Prepare a work trip from a health point of view: medical consultation, vaccines, medication, health kit, insurance and evacuation plan.<\/li><li>Identify reliable sources of health information, such as the WHO and the company health service.<\/li><li>Apply malaria prevention measures (know the risk, avoid bites, chemoprophylaxis and rapid diagnosis).<\/li><li>Recognise a fever during or after travel as an emergency and act accordingly.<\/li><li>Prevent water- and food-borne diseases, treat early dehydration and know when to seek medical help.<\/li><\/ul>        <p><b>Who it is for:<\/b> Rotational workers, expatriates and employees who travel to remote locations<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> WHO \u00abInternational travel and health\u00bb \u00b7 WHO \u00abGuidelines for malaria\u00bb<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-111-saude-em-viagem-e-prevencao-da-malaria-para-trabalhadores-moveis\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-112 housekeeping and prevention of slips, trips and falls housekeeping, floors, stairs, lighting and footwear to prevent one of the most common causes of workplace accidents. uk hse indg225 \u00abpreventing slips and trips at work\u00bb iso 7010 (safety signs) iso 7010 (sinais de seguran\u00e7a)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Housekeeping and Prevention of Slips, Trips and Falls<\/strong><small>SST-112 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Housekeeping, floors, stairs, lighting and footwear to prevent one of the most common causes of workplace accidents.<\/span>\n          <span class=\"tcat-std\"><i>UK HSE INDG225 \u00abPreventing slips and trips at work\u00bb<\/i><i>ISO 7010 (safety signs)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A wet floor, a cable across a corridor or a poorly lit staircase is all it takes to cause an injury that keeps someone off work for weeks. In this course you will understand why we slip, trip and fall, apply simple housekeeping rules at the workstation and on site, and check floors, stairs, lighting and footwear before they become a problem. Based on ILO guidance, ISO 7010 safety signs and the UK HSE guide &quot;Preventing slips and trips at work&quot; as a reference for good practice, it includes examples from warehouses, workshops, building sites and offices, interactive activities and a housekeeping checklist to use in the field. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguish between slips, trips and falls on the same level and explain their most common causes.<\/li><li>Recognise the consequences of these accidents for the individual and for the team.<\/li><li>Apply housekeeping rules at the workstation and on site, including the management of cables, hoses, spills and waste.<\/li><li>Check floors, stairs, ramps, lighting and footwear and use three points of contact.<\/li><li>Report unsafe conditions and use a housekeeping checklist.<\/li><\/ul>        <p><b>Who it is for:<\/b> All employees<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> UK HSE INDG225 \u00abPreventing slips and trips at work\u00bb \u00b7 ISO 7010 (safety signs)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-112-arrumacao-e-prevencao-de-escorregamentos-tropecoes-e-quedas\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-113 safe use of hand tools and portable power tools selection, pre-use inspection, guards, defective tools and suitable ppe for hand, power and pneumatic tools. iec 62841 (safety of hand-held power tools) ilo code of practice \u00absafety and health in the use of machinery\u00bb (2013) iec 62841 (seguran\u00e7a de ferramentas el\u00e9tricas port\u00e1teis) c\u00f3digo de pr\u00e1ticas da oit \u00absafety and health in the use of machinery\u00bb (2013)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Safe Use of Hand Tools and Portable Power Tools<\/strong><small>SST-113 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Selection, pre-use inspection, guards, defective tools and suitable PPE for hand, power and pneumatic tools.<\/span>\n          <span class=\"tcat-std\"><i>IEC 62841 (safety of hand-held power tools)<\/i><i>ILO code of practice \u00abSafety and health in the use of machinery\u00bb (2013)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>An angle grinder without a guard, the wrong disc or a spanner used as a hammer are behind many cuts, flying particles and injuries to hands and eyes. In this course you will learn to choose the right tool for each task, to inspect it before use and to take defective tools out of service. You will see how to use hand, power, battery, pneumatic and hydraulic tools safely, including angle grinders, and how to choose PPE and protect the people around you. Based on the ILO code of practice on safety in the use of machinery and on the IEC 62841 series as a reference, it includes examples from workshops, building sites and industrial facilities, interactive activities and an inspection checklist. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Select the right tool for the task and recognise the hazards of improvised tools.<\/li><li>Inspect hand, power, pneumatic and hydraulic tools before use and take defective ones out of service.<\/li><li>Use angle grinders and battery, pneumatic and hydraulic tools with the appropriate guards and precautions.<\/li><li>Choose suitable PPE, including eye and hearing protection, and avoid the risk of entanglement.<\/li><li>Protect the people around you and transport and store tools correctly.<\/li><\/ul>        <p><b>Who it is for:<\/b> Maintenance, workshop and building site workers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IEC 62841 (safety of hand-held power tools) \u00b7 ILO code of practice \u00abSafety and health in the use of machinery\u00bb (2013)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-113-utilizacao-segura-de-ferramentas-manuais-e-eletricas-portateis\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-115 process safety: awareness for operators and technicians loss of containment, safety barriers, management of change and lessons from major accidents explained for frontline workers. ilo convention c174 (prevention of major industrial accidents) iogp report 456 (process safety indicators) conven\u00e7\u00e3o oit c174 (preven\u00e7\u00e3o de acidentes industriais maiores) iogp report 456 (indicadores de seguran\u00e7a de processos)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Process Safety: Awareness for Operators and Technicians<\/strong><small>SST-115 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Loss of containment, safety barriers, management of change and lessons from major accidents explained for frontline workers.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C174 (prevention of major industrial accidents)<\/i><i>IOGP Report 456 (process safety indicators)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Major accidents at process facilities rarely begin with an explosion: they begin with a leak, an ignored alarm, a valve removed for maintenance or a &quot;temporary&quot; change that nobody recorded. In this course you will understand the difference between personal safety and process safety, what a loss of containment is and why good personal accident figures are not enough. Through the lessons of well-known accidents such as Piper Alpha, Texas City and Buncefield, you will learn about the barriers that prevent and mitigate major accidents, the Swiss cheese model and the bow-tie, and what you can do day to day to keep those barriers effective. Aligned with ILO Convention No. 174 and IOGP guidance on process safety indicators, it is a cross-sector course for fuel depots, power plants, factories and process facilities. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguish personal safety from process safety and explain what a loss of containment and a major accident are.<\/li><li>Describe, in general terms, the lessons of well-known major accidents (Piper Alpha, Texas City and Buncefield).<\/li><li>Explain the role of prevention and mitigation barriers, using the Swiss cheese model and the bow-tie.<\/li><li>Recognise degraded barriers, such as inhibited alarms, bypasses and overdue inspections.<\/li><li>Apply day to day the behaviours that keep barriers effective: operating within limits, reporting changes, handing over shifts properly, respecting permits, reporting and stopping work.<\/li><\/ul>        <p><b>Who it is for:<\/b> Operators and technicians at fuel depots, power plants, factories and process facilities<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C174 (prevention of major industrial accidents) \u00b7 IOGP Report 456 (process safety indicators)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-115-seguranca-de-processos-sensibilizacao-para-operadores-e-tecnicos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"sst-116 seguran\u00e7a e sa\u00fade no trabalho: a legisla\u00e7\u00e3o angolana conhe\u00e7a as obriga\u00e7\u00f5es legais de seguran\u00e7a e sa\u00fade no trabalho em angola: deveres do empregador e do trabalhador, servi\u00e7os e comiss\u00f5es de preven\u00e7\u00e3o, acidentes de trabalho e doen\u00e7as profissionais e inspe\u00e7\u00e3o do trabalho \u2014 articulando com a iso 45001. iso 45001 (overview) iso 45001 (no\u00e7\u00e3o) lei n.\u00ba 7\/15 lei n.\u00ba 12\/23 (lei geral do trabalho) decreto presidencial n.\u00ba 179\/24 decreto presidencial n.\u00ba 50\/25 decreto n.\u00ba 31\/94 decreto n.\u00ba 11\/03 decreto n.\u00ba 53\/05 decreto executivo n.\u00ba 21\/98 decreto executivo n.\u00ba 128\/04 decreto executivo n.\u00ba 179\/11\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Seguran\u00e7a e Sa\u00fade no Trabalho: a Legisla\u00e7\u00e3o Angolana<\/strong><small>SST-116 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Conhe\u00e7a as obriga\u00e7\u00f5es legais de seguran\u00e7a e sa\u00fade no trabalho em Angola: deveres do empregador e do trabalhador, servi\u00e7os e comiss\u00f5es de preven\u00e7\u00e3o, acidentes de trabalho e doen\u00e7as profissionais e inspe\u00e7\u00e3o do trabalho \u2014 articulando com a ISO 45001.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><i>ISO 45001 (overview)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Capacete, exames m\u00e9dicos, comiss\u00e3o de preven\u00e7\u00e3o, participa\u00e7\u00e3o de um acidente, seguro, sinais de seguran\u00e7a: em Angola, tudo isto tem regras escritas. Neste curso essencial percorre a legisla\u00e7\u00e3o angolana de seguran\u00e7a, higiene e sa\u00fade no trabalho, sempre com o artigo citado: o Decreto n.\u00ba 31\/94, que criou o sistema, a Lei Geral do Trabalho (Lei n.\u00ba 12\/23), o regulamento das Comiss\u00f5es de Preven\u00e7\u00e3o de Acidentes de Trabalho, o regulamento da sinaliza\u00e7\u00e3o, o regime jur\u00eddico dos acidentes de trabalho e doen\u00e7as profissionais (Decreto n.\u00ba 53\/05), a provis\u00e3o para o pr\u00e9mio do seguro o regulamento dos servi\u00e7os de SHST de 2024 e o regime das contraordena\u00e7\u00f5es laborais (Decreto Presidencial n.\u00ba 50\/25). Vai ver os deveres e direitos da empresa e dos trabalhadores, quando \u00e9 obrigat\u00f3rio ter servi\u00e7os de SHST e uma comiss\u00e3o de preven\u00e7\u00e3o, que exames m\u00e9dicos fazer e quando, como agir e participar perante um acidente, que presta\u00e7\u00f5es a lei prev\u00ea, como sinalizar os riscos, que poderes tem a Inspe\u00e7\u00e3o Geral do Trabalho e que san\u00e7\u00f5es existem \u2014 e, de forma breve e separada, como a norma internacional ISO 45001 pode apoiar a gest\u00e3o. Com situa\u00e7\u00f5es de uma empresa de constru\u00e7\u00e3o fict\u00edcia de Luanda, cen\u00e1rios de decis\u00e3o, atividades de arrastar e largar, um caso pr\u00e1tico de c\u00e1lculo e modelos para descarregar. Curso informativo, para t\u00e9cnicos de SST, chefias, recursos humanos e representantes dos trabalhadores.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar os diplomas angolanos de seguran\u00e7a, higiene e sa\u00fade no trabalho e distinguir os deveres e direitos da entidade empregadora e dos trabalhadores.<\/li><li>Reconhecer quando a empresa tem de organizar servi\u00e7os de SHST e uma Comiss\u00e3o de Preven\u00e7\u00e3o de Acidentes de Trabalho, e de aplicar as regras dos exames m\u00e9dicos.<\/li><li>Reconhecer um acidente de trabalho e uma doen\u00e7a profissional, cumprir os deveres de socorro, participa\u00e7\u00e3o e seguro e identificar as presta\u00e7\u00f5es previstas na lei.<\/li><li>Aplicar as regras da sinaliza\u00e7\u00e3o de seguran\u00e7a, conhecer os poderes da Inspe\u00e7\u00e3o Geral do Trabalho e as san\u00e7\u00f5es previstas, e situar a ISO 45001 como refer\u00eancia internacional volunt\u00e1ria.<\/li><\/ul>        <p><b>Who it is for:<\/b> T\u00e9cnicos de SST, chefias, RH e representantes dos trabalhadores em Angola<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 (overview)<\/p>        <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei n.\u00ba 7\/15<\/li><li>Lei n.\u00ba 12\/23 (Lei Geral do Trabalho)<\/li><li>Decreto Presidencial n.\u00ba 179\/24<\/li><li>Decreto Presidencial n.\u00ba 50\/25<\/li><li>Decreto n.\u00ba 31\/94<\/li><li>Decreto n.\u00ba 11\/03<\/li><li>Decreto n.\u00ba 53\/05<\/li><li>Decreto Executivo n.\u00ba 21\/98<\/li><li>Decreto Executivo n.\u00ba 128\/04<\/li><li>Decreto Executivo n.\u00ba 179\/11<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-116-seguranca-e-saude-no-trabalho-a-legislacao-angolana\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"sst-120 fire safety awareness &amp; fire marshal fire safety from the basics to the fire marshal role: the fire triangle, causes and classes of fire, extinguishers, fire doors, escape and evacuation, how people behave in a fire, responsibilities, legislation and fire marshal duties. uk best practice regulatory reform (fire safety) order 2005 (uk) \u2014 reference health and safety at work act 1974 (uk) \u2014 reference boas pr\u00e1ticas do reino unido regulatory reform (fire safety) order 2005 (reino unido) \u2014 refer\u00eancia health and safety at work act 1974 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Fire Safety Awareness &amp; Fire Marshal<\/strong><small>SST-120 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Fire safety from the basics to the fire marshal role: the fire triangle, causes and classes of fire, extinguishers, fire doors, escape and evacuation, how people behave in a fire, responsibilities, legislation and fire marshal duties.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Regulatory Reform (Fire Safety) Order 2005 (UK) \u2014 reference<\/i><i>Health and Safety at Work Act 1974 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Ten short fire safety units followed by a full Fire Marshal Awareness unit. The short units cover the fire triangle, the causes of fire, the classifications of fires, fire extinguishers, fire doors, means of escape and evacuation, how people perceive and behave in fire situations, your fire safety responsibilities, fire safety legislation and the role of fire marshals. The final unit covers fire marshal duties in depth and includes downloadable guides (in case of a fire, stop drop and roll, classes of fire, types of fire extinguisher). Each unit ends with a quiz. Based on UK best practice; UK legislation is cited as an international reference. For Angola, see SST-116 and Lei n.\u00ba 12\/23. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eleven units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Regulatory Reform (Fire Safety) Order 2005 (UK) \u2014 reference \u00b7 Health and Safety at Work Act 1974 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-120-sensibilizacao-para-a-seguranca-contra-incendios-e-chefe-de-evacuacao-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"sst-130 office ergonomics, dse &amp; manual handling set up a healthy workstation and lift safely: ergonomic workspaces, sitting posture, adjusting your chair, preventing rsi, reducing eye strain, display screen equipment (dse), the art of lifting and a full manual handling unit. uk best practice hse (uk) \u2014 reference manual handling operations regulations 1992 (uk) \u2014 reference boas pr\u00e1ticas do reino unido hse (reino unido) \u2014 refer\u00eancia manual handling operations regulations 1992 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Office Ergonomics, DSE &amp; Manual Handling<\/strong><small>SST-130 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Set up a healthy workstation and lift safely: ergonomic workspaces, sitting posture, adjusting your chair, preventing RSI, reducing eye strain, display screen equipment (DSE), the art of lifting and a full manual handling unit.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>HSE (UK) \u2014 reference<\/i><i>Manual Handling Operations Regulations 1992 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Short units on the ergonomic workspace: an introduction to ergonomics, correct posture whilst sitting, adjusting your chair, preventing repetitive strain injury (RSI) and reducing eye strain, followed by a fuller unit on an ergonomic workspace for health and productivity with display screen equipment (DSE). The course ends with the art of lifting and a full Manual Handling unit on safe lifting and handling. Each unit ends with a quiz. Based on UK best practice; UK legislation is cited as an international reference. For Angola, see SST-116 and Lei n.\u00ba 12\/23. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eight units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 HSE (UK) \u2014 reference \u00b7 Manual Handling Operations Regulations 1992 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-130-ergonomia-no-escritorio-equipamentos-dotados-de-visor-e-movimentacao-manual-de-cargas-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"sst-140 health &amp; safety at work essentials the essentials of health and safety at work: the health and safety at work act, employee responsibilities, workplace hazards, risk assessment, safe equipment and systems, slips, trips and falls, and the appointed first aider. uk best practice health and safety at work act 1974 (uk) \u2014 reference management of health and safety at work regulations 1999 (uk) \u2014 reference hse (uk) \u2014 reference boas pr\u00e1ticas do reino unido health and safety at work act 1974 (reino unido) \u2014 refer\u00eancia management of health and safety at work regulations 1999 (reino unido) \u2014 refer\u00eancia hse (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Health &amp; Safety at Work Essentials<\/strong><small>SST-140 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">The essentials of health and safety at work: the Health and Safety at Work Act, employee responsibilities, workplace hazards, risk assessment, safe equipment and systems, slips, trips and falls, and the appointed first aider.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Health and Safety at Work Act 1974 (UK) \u2014 reference<\/i><i>Management of Health and Safety at Work Regulations 1999 (UK) \u2014 reference<\/i><i>HSE (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A foundation course in workplace health and safety. It introduces the Health and Safety at Work Act and employee responsibilities, then covers workplace hazards, risk assessments (with a full unit on carrying them out), safe equipment and systems, and preventing slips, trips and falls. It ends with two units on appointed first aid and the role of the appointed first aider. Each unit ends with a quiz. Based on UK best practice; UK legislation is cited as an international reference. For Angola, see SST-116 and Lei n.\u00ba 12\/23. Course in English. Permanent access to the course. Trident Academy certificate on completion of all nine units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Health and Safety at Work Act 1974 (UK) \u2014 reference \u00b7 Management of Health and Safety at Work Regulations 1999 (UK) \u2014 reference \u00b7 HSE (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-140-fundamentos-de-seguranca-e-saude-no-trabalho-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"sst-150 work equipment, electrical safety &amp; working at height six units on equipment and access risks: working at height, ladder safety, puwer (work equipment), loler (lifting operations and equipment), abrasive wheel safety and electrical safety. work at height regulations 2005 (uk) \u2014 reference puwer 1998 (uk) \u2014 reference loler 1998 (uk) \u2014 reference electricity at work regulations 1989 (uk) \u2014 reference work at height regulations 2005 (reino unido) \u2014 refer\u00eancia puwer 1998 (reino unido) \u2014 refer\u00eancia loler 1998 (reino unido) \u2014 refer\u00eancia electricity at work regulations 1989 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Work Equipment, Electrical Safety &amp; Working at Height<\/strong><small>SST-150 \u00b7 Foundation \u00b7 2 h \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Six units on equipment and access risks: working at height, ladder safety, PUWER (work equipment), LOLER (lifting operations and equipment), abrasive wheel safety and electrical safety.<\/span>\n          <span class=\"tcat-std\"><i>Work at Height Regulations 2005 (UK) \u2014 reference<\/i><i>PUWER 1998 (UK) \u2014 reference<\/i><i>LOLER 1998 (UK) \u2014 reference<\/i><i>Electricity at Work Regulations 1989 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Six full units on the safe use of equipment and safe access: working at height, ladder safety, the Provision and Use of Work Equipment Regulations (PUWER), the Lifting Operations and Lifting Equipment Regulations (LOLER), abrasive wheel safety and electrical safety. Each unit ends with a quiz (80% to pass). Based on UK best practice; UK legislation is cited as an international reference. For Angola, see SST-116 and Lei n.\u00ba 12\/23. Course in English. Permanent access to the course. Trident Academy certificate on completion of all six units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> Work at Height Regulations 2005 (UK) \u2014 reference \u00b7 PUWER 1998 (UK) \u2014 reference \u00b7 LOLER 1998 (UK) \u2014 reference \u00b7 Electricity at Work Regulations 1989 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-150-equipamentos-de-trabalho-seguranca-eletrica-e-trabalhos-em-altura-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"sst-160 hazardous substances, confined spaces &amp; environmental awareness six units on substance and environment risks: coshh, spill kits for chemicals and oils, asbestos, legionella, working in confined spaces and environmental awareness for businesses. uk best practice coshh 2002 (uk) \u2014 reference confined spaces regulations 1997 (uk) \u2014 reference health and safety at work act 1974 (uk) \u2014 reference boas pr\u00e1ticas do reino unido coshh 2002 (reino unido) \u2014 refer\u00eancia confined spaces regulations 1997 (reino unido) \u2014 refer\u00eancia health and safety at work act 1974 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Hazardous Substances, Confined Spaces &amp; Environmental Awareness<\/strong><small>SST-160 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Six units on substance and environment risks: COSHH, spill kits for chemicals and oils, asbestos, legionella, working in confined spaces and environmental awareness for businesses.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>COSHH 2002 (UK) \u2014 reference<\/i><i>Confined Spaces Regulations 1997 (UK) \u2014 reference<\/i><i>Health and Safety at Work Act 1974 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Six units on hazardous substances and environments: the Control of Substances Hazardous to Health (COSHH), using spill kits for chemicals and oils, asbestos awareness, legionella awareness, working in confined spaces and environmental awareness for businesses. Each unit ends with a quiz (80% to pass). Based on UK best practice; UK legislation is cited as an international reference. For Angola, see SST-116 and Lei n.\u00ba 12\/23. Course in English. Permanent access to the course. Trident Academy certificate on completion of all six units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 COSHH 2002 (UK) \u2014 reference \u00b7 Confined Spaces Regulations 1997 (UK) \u2014 reference \u00b7 Health and Safety at Work Act 1974 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-160-substancias-perigosas-espacos-confinados-e-sensibilizacao-ambiental-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"sst-170 ppe, noise, vibration &amp; eye protection five units on personal protection and physical agents: personal protective equipment (ppe), eye protection, noise at work, noise awareness and hand-arm vibration (havs). uk best practice ppe at work regulations 1992 (uk) \u2014 reference control of noise at work regulations 2005 (uk) \u2014 reference control of vibration at work regulations 2005 (uk) \u2014 reference boas pr\u00e1ticas do reino unido ppe at work regulations 1992 (reino unido) \u2014 refer\u00eancia control of noise at work regulations 2005 (reino unido) \u2014 refer\u00eancia control of vibration at work regulations 2005 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>PPE, Noise, Vibration &amp; Eye Protection<\/strong><small>SST-170 \u00b7 Foundation \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Five units on personal protection and physical agents: personal protective equipment (PPE), eye protection, noise at work, noise awareness and hand-arm vibration (HAVS).<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>PPE at Work Regulations 1992 (UK) \u2014 reference<\/i><i>Control of Noise at Work Regulations 2005 (UK) \u2014 reference<\/i><i>Control of Vibration at Work Regulations 2005 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Personal protection and physical agents at work: personal protective equipment (PPE), eye protection, a short introduction to noise at work followed by a full noise awareness unit, and hand-arm vibration syndrome (HAVS) awareness. Each unit ends with a quiz. Based on UK best practice; UK legislation is cited as an international reference. For Angola, see SST-116 and Lei n.\u00ba 12\/23. Course in English. Permanent access to the course. Trident Academy certificate on completion of all five units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 PPE at Work Regulations 1992 (UK) \u2014 reference \u00b7 Control of Noise at Work Regulations 2005 (UK) \u2014 reference \u00b7 Control of Vibration at Work Regulations 2005 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-170-epi-ruido-vibracoes-e-protecao-ocular-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"sst-180 managing stress at work: causes, personality and coping strategies eight units: defining stress and its effects, recognising and dealing with stress, personality types, and the five coping strategies: accept, adapt, alter, avoid and build coping networks. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Managing Stress at Work: Causes, Personality and Coping Strategies<\/strong><small>SST-180 \u00b7 Foundation \u00b7 1 h \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Eight units: defining stress and its effects, recognising and dealing with stress, personality types, and the five coping strategies: accept, adapt, alter, avoid and build coping networks.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Understand and manage stress: defining stress and its effects, recognising and dealing with stress in yourself and others, personality types and stress, then five practical strategies (accepting what you cannot change, adapting to the situation, altering the situation, avoiding unnecessary stress and building coping networks). Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eight units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-180-gerir-o-stress-no-trabalho-causas-personalidade-e-estrategias-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-201 risk assessment and hazard identification (hira) hazard identification methods, risk matrix and control measures. iso 45001 ilo conventions c155 and c187 ilo-osh 2001 conven\u00e7\u00f5es oit c155 e c187\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Risk Assessment and Hazard Identification (HIRA)<\/strong><small>SST-201 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Hazard identification methods, risk matrix and control measures.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45001<\/i><i>ILO Conventions C155 and C187<\/i><i>ILO-OSH 2001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A risk assessment that has been signed and filed protects nobody. In this course for supervisors, HSE technicians and operational managers, you follow the review of the risk assessment of a fictitious construction and industrial maintenance company after a near miss in a warehouse. Learn to explain the concepts of hazard, risk, exposure, likelihood, severity, inherent and residual risk and ALARP, and the risk management cycle. Identify hazards with a range of techniques (inspections, task analysis, interviews, incident history and safety data sheets), in routine and non-routine activities, without forgetting contractors, visitors, emergencies and vulnerable groups. Rate risks consistently with a 5\u00d75 matrix, calibrate the team and understand the limitations of matrices. Propose controls using the hierarchy of controls, identify critical controls and build an action plan with owners, deadlines and approval of residual risk. Finally, draw up, communicate and review a living risk register. With examples from building sites, workshops, warehouses and offices, aligned with ISO 45001, ISO 31000 and ILO guidance. Includes downloadable templates: glossary, list of hazard sources, Excel risk matrix, action plan, critical control sheet and risk register template. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the concepts of hazard, risk, exposure, likelihood, severity, inherent and residual risk and ALARP, and the risk management cycle.<\/li><li>Use hazard identification techniques in routine and non-routine activities, including contractors, visitors, emergencies and vulnerable groups.<\/li><li>Rate risks consistently with a 5\u00d75 matrix, applying acceptability criteria and recognising the limitations of matrices.<\/li><li>Propose control measures according to the hierarchy of controls and identify critical controls.<\/li><li>Set owners, deadlines, interim measures and approval of residual risk in an action plan.<\/li><li>Draw up, communicate and review a risk register, linked to job safety analysis and permits to work.<\/li><\/ul>        <p><b>Who it is for:<\/b> Supervisors, HSE technicians and operational managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 \u00b7 ILO Conventions C155 and C187 \u00b7 ILO-OSH 2001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-201-avaliacao-de-riscos-e-identificacao-de-perigos-hira\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-202 accident investigation and root cause analysis gathering evidence, interviews, cause tree and 5 whys. iso 45001 ilo conventions c155 and c187 ilo-osh 2001 conven\u00e7\u00f5es oit c155 e c187\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Accident Investigation and Root Cause Analysis<\/strong><small>SST-202 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Gathering evidence, interviews, cause tree and 5 Whys.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45001<\/i><i>ILO Conventions C155 and C187<\/i><i>ILO-OSH 2001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>After an accident, finding someone to blame is easy; preventing it from happening again takes method. In this course for supervisors, HSE technicians and investigation team members, you follow the investigation of an accident on a conveyor belt at a fictitious mining company, from the first night to the lessons learned. Learn to distinguish between an accident, a near miss, an undesired circumstance and a dangerous occurrence, to comply with the notification required by the applicable law and to decide the level of investigation by potential, in a just culture. Organise the immediate response and gather reliable evidence (people, positions, parts and paper, photographs, sketches and electronic data), with a chain of custody. Conduct interviews with open questions and without blame, and build the incident timeline. Identify immediate, underlying and root causes with the 5 Whys, the cause tree and the Ishikawa diagram, without stopping at &quot;human error&quot;. Finally, set SMART corrective actions using the hierarchy of controls, write the report, check effectiveness and share safety alerts. Aligned with UK HSE guide HSG245, ILO guidance and ISO 45001. Includes downloadable templates: investigation level matrix, evidence gathering checklist, interview guide, timeline template, cause analysis templates, report, action plan and safety alert. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain why incidents are investigated and distinguish between an accident, a near miss, an undesired circumstance and a dangerous occurrence.<\/li><li>Set the appropriate level of investigation by potential and likelihood of recurrence, in a just culture.<\/li><li>Organise the immediate response and gather reliable evidence from people, positions, parts and paper.<\/li><li>Conduct interviews without blame and build the incident timeline.<\/li><li>Identify immediate, underlying and root causes with the 5 Whys, the cause tree and the Ishikawa diagram.<\/li><li>Set SMART corrective actions using the hierarchy of controls, check their effectiveness and share the lessons learned.<\/li><\/ul>        <p><b>Who it is for:<\/b> Supervisors, HSE technicians and investigation team members<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 \u00b7 ILO Conventions C155 and C187 \u00b7 ILO-OSH 2001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-202-investigacao-de-acidentes-e-analise-de-causa-raiz\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-203 work at height: theory module fall risks, collective and personal protection systems, rescue plans. iso 45001 ilo conventions c155 and c187 ilo-osh 2001 conven\u00e7\u00f5es oit c155 e c187\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Work at Height: Theory Module<\/strong><small>SST-203 \u00b7 Intermediate \u00b7 3 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Fall risks, collective and personal protection systems, rescue plans.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45001<\/i><i>ILO Conventions C155 and C187<\/i><i>ILO-OSH 2001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Falls from height are among the most serious causes of workplace accidents, and many happen during short tasks carried out without planning. In this theory course for workers and supervisors, you follow a team from a fictitious construction and industrial maintenance company on a building site and at a fuel depot. Learn to plan work at height according to the avoid, prevent and minimise hierarchy, paying attention to the weather and falling objects. Check, as a user, guardrails, opening covers, nets, fragile roofs, portable ladders, mobile elevating work platforms and scaffolds: inspection tag, guardrails and toe boards, fully boarded platforms, access by ladder and a stable base. Understand how personal fall restraint and fall arrest systems work, anchor points, clearance height, harness inspection and suspension trauma. Finally, see why rescue is planned before work starts and how the work at height permit works. Aligned with ILO Convention No. 167 and the British HSE guidance on work at height. This course is theoretical and does not replace certified practical training (harness and fall arrest systems, mobile elevating work platforms, scaffold erection, rope access). The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Plan work at height according to the avoid, prevent and minimise hierarchy, including the weather and falling objects.<\/li><li>Check guardrails, opening covers, nets, portable ladders and platforms before using them.<\/li><li>Check a scaffold as a user and apply the no-alteration and reporting rules.<\/li><li>Explain how personal fall restraint and fall arrest systems work, the choice of anchorage and clearance height.<\/li><li>Inspect the harness and its components before use and recognise when they must be withdrawn from use.<\/li><li>Explain the rescue plan, the work at height permit and the limits of a theory course.<\/li><\/ul>        <p><b>Who it is for:<\/b> Workers and supervisors carrying out work at height<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 \u00b7 ILO Conventions C155 and C187 \u00b7 ILO-OSH 2001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-203-trabalho-em-altura-modulo-teorico\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-204 confined spaces: theory module hazardous atmospheres, gas testing, standby attendance and rescue. iso 45001 ilo conventions c155 and c187 ilo-osh 2001 conven\u00e7\u00f5es oit c155 e c187\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Confined Spaces: Theory Module<\/strong><small>SST-204 \u00b7 Intermediate \u00b7 3 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Hazardous atmospheres, gas testing, standby attendance and rescue.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45001<\/i><i>ILO Conventions C155 and C187<\/i><i>ILO-OSH 2001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>In a confined space the air can kill without colour, without smell and without warning, and many of the victims are colleagues who went in to help. In this theory course for workers, standby attendants and supervisors, you follow a team from a fictitious industrial maintenance company at a fuel depot, in a sewer network and in a mine silo. Learn to recognise a confined space and its atmospheric and physical hazards, with registration and signage of the spaces. Understand oxygen deficiency and enrichment, flammable gases (LEL) and toxic gases (H2S, CO), the order of testing, testing at several heights, the bump test, continuous monitoring and ventilation. Learn about the entry permit, isolations (blind flanges and energy lockout), an introduction to respiratory protective equipment and the roles of the entrant, the standby attendant and the entry supervisor. Finally, see how standby attendance and planned rescue work, with priority given to non-entry rescue. Aligned with the British HSE approved code of practice on confined spaces (L101) and the NFPA 350 guide. This course is theoretical and does not replace certified practical training (entry, standby attendance, gas detectors, respiratory protective equipment and rescue). The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Recognise a confined space and the atmospheric and physical hazards that make it deadly.<\/li><li>Explain why improvised rescuers die and the importance of registering and signposting spaces.<\/li><li>Explain gas testing: bump test, order of testing, testing at several heights and continuous monitoring.<\/li><li>Describe atmosphere control by cleaning, purging and ventilation.<\/li><li>Describe the entry permit, isolations and the roles of the entrant, the standby attendant and the entry supervisor.<\/li><li>Explain standby attendance, the rescue plan and non-entry rescue, and the limits of a theory course.<\/li><\/ul>        <p><b>Who it is for:<\/b> Workers, standby attendants and supervisors of confined space entries<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 \u00b7 ILO Conventions C155 and C187 \u00b7 ILO-OSH 2001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-204-espacos-confinados-modulo-teorico\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-205 permit to work and lockout\/tagout (loto) permit to work systems and isolation of hazardous energy. iso 45001 ilo conventions c155 and c187 ilo-osh 2001 conven\u00e7\u00f5es oit c155 e c187\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Permit to Work and Lockout\/Tagout (LOTO)<\/strong><small>SST-205 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Permit to work systems and isolation of hazardous energy.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45001<\/i><i>ILO Conventions C155 and C187<\/i><i>ILO-OSH 2001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Many of the most serious industrial accidents happen during maintenance, when someone opens a line they thought was empty or works on a machine that suddenly starts up. In this course for permit issuers and receivers, supervisors and maintenance technicians, you follow the team at a fictitious gas processing plant. Understand the purpose and components of a permit to work system and the lesson of Piper Alpha on permits and shift handover. Follow the life cycle of a permit, from request to close-out, with the roles of the requester, the issuer, the area authority, the performing authority and the isolation authority, the JSA, supplementary certificates, the site visit, suspension, shift handover and simultaneous operations. Apply the steps of isolation and lockout of hazardous energy (LOTO): prepare, shut down, isolate, lock and tag, dissipate and verify, with group lockout and a lock box. Finally, recognise typical failures, stop and reassess when conditions change, and learn about field checks and system audits. Aligned with the British HSE guides HSG250 and HSG253 and the IOGP Life-Saving Rules. This course does not authorise anyone to issue or accept permits or to carry out isolations: that requires formal authorisation by the site and a competence assessment. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the purpose and components of a permit to work system and the lessons of Piper Alpha.<\/li><li>Identify the work that requires a permit and the associated supplementary certificates.<\/li><li>Describe the life cycle of a permit and the roles of each party.<\/li><li>Explain suspension, shift handover, close-out and the coordination of simultaneous operations.<\/li><li>Apply the steps of isolation and lockout of hazardous energy, including group lockout and lock removal.<\/li><li>Recognise typical system failures, stop and reassess when conditions change, and support field checks.<\/li><\/ul>        <p><b>Who it is for:<\/b> Permit issuers and receivers, supervisors and maintenance technicians<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 \u00b7 ILO Conventions C155 and C187 \u00b7 ILO-OSH 2001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-205-autorizacoes-de-trabalho-permit-to-work-e-bloqueio-loto\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-206 manual handling and lifting operations safe manual handling techniques, cranes and lifting accessories. iso 45001 ilo conventions c155 and c187 ilo-osh 2001 conven\u00e7\u00f5es oit c155 e c187\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Manual Handling and Lifting Operations<\/strong><small>SST-206 \u00b7 Intermediate \u00b7 3 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Safe manual handling techniques, cranes and lifting accessories.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45001<\/i><i>ILO Conventions C155 and C187<\/i><i>ILO-OSH 2001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Lifting a sack, pushing a trolley or working near a crane are everyday tasks in warehouses, building sites and workshops, and they cause many injuries. In this theory course for warehouse, building site and maintenance workers, you follow two fictitious companies, one in logistics and the other in construction. Learn how musculoskeletal injuries arise and which factors cause them: task, individual, load and environment. Assess a task using the logic of the UK HSE MAC tool and choose measures to reduce the risk, starting by avoiding manual handling through mechanical aids. Practise the safe lifting technique, alone and as a team, including cement bags, drums and pipes. Finally, learn the rules for people working near cranes, hoists and forklifts: exclusion zone, suspended loads, a single signaller and visual checks of slings and lifting gear. Aligned with ISO 11228-1. Includes an Excel assessment sheet and two checklists. This course is theoretical and does not replace certified practical training. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain how manual handling injuries arise and identify the risk factors of the task, the individual, the load and the environment.<\/li><li>Assess a manual handling task with a simple tool and propose measures to reduce the risk, starting with mechanical aids.<\/li><li>Apply the safe lifting technique, alone and as a team, including awkward loads.<\/li><li>Apply the safety rules for people working near mechanical lifting operations.<\/li><li>Carry out a visual check of slings and lifting gear and withdraw damaged accessories from use.<\/li><li>Distinguish what you can do safely from what only certified operators, slingers and signallers do.<\/li><\/ul>        <p><b>Who it is for:<\/b> Warehouse, building site and maintenance workers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 \u00b7 ILO Conventions C155 and C187 \u00b7 ILO-OSH 2001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-206-movimentacao-manual-de-cargas-e-operacoes-de-elevacao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-207 road safety and defensive driving defensive driving principles, fatigue and journey management. iso 39001\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Road Safety and Defensive Driving<\/strong><small>SST-207 \u00b7 Intermediate \u00b7 3 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Defensive driving principles, fatigue and journey management.<\/span>\n          <span class=\"tcat-std\"><i>ISO 39001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>For many workers, the greatest risk of the day is on the road. In this theory course for professional drivers and employees who drive for work, you follow a fictitious mine and logistics company on dirt roads, through villages and on isolated routes. Identify the main risk factors: speed, alcohol and drugs, seat belts, mobile phones and fatigue, dirt roads, night driving, pedestrians, motorcycles and animals, 4x4 vehicles and lorries. Apply the principles of defensive driving: anticipation, following distance in seconds, escape space, seeing and being seen, safe overtaking and how to react to a tyre blowout. Check that the driver and the vehicle are fit before every journey, with a daily inspection, an emergency kit and a secured load. Finally, plan and monitor journeys with journey management and know how to act in the event of a breakdown or accident. Aligned with ISO 39001 and IOGP Report 365. Includes a vehicle inspection checklist and a journey plan template. This course does not replace practical driver training. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identify the main risk factors of driving for work, related to the driver, the vehicle and the road.<\/li><li>Apply the principles of defensive driving, including following distance in seconds and escape space.<\/li><li>Adapt driving to dirt roads, rain, dust and night, and react to a tyre blowout.<\/li><li>Check that the driver and the vehicle are fit before every journey, with a daily inspection and an emergency kit.<\/li><li>Plan and monitor a journey according to journey management, with check-in points and an overdue vehicle procedure.<\/li><li>Act in the event of a breakdown or accident: signal, protect, alert and assist.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professional drivers and employees who drive for work<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 39001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-207-seguranca-rodoviaria-e-conducao-defensiva\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-208 occupational health and wellbeing at work health surveillance, infectious diseases and travel health, fatigue, heat and mental health. who guidance ilo convention c161 orienta\u00e7\u00f5es da oms conven\u00e7\u00e3o oit c161\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Occupational Health and Wellbeing at Work<\/strong><small>SST-208 \u00b7 Intermediate \u00b7 2 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Health surveillance, infectious diseases and travel health, fatigue, heat and mental health.<\/span>\n          <span class=\"tcat-std\"><i>WHO guidance<\/i><i>ILO Convention C161<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Protecting workers&#039; health takes more than medical examinations: it takes a programme. In this course for supervisors, HSE technicians and HR professionals, you follow a fictitious company that runs camps for remote projects. Learn about the functions of occupational health services under ILO Convention C161, pre-employment, periodic and return-to-work examinations, and the rules on fitness for work and medical confidentiality. Organise the response to health risks in remote operations, with heat, fatigue, malaria, infectious diseases, water and food, and alcohol and drugs treated as a programme, and define on-site medical capability and medical evacuation. Identify psychosocial risks according to ISO 45003, including rotations away from family and isolation, and learn how to hold a supportive conversation. Finally, plan an annual programme with health promotion, HIV in the workplace, return to work, records and indicators. Includes a medical response plan template and an annual programme checklist. This course does not replace individual medical advice. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the functions of occupational health services and the types of health surveillance examinations.<\/li><li>Apply the rules on fitness for work and medical confidentiality in the relationship between the health service, line managers and HR.<\/li><li>Organise the response to the main health risks in remote operations, including on-site medical capability and medical evacuation.<\/li><li>Identify psychosocial risks and propose prevention and support measures, including supportive conversations.<\/li><li>Plan an annual health and wellbeing programme with health promotion, return to work, records and indicators.<\/li><li>Apply the international principles of non-discrimination and confidentiality, including for HIV in the workplace.<\/li><\/ul>        <p><b>Who it is for:<\/b> Supervisors, HSE technicians and HR<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> WHO guidance \u00b7 ILO Convention C161<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-208-saude-ocupacional-e-bem-estar-no-trabalho\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-209 job safety analysis (jsa) and dynamic risk assessment break the task into steps, identify hazards and controls, carry out the jsa with the team and reassess the risks when conditions change in the field. iso 45001 ilo guidelines ilo-osh 2001 diretrizes oit ilo-osh 2001\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Job Safety Analysis (JSA) and Dynamic Risk Assessment<\/strong><small>SST-209 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Break the task into steps, identify hazards and controls, carry out the JSA with the team and reassess the risks when conditions change in the field.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45001<\/i><i>ILO guidelines ILO-OSH 2001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>An excellent risk assessment on paper is not enough: real risks appear in the specific task, with that team, that equipment and those conditions. In this course for supervisors, team leaders and HSE technicians, you follow a team from a fictitious industrial maintenance company replacing a pump in a fuel depot. Understand where the job safety analysis (JSA) sits, between the organisation&#039;s risk assessment (HIRA) and the permit to work, and decide when it is needed. Carry out a JSA with the team: break the task into steps, identify the hazards of each step (energies, people, equipment, environment and interactions), and define controls using the hierarchy, with owners, critical controls, hold points and emergency arrangements. Communicate the JSA in the field with a briefing that confirms understanding, including different languages, new starters and contractors. Finally, practise dynamic risk assessment (stop, think, observe, act; &quot;Take 5&quot; type cards), the authority to stop work and the review of the JSA when conditions change. Aligned with ISO 45001 and the ILO Guidelines (ILO-OSH 2001). Includes a JSA sheet in Excel, a briefing guide and a dynamic assessment card. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Place the JSA within the risk management system, between the HIRA, the permit to work and dynamic assessment.<\/li><li>Decide when a task requires a JSA and who should take part.<\/li><li>Carry out a JSA with the team: steps, hazards per step, controls using the hierarchy, owners and emergency arrangements.<\/li><li>Deliver a pre-task briefing and confirm the team&#039;s understanding, including contractors and new starters.<\/li><li>Reassess the risks when conditions change, using the stop, think, observe and act cycle.<\/li><li>Apply the authority to stop work and review the JSA when the task or the conditions change.<\/li><\/ul>        <p><b>Who it is for:<\/b> Supervisors, team leaders and HSE technicians<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 \u00b7 ILO guidelines ILO-OSH 2001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-209-analise-de-seguranca-da-tarefa-jsa-e-avaliacao-dinamica-de-riscos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-210 hot work: theory module risks of welding, cutting and grinding, gas testing, the hot work permit, fire watch and control of ignition sources; does not replace practical training. nfpa 51b (fire prevention during hot work) iec 60079-10-1 (area classification) nfpa 51b (preven\u00e7\u00e3o de inc\u00eandios em trabalhos a quente) iec 60079-10-1 (classifica\u00e7\u00e3o de zonas)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Hot Work: Theory Module<\/strong><small>SST-210 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Risks of welding, cutting and grinding, gas testing, the hot work permit, fire watch and control of ignition sources; does not replace practical training.<\/span>\n          <span class=\"tcat-std\"><i>NFPA 51B (fire prevention during hot work)<\/i><i>IEC 60079-10-1 (area classification)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A spark from a grinder can travel several metres and smoulder unseen for hours; an &quot;empty&quot; drum can explode at the first cut; and welding fumes are classified as carcinogenic. In this theory course for welders, permit issuers, fire watchers and supervisors, you follow a team from a fictitious maintenance company at a fuel terminal and in a mine workshop. Identify the fire, explosion and health risks of welding, cutting, grinding and torch work: sparks and slag, &quot;empty&quot; containers, flammable atmospheres, fumes, radiation, electric shock and compressed gases. Learn to plan and authorise hot work: cold work alternatives, removing or protecting combustibles within an 11 m radius, fire blankets, gas testing, cleaning and purging, and hazardous areas (introduction). Apply the controls during the work: fire watch, gas cylinders, hoses and flashback arrestors, welder&#039;s PPE and fume extraction. Finally, finish safely, with a fire watch after the work ends, a final inspection and closure of the permit, and learn from illustrative cases. Aligned with NFPA 51B and the IOGP Life-Saving Rules. Includes a preparation checklist, a fire watch sheet and a permit template. This course is theoretical and does not replace certified practical training. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identify the fire, explosion and health risks of the different hot work processes.<\/li><li>Explain why sparks, &quot;empty&quot; containers and flammable atmospheres make hot work dangerous.<\/li><li>Explain the planning and authorisation of hot work, starting with cold work alternatives.<\/li><li>Describe the preparation of the area: combustibles within an 11 m radius, blankets, openings, gas testing, cleaning and purging.<\/li><li>Apply the controls during the work, including the fire watch, gas cylinders, welder&#039;s PPE and fume extraction.<\/li><li>Complete hot work safely, with a fire watch after the work ends, a final inspection and closure of the permit, and recognise the limits of a theory course.<\/li><\/ul>        <p><b>Who it is for:<\/b> Welders, permit issuers, fire watchers and supervisors<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> NFPA 51B (fire prevention during hot work) \u00b7 IEC 60079-10-1 (area classification)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-210-trabalho-a-quente-modulo-teorico\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-211 excavations and trenches: theory module locating buried services, soil types, shoring and battering, access, inspections and the risk of collapse and burial; does not replace practical training. ilo convention c167 (safety and health in construction) uk hse hsg185 \u00abhealth and safety in excavations\u00bb conven\u00e7\u00e3o oit c167 (seguran\u00e7a e sa\u00fade na constru\u00e7\u00e3o)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Excavations and Trenches: Theory Module<\/strong><small>SST-211 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Locating buried services, soil types, shoring and battering, access, inspections and the risk of collapse and burial; does not replace practical training.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C167 (safety and health in construction)<\/i><i>UK HSE HSG185 \u00abHealth and safety in excavations\u00bb<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The walls of a trench can collapse without warning, one cubic metre of soil can weigh more than a tonne and a half, and below ground there are electrical cables, gas and fuel lines that cannot be seen. In this theory course for site supervisors, operators and HSE technicians in construction and mining, you follow a team from a fictitious construction company extending a warehouse and carrying out drainage works at a mine. Identify the hazards of excavations: burial, falls of people, machines and materials, buried services, water, hazardous atmospheres and neighbouring structures. Prepare the excavation: service drawings, reading the ground, cable detection, hand-dug trial holes, the permit to dig, soil type and the competent person. Learn the systems that protect the walls and the people: battering, benching, shoring and trench boxes, with spoil kept back from the edge, stop blocks, barriers, access and egress. Finally, learn to inspect the excavation every day and after rain, to recognise the warning signs and to respond to emergencies without jumping in. Aligned with ILO Convention C167 and UK HSE guidance HSG185. Includes a &quot;before you dig&quot; checklist, a guide to protective systems and an inspection sheet. This course is theoretical and does not replace certified practical training. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identify the hazards of excavations and trenches, including burial, falls, buried services, water and hazardous atmospheres.<\/li><li>Explain why walls collapse and why there is no depth that is &quot;safe&quot; by definition.<\/li><li>Prepare an excavation with drawings, service detection, hand-dug trial holes, a permit to dig and soil assessment by the competent person.<\/li><li>Explain the systems that protect the walls (battering, benching, shoring, trench boxes) and the controls around the excavation.<\/li><li>Inspect an excavation and recognise the warning signs, especially after rain.<\/li><li>Respond to emergencies in excavations without creating new victims and recognise the limits of a theory course.<\/li><\/ul>        <p><b>Who it is for:<\/b> Site supervisors, operators and HSE technicians in construction and mining<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C167 (safety and health in construction) \u00b7 UK HSE HSG185 \u00abHealth and safety in excavations\u00bb<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-211-escavacoes-e-valas-modulo-teorico\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-212 lifting operations: planning, rigging and signalling (theory module) lift plans, critical lifts, load charts, lifting accessories, rigging configurations and command signals; does not replace the practical certification of operators and riggers. iogp report 376 (lifting and hoisting) iso 12480-1 (cranes: safe use) iso 16715 (crane hand signals) iogp report 376 (eleva\u00e7\u00e3o e i\u00e7amento) iso 12480-1 (gruas: utiliza\u00e7\u00e3o segura) iso 16715 (sinais manuais para gruas)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Lifting Operations: Planning, Rigging and Signalling (Theory Module)<\/strong><small>SST-212 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Lift plans, critical lifts, load charts, lifting accessories, rigging configurations and command signals; does not replace the practical certification of operators and riggers.<\/span>\n          <span class=\"tcat-std\"><i>IOGP Report 376 (lifting and hoisting)<\/i><i>ISO 12480-1 (cranes: safe use)<\/i><i>ISO 16715 (crane hand signals)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A perfect crane with a cut sling or a misunderstood signal is still an accident waiting to happen. In this theory course for lifting supervisors, signallers, riggers and HSE technicians, you follow the team of a fictitious company as it prepares and carries out the critical lift of a heat exchanger next to a live gas facility. Learn the roles of the lifting team (appointed person, supervisor, operator, rigger and signaller), the classification of lifts as routine, complex and critical, the types of crane, and the inspection and thorough examination of equipment. Interpret a lift plan: weight and centre of gravity, load chart and radius, ground, outriggers and mats, wind, power lines, exclusion zone, tandem lifts and lifts over live plant, approval and the pre-lift meeting. Select and inspect slings, wire rope and chain slings, shackles and eyebolts, understand the working load limit, the effect of the leg angle and rigging configurations, and apply rejection criteria, edge protection and tag lines. Communicate through a single signaller, standard hand signals and radio, including blind lifts. Finally, follow the execution with the trial lift and analyse typical failures in a case study. Aligned with IOGP good practice, ISO 12480-1 and ISO 16715. Includes an Excel lift plan template, an accessory inspection guide, a signals chart and a radio protocol. This course is theoretical and does not replace certified practical training, the certification of operators, riggers and signallers, or site authorisation. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the organisation of lifting operations, the roles of the team and the classification of lifts.<\/li><li>Explain the daily inspection and thorough examination of equipment and the control of lifting accessories.<\/li><li>Interpret the elements of a lift plan, including weight, radius, load chart, ground, wind, power lines and the exclusion zone.<\/li><li>Select and inspect lifting accessories and rigging configurations, taking into account the effect of the leg angle.<\/li><li>Apply the rules of communication and signalling, including standard hand signals, radio and blind lifts.<\/li><li>Analyse typical failures in lifts and the related prevention measures, recognising the limits of a theory course.<\/li><\/ul>        <p><b>Who it is for:<\/b> Lifting supervisors, signallers, riggers and HSE technicians<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IOGP Report 376 (lifting and hoisting) \u00b7 ISO 12480-1 (cranes: safe use) \u00b7 ISO 16715 (crane hand signals)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-212-operacoes-de-elevacao-planeamento-lingagem-e-sinalizacao-modulo-teorico\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-213 control of hazardous substances at work chemical inventory, exposure assessment, hierarchy of controls, storage by compatibility and health surveillance. ilo convention c170 (chemicals) ghs (un globally harmonized system) conven\u00e7\u00e3o oit c170 (produtos qu\u00edmicos) ghs (sistema mundialmente harmonizado da onu)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Control of Hazardous Substances at Work<\/strong><small>SST-213 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Chemical inventory, exposure assessment, hierarchy of controls, storage by compatibility and health surveillance.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C170 (chemicals)<\/i><i>GHS (UN Globally Harmonized System)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A water bottle filled with degreaser, an open solvent tank, a welder without extraction: chemical risks are in plain sight, but their effects often appear years later. In this course for supervisors, HSE technicians and warehouse and laboratory managers, you follow the building of a hazardous substances control programme at a fictitious mining company, with a maintenance workshop, a laboratory, a warehouse and a fuel depot. Link the label and the safety data sheet to a control programme and learn the routes of entry and the acute and chronic effects of fuels, solvents, acids, cement, silica, welding fumes and hydrogen sulphide. Draw up a chemical inventory and a safety data sheet file, and assess exposure: who, how, for how long and to what amount, with an introduction to control banding, to exposure limits set by the applicable law and to when to measure. Select controls using the hierarchy: elimination, substitution, closed systems, local exhaust ventilation and its verification, administrative controls, hygiene and personal protective equipment chosen from the data sheet, including gloves and respiratory protection with fit testing. Organise storage by compatibility, with secondary containment, flammables cabinets and labels on secondary containers, internal transport, spill response and hazardous waste. Finally, integrate health surveillance, training, records and audit, in an integrated case. Aligned with ILO Convention No. 170, the ILO code of practice on chemicals and the United Nations GHS. Includes downloadable templates: inventory and exposure assessment in Excel, guides on controls, gloves and respiratory protection, a compatibility table, a spill plan and a training matrix. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Link the information on the label and the safety data sheet to a hazardous substances control programme.<\/li><li>Draw up a chemical inventory and assess workers&#039; exposure, recognising the role of exposure limits and measurements.<\/li><li>Select controls for hazardous substances according to the hierarchy of controls, including local exhaust ventilation and personal protective equipment.<\/li><li>Organise storage by compatibility, internal transport and spill response, including hazardous waste.<\/li><li>Integrate health surveillance, training, records and audit into the control programme.<\/li><\/ul>        <p><b>Who it is for:<\/b> Supervisors, HSE technicians and warehouse and laboratory managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C170 (chemicals) \u00b7 GHS (UN Globally Harmonized System)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-213-controlo-de-substancias-perigosas-no-trabalho\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-214 hse for supervisors and team leaders the supervisor&#039;s role in hse: briefings and toolbox talks, checking permits, intervening on unsafe acts, managing contractors during the shift and first response to incidents. iogp report 459 (life-saving rules) iogp report 452 (safety leadership and culture) iogp report 452 (lideran\u00e7a e cultura de seguran\u00e7a)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>HSE for Supervisors and Team Leaders<\/strong><small>SST-214 \u00b7 Intermediate \u00b7 6 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">The supervisor&#039;s role in HSE: briefings and toolbox talks, checking permits, intervening on unsafe acts, managing contractors during the shift and first response to incidents.<\/span>\n          <span class=\"tcat-std\"><i>IOGP Report 459 (Life-Saving Rules)<\/i><i>IOGP Report 452 (safety leadership and culture)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The standard a supervisor walks past is the standard the team accepts. In this course for supervisors, foremen and team leaders, you follow the first weeks of a newly promoted maintenance supervisor at a fictitious company working at a client&#039;s fuel terminal. Learn the supervisor&#039;s duties in safety, health and environment under the applicable law and the company&#039;s system, their influence on the team&#039;s behaviour, the importance of leading by example and the management of competence, including certificates, new and short-service employees. Plan the shift with briefings and safety talks, job safety analysis, checking of permits and isolations, equipment and PPE, simultaneous operations and shift handover. Observe work in the field and intervene on unsafe acts and conditions with a structured intervention conversation, recognise safe behaviour, use the authority to stop work and apply just culture. Induct and supervise contractors, drivers and visitors, communicate the site rules and manage the interface with the client. Finally, lead the first response to incidents (make safe, give aid, raise the alarm, preserve the scene), notify, support the investigation, follow up the actions and use simple team indicators, in a case covering a full shift. Aligned with ILO Convention No. 155, the IOGP Life-Saving Rules and safety leadership guidance, and ISO 45001. Includes downloadable templates: competence matrix, start-of-shift checklist, briefing card, simultaneous operations matrix, shift handover log, intervention conversation guide, contractor checklist, first response card, initial report and indicator dashboard. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the supervisor&#039;s role and responsibilities in HSE, including their influence on the team&#039;s behaviour and the management of competence.<\/li><li>Plan the shift with briefings, job safety analysis, checking of permits and isolations, management of simultaneous operations and shift handover.<\/li><li>Observe work and intervene on unsafe acts and conditions, recognising safe behaviour and applying the authority to stop work and just culture.<\/li><li>Induct and supervise contractors and other third parties during the shift and manage the interface with the client.<\/li><li>Lead the first response to an incident and its reporting, support the investigation and follow up the actions.<\/li><\/ul>        <p><b>Who it is for:<\/b> Supervisors, foremen and team leaders<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IOGP Report 459 (Life-Saving Rules) \u00b7 IOGP Report 452 (safety leadership and culture)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-214-hse-para-supervisores-e-chefes-de-equipa\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-215 workplace safety inspections plan and carry out routine and topic inspections, use checklists, classify non-conformities and follow up actions through to closure. iso 45001 uk hse hsg65 \u00abmanaging for health and safety\u00bb\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Workplace Safety Inspections<\/strong><small>SST-215 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Plan and carry out routine and topic inspections, use checklists, classify non-conformities and follow up actions through to closure.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45001<\/i><i>UK HSE HSG65 \u00abManaging for health and safety\u00bb<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Hazards do not wait for the audit: a removed guard, a blocked fire extinguisher or a locked exit appear little by little, while work goes on. In this course for supervisors, HSE technicians and safety committee members, you follow a fictitious logistics company in its warehouse, its fleet workshop and the building site of a new hall. Distinguish the types of inspection (pre-use, routine, topic, management and statutory examinations by a competent person) and the difference between inspection and audit, together with the role of the safety committee. Plan an inspection programme with a frequency set by risk and design useful checklists, knowing their limits. Inspect in the field: people, equipment, environment, housekeeping, signage and emergency equipment, talking to workers and recording conditions and behaviours. Finally, classify non-conformities by risk, write the report and follow up the actions through to closure, verifying effectiveness and analysing trends. Aligned with ISO 45001 and UK HSE guidance HSG65. Includes an inspection programme in Excel, checklists and a non-conformity log. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguish the types of inspection and their role in HSE management, including the difference between inspection and audit.<\/li><li>Plan an inspection programme with a frequency set by risk.<\/li><li>Design specific, observable checklists and recognise their limits.<\/li><li>Carry out an inspection in the field, talking to workers and recording conditions and behaviours.<\/li><li>Classify non-conformities by risk and define immediate and planned actions with an owner and a deadline.<\/li><li>Follow up actions through to closure, verify their effectiveness and analyse trends.<\/li><\/ul>        <p><b>Who it is for:<\/b> Supervisors, HSE technicians and safety committee members<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 \u00b7 UK HSE HSG65 \u00abManaging for health and safety\u00bb<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-215-inspecoes-de-seguranca-no-local-de-trabalho\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-216 mobile equipment and site traffic management separating pedestrians and vehicles, blind spots, reversing, banksmen, traffic plans and rules for forklifts and machines; does not replace operator certification. uk hse hsg136 \u00aba guide to workplace transport safety\u00bb ilo convention c176 (safety and health in mines) conven\u00e7\u00e3o oit c176 (seguran\u00e7a e sa\u00fade nas minas)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Mobile Equipment and Site Traffic Management<\/strong><small>SST-216 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Separating pedestrians and vehicles, blind spots, reversing, banksmen, traffic plans and rules for forklifts and machines; does not replace operator certification.<\/span>\n          <span class=\"tcat-std\"><i>UK HSE HSG136 \u00abA guide to workplace transport safety\u00bb<\/i><i>ILO Convention C176 (safety and health in mines)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>On a building site, in a mine or at a logistics park, machines weighing tens of tonnes and people on foot share the same space, and the operator cannot see everything around them. In this course for supervisors, operators and HSE technicians in construction, mining and logistics, you follow a fictitious construction company at a logistics platform, with examples from an open-pit mine. Identify the risks of mobile equipment (being struck, crushing, overturning, falling loads and collisions), blind spots and the dangers of reversing. Draw up the essential elements of a traffic management plan: separation of pedestrians and vehicles, one-way systems, speeds, routes, signage, lighting, loading and unloading, parking, visitors and deliveries. Apply the manoeuvring rules, the position and signals of the banksman, eye contact, radio, electronic aids and the rules near trenches and power lines. Finally, check that operators and machines are fit for work: authorisation, pre-use checks, seat belts and protective structures, stability and safe parking. Aligned with UK HSE guidance HSG136 and ILO Convention C176. Theory course: it does not replace certified practical training or operator certification. Includes a traffic plan template, a banksman card and pre-use checklists. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identify the risks of mobile equipment in the workplace, including blind spots and reversing.<\/li><li>Draw up the essential elements of a traffic management plan, separating pedestrians and vehicles.<\/li><li>Define rules for loading and unloading, parking, visitors and deliveries.<\/li><li>Apply the rules on manoeuvring, the banksman&#039;s position and signals, and communication with operators.<\/li><li>Apply the rules for machines near trenches and power lines.<\/li><li>Check that operators and machines are fit before work starts, recognising the limits of a theory course.<\/li><\/ul>        <p><b>Who it is for:<\/b> Supervisors, operators and HSE technicians in construction, mining and logistics<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> UK HSE HSG136 \u00abA guide to workplace transport safety\u00bb \u00b7 ILO Convention C176 (safety and health in mines)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-216-equipamentos-moveis-e-gestao-de-trafego-em-obra\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-217 human factors and human error in safety types of error and violation, factors that influence performance, error-proof procedures and how to design work for real people. uk hse hsg48 \u00abreducing error and influencing behaviour\u00bb iso 6385 (ergonomics principles in the design of work systems) iso 6385 (princ\u00edpios ergon\u00f3micos na conce\u00e7\u00e3o de sistemas de trabalho)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Human Factors and Human Error in Safety<\/strong><small>SST-217 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Types of error and violation, factors that influence performance, error-proof procedures and how to design work for real people.<\/span>\n          <span class=\"tcat-std\"><i>UK HSE HSG48 \u00abReducing error and influencing behaviour\u00bb<\/i><i>ISO 6385 (ergonomics principles in the design of work systems)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Everyone makes mistakes, including the most competent and careful people. The useful question is not who made the mistake, but how work can be designed so that error is less likely, easier to detect and less serious. In this course for supervisors, HSE technicians and operational managers, you follow a fictitious company at a gas processing unit. Distinguish the types of error (slips, lapses, rule-based and knowledge-based mistakes) and of violation (routine, situational and exceptional) and understand why error is a symptom and not a cause. Identify the factors that shape performance: fatigue, workload, time pressure, distractions, communication and shift handover, environment, design of equipment and interfaces, competence and experience. Find error traps in a task and write procedures that people can use, with checklists and independent verification, managing the gap between work as prescribed and work as done. Finally, design tasks and equipment for real people: critical tasks, error-proof solutions, labelling and layout, just culture and learning from normal work, in a valve maintenance case. Aligned with UK HSE guidance HSG48 and ISO 6385. Focuses on prevention and the design of work; incident investigation is covered in other courses. Includes a guide to the factors, a guide to procedures and a critical task analysis template. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguish slips, lapses, mistakes and violations and explain why they happen.<\/li><li>Explain why human error is a symptom and why asking for more care is not enough as a control.<\/li><li>Identify the factors that shape human performance in a real task.<\/li><li>Identify error traps and improve procedures for the people who use them.<\/li><li>Apply checklists and independent verification at critical steps and manage the gap between work as prescribed and work as done.<\/li><li>Design tasks and equipment that reduce the likelihood of error, using critical task analysis and error-proof solutions.<\/li><\/ul>        <p><b>Who it is for:<\/b> Supervisors, HSE technicians and operational managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> UK HSE HSG48 \u00abReducing error and influencing behaviour\u00bb \u00b7 ISO 6385 (ergonomics principles in the design of work systems)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-217-fatores-humanos-e-erro-humano-na-seguranca\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-218 emergency teams and evacuation wardens: theory module roles and organisation of emergency teams, area sweeps, roll call at the assembly point, assistance to people with reduced mobility and participation in drills. ilo convention c155 (emergency measures and first aid) nfpa 101 (life safety code) conven\u00e7\u00e3o oit c155 (medidas de emerg\u00eancia e primeiros socorros)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Emergency Teams and Evacuation Wardens: Theory Module<\/strong><small>SST-218 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Roles and organisation of emergency teams, area sweeps, roll call at the assembly point, assistance to people with reduced mobility and participation in drills.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C155 (emergency measures and first aid)<\/i><i>NFPA 101 (Life Safety Code)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>When an alarm sounds, there are only a few minutes for everyone to get out safely, for no one to be left behind in a closed room and for those who need help to receive it. That only happens if someone has organised and trained the team beforehand. In this course for evacuation wardens, safety representatives and emergency team members, you follow a fictitious company in its head office building and the adjoining warehouse. Learn the emergency organisation and the tasks of each role: coordinator, evacuation wardens, first aiders, first response and support, including what is done day to day with escape routes, fire doors, fire extinguishers and attendance lists. Lead the evacuation of an area: react to the alarm, direct people, check toilets and closed rooms, close doors, do not use lifts, and accompany visitors and contractors. Organise the roll call at the assembly point, report who is missing and assist people with special needs, with personal emergency evacuation plans and refuge areas. Finally, prepare, observe and evaluate drills and turn the lessons into improvements. Aligned with ILO Convention C155, with NFPA 101 as a reference. Theory course: it does not replace drills, practice with fire extinguishers or first aid training. Includes an evacuation warden checklist, a roll call kit with a personal emergency evacuation plan and a drill observation checklist. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the organisation of the emergency team and the tasks of each role, during an emergency and day to day.<\/li><li>Keep their area ready for evacuation: routes, fire doors, equipment and attendance lists.<\/li><li>Lead the evacuation of an area as an evacuation warden, including checking closed spaces.<\/li><li>Organise the roll call at the assembly point and report who is missing.<\/li><li>Assist people with special needs through personal emergency evacuation plans.<\/li><li>Prepare, observe and evaluate drills and propose improvements, recognising the limits of a theory course.<\/li><\/ul>        <p><b>Who it is for:<\/b> Evacuation wardens, safety representatives and emergency team members<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C155 (emergency measures and first aid) \u00b7 NFPA 101 (Life Safety Code)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-218-equipas-de-emergencia-e-chefes-de-evacuacao-modulo-teorico\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-301 ohs management systems under iso 45001 requirements of the standard, planning, implementation and improvement of the ohs system. iso 45001 ilo conventions c155 and c187 ilo-osh 2001 conven\u00e7\u00f5es oit c155 e c187\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>OHS Management Systems under ISO 45001<\/strong><small>SST-301 \u00b7 Advanced \u00b7 11 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Requirements of the standard, planning, implementation and improvement of the OHS system.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45001<\/i><i>ILO Conventions C155 and C187<\/i><i>ILO-OSH 2001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>How do you turn a set of safety rules into a system that works in the field, involves workers and improves every year? In this advanced course you work through ISO 45001 clause by clause, with plain-language explanations and practical examples: the PDCA cycle and the harmonised structure shared with ISO 9001 and ISO 14001, the context of the organisation and interested parties (including the decision on climate change), leadership and worker participation, planning based on hazards, risks, opportunities and legal requirements, support, operational control with the hierarchy of controls, management of change and of contractors, performance evaluation, internal audit, management review and improvement. It ends with a gap analysis and an implementation plan at a fictitious mining company. Aligned with ISO 45001 and the ILO-OSH 2001 guidelines; the course does not certify organisations or qualify certification auditors. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the purpose of an OHS management system, the PDCA cycle and the structure of ISO 45001.<\/li><li>Determine the context of the organisation, the interested parties and the scope of the system.<\/li><li>Apply the requirements on leadership, policy, roles, and consultation and participation of workers.<\/li><li>Plan the system based on hazards, risks, opportunities, legal requirements and objectives.<\/li><li>Organise resources, competence, communication and documented information.<\/li><li>Apply operational control, the hierarchy of controls, management of change, contractor control and emergency preparedness.<\/li><li>Evaluate performance with indicators, evaluation of compliance, internal audit and management review.<\/li><li>Manage incidents and non-conformities and plan the implementation of a system based on a gap analysis.<\/li><\/ul>        <p><b>Who it is for:<\/b> HSE technicians and coordinators, management system managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 \u00b7 ILO Conventions C155 and C187 \u00b7 ILO-OSH 2001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-301-gestao-de-sistemas-de-sst-segundo-a-iso-45001\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-302 emergency plans and crisis management developing emergency plans, drills, communication and business continuity. iso 22301 iso 22320\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Emergency Plans and Crisis Management<\/strong><small>SST-302 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Developing emergency plans, drills, communication and business continuity.<\/span>\n          <span class=\"tcat-std\"><i>ISO 22301<\/i><i>ISO 22320<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>At two in the morning, there is a fire in a loading bay, an injured driver and a video on social media. What is written in the plan, what has been trained and who decides makes all the difference. In this advanced course you learn to prepare the organisation for emergencies and crises from end to end: turn risks into credible scenarios (fire, explosion, gas leak, spill, multiple casualties, extreme weather, security, epidemic) and define response levels, draw up an emergency plan coordinated with the fire service, hospitals, authorities and neighbours, including medical evacuation from remote locations, organise incident command and control, plan and evaluate exercises, manage the crisis and communication with families, employees, the media and social networks, and link the response to business continuity, recovery and psychological support. Aligned with ISO 45001 (8.2), with ISO 22320 and ISO 22301 as references. Continuous case at a fictitious fuel terminal. It does not replace the practical training of response teams. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identify and assess an organisation&#039;s emergency scenarios and define response levels with escalation criteria.<\/li><li>Draw up an emergency plan with organisation, procedures per scenario and resources, coordinated with external services and with medical evacuation from remote locations.<\/li><li>Organise the command and control of an incident, including the decision log and operational communications.<\/li><li>Plan, conduct and evaluate exercises and drills and turn the lessons into improvements.<\/li><li>Manage a crisis and the related communication with families, employees, the media, authorities and social networks.<\/li><li>Link emergency response to business continuity, recovery and post-incident psychological support.<\/li><\/ul>        <p><b>Who it is for:<\/b> HSE coordinators, managers and crisis management teams<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 22301 \u00b7 ISO 22320<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-302-planos-de-emergencia-e-gestao-de-crises\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-303 safety culture and behaviour-based safety (bbs) safety leadership, behavioural observations and positive reinforcement. iso 45001 ilo conventions c155 and c187 ilo-osh 2001 conven\u00e7\u00f5es oit c155 e c187\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Safety Culture and Behaviour-Based Safety (BBS)<\/strong><small>SST-303 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Safety leadership, behavioural observations and positive reinforcement.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45001<\/i><i>ILO Conventions C155 and C187<\/i><i>ILO-OSH 2001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Why does a building site with good procedures still have near misses? Often, the answer lies in safety culture: in what people believe, what managers tolerate and what really happens when the deadline gets tight. In this advanced course you learn to diagnose safety culture with perception surveys and the maturity ladder, to practise visible and consistent leadership, to analyse at-risk behaviour with the antecedents, behaviour, consequences model, to design a behavioural observation programme that avoids the most common pitfalls, to hold safety conversations and recognise safe behaviour, and to measure and sustain change with leading indicators and a culture improvement plan. Aligned with IOGP Report 452 and ISO 45001 as references. With a continuous case at a fictitious construction company that works with contractors, scenario-based decisions and downloadable templates. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain what safety culture is, distinguish culture from climate and diagnose culture with several methods.<\/li><li>Demonstrate visible and consistent safety leadership, including at moments when production and safety seem to compete.<\/li><li>Analyse at-risk behaviour with the antecedents, behaviour, consequences model and choose consequences that reinforce safe behaviour.<\/li><li>Design a behavioural observation programme, avoiding card counting, blame and an exclusive focus on the worker.<\/li><li>Hold structured safety conversations, recognise safe behaviour and intervene on at-risk behaviour.<\/li><li>Measure culture with leading indicators and draw up a culture improvement plan sustained over time.<\/li><\/ul>        <p><b>Who it is for:<\/b> Managers, supervisors and HSE technicians<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 \u00b7 ILO Conventions C155 and C187 \u00b7 ILO-OSH 2001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-303-cultura-de-seguranca-e-seguranca-comportamental-bbs\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-304 hse audits: planning, field verification and reporting audit hse performance and legal compliance in the field, including permits to work and contractors, aligned with iso 45001 and iso 19011. iso 45001 iso 19011\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>HSE Audits: Planning, Field Verification and Reporting<\/strong><small>SST-304 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Audit HSE performance and legal compliance in the field, including permits to work and contractors, aligned with ISO 45001 and ISO 19011.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45001<\/i><i>ISO 19011<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>An inspection tells you whether the fire extinguisher is charged; an audit tells you whether the system that keeps it charged works. In this advanced course you learn to audit HSE performance from end to end, aligned with ISO 19011 and ISO 45001: distinguish the types of audit and apply the principles of auditing, build a risk-based programme and a plan for each audit, collect evidence in the field through sampling, interviews and observation, verify permits to work, isolations and contractors on site, evaluate compliance with the applicable law and other requirements, write and grade findings, run the closing meeting, write the report and follow up corrective actions through to their effectiveness, evaluating and improving the programme itself. With a continuous case at a fictitious fuel terminal, decision scenarios and downloadable templates. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguish the types of HSE audit, differentiate them from inspections and apply the auditing principles of ISO 19011.<\/li><li>Draw up a risk-based audit programme and an audit plan with scope, criteria, team and checklists.<\/li><li>Collect and cross-check evidence in the field, including the verification of permits to work, isolations and contractors.<\/li><li>Evaluate compliance with legal requirements and other requirements, based on a register of requirements and on evidence.<\/li><li>Write and grade findings, run the closing meeting and prepare the audit report.<\/li><li>Follow up corrective actions through to the verification of their effectiveness and evaluate and improve the audit programme.<\/li><\/ul>        <p><b>Who it is for:<\/b> HSE technicians and coordinators, internal auditors<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 \u00b7 ISO 19011<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-304-auditorias-hse-planeamento-verificacao-no-terreno-e-relatorio\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-305 contractor hse management the full cycle on the client side: contract risk assessment, pre-qualification, interface documents, mobilisation, supervision, performance evaluation and lessons learned. iogp report 423 (hse management in contracts) iso 45001 iogp report 423 (gest\u00e3o hse em contratos)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Contractor HSE Management<\/strong><small>SST-305 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">The full cycle on the client side: contract risk assessment, pre-qualification, interface documents, mobilisation, supervision, performance evaluation and lessons learned.<\/span>\n          <span class=\"tcat-std\"><i>IOGP Report 423 (HSE management in contracts)<\/i><i>ISO 45001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Many of the highest-risk jobs at a facility are carried out by contractors: maintenance, shutdowns, scaffolding, lifting, industrial cleaning. The contract transfers the work, but it does not transfer all the responsibility. In this advanced course you learn to manage the full cycle on the client side: assess the risk of the contract and write HSE requirements into the scope of work, pre-qualify and select contractors with HSE criteria, prepare the contractor&#039;s HSE plan and the interface document, run mobilisation and the kick-off meeting, supervise execution through verification, monitoring and audit, intervene and escalate when needed, and close the contract with a performance evaluation and lessons learned. Aligned with IOGP Report 423 and clause 8.1.4 of ISO 45001 as references. With a continuous case of a maintenance contract at a fictitious gas processing facility, scenario-based decisions and downloadable templates. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain why contractor HSE management requires its own cycle and distinguish the responsibilities of the client, the contractor and the subcontractor.<\/li><li>Classify the risk of a contract and define proportionate HSE requirements in the scope of work and in the evaluation of bids.<\/li><li>Pre-qualify and select contractors with HSE criteria, recognising the limits of historical data.<\/li><li>Prepare the contractor&#039;s HSE plan, the interface document and mobilisation, including induction and the kick-off meeting.<\/li><li>Supervise the contractor&#039;s HSE performance during execution and decide when to intervene and escalate.<\/li><li>Evaluate the contractor&#039;s final performance, record lessons learned and feed the supplier database.<\/li><\/ul>        <p><b>Who it is for:<\/b> HSE coordinators, contract and project managers (client side)<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IOGP Report 423 (HSE management in contracts) \u00b7 ISO 45001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-305-gestao-hse-de-empreiteiros\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-306 hse technician: professional practice and the hse programme build and manage the site hse programme: annual plan, register of legal requirements, training matrix, leading and lagging indicators and reports to management. ilo guidelines ilo-osh 2001 ilo code of practice on recording and notification of occupational accidents and diseases (1996) diretrizes oit ilo-osh 2001 c\u00f3digo de pr\u00e1ticas da oit sobre registo e notifica\u00e7\u00e3o de acidentes de trabalho e doen\u00e7as profissionais (1996)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>HSE Technician: Professional Practice and the HSE Programme<\/strong><small>SST-306 \u00b7 Advanced \u00b7 10 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Build and manage the site HSE programme: annual plan, register of legal requirements, training matrix, leading and lagging indicators and reports to management.<\/span>\n          <span class=\"tcat-std\"><i>ILO guidelines ILO-OSH 2001<\/i><i>ILO code of practice on recording and notification of occupational accidents and diseases (1996)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Being an HSE technician is much more than carrying out inspections and filling in reports. It means building and managing a site&#039;s HSE programme, advising management and line managers, and earning the trust of workers. In this advanced course you learn to perform the role with competence and ethics, to keep a register of legal and other requirements and evaluate compliance, to draw up the annual HSE plan linked to significant risks, to manage the training matrix and critical certifications, to calculate and interpret leading and lagging indicators with quality data, to organise communication, worker consultation and the safety committee, and to prepare reports that lead management to make decisions. Aligned with the ILO-OSH 2001 guidelines, the ILO code of practice on recording and notification of occupational accidents and diseases, and ISO 45001 as references. With a continuous case at a fictitious open-pit mine, scenario-based decisions and downloadable Excel templates. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the role, competences and ethics of the HSE technician and act as an adviser to management, line managers and workers.<\/li><li>Keep a register of legal and other requirements and evaluate compliance with evidence.<\/li><li>Draw up a site&#039;s annual HSE plan, with objectives, programmes, resources, schedule and budget linked to significant risks.<\/li><li>Manage the training matrix, induction and critical certifications, assessing real competence.<\/li><li>Calculate and interpret leading and lagging HSE indicators, always stating the basis and ensuring data quality.<\/li><li>Organise communication, worker consultation and the running of the safety committee.<\/li><li>Prepare clear HSE reports, with recommendations that support management decisions.<\/li><\/ul>        <p><b>Who it is for:<\/b> HSE technicians and those taking on HSE roles<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO guidelines ILO-OSH 2001 \u00b7 ILO code of practice on recording and notification of occupational accidents and diseases (1996)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-306-tecnico-hse-pratica-profissional-e-programa-hse\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-307 major incident investigation: barrier analysis and advanced methods lead investigations of major incidents with barrier analysis, bow-tie, timelines and organisational factors, and turn the conclusions into learning. uk hse hsg245 \u00abinvestigating accidents and incidents\u00bb iogp report 544 (barrier definitions) iogp report 544 (defini\u00e7\u00f5es de barreiras)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Major Incident Investigation: Barrier Analysis and Advanced Methods<\/strong><small>SST-307 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Lead investigations of major incidents with barrier analysis, bow-tie, timelines and organisational factors, and turn the conclusions into learning.<\/span>\n          <span class=\"tcat-std\"><i>UK HSE HSG245 \u00abInvestigating accidents and incidents\u00bb<\/i><i>IOGP Report 544 (barrier definitions)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>At two in the morning, a leak during maintenance ignites and two technicians are injured. It could have been much worse. In this advanced course you learn to lead the investigation of major and high-potential incidents: classify by the worst credible outcome, set terms of reference and an independent team, manage physical, electronic and documentary evidence with a chain of custody, conduct cognitive interviews, build detailed timelines, events and causal factors charts and change analyses, analyse barriers with a retrospective bow-tie and the definitions of IOGP Report 544, identify human and organisational factors (Reason&#039;s model, local rationality, systemic methods) and turn the conclusions into robust recommendations and organisational learning. Aligned with HSG245, the guidance of the British health and safety regulator, as a good practice reference. Continuous case at a fictitious gas treatment plant. Assumes the foundation of course SST-202. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Classify incidents by potential and organise a major incident investigation, with terms of reference, independence and a suitable team.<\/li><li>Manage the physical, electronic and documentary evidence of a complex investigation, with a chain of custody, testing and cognitive interviews.<\/li><li>Build detailed timelines, events and causal factors charts and change analyses.<\/li><li>Analyse failed, degraded, missing and effective barriers with a retrospective bow-tie.<\/li><li>Identify human and organisational factors in a major incident without stopping at human error.<\/li><li>Formulate robust recommendations, communicate the results and verify their effectiveness as organisational learning.<\/li><\/ul>        <p><b>Who it is for:<\/b> Lead investigators, HSE coordinators and managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> UK HSE HSG245 \u00abInvestigating accidents and incidents\u00bb \u00b7 IOGP Report 544 (barrier definitions)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-307-investigacao-de-incidentes-graves-analise-de-barreiras-e-metodos-avancados\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-308 hse management in construction projects and industrial facilities project hse plan, safety in design, coordination of multiple contractors, start-up and commissioning, and reporting to the client. ilo convention c167 and ilo code of practice \u00absafety and health in construction\u00bb (revised edition, 2022) conven\u00e7\u00e3o oit c167 e c\u00f3digo de pr\u00e1ticas da oit \u00absafety and health in construction\u00bb (edi\u00e7\u00e3o revista, 2022)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>HSE Management in Construction Projects and Industrial Facilities<\/strong><small>SST-308 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Project HSE plan, safety in design, coordination of multiple contractors, start-up and commissioning, and reporting to the client.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C167 and ILO code of practice \u00abSafety and health in construction\u00bb (revised edition, 2022)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Many decisions that protect, or endanger, the people who build and operate a facility are made before construction begins. In this advanced course you learn to manage HSE on a construction project or industrial facility throughout its life cycle: the roles of the client, the designer, the coordinator, the principal contractor and the site supervision team, safety in design in project reviews (an introduction to HAZID and HAZOP), the HSE plan for the project and the site, the coordination of several contractors and of simultaneous high-risk work, the risks of start-up and commissioning (energisation, pressure testing, inerting, pre-start-up review, handover to operations) and performance measurement, reporting to the client and close-out with the HSE handover file. Aligned with ILO Convention 167 and the ILO code of practice on safety and health in construction; the British CDM Regulations 2015 are cited as good practice. Continuous case on the fictitious expansion of a fuel terminal. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the HSE responsibilities of each party in the phases of a project&#039;s life cycle.<\/li><li>Apply safety in design in project reviews and maintain the project risk register.<\/li><li>Draw up the project HSE plan and organise the site, welfare facilities and induction.<\/li><li>Coordinate several contractors, the interfaces and simultaneous high-risk work.<\/li><li>Manage the risks of start-up and commissioning and the handover from construction to operations.<\/li><li>Measure the project&#039;s HSE performance, report to the client and prepare close-out with the HSE handover file.<\/li><\/ul>        <p><b>Who it is for:<\/b> Project managers, site HSE coordinators and site supervision teams<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C167 and ILO code of practice \u00abSafety and health in construction\u00bb (revised edition, 2022)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-308-gestao-hse-em-projetos-de-construcao-e-instalacoes-industriais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-309 occupational hygiene: assessment and control of exposures principles for assessing exposure to dusts, silica, fumes, chemicals, noise, vibration and heat, sampling strategies and control programmes. ilo conventions c148 (air pollution, noise and vibration) and c170 (chemicals) conven\u00e7\u00f5es oit c148 (ar, ru\u00eddo e vibra\u00e7\u00f5es) e c170 (produtos qu\u00edmicos)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Occupational Hygiene: Assessment and Control of Exposures<\/strong><small>SST-309 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Principles for assessing exposure to dusts, silica, fumes, chemicals, noise, vibration and heat, sampling strategies and control programmes.<\/span>\n          <span class=\"tcat-std\"><i>ILO Conventions C148 (air pollution, noise and vibration) and C170 (chemicals)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Silica dust, welding fumes, solvents, noise, vibration and heat do not cause spectacular accidents: they cause diseases that appear years later and that, very often, can no longer be cured. In this advanced course you learn the principles of occupational hygiene (anticipate, recognise, evaluate and control), the concept of the occupational exposure limit, how to build an assessment strategy with similar exposure groups, the assessment and control of dusts, silica, fumes, vapours, gases, biological agents, noise, vibration, heat and radiation, and the organisation of an occupational hygiene programme linked to health surveillance. With international references (ILO Conventions C148 and C170, and the standards ISO 7708, ISO 9612, ISO 5349, ISO 2631 and ISO 7243, for alignment), a continuous case at a fictitious open-pit mine, decision scenarios and spreadsheet exercises. Specific exposure limits are set by the applicable law. The course does not qualify you to carry out formal sampling, which requires a competent hygienist or a qualified laboratory. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the principles of occupational hygiene and the concept of the occupational exposure limit.<\/li><li>Define an exposure assessment strategy with similar exposure groups.<\/li><li>Assess and control exposure to dusts, crystalline silica and fumes.<\/li><li>Assess and control exposure to chemical and biological agents.<\/li><li>Assess and control exposure to noise, vibration, heat and radiation.<\/li><li>Organise an occupational hygiene programme linked to health surveillance.<\/li><\/ul>        <p><b>Who it is for:<\/b> HSE technicians and coordinators, occupational health<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Conventions C148 (air pollution, noise and vibration) and C170 (chemicals)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-309-higiene-ocupacional-avaliacao-e-controlo-de-exposicoes\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-310 hse governance and top management responsibilities top management responsibilities, hse policy and objectives, visible leadership, oversight of critical risks and performance assurance, aligned with iso 45001 and the ilo-osh 2001 guidelines. iso 45001 ilo-osh 2001\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>HSE Governance and Top Management Responsibilities<\/strong><small>SST-310 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Top management responsibilities, HSE policy and objectives, visible leadership, oversight of critical risks and performance assurance, aligned with ISO 45001 and the ILO-OSH 2001 guidelines.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45001<\/i><i>ILO-OSH 2001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Major industrial accidents rarely start in the field: they start in decisions, priorities and silences at top management level. In this advanced course for board members, directors and senior managers, you learn to treat safety, health and environment (HSE) as a governance matter: understand the duties of top management, define the HSE policy, objectives and risk appetite, show visible leadership in the field, oversee critical and major accident risks, obtain reliable assurance on performance with leading and lagging indicators and the three lines model, and ensure accountability, management review and communication after a major accident. Aligned with ISO 45001 and the ILO-OSH 2001 guidelines, with lessons from public reports on major accidents and a continuous case in the board of directors of a fictitious mining company. It does not cite national laws: the specific legal duties depend on the applicable law in each country. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain why HSE is a governance responsibility of top management.<\/li><li>Define the organisation&#039;s HSE policy, objectives and risk appetite.<\/li><li>Demonstrate visible HSE leadership and make consistent decisions between production and safety.<\/li><li>Oversee critical and major accident risks and the verification of critical controls.<\/li><li>Obtain reliable assurance on HSE performance, with suitable indicators and the three lines model.<\/li><li>Ensure accountability, management review and an appropriate response after a major accident.<\/li><\/ul>        <p><b>Who it is for:<\/b> Board members, directors and senior managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 \u00b7 ILO-OSH 2001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-310-governacao-hse-e-responsabilidades-da-gestao-de-topo\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"SST\" data-l=\"4\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"sst-401 hse manager: leadership and auditing of integrated systems integrated quality, environment and safety management, hse audits and indicators. iso 45001 ilo conventions c155 and c187 ilo-osh 2001 conven\u00e7\u00f5es oit c155 e c187\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv4\">Level 4<\/span>\n        <span class=\"tcat-c__t\"><strong>HSE Manager: Leadership and Auditing of Integrated Systems<\/strong><small>SST-401 \u00b7 Expert \u00b7 16 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Integrated quality, environment and safety management, HSE audits and indicators.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45001<\/i><i>ILO Conventions C155 and C187<\/i><i>ILO-OSH 2001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Move from safety manager to leader of an integrated quality, environment and safety system. In this expert-level course, you follow Nzinga, the new HSE manager of a fictitious oil and gas company, and learn to define the role of the HSE function and a three-year strategy, to integrate ISO 9001, ISO 14001 and ISO 45001 within the harmonised structure, to build an integrated register of risks, aspects and requirements, to lead and develop the HSE team, to build an indicator dashboard for management that includes process safety (IOGP), to plan and conduct integrated audits according to ISO 19011, to analyse causes and prepare the management review, to manage change and emerging risks, and to report to stakeholders using GRI 403. With branching scenarios, interactive images, Excel exercises and an integrated case in which you draw up an HSE strategic plan and analyse an integrated audit. International references; always confirm the applicable law. It does not confer certified auditor qualification or accreditation. Designed for HSE managers and directors. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Define the role of the HSE manager, the structure of the function and a three-year HSE strategy linked to business priorities.<\/li><li>Explain the integration of ISO 9001, ISO 14001 and ISO 45001 within the harmonised structure, distinguishing common and specific processes.<\/li><li>Build an integrated register of hazards, environmental aspects, quality risks, and legal and other requirements.<\/li><li>Lead and develop the HSE team, build the budget and the business case, and influence without formal authority.<\/li><li>Build an integrated HSE indicator dashboard for management, including process safety indicators.<\/li><li>Plan a risk-based integrated audit programme, aligned with ISO 19011.<\/li><li>Conduct an integrated audit in the field, with sampling across the standards and integrated findings.<\/li><li>Analyse causes, define effective actions and prepare an integrated management review that produces decisions.<\/li><li>Manage technical and organisational changes, major projects and emerging risks, including heat and digitalisation.<\/li><li>Communicate HSE performance to stakeholders and in sustainability reporting, using GRI 403.<\/li><li>Draw up an HSE strategic plan and apply it in an integrated case at an oil and gas company.<\/li><\/ul>        <p><b>Who it is for:<\/b> HSE managers and directors<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45001 \u00b7 ILO Conventions C155 and C187 \u00b7 ILO-OSH 2001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/sst-401-gestor-hse-lideranca-e-auditoria-de-sistemas-integrados\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"HOT\"><h2>Hospitality, Tourism &amp; Catering<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"HOT\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"hot-110 food safety and hygiene essentials eight units for food handlers: food safety and contamination, contamination types, safe food handling and hygiene, pathogen control, allergens, temperature control and storage, equipment maintenance, and hazard control and ppe. uk best practice food safety act 1990 (uk) \u2014 reference food hygiene regulations 2006 (uk) \u2014 reference boas pr\u00e1ticas do reino unido food safety act 1990 (reino unido) \u2014 refer\u00eancia food hygiene regulations 2006 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Food Safety and Hygiene Essentials<\/strong><small>HOT-110 \u00b7 Foundation \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Eight units for food handlers: food safety and contamination, contamination types, safe food handling and hygiene, pathogen control, allergens, temperature control and storage, equipment maintenance, and hazard control and PPE.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Food Safety Act 1990 (UK) \u2014 reference<\/i><i>Food Hygiene Regulations 2006 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Food safety for everyone who handles food: an introduction to food safety and contamination, contamination types and prevention, safe food handling and personal hygiene, pathogen control, allergen management and cross-contamination, temperature control and safe storage, equipment maintenance and temperature control, and hazard control and personal protective equipment. Each unit combines short videos and interactive content with a quiz (80% to pass). Based on UK best practice. UK legislation is cited as an international reference. For Angola, see the relevant Trident Angola courses. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eight units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Food Safety Act 1990 (UK) \u2014 reference \u00b7 Food Hygiene Regulations 2006 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/hot-110-fundamentos-de-seguranca-e-higiene-alimentar-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"HOT\" data-l=\"1\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"hot-210 turismo e ag\u00eancias de viagens em angola: regime legal conhe\u00e7a as regras legais do turismo em angola: lei do turismo, licenciamento e funcionamento das ag\u00eancias de viagens e turismo, deveres perante o cliente, garantias e fiscaliza\u00e7\u00e3o \u2014 segundo o texto da lei e dos decretos aplic\u00e1veis. constitui\u00e7\u00e3o da rep\u00fablica de angola c\u00f3digo penal lei n.\u00ba 9\/15 lei n.\u00ba 19\/22 decreto presidencial n.\u00ba 232\/15 decreto presidencial n.\u00ba 72\/24 decreto presidencial n.\u00ba 21\/26 decreto presidencial n.\u00ba 27\/26 decreto presidencial n.\u00ba 144\/26\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Turismo e Ag\u00eancias de Viagens em Angola: Regime Legal<\/strong><small>HOT-210 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Conhe\u00e7a as regras legais do turismo em Angola: Lei do Turismo, licenciamento e funcionamento das ag\u00eancias de viagens e turismo, deveres perante o cliente, garantias e fiscaliza\u00e7\u00e3o \u2014 segundo o texto da lei e dos decretos aplic\u00e1veis.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Trabalha numa ag\u00eancia de viagens, num hotel, num empreendimento tur\u00edstico ou num operador tur\u00edstico em Angola? Neste curso essencial percorre, sempre com o artigo citado, a Lei do Turismo (Lei n.\u00ba 9\/15, de 15 de junho) e o Regulamento sobre Licenciamento e Exerc\u00edcio da Atividade das Ag\u00eancias de Viagens e Turismo (Decreto Presidencial n.\u00ba 72\/24, de 15 de mar\u00e7o, que revogou o Decreto Presidencial n.\u00ba 232\/15, alterado e republicado pelo Decreto Presidencial n.\u00ba 27\/26, de 6 de fevereiro): os conceitos, os princ\u00edpios e os agentes do turismo; os direitos e deveres de prestadores e turistas e o licenciamento pr\u00e9vio; as tr\u00eas categorias de ag\u00eancias, a comunica\u00e7\u00e3o pr\u00e9via, a vistoria e o alvar\u00e1-\u00fanico, o C\u00f3digo QR das reclama\u00e7\u00f5es e as reservas em hot\u00e9is; as viagens organizadas, o contrato, a rescis\u00e3o, a cau\u00e7\u00e3o e o seguro, a fiscaliza\u00e7\u00e3o e as contra-ordena\u00e7\u00f5es. Com o caso de uma ag\u00eancia fict\u00edcia de Luanda, cen\u00e1rios de decis\u00e3o, atividades de arrastar e largar, exerc\u00edcios pr\u00e1ticos com a folha de c\u00e1lculo e a lista de verifica\u00e7\u00e3o, verifica\u00e7\u00f5es em cada m\u00f3dulo e materiais para descarregar. Um curso informativo, baseado no texto da lei.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar, segundo a Lei do Turismo, o objeto e o \u00e2mbito da lei, os conceitos de base, os princ\u00edpios das pol\u00edticas p\u00fablicas de turismo e os agentes p\u00fablicos e privados do turismo.<\/li><li>Aplicar os direitos e deveres dos prestadores de servi\u00e7os tur\u00edsticos e dos turistas, e reconhecer o licenciamento pr\u00e9vio, a fiscaliza\u00e7\u00e3o e as san\u00e7\u00f5es da Lei do Turismo.<\/li><li>Distinguir as tr\u00eas categorias de ag\u00eancias de viagens, cumprir a comunica\u00e7\u00e3o pr\u00e9via, os prazos do licenciamento-\u00fanico e as regras de funcionamento, incluindo o C\u00f3digo QR das reclama\u00e7\u00f5es e as reservas em empreendimentos tur\u00edsticos.<\/li><li>Cumprir as regras da informa\u00e7\u00e3o e do contrato de viagem organizada, aplicar os direitos do cliente e reconhecer a responsabilidade, as garantias, a fiscaliza\u00e7\u00e3o e as contra-ordena\u00e7\u00f5es.<\/li><\/ul>        <p><b>Who it is for:<\/b> Gestores e colaboradores de ag\u00eancias de viagens, hotelaria, empreendimentos tur\u00edsticos e operadores tur\u00edsticos<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Constitui\u00e7\u00e3o da Rep\u00fablica de Angola<\/li><li>C\u00f3digo Penal<\/li><li>Lei n.\u00ba 9\/15<\/li><li>Lei n.\u00ba 19\/22<\/li><li>Decreto Presidencial n.\u00ba 232\/15<\/li><li>Decreto Presidencial n.\u00ba 72\/24<\/li><li>Decreto Presidencial n.\u00ba 21\/26<\/li><li>Decreto Presidencial n.\u00ba 27\/26<\/li><li>Decreto Presidencial n.\u00ba 144\/26<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/hot-210-turismo-e-agencias-de-viagens-em-angola-regime-legal\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"HOT\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"hot-220 food safety management for supervisors: risk, compliance and culture eight units for supervisors: workplace safety and risk, hazard management, risk and legal compliance, developing an fsms, audits, inspections, food safety culture, continuous improvement and crisis management. food safety act 1990 (uk) \u2014 reference food hygiene regulations 2006 (uk) \u2014 reference haccp uk best practice food safety act 1990 (reino unido) \u2014 refer\u00eancia food hygiene regulations 2006 (reino unido) \u2014 refer\u00eancia boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Food Safety Management for Supervisors: Risk, Compliance and Culture<\/strong><small>HOT-220 \u00b7 Intermediate \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Eight units for supervisors: workplace safety and risk, hazard management, risk and legal compliance, developing an FSMS, audits, inspections, food safety culture, continuous improvement and crisis management.<\/span>\n          <span class=\"tcat-std\"><i>Food Safety Act 1990 (UK) \u2014 reference<\/i><i>Food Hygiene Regulations 2006 (UK) \u2014 reference<\/i><i>HACCP<\/i><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Food safety management for supervisors and managers: workplace safety and risk management, hazard management and risk reduction, risk management and legal compliance, developing a food safety management system (FSMS), regulatory compliance and audits, food safety inspections, leadership and food safety culture, and continuous improvement and crisis management. Each unit combines short videos and interactive content with a quiz (80% to pass). Based on UK best practice. UK legislation is cited as an international reference. For Angola, see the relevant Trident Angola courses. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eight units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> Food Safety Act 1990 (UK) \u2014 reference \u00b7 Food Hygiene Regulations 2006 (UK) \u2014 reference \u00b7 HACCP \u00b7 UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/hot-220-gestao-da-seguranca-alimentar-para-supervisores-risco-conformidade-e-cultura-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"RHU\"><h2>Human Resources<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-101 introduction to human resource management overview of hr processes: recruitment, personnel administration, training and performance. ilo fundamental conventions iso 30414 (human capital reporting) conven\u00e7\u00f5es fundamentais da oit iso 30414 (reporte de capital humano)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introduction to Human Resource Management<\/strong><small>RHU-101 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Overview of HR processes: recruitment, personnel administration, training and performance.<\/span>\n          <span class=\"tcat-std\"><i>ILO fundamental Conventions<\/i><i>ISO 30414 (human capital reporting)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>What exactly does human resources do? In this course you follow Ana through her first weeks as an HR officer at a company with an office, a factory and construction sites. You will see how the function has evolved from the personnel department to people management, what its mission is and how it can be organised, with an introduction to the three-pillar model. You will follow the employee life cycle, from attraction to exit, and the moments that shape the employee experience. You will get to know the main HR processes, with their inputs and outputs, and learn to tell what falls to managers and what falls to HR, using the RACI matrix, clear policies, ethics and confidentiality. The course uses ILO standards as its reference and reminds you that labour law varies from country to country. With interactive images, drag-and-drop exercises and decision scenarios. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain how the human resources function contributes to people and to the organisation&#039;s results.<\/li><li>Describe the stages of the employee life cycle and the role of human resources in each.<\/li><li>Classify the main human resources processes and their inputs and outputs.<\/li><li>Distinguish what falls to human resources and what falls to managers in people management, using a responsibility matrix.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR officers, managers, people starting out in HR<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO fundamental Conventions \u00b7 ISO 30414 (human capital reporting)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-101-introducao-a-gestao-de-recursos-humanos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-102 labour law: fundamentals and ilo standards contracts, rights and duties, working time, holidays and termination in the light of the ilo fundamental conventions. ilo fundamental conventions conven\u00e7\u00f5es fundamentais da oit\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Labour Law: Fundamentals and ILO Standards<\/strong><small>RHU-102 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Contracts, rights and duties, working time, holidays and termination in the light of the ILO fundamental conventions.<\/span>\n          <span class=\"tcat-std\"><i>ILO fundamental Conventions<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>What rights and duties arise from an employment contract? In this course you follow the team at a logistics company and learn the fundamentals of labour law from an international perspective. You will learn what distinguishes an employment contract from a contract for services, the types of contract, the probationary period and the form of the contract. You will distinguish the duties of the employer and the employee, the limits of disciplinary power and the principle of equality and non-discrimination. You will apply the general rules on working hours, overtime, holidays and absences in a case study and gain an overview of pay and of the ways the contract can end. The course uses ILO conventions and recommendations as its reference and reminds you that the details always depend on the applicable law. It does not replace legal advice. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identify the types and elements of the employment contract and distinguish it from a contract for services.<\/li><li>Distinguish the rights and duties of the employer and the employee, including the limits of disciplinary power and the principle of non-discrimination.<\/li><li>Apply the general rules on working hours, overtime, holidays and absences, based on ILO standards and the applicable law.<\/li><li>Recognise the general rules on pay and the ways an employment contract can end, as well as the rights on termination.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR, managers, employees<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO fundamental Conventions<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-102-direito-do-trabalho-fundamentos-e-normas-da-oit\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-103 payroll: basic concepts structure of the payslip, pay elements, income tax withholding and social security contributions (illustrative examples). ilo fundamental conventions iso 30414 (human capital reporting) conven\u00e7\u00f5es fundamentais da oit iso 30414 (reporte de capital humano)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Payroll: Basic Concepts<\/strong><small>RHU-103 \u00b7 Foundation \u00b7 3 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Structure of the payslip, pay elements, income tax withholding and social security contributions (illustrative examples).<\/span>\n          <span class=\"tcat-std\"><i>ILO fundamental Conventions<\/i><i>ISO 30414 (human capital reporting)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Want to understand, and calculate, a payslip from start to finish? In this course you follow In\u00eas through her first months in a payroll team. You will learn to read every line of a payslip, to calculate pro rata amounts, holiday and Christmas allowances, overtime and absences, to apply a progressive tax table using both methods and to calculate employee and employer social security contributions. Finally, you will process complete salaries, from gross to net, and learn to check, reconcile and avoid the most common errors, including attempted fraud, and to correct them transparently. Includes downloadable Excel exercises. All rates and rules are illustrative and do not correspond to any country: at work, always apply the law of your country. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Interpret every line of a payslip.<\/li><li>Calculate pro rata amounts, holiday and Christmas allowances, overtime and deductions for absences.<\/li><li>Calculate tax withheld at source using a progressive bracket table.<\/li><li>Calculate employee and employer social security contributions.<\/li><li>Process a complete salary from gross to net, checking the result and identifying the most common errors.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR and payroll officers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO fundamental Conventions \u00b7 ISO 30414 (human capital reporting)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-103-processamento-salarial-conceitos-basicos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-104 preventing harassment in the workplace identify, prevent and report psychological and sexual harassment. ilo convention c190 (violence and harassment) conven\u00e7\u00e3o oit c190 (viol\u00eancia e ass\u00e9dio)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Preventing Harassment in the Workplace<\/strong><small>RHU-104 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Identify, prevent and report psychological and sexual harassment.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C190 (violence and harassment)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Everyone has the right to work with dignity and respect. In this course you will learn to recognise the forms of psychological and sexual harassment, including online, and to tell acceptable behaviour from unacceptable behaviour. Find out what to do if you are targeted, how to step in safely as a bystander using the five Ds approach, and what role managers play. You will also learn about reporting channels, confidentiality, protection against retaliation and the stages of a fair investigation. Based on ILO Convention 190 and Recommendation 206, with interactive scenarios set in offices, shops, warehouses and contact centres, and a downloadable checklist. Respect is everyone&#039;s job. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Recognise the forms of psychological and sexual harassment, including online harassment, based on the definition in ILO Convention 190.<\/li><li>Tell acceptable behaviour from unacceptable behaviour in the workplace.<\/li><li>Act appropriately as a target, bystander or manager when faced with harassment.<\/li><li>Use the reporting channels and explain confidentiality, protection against retaliation and the stages of an investigation.<\/li><li>Know where to seek help, inside and outside the organisation.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR officers and managers, supervisors and employees<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C190 (violence and harassment)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-104-prevencao-do-assedio-no-local-de-trabalho\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-105 recruiting well: an essential guide for managers define the need, write the job advert, screen applications and decide with fair criteria. ilo convention c111 (discrimination) iso 30405 (recruitment) conven\u00e7\u00e3o oit c111 (discrimina\u00e7\u00e3o) iso 30405 (recrutamento)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Recruiting Well: An Essential Guide for Managers<\/strong><small>RHU-105 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Define the need, write the job advert, screen applications and decide with fair criteria.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C111 (discrimination)<\/i><i>ISO 30405 (recruitment)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Are you about to hire someone for your team? In this course you follow a contact centre supervisor and a recruitment officer from the old job advert to the right hire. You will learn to decide whether the position should be replaced, redistributed or transformed, to describe the role and to define a profile with essential and desirable requirements and observable competencies. You will write a clear, inclusive job advert, in line with ILO Convention 111, choose the channels and screen applications with a grid defined in advance. Finally, you will decide with a decision matrix, ask for references, avoid hiring on likeability, communicate the decision to all candidates and protect their data. Includes a downloadable checklist and templates. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Decide whether a vacancy should be filled and define the profile with objective criteria.<\/li><li>Write a clear, inclusive job advert and screen applications against criteria set in advance.<\/li><li>Make a well-founded hiring decision, using a decision matrix, and communicate it properly to all candidates.<\/li><li>Recognise and avoid discriminatory practices and hiring on likeability, protecting candidates&#039; data.<\/li><\/ul>        <p><b>Who it is for:<\/b> Managers involved in recruitment<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C111 (discrimination) \u00b7 ISO 30405 (recruitment)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-105-recrutar-bem-guia-essencial-para-chefias\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-106 the selection interview: techniques for interviewers prepare and conduct structured and behavioural interviews, avoid bias and record the assessment. ilo convention c111 (discrimination) iso 30405 (recruitment) conven\u00e7\u00e3o oit c111 (discrimina\u00e7\u00e3o) iso 30405 (recrutamento)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>The Selection Interview: Techniques for Interviewers<\/strong><small>RHU-106 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Prepare and conduct structured and behavioural interviews, avoid bias and record the assessment.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C111 (discrimination)<\/i><i>ISO 30405 (recruitment)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A good hire starts with a good interview. In this course for managers and human resources officers, you will learn to prepare the selection interview, with a profile, competencies, an interview guide, a rating scale and a panel, and to conduct it in a structured way, with behavioural questions, the STAR method and situational questions. You will get to know the most common interviewer biases, such as the halo effect, similarity, first impressions and contrast, and the questions you should avoid and how to rephrase them, based on the principle of non-discrimination in ILO Convention No. 111. Finally, you will learn to take notes, score, reach consensus and decide with a comparison matrix in Excel, give feedback to candidates and protect the records. Includes scenarios with decisions, a checklist and downloadable templates. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Prepare a selection interview with a defined profile, competencies, interview guide, rating scale, panel and logistics.<\/li><li>Conduct a structured interview with behavioural questions, using the STAR method, and situational questions.<\/li><li>Recognise the most common interviewer biases and avoid and rephrase discriminatory questions.<\/li><li>Record the assessment by competency, run the consensus meeting and use a comparison matrix to support the decision.<\/li><li>Give feedback to candidates and retain and protect recruitment records.<\/li><\/ul>        <p><b>Who it is for:<\/b> Managers and HR officers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C111 (discrimination) \u00b7 ISO 30405 (recruitment)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-106-a-entrevista-de-selecao-tecnicas-para-entrevistadores\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-107 diversity, equity and inclusion at work unconscious bias, non-discrimination, everyday inclusion and the role of each person. ilo conventions c100 (equal remuneration) and c111 (discrimination) conven\u00e7\u00f5es oit c100 (igualdade de remunera\u00e7\u00e3o) e c111 (discrimina\u00e7\u00e3o)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Diversity, Equity and Inclusion at Work<\/strong><small>RHU-107 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Unconscious bias, non-discrimination, everyday inclusion and the role of each person.<\/span>\n          <span class=\"tcat-std\"><i>ILO Conventions C100 (equal remuneration) and C111 (discrimination)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Diversity is a fact; inclusion is everyone&#039;s choice. In this course for all employees and managers, you will learn to distinguish diversity, equality, equity and inclusion and to recognise direct and indirect discrimination, based on ILO Conventions No. 100 and No. 111. You will discover how unconscious biases and stereotypes work, how they influence meetings, tasks and promotions, and what microaggressions are and why they weigh so heavily. You will practise ways of stepping in respectfully, as a bystander and when the mistake is yours. Finally, you will apply inclusive behaviours day to day: giving everyone a voice, inclusive language, reasonable adjustments, the role of managers and how to report discrimination. With scenarios with decisions, a reflection exercise and a downloadable personal plan. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguish diversity, equality, equity and inclusion and explain why they matter at work.<\/li><li>Explain the principle of non-discrimination and equal remuneration based on ILO Conventions No. 100 and No. 111.<\/li><li>Recognise unconscious biases, stereotypes and microaggressions in everyday situations.<\/li><li>Respond respectfully to a microaggression, as a bystander or as the person responsible.<\/li><li>Apply inclusive behaviours in the team and explain how to report a situation of discrimination.<\/li><\/ul>        <p><b>Who it is for:<\/b> All employees and managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Conventions C100 (equal remuneration) and C111 (discrimination)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-107-diversidade-equidade-e-inclusao-no-trabalho\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-108 personnel administration and hr records personnel file, contracts, attendance, filing and protection of employees&#039; personal data. ilo code of practice on the protection of workers&#039; personal data gdpr (international reference) c\u00f3digo de pr\u00e1ticas da oit sobre a prote\u00e7\u00e3o dos dados pessoais dos trabalhadores rgpd (refer\u00eancia internacional)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Personnel Administration and HR Records<\/strong><small>RHU-108 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Personnel file, contracts, attendance, filing and protection of employees&#039; personal data.<\/span>\n          <span class=\"tcat-std\"><i>ILO code of practice on the protection of workers&#039; personal data<\/i><i>GDPR (international reference)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Correct salaries, contracts renewed on time and protected data all depend on good personnel administration. In this course for administrative and human resources officers, you will learn to organise the employee&#039;s personnel file, knowing what should and should not be in it, and to record hires, contract changes, internal mobility, employment letters and exits in a traceable way, with a deadline schedule. You will keep reliable records of attendance, holidays, absences and overtime and prepare the monthly close for payroll, in a practical Excel exercise. Finally, you will apply rules for physical and digital filing, retention periods, restricted access and protection of sensitive data, based on the principles of the GDPR as an international reference and the ILO Code of Practice. Includes scenarios, checklists and downloadable templates. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Organise an employee&#039;s personnel file with the necessary documents and no inappropriate data.<\/li><li>Record hires, contract changes, internal moves and exits correctly and traceably, keeping track of deadlines.<\/li><li>Issue employment letters with only the strictly necessary information and refuse third-party requests without authorisation.<\/li><li>Keep reliable records of attendance, holidays, absences and overtime and prepare the monthly close for payroll.<\/li><li>Apply rules on filing, retention, restricted access and protection of employees&#039; personal data, based on the principles of the GDPR and the ILO Code of Practice.<\/li><\/ul>        <p><b>Who it is for:<\/b> Administrative and HR officers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO code of practice on the protection of workers&#039; personal data \u00b7 GDPR (international reference)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-108-administracao-de-pessoal-e-registos-de-rh\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-109 mental health and wellbeing at work: a guide for managers warning signs, supportive conversations, burnout prevention and referral to help. iso 45003 (psychological health at work) who guidelines on mental health at work (2022) iso 45003 (sa\u00fade psicol\u00f3gica no trabalho) diretrizes da oms sobre sa\u00fade mental no trabalho (2022)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Mental Health and Wellbeing at Work: A Guide for Managers<\/strong><small>RHU-109 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Warning signs, supportive conversations, burnout prevention and referral to help.<\/span>\n          <span class=\"tcat-std\"><i>ISO 45003 (psychological health at work)<\/i><i>WHO guidelines on mental health at work (2022)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Managers are close to people, organise the work and are often the first to notice that something is wrong. In this course for managers and human resources, you will understand the link between work and mental health, learn about psychosocial risks and the role of managers, with reference to the 2022 WHO guidelines and ISO 45003, and learn to tackle stigma. You will practise recognising warning signs and holding a supportive conversation: choosing the moment, asking and listening without judging, what to say and what to avoid, confidentiality and its limits, and what to do in a crisis. Finally, you will apply burnout prevention measures, propose reasonable adjustments, refer people to specialist support and follow up the return to work. With scenarios with decisions and a downloadable checklist. It does not replace support from health professionals. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the link between work and mental health and identify the main psychosocial risks in the team.<\/li><li>Describe the role of managers in mental health, with reference to the WHO guidelines (2022) and ISO 45003, and help reduce stigma.<\/li><li>Recognise warning signs and hold a supportive conversation, respecting confidentiality and its limits.<\/li><li>Act appropriately in a crisis situation, seeking immediate help.<\/li><li>Apply burnout prevention measures, propose reasonable adjustments, refer to specialist support and follow up the return to work.<\/li><\/ul>        <p><b>Who it is for:<\/b> Managers and HR<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 45003 (psychological health at work) \u00b7 WHO guidelines on mental health at work (2022)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-109-saude-mental-e-bem-estar-no-trabalho-guia-para-chefias\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"rhu-110 supporting employee wellbeing: menopause, stress &amp; mental health \u2013 a manager&#039;s guide eleven units for managers and hr: menopause awareness, supportive conversations, legal risk, performance and attendance, an inclusive culture, mental health at work, warning signs, stress management and the six sources of workplace pressure. uk best practice hse stress management standards (uk) \u2014 reference equality act 2010 (uk) \u2014 reference cipd (uk) \u2014 reference boas pr\u00e1ticas do reino unido normas de gest\u00e3o do stress da hse (reino unido) \u2014 refer\u00eancia equality act 2010 (reino unido) \u2014 refer\u00eancia cipd (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Supporting Employee Wellbeing: Menopause, Stress &amp; Mental Health \u2013 A Manager&#039;s Guide<\/strong><small>RHU-110 \u00b7 Foundation \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Eleven units for managers and HR: menopause awareness, supportive conversations, legal risk, performance and attendance, an inclusive culture, mental health at work, warning signs, stress management and the six sources of workplace pressure.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>HSE stress management standards (UK) \u2014 reference<\/i><i>Equality Act 2010 (UK) \u2014 reference<\/i><i>CIPD (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A guide for line managers and HR on supporting employee wellbeing. The first part covers menopause: awareness of its symptoms and effects at work, a four-step approach to supportive conversations, managing risk and legal duties (UK guidance, including the Equality Act), performance and attendance, and leading a menopause-inclusive culture. The second part covers mental health at work, warning signs to look out for, the HSE approach to stress management and the six sources of workplace pressure. Units combine short videos and practical guidance with a quiz at the end of each unit. Based on UK best practice; UK legislation is cited as an international reference. For Angola, see SST-116 and Lei n.\u00ba 12\/23. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eleven units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 HSE stress management standards (UK) \u2014 reference \u00b7 Equality Act 2010 (UK) \u2014 reference \u00b7 CIPD (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-110-apoiar-o-bem-estar-dos-colaboradores-menopausa-stress-e-saude-mental-guia-para-gestores-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"rhu-120 equality, diversity and inclusion at work seven units on equality, diversity and inclusion: a full edi unit, stereotyping and prejudice, unconscious bias, organisational culture, inclusivity, neurodiversity and managing neurodiverse staff. uk best practice equality act 2010 (uk) \u2014 reference boas pr\u00e1ticas do reino unido equality act 2010 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Equality, Diversity and Inclusion at Work<\/strong><small>RHU-120 \u00b7 Foundation \u00b7 2 h \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Seven units on equality, diversity and inclusion: a full EDI unit, stereotyping and prejudice, unconscious bias, organisational culture, inclusivity, neurodiversity and managing neurodiverse staff.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Equality Act 2010 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A practical course on equality, diversity and inclusion for all staff and managers. A full unit on EDI at work is followed by stereotyping and prejudice, a full unit on unconscious bias, organisational culture and inclusivity. The course ends with what neurodiversity is and a full unit on managing neurodiverse staff. Units combine videos, scenarios and downloadable resources with a quiz at the end of each unit. Based on UK best practice. UK legislation is cited as an international reference. For Angola, see the relevant Trident Angola courses. Course in English. Permanent access to the course. Trident Academy certificate on completion of all seven units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Equality Act 2010 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-120-igualdade-diversidade-e-inclusao-no-trabalho-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"rhu-130 understanding discrimination: the protected characteristics ten short units on discrimination: the equality act, then age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. uk best practice equality act 2010 (uk) \u2014 reference boas pr\u00e1ticas do reino unido equality act 2010 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Understanding Discrimination: The Protected Characteristics<\/strong><small>RHU-130 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Ten short units on discrimination: the Equality Act, then age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Equality Act 2010 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Ten short units on the protected characteristics. The course opens with the Equality Act and then explains, characteristic by characteristic, what discrimination looks like and how to prevent it: age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. UK legislation is cited as an international reference. For Angola, see the relevant Trident Angola courses. Course in English. Permanent access to the course. Trident Academy certificate on completion of all ten units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Equality Act 2010 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-130-compreender-a-discriminacao-as-caracteristicas-protegidas-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"rhu-140 respect and wellbeing at work: bullying, harassment and mental health three full units: bullying and harassment in the workplace, sexual harassment in the workplace, and mental health awareness. uk best practice equality act 2010 (uk) \u2014 reference protection from harassment act 1997 (uk) \u2014 reference employment rights act 1996 (uk) \u2014 reference boas pr\u00e1ticas do reino unido equality act 2010 (reino unido) \u2014 refer\u00eancia protection from harassment act 1997 (reino unido) \u2014 refer\u00eancia employment rights act 1996 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Respect and Wellbeing at Work: Bullying, Harassment and Mental Health<\/strong><small>RHU-140 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Three full units: bullying and harassment in the workplace, sexual harassment in the workplace, and mental health awareness.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Equality Act 2010 (UK) \u2014 reference<\/i><i>Protection from Harassment Act 1997 (UK) \u2014 reference<\/i><i>Employment Rights Act 1996 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Three full units for every employee and manager. Bullying and harassment in the workplace covers what they are, how to recognise them, their effects and how to report and deal with them. Sexual harassment in the workplace explains what counts as sexual harassment, prevention and the responsibilities of employers and staff. Mental health awareness covers common conditions, warning signs, how to start a supportive conversation and how to look after your own mental health. Each unit combines videos and scenarios with a quiz (80% to pass). Based on UK best practice. UK legislation is cited as an international reference. For Angola, see the relevant Trident Angola courses. Course in English. Permanent access to the course. Trident Academy certificate on completion of all three units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Equality Act 2010 (UK) \u2014 reference \u00b7 Protection from Harassment Act 1997 (UK) \u2014 reference \u00b7 Employment Rights Act 1996 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-140-respeito-e-bem-estar-no-trabalho-bullying-assedio-e-saude-mental-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"rhu-150 self-awareness and personal development at work eight units: personal abilities, learning styles, modelling excellence, mindset, managing your state, a personal development plan, managing up and raising concerns. uk best practice growth mindset boas pr\u00e1ticas do reino unido mentalidade de crescimento (growth mindset)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Self-Awareness and Personal Development at Work<\/strong><small>RHU-150 \u00b7 Foundation \u00b7 1 h \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Eight units: personal abilities, learning styles, modelling excellence, mindset, managing your state, a personal development plan, managing up and raising concerns.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Growth mindset<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Take charge of your own development: your personal abilities and learning styles, defining and modelling excellence, the type of mindset you have, managing your state through focus, body language and words, creating a personal development plan, upward influence and managing up, and raising concerns. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eight units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Growth mindset<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-150-autoconhecimento-e-desenvolvimento-pessoal-no-trabalho-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"1\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"rhu-217 trabalho tempor\u00e1rio em angola: regime legal conhe\u00e7a o regime do contrato de trabalho tempor\u00e1rio em angola: empresas de trabalho tempor\u00e1rio e licenciamento, contrato de utiliza\u00e7\u00e3o e contrato de trabalho tempor\u00e1rio, direitos dos trabalhadores, deveres das empresas e fiscaliza\u00e7\u00e3o \u2014 segundo o texto do decreto e da lei geral do trabalho. lei n.\u00ba 12\/23 (lei geral do trabalho) decreto presidencial n.\u00ba 31\/17 decreto presidencial n.\u00ba 51\/25\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Trabalho Tempor\u00e1rio em Angola: Regime Legal<\/strong><small>RHU-217 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Conhe\u00e7a o regime do contrato de trabalho tempor\u00e1rio em Angola: empresas de trabalho tempor\u00e1rio e licenciamento, contrato de utiliza\u00e7\u00e3o e contrato de trabalho tempor\u00e1rio, direitos dos trabalhadores, deveres das empresas e fiscaliza\u00e7\u00e3o \u2014 segundo o texto do decreto e da Lei Geral do Trabalho.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Recorrer a trabalhadores tempor\u00e1rios parece simples, mas envolve tr\u00eas partes, dois contratos, uma licen\u00e7a e regras precisas sobre motivos, prazos, seguran\u00e7a e responsabilidades \u2014 e os erros podem tornar os contratos nulos ou levar o trabalhador a integrar o quadro do utilizador por tempo indeterminado. Neste curso de inicia\u00e7\u00e3o percorre, sempre com o artigo citado, o Decreto Presidencial n.\u00ba 51\/25 (regime jur\u00eddico do contrato de trabalho tempor\u00e1rio) e os artigos da Lei Geral do Trabalho que ele manda aplicar: a empresa de trabalho tempor\u00e1rio e o utilizador, o contrato de trabalho tempor\u00e1rio e o contrato de ced\u00eancia, as causas e as dura\u00e7\u00f5es m\u00e1ximas, a integra\u00e7\u00e3o no utilizador e o direito de op\u00e7\u00e3o, o poder de dire\u00e7\u00e3o e o poder disciplinar, a seguran\u00e7a e sa\u00fade, a proibi\u00e7\u00e3o de cobrar quantias ao trabalhador, a substitui\u00e7\u00e3o, a forma\u00e7\u00e3o, a licen\u00e7a de 24 meses e a sua prorroga\u00e7\u00e3o, os deveres semestrais, as taxas e as contraordena\u00e7\u00f5es. Com casos numa empresa de trabalho tempor\u00e1rio e numa empresa utilizadora fict\u00edcias, cen\u00e1rios de decis\u00e3o, verifica\u00e7\u00f5es em cada m\u00f3dulo e quatro documentos de trabalho para descarregar, com exerc\u00edcios pr\u00e1ticos. Legisla\u00e7\u00e3o em vigor a 16 de outubro de 2026; curso informativo, que n\u00e3o substitui aconselhamento jur\u00eddico.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar o regime jur\u00eddico do trabalho tempor\u00e1rio, as tr\u00eas partes envolvidas e os dois contratos que as ligam, distinguindo-o da mobilidade de trabalhadores no grupo empresarial.<\/li><li>Verificar a forma, o conte\u00fado, os motivos e a dura\u00e7\u00e3o do contrato de ced\u00eancia e do contrato de trabalho tempor\u00e1rio e reconhecer as consequ\u00eancias das falhas, incluindo a integra\u00e7\u00e3o do trabalhador no utilizador.<\/li><li>Aplicar as regras sobre o regime de trabalho, os poderes de dire\u00e7\u00e3o e disciplinar, a seguran\u00e7a e sa\u00fade, a substitui\u00e7\u00e3o do trabalhador e as proibi\u00e7\u00f5es que protegem o trabalhador tempor\u00e1rio.<\/li><li>Descrever os requisitos e o procedimento da licen\u00e7a de ced\u00eancia tempor\u00e1ria de trabalhadores, cumprir os deveres peri\u00f3dicos da ETT e reconhecer a fiscaliza\u00e7\u00e3o, as taxas e o regime sancionat\u00f3rio.<\/li><\/ul>        <p><b>Who it is for:<\/b> Gestores de RH, empresas de trabalho tempor\u00e1rio, empresas utilizadoras e chefias<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei n.\u00ba 12\/23 (Lei Geral do Trabalho)<\/li><li>Decreto Presidencial n.\u00ba 31\/17<\/li><li>Decreto Presidencial n.\u00ba 51\/25<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-217-trabalho-temporario-em-angola-regime-legal\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-201 competency-based recruitment and selection job descriptions, screening, structured interviews and the hiring decision. ilo fundamental conventions iso 30414 (human capital reporting) conven\u00e7\u00f5es fundamentais da oit iso 30414 (reporte de capital humano)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Competency-Based Recruitment and Selection<\/strong><small>RHU-201 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Job descriptions, screening, structured interviews and the hiring decision.<\/span>\n          <span class=\"tcat-std\"><i>ILO fundamental Conventions<\/i><i>ISO 30414 (human capital reporting)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A bad hire costs the team time, money and motivation, and it almost always starts before the job advert: with a poorly defined role, a vague profile or an improvised interview. In this Level 2 course you will learn to recruit and select by competencies, from the manager&#039;s request to the job offer: analyse the role and build a competency profile with observable indicators, choose the channels and write adverts that attract the right people, screen CVs and use tests objectively, including the precautions to take with artificial intelligence in screening, conduct structured interviews with the STAR method, an interview guide and a rating scale, reduce bias and decide with a weighted matrix. You follow In\u00eas, an HR officer at a fictitious technical services company, through a complete recruitment. Includes a downloadable profile template, a case study, a drag-and-drop activity, an interview scenario with decisions and an Excel exercise with a model answer. Aligned with the ILO fundamental conventions on non-discrimination; the specific rules in each country must be checked in the applicable labour and data protection legislation. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Define the recruitment need and build the competency profile for the role, with legitimate requirements and a budget.<\/li><li>Choose suitable attraction channels and write clear, inclusive and effective job adverts.<\/li><li>Screen applications and choose tests objectively, using AI tools with human oversight.<\/li><li>Conduct structured competency-based interviews, with the STAR method, an interview guide and a rating scale, keeping bias in check.<\/li><li>Make the hiring decision with a weighted matrix, check references, present the offer and communicate with unsuccessful candidates.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR officers and recruiters<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO fundamental Conventions \u00b7 ISO 30414 (human capital reporting)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-201-recrutamento-e-selecao-por-competencias\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-202 payroll: calculation, control and obligations full calculation of salaries, allowances, withholdings and contributions, payroll control and reconciliation. ilo fundamental conventions iso 30414 (human capital reporting) conven\u00e7\u00f5es fundamentais da oit iso 30414 (reporte de capital humano)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Payroll: Calculation, Control and Obligations<\/strong><small>RHU-202 \u00b7 Intermediate \u00b7 6 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Full calculation of salaries, allowances, withholdings and contributions, payroll control and reconciliation.<\/span>\n          <span class=\"tcat-std\"><i>ILO fundamental Conventions<\/i><i>ISO 30414 (human capital reporting)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Accurate payroll does not happen by chance: it depends on cut-off dates being respected, correct master data, properly applied calculation rules and controls that catch errors before the money leaves the bank. In this Level 2 course, which builds on RHU-103 (Payroll: Basic Concepts), you work through the full monthly cycle: preparing the calendar and validating the inputs; calculating overtime, night work, bonuses, absences, pro rata amounts for joiners and leavers, and back pay; applying withholdings, contributions and voluntary and court-ordered deductions within the limits that protect wages, in line with ILO Convention No. 95; comparing with the previous month, reconciling with the accounts and the bank and recognising signs of fraud; and closing the cycle with payments, payslips, reporting obligations and filing. You follow Fernanda, a payroll officer at a fictitious logistics company, through a month of work. Includes a downloadable checklist and calendar, three Excel exercises with model answers and an integrated case. The rates and rules used in the examples are illustrative: the actual calculation rules, rates and reporting deadlines vary from country to country and must be checked in the applicable legislation. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Organise the calendar and validate the input data for a monthly payroll run.<\/li><li>Calculate variable pay, absences, pro rata amounts for joiners and leavers, back pay and adjustments from previous months.<\/li><li>Calculate mandatory, voluntary and court-ordered deductions, checking the assessment bases and the limits that protect wages.<\/li><li>Apply controls to the payroll and reconcile the results with the accounts and with bank payments, recognising signs of fraud.<\/li><li>Complete the payroll cycle with payments, payslips, reporting obligations, closing and filing.<\/li><\/ul>        <p><b>Who it is for:<\/b> Payroll officers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO fundamental Conventions \u00b7 ISO 30414 (human capital reporting)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-202-processamento-salarial-calculo-controlo-e-obrigacoes\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-203 performance appraisal and management by objectives design and run appraisal cycles, set smart objectives and give feedback. ilo fundamental conventions iso 30414 (human capital reporting) conven\u00e7\u00f5es fundamentais da oit iso 30414 (reporte de capital humano)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Performance Appraisal and Management by Objectives<\/strong><small>RHU-203 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Design and run appraisal cycles, set SMART objectives and give feedback.<\/span>\n          <span class=\"tcat-std\"><i>ILO fundamental Conventions<\/i><i>ISO 30414 (human capital reporting)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>For many teams, performance appraisal is a form filled in hastily in December, with ratings that come as a surprise and conversations nobody wants to have. It does not have to be like that. In this Level 2 course you will learn to manage performance throughout the year: explain what it is for and who does what; set SMART objectives aligned with the team and the organisation, with the logic of management by objectives and an introduction to OKRs, weighting and behavioural competencies; monitor progress with regular conversations, adjust objectives when the context changes and record evidence; appraise with clear scales and descriptors, self-appraisal and an introduction to 360\u00b0 appraisal, reducing biases such as recency, leniency, central tendency and the halo effect, with calibration sessions and without discrimination; and link the results to development, training, pay and progression, including improvement plans and appeals against the appraisal. You follow Sofia, an HR officer, and Carlos, the head of a project team, at a fictitious engineering company, through a complete annual cycle. Includes a short video with a quiz, a drag-and-drop activity, a decision scenario, an appraisal case study and a checklist with downloadable templates. Aligned with the ILO fundamental conventions on non-discrimination and equal remuneration; the specific rules in each country must be checked in the applicable labour and data protection legislation. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the objectives and the annual cycle of performance management and the roles of the employee, the manager and HR.<\/li><li>Set SMART objectives, quantitative and qualitative, weighted and aligned with the objectives of the team and the organisation.<\/li><li>Monitor progress on objectives throughout the year, adjust them when the context changes and record evidence of performance.<\/li><li>Appraise performance with clear scales and descriptors, reducing bias and taking part in calibration sessions.<\/li><li>Link appraisal results to development and HR decisions, including improvement plans, appeals and confidentiality.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR and managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO fundamental Conventions \u00b7 ISO 30414 (human capital reporting)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-203-avaliacao-de-desempenho-e-gestao-por-objetivos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-204 onboarding and integration of new employees create onboarding programmes that speed up productivity and retention. ilo fundamental conventions iso 30414 (human capital reporting) conven\u00e7\u00f5es fundamentais da oit iso 30414 (reporte de capital humano)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Onboarding and Integration of New Employees<\/strong><small>RHU-204 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Create onboarding programmes that speed up productivity and retention.<\/span>\n          <span class=\"tcat-std\"><i>ILO fundamental Conventions<\/i><i>ISO 30414 (human capital reporting)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Recruiting well is not enough: what happens in the first weeks decides whether the new employee stays, whether they feel part of the team and how long it takes them to give their best. In this course, designed for HR professionals and managers, you will follow the onboarding of a new technician at a fictitious company, from acceptance of the offer to the end of the first 90 days. Learn to explain the impact of onboarding on retention and performance, to work on the four dimensions of onboarding (compliance, clarification, culture and connection) and to define the roles of HR, the manager and the buddy. Prepare the arrival with a checklist and an onboarding plan, organise a welcoming and productive first day and first week, with safety from the very first moment, and follow up the onboarding with 30-, 60- and 90-day objectives and regular meetings. Finally, measure the results with an onboarding survey and simple indicators, such as early turnover and time to productivity, in a practical Excel exercise. Based on international good practice; always adapt it to the labour legislation of your country. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the impact of onboarding on the retention and performance of new employees.<\/li><li>Describe the four dimensions of onboarding and the roles of HR, the manager, the buddy and the employee themselves.<\/li><li>Prepare a new employee&#039;s arrival before the first day, with a checklist and an onboarding plan.<\/li><li>Organise a welcoming, safe and productive first day and first week.<\/li><li>Follow up onboarding over 90 days, with objectives, follow-up meetings and preparation for the end of the probationary period.<\/li><li>Measure onboarding results with a survey and indicators of early turnover, time to productivity and satisfaction.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR and managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO fundamental Conventions \u00b7 ISO 30414 (human capital reporting)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-204-onboarding-e-integracao-de-novos-colaboradores\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-205 disciplinary procedure and termination of employment stages of the disciplinary process, forms of termination and calculation of compensation. ilo convention c158 conven\u00e7\u00e3o oit c158 lei geral do trabalho\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Disciplinary Procedure and Termination of Employment<\/strong><small>RHU-205 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Stages of the disciplinary process, forms of termination and calculation of compensation.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><i>ILO Convention C158<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Misconduct, difficult decisions and employee departures are part of managing people, and how you act counts as much as the decision itself. In this course, designed for HR, managers and lawyers, you will work with international principles and good practice, using the standards of the International Labour Organization as a reference, including Convention No. 158 on termination of employment. Learn to explain the purpose and limits of disciplinary power and the principles of legality, proportionality, the right to be heard and equal treatment; to set out the stages of a disciplinary procedure in order, from gathering evidence to a reasoned decision; to conduct the employee&#039;s hearing and choose a proportionate measure in a scenario with decisions; to distinguish the forms of termination of the contract (expiry, mutual agreement, resignation, dismissal for misconduct and for economic or organisational reasons); and to manage an employee&#039;s departure with respect, from the termination conversation to the exit interview. The course does not replace the law of your country or legal advice: deadlines, sanctions and formalities must always be checked in the applicable legislation (for Angola, see course RHU-305). The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the corrective purpose and the limits of disciplinary power and the principles that guide it.<\/li><li>Distinguish a performance problem from a disciplinary offence.<\/li><li>Set out the stages of a disciplinary procedure in line with good practice and draft a charge with concrete facts.<\/li><li>Conduct the employee&#039;s hearing impartially and choose a proportionate measure, weighing aggravating and mitigating factors.<\/li><li>Distinguish the main forms of termination of the employment contract and apply the principles of ILO Convention No. 158.<\/li><li>Manage an employee&#039;s departure respectfully and completely, from communicating the termination to references.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR, managers, legal<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C158<\/p>        <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei Geral do Trabalho<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-205-procedimento-disciplinar-e-cessacao-do-contrato-de-trabalho\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-206 job analysis and job descriptions gather information about jobs, write clear descriptions and keep the job map up to date. ilo convention c111 (discrimination) international job analysis best practice conven\u00e7\u00e3o oit c111 (discrimina\u00e7\u00e3o) boas pr\u00e1ticas internacionais de an\u00e1lise de fun\u00e7\u00f5es\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Job Analysis and Job Descriptions<\/strong><small>RHU-206 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Gather information about jobs, write clear descriptions and keep the job map up to date.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C111 (discrimination)<\/i><i>international job analysis best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Almost every human resources process depends on knowing precisely what each job involves. In this course, designed for HR officers and managers, you will follow the job analysis at a fictitious logistics company, from gathering information to the job map. Learn to explain how job analysis supports recruitment, job evaluation, training, performance management and safety, and to distinguish job, position and person. Choose and apply information-gathering methods (interviews with the jobholder and the manager, questionnaires, observation, activity logs and critical incidents) and validate the information. Write clear, complete and neutral job descriptions, with the purpose, responsibilities expressed with action verbs, authority, relationships, non-discriminatory requirements, working conditions and risks. Finally, organise jobs into families and levels, with a common naming convention, version control and links to the organisation chart and the HR information system, in a case study. Includes downloadable templates: interview guide, questionnaire, job description template and job map in Excel. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain how job analysis supports recruitment, job evaluation, training, performance and safety.<\/li><li>Distinguish job, position and person, and a job description from a person specification.<\/li><li>Choose and apply methods for gathering information about a job and validate the results.<\/li><li>Write a clear, complete and neutral job description, with action verbs and non-discriminatory requirements.<\/li><li>Organise jobs into families and levels, with a common naming convention and stable codes.<\/li><li>Keep the job map up to date, with version control, reviews and links to the organisation chart and the HR information system.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR officers, managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C111 (discrimination) \u00b7 international job analysis best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-206-analise-e-descricao-de-funcoes\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-207 job evaluation and pay structures job evaluation methods, grades and pay bands, and internal equity. ilo convention c100 (equal remuneration) conven\u00e7\u00e3o oit c100 (igualdade de remunera\u00e7\u00e3o)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Job Evaluation and Pay Structures<\/strong><small>RHU-207 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Job evaluation methods, grades and pay bands, and internal equity.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C100 (equal remuneration)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Why does one job pay more than another? In this course, designed for HR and compensation professionals, you will build the answer with a fictitious company: evaluate jobs by their content, turn the scores into a structure of grades and pay bands and keep it fair. Learn to distinguish internal equity from external competitiveness and to apply the principle of equal pay for work of equal value in ILO Convention No. 100. Compare the evaluation methods (ranking, classification and factor points) and apply a points method with factors, levels and weightings, calibration, documentation and appeals. Build grades and bands with a midpoint, range spread, overlap, pay policy line and compa-ratio, linking the structure to market data. Finally, deal with salaries outside the band, analyse the gender pay gap and apply pay transparency principles in an integrated case. Includes three Excel exercises with fictitious data. Always check minimum wages, collective agreements and the transparency rules of the applicable law. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the purpose of job evaluation and the principle of equal pay for work of equal value (ILO Convention No. 100).<\/li><li>Compare non-analytical and analytical job evaluation methods and choose the most suitable one.<\/li><li>Evaluate a set of jobs with a factor points method, consistently and with documentation.<\/li><li>Build a structure of grades and pay bands from the scores and market data.<\/li><li>Calculate and interpret range spread, midpoint progression, overlap and compa-ratio.<\/li><li>Review the pay structure and analyse pay equity between men and women, proposing a correction plan.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR, compensation<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C100 (equal remuneration)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-207-qualificacao-de-funcoes-e-estruturas-salariais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-208 training planning and organisation training needs analysis, annual plan, logistics, training records and satisfaction evaluation. iso 10015 ilo convention c142 (human resources development) conven\u00e7\u00e3o oit c142 (desenvolvimento dos recursos humanos)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Training Planning and Organisation<\/strong><small>RHU-208 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Training needs analysis, annual plan, logistics, training records and satisfaction evaluation.<\/span>\n          <span class=\"tcat-std\"><i>ISO 10015<\/i><i>ILO Convention C142 (human resources development)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Training only creates value when it meets a real need and reaches the right person, at the right time and in the right way. In this intermediate-level course, you will follow Joana, a training officer at a fictitious logistics company, through a complete annual cycle. You will learn to identify training needs from several sources, to distinguish needs from wants and to set priorities. You will build an annual plan with target groups, hours, costs and a schedule, choose the right delivery mode and provider for each need and organise the logistics of a training session, from the invitation to the close. Finally, you will record the training, analyse participant satisfaction and calculate the indicators for the implementation report. Includes practical exercises, templates and downloadable files. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identify training needs from several sources and distinguish needs from wants.<\/li><li>Set training priorities using impact, risk and urgency criteria.<\/li><li>Draw up an annual training plan with target groups, hours, costs and a schedule.<\/li><li>Choose the right training delivery mode and provider for each need.<\/li><li>Organise the logistics of a training session, from the invitation to the close.<\/li><li>Record training, analyse participant satisfaction and calculate plan implementation indicators.<\/li><\/ul>        <p><b>Who it is for:<\/b> Training and HR officers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 10015 \u00b7 ILO Convention C142 (human resources development)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-208-planeamento-e-organizacao-da-formacao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-209 labour relations and social dialogue workers&#039; representation, information and consultation, individual grievances and prevention of collective disputes. ilo conventions c87, c98 and c135 (freedom of association, collective bargaining, workers&#039; representatives) conven\u00e7\u00f5es oit c87, c98 e c135 (liberdade sindical, negocia\u00e7\u00e3o coletiva, representantes dos trabalhadores)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Labour Relations and Social Dialogue<\/strong><small>RHU-209 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Workers&#039; representation, information and consultation, individual grievances and prevention of collective disputes.<\/span>\n          <span class=\"tcat-std\"><i>ILO Conventions C87, C98 and C135 (freedom of association, collective bargaining, workers&#039; representatives)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Good labour relations do not happen by chance: they are built with dialogue, clear rules and trust. In this intermediate-level course, you will follow Amina, a Human Resources officer at a fictitious industrial company, in her day-to-day relationship with the workers&#039; representatives. You will learn about social dialogue and the international standards of the International Labour Organization that frame it, such as the conventions on freedom of association, collective bargaining and workers&#039; representatives. You will identify the forms of representation and the role of each, plan an information and consultation process, handle an individual grievance fairly and with documentation, and recognise the signs of collective tension, with measures to prevent it. The course follows international standards and good practice; the specific rules in each country are set out in the applicable labour legislation, which you should always consult. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain what social dialogue is and the ILO international standards that frame it.<\/li><li>Identify the forms of workers&#039; representation and the role of each.<\/li><li>Plan a process for informing and consulting workers&#039; representatives, distinguishing consultation from negotiation.<\/li><li>Handle an individual grievance fairly, with documentation and within deadlines.<\/li><li>Identify signs of collective tension and propose prevention measures and permanent channels for dialogue.<\/li><li>Recognise when to consult the applicable labour legislation and the organisation&#039;s legal support.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR, managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Conventions C87, C98 and C135 (freedom of association, collective bargaining, workers&#039; representatives)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-209-relacoes-laborais-e-dialogo-social\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-210 employer branding and digital recruitment employee value proposition, social media and linkedin, job boards and candidate experience. ilo convention c111 (discrimination) iso 30405 (recruitment) gdpr (international reference) conven\u00e7\u00e3o oit c111 (discrimina\u00e7\u00e3o) iso 30405 (recrutamento) rgpd (refer\u00eancia internacional)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Employer Branding and Digital Recruitment<\/strong><small>RHU-210 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Employee value proposition, social media and LinkedIn, job boards and candidate experience.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C111 (discrimination)<\/i><i>ISO 30405 (recruitment)<\/i><i>GDPR (international reference)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The best candidates have a choice. Before applying, they research the company, read what employees say and compare offers. In this intermediate-level course, you will follow In\u00eas, a recruiter at a fictitious technical services company, as she builds an authentic employer brand and effective digital recruitment. You will define the employee value proposition from real evidence and testimonials, use social media and LinkedIn to attract and approach candidates, with employees as ambassadors and rules of conduct online, publish clear and inclusive digital job adverts on the right job boards, with a simple, mobile-friendly application, and measure results by channel. Finally, you will analyse and improve the candidate experience throughout the process, including response times, video interviews, communication with unsuccessful candidates and the protection of their data. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguish the employer brand from the commercial brand and define an organisation&#039;s employee value proposition.<\/li><li>Use social media and LinkedIn to attract candidates, including content, ambassadors and rules of conduct online.<\/li><li>Search for and approach candidates in a personalised way that respects data protection.<\/li><li>Write clear and inclusive digital job adverts and choose the right job boards for each profile.<\/li><li>Measure recruitment results by channel.<\/li><li>Analyse and improve the candidate experience throughout the recruitment process.<\/li><\/ul>        <p><b>Who it is for:<\/b> Recruiters, HR, communications<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C111 (discrimination) \u00b7 ISO 30405 (recruitment) \u00b7 GDPR (international reference)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-210-marca-empregadora-e-recrutamento-digital\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-211 attendance, absenteeism and working time time recording, management of absences and holidays, causes of absenteeism and reduction plans. ilo conventions c1, c14 and c132 (hours of work, weekly rest, holidays with pay) conven\u00e7\u00f5es oit c1, c14 e c132 (dura\u00e7\u00e3o do trabalho, descanso semanal, f\u00e9rias pagas)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Attendance, Absenteeism and Working Time<\/strong><small>RHU-211 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Time recording, management of absences and holidays, causes of absenteeism and reduction plans.<\/span>\n          <span class=\"tcat-std\"><i>ILO Conventions C1, C14 and C132 (hours of work, weekly rest, holidays with pay)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Working hours, shifts, holidays and absences affect people&#039;s health, costs and the running of the organisation every day. In this intermediate-level course, you will follow Marta, a Human Resources officer at a fictitious three-shift food production plant, as she manages working time and attendance. You will learn the concepts of working time and the international references of the International Labour Organization on hours of work, weekly rest, paid holidays and night work. You will record time, rosters, holidays and absences in a time management system and prepare the data for payroll. You will calculate the absence rate and the Bradford factor, analyse the causes and costs of absences and, finally, draw up a balanced and non-discriminatory plan to reduce absenteeism. The specific rules are always set out in the labour legislation applicable in your country. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the concepts of working time, rest, holidays, shift work and night work, and the ILO international references.<\/li><li>Identify what to check in the applicable labour legislation on working time limits.<\/li><li>Record time, rosters, holidays and absences in a time management system and send correct data to payroll.<\/li><li>Calculate the absence rate and the Bradford factor and analyse the causes and costs of absenteeism by team.<\/li><li>Draw up a balanced and non-discriminatory plan to reduce absenteeism.<\/li><li>Conduct a return-to-work interview respecting the confidentiality of health data.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR, managers, payroll<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Conventions C1, C14 and C132 (hours of work, weekly rest, holidays with pay)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-211-assiduidade-absentismo-e-tempo-de-trabalho\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-212 international mobility and expatriate management expatriation policies, packages, visas and documentation in general terms, integration and repatriation. ilo convention c97 (migration for employment) international mobility best practice conven\u00e7\u00e3o oit c97 (migra\u00e7\u00e3o para emprego) boas pr\u00e1ticas internacionais de mobilidade\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>International Mobility and Expatriate Management<\/strong><small>RHU-212 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Expatriation policies, packages, visas and documentation in general terms, integration and repatriation.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C97 (migration for employment)<\/i><i>international mobility best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Sending an employee to work in another country is a large investment and a process with many risks: visas and permits, tax and social security, packages that are hard to explain, families that do not adapt and expatriates who leave the company soon after returning. In this Level 2 course, you follow Fernanda, an international mobility officer at Atl\u00e2ntico Engenharia, a fictitious company, as she prepares Kiala&#039;s expatriation, from the policy to the return. You will distinguish the types of international mobility (long-term and short-term assignments, business trips, rotational arrangements, local hiring) and the elements of an expatriation policy; compare the balance sheet, host-based and hybrid approaches and calculate a simple package in an Excel calculator, with illustrative amounts in USD, including cost-of-living, housing, schooling and hardship allowances, travel and the concept of tax equalisation; plan visas, permits, health insurance and social security in general terms, with a mobilisation checklist; prepare the expatriate and family, with intercultural training, support on arrival and travel safety aligned with ISO 31030; and plan the return, knowledge transfer to local staff and indicators of assignment success. Immigration, tax and social security rules vary from country to country: the course teaches the method and international good practice and reminds you, at each step, when to involve specialists. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguish the types of international mobility and the elements of an expatriation policy.<\/li><li>Compare approaches to expatriate pay and calculate a simple package with illustrative amounts.<\/li><li>Plan in general terms the documentation, insurance and social security issues of an international assignment, with a mobilisation checklist.<\/li><li>Prepare the expatriate and family and support integration and safety at the destination.<\/li><li>Plan the expatriate&#039;s return, transfer knowledge to local staff and evaluate the success of the assignment.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR in international companies<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C97 (migration for employment) \u00b7 international mobility best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-212-mobilidade-internacional-e-gestao-de-expatriados\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-213 hr information systems and digitalisation choose and implement an hris, self-service, master data, automation and responsible use of ai in hr. gdpr (international reference) oecd ai principles iso\/iec 42001 rgpd (refer\u00eancia internacional) princ\u00edpios de ia da ocde\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>HR Information Systems and Digitalisation<\/strong><small>RHU-213 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Choose and implement an HRIS, self-service, master data, automation and responsible use of AI in HR.<\/span>\n          <span class=\"tcat-std\"><i>GDPR (international reference)<\/i><i>OECD AI Principles<\/i><i>ISO\/IEC 42001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Personnel data spread across spreadsheets, paper holiday requests that get lost, reports that take days: digitalising human resources solves many of these problems, but only if the system is well chosen, well implemented and well used. In this Level 2 course, you follow Sofia, HR director at Horizonte Servi\u00e7os, a fictitious company with more than a thousand employees in the field, as she digitalises human resources. You will describe the modules of a human resources information system (HRIS), master data and the options between ERP, suites and specialist solutions, in the cloud or installed on premises; plan selection and implementation, with gathering and prioritising requirements, a specification, scripted demonstrations, a weighted evaluation matrix, total cost of ownership, data migration, testing and adoption, supported by a downloadable checklist; use employee and manager self-service in step-by-step simulations, look after the quality of master data, automate repetitive tasks and define access profiles and segregation of duties, with data protection aligned with the principles of the GDPR; and evaluate use cases for artificial intelligence in HR, with the risks of bias, transparency, human oversight, the concept of high risk in the EU AI Act and the OECD AI Principles, using an assessment form. The screens are simulated and generic: the principles apply to any system and any country, in compliance with the applicable legislation. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the modules of an HR information system, the solution options and the benefits and limits of digitalisation.<\/li><li>Plan the selection and implementation of an HRIS, including requirements, selection criteria, data migration, testing and adoption.<\/li><li>Use self-service features and automate HR processes, ensuring data quality, appropriate access profiles and the protection of personal data.<\/li><li>Evaluate AI use cases in HR and their risks, applying principles of transparency, human oversight and non-discrimination.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR, systems<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> GDPR (international reference) \u00b7 OECD AI Principles \u00b7 ISO\/IEC 42001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-213-sistemas-de-informacao-de-rh-e-digitalizacao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-214 internal communication and employee engagement internal channels, climate and engagement surveys, and action plans with teams. iso 30414 (human capital reporting) international internal communication best practice iso 30414 (reporte de capital humano) boas pr\u00e1ticas internacionais de comunica\u00e7\u00e3o interna\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Internal Communication and Employee Engagement<\/strong><small>RHU-214 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Internal channels, climate and engagement surveys, and action plans with teams.<\/span>\n          <span class=\"tcat-std\"><i>ISO 30414 (human capital reporting)<\/i><i>international internal communication best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A good decision can fail because it was poorly communicated, a rumour spreads faster than an announcement, and a survey without action leaves people more distrustful than before. In this Level 2 course, you follow Nzinga, internal communications manager at Nova Rota Log\u00edstica, a fictitious transport and warehousing company where most people work in the field, without email. You will learn the objectives of internal communication (inform, engage, align and listen), downward, upward and horizontal communication, and face-to-face, digital and physical channels, and choose the right channel for each message and audience, including drivers and operators without email, with the decisive role of managers and the cascade kit; draw up an internal communication plan with objectives, segmented audiences, key messages in clear and accessible language, an editorial calendar, owners and measurement of reach and understanding, with a downloadable template; prepare a climate and engagement survey, with good questions, anonymity and confidentiality, short (pulse) or annual surveys and strategies for the response rate, and interpret fictitious results in a spreadsheet; and turn the results into action plans with the teams, with facilitated sessions, few priorities, owners and the logic of \u2018you said, we did\u2019. With scenarios with decisions, drag-and-drop activities and a final case study. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Choose the right internal communication channels for each message and audience, including workers without email, and support managers in their communication role.<\/li><li>Draw up an internal communication plan with objectives, audiences, key messages, channels, calendar, owners and indicators of reach and understanding.<\/li><li>Prepare a climate and engagement survey that protects anonymity and interpret the results by team and over time.<\/li><li>Turn survey results into action plans with the teams and communicate what has changed.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR, communications, managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 30414 (human capital reporting) \u00b7 international internal communication best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-214-comunicacao-interna-e-envolvimento-dos-colaboradores\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"rhu-215 irt e seguran\u00e7a social: processamento salarial em angola aplique as regras angolanas ao processamento salarial: rendimentos sujeitos a irt, tabela e c\u00e1lculo do imposto, contribui\u00e7\u00f5es para a seguran\u00e7a social (inss) do trabalhador e da entidade empregadora, prazos de entrega e pagamento, e documentos obrigat\u00f3rios \u2014 passo a passo, com base no texto da lei. lei geral do trabalho c\u00f3digo penal c\u00f3digo geral tribut\u00e1rio c\u00f3digo de processo tribut\u00e1rio c\u00f3digo do imposto industrial lei n.\u00ba 10\/99 lei n.\u00ba 18\/14 (c\u00f3digo do irt) lei n.\u00ba 28\/20 lei n.\u00ba 2\/23 lei n.\u00ba 14\/25 decreto presidencial n.\u00ba 227\/18 decreto n.\u00ba 38\/08\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>IRT e Seguran\u00e7a Social: Processamento Salarial em Angola<\/strong><small>RHU-215 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Aplique as regras angolanas ao processamento salarial: rendimentos sujeitos a IRT, tabela e c\u00e1lculo do imposto, contribui\u00e7\u00f5es para a Seguran\u00e7a Social (INSS) do trabalhador e da entidade empregadora, prazos de entrega e pagamento, e documentos obrigat\u00f3rios \u2014 passo a passo, com base no texto da lei.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Todos os meses, quem processa sal\u00e1rios decide que componentes do recibo pagam imposto, calcula a reten\u00e7\u00e3o com a tabela em vigor, desconta e paga as contribui\u00e7\u00f5es para a Seguran\u00e7a Social, entrega o imposto \u00e0 AGT e cumpre declara\u00e7\u00f5es e prazos. Neste curso interm\u00e9dio percorre, sempre com o artigo citado, o C\u00f3digo do Imposto sobre os Rendimentos do Trabalho (Lei n.\u00ba 18\/14, com as altera\u00e7\u00f5es da Lei n.\u00ba 28\/20) e o Decreto Presidencial n.\u00ba 227\/18: incid\u00eancia e grupos de tributa\u00e7\u00e3o A, B e C, isen\u00e7\u00f5es, rendimentos n\u00e3o sujeitos e os limites dos subs\u00eddios de alimenta\u00e7\u00e3o, transporte e abono de fam\u00edlia, as al\u00edneas revogadas em 2020, a tabela do IRT em vigor em 2026 (Lei n.\u00ba 14\/25, OGE 2026: 11 escal\u00f5es, isen\u00e7\u00e3o at\u00e9 150 000 Kz) e o c\u00e1lculo do imposto retido com seis recibos resolvidos, a reten\u00e7\u00e3o de 6,5 % do Grupo B, a inscri\u00e7\u00e3o em 30 dias, as contribui\u00e7\u00f5es de 3 % e 8 %, a base de incid\u00eancia, o pagamento at\u00e9 ao dia 10 e os juros, a entrega do IRT at\u00e9 ao final do m\u00eas seguinte, a declara\u00e7\u00e3o anual Modelo 2, os mapas, os recibos, o arquivo e as multas do C\u00f3digo do IRT (com a multa por falta de entrega fixada pela Lei n.\u00ba 14\/25) e da Seguran\u00e7a Social. Com casos numa empresa fict\u00edcia, cen\u00e1rios de decis\u00e3o, verifica\u00e7\u00f5es em cada m\u00f3dulo e nove documentos de trabalho para descarregar, com cinco exerc\u00edcios pr\u00e1ticos. Legisla\u00e7\u00e3o em vigor a 16 de outubro de 2026; curso informativo, que n\u00e3o substitui aconselhamento jur\u00eddico ou fiscal.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar os rendimentos sobre os quais incide o IRT, quem \u00e9 sujeito passivo e em que grupo de tributa\u00e7\u00e3o (A, B ou C) se enquadra cada rendimento, reconhecendo as isen\u00e7\u00f5es previstas no C\u00f3digo.<\/li><li>Classificar cada componente do recibo de vencimento como sujeita ou n\u00e3o sujeita a IRT, aplicando os limites do art. 2.\u00ba do C\u00f3digo e a ordem de apuramento da mat\u00e9ria colet\u00e1vel do Grupo A.<\/li><li>Calcular a reten\u00e7\u00e3o mensal de IRT de trabalhadores por conta de outrem com a tabela em vigor em 2026 (Lei n.\u00ba 14\/25, Anexo I: 11 escal\u00f5es, isen\u00e7\u00e3o at\u00e9 150 000 Kz) e o sal\u00e1rio l\u00edquido resultante, e aplicar a reten\u00e7\u00e3o na fonte aos rendimentos do Grupo B.<\/li><li>Inscrever a empresa e os trabalhadores no prazo, determinar a base de incid\u00eancia contributiva, calcular as contribui\u00e7\u00f5es de 3 % e 8 % e cumprir a folha de remunera\u00e7\u00f5es e o pagamento at\u00e9 ao dia 10.<\/li><li>Organizar o calend\u00e1rio mensal e anual de entregas \u00e0 AGT e ao INSS, cumprir as obriga\u00e7\u00f5es acess\u00f3rias do processamento salarial e reconhecer as multas e as consequ\u00eancias do incumprimento.<\/li><\/ul>        <p><b>Who it is for:<\/b> T\u00e9cnicos e gestores de RH e sal\u00e1rios, contabilistas, respons\u00e1veis administrativos de empresas em Angola<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei Geral do Trabalho<\/li><li>C\u00f3digo Penal<\/li><li>C\u00f3digo Geral Tribut\u00e1rio<\/li><li>C\u00f3digo de Processo Tribut\u00e1rio<\/li><li>C\u00f3digo do Imposto Industrial<\/li><li>Lei n.\u00ba 10\/99<\/li><li>Lei n.\u00ba 18\/14 (C\u00f3digo do IRT)<\/li><li>Lei n.\u00ba 28\/20<\/li><li>Lei n.\u00ba 2\/23<\/li><li>Lei n.\u00ba 14\/25<\/li><li>Decreto Presidencial n.\u00ba 227\/18<\/li><li>Decreto n.\u00ba 38\/08<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-215-irt-e-seguranca-social-processamento-salarial-em-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"rhu-216 trabalhadores estrangeiros e nacionaliza\u00e7\u00e3o de quadros em angola conhe\u00e7a as regras para empregar trabalhadores estrangeiros em angola: contratos, quotas e condi\u00e7\u00f5es, vistos de trabalho e autoriza\u00e7\u00f5es, obriga\u00e7\u00f5es do empregador e planos de forma\u00e7\u00e3o e substitui\u00e7\u00e3o por quadros nacionais \u2014 conforme a legisla\u00e7\u00e3o aplic\u00e1vel. lei n.\u00ba 2\/07 lei n.\u00ba 13\/19 lei n.\u00ba 12\/23 (lei geral do trabalho) decreto-lei n.\u00ba 16-a\/95 decreto-lei n.\u00ba 4-a\/96 decreto presidencial n.\u00ba 163\/20\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Trabalhadores Estrangeiros e Nacionaliza\u00e7\u00e3o de Quadros em Angola<\/strong><small>RHU-216 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Conhe\u00e7a as regras para empregar trabalhadores estrangeiros em Angola: contratos, quotas e condi\u00e7\u00f5es, vistos de trabalho e autoriza\u00e7\u00f5es, obriga\u00e7\u00f5es do empregador e planos de forma\u00e7\u00e3o e substitui\u00e7\u00e3o por quadros nacionais \u2014 conforme a legisla\u00e7\u00e3o aplic\u00e1vel.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Contratar, renovar e gerir trabalhadores estrangeiros em Angola exige conhecer regras, documentos e prazos precisos, e os erros custam caro: multas at\u00e9 Kz 3 799 840,00 para o empregador, expuls\u00e3o do trabalhador e at\u00e9 a proibi\u00e7\u00e3o de contratar n\u00e3o residentes durante cinco anos. Neste curso interm\u00e9dio percorre, sempre com o artigo citado, a Lei n.\u00ba 13\/19 sobre o regime jur\u00eddico dos cidad\u00e3os estrangeiros, o seu Regulamento (Decreto Presidencial n.\u00ba 163\/20) e os artigos da Lei Geral do Trabalho sobre estrangeiros: categorias de estrangeiros e direitos, entrada no pa\u00eds, tipos de vistos e o visto de trabalho em pormenor, parecer do minist\u00e9rio do setor e cau\u00e7\u00e3o de repatriamento, autoriza\u00e7\u00e3o de resid\u00eancia e reagrupamento familiar, contrato de trabalho do n\u00e3o residente, comunica\u00e7\u00f5es e registos do empregador, regras de prefer\u00eancia pela m\u00e3o de obra nacional e o regime de crimes, multas e expuls\u00e3o. Com casos pr\u00e1ticos numa empresa fict\u00edcia, cen\u00e1rios de decis\u00e3o, verifica\u00e7\u00f5es em cada m\u00f3dulo, uma folha de c\u00e1lculo de prazos e cinco documentos de trabalho para descarregar. Legisla\u00e7\u00e3o em vigor a 16 de outubro de 2026; curso informativo, que n\u00e3o substitui aconselhamento jur\u00eddico.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar os diplomas aplic\u00e1veis, distinguir as categorias de estrangeiros e de trabalhadores estrangeiros e aplicar os direitos, deveres e requisitos de entrada da Lei n.\u00ba 13\/19.<\/li><li>Escolher o visto adequado \u00e0 finalidade da desloca\u00e7\u00e3o e preparar um pedido de visto de trabalho com os requisitos, documentos, pareceres e prazos legais.<\/li><li>Gerir a autoriza\u00e7\u00e3o de resid\u00eancia e o contrato de trabalho do trabalhador estrangeiro e cumprir as comunica\u00e7\u00f5es, registos e prazos que cabem ao empregador.<\/li><li>Aplicar as regras de prefer\u00eancia pela m\u00e3o de obra nacional previstas nos textos e reconhecer as infra\u00e7\u00f5es migrat\u00f3rias, as penas, as multas e as consequ\u00eancias para o empregador.<\/li><\/ul>        <p><b>Who it is for:<\/b> Gestores de RH e de mobilidade, empresas com expatriados (petr\u00f3leo, minera\u00e7\u00e3o, constru\u00e7\u00e3o), jur\u00eddico laboral<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei n.\u00ba 2\/07<\/li><li>Lei n.\u00ba 13\/19<\/li><li>Lei n.\u00ba 12\/23 (Lei Geral do Trabalho)<\/li><li>Decreto-Lei n.\u00ba 16-A\/95<\/li><li>Decreto-Lei n.\u00ba 4-A\/96<\/li><li>Decreto Presidencial n.\u00ba 163\/20<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-216-trabalhadores-estrangeiros-e-nacionalizacao-de-quadros-em-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"rhu-218 prote\u00e7\u00e3o social obrigat\u00f3ria e pens\u00f5es em angola conhe\u00e7a a prote\u00e7\u00e3o social obrigat\u00f3ria em angola: princ\u00edpios e regimes, inscri\u00e7\u00e3o e contribui\u00e7\u00f5es, presta\u00e7\u00f5es, pens\u00e3o de reforma por velhice, condi\u00e7\u00f5es de acesso e c\u00e1lculo \u2014 segundo o texto da lei de bases e do regulamento. lei geral do trabalho c\u00f3digo penal lei n.\u00ba 18\/90 lei n.\u00ba 7\/04 decreto presidencial n.\u00ba 227\/18 decreto presidencial n.\u00ba 299\/20 decreto n.\u00ba 40\/08\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Prote\u00e7\u00e3o Social Obrigat\u00f3ria e Pens\u00f5es em Angola<\/strong><small>RHU-218 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Conhe\u00e7a a prote\u00e7\u00e3o social obrigat\u00f3ria em Angola: princ\u00edpios e regimes, inscri\u00e7\u00e3o e contribui\u00e7\u00f5es, presta\u00e7\u00f5es, pens\u00e3o de reforma por velhice, condi\u00e7\u00f5es de acesso e c\u00e1lculo \u2014 segundo o texto da Lei de Bases e do regulamento.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Inscrever a empresa e os trabalhadores, descontar e entregar as contribui\u00e7\u00f5es, responder a quem quer saber quando se pode reformar e quanto vai receber, organizar o processo de reforma: s\u00e3o tarefas di\u00e1rias de recursos humanos e processamento salarial, e cada uma tem regras, prazos e f\u00f3rmulas fixados na lei. Neste curso interm\u00e9dio percorre, sempre com o artigo citado, a Lei n.\u00ba 7\/04 (Lei de Bases da Prote\u00e7\u00e3o Social), o Decreto Presidencial n.\u00ba 299\/20 (prote\u00e7\u00e3o social na velhice) e, para a inscri\u00e7\u00e3o e as contribui\u00e7\u00f5es, o Decreto Presidencial n.\u00ba 227\/18: os tr\u00eas n\u00edveis da prote\u00e7\u00e3o social e as regras das presta\u00e7\u00f5es, quem est\u00e1 abrangido, inscri\u00e7\u00e3o em 30 dias, taxas de 8 % e 3 %, base de incid\u00eancia, pagamento at\u00e9 ao dia 10 e juros de mora, condi\u00e7\u00f5es da reforma por velhice, da reforma antecipada e do abono de velhice, a f\u00f3rmula P = R \u00d7 N \/ 420 com exemplos resolvidos, o processo de reforma, a prova de vida, as contraven\u00e7\u00f5es, as multas e o abuso de confian\u00e7a. Com casos numa empresa fict\u00edcia, cen\u00e1rios de decis\u00e3o, verifica\u00e7\u00f5es em cada m\u00f3dulo, uma calculadora de contribui\u00e7\u00f5es, um simulador de pens\u00e3o e seis documentos de trabalho para descarregar, com quatro exerc\u00edcios pr\u00e1ticos. Legisla\u00e7\u00e3o em vigor a 16 de outubro de 2026; curso informativo, que n\u00e3o substitui aconselhamento jur\u00eddico.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar os objetivos da prote\u00e7\u00e3o social, distinguir os tr\u00eas n\u00edveis do dispositivo permanente e aplicar as regras gerais das presta\u00e7\u00f5es da prote\u00e7\u00e3o social obrigat\u00f3ria.<\/li><li>Determinar quem est\u00e1 abrangido pela prote\u00e7\u00e3o social obrigat\u00f3ria, cumprir as obriga\u00e7\u00f5es de inscri\u00e7\u00e3o e comunica\u00e7\u00e3o do empregador e calcular as contribui\u00e7\u00f5es mensais.<\/li><li>Verificar as condi\u00e7\u00f5es de acesso \u00e0 pens\u00e3o de reforma por velhice, \u00e0 reforma antecipada e ao abono de velhice e calcular o valor da pens\u00e3o com a f\u00f3rmula do Decreto Presidencial n.\u00ba 299\/20.<\/li><li>Organizar o processo de reforma, acompanhar o pagamento e a manuten\u00e7\u00e3o das presta\u00e7\u00f5es e cumprir os deveres de empregadores e trabalhadores, reconhecendo as contraven\u00e7\u00f5es, as multas e os meios de reclama\u00e7\u00e3o.<\/li><\/ul>        <p><b>Who it is for:<\/b> Gestores e t\u00e9cnicos de RH e de processamento salarial, trabalhadores e empregadores<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei Geral do Trabalho<\/li><li>C\u00f3digo Penal<\/li><li>Lei n.\u00ba 18\/90<\/li><li>Lei n.\u00ba 7\/04<\/li><li>Decreto Presidencial n.\u00ba 227\/18<\/li><li>Decreto Presidencial n.\u00ba 299\/20<\/li><li>Decreto n.\u00ba 40\/08<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-218-protecao-social-obrigatoria-e-pensoes-em-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-301 training management: from needs analysis to roi training plans, budgeting, effectiveness evaluation and return on investment. iso 10015 kirkpatrick model modelo de kirkpatrick\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Training Management: From Needs Analysis to ROI<\/strong><small>RHU-301 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Training plans, budgeting, effectiveness evaluation and return on investment.<\/span>\n          <span class=\"tcat-std\"><i>ISO 10015<\/i><i>Kirkpatrick model<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Every year, organisations invest in training and every year the board asks what they gained from it. In this advanced course you follow Fernanda, training manager at Nova Rota Log\u00edstica, a fictitious warehousing and transport company, as she links training to strategy and critical competencies, carries out a needs analysis at organisation, job and individual level, designs a programme for shift supervisors with aligned objectives, methods and evaluation, ensures the transfer of learning to the job, evaluates the programme at the four levels of the Kirkpatrick model and calculates the return on investment using the logic of the Phillips methodology. Aligned with the guidance of ISO 10015 and ILO Convention No. 142, without replacing the reading of those documents. With interactive images, drag-and-drop activities, branching scenarios, a case study, an Excel exercise, checks in each module and downloadable templates. Designed for training and human resources managers. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Define the training strategy based on the organisation&#039;s objectives.<\/li><li>Carry out a needs analysis at organisation, job and individual level.<\/li><li>Design a learning programme with aligned objectives, methods and evaluation.<\/li><li>Plan measures to ensure that learning is applied in the workplace.<\/li><li>Evaluate a training programme at the four levels of the Kirkpatrick model.<\/li><li>Calculate the return on investment (ROI) of a training programme.<\/li><\/ul>        <p><b>Who it is for:<\/b> Training managers and HR<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 10015 \u00b7 Kirkpatrick model<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-301-gestao-da-formacao-do-diagnostico-de-necessidades-ao-roi\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-302 pay policy, compensation and benefits job evaluation, pay bands, benefits and market surveys. ilo fundamental conventions iso 30414 (human capital reporting) conven\u00e7\u00f5es fundamentais da oit iso 30414 (reporte de capital humano)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Pay Policy, Compensation and Benefits<\/strong><small>RHU-302 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Job evaluation, pay bands, benefits and market surveys.<\/span>\n          <span class=\"tcat-std\"><i>ILO fundamental Conventions<\/i><i>ISO 30414 (human capital reporting)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Pay decisions affect the ability to attract and retain people, the sense of fairness and one of the largest cost lines of any organisation. In this advanced course you follow Sofia, compensation and benefits manager at Meridiano Distribui\u00e7\u00e3o, a fictitious distribution company, as she defines a total reward strategy and market positioning, analyses salary surveys, creates rules for starting salaries, progression, promotions and the annual review with a merit matrix, redesigns commissions and bonuses with thresholds and caps, evaluates the benefits portfolio by cost and perceived value and organises the governance of the pay policy, with an analysis of pay equity between men and women. Aligned with ILO Conventions No. 100 and No. 95 and international good practice, always with a reminder to check the applicable law in the country. With drag-and-drop activities, Excel exercises, a case study, decision scenarios, checks in each module and downloadable templates. Designed for human resources and compensation managers. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Define a total reward strategy aligned with the business.<\/li><li>Use salary surveys to benchmark the organisation&#039;s pay.<\/li><li>Define rules for pay positioning, progression and the annual review.<\/li><li>Design a short-term incentive plan with clear rules.<\/li><li>Evaluate the benefits portfolio in terms of cost and value to employees.<\/li><li>Ensure the governance, equity and transparency of the pay policy.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR and compensation managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO fundamental Conventions \u00b7 ISO 30414 (human capital reporting)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-302-politica-salarial-compensacao-e-beneficios\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-303 hr analytics and human resources indicators hr kpis, absenteeism, turnover, cost per hire and dashboards. iso 30414\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>HR Analytics and Human Resources Indicators<\/strong><small>RHU-303 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">HR KPIs, absenteeism, turnover, cost per hire and dashboards.<\/span>\n          <span class=\"tcat-std\"><i>ISO 30414<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Every organisation has data about its people; few turn it into decisions. In this advanced course you follow In\u00eas, a human resources analyst at Atl\u00e2ntico Engenharia, a fictitious engineering and industrial maintenance company, as she moves from simple reporting to descriptive, predictive and prescriptive analysis, defines a dictionary of HR indicators with clear formulas, cleans and protects the data using data protection principles (with the GDPR as a reference), builds a one-page dashboard for the board, analyses the turnover of field technicians and its cost and presents a business case on personnel costs, distinguishing correlation from causation. With an introduction to ISO 30414, without replacing the reading of the standard. With drag-and-drop activities, Excel exercises, an integrated case, decision scenarios, checks in each module and a checklist and downloadable templates. Designed for human resources managers and analysts. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguish the maturity levels of HR data analysis.<\/li><li>Select the right HR indicators for each objective.<\/li><li>Ensure the quality of HR data and its responsible use.<\/li><li>Build an HR indicator dashboard for the board.<\/li><li>Analyse staff turnover and identify exit factors.<\/li><li>Analyse personnel costs and present data-based recommendations.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR managers, analysts<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 30414<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-303-hr-analytics-e-indicadores-de-recursos-humanos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-304 workforce nationalisation, succession planning and talent management planned replacement of expatriates, succession and development of local talent. ilo fundamental conventions iso 30414 (human capital reporting) conven\u00e7\u00f5es fundamentais da oit iso 30414 (reporte de capital humano)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Workforce Nationalisation, Succession Planning and Talent Management<\/strong><small>RHU-304 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Planned replacement of expatriates, succession and development of local talent.<\/span>\n          <span class=\"tcat-std\"><i>ILO fundamental Conventions<\/i><i>ISO 30414 (human capital reporting)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Who will fill tomorrow the roles the business depends on? In this advanced course you will learn to build an integrated talent management model linked to strategy: identify critical roles with common criteria, assess performance and potential with the nine-box grid, run talent review sessions without bias, build succession maps with readiness horizons and emergency plans, and design development programmes with rotation, projects and mentoring. You will also learn to draw up a workforce nationalisation plan, as international good practice in localisation and local content, with realistic targets and knowledge transfer, and to check the applicable law in your country. It ends with indicators, retention and reporting to the board. With a running case at a fictitious company, decision scenarios and downloadable templates. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe an integrated talent management model linked to strategy and its governance.<\/li><li>Draw up a workforce nationalisation plan with realistic targets and stages, checking the requirements of the applicable law.<\/li><li>Identify critical roles and assess employees&#039; performance and potential with common criteria and reduced bias.<\/li><li>Build a succession plan for critical roles, including emergency succession.<\/li><li>Design development programmes for talent and successors and evaluate them.<\/li><li>Monitor talent management results, manage retention risks and report them to senior management.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR and operations directors<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO fundamental Conventions \u00b7 ISO 30414 (human capital reporting)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-304-nacionalizacao-de-quadros-planeamento-de-sucessao-e-gestao-de-talento\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"3\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"rhu-305 angola general labour law (law no. 12\/23) contracts, probation, working time, holidays, pay, discipline and dismissal under angola&#039;s law no. 12\/23. lei n.\u00ba 7\/15 lei n.\u00ba 12\/23 (lei geral do trabalho) decreto presidencial n.\u00ba 50\/25\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Angola General Labour Law (Law No. 12\/23)<\/strong><small>RHU-305 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Contracts, probation, working time, holidays, pay, discipline and dismissal under Angola&#039;s Law No. 12\/23.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Law No. 12\/23, Angola&#039;s General Labour Law, changed the rules of the game: fixed-term contracts, probation, remote working, working hours, overtime, holidays, absences, pay, discipline and dismissal. In this advanced course you will work through the Law chapter by chapter, always with the article cited, and learn to apply it in the day-to-day running of a company: drafting valid contracts, conducting a disciplinary procedure within the deadlines, organising working hours, and calculating the hourly wage, overtime, holiday pay and termination compensation using the Law&#039;s own formulas. With case studies in a fictional company, decision scenarios, knowledge checks in every module and a downloadable checklist for each module. The course is based on the text of the Law and is informative only: it does not constitute legal advice. Designed for HR directors and officers, managers, payroll teams, employers and workers. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identify the scope of the General Labour Law, its key concepts and the hierarchy of sources of labour law.<\/li><li>Enter into valid employment contracts, choosing the correct form, duration, grounds for a fixed term and probation period.<\/li><li>Apply the personality rights and the protections for maternity, minors and workers with reduced capacity.<\/li><li>Distinguish the special employment contracts and apply the rules specific to each one.<\/li><li>Exercise the employer&#039;s powers and conduct a disciplinary procedure within the legal deadlines.<\/li><li>Manage mobility, the transfer of an undertaking and obligations on health, safety and compensation for work accidents.<\/li><li>Organise working hours and calculate night work and overtime within the legal limits.<\/li><li>Manage rest periods, public holidays, annual leave, other leave and absences, and calculate the related entitlements.<\/li><li>Calculate pay and apply the rules on payment, deductions, wage protection and suspension of the contract.<\/li><li>Distinguish the ways an employment contract can end, carry out dismissals following the required procedures and calculate notice, compensation and limitation periods.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR directors and officers, managers and supervisors, payroll teams, employers and workers in Angola<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei n.\u00ba 7\/15<\/li><li>Lei n.\u00ba 12\/23 (Lei Geral do Trabalho)<\/li><li>Decreto Presidencial n.\u00ba 50\/25<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-305-lei-geral-do-trabalho-de-angola-lei-n-o-12-23\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-306 organisational development and organisation design organisational diagnosis, structures, layers and spans of control, and redesign of people processes. international organisational development best practice iso 30414 (human capital reporting) boas pr\u00e1ticas internacionais de desenvolvimento organizacional iso 30414 (reporte de capital humano)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Organisational Development and Organisation Design<\/strong><small>RHU-306 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Organisational diagnosis, structures, layers and spans of control, and redesign of people processes.<\/span>\n          <span class=\"tcat-std\"><i>International organisational development best practice<\/i><i>ISO 30414 (human capital reporting)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>When an organisation grows or changes strategy, problems show up as complaints about people: slow decisions, silos, overloaded managers. Often the cause lies in how the organisation is designed. In this advanced course you will learn to act as an internal organisational development consultant: carry out a diagnosis with reference models (7S, star model, six boxes), compare functional, divisional, customer-based, geographical and matrix structures, analyse hierarchical layers, spans of control and decision rights, redesign people processes based on users&#039; experience and plan implementation in a phased and fair way, with consultation of workers&#039; representatives and careful communication. With a running case at a fictitious bank, decision scenarios, spreadsheet exercises and downloadable templates. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain what organisational development is, distinguish it from organisation design and describe the role of HR as internal consultants.<\/li><li>Apply a diagnostic model to identify organisational problems, distinguishing symptoms from causes.<\/li><li>Compare organisational structures and choose the one suited to a strategy, with explicit criteria.<\/li><li>Analyse hierarchical layers, spans of control and decision rights.<\/li><li>Redesign a people process based on users&#039; experience and define its indicators.<\/li><li>Plan the implementation of a new structure in a phased and fair way, including placement of people, consultation and communication.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR directors, internal consultants<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International organisational development best practice \u00b7 ISO 30414 (human capital reporting)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-306-desenvolvimento-organizacional-e-desenho-da-organizacao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-307 strategic workforce planning forecast people needs, gap analysis, scenarios and recruitment, development and reduction plans. iso 30409 (workforce planning) iso 30414 (human capital reporting) iso 30409 (planeamento da for\u00e7a de trabalho) iso 30414 (reporte de capital humano)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Strategic Workforce Planning<\/strong><small>RHU-307 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Forecast people needs, gap analysis, scenarios and recruitment, development and reduction plans.<\/span>\n          <span class=\"tcat-std\"><i>ISO 30409 (workforce planning)<\/i><i>ISO 30414 (human capital reporting)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>How many people will your organisation need three years from now, with what skills, and where will it find them? In this advanced course you will learn to carry out strategic workforce planning from end to end: link the plan to strategy and budget, segment the workforce and choose the critical segments, analyse and project internal supply, forecast demand from business drivers, with ratios, workload and the effect of automation, calculate gaps and build scenarios with sensitivity analysis, choose the right mix of actions (recruit, develop, redeploy, contractors, reduce as a last resort) and implement the plan with indicators, triggers and periodic review. Aligned with ISO 30409 as a reference. With a running case at a fictitious logistics company and spreadsheet exercises. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the strategic workforce planning process and its link to strategy and budget.<\/li><li>Analyse the current supply of people by segment and project internal supply.<\/li><li>Project future people needs from business drivers, including the effect of automation.<\/li><li>Identify gaps between supply and demand in different scenarios and prioritise critical gaps.<\/li><li>Choose the mix of actions to close the gaps, considering timescales, costs and risks.<\/li><li>Implement the plan and monitor results over time, with indicators, triggers and reviews.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR and business directors<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 30409 (workforce planning) \u00b7 ISO 30414 (human capital reporting)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-307-planeamento-estrategico-da-forca-de-trabalho\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-308 culture, climate and employee experience diagnose culture, measure climate, design the employee journey and retain talent. iso 30414 (human capital reporting) international best practice iso 30414 (reporte de capital humano) boas pr\u00e1ticas internacionais\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Culture, Climate and Employee Experience<\/strong><small>RHU-308 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Diagnose culture, measure climate, design the employee journey and retain talent.<\/span>\n          <span class=\"tcat-std\"><i>ISO 30414 (human capital reporting)<\/i><i>international best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Every organisation has a culture, whether it has designed it or not: it decides what people do when nobody is watching, whether they say what they think, whether they collaborate, whether they stay or leave. In this advanced course you will learn to understand and diagnose an organisation&#039;s culture from several sources, to measure and interpret climate and engagement over time (including the engagement index and eNPS), to design the employee journey with personas and moments that matter, to build a retention plan based on the real causes of departures and to evolve the culture consistently, with leadership by example and aligned HR processes. With an integrated case at a fictitious bank, interactive images, decision scenarios, a survey analysis in Excel and downloadable templates. Designed for human resources directors and senior managers. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain what organisational culture is, distinguish it from climate and describe how it influences performance and strategy.<\/li><li>Diagnose an organisation&#039;s culture from several sources and define the desired culture.<\/li><li>Measure and interpret climate and engagement over time and turn the results into action.<\/li><li>Map the employee journey and identify the moments that matter and the pain points.<\/li><li>Draw up a segmented retention plan based on the real causes of departures.<\/li><li>Plan actions that evolve the culture consistently and measure progress.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR directors, senior managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 30414 (human capital reporting) \u00b7 international best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-308-cultura-clima-e-experiencia-do-colaborador\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-309 restructuring and collective redundancies: good practice plan a restructuring, consultation, fair criteria, communication and support for those leaving, in line with ilo standards. ilo convention c158 and recommendation r166 (termination of employment) ilo convention c111 conven\u00e7\u00e3o oit c158 e recomenda\u00e7\u00e3o r166 (cessa\u00e7\u00e3o do contrato) conven\u00e7\u00e3o oit c111 lei geral do trabalho\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Restructuring and Collective Redundancies: Good Practice<\/strong><small>RHU-309 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Plan a restructuring, consultation, fair criteria, communication and support for those leaving, in line with ILO standards.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><i>ILO Convention C158 and Recommendation R166 (termination of employment)<\/i><i>ILO Convention C111<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Reducing headcount is one of the hardest decisions an organisation makes. Poorly prepared, it leaves scars on those who leave and on those who stay, and causes conflict and reputational damage; well prepared, it is fair, transparent and defensible. In this advanced course you will learn to plan a restructuring in line with ILO standards (Convention No. 158 and Recommendation No. 166) and international good practice: justify the reason, study and combine alternatives to dismissal, inform and consult workers&#039; representatives in good faith, define objective and non-discriminatory selection criteria, conduct individual conversations with respect and support those who leave and those who stay. With an integrated case at a fictitious logistics company, decision scenarios, a selection matrix in Excel and downloadable templates. It does not cite national laws: the specific procedures depend on the law applicable in each country. Designed for human resources directors and legal teams. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the reasons for a restructuring and its human, financial and reputational costs.<\/li><li>Evaluate and combine alternatives that avoid or reduce dismissals and present them in a business case.<\/li><li>Plan good-faith information and consultation of workers&#039; representatives and notification of the authorities.<\/li><li>Define and apply objective and non-discriminatory selection criteria in a verifiable matrix.<\/li><li>Prepare communication and conduct individual conversations clearly and respectfully.<\/li><li>Plan support for those who leave and those who stay and draw lessons from the process.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR directors, legal<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C158 and Recommendation R166 (termination of employment) \u00b7 ILO Convention C111<\/p>        <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei Geral do Trabalho<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-309-reestruturacoes-e-despedimentos-coletivos-boas-praticas\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-310 people management in remote operations and rotational schedules rotation schedules, accommodation and camps, offshore, fatigue, wellbeing, travel logistics and retention. ilo conventions c155 and c171 (night work) ifc\/ebrd: workers&#039; accommodation (2009) iso 45001 conven\u00e7\u00f5es oit c155 e c171 (trabalho noturno) ifc\/berd: alojamento de trabalhadores (2009)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>People Management in Remote Operations and Rotational Schedules<\/strong><small>RHU-310 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Rotation schedules, accommodation and camps, offshore, fatigue, wellbeing, travel logistics and retention.<\/span>\n          <span class=\"tcat-std\"><i>ILO Conventions C155 and C171 (night work)<\/i><i>IFC\/EBRD: workers&#039; accommodation (2009)<\/i><i>ISO 45001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Offshore platforms, mines in isolated regions and large construction sites have something in common: people work for weeks on end away from home, on long shifts, and live at the workplace. In this advanced course you will learn to manage people in these settings: compare rotation schedules (14\/14, 21\/21, 28\/28, unequal cycles) and calculate crews and average hours, plan mobilisations, travel, documents and certificates, assess accommodation and life in camps and on board against international references (ILO, IFC\/EBRD guidance), prevent harassment, manage fatigue and protect mental health, support families and retain rotational teams. With two integrated cases (a fictitious offshore operator and a fictitious mine), Excel calculations, interactive images, decision scenarios and downloadable templates. It does not replace certified practical safety and survival training. Designed for HR in oil and gas, mining and construction. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the characteristics of work in remote and rotational operations and the challenges they pose for HR.<\/li><li>Compare rotation schedules and calculate staffing needs and average working hours.<\/li><li>Plan the mobilisation and demobilisation of teams, including travel, documents, certificates and examinations.<\/li><li>Assess accommodation and living conditions in remote camps and offshore, including the prevention of harassment.<\/li><li>Identify fatigue and mental health risks and define prevention and support measures.<\/li><li>Draw up a retention and engagement plan for rotational teams.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR in oil and gas, mining and construction<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Conventions C155 and C171 (night work) \u00b7 IFC\/EBRD: workers&#039; accommodation (2009) \u00b7 ISO 45001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-310-gestao-de-pessoas-em-operacoes-remotas-e-regimes-de-rotacao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"4\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-401 hr business partner and strategic people management align hr with business strategy, change management and organisational culture. ilo fundamental conventions iso 30414 (human capital reporting) conven\u00e7\u00f5es fundamentais da oit iso 30414 (reporte de capital humano)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv4\">Level 4<\/span>\n        <span class=\"tcat-c__t\"><strong>HR Business Partner and Strategic People Management<\/strong><small>RHU-401 \u00b7 Expert \u00b7 14 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Align HR with business strategy, change management and organisational culture.<\/span>\n          <span class=\"tcat-std\"><i>ILO fundamental Conventions<\/i><i>ISO 30414 (human capital reporting)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Move from managing HR processes to partnering with top management. In this expert-level course, you follow Amina, HR Business Partner at a fictitious logistics business unit, and learn to work within the three-pillar model, to read a business unit&#039;s strategy, value chain and income statement, to build a people strategy from the business priorities, to diagnose needs with hypotheses and data, to handle management requests as an internal consultant, to influence the executive committee with business arguments, to build business cases with scenarios, to manage a portfolio of HR initiatives and to decide on ethical dilemmas, with ILO standards as a reference. With branching scenarios, practical assignments, Excel exercises and an integrated case in which you draw up a complete partnership plan and your own development plan. Designed for human resources directors and business partners. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the role of the HR Business Partner in the organisation&#039;s HR model, including the three pillars, governance and the pitfalls of the model.<\/li><li>Interpret the strategy, value chain, income statement and operational indicators of a business unit.<\/li><li>Build a people strategy from the business priorities, with capabilities, priorities, an annual plan and indicators.<\/li><li>Diagnose a business unit&#039;s people needs, combining interviews, HR data, structure, talent and climate.<\/li><li>Apply the internal consulting cycle to a management request, choosing the right role and contracting for a measurable result.<\/li><li>Influence top management decisions with business arguments, preparing stakeholders, challenging respectfully and saying no with alternatives.<\/li><li>Use people data to support business decisions, with cost and productivity indicators, pilots, scenarios and business cases.<\/li><li>Prioritise and monitor a portfolio of HR initiatives, considering impact, effort, team capacity and the business calendar.<\/li><li>Decide on typical ethical dilemmas in the role, protecting confidentiality, managing conflicts of interest and using whistleblowing channels.<\/li><li>Draw up a complete partnership plan for a business unit and a personal development plan as an HR Business Partner.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR directors and business partners<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO fundamental Conventions \u00b7 ISO 30414 (human capital reporting)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-401-hr-business-partner-e-gestao-estrategica-de-pessoas\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"RHU\" data-l=\"4\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"rhu-402 advanced labour relations and collective bargaining trade unions, collective agreements, strikes and management of labour disputes. ilo fundamental conventions iso 30414 (human capital reporting) conven\u00e7\u00f5es fundamentais da oit iso 30414 (reporte de capital humano)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv4\">Level 4<\/span>\n        <span class=\"tcat-c__t\"><strong>Advanced Labour Relations and Collective Bargaining<\/strong><small>RHU-402 \u00b7 Expert \u00b7 13 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Trade unions, collective agreements, strikes and management of labour disputes.<\/span>\n          <span class=\"tcat-std\"><i>ILO fundamental Conventions<\/i><i>ISO 30414 (human capital reporting)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Well-conducted collective bargaining protects the company, the workers and the relationship between them for years; poorly prepared bargaining can end in deadlock, a strike or an agreement nobody can apply. In this expert-level course, designed for human resources directors and labour relations managers, you will learn to prepare and conduct collective bargaining, manage collective disputes and draft and apply company agreements. The course starts from the ILO international standards (Conventions No. 87, No. 98, No. 154 and No. 144) and the principles of its supervisory bodies, and covers the actors and levels of bargaining, costing proposals with a spreadsheet, distributive and integrative strategies, running the sessions, drafting clauses, managing a strike while respecting rights, and conciliation, mediation and arbitration. It ends with a long-term labour relations strategy and an integrated case. With a fictitious company, decision scenarios, practical exercises, downloadable templates and checks in each module. Labour legislation varies from country to country: the course always refers to the applicable law and does not replace legal advice. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain labour relations systems and the ILO international standards that frame them.<\/li><li>Identify the actors, levels and instruments of collective bargaining.<\/li><li>Prepare for collective bargaining with data, objectives, a mandate and costing of proposals.<\/li><li>Choose suitable strategies and tactics for collective bargaining, including interest-based negotiation.<\/li><li>Conduct negotiation sessions through to the conclusion of an agreement.<\/li><li>Draft clear clauses and manage the application of a company agreement.<\/li><li>Manage a collective dispute and prepare the organisation for a strike, respecting rights.<\/li><li>Choose the right mechanism for resolving collective disputes: conciliation, mediation or arbitration.<\/li><li>Define a long-term labour relations strategy.<\/li><\/ul>        <p><b>Who it is for:<\/b> HR directors, labour relations<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO fundamental Conventions \u00b7 ISO 30414 (human capital reporting)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/rhu-402-relacoes-laborais-avancadas-e-negociacao-coletiva\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"TIC\"><h2>IT &amp; Digital Productivity<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"TIC\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"tic-102 excel fundamentals spreadsheets, basic formulas, formatting and printing. european digital competence framework (digcomp) quadro europeu de compet\u00eancias digitais (digcomp)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Excel Fundamentals<\/strong><small>TIC-102 \u00b7 Foundation \u00b7 3 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Spreadsheets, basic formulas, formatting and printing.<\/span>\n          <span class=\"tcat-std\"><i>European Digital Competence Framework (DigComp)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Excel is in almost every office in the world, yet most people use only a small part of what it can do. In this practical course you will learn to find your way around the Microsoft 365 Excel interface in Portuguese, manage workbooks and sheets, enter data and apply professional number formats, build formulas with the SUM, AVERAGE, MAX, MIN and COUNT functions, use relative and absolute references and, finally, sort, filter and prepare lists for printing or PDF. You will follow Marta, an administrative assistant at Nova Rota Log\u00edstica, and practise on a downloadable Excel file with orders, stock and sales. Aligned with the digital content creation area of the European Digital Competence Framework (DigComp), the course prepares you to work with spreadsheets quickly, neatly and without errors, in any country and any sector. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Navigate the Excel interface and create, save, open and organise workbooks and worksheets.<\/li><li>Enter different types of data and apply professional formatting, including number formats, borders and AutoFill.<\/li><li>Build formulas with operators and with the SUM, AVERAGE, MAX, MIN and COUNT functions, using relative and absolute references correctly.<\/li><li>Sort and filter data lists and set up the page and print area to print or export to PDF.<\/li><\/ul>        <p><b>Who it is for:<\/b> Office staff, administrative assistants and analysts who are starting to use Excel or want to consolidate the basics<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> European Digital Competence Framework (DigComp)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/tic-102-excel-fundamental\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"TIC\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"tic-110 excel essentials: workbooks, worksheets and protection a full microsoft excel essentials unit followed by fourteen short how-to lessons on worksheets, zoom, splitting, freezing panes, grouping, spell check, autorecover and protecting workbooks, sheets and cells. uk best practice excel 365 (microsoft) boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Excel Essentials: Workbooks, Worksheets and Protection<\/strong><small>TIC-110 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">A full Microsoft Excel Essentials unit followed by fourteen short how-to lessons on worksheets, zoom, splitting, freezing panes, grouping, spell check, AutoRecover and protecting workbooks, sheets and cells.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Excel 365 (Microsoft)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Start with a full Microsoft Excel Essentials unit, with practice files and a quiz, then build confidence with short screen-recorded lessons: understanding worksheets, sheet names, viewing multiple worksheets, zoom, splitting your worksheet, freezing panes, grouping worksheets, spell check, AutoRecover, password-protecting and protecting workbooks, protecting sheets, locking cells and read-only workbooks. Recorded in Microsoft 365. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fifteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Excel 365 (Microsoft)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/tic-110-excel-essencial-livros-folhas-de-calculo-e-protecao-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"TIC\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"tic-120 excel formulas 1: cell references, sum, count and rounding a full unit on cell references followed by fourteen short lessons on count and sum, countif, sumif, running totals, counting characters and cells, sumproduct, rounding, average and rank. uk best practice microsoft excel boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Excel Formulas 1: Cell References, SUM, COUNT and Rounding<\/strong><small>TIC-120 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">A full unit on cell references followed by fourteen short lessons on COUNT and SUM, COUNTIF, SUMIF, running totals, counting characters and cells, SUMPRODUCT, rounding, AVERAGE and RANK.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Microsoft Excel<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A full unit on relative, absolute and mixed cell references, with practice files and a quiz, followed by short screen-recorded lessons on the functions used every day: COUNT and SUM, COUNTIF, running totals, SUMIF, counting characters, the SUM function, counting blank and non-blank cells, the &#039;not equal to&#039; operator, counting cells with text, SUMPRODUCT, rounding, reducing decimals, AVERAGE and RANK. Recorded in Microsoft 365 (English function names). Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fifteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Microsoft Excel<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/tic-120-formulas-do-excel-1-referencias-de-celulas-sum-count-e-arredondamentos-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"TIC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"tic-201 excel interm\u00e9dio: f\u00f3rmulas, tabelas e gr\u00e1ficos procv, se, soma.se, tabelas, valida\u00e7\u00e3o de dados e gr\u00e1ficos. european digital competence framework (digcomp) quadro europeu de compet\u00eancias digitais (digcomp)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Excel Interm\u00e9dio: F\u00f3rmulas, Tabelas e Gr\u00e1ficos<\/strong><small>TIC-201 \u00b7 Intermediate \u00b7 6 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">PROCV, SE, SOMA.SE, tabelas, valida\u00e7\u00e3o de dados e gr\u00e1ficos.<\/span>\n          <span class=\"tcat-std\"><i>European Digital Competence Framework (DigComp)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Se j\u00e1 domina o b\u00e1sico do Excel, este curso leva-o ao n\u00edvel seguinte. Destinado a colaboradores de escrit\u00f3rio e analistas, acompanha a analista de opera\u00e7\u00f5es de uma empresa fict\u00edcia de transportes e armazenagem, que transforma mapas manuais em folhas que trabalham sozinhas. Construa decis\u00f5es com SE, SE encadeado, SE.S, E, OU e SE.ERRO. Cruze dados entre tabelas com PROCV, \u00cdNDICE e CORRESP e PROCX, e diagnostique o erro #N\/D. Some, conte e calcule m\u00e9dias com crit\u00e9rios com SOMA.SE.S, CONTAR.SE.S e M\u00c9DIA.SE.S, incluindo datas e caracteres universais, e construa um quadro-resumo que se atualiza sozinho. Estruture os dados em Tabelas do Excel com refer\u00eancias estruturadas, controle as entradas com listas pendentes e regras de valida\u00e7\u00e3o, e destaque o que importa com formata\u00e7\u00e3o condicional. Por fim, escolha e crie gr\u00e1ficos eficazes e honestos, incluindo gr\u00e1ficos de combina\u00e7\u00e3o e minigr\u00e1ficos. Inclui um ficheiro Excel de pr\u00e1tica por m\u00f3dulo, com solu\u00e7\u00e3o, um livro de casos pr\u00e1ticos de consolida\u00e7\u00e3o e um guia r\u00e1pido das fun\u00e7\u00f5es. Nomes de fun\u00e7\u00f5es conforme o Microsoft 365 Excel em portugu\u00eas de Portugal.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Construir decis\u00f5es com as fun\u00e7\u00f5es SE, SE.S, E, OU e SE.ERRO.<\/li><li>Cruzar dados entre tabelas com PROCV, \u00cdNDICE e CORRESP e PROCX, e diagnosticar erros de pesquisa.<\/li><li>Somar, contar e calcular m\u00e9dias com crit\u00e9rios com SOMA.SE.S, CONTAR.SE.S e M\u00c9DIA.SE.S.<\/li><li>Estruturar dados em Tabelas do Excel e usar refer\u00eancias estruturadas.<\/li><li>Controlar entradas com valida\u00e7\u00e3o de dados e destacar informa\u00e7\u00e3o com formata\u00e7\u00e3o condicional.<\/li><li>Escolher e criar gr\u00e1ficos eficazes, incluindo gr\u00e1ficos de combina\u00e7\u00e3o e minigr\u00e1ficos.<\/li><\/ul>        <p><b>Who it is for:<\/b> Colaboradores de escrit\u00f3rio e analistas<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> European Digital Competence Framework (DigComp)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/tic-201-excel-intermedio-formulas-tabelas-e-graficos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"TIC\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"tic-210 excel formulas 2: logical, text, lookup and date functions full units on logical and text functions, then short lessons on lookup and reference functions, vlookup, date and time functions, today&#039;s date, date formats and the last day of the month. uk best practice excel 365 (microsoft) boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Excel Formulas 2: Logical, Text, Lookup and Date Functions<\/strong><small>TIC-210 \u00b7 Intermediate \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Full units on logical and text functions, then short lessons on lookup and reference functions, VLOOKUP, date and time functions, today&#039;s date, date formats and the last day of the month.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Excel 365 (Microsoft)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Two full units, on logical functions (IF, AND, OR, IFS and more) and on text functions, each with practice files and a quiz, followed by short screen-recorded lessons on lookup and reference functions, VLOOKUP, date and time functions, today&#039;s date, date and time formats and finding the last day of the month. Recorded in Microsoft 365 (English function names). Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eight units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Excel 365 (Microsoft)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/tic-210-formulas-do-excel-2-funcoes-logicas-de-texto-de-pesquisa-e-de-data-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"TIC\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"tic-220 excel data analysis: sort, filter, tables, pivottables and conditional formatting six short lessons on sorting (by colour, custom orders, reversing, randomising, the sort function) followed by full units on filtering and data tools, tables and pivottables, and conditional formatting. uk best practice excel 365 (microsoft) boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Excel Data Analysis: Sort, Filter, Tables, PivotTables and Conditional Formatting<\/strong><small>TIC-220 \u00b7 Intermediate \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Six short lessons on sorting (by colour, custom orders, reversing, randomising, the SORT function) followed by full units on filtering and data tools, tables and PivotTables, and conditional formatting.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Excel 365 (Microsoft)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Turn lists into information. Short screen-recorded lessons cover sorting data, sorting by colour, custom sort orders, reversing and randomising lists and the SORT function; three full units, each with practice files and a quiz, then cover filtering and data tools, tables and PivotTables, and conditional formatting. Recorded in Microsoft 365. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all nine units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Excel 365 (Microsoft)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/tic-220-analise-de-dados-no-excel-ordenar-filtrar-tabelas-tabelas-dinamicas-e-formatacao-condicional-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"TIC\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"tic-230 excel charts, consolidation and array formulas a full unit on excel charts, a short lesson on consolidating worksheets and a full unit on array formulas. uk best practice excel 365 (microsoft) boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Excel Charts, Consolidation and Array Formulas<\/strong><small>TIC-230 \u00b7 Intermediate \u00b7 1 h \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">A full unit on Excel charts, a short lesson on consolidating worksheets and a full unit on array formulas.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Excel 365 (Microsoft)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Present and combine data: a full unit on creating and formatting Excel charts, a short lesson on consolidating data from several worksheets, and a full unit on array formulas and dynamic arrays. The full units include practice files and a quiz. Recorded in Microsoft 365. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all three units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Excel 365 (Microsoft)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/tic-230-graficos-consolidacao-e-formulas-de-matriz-no-excel-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"TIC\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"tic-301 excel avan\u00e7ado: tabelas din\u00e2micas e power query tabelas din\u00e2micas, power query, fun\u00e7\u00f5es avan\u00e7adas e dashboards. european digital competence framework (digcomp) quadro europeu de compet\u00eancias digitais (digcomp)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Excel Avan\u00e7ado: Tabelas Din\u00e2micas e Power Query<\/strong><small>TIC-301 \u00b7 Advanced \u00b7 10 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Tabelas din\u00e2micas, Power Query, fun\u00e7\u00f5es avan\u00e7adas e dashboards.<\/span>\n          <span class=\"tcat-std\"><i>European Digital Competence Framework (DigComp)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Passa horas a copiar, colar e corrigir dados antes de conseguir responder a uma pergunta simples? Neste curso avan\u00e7ado aprende a transformar esse trabalho manual num processo r\u00e1pido, fi\u00e1vel e repet\u00edvel no Excel: preparar dados em formato tabular e eliminar duplicados, resumir milhares de linhas com tabelas din\u00e2micas, criar relat\u00f3rios interativos com gr\u00e1ficos din\u00e2micos, segmenta\u00e7\u00f5es de dados e linhas cronol\u00f3gicas, importar, limpar e juntar dados automaticamente com o Power Query, aplicar fun\u00e7\u00f5es de matriz din\u00e2mica (FILTRAR, ORDENAR, ORDENARPOR, EXCLUSIVOS), SOMARPRODUTO e nomes definidos, e construir um dashboard de gest\u00e3o protegido e f\u00e1cil de manter. Com um caso cont\u00ednuo numa empresa fict\u00edcia de servi\u00e7os industriais, um livro de Excel para praticar em cada m\u00f3dulo e um livro de casos pr\u00e1ticos de consolida\u00e7\u00e3o. Para Excel para Microsoft 365 ou Excel 2021\/2024. Alinhado com o Quadro Europeu de Compet\u00eancias Digitais (DigComp), como refer\u00eancia.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Estruturar dados em formato tabular, corrigindo erros comuns e tratando duplicados.<\/li><li>Resumir grandes volumes de dados com tabelas din\u00e2micas, agrupando datas e aplicando filtros.<\/li><li>Criar relat\u00f3rios interativos com gr\u00e1ficos din\u00e2micos, segmenta\u00e7\u00f5es de dados e linhas cronol\u00f3gicas.<\/li><li>Importar, transformar, juntar e atualizar dados automaticamente com o Power Query.<\/li><li>Aplicar fun\u00e7\u00f5es de matriz din\u00e2mica, SOMARPRODUTO e nomes definidos para responder a perguntas de neg\u00f3cio.<\/li><li>Construir, proteger e manter um dashboard de gest\u00e3o no Excel.<\/li><\/ul>        <p><b>Who it is for:<\/b> Colaboradores de escrit\u00f3rio e analistas<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> European Digital Competence Framework (DigComp)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/tic-301-excel-avancado-tabelas-dinamicas-e-power-query\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"FIS\"><h2>International Tax<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"FIS\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"fis-101 introdu\u00e7\u00e3o \u00e0 fiscalidade empresarial tipos de impostos, administra\u00e7\u00e3o tribut\u00e1ria, resid\u00eancia fiscal e obriga\u00e7\u00f5es t\u00edpicas das empresas. oecd guidelines and model tax convention diretrizes e modelo de conven\u00e7\u00e3o da ocde\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introdu\u00e7\u00e3o \u00e0 Fiscalidade Empresarial<\/strong><small>FIS-101 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Tipos de impostos, administra\u00e7\u00e3o tribut\u00e1ria, resid\u00eancia fiscal e obriga\u00e7\u00f5es t\u00edpicas das empresas.<\/span>\n          <span class=\"tcat-std\"><i>OECD Guidelines and Model Tax Convention<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Perceba como funciona um sistema fiscal e que impostos afetam a sua empresa. Neste curso introdut\u00f3rio, vai ver quem cria e quem administra os impostos, os direitos e deveres dos contribuintes, a diferen\u00e7a entre impostos diretos e indiretos, a resid\u00eancia fiscal de pessoas e empresas, o estabelecimento est\u00e1vel e as conven\u00e7\u00f5es para evitar a dupla tributa\u00e7\u00e3o, com base no Modelo de Conven\u00e7\u00e3o da OCDE e no Modelo das Na\u00e7\u00f5es Unidas. Conhece a l\u00f3gica do imposto sobre o rendimento das empresas e das pessoas, do IVA, dos impostos sobre o patrim\u00f3nio, do imposto do selo e das reten\u00e7\u00f5es na fonte; constr\u00f3i o calend\u00e1rio fiscal anual da empresa; e reconhece as consequ\u00eancias do incumprimento: juros, coimas, inspe\u00e7\u00f5es, regulariza\u00e7\u00e3o volunt\u00e1ria e \u00e9tica fiscal. Com casos de uma empresa fict\u00edcia de log\u00edstica, cen\u00e1rios de decis\u00e3o, atividades de classificar, ordenar, associar e calcular, rondas de pr\u00e1tica, uma folha de c\u00e1lculo de calend\u00e1rio fiscal e seis documentos para descarregar, tr\u00eas deles com exerc\u00edcios pr\u00e1ticos. Os exemplos s\u00e3o ilustrativos e n\u00e3o descrevem a lei de nenhum pa\u00eds: confirme sempre a lei aplic\u00e1vel. Curso informativo, que n\u00e3o substitui aconselhamento fiscal profissional.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Descrever a organiza\u00e7\u00e3o t\u00edpica de um sistema fiscal, os seus atores e os direitos e deveres dos contribuintes.<\/li><li>Distinguir impostos diretos e indiretos e de explicar a resid\u00eancia fiscal, o estabelecimento est\u00e1vel e o papel das conven\u00e7\u00f5es para evitar a dupla tributa\u00e7\u00e3o.<\/li><li>Identificar os principais impostos que afetam empresas e particulares e de explicar, em termos gerais, como se calculam.<\/li><li>Planear as obriga\u00e7\u00f5es fiscais declarativas e de pagamento do ano num calend\u00e1rio fiscal.<\/li><li>Reconhecer as consequ\u00eancias do incumprimento e de distinguir o planeamento fiscal leg\u00edtimo do abusivo e da evas\u00e3o.<\/li><\/ul>        <p><b>Who it is for:<\/b> Contabilistas, t\u00e9cnicos fiscais, gestores financeiros<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> OECD Guidelines and Model Tax Convention<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/fis-101-introducao-a-fiscalidade-empresarial\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"FIS\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"fis-102 iva: conceitos essenciais mecanismo do iva, incid\u00eancia, taxas, isen\u00e7\u00f5es e regimes, segundo as diretrizes internacionais da ocde sobre iva. oecd international vat\/gst guidelines diretrizes internacionais da ocde sobre iva\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>IVA: Conceitos Essenciais<\/strong><small>FIS-102 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Mecanismo do IVA, incid\u00eancia, taxas, isen\u00e7\u00f5es e regimes, segundo as Diretrizes Internacionais da OCDE sobre IVA.<\/span>\n          <span class=\"tcat-std\"><i>OECD International VAT\/GST Guidelines<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>O IVA aparece em quase todas as faturas de uma empresa, mas nem sempre \u00e9 bem compreendido. Neste curso fundamental vai perceber o mecanismo do imposto: porque \u00e9 um imposto sobre o consumo, como funcionam a liquida\u00e7\u00e3o e a dedu\u00e7\u00e3o, como se faz o apuramento e quem suporta, de facto, o imposto. Vai aprender a determinar quando uma opera\u00e7\u00e3o est\u00e1 sujeita a IVA, a calcular e extrair o imposto com taxas ilustrativas, a distinguir isen\u00e7\u00f5es com e sem direito \u00e0 dedu\u00e7\u00e3o e a escolher entre o regime geral, o regime simplificado e o regime de exclus\u00e3o. Alinhado com as Diretrizes Internacionais da OCDE sobre IVA, com exemplos de empresas fict\u00edcias de log\u00edstica, engenharia, sa\u00fade e com\u00e9rcio, atividades de classificar, ordenar, associar e calcular, rondas de pr\u00e1tica, um exerc\u00edcio em folha de c\u00e1lculo, tr\u00eas fichas de exerc\u00edcios com solu\u00e7\u00f5es e um estudo de caso. As regras concretas de cada pa\u00eds s\u00e3o sempre as da lei aplic\u00e1vel.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar o mecanismo do IVA, distinguindo IVA liquidado e IVA dedut\u00edvel e fazendo o apuramento de um per\u00edodo.<\/li><li>Identificar quem suporta o IVA e explicar os princ\u00edpios da neutralidade e do destino.<\/li><li>Determinar se uma opera\u00e7\u00e3o est\u00e1 sujeita, isenta ou fora do campo do IVA e calcular o valor tribut\u00e1vel e o imposto.<\/li><li>Distinguir isen\u00e7\u00f5es com e sem direito \u00e0 dedu\u00e7\u00e3o e avaliar o seu impacto nos custos.<\/li><li>Identificar o regime de IVA aplic\u00e1vel a uma empresa (geral, simplificado ou exclus\u00e3o) e reconhecer quando deve mudar de regime.<\/li><\/ul>        <p><b>Who it is for:<\/b> Contabilistas, t\u00e9cnicos fiscais, gestores financeiros<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> OECD International VAT\/GST Guidelines<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/fis-102-iva-conceitos-essenciais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"FIS\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"fis-204 fatura\u00e7\u00e3o eletr\u00f3nica: modelos e tend\u00eancias internacionais requisitos de faturas, software certificado, saf-t, peppol e modelos de fatura\u00e7\u00e3o eletr\u00f3nica. european standard en 16931 peppol saf-t (oecd) norma europeia en 16931 saf-t (ocde)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Fatura\u00e7\u00e3o Eletr\u00f3nica: Modelos e Tend\u00eancias Internacionais<\/strong><small>FIS-204 \u00b7 Intermediate \u00b7 3 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Requisitos de faturas, software certificado, SAF-T, PEPPOL e modelos de fatura\u00e7\u00e3o eletr\u00f3nica.<\/span>\n          <span class=\"tcat-std\"><i>European standard EN 16931<\/i><i>PEPPOL<\/i><i>SAF-T (OECD)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A fatura deixou de ser apenas um papel: em cada vez mais pa\u00edses \u00e9 um conjunto de dados estruturados que passa pela administra\u00e7\u00e3o fiscal. Neste curso, destinado a contabilistas, t\u00e9cnicos fiscais e gestores financeiros, vai acompanhar a equipa financeira de uma empresa fict\u00edcia de engenharia que prepara a sua fatura\u00e7\u00e3o para clientes e filiais em v\u00e1rios pa\u00edses. Identifique os tipos de documentos e os elementos obrigat\u00f3rios de uma fatura, com base no modelo de refer\u00eancia da Diretiva do IVA da Uni\u00e3o Europeia, e as regras de numera\u00e7\u00e3o, s\u00e9ries e conserva\u00e7\u00e3o. Perceba como funciona o software de fatura\u00e7\u00e3o certificado e compare os modelos de p\u00f3s-auditoria, valida\u00e7\u00e3o pr\u00e9via (clearance), reporte em tempo quase real e descentralizado. Conhe\u00e7a o SAF-T da OCDE, a norma europeia EN 16931, a rede Peppol e as principais tend\u00eancias internacionais, incluindo o pacote europeu \u00abIVA na era digital\u00bb. Por fim, aprenda a evitar os erros mais frequentes e a corrigir documentos com anula\u00e7\u00f5es, notas de cr\u00e9dito e notas de d\u00e9bito, conhecendo os tipos de penaliza\u00e7\u00f5es e os controlos que os previnem. Inclui atividades de classificar, ordenar, associar e calcular, rondas de pr\u00e1tica, checklist, exerc\u00edcio de auditoria de uma fatura, mapa dos modelos, guia de corre\u00e7\u00e3o de erros e tr\u00eas fichas de exerc\u00edcios com solu\u00e7\u00f5es para descarregar.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguir os principais tipos de documentos de fatura\u00e7\u00e3o e identificar os elementos obrigat\u00f3rios de uma fatura.<\/li><li>Aplicar as regras de numera\u00e7\u00e3o, s\u00e9ries, autenticidade, integridade e conserva\u00e7\u00e3o das faturas.<\/li><li>Explicar os requisitos t\u00edpicos de um software de fatura\u00e7\u00e3o certificado.<\/li><li>Comparar os modelos de fatura\u00e7\u00e3o eletr\u00f3nica de p\u00f3s-auditoria, valida\u00e7\u00e3o pr\u00e9via, reporte em tempo quase real e descentralizado.<\/li><li>Explicar o papel do SAF-T, da norma EN 16931 e da rede Peppol e as principais tend\u00eancias internacionais.<\/li><li>Evitar os erros de fatura\u00e7\u00e3o mais frequentes e de escolher o documento de corre\u00e7\u00e3o adequado.<\/li><\/ul>        <p><b>Who it is for:<\/b> Contabilistas, t\u00e9cnicos fiscais, gestores financeiros<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> European standard EN 16931 \u00b7 PEPPOL \u00b7 SAF-T (OECD)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/fis-204-faturacao-eletronica-modelos-e-tendencias-internacionais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"FIS\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"fis-209 iva em angola na pr\u00e1tica: liquida\u00e7\u00e3o, dedu\u00e7\u00e3o e declara\u00e7\u00e3o domine o iva angolano no dia a dia: opera\u00e7\u00f5es sujeitas e isentas, taxas, requisitos das faturas, dedu\u00e7\u00e3o do imposto suportado, declara\u00e7\u00e3o peri\u00f3dica e pagamento junto da agt, e as regras de fatura\u00e7\u00e3o eletr\u00f3nica \u2014 com exemplos pr\u00e1ticos. c\u00f3digo geral tribut\u00e1rio c\u00f3digo de processo tribut\u00e1rio c\u00f3digo do imposto industrial c\u00f3digo do irt c\u00f3digo do iva c\u00f3digo mineiro lei n.\u00ba 7\/19 lei n.\u00ba 14\/23 lei n.\u00ba 14\/25 decreto presidencial n.\u00ba 144\/23 decreto presidencial n.\u00ba 71\/25 decreto executivo n.\u00ba 683\/25\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>IVA em Angola na Pr\u00e1tica: Liquida\u00e7\u00e3o, Dedu\u00e7\u00e3o e Declara\u00e7\u00e3o<\/strong><small>FIS-209 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Domine o IVA angolano no dia a dia: opera\u00e7\u00f5es sujeitas e isentas, taxas, requisitos das faturas, dedu\u00e7\u00e3o do imposto suportado, declara\u00e7\u00e3o peri\u00f3dica e pagamento junto da AGT, e as regras de fatura\u00e7\u00e3o eletr\u00f3nica \u2014 com exemplos pr\u00e1ticos.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Domine o IVA angolano no dia a dia, com o C\u00f3digo do IVA na reda\u00e7\u00e3o republicada pela Lei n.\u00ba 14\/23 e sempre com o artigo citado: que opera\u00e7\u00f5es est\u00e3o sujeitas e quem \u00e9 sujeito passivo, quando o imposto se torna exig\u00edvel, em que regime \u2013 geral, simplificado ou de exclus\u00e3o \u2013 se enquadra cada empresa, que opera\u00e7\u00f5es est\u00e3o isentas, como se calcula o valor tribut\u00e1vel e que taxa aplicar, como funciona o imposto cativo, que requisitos t\u00eam as faturas, a fatura\u00e7\u00e3o eletr\u00f3nica (Decreto Executivo n.\u00ba 683\/25) e a autofatura\u00e7\u00e3o (Decreto Presidencial n.\u00ba 144\/23), que IVA pode ser deduzido e em que prazo, como pedir reembolsos e corrigir faturas e declara\u00e7\u00f5es, e como declarar e pagar \u00e0 AGT, incluindo os regimes de caixa e simplificado e as penalidades. Com c\u00e1lculos feitos segundo as taxas e f\u00f3rmulas do C\u00f3digo, casos em empresas fict\u00edcias, cen\u00e1rios de decis\u00e3o, verifica\u00e7\u00f5es em cada m\u00f3dulo e quatro documentos de trabalho para descarregar. Inclui as regras de IVA da Lei n.\u00ba 14\/25, de 30 de dezembro, que aprova o Or\u00e7amento Geral do Estado para 2026: taxa de 5 % na importa\u00e7\u00e3o ou transmiss\u00e3o de equipamentos industriais pelo fabricante, prazo para alterar o regime quando se ultrapassam os limiares e isen\u00e7\u00e3o das transa\u00e7\u00f5es em plataformas de pagamento e transfer\u00eancias instant\u00e2neas m\u00f3veis. Legisla\u00e7\u00e3o em vigor a 16 de outubro de 2026; curso informativo, que n\u00e3o substitui aconselhamento jur\u00eddico ou fiscal.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar as opera\u00e7\u00f5es sujeitas a IVA, os sujeitos passivos, o momento da exigibilidade e o regime de enquadramento de cada contribuinte.<\/li><li>Distinguir opera\u00e7\u00f5es isentas com e sem direito \u00e0 dedu\u00e7\u00e3o, determinar o valor tribut\u00e1vel e aplicar as taxas do art. 19.\u00ba do CIVA.<\/li><li>Liquidar o imposto na fatura, aplicar as regras do imposto cativo e cumprir os requisitos da fatura\u00e7\u00e3o eletr\u00f3nica e da autofatura\u00e7\u00e3o.<\/li><li>Calcular o IVA dedut\u00edvel, incluindo a dedu\u00e7\u00e3o parcial, e tratar cr\u00e9ditos, reembolsos, retifica\u00e7\u00f5es e cr\u00e9ditos de cobran\u00e7a duvidosa.<\/li><li>Cumprir as obriga\u00e7\u00f5es declarativas e de pagamento junto da AGT, aplicar os regimes especiais e reconhecer as penalidades previstas no C\u00f3digo.<\/li><\/ul>        <p><b>Who it is for:<\/b> Contabilistas, t\u00e9cnicos financeiros e de fatura\u00e7\u00e3o, gestores de PME em Angola<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>C\u00f3digo Geral Tribut\u00e1rio<\/li><li>C\u00f3digo de Processo Tribut\u00e1rio<\/li><li>C\u00f3digo do Imposto Industrial<\/li><li>C\u00f3digo do IRT<\/li><li>C\u00f3digo do IVA<\/li><li>C\u00f3digo Mineiro<\/li><li>Lei n.\u00ba 7\/19<\/li><li>Lei n.\u00ba 14\/23<\/li><li>Lei n.\u00ba 14\/25<\/li><li>Decreto Presidencial n.\u00ba 144\/23<\/li><li>Decreto Presidencial n.\u00ba 71\/25<\/li><li>Decreto Executivo n.\u00ba 683\/25<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/fis-209-iva-em-angola-na-pratica-liquidacao-deducao-e-declaracao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"FIS\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"fis-210 imposto industrial em angola domine o imposto industrial angolano: sujeitos passivos e regimes de tributa\u00e7\u00e3o, determina\u00e7\u00e3o do lucro tribut\u00e1vel, custos aceites e n\u00e3o aceites, taxas, liquida\u00e7\u00e3o provis\u00f3ria e definitiva, declara\u00e7\u00f5es e prazos \u2014 com exemplos de c\u00e1lculo segundo o texto do c\u00f3digo. c\u00f3digo geral tribut\u00e1rio c\u00f3digo do imposto industrial lei n.\u00ba 18\/92 lei n.\u00ba 7\/97 lei n.\u00ba 5\/99 lei n.\u00ba 30\/11 lei n.\u00ba 19\/14 decreto presidencial n.\u00ba 147\/13 decreto n.\u00ba 6\/96\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Imposto Industrial em Angola<\/strong><small>FIS-210 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Domine o Imposto Industrial angolano: sujeitos passivos e regimes de tributa\u00e7\u00e3o, determina\u00e7\u00e3o do lucro tribut\u00e1vel, custos aceites e n\u00e3o aceites, taxas, liquida\u00e7\u00e3o provis\u00f3ria e definitiva, declara\u00e7\u00f5es e prazos \u2014 com exemplos de c\u00e1lculo segundo o texto do C\u00f3digo.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Domine o Imposto Industrial angolano com o texto do C\u00f3digo aprovado pela Lei n.\u00ba 19\/14 e sempre com o artigo citado: quem est\u00e1 sujeito e sobre que lucros, como se enquadra cada empresa no Grupo A ou no Grupo B, como se passa do resultado contabil\u00edstico ao lucro tribut\u00e1vel, que custos s\u00e3o aceites e quais n\u00e3o s\u00e3o, como funciona a tributa\u00e7\u00e3o aut\u00f3noma, que regras seguem as amortiza\u00e7\u00f5es, as provis\u00f5es e os preju\u00edzos fiscais, que taxas se aplicam, como se calculam o pagamento provis\u00f3rio sobre as vendas e a reten\u00e7\u00e3o na fonte sobre servi\u00e7os, quando se entregam as Declara\u00e7\u00f5es Modelo 1 e Modelo 2 e se paga o imposto definitivo, e que multas prev\u00ea o C\u00f3digo. Com c\u00e1lculos feitos segundo as taxas do C\u00f3digo, casos em empresas fict\u00edcias, cen\u00e1rios de decis\u00e3o, verifica\u00e7\u00f5es em cada m\u00f3dulo, atividades de classificar, ordenar, associar e calcular, rondas de pr\u00e1tica, cinco exerc\u00edcios pr\u00e1ticos com resposta modelo e quatro documentos de trabalho para descarregar. Legisla\u00e7\u00e3o em vigor \u00e0 data de 16 de outubro de 2026, no texto publicado em 2014 \u2013 confirme taxas e valores em leis posteriores; curso informativo, que n\u00e3o substitui aconselhamento jur\u00eddico ou fiscal.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar os sujeitos passivos e os lucros sujeitos a Imposto Industrial e enquadrar cada contribuinte no Grupo A ou no Grupo B.<\/li><li>Determinar o lucro tribut\u00e1vel a partir do resultado contabil\u00edstico, distinguindo custos aceites e n\u00e3o aceites e aplicando a tributa\u00e7\u00e3o aut\u00f3noma.<\/li><li>Aplicar as regras do C\u00f3digo \u00e0s amortiza\u00e7\u00f5es, provis\u00f5es, cr\u00e9ditos incobr\u00e1veis, preju\u00edzos fiscais e reinvestimento de reservas.<\/li><li>Aplicar as taxas do art. 64.\u00ba e calcular a liquida\u00e7\u00e3o provis\u00f3ria sobre as vendas, a reten\u00e7\u00e3o na fonte sobre servi\u00e7os e a tributa\u00e7\u00e3o dos servi\u00e7os acidentais.<\/li><li>Cumprir os prazos das declara\u00e7\u00f5es e do pagamento definitivo e reconhecer as garantias e as penalidades previstas no C\u00f3digo.<\/li><\/ul>        <p><b>Who it is for:<\/b> Contabilistas, t\u00e9cnicos fiscais, diretores financeiros e gestores de empresas em Angola<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>C\u00f3digo Geral Tribut\u00e1rio<\/li><li>C\u00f3digo do Imposto Industrial<\/li><li>Lei n.\u00ba 18\/92<\/li><li>Lei n.\u00ba 7\/97<\/li><li>Lei n.\u00ba 5\/99<\/li><li>Lei n.\u00ba 30\/11<\/li><li>Lei n.\u00ba 19\/14<\/li><li>Decreto Presidencial n.\u00ba 147\/13<\/li><li>Decreto n.\u00ba 6\/96<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/fis-210-imposto-industrial-em-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"JUR\"><h2>Legal, Ethics &amp; Governance<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"JUR\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"jur-102 \u00e9tica empresarial e c\u00f3digo de conduta valores, dilemas \u00e9ticos, conflitos de interesse e canais de den\u00fancia. iso 37301 un global compact pacto global da onu\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>\u00c9tica Empresarial e C\u00f3digo de Conduta<\/strong><small>JUR-102 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Valores, dilemas \u00e9ticos, conflitos de interesse e canais de den\u00fancia.<\/span>\n          <span class=\"tcat-std\"><i>ISO 37301<\/i><i>UN Global Compact<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Todos os dias tomamos pequenas decis\u00f5es que mostram quem somos e que empresa queremos ser. Neste curso fundamental, recomendado como forma\u00e7\u00e3o anual para todos os colaboradores, vai perceber a diferen\u00e7a entre o que \u00e9 legal e o que \u00e9 correto, porque a reputa\u00e7\u00e3o e a confian\u00e7a dependem de cada pessoa, como reconhecer dilemas \u00e9ticos e racionaliza\u00e7\u00f5es perigosas e como usar um teste r\u00e1pido de decis\u00e3o. Vai aplicar o c\u00f3digo de conduta a conflitos de interesse, ofertas e hospitalidade, uso de recursos e confidencialidade, e aprender a usar os canais de den\u00fancia com confian\u00e7a, conhecendo a prote\u00e7\u00e3o do denunciante e a proibi\u00e7\u00e3o de retalia\u00e7\u00e3o. Alinhado com o Pacto Global das Na\u00e7\u00f5es Unidas, as Diretrizes da OCDE para Empresas Multinacionais e as normas ISO 37301 e ISO 37002, com cen\u00e1rios em escrit\u00f3rios, armaz\u00e9ns e estaleiros de uma empresa fict\u00edcia.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar a import\u00e2ncia da \u00e9tica empresarial para a reputa\u00e7\u00e3o e a confian\u00e7a, distinguindo \u00e9tica, lei e compliance.<\/li><li>Reconhecer dilemas \u00e9ticos e racionaliza\u00e7\u00f5es perigosas e aplicar um teste r\u00e1pido de decis\u00e3o \u00e9tica.<\/li><li>Aplicar o c\u00f3digo de conduta a conflitos de interesse, ofertas e hospitalidade, uso de recursos e confidencialidade.<\/li><li>Escolher o canal de den\u00fancia adequado e preparar uma comunica\u00e7\u00e3o \u00fatil e segura.<\/li><li>Explicar a prote\u00e7\u00e3o do denunciante, a proibi\u00e7\u00e3o de retalia\u00e7\u00e3o e o papel das chefias.<\/li><\/ul>        <p><b>Who it is for:<\/b> Todos os colaboradores (forma\u00e7\u00e3o anual recomendada)<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 37301 \u00b7 UN Global Compact<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/jur-102-etica-empresarial-e-codigo-de-conduta\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"JUR\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"jur-103 preven\u00e7\u00e3o da corrup\u00e7\u00e3o e conflitos de interesse formas de corrup\u00e7\u00e3o, ofertas e hospitalidade, intera\u00e7\u00e3o com entidades p\u00fablicas. iso 37001 oecd anti-bribery convention conven\u00e7\u00e3o anticorrup\u00e7\u00e3o da ocde\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Preven\u00e7\u00e3o da Corrup\u00e7\u00e3o e Conflitos de Interesse<\/strong><small>JUR-103 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Formas de corrup\u00e7\u00e3o, ofertas e hospitalidade, intera\u00e7\u00e3o com entidades p\u00fablicas.<\/span>\n          <span class=\"tcat-std\"><i>ISO 37001<\/i><i>OECD Anti-Bribery Convention<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Um pequeno pagamento para acelerar um carimbo, um convite generoso de um fornecedor, um consultor que \u00abconhece as pessoas certas\u00bb ou um familiar que concorre a um contrato que vai avaliar: saberia o que fazer? Neste curso pr\u00e1tico vai reconhecer as formas diretas e indiretas de corrup\u00e7\u00e3o, incluindo o suborno, os pagamentos de facilita\u00e7\u00e3o e o tr\u00e1fico de influ\u00eancia; aplicar regras claras sobre ofertas, hospitalidade, agentes, fornecedores e entidades p\u00fablicas; e identificar e declarar conflitos de interesse com familiares, participa\u00e7\u00f5es e cargos externos. Alinhado com a Conven\u00e7\u00e3o das Na\u00e7\u00f5es Unidas contra a Corrup\u00e7\u00e3o, a Conven\u00e7\u00e3o Antissuborno e as recomenda\u00e7\u00f5es da OCDE, o Pacto Global das Na\u00e7\u00f5es Unidas e as normas ISO 37001 e ISO 37002, com cen\u00e1rios de escrit\u00f3rios, estaleiros, portos e plataformas, atividades interativas e modelos para descarregar.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Reconhecer formas diretas e indiretas de corrup\u00e7\u00e3o, incluindo o suborno ativo e passivo, os pagamentos de facilita\u00e7\u00e3o e o tr\u00e1fico de influ\u00eancia.<\/li><li>Identificar as principais refer\u00eancias internacionais anticorrup\u00e7\u00e3o e as consequ\u00eancias da corrup\u00e7\u00e3o para as pessoas e para as empresas.<\/li><li>Aplicar regras sobre ofertas, hospitalidade e registos.<\/li><li>Reconhecer sinais de alerta em agentes, intermedi\u00e1rios e fornecedores e agir com cuidado redobrado na rela\u00e7\u00e3o com entidades p\u00fablicas.<\/li><li>Identificar conflitos de interesse com familiares, participa\u00e7\u00f5es e cargos externos, e de os declarar e gerir corretamente.<\/li><\/ul>        <p><b>Who it is for:<\/b> Todos os colaboradores, em especial compras, vendas e rela\u00e7\u00e3o com entidades p\u00fablicas<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 37001 \u00b7 OECD Anti-Bribery Convention<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/jur-103-prevencao-da-corrupcao-e-conflitos-de-interesse\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"JUR\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"jur-110 compliance essentials for all staff nine short awareness units: health and wellbeing, alcohol and drugs, harassment and bullying, whistleblowing, modern slavery, bribery, money laundering, fraud and environmental awareness. uk best practice bribery act 2010 (uk) \u2014 reference modern slavery act 2015 (uk) \u2014 reference equality act 2010 (uk) \u2014 reference boas pr\u00e1ticas do reino unido bribery act 2010 (reino unido) \u2014 refer\u00eancia modern slavery act 2015 (reino unido) \u2014 refer\u00eancia equality act 2010 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Compliance Essentials for All Staff<\/strong><small>JUR-110 \u00b7 Foundation \u00b7 1 h \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Nine short awareness units: health and wellbeing, alcohol and drugs, harassment and bullying, whistleblowing, modern slavery, bribery, money laundering, fraud and environmental awareness.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Bribery Act 2010 (UK) \u2014 reference<\/i><i>Modern Slavery Act 2015 (UK) \u2014 reference<\/i><i>Equality Act 2010 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Short awareness units on the compliance topics every employee should know: health and wellbeing, alcohol and drugs at work, harassment and bullying, whistleblowing, the Modern Slavery Act, the Bribery Act, anti-money laundering, fraud awareness and prevention, and environmental awareness. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. UK legislation is cited as an international reference. For Angola, see the relevant Trident Angola courses. Course in English. Permanent access to the course. Trident Academy certificate on completion of all nine units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Bribery Act 2010 (UK) \u2014 reference \u00b7 Modern Slavery Act 2015 (UK) \u2014 reference \u00b7 Equality Act 2010 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/jur-110-fundamentos-de-compliance-para-todos-os-colaboradores-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"JUR\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"jur-120 speaking up and protecting people: whistleblowing, modern slavery and safeguarding four units: whistleblowing awareness and protection, modern slavery, safeguarding adults and safeguarding children. uk best practice modern slavery act 2015 (uk) \u2014 reference public interest disclosure act 1998 (uk) \u2014 reference boas pr\u00e1ticas do reino unido modern slavery act 2015 (reino unido) \u2014 refer\u00eancia public interest disclosure act 1998 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Speaking Up and Protecting People: Whistleblowing, Modern Slavery and Safeguarding<\/strong><small>JUR-120 \u00b7 Foundation \u00b7 1 h \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Four units: whistleblowing awareness and protection, modern slavery, safeguarding adults and safeguarding children.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Modern Slavery Act 2015 (UK) \u2014 reference<\/i><i>Public Interest Disclosure Act 1998 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Two full units and two short units on speaking up and protecting people. Whistleblowing awareness and protection explains what to report, how and the protection whistleblowers receive. Modern slavery covers forced labour, human trafficking and exploitation, the signs to look for and supply-chain responsibilities. Two short units introduce safeguarding adults and safeguarding children. Units combine videos with a quiz and downloadable resources. Based on UK best practice. UK legislation is cited as an international reference. For Angola, see the relevant Trident Angola courses. Course in English. Permanent access to the course. Trident Academy certificate on completion of all four units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Modern Slavery Act 2015 (UK) \u2014 reference \u00b7 Public Interest Disclosure Act 1998 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/jur-120-denunciar-e-proteger-whistleblowing-escravatura-moderna-e-protecao-de-pessoas-vulneraveis-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"JUR\" data-l=\"1\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"jur-213 arbitragem volunt\u00e1ria em angola: o essencial perceba como funciona a arbitragem volunt\u00e1ria em angola: conven\u00e7\u00e3o de arbitragem e cl\u00e1usulas compromiss\u00f3rias, constitui\u00e7\u00e3o do tribunal arbitral, processo, senten\u00e7a e impugna\u00e7\u00e3o \u2014 segundo o texto da lei da arbitragem volunt\u00e1ria. c\u00f3digo de processo civil lei n.\u00ba 16\/03\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Arbitragem Volunt\u00e1ria em Angola: o Essencial<\/strong><small>JUR-213 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Perceba como funciona a arbitragem volunt\u00e1ria em Angola: conven\u00e7\u00e3o de arbitragem e cl\u00e1usulas compromiss\u00f3rias, constitui\u00e7\u00e3o do tribunal arbitral, processo, senten\u00e7a e impugna\u00e7\u00e3o \u2014 segundo o texto da Lei da Arbitragem Volunt\u00e1ria.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Perceba como funciona a arbitragem volunt\u00e1ria em Angola, sempre com o artigo da Lei n.\u00ba 16\/03 citado: que lit\u00edgios podem ir a arbitragem, como se celebra uma conven\u00e7\u00e3o de arbitragem v\u00e1lida \u2014 cl\u00e1usula compromiss\u00f3ria ou compromisso arbitral \u2014, como se constitui o tribunal arbitral e se escolhem, nomeiam e recusam os \u00e1rbitros, como decorre o processo at\u00e9 \u00e0 senten\u00e7a, que efeitos esta tem e como pode ser corrigida, anulada, objeto de recurso ou executada, e que regras pr\u00f3prias tem a arbitragem internacional. Com um caso fict\u00edcio que acompanha um contrato de fornecimento do in\u00edcio ao fim, atividades, um cen\u00e1rio de decis\u00e3o, verifica\u00e7\u00f5es em cada m\u00f3dulo, um modelo de cl\u00e1usula de arbitragem constru\u00eddo s\u00f3 com o que a lei prev\u00ea, um quadro de prazos e um fluxograma do processo. Um curso informativo, baseado no texto da lei em vigor a 16 de outubro de 2026, para gestores, juristas, compradores e respons\u00e1veis por contratos.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar os lit\u00edgios que podem ser submetidos a arbitragem volunt\u00e1ria e reconhecer uma conven\u00e7\u00e3o de arbitragem v\u00e1lida \u2014 cl\u00e1usula compromiss\u00f3ria ou compromisso arbitral \u2014 com a forma e o conte\u00fado que a lei exige.<\/li><li>Constituir o tribunal arbitral de acordo com a lei \u2014 n\u00famero e designa\u00e7\u00e3o dos \u00e1rbitros, notifica\u00e7\u00e3o de arbitragem, nomea\u00e7\u00e3o judicial, aceita\u00e7\u00e3o, recusa e substitui\u00e7\u00e3o \u2014 e reconhecer os deveres dos \u00e1rbitros.<\/li><li>Acompanhar o processo arbitral desde o in\u00edcio da inst\u00e2ncia at\u00e9 \u00e0 decis\u00e3o \u2014 regras, lugar, princ\u00edpios, compet\u00eancia, provas, medidas provis\u00f3rias, direito aplic\u00e1vel, prazo e delibera\u00e7\u00e3o \u2014 e conhecer a transa\u00e7\u00e3o e a desist\u00eancia.<\/li><li>Verificar os elementos da senten\u00e7a arbitral, os seus efeitos e os meios de rea\u00e7\u00e3o \u2014 retifica\u00e7\u00e3o, anula\u00e7\u00e3o, recurso e oposi\u00e7\u00e3o \u00e0 execu\u00e7\u00e3o \u2014 e aplicar as regras da arbitragem internacional e os elementos de uma cl\u00e1usula de arbitragem constru\u00edda a partir da lei.<\/li><\/ul>        <p><b>Who it is for:<\/b> Gestores, juristas, compradores e respons\u00e1veis por contratos<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>C\u00f3digo de Processo Civil<\/li><li>Lei n.\u00ba 16\/03<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/jur-213-arbitragem-voluntaria-em-angola-o-essencial\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"JUR\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"jur-210 direito das sociedades comerciais em angola conhe\u00e7a a lei das sociedades comerciais de angola: tipos de sociedade, constitui\u00e7\u00e3o e registo, capital e participa\u00e7\u00f5es, \u00f3rg\u00e3os sociais e delibera\u00e7\u00f5es, deveres dos administradores, contas anuais, altera\u00e7\u00f5es, fus\u00f5es e dissolu\u00e7\u00e3o \u2014 segundo o texto da lei. c\u00f3digo civil c\u00f3digo comercial c\u00f3digo de processo civil lei n.\u00ba 1\/04 lei n.\u00ba 11\/15\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Direito das Sociedades Comerciais em Angola<\/strong><small>JUR-210 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Conhe\u00e7a a Lei das Sociedades Comerciais de Angola: tipos de sociedade, constitui\u00e7\u00e3o e registo, capital e participa\u00e7\u00f5es, \u00f3rg\u00e3os sociais e delibera\u00e7\u00f5es, deveres dos administradores, contas anuais, altera\u00e7\u00f5es, fus\u00f5es e dissolu\u00e7\u00e3o \u2014 segundo o texto da lei.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A Lei das Sociedades Comerciais (Lei n.\u00ba 1\/04), com as altera\u00e7\u00f5es da Lei n.\u00ba 11\/15, regula toda a vida de uma sociedade angolana \u2014 muito para al\u00e9m da constitui\u00e7\u00e3o. Neste curso interm\u00e9dio percorre a lei, sempre com o artigo citado: personalidade e capacidade da sociedade, cl\u00e1usulas do contrato, acordos parassociais e direitos dos s\u00f3cios; capital, entradas, presta\u00e7\u00f5es acess\u00f3rias e suplementares, suprimentos, cess\u00e3o e amortiza\u00e7\u00e3o de quotas, a\u00e7\u00f5es e a\u00e7\u00f5es pr\u00f3prias; assembleias gerais, convocat\u00f3rias, qu\u00f3runs, maiorias, atas e delibera\u00e7\u00f5es nulas ou anul\u00e1veis; poderes, deveres e responsabilidade de gerentes, administradores e conselho fiscal; contas anuais, lucros distribu\u00edveis e reserva legal; e altera\u00e7\u00f5es do contrato, aumento e redu\u00e7\u00e3o do capital, fus\u00e3o, cis\u00e3o, transforma\u00e7\u00e3o, dissolu\u00e7\u00e3o e liquida\u00e7\u00e3o. Com duas empresas fict\u00edcias, c\u00e1lculos em kwanzas com as f\u00f3rmulas da lei, cen\u00e1rios de decis\u00e3o, atividades, verifica\u00e7\u00f5es em cada m\u00f3dulo, uma ficha de an\u00e1lise do contrato, uma folha de c\u00e1lculo, uma checklist de assembleias, um quadro de responsabilidades e um roteiro das opera\u00e7\u00f5es. Um curso informativo, baseado no texto da lei em vigor a 16 de outubro de 2026, para empres\u00e1rios, administradores e gerentes, secret\u00e1rios de sociedades, juristas e contabilistas. O curso EMP-107 \u00e9 a introdu\u00e7\u00e3o recomendada.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Aplicar as disposi\u00e7\u00f5es gerais da Lei das Sociedades Comerciais sobre personalidade, capacidade, contrato, direitos e obriga\u00e7\u00f5es dos s\u00f3cios, regime antes do registo, invalidade do contrato e publicidade dos atos.<\/li><li>Gerir o capital e as participa\u00e7\u00f5es sociais: entradas, presta\u00e7\u00f5es acess\u00f3rias e suplementares, suprimentos, cess\u00e3o, amortiza\u00e7\u00e3o e exonera\u00e7\u00e3o nas quotas, e a\u00e7\u00f5es, categorias e a\u00e7\u00f5es pr\u00f3prias.<\/li><li>Preparar, convocar e conduzir delibera\u00e7\u00f5es v\u00e1lidas dos s\u00f3cios e acionistas e de distinguir as delibera\u00e7\u00f5es nulas das anul\u00e1veis.<\/li><li>Identificar os poderes, os deveres e a responsabilidade de gerentes, administradores e fiscais e de aplicar as regras da presta\u00e7\u00e3o de contas, da distribui\u00e7\u00e3o de lucros e da reserva legal.<\/li><li>Conduzir altera\u00e7\u00f5es do contrato e do capital, fus\u00f5es, cis\u00f5es e transforma\u00e7\u00f5es e de aplicar as regras da dissolu\u00e7\u00e3o e da liquida\u00e7\u00e3o at\u00e9 \u00e0 extin\u00e7\u00e3o da sociedade.<\/li><\/ul>        <p><b>Who it is for:<\/b> Empres\u00e1rios, administradores e gerentes, secret\u00e1rios de sociedades, juristas e contabilistas<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>C\u00f3digo Civil<\/li><li>C\u00f3digo Comercial<\/li><li>C\u00f3digo de Processo Civil<\/li><li>Lei n.\u00ba 1\/04<\/li><li>Lei n.\u00ba 11\/15<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/jur-210-direito-das-sociedades-comerciais-em-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"JUR\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"jur-211 lei da concorr\u00eancia em angola saiba o que a lei angolana da concorr\u00eancia pro\u00edbe e exige: pr\u00e1ticas restritivas, acordos entre empresas, abuso de posi\u00e7\u00e3o dominante, controlo de concentra\u00e7\u00f5es e notifica\u00e7\u00e3o pr\u00e9via, a autoridade reguladora da concorr\u00eancia e o regime sancionat\u00f3rio \u2014 segundo o texto da lei e do seu regulamento. lei n.\u00ba 5\/18 decreto presidencial n.\u00ba 240\/18 decreto presidencial n.\u00ba 14\/26\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Lei da Concorr\u00eancia em Angola<\/strong><small>JUR-211 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Saiba o que a lei angolana da concorr\u00eancia pro\u00edbe e exige: pr\u00e1ticas restritivas, acordos entre empresas, abuso de posi\u00e7\u00e3o dominante, controlo de concentra\u00e7\u00f5es e notifica\u00e7\u00e3o pr\u00e9via, a Autoridade Reguladora da Concorr\u00eancia e o regime sancionat\u00f3rio \u2014 segundo o texto da lei e do seu regulamento.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Uma conversa com um concorrente sobre pre\u00e7os, uma cl\u00e1usula num contrato de distribui\u00e7\u00e3o ou a compra de um concorrente sem comunica\u00e7\u00e3o pr\u00e9via podem custar at\u00e9 10% do volume de neg\u00f3cios. Neste curso interm\u00e9dio percorre a Lei da Concorr\u00eancia (Lei n.\u00ba 5\/18) e o seu Regulamento (Decreto Presidencial n.\u00ba 240\/18), sempre com o artigo citado: \u00e2mbito, conceitos de empresa, unidade econ\u00f3mica, quota de mercado e volume de neg\u00f3cios; o papel da Autoridade Reguladora da Concorr\u00eancia, os estudos de mercado, as inspe\u00e7\u00f5es e os reguladores setoriais; as pr\u00e1ticas restritivas \u2014 acordos horizontais e verticais, pr\u00e1ticas concertadas, decis\u00f5es de associa\u00e7\u00f5es, abuso de posi\u00e7\u00e3o dominante (limiar de 50%) e abuso de depend\u00eancia econ\u00f3mica \u2014 e a justifica\u00e7\u00e3o com autoriza\u00e7\u00e3o pr\u00e9via; o controlo de concentra\u00e7\u00f5es, com os limiares de notifica\u00e7\u00e3o pr\u00e9via (50%; 30% com 450 milh\u00f5es de Kz; 3 500 milh\u00f5es de Kz), o c\u00e1lculo do volume de neg\u00f3cios do grupo, a suspens\u00e3o, a publica\u00e7\u00e3o e os prazos de 120 e 180 dias; e o processo sancionat\u00f3rio, do inqu\u00e9rito \u00e0 decis\u00e3o final, com multas de 1% a 10%, san\u00e7\u00f5es acess\u00f3rias, san\u00e7\u00f5es compuls\u00f3rias, prescri\u00e7\u00e3o e as redu\u00e7\u00f5es da clem\u00eancia. Com empresas fict\u00edcias, c\u00e1lculos em kwanzas feitos com as percentagens da lei, cen\u00e1rios de decis\u00e3o, verifica\u00e7\u00f5es em cada m\u00f3dulo, uma folha de c\u00e1lculo, uma checklist de conformidade, um roteiro de notifica\u00e7\u00e3o e um quadro de prazos e san\u00e7\u00f5es. Um curso informativo, baseado no texto da lei em vigor a 16 de outubro de 2026, para gestores, diretores comerciais e de compras, juristas e respons\u00e1veis de compliance.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar o \u00e2mbito da Lei da Concorr\u00eancia, usar os seus conceitos (empresa, unidade econ\u00f3mica, quota de mercado, volume de neg\u00f3cios, rela\u00e7\u00f5es horizontais e verticais) e descrever o papel e os poderes da Autoridade Reguladora da Concorr\u00eancia.<\/li><li>Reconhecer os acordos, as pr\u00e1ticas concertadas, as decis\u00f5es de associa\u00e7\u00f5es e os abusos de posi\u00e7\u00e3o dominante e de depend\u00eancia econ\u00f3mica proibidos, e de aplicar o regime de justifica\u00e7\u00e3o e autoriza\u00e7\u00e3o pr\u00e9via.<\/li><li>Verificar se uma opera\u00e7\u00e3o \u00e9 uma concentra\u00e7\u00e3o sujeita a notifica\u00e7\u00e3o pr\u00e9via, calculando quotas e volume de neg\u00f3cios segundo o Regulamento, e de conduzir o procedimento respeitando a suspens\u00e3o e os prazos.<\/li><li>Acompanhar um processo sancionat\u00f3rio do inqu\u00e9rito \u00e0 decis\u00e3o final e de calcular os limites das multas, das san\u00e7\u00f5es pecuni\u00e1rias compuls\u00f3rias e das redu\u00e7\u00f5es do regime de clem\u00eancia.<\/li><\/ul>        <p><b>Who it is for:<\/b> Gestores, diretores comerciais e de compras, juristas e respons\u00e1veis de compliance<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei n.\u00ba 5\/18<\/li><li>Decreto Presidencial n.\u00ba 240\/18<\/li><li>Decreto Presidencial n.\u00ba 14\/26<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/jur-211-lei-da-concorrencia-em-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"JUR\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"jur-212 recupera\u00e7\u00e3o de empresas e insolv\u00eancia em angola conhe\u00e7a o regime angolano de recupera\u00e7\u00e3o de empresas e insolv\u00eancia: situa\u00e7\u00e3o de insolv\u00eancia, deveres de apresenta\u00e7\u00e3o, processo de recupera\u00e7\u00e3o, plano de recupera\u00e7\u00e3o, liquida\u00e7\u00e3o, gradua\u00e7\u00e3o de cr\u00e9ditos e o papel do administrador de insolv\u00eancia \u2014 segundo o texto da lei. c\u00f3digo civil c\u00f3digo penal c\u00f3digo de processo civil lei n.\u00ba 13\/21 lei n.\u00ba 20\/22\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Recupera\u00e7\u00e3o de Empresas e Insolv\u00eancia em Angola<\/strong><small>JUR-212 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Conhe\u00e7a o regime angolano de recupera\u00e7\u00e3o de empresas e insolv\u00eancia: situa\u00e7\u00e3o de insolv\u00eancia, deveres de apresenta\u00e7\u00e3o, processo de recupera\u00e7\u00e3o, plano de recupera\u00e7\u00e3o, liquida\u00e7\u00e3o, gradua\u00e7\u00e3o de cr\u00e9ditos e o papel do administrador de insolv\u00eancia \u2014 segundo o texto da lei.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>O regime angolano da recupera\u00e7\u00e3o de empresas e da insolv\u00eancia, aprovado pela Lei n.\u00ba 13\/21, e o Estatuto do Administrador da Recupera\u00e7\u00e3o ou da Insolv\u00eancia, aprovado pela Lei n.\u00ba 20\/22, dizem o que fazer quando uma empresa deixa de conseguir pagar as suas d\u00edvidas. Neste curso interm\u00e9dio percorre a lei, sempre com o artigo citado: situa\u00e7\u00e3o econ\u00f3mica dif\u00edcil, insolv\u00eancia iminente e insolv\u00eancia; quem deve e quem pode requerer a insolv\u00eancia e as consequ\u00eancias de n\u00e3o o fazer; o processo de declara\u00e7\u00e3o, a senten\u00e7a e a publicidade; a recupera\u00e7\u00e3o extrajudicial e a judicial, o plano de recupera\u00e7\u00e3o, a assembleia de credores e as maiorias de aprova\u00e7\u00e3o; os efeitos da insolv\u00eancia sobre o devedor, os credores, os contratos e os atos anteriores; a reclama\u00e7\u00e3o, verifica\u00e7\u00e3o e gradua\u00e7\u00e3o de cr\u00e9ditos; a liquida\u00e7\u00e3o e o encerramento; o administrador da insolv\u00eancia \u2013 requisitos, nomea\u00e7\u00e3o, deveres, remunera\u00e7\u00e3o e san\u00e7\u00f5es; e a insolv\u00eancia culposa e as disposi\u00e7\u00f5es penais. Com uma empresa fict\u00edcia acompanhada do in\u00edcio ao fim, c\u00e1lculos de maiorias e de gradua\u00e7\u00e3o em kwanzas com as regras da lei, cen\u00e1rios de decis\u00e3o, atividades, verifica\u00e7\u00f5es em cada m\u00f3dulo, uma folha de c\u00e1lculo, uma checklist e um quadro de prazos, efeitos e san\u00e7\u00f5es. Um curso informativo, baseado no texto da lei em vigor a 16 de outubro de 2026, para administradores e gestores, diretores financeiros, credores, juristas e contabilistas.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguir a situa\u00e7\u00e3o econ\u00f3mica dif\u00edcil, a insolv\u00eancia iminente e a insolv\u00eancia, identificar quem deve e quem pode requerer a insolv\u00eancia e acompanhar o processo de declara\u00e7\u00e3o at\u00e9 \u00e0 senten\u00e7a, \u00e0 sua publicidade e \u00e0 impugna\u00e7\u00e3o.<\/li><li>Conduzir ou avaliar uma recupera\u00e7\u00e3o extrajudicial ou judicial, verificando o plano, as regras da assembleia de credores e as maiorias de aprova\u00e7\u00e3o, e de conhecer os efeitos da concess\u00e3o e da convola\u00e7\u00e3o em insolv\u00eancia.<\/li><li>Identificar os efeitos da declara\u00e7\u00e3o de insolv\u00eancia sobre o devedor, os credores, os contratos e os atos anteriores, e de reclamar, verificar e graduar cr\u00e9ditos segundo a ordem da lei.<\/li><li>Acompanhar a liquida\u00e7\u00e3o e o encerramento, conhecer o estatuto, a nomea\u00e7\u00e3o, a remunera\u00e7\u00e3o e a responsabilidade do administrador da insolv\u00eancia e reconhecer a insolv\u00eancia culposa e as san\u00e7\u00f5es previstas.<\/li><\/ul>        <p><b>Who it is for:<\/b> Administradores e gestores, diretores financeiros, credores, juristas e contabilistas<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>C\u00f3digo Civil<\/li><li>C\u00f3digo Penal<\/li><li>C\u00f3digo de Processo Civil<\/li><li>Lei n.\u00ba 13\/21<\/li><li>Lei n.\u00ba 20\/22<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/jur-212-recuperacao-de-empresas-e-insolvencia-em-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"JUR\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"jur-220 financial crime prevention: fraud, bribery, money laundering and tax evasion four full units on financial crime: fraud awareness and prevention, anti-bribery, anti-money laundering (aml) and anti-tax evasion. bribery act 2010 (uk) \u2014 reference fraud act 2006 (uk) \u2014 reference proceeds of crime act 2002 (uk) \u2014 reference criminal finances act 2017 (uk) \u2014 reference bribery act 2010 (reino unido) \u2014 refer\u00eancia fraud act 2006 (reino unido) \u2014 refer\u00eancia proceeds of crime act 2002 (reino unido) \u2014 refer\u00eancia criminal finances act 2017 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Financial Crime Prevention: Fraud, Bribery, Money Laundering and Tax Evasion<\/strong><small>JUR-220 \u00b7 Intermediate \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Four full units on financial crime: fraud awareness and prevention, anti-bribery, anti-money laundering (AML) and anti-tax evasion.<\/span>\n          <span class=\"tcat-std\"><i>Bribery Act 2010 (UK) \u2014 reference<\/i><i>Fraud Act 2006 (UK) \u2014 reference<\/i><i>Proceeds of Crime Act 2002 (UK) \u2014 reference<\/i><i>Criminal Finances Act 2017 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Four full units for staff in finance, procurement, sales and management. Fraud awareness and prevention covers the types of fraud, red flags and controls. Anti-bribery explains what bribery is, gifts and hospitality, facilitation payments and the corporate offence of failing to prevent bribery. Anti-money laundering (AML) covers the stages of money laundering, customer due diligence and suspicious activity reporting. Anti-tax evasion explains the difference between tax avoidance and evasion and the duty to prevent its facilitation. Each unit combines videos and case examples with a quiz (80% to pass). Based on UK best practice. UK legislation is cited as an international reference. For Angola, see the relevant Trident Angola courses. Course in English. Permanent access to the course. Trident Academy certificate on completion of all four units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> Bribery Act 2010 (UK) \u2014 reference \u00b7 Fraud Act 2006 (UK) \u2014 reference \u00b7 Proceeds of Crime Act 2002 (UK) \u2014 reference \u00b7 Criminal Finances Act 2017 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/jur-220-prevencao-da-criminalidade-financeira-fraude-suborno-branqueamento-de-capitais-e-evasao-fiscal-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"LOG\"><h2>Logistics &amp; Transport<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"LOG\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"log-101 introdu\u00e7\u00e3o \u00e0 log\u00edstica e cadeia de abastecimento fluxos f\u00edsicos e de informa\u00e7\u00e3o, atores e custos log\u00edsticos. incoterms\u00ae 2020 (icc) iso 20400 iso 28000\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introdu\u00e7\u00e3o \u00e0 Log\u00edstica e Cadeia de Abastecimento<\/strong><small>LOG-101 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Fluxos f\u00edsicos e de informa\u00e7\u00e3o, atores e custos log\u00edsticos.<\/span>\n          <span class=\"tcat-std\"><i>Incoterms\u00ae 2020 (ICC)<\/i><i>ISO 20400<\/i><i>ISO 28000<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Trabalha ou vai trabalhar num armaz\u00e9m, numa transportadora, num operador log\u00edstico ou nas compras, e quer perceber como tudo se liga? Este curso d\u00e1-lhe a vis\u00e3o de conjunto da log\u00edstica, vista do lado das opera\u00e7\u00f5es. Descubra o que \u00e9 a log\u00edstica, os seus \u00abcertos\u00bb e as suas atividades, da log\u00edstica de entrada \u00e0 log\u00edstica inversa, e como se relaciona com a cadeia de abastecimento. Siga uma encomenda pelo armaz\u00e9m e pela estrada, conhe\u00e7a as unidades de carga, os documentos, os c\u00f3digos GS1 (GTIN e SSCC) e os sistemas que acompanham a mercadoria, e perceba a import\u00e2ncia da rastreabilidade. Conhe\u00e7a os atores \u2014 expedidores, transportadores, transit\u00e1rios, despachantes, portos, alf\u00e2ndega e operadores log\u00edsticos 3PL e 4PL \u2014 e o papel das regras Incoterms\u00ae 2020, dos contratos e da seguran\u00e7a da cadeia (ISO 28000). Termine a calcular um custo log\u00edstico por unidade, a pesar custo e servi\u00e7o e a medir as entregas a tempo e completas. Um curso introdut\u00f3rio e internacional, com casos pr\u00e1ticos e uma calculadora para descarregar.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Definir a log\u00edstica, os seus objetivos e as suas atividades, e de a distinguir da gest\u00e3o da cadeia de abastecimento.<\/li><li>Descrever o percurso f\u00edsico de uma encomenda numa rede log\u00edstica, desde a arruma\u00e7\u00e3o at\u00e9 \u00e0 entrega e ao retorno.<\/li><li>Identificar os documentos, os c\u00f3digos e os sistemas que formam o fluxo de informa\u00e7\u00e3o e explicar a sua import\u00e2ncia para a rastreabilidade.<\/li><li>Identificar os atores da cadeia log\u00edstica e o papel de cada um, incluindo o efeito das regras Incoterms\u00ae 2020 na divis\u00e3o das responsabilidades.<\/li><li>Identificar as componentes do custo log\u00edstico e calcular um custo log\u00edstico por unidade.<\/li><li>Reconhecer as trocas entre custos e o equil\u00edbrio entre custo e n\u00edvel de servi\u00e7o, e de calcular a percentagem de entregas a tempo e completas.<\/li><\/ul>        <p><b>Who it is for:<\/b> T\u00e9cnicos de log\u00edstica, armaz\u00e9m e transportes, e compradores<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Incoterms\u00ae 2020 (ICC) \u00b7 ISO 20400 \u00b7 ISO 28000<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/log-101-introducao-a-logistica-e-cadeia-de-abastecimento\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LOG\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"log-102 gest\u00e3o de armaz\u00e9m e invent\u00e1rios rece\u00e7\u00e3o, arruma\u00e7\u00e3o, picking, invent\u00e1rios e indicadores de stock. incoterms\u00ae 2020 (icc) iso 20400 iso 28000\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Gest\u00e3o de Armaz\u00e9m e Invent\u00e1rios<\/strong><small>LOG-102 \u00b7 Foundation \u00b7 3 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Rece\u00e7\u00e3o, arruma\u00e7\u00e3o, picking, invent\u00e1rios e indicadores de stock.<\/span>\n          <span class=\"tcat-std\"><i>Incoterms\u00ae 2020 (ICC)<\/i><i>ISO 20400<\/i><i>ISO 28000<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Sabe sempre o que tem no armaz\u00e9m, onde est\u00e1 e em que estado? Este curso ensina a gerir um armaz\u00e9m com controlo, da chegada do cami\u00e3o \u00e0 contagem do stock. Conhe\u00e7a as fun\u00e7\u00f5es, os tipos e as zonas de um armaz\u00e9m, o fluxo f\u00edsico e o fluxo de informa\u00e7\u00e3o, e as regras para manter registos de stock fi\u00e1veis: um c\u00f3digo por artigo, as unidades de medida certas e um registo para cada movimento. Aprenda a receber e a arrumar mercadorias, a endere\u00e7ar as localiza\u00e7\u00f5es, a escolher a posi\u00e7\u00e3o certa e a aplicar o FIFO e o FEFO, a preparar pedidos sem erros, a tratar faltas e devolu\u00e7\u00f5es e a repor as posi\u00e7\u00f5es de picking. Por fim, organize contagens de invent\u00e1rio e contagens c\u00edclicas, trate as diferen\u00e7as e calcule os indicadores b\u00e1sicos de stock: exatid\u00e3o do invent\u00e1rio, rota\u00e7\u00e3o, cobertura, ruturas e stock sem movimento. Com atividades de classificar, ordenar, associar e calcular, rondas de pr\u00e1tica em cada m\u00f3dulo, exerc\u00edcios numa folha de c\u00e1lculo, um caderno de quatro casos de um armaz\u00e9m regional fict\u00edcio e um guia de bolso para consultar no trabalho.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Descrever as fun\u00e7\u00f5es, os tipos e as zonas de um armaz\u00e9m e o fluxo f\u00edsico e de informa\u00e7\u00e3o dos materiais.<\/li><li>Manter registos de stock fi\u00e1veis, distinguindo stock f\u00edsico, no sistema, reservado, bloqueado e dispon\u00edvel.<\/li><li>Receber mercadorias de forma controlada e arrum\u00e1-las na localiza\u00e7\u00e3o adequada, aplicando as regras FIFO e FEFO e a segrega\u00e7\u00e3o de materiais incompat\u00edveis.<\/li><li>Preparar pedidos com exatid\u00e3o, registar sa\u00eddas e devolu\u00e7\u00f5es e repor as posi\u00e7\u00f5es de picking.<\/li><li>Organizar contagens de invent\u00e1rio e contagens c\u00edclicas e tratar as diferen\u00e7as encontradas.<\/li><li>Calcular e interpretar a exatid\u00e3o do invent\u00e1rio, a rota\u00e7\u00e3o, a cobertura, as ruturas e o stock sem movimento.<\/li><\/ul>        <p><b>Who it is for:<\/b> T\u00e9cnicos e operadores de armaz\u00e9m<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Incoterms\u00ae 2020 (ICC) \u00b7 ISO 20400 \u00b7 ISO 28000<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/log-102-gestao-de-armazem-e-inventarios\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LOG\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"log-103 rece\u00e7\u00e3o, expedi\u00e7\u00e3o e documenta\u00e7\u00e3o de mercadorias conferir mercadorias \u00e0 chegada, registar diverg\u00eancias, preparar expedi\u00e7\u00f5es e tratar guias de remessa e notas de entrega. iso 780 international warehousing best practice boas pr\u00e1ticas internacionais de armazenagem\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Rece\u00e7\u00e3o, Expedi\u00e7\u00e3o e Documenta\u00e7\u00e3o de Mercadorias<\/strong><small>LOG-103 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Conferir mercadorias \u00e0 chegada, registar diverg\u00eancias, preparar expedi\u00e7\u00f5es e tratar guias de remessa e notas de entrega.<\/span>\n          <span class=\"tcat-std\"><i>ISO 780<\/i><i>International warehousing best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>No cais de um armaz\u00e9m, cada assinatura \u00e9 uma prova. Este curso ensina a receber e a expedir mercadorias com controlo: preparar a chegada de uma entrega, conhecer os documentos que acompanham a mercadoria, verificar o ve\u00edculo e os selos e conferir em dois n\u00edveis, comparando a encomenda, a guia de remessa e o que realmente chegou. Aprenda a classificar e registar as diverg\u00eancias, a escrever reservas espec\u00edficas antes de o motorista partir, a reunir evid\u00eancias, a usar a quarentena e a dar entrada apenas do que foi aceite. Na expedi\u00e7\u00e3o, fa\u00e7a a confer\u00eancia de sa\u00edda, marque os volumes, emita a guia de remessa, a nota de entrega e a lista de embalagem coerentes com a carga, entregue a carga ao transportador e obtenha uma prova de entrega v\u00e1lida. Com atividades de classificar, ordenar, associar e calcular, rondas de pr\u00e1tica em cada m\u00f3dulo, exerc\u00edcios numa folha de c\u00e1lculo, um caderno de tr\u00eas casos de um centro de distribui\u00e7\u00e3o fict\u00edcio e um guia com listas de verifica\u00e7\u00e3o para usar no cais.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Preparar a chegada de uma entrega e identificar os documentos que acompanham a mercadoria e a fun\u00e7\u00e3o de cada um.<\/li><li>Conferir uma rece\u00e7\u00e3o em dois n\u00edveis, comparando a encomenda, o documento de entrega e a mercadoria.<\/li><li>Classificar as diverg\u00eancias, escrever reservas espec\u00edficas e reunir evid\u00eancias.<\/li><li>Decidir o encaminhamento do material n\u00e3o conforme, registar a diverg\u00eancia e dar entrada no stock do que foi aceite.<\/li><li>Conferir uma expedi\u00e7\u00e3o, marcar os volumes e emitir documentos de sa\u00edda coerentes com a carga.<\/li><li>Entregar a carga ao transportador e obter e arquivar uma prova de entrega v\u00e1lida.<\/li><\/ul>        <p><b>Who it is for:<\/b> Operadores de armaz\u00e9m, fi\u00e9is de armaz\u00e9m e conferentes<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 780 \u00b7 International warehousing best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/log-103-rececao-expedicao-e-documentacao-de-mercadorias\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LOG\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"log-104 seguran\u00e7a em armaz\u00e9ns e empilhadores: m\u00f3dulo te\u00f3rico riscos do armaz\u00e9m, estantes, empilhamento, circula\u00e7\u00e3o de empilhadores e pe\u00f5es; n\u00e3o substitui a forma\u00e7\u00e3o pr\u00e1tica certificada de operador. ilo convention c155 iso 45001 iso 7010 en 15635 conven\u00e7\u00e3o oit c155\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Seguran\u00e7a em Armaz\u00e9ns e Empilhadores: M\u00f3dulo Te\u00f3rico<\/strong><small>LOG-104 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Riscos do armaz\u00e9m, estantes, empilhamento, circula\u00e7\u00e3o de empilhadores e pe\u00f5es; n\u00e3o substitui a forma\u00e7\u00e3o pr\u00e1tica certificada de operador.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C155<\/i><i>ISO 45001<\/i><i>ISO 7010<\/i><i>EN 15635<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Num armaz\u00e9m, pessoas, cargas pesadas e m\u00e1quinas partilham o mesmo espa\u00e7o durante todo o turno. Este curso te\u00f3rico de sensibiliza\u00e7\u00e3o ajuda operadores, condutores de empilhadores e chefias a reconhecer os riscos e a trabalhar em seguran\u00e7a: separar pe\u00f5es e ve\u00edculos, ler sinais e marca\u00e7\u00f5es, controlar as docas de carga, ler a placa de carga das estantes, detetar e reportar danos, empilhar com estabilidade e conhecer as regras essenciais dos empilhadores, desde a placa de capacidade e a estabilidade at\u00e9 \u00e0 conviv\u00eancia com pe\u00f5es e ao carregamento de baterias. Com atividades de classificar, ordenar, associar e calcular, rondas de pr\u00e1tica e um caderno de tr\u00eas casos com solu\u00e7\u00f5es. Alinhado com a Conven\u00e7\u00e3o n.\u00ba 155 da OIT, a ISO 45001, a ISO 7010 e boas pr\u00e1ticas internacionais de armazenagem. N\u00e3o habilita a conduzir empilhadores e n\u00e3o substitui a forma\u00e7\u00e3o pr\u00e1tica certificada de operador, a autoriza\u00e7\u00e3o do empregador, a indu\u00e7\u00e3o do local nem os procedimentos do fabricante.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar os principais riscos de um armaz\u00e9m e aplicar a hierarquia de controlos a esses riscos.<\/li><li>Aplicar as regras de circula\u00e7\u00e3o de pe\u00f5es e ve\u00edculos, incluindo a sinaliza\u00e7\u00e3o e as regras das docas de carga.<\/li><li>Ler a placa de carga de uma estante, cumprir as regras de carregamento e reportar danos e pancadas.<\/li><li>Empilhar cargas de forma est\u00e1vel e reconhecer pilhas e paletes inseguras.<\/li><li>Explicar a placa de capacidade, a estabilidade e as regras b\u00e1sicas de condu\u00e7\u00e3o de um empilhador, e porque s\u00f3 pessoas formadas e autorizadas o podem conduzir.<\/li><li>Descrever o comportamento seguro dos pe\u00f5es junto a empilhadores e as precau\u00e7\u00f5es no carregamento de baterias e na troca de garrafas de g\u00e1s.<\/li><\/ul>        <p><b>Who it is for:<\/b> Operadores de armaz\u00e9m, condutores de empilhadores e chefias<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C155 \u00b7 ISO 45001 \u00b7 ISO 7010 \u00b7 EN 15635<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/log-104-seguranca-em-armazens-e-empilhadores-modulo-teorico\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LOG\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"log-105 introdu\u00e7\u00e3o ao transporte de mercadorias: modos, documentos e custos rodovi\u00e1rio, mar\u00edtimo, a\u00e9reo e multimodal: vantagens, documentos de transporte, forma\u00e7\u00e3o do frete e escolha do modo. incoterms\u00ae 2020 (icc) international transport conventions conven\u00e7\u00f5es internacionais de transporte\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introdu\u00e7\u00e3o ao Transporte de Mercadorias: Modos, Documentos e Custos<\/strong><small>LOG-105 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Rodovi\u00e1rio, mar\u00edtimo, a\u00e9reo e multimodal: vantagens, documentos de transporte, forma\u00e7\u00e3o do frete e escolha do modo.<\/span>\n          <span class=\"tcat-std\"><i>Incoterms\u00ae 2020 (ICC)<\/i><i>International transport conventions<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Cami\u00e3o, comboio, navio ou avi\u00e3o? Este curso d\u00e1-lhe as bases para organizar o transporte de mercadorias com seguran\u00e7a e ao custo certo. Conhe\u00e7a os atores do transporte (expedidor, transportador, transit\u00e1rio, operador multimodal e despachante), as unidades de carga e as vantagens e limita\u00e7\u00f5es dos modos rodovi\u00e1rio, ferrovi\u00e1rio, mar\u00edtimo, a\u00e9reo e multimodal. Aprenda a escolher o modo pesando custo, prazo, carga, risco e ambiente, a identificar os documentos de cada modo (declara\u00e7\u00e3o de expedi\u00e7\u00e3o CMR, conhecimento de embarque, carta de porte a\u00e9rea e documento multimodal) e a verificar a sua coer\u00eancia com a fatura e a lista de embalagem. Por fim, perceba como se forma o frete: calcule o peso tax\u00e1vel, distinga contentor completo de grupagem, identifique sobretaxas e penalidades e compare cota\u00e7\u00f5es. Com atividades de classificar, associar e calcular, rondas de pr\u00e1tica e um caderno de quatro casos com solu\u00e7\u00f5es. Alinhado com as conven\u00e7\u00f5es internacionais de transporte e com as regras Incoterms\u00ae 2020 da CCI, com casos pr\u00e1ticos em contexto industrial africano.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar os atores de um transporte de mercadorias e o papel de cada um.<\/li><li>Descrever as vantagens e limita\u00e7\u00f5es dos modos rodovi\u00e1rio, ferrovi\u00e1rio, mar\u00edtimo, a\u00e9reo e multimodal.<\/li><li>Escolher o modo de transporte adequado a uma carga, pesando custo, prazo, natureza da carga, risco e ambiente.<\/li><li>Identificar os documentos de transporte de cada modo, as suas fun\u00e7\u00f5es e os documentos que os acompanham.<\/li><li>Calcular o peso tax\u00e1vel de um envio a\u00e9reo e mar\u00edtimo.<\/li><li>Estimar o custo porta a porta de um transporte e comparar cota\u00e7\u00f5es de forma justa.<\/li><\/ul>        <p><b>Who it is for:<\/b> T\u00e9cnicos de log\u00edstica, transportes e com\u00e9rcio<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Incoterms\u00ae 2020 (ICC) \u00b7 International transport conventions<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/log-105-introducao-ao-transporte-de-mercadorias-modos-documentos-e-custos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LOG\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"log-106 embalagem, paletiza\u00e7\u00e3o e acondicionamento de carga escolher embalagens, montar paletes est\u00e1veis, marcar volumes e fixar a carga para evitar danos e acidentes no transporte. ctu code (imo\/ilo\/unece) ispm 15 iso 780 c\u00f3digo ctu (imo\/oit\/unece) nimf 15\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Embalagem, Paletiza\u00e7\u00e3o e Acondicionamento de Carga<\/strong><small>LOG-106 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Escolher embalagens, montar paletes est\u00e1veis, marcar volumes e fixar a carga para evitar danos e acidentes no transporte.<\/span>\n          <span class=\"tcat-std\"><i>CTU Code (IMO\/ILO\/UNECE)<\/i><i>ISPM 15<\/i><i>ISO 780<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A maior parte dos danos e acidentes com cargas evita-se antes de o cami\u00e3o sair. Neste curso aprende a escolher a embalagem certa para o produto e para os riscos do percurso (choques, vibra\u00e7\u00e3o, empilhamento, humidade e condensa\u00e7\u00e3o), a usar madeira conforme a NIMF 15 na exporta\u00e7\u00e3o, a cal\u00e7ar e dimensionar as embalagens, a montar paletes est\u00e1veis com filme, cintas e cantoneiras, e a marcar os volumes com as marcas de expedi\u00e7\u00e3o, os s\u00edmbolos de manuseamento da ISO 780 e a etiqueta log\u00edstica. Por fim, perceba porque \u00e9 que a carga se move no transporte e como distribuir o peso e fixar a carga em cami\u00f5es e contentores por bloqueio, amarra\u00e7\u00e3o e atrito, alinhado com o C\u00f3digo CTU da IMO, OIT e UNECE. Curso te\u00f3rico de sensibiliza\u00e7\u00e3o: n\u00e3o substitui a forma\u00e7\u00e3o pr\u00e1tica nem os procedimentos da empresa e do transportador.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar as fun\u00e7\u00f5es da embalagem e os riscos do percurso que ela deve enfrentar.<\/li><li>Escolher materiais, cal\u00e7os e dimens\u00f5es de embalagem adequados ao produto e \u00e0 viagem, incluindo os requisitos da NIMF 15 para a madeira na exporta\u00e7\u00e3o.<\/li><li>Montar e estabilizar uma palete segundo as regras de boa pr\u00e1tica.<\/li><li>Marcar volumes com as marcas de expedi\u00e7\u00e3o, os s\u00edmbolos de manuseamento da ISO 780 e a etiqueta log\u00edstica.<\/li><li>Explicar as for\u00e7as que atuam sobre a carga no transporte e distribuir corretamente o peso num ve\u00edculo ou contentor.<\/li><li>Distinguir os m\u00e9todos de fixa\u00e7\u00e3o da carga e verificar o equipamento de amarra\u00e7\u00e3o antes e durante a viagem.<\/li><\/ul>        <p><b>Who it is for:<\/b> Operadores de armaz\u00e9m, expedi\u00e7\u00e3o e motoristas<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> CTU Code (IMO\/ILO\/UNECE) \u00b7 ISPM 15 \u00b7 ISO 780<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/log-106-embalagem-paletizacao-e-acondicionamento-de-carga\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LOG\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"log-107 mercadorias perigosas: sensibiliza\u00e7\u00e3o classes de perigo, r\u00f3tulos e marcas, fichas de dados de seguran\u00e7a e resposta a derrames, alinhado com as recomenda\u00e7\u00f5es da onu; n\u00e3o substitui certifica\u00e7\u00e3o obrigat\u00f3ria. un recommendations on the transport of dangerous goods recomenda\u00e7\u00f5es da onu sobre o transporte de mercadorias perigosas\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Mercadorias Perigosas: Sensibiliza\u00e7\u00e3o<\/strong><small>LOG-107 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Classes de perigo, r\u00f3tulos e marcas, fichas de dados de seguran\u00e7a e resposta a derrames, alinhado com as Recomenda\u00e7\u00f5es da ONU; n\u00e3o substitui certifica\u00e7\u00e3o obrigat\u00f3ria.<\/span>\n          <span class=\"tcat-std\"><i>UN Recommendations on the Transport of Dangerous Goods<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Combust\u00edveis, gases, \u00e1cidos, baterias de l\u00edtio, explosivos para a minera\u00e7\u00e3o: as mercadorias perigosas passam todos os dias pelos armaz\u00e9ns, pelos cami\u00f5es e pelas docas. Este curso de sensibiliza\u00e7\u00e3o ensina o pessoal de armaz\u00e9m, expedi\u00e7\u00e3o, transporte e rece\u00e7\u00e3o a reconhec\u00ea-las e a agir com seguran\u00e7a: o que \u00e9 uma mercadoria perigosa e como funciona o sistema internacional de regras, das Recomenda\u00e7\u00f5es da ONU aos regulamentos ADR, RID, IMDG e OACI\/IATA; as nove classes de perigo, o n\u00famero ONU e os grupos de embalagem; as marcas, as etiquetas, os pain\u00e9is, o documento de transporte e a ficha de dados de seguran\u00e7a; e o manuseamento, a separa\u00e7\u00e3o de incompat\u00edveis e os primeiros passos perante um derrame, uma fuga ou uma exposi\u00e7\u00e3o. Alinhado com as Recomenda\u00e7\u00f5es da ONU relativas ao Transporte de Mercadorias Perigosas, o GHS e as conven\u00e7\u00f5es da OIT. Corresponde apenas \u00e0 componente de sensibiliza\u00e7\u00e3o geral: n\u00e3o substitui a forma\u00e7\u00e3o espec\u00edfica da fun\u00e7\u00e3o, a forma\u00e7\u00e3o de seguran\u00e7a nem as certifica\u00e7\u00f5es obrigat\u00f3rias.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar o que \u00e9 uma mercadoria perigosa e como as Recomenda\u00e7\u00f5es da ONU, os regulamentos modais e a lei aplic\u00e1vel se articulam.<\/li><li>Identificar as responsabilidades de cada interveniente na cadeia log\u00edstica e os limites de um curso de sensibiliza\u00e7\u00e3o.<\/li><li>Distinguir as nove classes de perigo e as suas principais divis\u00f5es, com exemplos.<\/li><li>Interpretar o n\u00famero ONU, a designa\u00e7\u00e3o oficial de transporte, os perigos subsidi\u00e1rios e os grupos de embalagem.<\/li><li>Ler as marcas, as etiquetas e os pain\u00e9is, o documento de transporte e as sec\u00e7\u00f5es relevantes da ficha de dados de seguran\u00e7a, e verificar uma rece\u00e7\u00e3o.<\/li><li>Aplicar as regras b\u00e1sicas de manuseamento, armazenagem e separa\u00e7\u00e3o de incompat\u00edveis e os primeiros passos perante um derrame, uma fuga ou uma exposi\u00e7\u00e3o.<\/li><\/ul>        <p><b>Who it is for:<\/b> Pessoal de armaz\u00e9m, expedi\u00e7\u00e3o, transporte e rece\u00e7\u00e3o<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> UN Recommendations on the Transport of Dangerous Goods<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/log-107-mercadorias-perigosas-sensibilizacao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LOG\" data-l=\"1\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"log-213 transportes terrestres e seguro autom\u00f3vel obrigat\u00f3rio em angola conhe\u00e7a as regras dos transportes rodovi\u00e1rios em angola e o seguro obrigat\u00f3rio de responsabilidade civil autom\u00f3vel: princ\u00edpios e licenciamento dos transportes, obriga\u00e7\u00e3o de seguro, capitais, sinistros e indemniza\u00e7\u00f5es e fiscaliza\u00e7\u00e3o \u2014 segundo o texto da lei e do decreto. c\u00f3digo penal lei n.\u00ba 20\/03 decreto n.\u00ba 2\/02 decreto n.\u00ba 53\/05 decreto n.\u00ba 35\/09 decreto executivo n.\u00ba 58\/02 despacho n.\u00ba 221\/06\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Transportes Terrestres e Seguro Autom\u00f3vel Obrigat\u00f3rio em Angola<\/strong><small>LOG-213 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Conhe\u00e7a as regras dos transportes rodovi\u00e1rios em Angola e o seguro obrigat\u00f3rio de responsabilidade civil autom\u00f3vel: princ\u00edpios e licenciamento dos transportes, obriga\u00e7\u00e3o de seguro, capitais, sinistros e indemniza\u00e7\u00f5es e fiscaliza\u00e7\u00e3o \u2014 segundo o texto da lei e do decreto.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Um cami\u00e3o em loca\u00e7\u00e3o financeira: quem faz o seguro? Que documento tem de estar na cabine? Em que prazo se participa um acidente? Em Angola, tudo isto tem regras escritas. Neste curso essencial percorre, sempre com o artigo citado, a Lei n.\u00ba 20\/03, Lei de Bases dos Transportes Terrestres \u2013 objetivos e princ\u00edpios do sistema, classifica\u00e7\u00f5es dos transportes, fiscaliza\u00e7\u00e3o, licenciamento e condi\u00e7\u00f5es de acesso \u00e0 atividade de transportador p\u00fablico rodovi\u00e1rio \u2013 e o Decreto n.\u00ba 35\/09, que regulamenta o seguro obrigat\u00f3rio de responsabilidade civil autom\u00f3vel: quem deve segurar, ve\u00edculos abrangidos e isen\u00e7\u00f5es, coberturas e exclus\u00f5es, capitais m\u00ednimos em UCF, contrato e Ap\u00f3lice Uniforme, certificados e d\u00edstico, apreens\u00e3o do ve\u00edculo e multas, participa\u00e7\u00e3o do sinistro, a\u00e7\u00f5es de indemniza\u00e7\u00e3o, indemniza\u00e7\u00e3o provis\u00f3ria, direito de regresso e Fundo de Garantia Autom\u00f3vel. Com situa\u00e7\u00f5es de uma transportadora fict\u00edcia de Luanda, cen\u00e1rios de decis\u00e3o, atividades de arrastar e largar, um caso pr\u00e1tico, exerc\u00edcios de c\u00e1lculo em Excel e modelos para descarregar. Curso informativo, baseado no texto da lei, para gestores de frota, transportadores, motoristas profissionais e profissionais de log\u00edstica e seguros.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar os objetivos, princ\u00edpios e classifica\u00e7\u00f5es do sistema de transportes terrestres e as condi\u00e7\u00f5es de acesso \u00e0 atividade de transportador rodovi\u00e1rio previstas na Lei n.\u00ba 20\/03.<\/li><li>Reconhecer quem tem a obriga\u00e7\u00e3o de segurar, que ve\u00edculos e pessoas est\u00e3o abrangidos ou isentos, o que o seguro cobre e exclui e quais s\u00e3o os capitais m\u00ednimos obrigat\u00f3rios.<\/li><li>Aplicar as regras do contrato de seguro autom\u00f3vel e da prova do seguro e de conhecer a fiscaliza\u00e7\u00e3o, a apreens\u00e3o do ve\u00edculo e as multas previstas.<\/li><li>Cumprir os deveres perante um sinistro e de identificar as regras das a\u00e7\u00f5es de indemniza\u00e7\u00e3o, da indemniza\u00e7\u00e3o provis\u00f3ria, do direito de regresso e do Fundo de Garantia Autom\u00f3vel.<\/li><\/ul>        <p><b>Who it is for:<\/b> Gestores de frota, transportadores, motoristas profissionais, log\u00edstica e seguros<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>C\u00f3digo Penal<\/li><li>Lei n.\u00ba 20\/03<\/li><li>Decreto n.\u00ba 2\/02<\/li><li>Decreto n.\u00ba 53\/05<\/li><li>Decreto n.\u00ba 35\/09<\/li><li>Decreto Executivo n.\u00ba 58\/02<\/li><li>Despacho n.\u00ba 221\/06<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/log-213-transportes-terrestres-e-seguro-automovel-obrigatorio-em-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LOG\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"log-214 previs\u00e3o da procura e s&amp;op construa previs\u00f5es da procura fi\u00e1veis e ligue-as ao planeamento: m\u00e9todos qualitativos e quantitativos, m\u00e9dias m\u00f3veis, suaviza\u00e7\u00e3o exponencial, sazonalidade, medi\u00e7\u00e3o do erro (mad, mape, vi\u00e9s), cen\u00e1rios e o processo mensal de s&amp;op. aligned with the apics\/ascm dictionary definition of s&amp;op and the 5-step monthly s&amp;op process hyndman &amp; athanasopoulos, forecasting: principles and practice forecast value added (m. gilliland) alinhado com a defini\u00e7\u00e3o de s&amp;op do dicion\u00e1rio apics\/ascm e o processo mensal de s&amp;op em 5 passos\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Previs\u00e3o da Procura e S&amp;OP<\/strong><small>LOG-214 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Construa previs\u00f5es da procura fi\u00e1veis e ligue-as ao planeamento: m\u00e9todos qualitativos e quantitativos, m\u00e9dias m\u00f3veis, suaviza\u00e7\u00e3o exponencial, sazonalidade, medi\u00e7\u00e3o do erro (MAD, MAPE, vi\u00e9s), cen\u00e1rios e o processo mensal de S&amp;OP.<\/span>\n          <span class=\"tcat-std\"><i>Aligned with the APICS\/ASCM Dictionary definition of S&amp;OP and the 5-step monthly S&amp;OP process<\/i><i>Hyndman &amp; Athanasopoulos, Forecasting: Principles and Practice<\/i><i>Forecast Value Added (M. Gilliland)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Quase todas as decis\u00f5es da cadeia de abastecimento come\u00e7am com uma pergunta: quanto v\u00e3o os clientes pedir, e quando? Neste curso, destinado a planeadores, gestores de stocks, compras, log\u00edstica, vendas e controlo de gest\u00e3o, vai acompanhar uma distribuidora fict\u00edcia de bens de grande consumo e de pe\u00e7as de reserva, desde a limpeza dos dados at\u00e9 \u00e0 reuni\u00e3o executiva de S&amp;OP. Aprenda a distinguir previs\u00e3o, plano e objetivo e a preparar um hist\u00f3rico de procura limpo, sem ruturas, promo\u00e7\u00f5es ou encomendas extraordin\u00e1rias a distorcer os n\u00fameros. Aplique m\u00e9todos qualitativos, como o m\u00e9todo Delphi e a previs\u00e3o por analogia, reconhe\u00e7a os enviesamentos do julgamento e escolha o m\u00e9todo adequado a cada situa\u00e7\u00e3o, incluindo a procura intermitente. Calcule m\u00e9dias m\u00f3veis, m\u00e9dias ponderadas, suaviza\u00e7\u00e3o exponencial e \u00edndices sazonais, e me\u00e7a a qualidade das previs\u00f5es com o MAD, o MAPE, o vi\u00e9s, o sinal de rastreio e o valor acrescentado da previs\u00e3o. Por fim, construa cen\u00e1rios e conduza o processo mensal de S&amp;OP em cinco passos, com o plano de fam\u00edlia e o stock projetado. Inclui folhas de c\u00e1lculo com exerc\u00edcios e solu\u00e7\u00f5es, um caso Delphi, um guia do ciclo mensal de S&amp;OP e um guia de bolso das f\u00f3rmulas. Alinhado com a defini\u00e7\u00e3o de S&amp;OP do Dicion\u00e1rio APICS\/ASCM e com a literatura de refer\u00eancia em previs\u00e3o.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguir previs\u00e3o, objetivo e plano, e procura de vendas.<\/li><li>Preparar um hist\u00f3rico de procura limpo, corrigindo ruturas, promo\u00e7\u00f5es, encomendas extraordin\u00e1rias e erros, e registando cada corre\u00e7\u00e3o.<\/li><li>Aplicar m\u00e9todos qualitativos (Delphi, analogia, for\u00e7a de vendas) e escolher o m\u00e9todo adequado a cada situa\u00e7\u00e3o.<\/li><li>Calcular previs\u00f5es com m\u00e9dias m\u00f3veis, m\u00e9dias ponderadas e suaviza\u00e7\u00e3o exponencial simples e interpretar o efeito dos par\u00e2metros.<\/li><li>Calcular \u00edndices sazonais e medir o erro da previs\u00e3o com MAD, MAPE, vi\u00e9s, sinal de rastreio e valor acrescentado.<\/li><li>Construir cen\u00e1rios de procura e conduzir o ciclo mensal de S&amp;OP at\u00e9 \u00e0 decis\u00e3o executiva.<\/li><\/ul>        <p><b>Who it is for:<\/b> Planeadores da procura e da cadeia de abastecimento, gestores de stocks, compras, log\u00edstica, vendas e controlo de gest\u00e3o<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Aligned with the APICS\/ASCM Dictionary definition of S&amp;OP and the 5-step monthly S&amp;OP process \u00b7 Hyndman &amp; Athanasopoulos, Forecasting: Principles and Practice \u00b7 Forecast Value Added (M. Gilliland)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/log-214-previsao-da-procura-e-sop\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"LID\"><h2>Management &amp; Leadership<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"LID\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"lid-110 introduction to management, part 1: communication, coaching, delegation and ei six sessions of an introductory management programme: essential and advanced communication skills, coaching, delegation, emotional intelligence and leadership styles. uk best practice grow coaching model boas pr\u00e1ticas do reino unido modelo grow de coaching\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introduction to Management, Part 1: Communication, Coaching, Delegation and EI<\/strong><small>LID-110 \u00b7 Foundation \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Six sessions of an introductory management programme: essential and advanced communication skills, coaching, delegation, emotional intelligence and leadership styles.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>GROW coaching model<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Part one of an introductory programme for new and aspiring managers, in six sessions: essential communication skills, advanced communication skills, effective coaching skills, delegation skills, emotional intelligence and leadership styles. Each session is an interactive lesson with knowledge checks and a downloadable session workbook. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all six units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 GROW coaching model<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/lid-110-introducao-a-gestao-parte-1-comunicacao-coaching-delegacao-e-inteligencia-emocional-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LID\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"lid-120 introduction to management, part 2: leading, change, performance and conflict five sessions of an introductory management programme: management vs leadership, managing change, managing performance, motivation and conflict management. uk best practice kotter&#039;s change model lewin&#039;s model thomas-kilmann model boas pr\u00e1ticas do reino unido modelo de mudan\u00e7a de kotter modelo de lewin modelo thomas-kilmann\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introduction to Management, Part 2: Leading, Change, Performance and Conflict<\/strong><small>LID-120 \u00b7 Foundation \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Five sessions of an introductory management programme: management vs leadership, managing change, managing performance, motivation and conflict management.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Kotter&#039;s change model<\/i><i>Lewin&#039;s model<\/i><i>Thomas-Kilmann model<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Part two of an introductory programme for new and aspiring managers, in five sessions: management vs leadership, managing change, managing performance, a motivation masterclass and conflict management. Each session is an interactive lesson with knowledge checks and a downloadable session workbook. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all five units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Kotter&#039;s change model \u00b7 Lewin&#039;s model \u00b7 Thomas-Kilmann model<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/lid-120-introducao-a-gestao-parte-2-lideranca-mudanca-desempenho-e-conflitos-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LID\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"lid-130 leadership and management foundations thirteen units: leadership vs management, the functions of a leader, the functional approach, managerial and leadership styles, being a role model, consistency, building trust, managing former peers and decision making. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Leadership and Management Foundations<\/strong><small>LID-130 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Thirteen units: leadership vs management, the functions of a leader, the functional approach, managerial and leadership styles, being a role model, consistency, building trust, managing former peers and decision making.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The foundations for new team leaders and managers: the difference between leadership and management, the functions of a leader and the functional approach to leadership, managerial and leadership styles and which one you use most, acting as a role model, being a consistent leader, building trust within your team, managing former peers and decision making. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all thirteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/lid-130-fundamentos-de-lideranca-e-gestao-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LID\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"lid-140 building high-performance teams fifteen units: your team&#039;s needs, maslow today, stages of team development, the five dysfunctions, values and norms, a high-performance culture, engagement, morale, underachieving teams, self-evaluation and collaboration. uk best practice maslow&#039;s hierarchy of needs tuckman&#039;s model the five dysfunctions of a team (lencioni) boas pr\u00e1ticas do reino unido hierarquia de maslow modelo de tuckman as 5 disfun\u00e7\u00f5es de uma equipa (lencioni)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Building High-Performance Teams<\/strong><small>LID-140 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Fifteen units: your team&#039;s needs, Maslow today, stages of team development, the five dysfunctions, values and norms, a high-performance culture, engagement, morale, underachieving teams, self-evaluation and collaboration.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Maslow&#039;s hierarchy of needs<\/i><i>Tuckman&#039;s model<\/i><i>The Five Dysfunctions of a Team (Lencioni)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>How to build and lead a high-performing team: understanding your team&#039;s basic needs, Maslow&#039;s hierarchy in the 21st century, the stages of team development, the five dysfunctions of a team, developing your team, team values, norms and behaviours, creating a high-performance culture, employee engagement and morale, balancing control and freedom, dealing with an underachieving team, taking a proactive approach, team self-evaluation and collaborative working. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fifteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Maslow&#039;s hierarchy of needs \u00b7 Tuckman&#039;s model \u00b7 The Five Dysfunctions of a Team (Lencioni)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/lid-140-construir-equipas-de-alto-desempenho-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LID\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"lid-150 delegation skills fifteen units: a delegation audit, ways to delegate, a delegation framework, the seven levels of delegation one by one, checking progress, overcoming resistance and types of teams. uk best practice the 7 levels of delegation boas pr\u00e1ticas do reino unido os 7 n\u00edveis de delega\u00e7\u00e3o\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Delegation Skills<\/strong><small>LID-150 \u00b7 Foundation \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Fifteen units: a delegation audit, ways to delegate, a delegation framework, the seven levels of delegation one by one, checking progress, overcoming resistance and types of teams.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>The 7 levels of delegation<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Delegate more and better: check whether you delegate effectively with a quick audit, learn seven ways to delegate and a delegation framework, then work through the seven levels of delegation from managing task and person to complete control. The course ends with checking in on progress, overcoming resistance to delegation and the types of teams you may lead. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fifteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 The 7 levels of delegation<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/lid-150-competencias-de-delegacao-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LID\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"lid-160 coaching skills for managers eleven units: what coaching is, when to coach and when to tell, the grow model, effective coaching questions, coaching techniques, constructive challenge and coaching high performers. uk best practice grow coaching model boas pr\u00e1ticas do reino unido modelo grow de coaching\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Coaching Skills for Managers<\/strong><small>LID-160 \u00b7 Foundation \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Eleven units: what coaching is, when to coach and when to tell, the GROW model, effective coaching questions, coaching techniques, constructive challenge and coaching high performers.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>GROW coaching model<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Coaching as an everyday management skill: what coaching is and whether you are doing it, when to coach and when to tell, the GROW coaching model and how to use it, effective questioning and great coaching questions, the example-effect-change technique, constructively challenging in a coaching session, coaching people to a &#039;perfect 10&#039; and coaching high performers. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eleven units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 GROW coaching model<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/lid-160-competencias-de-coaching-para-gestores-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LID\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"lid-170 effective meetings and presentations seventeen units: what makes a successful meeting, productive meetings, keeping people on task, disruptive people, briefings, business rhythm, formal meetings, then planning, structuring and delivering presentations and handling nerves. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Effective Meetings and Presentations<\/strong><small>LID-170 \u00b7 Foundation \u00b7 2 h \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Seventeen units: what makes a successful meeting, productive meetings, keeping people on task, disruptive people, briefings, business rhythm, formal meetings, then planning, structuring and delivering presentations and handling nerves.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Two everyday skills in one course. Meetings: the DNA of a successful meeting, running productive meetings, keeping people on task, dealing with disruptive people, briefings, business rhythm and more formal meetings. Presentations: planning and structuring a presentation, strong introductions, rules for eye-catching slides, and overcoming fears, nerves and jitters. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all seventeen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/lid-170-reunioes-e-apresentacoes-eficazes-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LID\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"lid-180 managing hybrid and remote teams eight units: the hybrid working model, its five characteristics, the impact of the transition, five skills for success, the challenges of managing a hybrid team, supporting schedules, leadership, and multiple and remote teams. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Managing Hybrid and Remote Teams<\/strong><small>LID-180 \u00b7 Foundation \u00b7 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Eight units: the hybrid working model, its five characteristics, the impact of the transition, five skills for success, the challenges of managing a hybrid team, supporting schedules, leadership, and multiple and remote teams.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Leading people who work partly or fully away from the office: the hybrid working model and its five characteristics, the impact of moving to a hybrid workplace, five skills for successful hybrid working, the challenges of managing a hybrid team, supporting hybrid working schedules, leadership in hybrid working, and leading multiple and remote teams. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eight units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/lid-180-gerir-equipas-hibridas-e-remotas-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LID\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"lid-190 leading change eleven units: the change management process, the change curve, force field analysis, the impact of change, resistance, selling the need for change, engagement, leadership during change and continuous improvement. uk best practice kotter&#039;s change model lewin&#039;s force field analysis boas pr\u00e1ticas do reino unido modelo de mudan\u00e7a de kotter an\u00e1lise de campo de for\u00e7as de lewin\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Leading Change<\/strong><small>LID-190 \u00b7 Foundation \u00b7 1 h \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Eleven units: the change management process, the change curve, force field analysis, the impact of change, resistance, selling the need for change, engagement, leadership during change and continuous improvement.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Kotter&#039;s change model<\/i><i>Lewin&#039;s force field analysis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Lead people through change: the change management process, the change curve, Kurt Lewin&#039;s force field analysis, dealing with the impact of change and with resistance, selling the need for change, encouraging engagement, showing leadership and guiding people through change, managing change and linking business development with continuous improvement. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eleven units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Kotter&#039;s change model \u00b7 Lewin&#039;s force field analysis<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/lid-190-liderar-a-mudanca-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LID\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"lid-201 lideran\u00e7a para novas chefias transi\u00e7\u00e3o de t\u00e9cnico a l\u00edder, autoridade, motiva\u00e7\u00e3o e responsabiliza\u00e7\u00e3o. reference models for leadership and management modelos de refer\u00eancia em lideran\u00e7a e gest\u00e3o\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Lideran\u00e7a para Novas Chefias<\/strong><small>LID-201 \u00b7 Intermediate \u00b7 6 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Transi\u00e7\u00e3o de t\u00e9cnico a l\u00edder, autoridade, motiva\u00e7\u00e3o e responsabiliza\u00e7\u00e3o.<\/span>\n          <span class=\"tcat-std\"><i>Reference models for leadership and management<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Muitas pessoas chegam a chefe porque eram excelentes t\u00e9cnicos e descobrem, de um dia para o outro, que o trabalho mudou. Neste curso, destinado a chefias, gestores interm\u00e9dios e quadros superiores, vai acompanhar uma t\u00e9cnica promovida a supervisora de manuten\u00e7\u00e3o numa empresa industrial fict\u00edcia, a liderar os antigos colegas. Aprenda a gerir a transi\u00e7\u00e3o de t\u00e9cnico para l\u00edder, a construir credibilidade e a evitar as armadilhas dos primeiros 90 dias. Reconhe\u00e7a o seu estilo de lideran\u00e7a e adapte-o \u00e0s pessoas e \u00e0s situa\u00e7\u00f5es, com os modelos de Lewin, de Goleman e da lideran\u00e7a situacional, tamb\u00e9m em equipas multiculturais. Comunique objetivos claros com o m\u00e9todo SMART, a matriz RACI e acordos de trabalho. Motive a equipa com reconhecimento, autonomia, desenvolvimento e justi\u00e7a. Lide com o baixo desempenho com diagn\u00f3stico, conversas dif\u00edceis, feedback SBI, planos de melhoria e registos rigorosos, alinhado com as Conven\u00e7\u00f5es n.\u00ba 158 e n.\u00ba 111 da OIT. E comunique com a equipa e com a hierarquia em briefings, reuni\u00f5es de equipa, reuni\u00f5es individuais e reportes. Inclui modelos descarreg\u00e1veis: plano dos primeiros 90 dias, reflex\u00e3o sobre estilos, objetivos e acordos, plano de motiva\u00e7\u00e3o, plano de melhoria e gui\u00e3o de reuni\u00f5es.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Gerir a transi\u00e7\u00e3o de t\u00e9cnico para chefia, construindo credibilidade e evitando as armadilhas mais comuns.<\/li><li>Reconhecer o seu estilo de lideran\u00e7a e adapt\u00e1-lo \u00e0s pessoas, \u00e0s tarefas e ao contexto cultural.<\/li><li>Comunicar objetivos SMART, pap\u00e9is claros e acordos de trabalho \u00e0 equipa.<\/li><li>Aplicar fatores de motiva\u00e7\u00e3o: reconhecimento, autonomia, desenvolvimento e justi\u00e7a.<\/li><li>Lidar com o baixo desempenho atrav\u00e9s de diagn\u00f3stico, conversas dif\u00edceis, planos de melhoria e registos rigorosos.<\/li><li>Comunicar com a equipa e com a hierarquia em briefings, reuni\u00f5es e reportes.<\/li><\/ul>        <p><b>Who it is for:<\/b> Chefias, gestores interm\u00e9dios e quadros superiores<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Reference models for leadership and management<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/lid-201-lideranca-para-novas-chefias\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LID\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"lid-203 gest\u00e3o de conflitos no trabalho tipos de conflito, estilos de resposta e t\u00e9cnicas de media\u00e7\u00e3o. reference models for leadership and management modelos de refer\u00eancia em lideran\u00e7a e gest\u00e3o\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Gest\u00e3o de Conflitos no Trabalho<\/strong><small>LID-203 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Tipos de conflito, estilos de resposta e t\u00e9cnicas de media\u00e7\u00e3o.<\/span>\n          <span class=\"tcat-std\"><i>Reference models for leadership and management<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Onde h\u00e1 pessoas que dependem umas das outras, h\u00e1 conflitos. O que faz a diferen\u00e7a \u00e9 a forma como s\u00e3o tratados. Neste curso, destinado a chefias, gestores interm\u00e9dios, quadros superiores e a qualquer profissional que trabalhe em equipa, vai acompanhar a Ponte Sul Engenharia, uma empresa fict\u00edcia de manuten\u00e7\u00e3o industrial, onde a chefe de manuten\u00e7\u00e3o tem de lidar com tens\u00f5es na equipa e com outras \u00e1reas. Aprenda a reconhecer os n\u00edveis, a natureza (tarefa, processo e rela\u00e7\u00e3o), as causas e os sinais de escalada de um conflito, e a distinguir o conflito de situa\u00e7\u00f5es de viol\u00eancia, ass\u00e9dio ou risco que seguem procedimentos pr\u00f3prios, com refer\u00eancia \u00e0 Conven\u00e7\u00e3o n.\u00ba 190 da OIT. Conhe\u00e7a os cinco estilos de resposta ao conflito do modelo de Thomas e Kilmann e escolha o mais adequado a cada situa\u00e7\u00e3o. Prepare e conduza conversas com base em interesses, segundo os princ\u00edpios de Fisher e Ury, com escuta, reformula\u00e7\u00e3o e mensagens na primeira pessoa. Como chefia, decida quando intervir e conduza uma reuni\u00e3o de media\u00e7\u00e3o informal. Por fim, previna conflitos com pap\u00e9is claros, regras de decis\u00e3o e um acordo de equipa. Inclui uma ficha de an\u00e1lise de conflito, um caderno de casos com respostas modelo, um gui\u00e3o de media\u00e7\u00e3o e um modelo de acordo de equipa para descarregar.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Reconhecer o n\u00edvel, a natureza (tarefa, processo, rela\u00e7\u00e3o) e as fontes de um conflito no trabalho.<\/li><li>Identificar os sinais e as fases de escalada de um conflito e de distinguir o conflito de situa\u00e7\u00f5es de viol\u00eancia, ass\u00e9dio ou outras mat\u00e9rias que seguem procedimentos pr\u00f3prios.<\/li><li>Escolher o estilo de resposta ao conflito mais adequado a cada situa\u00e7\u00e3o.<\/li><li>Preparar e conduzir uma conversa para resolver um conflito com base em interesses, terminando com um acordo concreto.<\/li><li>Decidir quando e como a chefia deve intervir e de conduzir uma reuni\u00e3o de media\u00e7\u00e3o informal.<\/li><li>Criar com a equipa regras e rotinas que previnam conflitos e tratem cedo os que surgem.<\/li><\/ul>        <p><b>Who it is for:<\/b> Chefias, gestores interm\u00e9dios e quadros superiores<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Reference models for leadership and management<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/lid-203-gestao-de-conflitos-no-trabalho\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LID\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"lid-210 performance management: one-to-ones, motivation and poor performance fourteen units: managing performance, techniques, effective one-to-ones, the performance chat, commitment, motivation, managing older staff, tackling poor performance, lateness and absence. uk best practice smart objectives maslow&#039;s hierarchy of needs boas pr\u00e1ticas do reino unido objetivos smart hierarquia de maslow\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Performance Management: One-to-Ones, Motivation and Poor Performance<\/strong><small>LID-210 \u00b7 Intermediate \u00b7 1 h 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Fourteen units: managing performance, techniques, effective one-to-ones, the performance chat, commitment, motivation, managing older staff, tackling poor performance, lateness and absence.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>SMART objectives<\/i><i>Maslow&#039;s hierarchy of needs<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Managing performance day to day: performance management techniques, running effective one-to-one meetings and getting action from them, the performance management chat, gaining commitment, motivating your team, managing people older than yourself, the first steps in tackling poor performance, handling poor-performing employees and the poor performance chat, consistent lateness and managing absence the right way. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fourteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 SMART objectives \u00b7 Maslow&#039;s hierarchy of needs<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/lid-210-gestao-do-desempenho-reunioes-individuais-motivacao-e-baixo-desempenho-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LID\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"lid-220 appraisals and feedback sixteen units: a successful appraisal, preparing, structuring and holding it, challenging staff, common errors, follow-up, then the principles of great feedback, constructive and negative feedback and feedback mechanisms. uk best practice smart objectives boas pr\u00e1ticas do reino unido objetivos smart\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Appraisals and Feedback<\/strong><small>LID-220 \u00b7 Intermediate \u00b7 2 h \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Sixteen units: a successful appraisal, preparing, structuring and holding it, challenging staff, common errors, follow-up, then the principles of great feedback, constructive and negative feedback and feedback mechanisms.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>SMART objectives<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Two linked skills for managers. Appraisals: the DNA of a successful appraisal, preparing for it, structuring and holding it, appraising challenging staff members, avoiding common errors and following up. Feedback: the principles of great feedback, giving and receiving feedback, quality and constructive feedback, techniques, delivering negative feedback, how people feel when they receive feedback and feedback mechanisms. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all sixteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 SMART objectives<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/lid-220-avaliacoes-de-desempenho-e-feedback-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LID\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"lid-230 difficult conversations and conflict resolution fourteen units: why difficult conversations matter, preparing, holding and closing them, giving bad news, difficult people, then conflict at work, key skills, the five options of conflict resolution and blame cultures. uk best practice thomas-kilmann model boas pr\u00e1ticas do reino unido modelo thomas-kilmann\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Difficult Conversations and Conflict Resolution<\/strong><small>LID-230 \u00b7 Intermediate \u00b7 1 h 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Fourteen units: why difficult conversations matter, preparing, holding and closing them, giving bad news, difficult people, then conflict at work, key skills, the five options of conflict resolution and blame cultures.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Thomas-Kilmann model<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Handle the conversations most managers avoid: why have difficult conversations, preparing for, holding and closing them, giving bad news the right way and handling difficult people. The second part covers conflict at work, the key skills for handling it, the five options of conflict resolution, resolving conflict situations in two units, and identifying and dealing with a blame culture. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fourteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Thomas-Kilmann model<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/lid-230-conversas-dificeis-e-resolucao-de-conflitos-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LID\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"lid-240 organisational leadership: strategy, culture, operations and reward ten units: organisational strategy, future focus, values and ethics, culture, governance and compliance, operational management, customer and stakeholder management, managing absence, and reward and recognition. uk best practice six sigma boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Organisational Leadership: Strategy, Culture, Operations and Reward<\/strong><small>LID-240 \u00b7 Intermediate \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Ten units: organisational strategy, future focus, values and ethics, culture, governance and compliance, operational management, customer and stakeholder management, managing absence, and reward and recognition.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Six Sigma<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Leadership beyond the team, for middle managers: organisational strategy and future focus, organisational values and ethics, organisational culture, governance and compliance, operational management approaches and models, departmental manager attributes, customer and stakeholder management, managing absence, and reward and recognition. Units combine short videos with thinking points, a quiz and a downloadable action plan. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all ten units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Six Sigma<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/lid-240-lideranca-organizacional-estrategia-cultura-operacoes-e-recompensa-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"LID\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"lid-302 gest\u00e3o da mudan\u00e7a organizacional modelos de mudan\u00e7a, gest\u00e3o de resist\u00eancias e comunica\u00e7\u00e3o. iso 10018\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Gest\u00e3o da Mudan\u00e7a Organizacional<\/strong><small>LID-302 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Modelos de mudan\u00e7a, gest\u00e3o de resist\u00eancias e comunica\u00e7\u00e3o.<\/span>\n          <span class=\"tcat-std\"><i>ISO 10018<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Novos sistemas, novas estruturas, fus\u00f5es de equipas e de instala\u00e7\u00f5es: uma mudan\u00e7a s\u00f3 d\u00e1 resultado quando as pessoas passam a trabalhar de outra forma. Neste curso de n\u00edvel avan\u00e7ado, destinado a chefias, gestores interm\u00e9dios e quadros superiores, vai acompanhar a Mar\u00e9 Alta Servi\u00e7os Industriais, uma empresa fict\u00edcia de servi\u00e7os ao petr\u00f3leo e g\u00e1s, durante um programa com tr\u00eas mudan\u00e7as: uma reorganiza\u00e7\u00e3o, a implementa\u00e7\u00e3o de um sistema integrado de gest\u00e3o (ERP) e a fus\u00e3o de dois armaz\u00e9ns. Aprenda a caracterizar uma mudan\u00e7a, os seus motores e os pap\u00e9is de quem a lidera. Conhe\u00e7a e combine os principais modelos de mudan\u00e7a, com as suas origens e limites: Lewin e o campo de for\u00e7as, os oito passos e os oito aceleradores de Kotter, o ADKAR, a transi\u00e7\u00e3o de Bridges, a curva da mudan\u00e7a e o modelo 7-S. Diagnostique o impacto e a prontid\u00e3o, mapeie as partes interessadas e construa o plano de gest\u00e3o da mudan\u00e7a. Planeie a comunica\u00e7\u00e3o para cada p\u00fablico, responda a rumores e comunique m\u00e1s not\u00edcias com respeito. Diagnostique as causas da resist\u00eancia e escolha a abordagem adequada, com limites \u00e9ticos claros. Por fim, envolva as pessoas, consolide a mudan\u00e7a e me\u00e7a a ado\u00e7\u00e3o e os benef\u00edcios. Alinhado com a ISO 10018:2020 (envolvimento das pessoas) e com o planeamento das altera\u00e7\u00f5es da ISO 9001:2015. Inclui um caderno de casos com respostas modelo, uma matriz de impacto, um question\u00e1rio de prontid\u00e3o, um plano de partes interessadas e comunica\u00e7\u00e3o, um guia de gest\u00e3o de resist\u00eancias e um painel de indicadores e benef\u00edcios para descarregar.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Caracterizar uma mudan\u00e7a organizacional, os seus motores, o seu lado t\u00e9cnico e humano e os pap\u00e9is de quem a lidera.<\/li><li>Escolher e combinar modelos de mudan\u00e7a (Lewin, Kotter, ADKAR, Bridges, 7-S) adequados a cada situa\u00e7\u00e3o, conhecendo os seus limites.<\/li><li>Avaliar o impacto e a prontid\u00e3o para a mudan\u00e7a, mapear as partes interessadas e construir um plano de gest\u00e3o da mudan\u00e7a.<\/li><li>Planear e conduzir a comunica\u00e7\u00e3o da mudan\u00e7a com cada p\u00fablico, incluindo rumores e m\u00e1s not\u00edcias.<\/li><li>Diagnosticar as causas da resist\u00eancia \u00e0 mudan\u00e7a e escolher a resposta adequada, dentro de limites \u00e9ticos.<\/li><li>Envolver as pessoas, consolidar a mudan\u00e7a e medir a ado\u00e7\u00e3o e os benef\u00edcios.<\/li><\/ul>        <p><b>Who it is for:<\/b> Chefias, gestores interm\u00e9dios e quadros superiores<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 10018<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/lid-302-gestao-da-mudanca-organizacional\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"MKT\"><h2>Marketing &amp; Communication<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"MKT\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"mkt-110 exhibition and trade show selling ten short units: why exhibit, pre-show objectives and lead nurturing, getting the message right, managing the stand, stand behaviours, engaging visitors, lead classification and lead follow-up. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Exhibition and Trade Show Selling<\/strong><small>MKT-110 \u00b7 Foundation \u00b7 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Ten short units: why exhibit, pre-show objectives and lead nurturing, getting the message right, managing the stand, stand behaviours, engaging visitors, lead classification and lead follow-up.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Make every exhibition pay: why we exhibit, pre-exhibition objectives and lead nurturing, getting the message right, managing the stand, stand behaviours, identifying, approaching and engaging visitors, engagement skills on the stand, classifying leads and following them up. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all ten units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/mkt-110-vender-em-feiras-e-exposicoes-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"MKT\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"mkt-203 whatsapp business e com\u00e9rcio digital cat\u00e1logos, mensagens autom\u00e1ticas, atendimento e vendas pelo whatsapp. icc advertising and marketing communications code c\u00f3digo icc de publicidade e comunica\u00e7\u00e3o de marketing\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>WhatsApp Business e Com\u00e9rcio Digital<\/strong><small>MKT-203 \u00b7 Intermediate \u00b7 3 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Cat\u00e1logos, mensagens autom\u00e1ticas, atendimento e vendas pelo WhatsApp.<\/span>\n          <span class=\"tcat-std\"><i>ICC Advertising and Marketing Communications Code<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>O WhatsApp tornou-se, para muitos clientes, a forma preferida de falar com uma empresa: querem ver os produtos, saber o pre\u00e7o, encomendar e pagar sem sair do telem\u00f3vel. Neste curso, destinado a profissionais de marketing e comunica\u00e7\u00e3o e a empreendedores, vai acompanhar uma empresa fict\u00edcia de equipamentos de prote\u00e7\u00e3o e ferramentas que organiza as vendas pelo WhatsApp. Aprenda a configurar a aplica\u00e7\u00e3o WhatsApp Business com um perfil profissional, hor\u00e1rio, mensagens de sauda\u00e7\u00e3o e de aus\u00eancia e etiquetas. Use o cat\u00e1logo e o carrinho para vender, apresente pre\u00e7os claros, confirme encomendas por escrito e combine formas de pagamento seguras, como refer\u00eancias de pagamento, carteiras m\u00f3veis e transfer\u00eancias. Comunique sem incomodar, com consentimento, listas de transmiss\u00e3o segmentadas, estados, grupos e comunidades. Por fim, responda depressa com respostas r\u00e1pidas, trate reclama\u00e7\u00f5es, acompanhe o p\u00f3s-venda e pe\u00e7a avalia\u00e7\u00f5es honestas, num caso pr\u00e1tico. Alinhado com o C\u00f3digo de Publicidade e Comunica\u00e7\u00e3o de Marketing da C\u00e2mara de Com\u00e9rcio Internacional e com as normas ISO 10002 e ISO 10004. Inclui modelos descarreg\u00e1veis: checklist do perfil, registo de encomendas em Excel, guia de consentimento e banco de respostas r\u00e1pidas.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Configurar uma conta WhatsApp Business com um perfil empresarial completo, hor\u00e1rio, mensagens de sauda\u00e7\u00e3o e de aus\u00eancia e etiquetas.<\/li><li>Criar e organizar um cat\u00e1logo com fotografias, pre\u00e7os e descri\u00e7\u00f5es honestas.<\/li><li>Confirmar encomendas recebidas pelo carrinho e combinar formas de pagamento seguras.<\/li><li>Pedir e registar o consentimento e respeitar os pedidos para deixar de receber mensagens.<\/li><li>Usar listas de transmiss\u00e3o, estados, grupos e comunidades de forma eficaz e sem incomodar.<\/li><li>Responder depressa com respostas r\u00e1pidas, tratar reclama\u00e7\u00f5es, acompanhar o p\u00f3s-venda e pedir avalia\u00e7\u00f5es honestas.<\/li><\/ul>        <p><b>Who it is for:<\/b> Profissionais de marketing, comunica\u00e7\u00e3o e empreendedores<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ICC Advertising and Marketing Communications Code<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/mkt-203-whatsapp-business-e-comercio-digital\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"MIN\"><h2>Mining<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"MIN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"min-101 introdu\u00e7\u00e3o \u00e0 ind\u00fastria mineira minerais, cadeia de valor, operadores, entidades reguladoras e principais mercados. icmm principles ilo convention c176 princ\u00edpios icmm conven\u00e7\u00e3o oit c176\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introdu\u00e7\u00e3o \u00e0 Ind\u00fastria Mineira<\/strong><small>MIN-101 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Minerais, cadeia de valor, operadores, entidades reguladoras e principais mercados.<\/span>\n          <span class=\"tcat-std\"><i>ICMM Principles<\/i><i>ILO Convention C176<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Vai come\u00e7ar a trabalhar numa mina, ou a sua empresa fornece bens e servi\u00e7os ao setor mineiro? Este curso d\u00e1-lhe a vis\u00e3o de conjunto de que precisa para compreender a ind\u00fastria: o que s\u00e3o minerais, min\u00e9rios, jazigos e teores, que fam\u00edlias de minerais se extraem e para que servem, e como se distinguem a minera\u00e7\u00e3o a c\u00e9u aberto, subterr\u00e2nea e aluvial. Percorra a cadeia de valor, da prospe\u00e7\u00e3o ao encerramento da mina, e descubra onde entram os fornecedores. Conhe\u00e7a os tipos de operadores, o papel do Estado e das entidades reguladoras, e os quadros internacionais de refer\u00eancia, como os Princ\u00edpios de Minera\u00e7\u00e3o do ICMM, a Conven\u00e7\u00e3o n.\u00ba 176 da OIT sobre seguran\u00e7a e sa\u00fade nas minas, a Iniciativa de Transpar\u00eancia das Ind\u00fastrias Extrativas, o Processo de Kimberley e o Guia da OCDE de dever de dilig\u00eancia. Termine com os mercados: como se formam os pre\u00e7os dos minerais, quem os compra e o que muda com a transi\u00e7\u00e3o energ\u00e9tica. Um curso introdut\u00f3rio, com casos pr\u00e1ticos em contexto africano.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguir mineral, rocha, min\u00e9rio, jazigo e teor, e de classificar os principais minerais pelas suas fam\u00edlias e utiliza\u00e7\u00f5es.<\/li><li>Distinguir os principais m\u00e9todos e escalas de minera\u00e7\u00e3o.<\/li><li>Descrever as fases da cadeia de valor mineira, da prospe\u00e7\u00e3o ao encerramento, e de situar nelas os principais fornecedores.<\/li><li>Identificar os tipos de operadores mineiros e as fun\u00e7\u00f5es do Estado e das entidades reguladoras.<\/li><li>Reconhecer os principais quadros internacionais da minera\u00e7\u00e3o respons\u00e1vel e o que cada um pretende.<\/li><li>Explicar como se formam os pre\u00e7os dos minerais e quais os fatores que influenciam os mercados.<\/li><\/ul>        <p><b>Who it is for:<\/b> Profissionais do setor mineiro e fornecedores<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ICMM Principles \u00b7 ILO Convention C176<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/min-101-introducao-a-industria-mineira\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"MIN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"min-102 seguran\u00e7a em opera\u00e7\u00f5es mineiras: indu\u00e7\u00e3o riscos t\u00edpicos da minera\u00e7\u00e3o, regras de seguran\u00e7a e emerg\u00eancia. icmm principles ilo convention c176 princ\u00edpios icmm conven\u00e7\u00e3o oit c176\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Seguran\u00e7a em Opera\u00e7\u00f5es Mineiras: Indu\u00e7\u00e3o<\/strong><small>MIN-102 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Riscos t\u00edpicos da minera\u00e7\u00e3o, regras de seguran\u00e7a e emerg\u00eancia.<\/span>\n          <span class=\"tcat-std\"><i>ICMM Principles<\/i><i>ILO Convention C176<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Uma mina n\u00e3o \u00e9 um local de trabalho como os outros: cami\u00f5es do tamanho de uma casa, taludes que mudam todos os dias, explosivos, transportadores de correia, poeiras e calor. Este curso de indu\u00e7\u00e3o prepara-o para entrar numa mina a c\u00e9u aberto, numa pedreira, numa mina subterr\u00e2nea ou numa instala\u00e7\u00e3o de processamento, como trabalhador, empreiteiro ou fornecedor. Vai reconhecer os perigos com potencial fatal e os riscos para a sa\u00fade, aplicar as regras essenciais para entrar, circular e trabalhar em seguran\u00e7a, conhecer os seus direitos e deveres e saber o que fazer quando soa um alarme. Alinhado com a Conven\u00e7\u00e3o n.\u00ba 176 da OIT sobre seguran\u00e7a e sa\u00fade nas minas, com o c\u00f3digo de pr\u00e1ticas da OIT para minas a c\u00e9u aberto e com os princ\u00edpios do ICMM, incluindo a gest\u00e3o de controlos cr\u00edticos. \u00c9 um curso te\u00f3rico de sensibiliza\u00e7\u00e3o: n\u00e3o substitui a indu\u00e7\u00e3o do local, a forma\u00e7\u00e3o pr\u00e1tica certificada nem os procedimentos da mina onde vai trabalhar.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar os principais perigos das minas a c\u00e9u aberto, das minas subterr\u00e2neas e das instala\u00e7\u00f5es de processamento, incluindo os perigos com potencial fatal e os riscos para a sa\u00fade.<\/li><li>Explicar a ideia de controlo cr\u00edtico e reconhecer exemplos de controlos cr\u00edticos numa mina.<\/li><li>Aplicar as regras de seguran\u00e7a essenciais ao entrar, circular e trabalhar numa mina.<\/li><li>Descrever os seus direitos e deveres de seguran\u00e7a, incluindo o direito de se afastar de um perigo grave.<\/li><li>Agir corretamente perante um alarme ou uma emerg\u00eancia na mina.<\/li><\/ul>        <p><b>Who it is for:<\/b> Profissionais do setor mineiro e fornecedores<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ICMM Principles \u00b7 ILO Convention C176<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/min-102-seguranca-em-operacoes-mineiras-inducao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"MIN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"min-103 geologia e prospe\u00e7\u00e3o mineral: conceitos b\u00e1sicos rochas e minerais, forma\u00e7\u00e3o de jazigos, m\u00e9todos de prospe\u00e7\u00e3o, sondagens e as fases de um projeto mineiro. international crirsco template modelo internacional crirsco\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Geologia e Prospe\u00e7\u00e3o Mineral: Conceitos B\u00e1sicos<\/strong><small>MIN-103 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Rochas e minerais, forma\u00e7\u00e3o de jazigos, m\u00e9todos de prospe\u00e7\u00e3o, sondagens e as fases de um projeto mineiro.<\/span>\n          <span class=\"tcat-std\"><i>International CRIRSCO Template<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Trabalha num projeto de explora\u00e7\u00e3o mineira, ou com ge\u00f3logos, e quer perceber de que falam? Este curso explica, sem f\u00f3rmulas, a geologia de que precisa: o que distingue um mineral de uma rocha, como se identificam os minerais no terreno, os tr\u00eas grandes tipos de rochas e o ciclo das rochas. Descubra como a natureza concentra minerais em jazigos, dos p\u00f3rfiros de cobre aos kimberlitos e aos dep\u00f3sitos aluviais de diamantes e de ouro. Conhe\u00e7a os m\u00e9todos de prospe\u00e7\u00e3o, do estudo de mapas e imagens de sat\u00e9lite \u00e0 geoqu\u00edmica e \u00e0 geof\u00edsica, e o que se exige no terreno em seguran\u00e7a, licen\u00e7as e rela\u00e7\u00e3o com as comunidades. Termine com as sondagens: como se recolhem e controlam as amostras, como se passa de um alvo a um recurso mineral e a uma reserva, segundo o modelo internacional do CRIRSCO, e quais as fases de um projeto at\u00e9 \u00e0 decis\u00e3o de construir uma mina. Um curso te\u00f3rico, com casos pr\u00e1ticos em contexto africano.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguir minerais e rochas e de usar propriedades simples para reconhecer os principais minerais de min\u00e9rio.<\/li><li>Distinguir rochas \u00edgneas, sedimentares e metam\u00f3rficas e de descrever o ciclo das rochas.<\/li><li>Explicar os principais processos que formam jazigos minerais e de dar exemplos de cada um.<\/li><li>Descrever os principais m\u00e9todos de prospe\u00e7\u00e3o e o que cada um permite detetar.<\/li><li>Explicar como as sondagens, a amostragem e o controlo de qualidade permitem estimar recursos e reservas minerais.<\/li><li>Descrever as fases de um projeto mineiro, da explora\u00e7\u00e3o \u00e0 decis\u00e3o de construir.<\/li><\/ul>        <p><b>Who it is for:<\/b> Profissionais e candidatos ao setor mineiro, pessoal n\u00e3o t\u00e9cnico<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International CRIRSCO Template<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/min-103-geologia-e-prospecao-mineral-conceitos-basicos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"MIN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"min-104 introdu\u00e7\u00e3o \u00e0 minera\u00e7\u00e3o subterr\u00e2nea m\u00e9todos de explora\u00e7\u00e3o subterr\u00e2nea, acessos, ventila\u00e7\u00e3o, suporte do terreno e riscos espec\u00edficos do trabalho subterr\u00e2neo. ilo convention c176 conven\u00e7\u00e3o oit c176\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introdu\u00e7\u00e3o \u00e0 Minera\u00e7\u00e3o Subterr\u00e2nea<\/strong><small>MIN-104 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">M\u00e9todos de explora\u00e7\u00e3o subterr\u00e2nea, acessos, ventila\u00e7\u00e3o, suporte do terreno e riscos espec\u00edficos do trabalho subterr\u00e2neo.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C176<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Como se chega a um jazigo que est\u00e1 a centenas de metros de profundidade, e como se trabalha em seguran\u00e7a l\u00e1 em baixo? Este curso te\u00f3rico de sensibiliza\u00e7\u00e3o apresenta a mina subterr\u00e2nea a quem vai trabalhar no setor ou fornecer-lhe bens e servi\u00e7os: o vocabul\u00e1rio essencial, os acessos (po\u00e7o vertical, rampa e galeria a meia encosta) e os servi\u00e7os que mant\u00eam a mina a funcionar; os principais m\u00e9todos de explora\u00e7\u00e3o, das c\u00e2maras e pilares ao abatimento por blocos, e o ciclo de produ\u00e7\u00e3o; a ventila\u00e7\u00e3o, os gases, as poeiras e o calor; o saneamento e o suporte do terreno; e os riscos de consequ\u00eancia grave, o autossalvador, as rotas de fuga e as c\u00e2maras de ref\u00fagio. Alinhado com a Conven\u00e7\u00e3o n.\u00ba 176 da OIT sobre Seguran\u00e7a e Sa\u00fade nas Minas e com boas pr\u00e1ticas internacionais do setor. N\u00e3o substitui a forma\u00e7\u00e3o pr\u00e1tica certificada, a indu\u00e7\u00e3o da mina nem os procedimentos do operador.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Usar o vocabul\u00e1rio b\u00e1sico da mina subterr\u00e2nea e identificar os principais acessos e infraestruturas.<\/li><li>Distinguir os principais m\u00e9todos de explora\u00e7\u00e3o subterr\u00e2nea e os fatores que condicionam a sua escolha.<\/li><li>Descrever as etapas do ciclo de produ\u00e7\u00e3o e a raz\u00e3o da sua ordem.<\/li><li>Explicar a fun\u00e7\u00e3o da ventila\u00e7\u00e3o e reconhecer os perigos do ar no subsolo: gases, poeiras e calor.<\/li><li>Explicar a fun\u00e7\u00e3o do saneamento e do suporte do terreno e reconhecer sinais de instabilidade da rocha.<\/li><li>Descrever a resposta correta a uma emerg\u00eancia no subsolo, incluindo o uso do autossalvador, as rotas de fuga e as c\u00e2maras de ref\u00fagio.<\/li><\/ul>        <p><b>Who it is for:<\/b> Profissionais e candidatos ao setor mineiro, fornecedores<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C176<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/min-104-introducao-a-mineracao-subterranea\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"MIN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"min-105 explosivos e desmonte: sensibiliza\u00e7\u00e3o de seguran\u00e7a (m\u00f3dulo te\u00f3rico) tipos de explosivos, zonas de exclus\u00e3o, sinais e procedimentos de desmonte e tiros falhados; n\u00e3o substitui a habilita\u00e7\u00e3o de operador de explosivos. un recommendations on the transport of dangerous goods (class 1) iso 7010 ilo convention c176 recomenda\u00e7\u00f5es da onu sobre o transporte de mercadorias perigosas (classe 1) conven\u00e7\u00e3o oit c176\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Explosivos e Desmonte: Sensibiliza\u00e7\u00e3o de Seguran\u00e7a (M\u00f3dulo Te\u00f3rico)<\/strong><small>MIN-105 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Tipos de explosivos, zonas de exclus\u00e3o, sinais e procedimentos de desmonte e tiros falhados; n\u00e3o substitui a habilita\u00e7\u00e3o de operador de explosivos.<\/span>\n          <span class=\"tcat-std\"><i>UN Recommendations on the Transport of Dangerous Goods (Class 1)<\/i><i>ISO 7010<\/i><i>ILO Convention C176<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Numa mina ou numa pedreira, quase todos trabalham perto de explosivos, mesmo sem nunca lhes tocar: o condutor do cami\u00e3o que espera no bloqueio, o mec\u00e2nico da oficina, o t\u00e9cnico de topografia, o fornecedor que visita a cava. Este curso de sensibiliza\u00e7\u00e3o explica o que s\u00e3o os explosivos e os acess\u00f3rios de inicia\u00e7\u00e3o usados no desmonte, como se armazenam e controlam, porque existe uma zona de exclus\u00e3o, o que significam os guardas, os bloqueios e os sinais de aviso, o que acontece depois do disparo e o que fazer, e nunca fazer, perante um tiro falhado ou explosivos encontrados fora do s\u00edtio. Alinhado com as Recomenda\u00e7\u00f5es da ONU sobre o Transporte de Mercadorias Perigosas (Classe 1), com a norma ISO 7010 e com a Conven\u00e7\u00e3o n.\u00ba 176 da OIT sobre seguran\u00e7a e sa\u00fade nas minas. \u00c9 um m\u00f3dulo te\u00f3rico: n\u00e3o habilita a manusear explosivos e n\u00e3o substitui a habilita\u00e7\u00e3o de operador de explosivos, a forma\u00e7\u00e3o pr\u00e1tica certificada, a indu\u00e7\u00e3o do local nem os procedimentos de desmonte da sua mina.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Reconhecer os principais tipos de explosivos e de acess\u00f3rios de inicia\u00e7\u00e3o usados na minera\u00e7\u00e3o e explicar a cadeia de inicia\u00e7\u00e3o em termos gerais.<\/li><li>Identificar as causas de uma detona\u00e7\u00e3o acidental e as regras de armazenagem, transporte e controlo dos explosivos.<\/li><li>Cumprir a zona de exclus\u00e3o, os bloqueios, os guardas e os sinais de aviso de um desmonte.<\/li><li>Descrever o que acontece depois do disparo, incluindo os fumos e a inspe\u00e7\u00e3o antes do fim do alarme.<\/li><li>Reconhecer um tiro falhado ou explosivos abandonados e agir corretamente: parar, n\u00e3o tocar, afastar-se, manter os outros afastados e comunicar.<\/li><\/ul>        <p><b>Who it is for:<\/b> Trabalhadores de minas e pedreiras, pessoal de apoio e empreiteiros<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> UN Recommendations on the Transport of Dangerous Goods (Class 1) \u00b7 ISO 7010 \u00b7 ILO Convention C176<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/min-105-explosivos-e-desmonte-sensibilizacao-de-seguranca-modulo-teorico\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"MIN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"min-106 equipamento m\u00f3vel e intera\u00e7\u00e3o pessoas-m\u00e1quinas na mina \u00e2ngulos mortos, regras de circula\u00e7\u00e3o, comunica\u00e7\u00e3o via r\u00e1dio, separa\u00e7\u00e3o pessoas-m\u00e1quinas e fadiga, como m\u00f3dulo te\u00f3rico que n\u00e3o substitui a habilita\u00e7\u00e3o de operador. ilo convention c176 iso 5006 conven\u00e7\u00e3o oit c176\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Equipamento M\u00f3vel e Intera\u00e7\u00e3o Pessoas-M\u00e1quinas na Mina<\/strong><small>MIN-106 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">\u00c2ngulos mortos, regras de circula\u00e7\u00e3o, comunica\u00e7\u00e3o via r\u00e1dio, separa\u00e7\u00e3o pessoas-m\u00e1quinas e fadiga, como m\u00f3dulo te\u00f3rico que n\u00e3o substitui a habilita\u00e7\u00e3o de operador.<\/span>\n          <span class=\"tcat-std\"><i>ILO Convention C176<\/i><i>ISO 5006<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Numa mina ou numa pedreira, cami\u00f5es fora de estrada, escavadoras, carregadoras e viaturas ligeiras partilham o espa\u00e7o com pessoas a p\u00e9, e a intera\u00e7\u00e3o entre pessoas e m\u00e1quinas est\u00e1 entre os riscos mais graves do setor. Este curso te\u00f3rico de sensibiliza\u00e7\u00e3o mostra porque \u00e9 que o equipamento m\u00f3vel \u00e9 t\u00e3o perigoso, o que s\u00e3o os \u00e2ngulos mortos e como ver e ser visto; as regras de circula\u00e7\u00e3o, as leiras de seguran\u00e7a e a separa\u00e7\u00e3o entre pessoas e m\u00e1quinas; a comunica\u00e7\u00e3o por r\u00e1dio com confirma\u00e7\u00e3o, os sinais de buzina e o sinaleiro; as zonas de carga e descarga; e a gest\u00e3o da fadiga, a inspe\u00e7\u00e3o antes do uso e a forma segura de subir, descer e estacionar. Alinhado com a Conven\u00e7\u00e3o n.\u00ba 176 da OIT sobre Seguran\u00e7a e Sa\u00fade nas Minas e com boas pr\u00e1ticas internacionais do setor. N\u00e3o habilita a operar m\u00e1quinas nem substitui a forma\u00e7\u00e3o pr\u00e1tica do operador, a indu\u00e7\u00e3o do local ou as regras de tr\u00e1fego do operador.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar o equipamento m\u00f3vel de uma mina e os tipos de acidente mais graves na intera\u00e7\u00e3o entre pessoas e m\u00e1quinas.<\/li><li>Reconhecer os \u00e2ngulos mortos e aplicar a regra do contacto visual antes de se aproximar de uma m\u00e1quina.<\/li><li>Aplicar as regras de circula\u00e7\u00e3o e de separa\u00e7\u00e3o entre pessoas e m\u00e1quinas definidas no plano de gest\u00e3o de tr\u00e1fego.<\/li><li>Comunicar por r\u00e1dio de forma clara, com identifica\u00e7\u00e3o, mensagem curta e confirma\u00e7\u00e3o.<\/li><li>Reconhecer os sinais de fadiga e descrever as medidas de gest\u00e3o da fadiga.<\/li><li>Descrever a inspe\u00e7\u00e3o antes do uso e as regras para subir, descer e estacionar uma m\u00e1quina em seguran\u00e7a.<\/li><\/ul>        <p><b>Who it is for:<\/b> Operadores, pe\u00f5es e supervisores em minas e pedreiras<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ILO Convention C176 \u00b7 ISO 5006<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/min-106-equipamento-movel-e-interacao-pessoas-maquinas-na-mina\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"MIN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"min-107 minera\u00e7\u00e3o artesanal e de pequena escala: boas pr\u00e1ticas formaliza\u00e7\u00e3o, seguran\u00e7a, ambiente, trabalho infantil e due diligence na cadeia de fornecimento, com base no guia da ocde. oecd due diligence guidance for mineral supply chains guia da ocde de due diligence para cadeias de fornecimento de minerais\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Minera\u00e7\u00e3o Artesanal e de Pequena Escala: Boas Pr\u00e1ticas<\/strong><small>MIN-107 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Formaliza\u00e7\u00e3o, seguran\u00e7a, ambiente, trabalho infantil e due diligence na cadeia de fornecimento, com base no guia da OCDE.<\/span>\n          <span class=\"tcat-std\"><i>OECD Due Diligence Guidance for Mineral Supply Chains<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A minera\u00e7\u00e3o artesanal e de pequena escala d\u00e1 sustento a dezenas de milh\u00f5es de pessoas, mas pode ferir, contaminar rios e alimentar redes criminosas. Neste curso introdut\u00f3rio, acompanha uma cooperativa fict\u00edcia de mineiros de ouro e as pessoas que trabalham com ela para perceber o que caracteriza a minera\u00e7\u00e3o artesanal e quem participa na cadeia de valor; os passos e os benef\u00edcios da formaliza\u00e7\u00e3o e de uma cooperativa bem governada, com registos de produ\u00e7\u00e3o e pre\u00e7o justo; os perigos de taludes, po\u00e7os, ar, poeiras e merc\u00fario, e as boas pr\u00e1ticas de seguran\u00e7a, sa\u00fade e ambiente, alinhadas com a Conven\u00e7\u00e3o de Minamata e a Conven\u00e7\u00e3o n.\u00ba 176 da OIT; o trabalho infantil \u00e0 luz das Conven\u00e7\u00f5es n.\u00ba 138 e 182 da OIT; e a due diligence na cadeia de fornecimento segundo o guia da OCDE, com o Anexo II, os cinco passos e os sinais de alerta. Inclui atividades interativas, cen\u00e1rios de decis\u00e3o, uma folha de c\u00e1lculo de registo de vendas, uma lista de verifica\u00e7\u00e3o de seguran\u00e7a e um guia de due diligence. Curso te\u00f3rico de sensibiliza\u00e7\u00e3o: n\u00e3o substitui a forma\u00e7\u00e3o pr\u00e1tica certificada nem os procedimentos da opera\u00e7\u00e3o e da autoridade competente.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Caracterizar a minera\u00e7\u00e3o artesanal e de pequena escala, distingui-la da minera\u00e7\u00e3o industrial e identificar os atores da cadeia de valor.<\/li><li>Explicar os passos, os obst\u00e1culos e os benef\u00edcios da formaliza\u00e7\u00e3o e o conceito de minera\u00e7\u00e3o artesanal leg\u00edtima do guia da OCDE.<\/li><li>Descrever as regras de governa\u00e7\u00e3o de uma cooperativa e os registos de produ\u00e7\u00e3o e vendas necess\u00e1rios para um pre\u00e7o justo e uma origem comprovada.<\/li><li>Reconhecer os principais perigos da mina artesanal e as boas pr\u00e1ticas de seguran\u00e7a, sa\u00fade e ambiente, incluindo a redu\u00e7\u00e3o e elimina\u00e7\u00e3o do merc\u00fario.<\/li><li>Distinguir trabalho infantil de tarefas permitidas, \u00e0 luz das Conven\u00e7\u00f5es n.\u00ba 138 e 182 da OIT, e indicar como prevenir e remediar.<\/li><li>Aplicar o quadro de cinco passos do guia da OCDE, reconhecer sinais de alerta e escolher a resposta adequada a cada risco do Anexo II.<\/li><\/ul>        <p><b>Who it is for:<\/b> Cooperativas mineiras, t\u00e9cnicos de entidades p\u00fablicas, compradores e ONG<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> OECD Due Diligence Guidance for Mineral Supply Chains<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/min-107-mineracao-artesanal-e-de-pequena-escala-boas-praticas\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"MIN\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"min-212 c\u00f3digo mineiro de angola: direitos, t\u00edtulos e obriga\u00e7\u00f5es percorra o c\u00f3digo mineiro de angola: titularidade dos recursos minerais, fases da atividade mineira, t\u00edtulos e direitos mineiros, obriga\u00e7\u00f5es fiscais e ambientais, rela\u00e7\u00e3o com as comunidades e o papel das entidades reguladoras do setor. c\u00f3digo civil c\u00f3digo comercial c\u00f3digo geral tribut\u00e1rio lei n.\u00ba 1\/92 lei n.\u00ba 16\/94 lei n.\u00ba 20\/11 lei n.\u00ba 31\/11 (c\u00f3digo mineiro) decreto n.\u00ba 4-b\/96 decreto executivo conjunto n.\u00ba 189\/16 decreto executivo conjunto n.\u00ba 536\/22 aviso n.\u00ba 2\/23\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>C\u00f3digo Mineiro de Angola: Direitos, T\u00edtulos e Obriga\u00e7\u00f5es<\/strong><small>MIN-212 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Percorra o C\u00f3digo Mineiro de Angola: titularidade dos recursos minerais, fases da atividade mineira, t\u00edtulos e direitos mineiros, obriga\u00e7\u00f5es fiscais e ambientais, rela\u00e7\u00e3o com as comunidades e o papel das entidades reguladoras do setor.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Diamantes, ouro, cobre, ferro, rochas ornamentais, areias: em Angola, todos os recursos minerais pertencem ao Estado, e quem os quer prospetar, explorar ou comercializar tem de seguir o C\u00f3digo Mineiro, aprovado pela Lei n.\u00ba 31\/11. Neste curso de n\u00edvel interm\u00e9dio percorre, artigo a artigo, o que o C\u00f3digo diz sobre a titularidade dos recursos e dos produtos da minera\u00e7\u00e3o, os objetivos do setor, a participa\u00e7\u00e3o do Estado, os minerais estrat\u00e9gicos e as concession\u00e1rias nacionais; o acesso aos direitos mineiros, os impedimentos, o concurso p\u00fablico e o pedido, os prazos e o contrato de investimento mineiro; os t\u00edtulos de prospe\u00e7\u00e3o e de explora\u00e7\u00e3o, a sua dura\u00e7\u00e3o, os deveres do titular, a seguran\u00e7a, a transmiss\u00e3o, o penhor e a extin\u00e7\u00e3o; o imposto de rendimento, o royalty, a taxa de superf\u00edcie, a cau\u00e7\u00e3o e as taxas dos atos do Decreto Executivo Conjunto n.\u00ba 536\/22; e as obriga\u00e7\u00f5es ambientais, os direitos das comunidades, as zonas restritas e de prote\u00e7\u00e3o, a fiscaliza\u00e7\u00e3o, as transgress\u00f5es administrativas e os crimes mineiros. Com empresas fict\u00edcias, c\u00e1lculos ilustrativos em kwanzas, casos pr\u00e1ticos, cen\u00e1rios de decis\u00e3o, uma ficha de exerc\u00edcio, modelos em Word, um exerc\u00edcio em Excel, uma checklist, uma refer\u00eancia r\u00e1pida e verifica\u00e7\u00f5es em cada m\u00f3dulo. Legisla\u00e7\u00e3o em vigor a 16 de outubro de 2026; curso informativo, que n\u00e3o substitui aconselhamento jur\u00eddico.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar a titularidade dos recursos minerais e dos produtos da minera\u00e7\u00e3o, os princ\u00edpios e objetivos do setor, os minerais estrat\u00e9gicos e as entidades que interv\u00eam na atividade mineira.<\/li><li>Descrever as formas de atribui\u00e7\u00e3o de direitos mineiros, os impedimentos de acesso, os passos e prazos do pedido de concess\u00e3o e as regras do contrato de investimento mineiro.<\/li><li>Aplicar as regras de dura\u00e7\u00e3o, conte\u00fado, deveres, transmiss\u00e3o, onera\u00e7\u00e3o, suspens\u00e3o e extin\u00e7\u00e3o dos t\u00edtulos de prospe\u00e7\u00e3o e de explora\u00e7\u00e3o.<\/li><li>Calcular o imposto de rendimento, o royalty, a taxa de superf\u00edcie, a cau\u00e7\u00e3o e as taxas dos atos devidos pelo titular de direitos mineiros, e de identificar os respetivos prazos e penalidades.<\/li><li>Reconhecer as obriga\u00e7\u00f5es ambientais, os direitos das comunidades locais, as regras das zonas mineiras, os poderes de fiscaliza\u00e7\u00e3o e as infra\u00e7\u00f5es administrativas e penais previstas no C\u00f3digo Mineiro.<\/li><\/ul>        <p><b>Who it is for:<\/b> Profissionais e empresas do setor mineiro, investidores, jur\u00eddico, comunidades e fornecedores<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>C\u00f3digo Civil<\/li><li>C\u00f3digo Comercial<\/li><li>C\u00f3digo Geral Tribut\u00e1rio<\/li><li>Lei n.\u00ba 1\/92<\/li><li>Lei n.\u00ba 16\/94<\/li><li>Lei n.\u00ba 20\/11<\/li><li>Lei n.\u00ba 31\/11 (C\u00f3digo Mineiro)<\/li><li>Decreto n.\u00ba 4-B\/96<\/li><li>Decreto Executivo Conjunto n.\u00ba 189\/16<\/li><li>Decreto Executivo Conjunto n.\u00ba 536\/22<\/li><li>Aviso n.\u00ba 2\/23<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/min-212-codigo-mineiro-de-angola-direitos-titulos-e-obrigacoes\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"OGP\"><h2>Oil &amp; Gas<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-101 introduction to the oil and gas industry history, key players, basins, operators and the sector&#039;s weight in the world economy. iogp and api standards iogp golden rules (life-saving rules) normas iogp e api regras de ouro iogp (life-saving rules)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introduction to the Oil and Gas Industry<\/strong><small>OGP-101 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">History, key players, basins, operators and the sector&#039;s weight in the world economy.<\/span>\n          <span class=\"tcat-std\"><i>IOGP and API standards<\/i><i>IOGP Golden Rules (Life-Saving Rules)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Want to work in oil and gas, or sell your services to the industry? This course gives you the big picture. You will trace the industry&#039;s history from the first wells to ultra-deep water, understand the weight of oil and gas in the world economy and meet the players: governments, regulators, national and international oil companies, service companies, OPEC and the International Energy Agency. You will learn how sedimentary basins form, how countries award exploration blocks and how production works onshore and offshore, including FPSO units. Finally, you will explore career and business opportunities, local content policies and the skills most in demand. With an international perspective, practical examples and interactive activities. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe how the global oil industry has evolved and the weight of oil and gas in the economy.<\/li><li>Identify the roles of the state, regulators, national and international oil companies, service companies, OPEC and the IEA.<\/li><li>Interpret how basins, blocks and production areas are organised, onshore and offshore.<\/li><li>Identify career and business opportunities for local professionals and companies, including those linked to local content.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IOGP and API standards \u00b7 IOGP Golden Rules (Life-Saving Rules)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-101-introducao-a-industria-do-petroleo-e-gas\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-102 the value chain: upstream, midstream and downstream from exploration to refining and fuel distribution. iogp and api standards iogp golden rules (life-saving rules) normas iogp e api regras de ouro iogp (life-saving rules)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>The Value Chain: Upstream, Midstream and Downstream<\/strong><small>OGP-102 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">From exploration to refining and fuel distribution.<\/span>\n          <span class=\"tcat-std\"><i>IOGP and API standards<\/i><i>IOGP Golden Rules (Life-Saving Rules)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>How does oil travel from a reservoir thousands of metres underground to your car&#039;s fuel tank? In this course you will follow the whole oil and gas value chain. Upstream, you will look at seismic surveys, exploration and appraisal wells, field development, production and abandonment. Midstream, you will see how oil and gas pipelines, tankers, terminals and the liquefied natural gas chain work. Downstream, you will step inside a refinery and learn about refined products, distribution and how the pump price is built up. Finally, you will link the Brent price, production costs and government revenues, and understand the industry&#039;s cycles through a case study set in a fictional country. With an international perspective, practical examples and interactive activities. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the exploration, development, production and abandonment phases of an oil field.<\/li><li>Explain how oil and gas reach the market through pipelines, ships, terminals and the LNG chain.<\/li><li>Explain the main refining processes, refined products, distribution and how fuel prices are formed.<\/li><li>Relate the oil price, production costs, government revenues and the industry&#039;s cycles.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IOGP and API standards \u00b7 IOGP Golden Rules (Life-Saving Rules)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-102-cadeia-de-valor-upstream-midstream-e-downstream\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-103 h2s awareness: theory module hydrogen sulphide properties, detection, health effects and response. iogp and api standards iogp golden rules (life-saving rules) normas iogp e api regras de ouro iogp (life-saving rules)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>H2S Awareness: Theory Module<\/strong><small>OGP-103 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Hydrogen sulphide properties, detection, health effects and response.<\/span>\n          <span class=\"tcat-std\"><i>IOGP and API standards<\/i><i>IOGP Golden Rules (Life-Saving Rules)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Hydrogen sulphide (H2S) is one of the most treacherous hazards in the oil and gas industry: it is invisible, heavier than air and, at high concentrations, it stops smelling before it can knock a worker down in seconds. This theory module explains where H2S comes from, how it behaves, how it affects the body at different concentrations, how fixed and personal detectors work, which respiratory protective equipment is suitable and the correct response to a release: alarm, escape upwind, muster point and rescue by trained personnel only. Based on international industry good practice (IOGP, API and recognised training programmes), it includes decision scenarios and interactive exercises. This course prepares you for certified practical training but does not replace it. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the properties of hydrogen sulphide and the situations in which it may be present.<\/li><li>Explain why your nose is not a reliable way of detecting H2S.<\/li><li>Relate H2S concentration to its effects on the body and interpret exposure limit concepts.<\/li><li>Identify the detectors, alarms and respiratory protective equipment used against H2S and the rules for using them correctly.<\/li><li>Apply the response sequence to an H2S release, including escaping upwind and the rule that only trained, protected personnel carry out a rescue.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IOGP and API standards \u00b7 IOGP Golden Rules (Life-Saving Rules)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-103-sensibilizacao-para-h2s-modulo-teorico\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-104 offshore life and safety: theory preparation helicopter travel, life on board, alarms and evacuation on offshore installations. opito standards (preparatory) normas opito (preparat\u00f3rio)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Offshore Life and Safety: Theory Preparation<\/strong><small>OGP-104 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Helicopter travel, life on board, alarms and evacuation on offshore installations.<\/span>\n          <span class=\"tcat-std\"><i>OPITO standards (preparatory)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Heading to a platform, a drilling rig or a floating production unit for the first time? This theory course prepares you for what lies ahead: heliport check-in, the safety briefing, flight equipment and the rules on board the helicopter, transfer by vessel and personnel basket, the installation induction, life in cabins and on shifts, prohibited items and communication on board. Learn to recognise the alarms, go to the right muster station and record your presence with the T-card, and get to know the means of evacuation (helicopter, lifeboats and life rafts) and the principles of sea survival, including the dangers of cold water and hypothermia. Based on international industry good practice such as OPITO training standards, it is the ideal preparation for the mandatory practical training, which it does not replace. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the requirements and procedures for travelling to an offshore installation by helicopter or by vessel.<\/li><li>Apply the safety rules on board the helicopter and during basket or gangway transfers.<\/li><li>Follow the rules for living together, safety and communication on board an offshore installation.<\/li><li>Recognise the main types of alarm and go to the correct muster station, recording your presence.<\/li><li>Describe the methods of evacuating an installation and the principles of sea survival, including preventing hypothermia.<\/li><li>Identify the certified practical training required before travelling to an offshore installation.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> OPITO standards (preparatory)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-104-vida-e-seguranca-offshore-preparacao-teorica\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-105 petroleum geology and exploration: basic concepts how hydrocarbons form and accumulate, the petroleum system, seismic surveys and the life cycle of an exploration well. iogp report 448 (marine seismic operations) spe-prms (2018) iogp report 448 (opera\u00e7\u00f5es s\u00edsmicas mar\u00edtimas)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Petroleum Geology and Exploration: Basic Concepts<\/strong><small>OGP-105 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">How hydrocarbons form and accumulate, the petroleum system, seismic surveys and the life cycle of an exploration well.<\/span>\n          <span class=\"tcat-std\"><i>IOGP Report 448 (marine seismic operations)<\/i><i>SPE-PRMS (2018)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>How do the remains of algae and plankton turn into oil and gas, and how do exploration teams find them thousands of metres underground? This course explains, in plain language, how hydrocarbons form, the source rock and the oil and gas windows, the petroleum system (reservoir, seal, trap and timing), the exploration methods, with a focus on 2D, 3D and 4D seismic and the measures that protect marine life, and the path from a prospect to the result of an exploration well: geological risk, samples, well logging, tests, discovery and appraisal wells. It includes a case study in a fictitious deepwater block. Aligned with IOGP Report 448 and the SPE-PRMS. Ideal for non-technical professionals and candidates for the sector. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain how organic matter turns into oil and gas over geological time.<\/li><li>Identify the elements and processes of the petroleum system and what must coincide for an accumulation to exist.<\/li><li>Describe the main exploration methods and what each one shows about the subsurface.<\/li><li>Explain the path from a prospect to the result of an exploration well.<\/li><li>Distinguish a discovery, a dry well and an appraisal well.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and non-technical staff<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IOGP Report 448 (marine seismic operations) \u00b7 SPE-PRMS (2018)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-105-geologia-do-petroleo-e-exploracao-conceitos-basicos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-106 process safety awareness loss of containment, safety barriers, warning signs and every worker&#039;s role in preventing major accidents. iogp report 638 (process safety fundamentals) iogp report 544 (barrier definitions) iogp report 544 (defini\u00e7\u00f5es de barreiras)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Process Safety Awareness<\/strong><small>OGP-106 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Loss of containment, safety barriers, warning signs and every worker&#039;s role in preventing major accidents.<\/span>\n          <span class=\"tcat-std\"><i>IOGP Report 638 (Process Safety Fundamentals)<\/i><i>IOGP Report 544 (barrier definitions)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The greatest hazard at an oil and gas facility is often inside the pipes: flammable, sometimes toxic hydrocarbons, in large quantities and under pressure. This awareness course shows what can go wrong when there is a loss of containment (jet fires, pool fires, vapour cloud explosions and H2S releases) and where leaks occur on a facility. It presents the IOGP&#039;s 10 Process Safety Fundamentals one by one and their link with the Life-Saving Rules, and, during a night shift on a fictitious FPSO, trains the decisions that make the difference: recognising weak signals, opening containment only with verified isolation, reporting near misses and Tier 1 and Tier 2 events, and using the authority to stop work. Aligned with IOGP Reports 638, 544 and 456. It complements course SST-115 without repeating it. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Recognise the hazards specific to hydrocarbons under pressure at oil and gas facilities.<\/li><li>Distinguish jet fires, pool fires and vapour cloud explosions, and identify the points where losses of containment occur.<\/li><li>Relate each of the IOGP&#039;s 10 Process Safety Fundamentals to real workplace situations.<\/li><li>Decide when to stop, report and escalate in the face of weak signals during an operating shift.<\/li><\/ul>        <p><b>Who it is for:<\/b> Operators, technicians and contractors at oil and gas facilities<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IOGP Report 638 (Process Safety Fundamentals) \u00b7 IOGP Report 544 (barrier definitions)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-106-sensibilizacao-para-a-seguranca-de-processos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-107 fuel service stations: operation and safety fuel reception and unloading, safe refuelling, loss control, fire prevention and spill response at the service station. energy institute\/apea \u00abblue book\u00bb (filling stations, 5th ed., 2024) nfpa 30a iec 60079-10-1 (area classification) energy institute\/apea \u00abblue book\u00bb (postos de abastecimento, 5.\u00aa ed., 2024) iec 60079-10-1 (classifica\u00e7\u00e3o de zonas)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Fuel Service Stations: Operation and Safety<\/strong><small>OGP-107 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Fuel reception and unloading, safe refuelling, loss control, fire prevention and spill response at the service station.<\/span>\n          <span class=\"tcat-std\"><i>Energy Institute\/APEA \u00abBlue Book\u00bb (filling stations, 5th ed., 2024)<\/i><i>NFPA 30A<\/i><i>IEC 60079-10-1 (area classification)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A service station stores thousands of litres of fuel beneath its forecourt and serves hundreds of customers every day. This theory course shows how to run it safely: the equipment and hazardous areas, the dangers of petrol vapours and static electricity, the safe sequence for receiving and unloading the road tanker (dip, confirm the product, earth, monitor, check and know when to refuse), the rules for safe refuelling, daily tank reconciliation, signs of leaks and cash control, and the response to spills, fires and other emergencies, with decision scenarios. Aligned with the Energy Institute\/APEA &quot;Blue Book&quot; and NFPA 30A. It does not replace certified practical training, including firefighting training, nor the operator&#039;s or distributor&#039;s authorisation to receive deliveries. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identify the areas, equipment and hazards of a service station.<\/li><li>Apply the safe sequence for receiving and unloading fuel, and recognise when a delivery must be refused.<\/li><li>Apply the rules for safe refuelling with customers.<\/li><li>Carry out daily tank reconciliation and recognise abnormal losses and signs of leaks.<\/li><li>Respond to a spill, a fire or another emergency at the station, knowing when to evacuate.<\/li><\/ul>        <p><b>Who it is for:<\/b> Service station managers and attendants, fuel distributors<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Energy Institute\/APEA \u00abBlue Book\u00bb (filling stations, 5th ed., 2024) \u00b7 NFPA 30A \u00b7 IEC 60079-10-1 (area classification)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-107-postos-de-abastecimento-de-combustiveis-operacao-e-seguranca\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-108 reading process flow diagrams and p&amp;ids symbols, lines, valves, instruments and control loops for reading the pfds and p&amp;ids of process facilities. iso 10628-1 and iso 10628-2 (process diagrams) ansi\/isa-5.1 (instrumentation and control symbols) iso 10628-1 e iso 10628-2 (diagramas de processo) ansi\/isa-5.1 (s\u00edmbolos de instrumenta\u00e7\u00e3o e controlo)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Reading Process Flow Diagrams and P&amp;IDs<\/strong><small>OGP-108 \u00b7 Foundation \u00b7 3 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Symbols, lines, valves, instruments and control loops for reading the PFDs and P&amp;IDs of process facilities.<\/span>\n          <span class=\"tcat-std\"><i>ISO 10628-1 and ISO 10628-2 (process diagrams)<\/i><i>ANSI\/ISA-5.1 (instrumentation and control symbols)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Process diagrams are the language of every oil and gas facility. This course teaches you, step by step, to distinguish block diagrams, process flow diagrams (PFDs) and piping and instrumentation diagrams (P&amp;IDs), to recognise the symbols for vessels, pumps, compressors, heat exchangers and tanks, to read line numbers and the piping class, to identify valves, their normal position and the safety devices (PSVs, rupture discs, ESDVs, blind flanges and spectacle blinds), and to interpret instrument bubbles and letter codes and a simple control loop, with alarms and trips. In the final exercise, you read the simplified P&amp;ID of a production separator on a fictitious FPSO and mark the isolations for a maintenance job. Aligned with ISO 10628-1\/-2 and ANSI\/ISA-5.1-2024. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguish the types of process diagram and explain who uses them and when.<\/li><li>Identify the symbols for the main equipment and read a line number.<\/li><li>Recognise valve types, their normal position and the safety devices on a P&amp;ID.<\/li><li>Interpret instrument tags and a simple control loop, distinguishing alarms from trips.<\/li><li>Follow the path of the fluids on a P&amp;ID and identify the isolation points for a piece of equipment.<\/li><\/ul>        <p><b>Who it is for:<\/b> Operators, technicians, junior engineers and project staff<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 10628-1 and ISO 10628-2 (process diagrams) \u00b7 ANSI\/ISA-5.1 (instrumentation and control symbols)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-108-leitura-de-fluxogramas-de-processo-e-pid\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-201 legal and regulatory framework of the oil sector: international models concessions, production sharing contracts, regulators, national oil companies (nocs) and international oil companies (iocs). natural resource charter (nrgi, 2014) eiti standard 2023 norma eiti 2023\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Legal and Regulatory Framework of the Oil Sector: International Models<\/strong><small>OGP-201 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Concessions, production sharing contracts, regulators, national oil companies (NOCs) and international oil companies (IOCs).<\/span>\n          <span class=\"tcat-std\"><i>Natural Resource Charter (NRGI, 2014)<\/i><i>EITI Standard 2023<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Who owns the oil, who decides who may explore for it and how are the revenues shared? In this course for professionals and candidates for the oil sector and for suppliers, you follow the new business team of a fictitious operator as it analyses countries, contracts and partners. Understand sovereignty over natural resources and the State&#039;s policy, regulatory and commercial participation roles, with the ministry, the regulator, the concessionaire and the national oil company (NOC). Compare the concession or licence, with royalties and taxes, the production sharing contract, service contracts and joint operating agreements (JOAs), with illustrative numerical examples. Describe licensing rounds, award criteria and the phases of a contract, from exploration to abandonment, and evaluate the bids in a fictitious round. Distinguish the roles of the NOC, the international oil companies (IOCs), the operator and the non-operators, including carried interest and the management of conflicts of interest. Finally, identify the obligations on transparency under the EITI Standard 2023, local content, environment, safety and decommissioning. Aligned with the Natural Resource Charter and the EITI Standard 2023. It presents international models; it is not legal or tax advice. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain who owns petroleum resources and how the State organises the sector, distinguishing the policy, regulatory and commercial participation roles.<\/li><li>Compare the concession or licence, the production sharing contract, service contracts and joint operating agreements.<\/li><li>Describe how blocks are awarded, the award criteria and the phases of a petroleum contract, including relinquishment of areas.<\/li><li>Distinguish the roles of the national oil company, the international oil companies, the operator and the non-operators, including carried interest.<\/li><li>Recognise conflicts of interest in relations between partners and in the governance of the national oil company, and indicate how they should be managed.<\/li><li>Identify the cross-cutting obligations of a petroleum contract: transparency (EITI Standard 2023), local content, environment, safety and decommissioning.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Natural Resource Charter (NRGI, 2014) \u00b7 EITI Standard 2023<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-201-quadro-legal-e-regulatorio-do-setor-petrolifero-modelos-internacionais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-202 local content and supplier development international local content models, typical obligations and preparing local suppliers. international local content best practice boas pr\u00e1ticas internacionais de conte\u00fado local\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Local Content and Supplier Development<\/strong><small>OGP-202 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">International local content models, typical obligations and preparing local suppliers.<\/span>\n          <span class=\"tcat-std\"><i>International local content best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>How does an oil project leave jobs, companies and skills in the country? In this course for professionals and candidates for the oil sector and for suppliers, you follow the local content manager of a fictitious operator and the owner of a mechanical workshop at a supply base who wants to supply a floating production unit. Understand the five dimensions of local content (employment, training, goods and services, value added and national ownership) and how they are measured, with the difference between share of spend and value added, the benefits, the risks and the social licence to operate. Compare the policy instruments used internationally, with quotas, targets, preferences and training and capacity-building requirements, and the experiences of Norway, Brazil, Nigeria and Guyana in general terms. Design a supplier development programme, with diagnosis, mentoring, financing, certification and partnerships that transfer capability. Finally, prepare a local company for operator prequalification: registrations, a quality system aligned with ISO 29001, safety, integrity and competitive bids. Aligned with the IPIECA local content guide (2nd ed., 2016) and ISO 29001:2020. Includes a calculator, a policy table, a diagnostic sheet and a readiness checklist. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the objectives and dimensions of local content and how it is measured, distinguishing share of spend from value added.<\/li><li>Identify the benefits and risks of local content and its relationship with the social licence to operate.<\/li><li>Compare local content policy instruments used internationally and the lessons from different countries.<\/li><li>Design a local supplier development programme, with diagnosis, support, links to contracts and outcome indicators.<\/li><li>Distinguish partnerships that transfer capability from front structures.<\/li><li>Prepare a local company for operator prequalification, including registration, quality aligned with ISO 29001, HSE, integrity and bids.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International local content best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-202-conteudo-local-e-desenvolvimento-de-fornecedores\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-203 fundamentals of well drilling and completion rigs, drilling phases, fluids, casing and completion. iso 16530-1 (well integrity: life cycle) api std 65-2 (isolating potential flow zones) iso 16530-1 (integridade de po\u00e7os: ciclo de vida) api std 65-2 (isolamento de zonas de fluxo)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Fundamentals of Well Drilling and Completion<\/strong><small>OGP-203 \u00b7 Intermediate \u00b7 6 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Rigs, drilling phases, fluids, casing and completion.<\/span>\n          <span class=\"tcat-std\"><i>ISO 16530-1 (well integrity: life cycle)<\/i><i>API Std 65-2 (isolating potential flow zones)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>How is an oil well built, from the first metre to first production? In this course for professionals and candidates for the oil sector and for suppliers, you follow a trainee drilling engineer during the construction of a fictitious deepwater production well tied back to a floating production unit. Learn about the types of well and rig, the five systems of a drilling rig and the roles of the crew on board. Understand the well programme, the hole sections and sizes, bits and the drill string, directional drilling and measurement while drilling. Relate the functions of the mud to pressure control, calculate hydrostatic pressure and interpret the operating window between pore pressure and fracture pressure. See how casing and cementing isolate zones and create barriers throughout the well life cycle, with integrity tests and the lessons of the Macondo case. Finally, in a guided case, choose the elements of a completion: perforating, sand control, production tubing, packer, safety valve and Christmas tree. Aligned with ISO 16530-1:2017 and API Std 65-2. A theory course: it does not replace the rig induction or the training and certification required to work in a drilling crew. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the types of well and rig, the systems of a drilling rig and the roles of the crew on board.<\/li><li>Explain the well programme, the drilling phases and hole sizes, and the principles of directional drilling and measurement while drilling.<\/li><li>Relate the functions of the drilling fluid to well pressure control and calculate hydrostatic pressure.<\/li><li>Interpret the operating window between pore pressure and fracture pressure and recognise the risks of losses and influxes.<\/li><li>Explain how casing and cementing isolate zones and create well barriers throughout the life cycle.<\/li><li>In a guided case, choose the elements of a completion for a deepwater production well.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 16530-1 (well integrity: life cycle) \u00b7 API Std 65-2 (isolating potential flow zones)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-203-fundamentos-de-perfuracao-e-completacao-de-pocos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-204 hydrocarbon production and processing separation, treatment of oil, gas and water, and production systems. api rp 14c (safety systems for offshore production facilities) api spec 12j (separators) api rp 14c (sistemas de seguran\u00e7a de instala\u00e7\u00f5es de produ\u00e7\u00e3o offshore) api spec 12j (separadores)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Hydrocarbon Production and Processing<\/strong><small>OGP-204 \u00b7 Intermediate \u00b7 6 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Separation, treatment of oil, gas and water, and production systems.<\/span>\n          <span class=\"tcat-std\"><i>API RP 14C (safety systems for offshore production facilities)<\/i><i>API Spec 12J (separators)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>What happens to oil and gas between the wellhead and the tanker or the gas pipeline? In this intermediate course, you follow Kiala, a new production operator on board the FPSO Horizonte Azul, a fictitious deepwater floating unit, and work through the whole surface process. Learn about the produced fluids (oil, gas, water, sand, CO2 and H2S) and production systems onshore, on fixed platforms, on FPSOs and subsea, and read the overall flow diagram of a facility. Understand how two-phase and three-phase separators work, pressure stages, level and pressure control, slugging, foam, emulsions and sand. Describe crude dehydration, desalting and stabilisation and the treatment of produced water with hydrocyclones and flotation. Explain compression, gas dehydration with glycol and the destinations of associated gas, and make a decision in a guided case. Finally, relate utilities and safety systems (process and emergency shutdown, blowdown, flare, fire and gas detection and safety analysis aligned with API RP 14C) to stable operation. Includes downloadable flow diagrams, fact sheets and exercises. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the produced fluids, production systems and the overall flow diagram of a processing facility.<\/li><li>Explain how separators work, level and pressure control and the typical problems in separation.<\/li><li>Describe the treatment of crude oil to export specification and the treatment of produced water.<\/li><li>Explain gas compression and dehydration and, in a case, choose the destination of associated gas.<\/li><li>Relate utilities and process safety systems to stable and safe operation.<\/li><li>Interpret the main process variables and recognise when a situation requires control room intervention.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> API RP 14C (safety systems for offshore production facilities) \u00b7 API Spec 12J (separators)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-204-producao-e-processamento-de-hidrocarbonetos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-205 asset integrity and equipment inspection corrosion, risk-based inspection and integrity management. api rp 580 (risk-based inspection) api rp 571 (damage mechanisms) api rp 580 (inspe\u00e7\u00e3o baseada no risco) api rp 571 (mecanismos de degrada\u00e7\u00e3o)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Asset Integrity and Equipment Inspection<\/strong><small>OGP-205 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Corrosion, risk-based inspection and integrity management.<\/span>\n          <span class=\"tcat-std\"><i>API RP 580 (risk-based inspection)<\/i><i>API RP 571 (damage mechanisms)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A vessel, a pipe or a valve rarely fails overnight: it degrades little by little, and asset integrity exists to detect and stop that degradation before a loss of containment. In this intermediate course, you follow In\u00eas, an integrity engineer who has just joined the FPSO Horizonte Azul, a fictitious deepwater unit. Understand what asset integrity means across the life cycle, safety-critical elements and performance standards, and the role of operations, inspection, maintenance and engineering. Identify the main damage mechanisms (CO2 and H2S corrosion, corrosion under insulation, erosion, fatigue and cracking), with the API RP 571 catalogue as a reference. Choose inspection and non-destructive testing techniques suited to each mechanism and learn about corrosion monitoring. Apply the principles of risk-based inspection aligned with API RP 580 in a spreadsheet, and manage anomalies, protection against degradation and integrity indicators in a case study. Includes downloadable fact sheets, an Excel exercise and a case. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain what asset integrity is, its dimensions and its link to process safety.<\/li><li>Recognise safety-critical elements and the role of performance standards.<\/li><li>Identify the main equipment damage mechanisms and the conditions that promote them.<\/li><li>Choose inspection and monitoring techniques suited to each damage mechanism.<\/li><li>Apply the principles of risk-based inspection to prioritise equipment and define an inspection plan.<\/li><li>Manage anomalies, protection against degradation and integrity indicators day to day.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> API RP 580 (risk-based inspection) \u00b7 API RP 571 (damage mechanisms)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-205-integridade-de-ativos-e-inspecao-de-equipamentos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-207 technical english for oil and gas (essential vocabulary) technical terminology and operational communication in english for the sector, taught in portuguese to portuguese speakers. imo smcp (resolution a.918(22)) iogp report 459 (life-saving rules) imo smcp (resolu\u00e7\u00e3o a.918(22))\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Technical English for Oil and Gas (Essential Vocabulary)<\/strong><small>OGP-207 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Technical terminology and operational communication in English for the sector, taught in Portuguese to Portuguese speakers.<\/span>\n          <span class=\"tcat-std\"><i>IMO SMCP (Resolution A.918(22))<\/i><i>IOGP Report 459 (Life-Saving Rules)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>On a drilling rig, an FPSO or a logistics base, English is often the common working language. This is a Portuguese-language course that teaches technical English to Portuguese speakers: all explanations are given in Portuguese, and the English terms, phrases and documents are what you learn. Designed for Portuguese-speaking professionals and candidates for the oil sector and for suppliers, it follows a technician on his first rotation on board a fictitious floating production unit. Recognise the vocabulary of the value chain, from the well to the process, the roles on board, false friends between Portuguese and English and the pronunciation of the most common terms. Understand alarms, announcements, permits to work, the authority to stop work and the IOGP Life-Saving Rules in English, and report a hazard in simple sentences. Communicate by radio with the phonetic alphabet, numbers and readback, learn the IMO SMCP standard phrases and carry out a structured shift handover. Extract information from procedures, data sheets, P&amp;IDs and daily reports. Take part in meetings, write emails and reports and tell a client about a delay. Includes phrase cards, a radio card, a shift handover template, a list of abbreviations, an English-Portuguese glossary and email templates. It is not taught in English and is not aimed at native English speakers. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Recognise the essential English vocabulary of the oil and gas value chain, equipment and roles on board.<\/li><li>Avoid the most common false friends and pronounce technical terms and numbers clearly in English.<\/li><li>Understand safety and emergency instructions in English and report a hazard in simple sentences.<\/li><li>Communicate by radio with the phonetic alphabet, procedure words and readback, and carry out a structured shift handover in English.<\/li><li>Extract information from procedures, data sheets, P&amp;IDs and daily reports in English.<\/li><li>Take part in a technical meeting and write short emails and reports in English, including telling a client about a delay.<\/li><\/ul>        <p><b>Who it is for:<\/b> Portuguese-speaking professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IMO SMCP (Resolution A.918(22)) \u00b7 IOGP Report 459 (Life-Saving Rules)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-207-ingles-tecnico-para-petroleo-e-gas-vocabulario-essencial\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-208 artificial lift and well production optimisation well performance, gas lift, electric submersible pumps (esps) and rod pumps, well tests and production optimisation. iso 15551 (electric submersible pumps) api tr 11l (sucker rod pumping) iso 15551 (bombas el\u00e9tricas submers\u00edveis) api tr 11l (bombeio mec\u00e2nico)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Artificial Lift and Well Production Optimisation<\/strong><small>OGP-208 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Well performance, gas lift, electric submersible pumps (ESPs) and rod pumps, well tests and production optimisation.<\/span>\n          <span class=\"tcat-std\"><i>ISO 15551 (electric submersible pumps)<\/i><i>API TR 11L (sucker rod pumping)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Every well eventually produces less: reservoir pressure falls, water increases and, one day, the well stops flowing on its own. In this course for production technicians and engineers and operations supervisors, you follow a fictitious production team on subsea wells tied back to an FPSO and on an onshore field. Explain well performance with the productivity index, the inflow performance curve and tubing performance, and recognise when artificial lift is needed. Describe gas lift, from the unloading sequence to the response curve, and diagnose instability and failed valves. Identify the components of an electric submersible pump system, aligned with ISO 15551, and the causes of failure. Learn about beam pumping, the progressive cavity pump, the jet pump and plunger lift, and choose the right method for each well. Use well tests and indicators to optimise gas allocation and prioritise interventions. Includes a diagnostic guide, a selection matrix and spreadsheets with fictitious data. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain why a well&#039;s production declines, using the productivity index, the inflow performance curve and tubing performance.<\/li><li>Describe how gas lift works, the unloading sequence and the injection response curve.<\/li><li>Diagnose typical gas lift problems, such as instability and failed valves.<\/li><li>Identify the components of an electric submersible pump system and the causes of failure.<\/li><li>Choose the artificial lift method suited to a type of well, using technical and economic criteria.<\/li><li>Use well test data and indicators to optimise the distribution of lift gas and prioritise interventions.<\/li><\/ul>        <p><b>Who it is for:<\/b> Production technicians and engineers, operations supervisors<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 15551 (electric submersible pumps) \u00b7 API TR 11L (sucker rod pumping)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-208-elevacao-artificial-e-otimizacao-da-producao-de-pocos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-209 fiscal metering and hydrocarbon allocation oil and gas metering systems, calibration, sampling, uncertainty and allocation of production between fields and partners. iso 5167-1 (flow measurement by differential pressure) api mpms (manual of petroleum measurement standards) iso 5167-1 (medi\u00e7\u00e3o de caudal por press\u00e3o diferencial)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Fiscal Metering and Hydrocarbon Allocation<\/strong><small>OGP-209 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Oil and gas metering systems, calibration, sampling, uncertainty and allocation of production between fields and partners.<\/span>\n          <span class=\"tcat-std\"><i>ISO 5167-1 (flow measurement by differential pressure)<\/i><i>API MPMS (Manual of Petroleum Measurement Standards)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Every barrel of oil and every cubic metre of gas exported is the basis for taxes, for sharing production between partners and for invoices to buyers. In this course for metering technicians, production engineers and hydrocarbon accounting and regulatory staff, you follow a fictitious team on an FPSO tied back to two fields. Explain the economic and contractual importance of fiscal metering, custody transfer and allocation. Describe oil metering systems, turbine, positive displacement, ultrasonic and Coriolis meters, provers, the meter factor and temperature and pressure corrections. Describe gas metering with orifice plates and ultrasonic meters, chromatography and calorific value. Understand sampling and estimate the uncertainty of a simple system using the GUM approach. Apply an allocation method between fields and partners and learn about reconciliation, disputes and audits. Includes spreadsheets with fictitious data. It does not qualify you to calibrate, verify or certify fiscal metering systems. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the economic and contractual importance of fiscal metering, custody transfer and allocation.<\/li><li>Describe oil metering systems, verification with a prover and the calculation of net standard volume.<\/li><li>Describe gas metering systems and the determination of gas quality and energy.<\/li><li>Recognise the requirements for representative sampling and a chain of custody for samples.<\/li><li>Estimate the uncertainty of a simple metering system with an uncertainty budget.<\/li><li>Apply a method of allocation between fields and partners and recognise good practice in reconciliation and dispute resolution.<\/li><\/ul>        <p><b>Who it is for:<\/b> Metering technicians, production engineers, hydrocarbon accounting and regulatory staff<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 5167-1 (flow measurement by differential pressure) \u00b7 API MPMS (Manual of Petroleum Measurement Standards)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-209-medicao-fiscal-e-alocacao-de-hidrocarbonetos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-210 oil and gas pipelines and terminals: operation and integrity operation of oil and gas pipelines, pumping and compressor stations, pigging, leak detection and the integrity of lines and terminals. iso 13623 (pipeline transportation systems) api rp 1160 (integrity) api rp 1175 (leak detection) iso 13623 (sistemas de transporte por conduta) api rp 1160 (integridade) api rp 1175 (dete\u00e7\u00e3o de fugas)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Oil and Gas Pipelines and Terminals: Operation and Integrity<\/strong><small>OGP-210 \u00b7 Intermediate \u00b7 6 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Operation of oil and gas pipelines, pumping and compressor stations, pigging, leak detection and the integrity of lines and terminals.<\/span>\n          <span class=\"tcat-std\"><i>ISO 13623 (pipeline transportation systems)<\/i><i>API RP 1160 (integrity)<\/i><i>API RP 1175 (leak detection)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Pipelines carry most of the oil and gas between fields, refineries, storage depots and ships, almost always out of sight, buried or on the seabed. In this course for midstream technicians and engineers and terminal operators, you follow the fictitious teams of Atl\u00e2ntico Sul Petr\u00f3leos and Nova Rota Energia on a system linking an onshore field to an export terminal with a single point mooring buoy, and on a products pipeline between the Refinaria Litoral Norte and a storage depot. Learn to describe the types of line and the elements of a pipeline transport system, to explain the operation of pumping and compressor stations, block valves and remote control, and to recognise surge (water hammer) and batch transport. Plan, in theory, a safe pigging operation, relate integrity threats to the integrity management programme, cathodic protection, inspection and leak detection, and describe the ship-terminal interface and the response to a spill. The content is aligned with ISO 13623, the recommended practices API RP 1160 and API RP 1175 and the ISGOTT guide. A theory course: it does not replace practical training or the operator&#039;s authorisation. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the types of line and the elements of a pipeline transport system, onshore and offshore.<\/li><li>Explain the operation of pumping and compressor stations, block valves and remote control by SCADA.<\/li><li>Recognise the risks of surge (water hammer) and the rules for batch transport of products.<\/li><li>Plan, in theory, a safe pigging operation, with the checks required before opening a receiver.<\/li><li>Relate the threats to a pipeline&#039;s integrity to integrity management and leak detection measures.<\/li><li>Describe the ship-terminal interface and the initial response to a spill at a marine terminal.<\/li><\/ul>        <p><b>Who it is for:<\/b> Midstream technicians and engineers, terminal operators<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 13623 (pipeline transportation systems) \u00b7 API RP 1160 (integrity) \u00b7 API RP 1175 (leak detection)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-210-oleodutos-gasodutos-e-terminais-operacao-e-integridade\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-211 petroleum refining: processes and operation distillation, conversion and treating, refinery units, utilities, product quality and refining margins. api rp 754 (process safety indicators) worldwide fuel charter (2019) api rp 754 (indicadores de seguran\u00e7a de processos)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Petroleum Refining: Processes and Operation<\/strong><small>OGP-211 \u00b7 Intermediate \u00b7 6 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Distillation, conversion and treating, refinery units, utilities, product quality and refining margins.<\/span>\n          <span class=\"tcat-std\"><i>API RP 754 (process safety indicators)<\/i><i>Worldwide Fuel Charter (2019)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A refinery turns a dark, barely usable liquid into the liquefied petroleum gas, petrol, jet fuel, diesel, fuel oil and bitumen that keep the economy moving. In this course for refinery operators and technicians, engineers and downstream commercial staff, you follow the teams of the Refinaria Litoral Norte, a fictitious refinery, from the arrival of a new crude to the dispatch of the products. Learn to relate crude quality, API gravity and sulphur content to the refinery configuration and the products, to explain desalting, atmospheric and vacuum distillation and the cuts obtained, and to describe the conversion and treating units: catalytic reforming, isomerisation, fluid catalytic cracking, hydrocracking, coking, hydrotreating, sulphur recovery and utilities. Calculate a simple blend that meets a specification in a spreadsheet exercise, and learn about fuel properties and the quality categories of the Worldwide Fuel Charter. Finally, relate refining margins, reliability and the API RP 754 process safety indicators in a case study. Includes downloadable materials and a blending exercise in Excel. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Relate crude oil quality, particularly API gravity and sulphur content, to the refinery configuration and the products obtained.<\/li><li>Explain desalting and atmospheric and vacuum distillation, and identify the cuts obtained.<\/li><li>Describe a refinery&#039;s conversion and treating units and the utilities that serve them.<\/li><li>Explain the main fuel quality properties and calculate a simple blend that meets a specification.<\/li><li>Explain how a refining margin is calculated and what influences it.<\/li><li>Relate reliability, shutdowns and process safety indicators to the safe operation of a refinery.<\/li><\/ul>        <p><b>Who it is for:<\/b> Refinery operators and technicians, engineers, downstream commercial staff<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> API RP 754 (process safety indicators) \u00b7 Worldwide Fuel Charter (2019)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-211-refinacao-de-petroleo-processos-e-operacao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-212 storage depots and fuel quality tanks and storage depots, receipt and dispatch, tank gauging, specifications and product quality control. api std 2350 (overfill prevention) api std 2610 (terminals and tank farms) api std 2350 (preven\u00e7\u00e3o de transbordo) api std 2610 (terminais e parques de tanques)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Storage Depots and Fuel Quality<\/strong><small>OGP-212 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Tanks and storage depots, receipt and dispatch, tank gauging, specifications and product quality control.<\/span>\n          <span class=\"tcat-std\"><i>API Std 2350 (overfill prevention)<\/i><i>API Std 2610 (terminals and tank farms)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A fuel depot receives, stores and dispatches millions of litres of petrol, diesel, jet fuel and LPG every day, and a single error in line-up, gauging or quality can turn into a tank overfill, a fire or an off-specification batch. In this intermediate course for depot operators and managers and downstream logistics staff, you follow Marta, a shift supervisor at a fictitious Nova Rota Energia depot, and her team. Describe fixed and floating roof tanks, LPG spheres, bunds, pumps and manifolds, hazardous areas and foam and cooling systems. Apply overfill prevention measures for receipts by pipeline, ship and truck and for bottom loading of road tankers, with the lessons of Buncefield. Reconcile stocks from tank gauging in a spreadsheet, control product quality from sampling to product changeover, and apply the depot&#039;s safety and emergency rules in a case study. The content is aligned with API Std 2350 and API Std 2610. A theory course: it does not replace certified practical training in gas testing, tank entry, truck loading or firefighting. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the equipment of a fuel depot, its protective systems and its firefighting systems.<\/li><li>Apply overfill prevention measures for receipts by pipeline, ship and truck and for dispatch by road tanker.<\/li><li>Reconcile stocks from tank gauging, with volume correction to the reference temperature.<\/li><li>Control product quality throughout the depot, from receipt to dispatch, including product changeovers.<\/li><li>Apply the depot&#039;s safety rules for hot work, tank cleaning and static electricity control.<\/li><li>Describe the response to a tank fire and the role of the depot&#039;s emergency plan.<\/li><\/ul>        <p><b>Who it is for:<\/b> Fuel depot operators and managers, downstream logistics staff<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> API Std 2350 (overfill prevention) \u00b7 API Std 2610 (terminals and tank farms)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-212-parques-de-armazenagem-e-qualidade-de-combustiveis\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-213 marketing of crude oil and refined products markets and price benchmarks, sales contracts, nominations and liftings, shipping and commercial risks. incoterms\u00ae 2020 (icc) api mpms chapter 17 (marine measurement) api mpms cap\u00edtulo 17 (medi\u00e7\u00e3o mar\u00edtima)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Marketing of Crude Oil and Refined Products<\/strong><small>OGP-213 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Markets and price benchmarks, sales contracts, nominations and liftings, shipping and commercial risks.<\/span>\n          <span class=\"tcat-std\"><i>Incoterms\u00ae 2020 (ICC)<\/i><i>API MPMS Chapter 17 (marine measurement)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Every crude cargo that leaves a deepwater FPSO is worth tens of millions of dollars, and its price, contract, ship, measurement and payment are decided in a chain of steps where any mistake is costly. In this intermediate course for commercial, finance and marketing staff in the oil sector, you follow Nzinga, commercial manager at Atl\u00e2ntico Sul Petr\u00f3leos, a fictitious operator, and the team that sells the crude from the FPSO Horizonte Azul. Understand how crude and product prices are formed from the Brent, WTI and Dubai\/Oman benchmarks and from quality and location differentials, and the role of price reporting agencies. Identify the essential clauses of a sales contract, formula pricing, FOB, CIF and DES terms and letters of credit. Plan liftings between partners, with overlift and underlift, nominations, laytime and demurrage. Describe shipping and cargo measurement and identify commercial risks, including sanctions and compliance, in a scenario with incomplete documentation. Aligned with the ICC Incoterms\u00ae 2020 and Chapter 17 of the API MPMS. It is not investment, trading or hedging advice. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain how the prices of crude oil and refined products are formed from benchmarks and differentials.<\/li><li>Identify the essential clauses of a crude sales contract, including formula pricing and payment terms.<\/li><li>Distinguish the FOB, CIF and DES delivery terms used in crude trading and their relationship with Incoterms\u00ae 2020.<\/li><li>Plan liftings in a simple programme between partners, taking entitlements, overlift and underlift into account.<\/li><li>Describe the shipping of the cargo, chartering and the measurement of the quantity loaded and discharged.<\/li><li>Identify the commercial risks of a transaction, including sanctions and compliance, and the control measures.<\/li><\/ul>        <p><b>Who it is for:<\/b> Commercial, finance and marketing staff in the oil sector<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Incoterms\u00ae 2020 (ICC) \u00b7 API MPMS Chapter 17 (marine measurement)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-213-comercializacao-de-petroleo-bruto-e-produtos-refinados\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-214 subsea systems: christmas trees, risers and umbilicals subsea field architecture, wet christmas trees, manifolds, flowlines, risers, umbilicals, control and intervention. api rp 17a \/ iso 13628-1 (subsea production systems) api spec 17d api spec 17e api rp 17a \/ iso 13628-1 (sistemas de produ\u00e7\u00e3o submarina)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Subsea Systems: Christmas Trees, Risers and Umbilicals<\/strong><small>OGP-214 \u00b7 Intermediate \u00b7 6 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Subsea field architecture, wet Christmas trees, manifolds, flowlines, risers, umbilicals, control and intervention.<\/span>\n          <span class=\"tcat-std\"><i>API RP 17A \/ ISO 13628-1 (subsea production systems)<\/i><i>API Spec 17D<\/i><i>API Spec 17E<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>More than a thousand metres down, where no diver works, wells, valves, lines and cables must function for decades, controlled remotely from an FPSO. In this intermediate course for engineers and technicians in deepwater projects and operations, you follow Kiala, a subsea systems engineer at Atl\u00e2ntico Sul Petr\u00f3leos, a fictitious operator, and the team of the field tied back to the FPSO Horizonte Azul. Describe the architecture of a subsea field, tie-backs and the system life cycle. Identify the components of the wellhead and of vertical and horizontal Christmas trees. Explain the role of manifolds, rigid and flexible lines and risers, and flow assurance risks such as hydrates and wax. After learning about umbilicals, electro-hydraulic control and chemical injection, diagnose a loss of communication with a tree in a scenario. Plan, in theory, the inspection, maintenance and intervention of a fictitious field, with vessels, ROVs and light and heavy intervention. Aligned with API RP 17A \/ ISO 13628-1, API Spec 17D and API Spec 17E. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the architecture of a subsea field tied back to an FPSO and the life cycle of a subsea system.<\/li><li>Identify the components of the subsea wellhead and of a wet Christmas tree, vertical or horizontal.<\/li><li>Explain the role of manifolds, flowlines and risers and the main flow assurance risks.<\/li><li>Describe umbilicals, the electro-hydraulic control system and chemical injection.<\/li><li>In a scenario, diagnose a simple control system failure, such as a loss of communication with a tree.<\/li><li>Plan, in theory, the inspection, maintenance and intervention of a subsea system, with the appropriate vessels, ROVs and types of intervention.<\/li><\/ul>        <p><b>Who it is for:<\/b> Engineers and technicians in deepwater projects and operations<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> API RP 17A \/ ISO 13628-1 (subsea production systems) \u00b7 API Spec 17D \u00b7 API Spec 17E<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-214-sistemas-submarinos-arvores-de-natal-risers-e-umbilicais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"ogp-215 conte\u00fado local no setor petrol\u00edfero angolano conhe\u00e7a o regime de conte\u00fado local no setor petrol\u00edfero de angola: regimes de exclusividade e prefer\u00eancia, registo e certifica\u00e7\u00e3o de fornecedores, obriga\u00e7\u00f5es das operadoras e da anpg, planos de conte\u00fado local, forma\u00e7\u00e3o e emprego de nacionais, e fiscaliza\u00e7\u00e3o \u2014 segundo o texto do diploma. lei n.\u00ba 10\/04 lei n.\u00ba 12\/11 lei n.\u00ba 12\/16 lei n.\u00ba 5\/19 decreto presidencial n.\u00ba 86\/18 decreto presidencial n.\u00ba 271\/20 decreto n.\u00ba 17\/96 despacho n.\u00ba 127\/03\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Conte\u00fado Local no Setor Petrol\u00edfero Angolano<\/strong><small>OGP-215 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Conhe\u00e7a o regime de conte\u00fado local no setor petrol\u00edfero de Angola: regimes de exclusividade e prefer\u00eancia, registo e certifica\u00e7\u00e3o de fornecedores, obriga\u00e7\u00f5es das operadoras e da ANPG, planos de conte\u00fado local, forma\u00e7\u00e3o e emprego de nacionais, e fiscaliza\u00e7\u00e3o \u2014 segundo o texto do diploma.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>O conte\u00fado local decide quem pode fornecer o setor petrol\u00edfero angolano e em que condi\u00e7\u00f5es. Neste curso de n\u00edvel interm\u00e9dio percorre o Regime Jur\u00eddico do Conte\u00fado Local do Setor dos Petr\u00f3leos (Decreto Presidencial n.\u00ba 271\/20) e as regras da Lei das Atividades Petrol\u00edferas (Lei n.\u00ba 10\/04, alterada pela Lei n.\u00ba 5\/19), sempre com o artigo citado: os regimes de exclusividade, prefer\u00eancia e concorr\u00eancia, as listas da Concession\u00e1ria Nacional, a regra dos 10 % sobre o custo dos importados, o registo e a certifica\u00e7\u00e3o de fornecedores, a lista trimestral de contrata\u00e7\u00f5es e a cl\u00e1usula de conte\u00fado local, o plano anual de conte\u00fado local, o plano de desenvolvimento de recursos humanos e o Contrato-Programa, o emprego e a forma\u00e7\u00e3o de angolanos, e a fiscaliza\u00e7\u00e3o, as transgress\u00f5es e as san\u00e7\u00f5es. Com casos em empresas fict\u00edcias, c\u00e1lculos passo a passo, cen\u00e1rios de decis\u00e3o, uma checklist de obriga\u00e7\u00f5es, folhas de c\u00e1lculo e um quadro de san\u00e7\u00f5es para descarregar. Um curso informativo, baseado no texto da lei, para fornecedores e prestadores de servi\u00e7os, equipas de compras e contratos, gestores de conte\u00fado local e recursos humanos das operadoras.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar os diplomas do regime de conte\u00fado local, as entidades abrangidas, os conceitos definidos na lei e os objetivos e princ\u00edpios do regime.<\/li><li>Distinguir os regimes de exclusividade, prefer\u00eancia e concorr\u00eancia, aplicar a regra dos 10 % da Lei das Atividades Petrol\u00edferas e reconhecer o parcelamento proibido.<\/li><li>Descrever as compet\u00eancias da Concession\u00e1ria Nacional e dos Departamentos Ministeriais e cumprir os passos de certifica\u00e7\u00e3o, planeamento e reporte da contrata\u00e7\u00e3o.<\/li><li>Preparar o plano anual de conte\u00fado local, o plano de desenvolvimento de recursos humanos e o Contrato-Programa dentro dos prazos e com o conte\u00fado m\u00ednimo exigido.<\/li><li>Identificar quem fiscaliza, as transgress\u00f5es administrativas, os limites das multas e as san\u00e7\u00f5es acess\u00f3rias, e os direitos do notificado.<\/li><\/ul>        <p><b>Who it is for:<\/b> Fornecedores e prestadores de servi\u00e7os do setor petrol\u00edfero, compras e contratos, gestores de conte\u00fado local e RH de operadoras<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei n.\u00ba 10\/04<\/li><li>Lei n.\u00ba 12\/11<\/li><li>Lei n.\u00ba 12\/16<\/li><li>Lei n.\u00ba 5\/19<\/li><li>Decreto Presidencial n.\u00ba 86\/18<\/li><li>Decreto Presidencial n.\u00ba 271\/20<\/li><li>Decreto n.\u00ba 17\/96<\/li><li>Despacho n.\u00ba 127\/03<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-215-conteudo-local-no-setor-petrolifero-angolano\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"ogp-216 fiscalidade das atividades petrol\u00edferas em angola conhe\u00e7a o regime fiscal das atividades petrol\u00edferas em angola: impostos sobre a produ\u00e7\u00e3o, o rendimento e a transa\u00e7\u00e3o do petr\u00f3leo, taxas e contribui\u00e7\u00f5es, regras de apuramento, liquida\u00e7\u00e3o e pagamento, obriga\u00e7\u00f5es declarativas e fiscaliza\u00e7\u00e3o \u2014 segundo o texto da lei e das suas altera\u00e7\u00f5es. c\u00f3digo geral tribut\u00e1rio lei n.\u00ba 1\/04 lei n.\u00ba 13\/04 lei n.\u00ba 6\/19 lei n.\u00ba 15\/23 lei n.\u00ba 18\/24 lei n.\u00ba 14\/25 decreto n.\u00ba 52\/89 decreto n.\u00ba 38\/00 decreto n.\u00ba 39\/01\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Fiscalidade das Atividades Petrol\u00edferas em Angola<\/strong><small>OGP-216 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Conhe\u00e7a o regime fiscal das atividades petrol\u00edferas em Angola: impostos sobre a produ\u00e7\u00e3o, o rendimento e a transa\u00e7\u00e3o do petr\u00f3leo, taxas e contribui\u00e7\u00f5es, regras de apuramento, liquida\u00e7\u00e3o e pagamento, obriga\u00e7\u00f5es declarativas e fiscaliza\u00e7\u00e3o \u2014 segundo o texto da lei e das suas altera\u00e7\u00f5es.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>O petr\u00f3leo e o g\u00e1s t\u00eam em Angola um regime fiscal pr\u00f3prio: a Lei n.\u00ba 13\/04, Lei sobre a Tributa\u00e7\u00e3o das Atividades Petrol\u00edferas, alterada pela Lei n.\u00ba 6\/19. Neste curso interm\u00e9dio percorre a lei artigo a artigo e aprende a aplic\u00e1-la: quem est\u00e1 sujeito, como se fixa o pre\u00e7o do petr\u00f3leo, como se calculam o Imposto sobre a Produ\u00e7\u00e3o (20 %), o Imposto sobre o Rendimento (65,75 % ou 50 %) e o Imposto de Transa\u00e7\u00e3o (70 %), que custos se deduzem e como se amortizam, a taxa de superf\u00edcie, o regime da Concession\u00e1ria Nacional e a contribui\u00e7\u00e3o para a forma\u00e7\u00e3o de quadros, e ainda o calend\u00e1rio de declara\u00e7\u00f5es, liquida\u00e7\u00e3o e pagamento, as comiss\u00f5es de fixa\u00e7\u00e3o e revis\u00e3o e as multas. Com c\u00e1lculos resolvidos e exerc\u00edcios em empresas fict\u00edcias, cen\u00e1rios de decis\u00e3o, verifica\u00e7\u00f5es em cada m\u00f3dulo, uma calculadora Excel e checklists para descarregar. Legisla\u00e7\u00e3o em vigor \u00e0 data de 16 de outubro de 2026. Um curso informativo para diretores financeiros e fiscais, contabilistas e consultores fiscais do setor petrol\u00edfero.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar o objeto e o \u00e2mbito da lei, as entidades sujeitas, os cinco encargos tribut\u00e1rios e as regras comuns de ano fiscal, contabilidade, l\u00edngua, moeda e isen\u00e7\u00f5es.<\/li><li>Explicar como se determina o pre\u00e7o de mercado do petr\u00f3leo bruto e calcular o Imposto sobre a Produ\u00e7\u00e3o do Petr\u00f3leo com as taxas e a f\u00f3rmula da lei.<\/li><li>Determinar o rendimento tribut\u00e1vel do Imposto sobre o Rendimento do Petr\u00f3leo, distinguindo proveitos, custos dedut\u00edveis e n\u00e3o dedut\u00edveis, amortiza\u00e7\u00f5es e taxas aplic\u00e1veis.<\/li><li>Calcular o Imposto de Transa\u00e7\u00e3o do Petr\u00f3leo e a taxa de superf\u00edcie e aplicar o regime da Concession\u00e1ria Nacional e a contribui\u00e7\u00e3o para a forma\u00e7\u00e3o de quadros angolanos.<\/li><li>Cumprir o calend\u00e1rio de declara\u00e7\u00f5es, liquida\u00e7\u00e3o e pagamento, acompanhar a fixa\u00e7\u00e3o e a revis\u00e3o da mat\u00e9ria colet\u00e1vel e identificar a fiscaliza\u00e7\u00e3o e as multas previstas na lei.<\/li><\/ul>        <p><b>Who it is for:<\/b> Diretores financeiros e fiscais de operadoras e prestadores de servi\u00e7os petrol\u00edferos, contabilistas e consultores fiscais<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>C\u00f3digo Geral Tribut\u00e1rio<\/li><li>Lei n.\u00ba 1\/04<\/li><li>Lei n.\u00ba 13\/04<\/li><li>Lei n.\u00ba 6\/19<\/li><li>Lei n.\u00ba 15\/23<\/li><li>Lei n.\u00ba 18\/24<\/li><li>Lei n.\u00ba 14\/25<\/li><li>Decreto n.\u00ba 52\/89<\/li><li>Decreto n.\u00ba 38\/00<\/li><li>Decreto n.\u00ba 39\/01<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-216-fiscalidade-das-atividades-petroliferas-em-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"ogp-217 seguran\u00e7a, higiene e sa\u00fade nas opera\u00e7\u00f5es petrol\u00edferas em angola aplique o regulamento angolano de seguran\u00e7a, higiene e sa\u00fade nas opera\u00e7\u00f5es petrol\u00edferas: deveres das operadoras e dos contratados, planos e programas de seguran\u00e7a, riscos e controlos, emerg\u00eancias, comunica\u00e7\u00e3o de acidentes e incidentes e inspe\u00e7\u00e3o \u2014 segundo o texto do decreto. rectification no. 14\/14 of 12 august rectifica\u00e7\u00e3o n.\u00ba 14\/14, de 12 de agosto lei n.\u00ba 10\/04 decreto n.\u00ba 38\/09\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Seguran\u00e7a, Higiene e Sa\u00fade nas Opera\u00e7\u00f5es Petrol\u00edferas em Angola<\/strong><small>OGP-217 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Aplique o regulamento angolano de seguran\u00e7a, higiene e sa\u00fade nas opera\u00e7\u00f5es petrol\u00edferas: deveres das operadoras e dos contratados, planos e programas de seguran\u00e7a, riscos e controlos, emerg\u00eancias, comunica\u00e7\u00e3o de acidentes e incidentes e inspe\u00e7\u00e3o \u2014 segundo o texto do decreto.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><i>Rectification No. 14\/14 of 12 August<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Numa plataforma, numa sonda em terra ou num navio de produ\u00e7\u00e3o, as regras de seguran\u00e7a, higiene e sa\u00fade est\u00e3o escritas num regulamento pr\u00f3prio do setor petrol\u00edfero angolano. Neste curso interm\u00e9dio percorre, sempre com o artigo citado, o Regulamento sobre Seguran\u00e7a, Higiene e Sa\u00fade nas Opera\u00e7\u00f5es Petrol\u00edferas, aprovado pelo Decreto n.\u00ba 38\/09, de 14 de agosto, com a corre\u00e7\u00e3o da Rectifica\u00e7\u00e3o n.\u00ba 14\/14: \u00e2mbito e defini\u00e7\u00f5es; deveres do operador, das empresas contratadas e dos trabalhadores, incluindo o dever de suspender a atividade insegura; sistema de gest\u00e3o, avalia\u00e7\u00e3o de risco e planos de emerg\u00eancia aprovados pelo Minist\u00e9rio; trabalhos sujeitos a autoriza\u00e7\u00f5es especiais; delegados e comit\u00e9s de seguran\u00e7a e EPI; ru\u00eddo, radia\u00e7\u00e3o, produtos qu\u00edmicos, asbestos e assist\u00eancia m\u00e9dica, com os prazos de conserva\u00e7\u00e3o de registos; opera\u00e7\u00f5es de perfura\u00e7\u00e3o, eleva\u00e7\u00e3o e opera\u00e7\u00f5es simult\u00e2neas; notifica\u00e7\u00e3o de acidentes e quase-acidentes; e fiscaliza\u00e7\u00e3o, infra\u00e7\u00f5es, san\u00e7\u00f5es e multas de Kz 2 500 000 a Kz 1 000 000 000. Com casos numa operadora e numa contratada fict\u00edcias, cen\u00e1rios de decis\u00e3o, exerc\u00edcios de c\u00e1lculo e modelos para descarregar. Para t\u00e9cnicos e gestores de HSE de operadoras e prestadores de servi\u00e7os e supervisores de opera\u00e7\u00f5es onshore e offshore. Curso informativo: n\u00e3o substitui aconselhamento jur\u00eddico nem a forma\u00e7\u00e3o pr\u00e1tica certificada.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar o objeto e o \u00e2mbito do regulamento, os conceitos que define e as responsabilidades do operador, das empresas contratadas e dos trabalhadores.<\/li><li>Estruturar o sistema de gest\u00e3o de sa\u00fade, higiene e seguran\u00e7a, realizar e documentar a avalia\u00e7\u00e3o de risco e organizar a seguran\u00e7a com delegados, comit\u00e9s, EPI e servi\u00e7os de apoio.<\/li><li>Aplicar as obriga\u00e7\u00f5es sobre ambiente de trabalho, ru\u00eddo e vibra\u00e7\u00f5es, radia\u00e7\u00e3o, produtos qu\u00edmicos, asbestos e assist\u00eancia m\u00e9dica, incluindo os prazos de conserva\u00e7\u00e3o de registos.<\/li><li>Notificar acidentes e quase-acidentes, aplicar as regras de prontid\u00e3o e resposta a emerg\u00eancias e identificar as infra\u00e7\u00f5es, as san\u00e7\u00f5es e as multas previstas.<\/li><\/ul>        <p><b>Who it is for:<\/b> T\u00e9cnicos e gestores de HSE de operadoras e prestadores de servi\u00e7os, supervisores de opera\u00e7\u00f5es onshore e offshore<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Rectification No. 14\/14 of 12 August<\/p>        <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei n.\u00ba 10\/04<\/li><li>Decreto n.\u00ba 38\/09<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-217-seguranca-higiene-e-saude-nas-operacoes-petroliferas-em-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"ogp-218 prote\u00e7\u00e3o do ambiente nas atividades petrol\u00edferas em angola conhe\u00e7a as obriga\u00e7\u00f5es ambientais das atividades petrol\u00edferas em angola: gest\u00e3o de descargas, res\u00edduos e emiss\u00f5es, preven\u00e7\u00e3o e resposta a derrames, planos e relat\u00f3rios ambientais e fiscaliza\u00e7\u00e3o \u2014 segundo o texto do decreto sobre prote\u00e7\u00e3o do ambiente nas atividades petrol\u00edferas. lei n.\u00ba 5\/98 (lei de bases do ambiente) lei n.\u00ba 10\/04 decreto presidencial n.\u00ba 91\/18 decreto n.\u00ba 39\/00\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Prote\u00e7\u00e3o do Ambiente nas Atividades Petrol\u00edferas em Angola<\/strong><small>OGP-218 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Conhe\u00e7a as obriga\u00e7\u00f5es ambientais das atividades petrol\u00edferas em Angola: gest\u00e3o de descargas, res\u00edduos e emiss\u00f5es, preven\u00e7\u00e3o e resposta a derrames, planos e relat\u00f3rios ambientais e fiscaliza\u00e7\u00e3o \u2014 segundo o texto do decreto sobre prote\u00e7\u00e3o do ambiente nas atividades petrol\u00edferas.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Uma plataforma no mar, uma base log\u00edstica em terra, um parque de tanques, um cami\u00e3o de res\u00edduos: em todos estes locais h\u00e1 obriga\u00e7\u00f5es ambientais concretas. Neste curso percorre o Decreto n.\u00ba 39\/00, de 10 de outubro, sobre a prote\u00e7\u00e3o do ambiente no decurso das atividades petrol\u00edferas, sempre com o artigo citado: a quem se aplica, incluindo as empresas de servi\u00e7os; os conceitos de derrame, descarga operacional, desperd\u00edcios e polui\u00e7\u00e3o; a avalia\u00e7\u00e3o de impacto ambiental e a licen\u00e7a ambiental; os planos de gest\u00e3o de descargas operacionais e de desperd\u00edcios; os planos de preven\u00e7\u00e3o e de resposta a derrames, o dever de comunicar pela via mais r\u00e1pida, o combate, a limpeza e a colabora\u00e7\u00e3o entre empresas; o plano de abandono e restaura\u00e7\u00e3o do local; a fiscaliza\u00e7\u00e3o, as infra\u00e7\u00f5es, as multas e a responsabilidade civil independente de culpa. Com casos pr\u00e1ticos numa operadora e numa empresa de servi\u00e7os fict\u00edcias, cen\u00e1rios de decis\u00e3o, atividades de arrastar e largar, exerc\u00edcios com prazos e oito ficheiros para descarregar, incluindo quatro exerc\u00edcios pr\u00e1ticos com solu\u00e7\u00f5es. Um curso informativo, baseado no texto da lei, para gestores de ambiente e de HSE, engenheiros de opera\u00e7\u00f5es, consultores ambientais e prestadores de servi\u00e7os do setor petrol\u00edfero.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar o \u00e2mbito do Decreto n.\u00ba 39\/00, os conceitos que define e as entidades obrigadas, incluindo as empresas de servi\u00e7os.<\/li><li>Preparar a avalia\u00e7\u00e3o de impacto ambiental e os planos de gest\u00e3o de descargas operacionais e de desperd\u00edcios com o conte\u00fado, o calend\u00e1rio e a aprova\u00e7\u00e3o exigidos.<\/li><li>Estruturar os planos de preven\u00e7\u00e3o e de resposta a derrames, comunicar os derrames e aplicar as regras de combate, limpeza, colabora\u00e7\u00e3o e custos.<\/li><li>Preparar o plano de abandono e restaura\u00e7\u00e3o do local e de identificar a fiscaliza\u00e7\u00e3o, as infra\u00e7\u00f5es, o procedimento, as multas e a responsabilidade civil previstos.<\/li><\/ul>        <p><b>Who it is for:<\/b> Gestores de ambiente e de HSE, engenheiros de opera\u00e7\u00f5es, consultores ambientais e prestadores de servi\u00e7os do setor petrol\u00edfero<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei n.\u00ba 5\/98 (Lei de Bases do Ambiente)<\/li><li>Lei n.\u00ba 10\/04<\/li><li>Decreto Presidencial n.\u00ba 91\/18<\/li><li>Decreto n.\u00ba 39\/00<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-218-protecao-do-ambiente-nas-atividades-petroliferas-em-angola\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-301 production sharing contracts and petroleum economics pscs, cost oil, profit oil, taxation and the economics of petroleum projects. psc models eiti modelos de cpp\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Production Sharing Contracts and Petroleum Economics<\/strong><small>OGP-301 \u00b7 Advanced \u00b7 10 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">PSCs, cost oil, profit oil, taxation and the economics of petroleum projects.<\/span>\n          <span class=\"tcat-std\"><i>PSC models<\/i><i>EITI<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>When a deepwater field starts producing, how much goes to the State and how much to those who took the investment risk? In this advanced course for professionals and candidates for the oil sector and for suppliers, you follow the economics team of a fictitious operator as it analyses a deepwater block. Compare the fiscal instruments (bonuses, royalties, profit and resource rent taxes, State participation) and their progressivity. Master the mechanics of the production sharing contract: cost oil, the cost recovery limit, profit oil, production-based tranches and the R factor, tax and the national oil company&#039;s participation. Distinguish recoverable and non-recoverable costs and the controls of the accounting procedure, budgets and audits. Build a project cash flow in a spreadsheet and evaluate it with NPV, IRR, payback, government take, breakeven price and scenarios. Analyse ring-fencing, stabilisation clauses, arbitration and renegotiation, and finish with transparency under the EITI Standard 2023 and an integrated case. Aligned with the IMF paper &quot;Fiscal Regimes for Extractive Industries: Design and Implementation&quot; (2012) and the EITI Standard 2023. International models and fictitious figures; it is not tax or legal advice. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Compare the fiscal instruments used in petroleum regimes and assess their progressivity.<\/li><li>Explain the mechanics of the production sharing contract: cost oil, the cost recovery limit, profit oil, the split and tax.<\/li><li>Distinguish recoverable and non-recoverable costs and the associated accounting, budgetary and audit controls.<\/li><li>Build the cash flow of a project under a production sharing contract, for the contractor and for the State.<\/li><li>Evaluate a project with economic indicators, government take and sensitivity and scenario analysis.<\/li><li>Analyse ring-fencing, stabilisation and dispute resolution clauses and prepare a balanced renegotiation.<\/li><li>Apply the course concepts to a fictitious block and to the reporting of payments and contracts aligned with the EITI Standard 2023.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> PSC models \u00b7 EITI<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-301-contratos-de-partilha-de-producao-e-economia-petrolifera\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-302 well control: theoretical fundamentals pressures, kicks, barriers and well control methods. iwcf\/iadc programmes (preparatory) programas iwcf\/iadc (preparat\u00f3rio)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Well Control: Theoretical Fundamentals<\/strong><small>OGP-302 \u00b7 Advanced \u00b7 10 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Pressures, kicks, barriers and well control methods.<\/span>\n          <span class=\"tcat-std\"><i>IWCF\/IADC programmes (preparatory)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>In a well being drilled, what separates the reservoir from the surface may be no more than a column of fluid and a set of valves. In this advanced theory course for professionals and candidates for the oil sector and for suppliers, you follow the crew of a fictitious rig on a development well. Calculate hydrostatic pressures and relate pore pressure, fracture pressure, equivalent circulating density and the maximum allowable annular surface pressure. Recognise the causes and warning signs of a kick and use the trip sheet. Explain the two-barrier principle and barrier envelopes, identify well control equipment and its tests, put the general shut-in steps in order and interpret the shut-in pressures. In a theoretical exercise, calculate the kill mud weight and the pumping schedule for the Driller&#039;s and Wait and Weight methods, and analyse, in general terms, the lessons of Montara and Macondo and the role of human factors. Aligned with API Std 53, IOGP Report 476 and ISO 16530-1. A preparatory theory course: it does not replace certified practical training, IWCF or IADC WellSharp well control certification, or practical simulator exercises. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Calculate hydrostatic pressures and relate pore pressure, fracture pressure, ECD and MAASP.<\/li><li>Recognise the causes and warning signs of a kick and use the trip sheet to detect them.<\/li><li>Explain the two-barrier principle, barrier envelopes and how they are verified.<\/li><li>Identify well control equipment, its function and the tests that prove it works.<\/li><li>Put the general steps for shutting in a well in order and interpret the pressures and volumes recorded.<\/li><li>In a theoretical exercise, calculate the kill mud weight, circulating pressures and the pumping schedule.<\/li><li>Analyse lessons from well control accidents and the role of human factors, communication and the authority to stop work.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IWCF\/IADC programmes (preparatory)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-302-controlo-de-poco-fundamentos-teoricos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-303 process safety management barriers, hazop, bow-ties and lessons from major accidents in the industry. iogp 456 ccps\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Process Safety Management<\/strong><small>OGP-303 \u00b7 Advanced \u00b7 10 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Barriers, HAZOP, bow-ties and lessons from major accidents in the industry.<\/span>\n          <span class=\"tcat-std\"><i>IOGP 456<\/i><i>CCPS<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>How does an operator know that the barriers against a major accident work today, and not just on paper? In this advanced course on process safety management, you follow the team of the FPSO Horizonte Azul, a fictitious deepwater facility, through the whole system: the elements and pillars of a management system, leadership, culture and ILO Convention No. 174; hazard identification with HAZID and a simulated HAZOP session; major accident risk assessment, layer of protection analysis (LOPA) and ALARP demonstration; building bow-ties, types of barrier, safety-critical equipment, performance standards and verification; management of change, pre-startup safety review and the control of bypasses and inhibited alarms; Tier 1 to 4 indicators and learning from accidents. It ends with an integrated assessment of an FPSO&#039;s system, with priorities and an improvement plan. Includes downloadable spreadsheets and templates. Aligned with IOGP Report 456, ISO 17776, IEC 61882 and ILO Convention C174; it does not, on its own, qualify you to facilitate HAZOP studies or to approve risk studies. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the elements of a process safety management system, the role of leadership and culture and the requirements of ILO Convention C174.<\/li><li>Prepare and run a simulated HAZOP session and distinguish when to use HAZID and other techniques.<\/li><li>Assess major accident risks with the hierarchy of controls, consequence analysis and LOPA, and demonstrate ALARP.<\/li><li>Build a bow-tie, classify barriers according to IOGP Report 544 and define performance standards and barrier verification.<\/li><li>Apply management of change, pre-startup safety review and the control of bypasses and inhibited alarms.<\/li><li>Build a Tier 1 to 4 process safety indicator dashboard and link it to learning.<\/li><li>Assess a facility&#039;s process safety system and propose priorities and an improvement plan.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IOGP 456 \u00b7 CCPS<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-303-gestao-de-seguranca-de-processos-process-safety\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-304 fpso: operations, systems and safety how fpso units work, mooring, offloading and specific risks. iso 13702 (offshore fires and explosions) ocimf \u00abguidelines for offshore tanker operations\u00bb (2018) marpol annex i ism code iso 13702 (inc\u00eandios e explos\u00f5es offshore) marpol anexo i c\u00f3digo ism\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>FPSO: Operations, Systems and Safety<\/strong><small>OGP-304 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">How FPSO units work, mooring, offloading and specific risks.<\/span>\n          <span class=\"tcat-std\"><i>ISO 13702 (offshore fires and explosions)<\/i><i>OCIMF \u00abGuidelines for Offshore Tanker Operations\u00bb (2018)<\/i><i>MARPOL Annex I<\/i><i>ISM Code<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>An FPSO is a processing plant, a tank farm and a terminal, all floating in deep water. In this advanced course, you follow the team of the FPSO Horizonte Azul, of the fictitious operator Atl\u00e2ntico Sul Petr\u00f3leos, and learn how one of these units works: the concept, the life cycle and the organisation on board; spread mooring and the turret, the lines, the swivel and the risers; the link between the process and the cargo tanks, with inert gas, crude oil washing, ballast and MARPOL Annex I; offloading to shuttle tankers, with weather limits and communication; the specific risks and barriers, from collision to evacuation; and hull integrity management throughout the service life. Content aligned with ISO 13702:2024, the OCIMF GOTO guidelines (2018), MARPOL Annex I and the ISM Code. A theory course: it does not replace certified practical training, including offshore survival training (e.g. OPITO BOSIET\/HUET), or qualification for offloading operations. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the concept, functions, life cycle and organisation on board of an FPSO.<\/li><li>Compare spread mooring with the turret and explain the role of the mooring lines, the swivel, the risers and metocean conditions.<\/li><li>Explain the relationship between the topsides process and the cargo tanks, including inert gas, crude oil washing, ballast and MARPOL Annex I.<\/li><li>In a scenario, decide the conditions for safe offloading to a shuttle tanker, aligned with the OCIMF GOTO guidelines.<\/li><li>Analyse the specific risks of an FPSO and the control measures, including fire and explosion, collision, stability, hazardous atmospheres and evacuation.<\/li><li>Plan hull integrity management throughout the service life, including inspection, corrosion, life extension and shutdowns.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 13702 (offshore fires and explosions) \u00b7 OCIMF \u00abGuidelines for Offshore Tanker Operations\u00bb (2018) \u00b7 MARPOL Annex I \u00b7 ISM Code<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-304-fpso-operacoes-sistemas-e-seguranca\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-305 capital project management in the oil sector project life cycle, feed, investment decisions and control. aace international rp 18r-97 (cost estimate classification) iso 21502 (project management) aace international rp 18r-97 (classifica\u00e7\u00e3o de estimativas de custo) iso 21502 (gest\u00e3o de projetos)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Capital Project Management in the Oil Sector<\/strong><small>OGP-305 \u00b7 Advanced \u00b7 10 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Project life cycle, FEED, investment decisions and control.<\/span>\n          <span class=\"tcat-std\"><i>AACE International RP 18R-97 (cost estimate classification)<\/i><i>ISO 21502 (project management)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Why do so many large oil and gas projects end up over budget or behind schedule, and what can the owner&#039;s team do to prevent it? In this advanced course, you follow the Mar\u00e9 Alta project, the fictitious development of a deepwater field, from opportunity to first oil: the phased life cycle and stage-gate decisions, the final investment decision (FID) and governance aligned with ISO 21502; concept selection between an FPSO, a tie-back and a fixed platform, with a weighted matrix and value engineering; front-end engineering design (FEED), the basis of design and readiness for FID; AACE 18R-97 estimate classes, risk-based contingency and the baseline schedule; the contracting strategy, interfaces, fabrication, installation and local content; control with earned value, change management and progress reporting; and commissioning, startup, operational readiness and lessons learned. Includes downloadable spreadsheets and templates. All figures are illustrative. Aligned with ISO 21502:2020 and AACE International RP 18R-97. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the phases of a capital project, stage-gate decisions, the FID and the roles of the operator, the partners and the contractors.<\/li><li>Compare development concepts using technical, economic, risk and environmental and social criteria, with a weighted matrix and value engineering.<\/li><li>Identify the deliverables of front-end engineering design (FEED) and assess readiness for the final investment decision.<\/li><li>Classify estimates according to AACE 18R-97, set risk-based contingency and build a baseline schedule.<\/li><li>In a scenario, choose the contracting and execution strategy, including interfaces, fabrication, installation and local content.<\/li><li>Control cost and schedule with the earned value method, change management and control of contingency and risks.<\/li><li>Plan the transition from construction to operation and turn lessons learned into improvements.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> AACE International RP 18R-97 (cost estimate classification) \u00b7 ISO 21502 (project management)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-305-gestao-de-projetos-de-capital-no-setor-petrolifero\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-306 natural gas and lng: value chain and opportunities associated and non-associated gas, lng and new gas projects worldwide. imo igc code (liquefied gas carriers) iso 16903 (characteristics of lng) c\u00f3digo igc da imo (navios de g\u00e1s liquefeito) iso 16903 (caracter\u00edsticas do gnl)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Natural Gas and LNG: Value Chain and Opportunities<\/strong><small>OGP-306 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Associated and non-associated gas, LNG and new gas projects worldwide.<\/span>\n          <span class=\"tcat-std\"><i>IMO IGC Code (liquefied gas carriers)<\/i><i>ISO 16903 (characteristics of LNG)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Natural gas is no longer a nuisance burned in flares but a valuable product that generates electricity, powers industries and crosses oceans in LNG carriers. In this advanced course, you follow the fictitious teams of the Ba\u00eda Serena LNG Terminal and Atl\u00e2ntico Sul Petr\u00f3leos along the whole value chain: types of gas, units and regional markets; gas treatment, with removal of CO\u2082, H\u2082S, water and mercury and natural gas liquids recovery; liquefaction, cryogenic tanks and the risks of LNG; shipping, boil-off, loading of carriers and regasification onshore and on FSRUs; contractual structures, with take-or-pay, FOB and DES terms and price indexation; and the options for using associated gas instead of flaring it. Content aligned with the IMO IGC Code, ISO 16903:2015 and the World Bank&#039;s Zero Routine Flaring by 2030 initiative. Illustrative figures; it is not commercial, legal or investment advice. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the types of natural gas, the main units and conversions and how regional gas markets work.<\/li><li>Explain gas treatment before transport or liquefaction, including CO\u2082 and H\u2082S removal, dehydration, mercury removal and liquids recovery.<\/li><li>Describe the liquefaction process, cryogenic tanks and the risks of LNG, aligned with ISO 16903.<\/li><li>Explain LNG shipping, boil-off, loading of carriers and regasification, including FSRUs.<\/li><li>Compare contractual structures for gas and LNG sales, including take-or-pay, delivery terms and price indexation.<\/li><li>Compare options for using associated gas, in the light of the Zero Routine Flaring by 2030 initiative.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IMO IGC Code (liquefied gas carriers) \u00b7 ISO 16903 (characteristics of LNG)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-306-gas-natural-e-gnl-cadeia-de-valor-e-oportunidades\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-307 decommissioning and abandonment of oil facilities well abandonment, removal of facilities, planning, costs, provisions and environmental requirements according to international good practice. imo resolution a.672(16) (removal of offshore installations) iogp reports 584 and 585 (decommissioning) resolu\u00e7\u00e3o imo a.672(16) (remo\u00e7\u00e3o de instala\u00e7\u00f5es offshore) iogp reports 584 e 585 (descomissionamento)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Decommissioning and Abandonment of Oil Facilities<\/strong><small>OGP-307 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Well abandonment, removal of facilities, planning, costs, provisions and environmental requirements according to international good practice.<\/span>\n          <span class=\"tcat-std\"><i>IMO Resolution A.672(16) (removal of offshore installations)<\/i><i>IOGP Reports 584 and 585 (decommissioning)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Every field reaches the end of its life. When that happens, the wells must be sealed for ever, the platforms, FPSOs and pipelines must be removed or safely left in place, and someone has to pay. In this advanced course, you follow the team of the fictitious operator Atl\u00e2ntico Sul Petr\u00f3leos as it prepares the decommissioning of a mature field: the end of economic life and life extension; the international framework, with UNCLOS, IMO Resolution A.672(16) and the IOGP regulatory overviews (Reports 584 and 585); permanent plugging and abandonment of wells, with barriers and verification; the removal options for platforms, FPSOs, pipelines and umbilicals, with comparative assessment and recycling; cost estimation, provisions and abandonment funds, with a spreadsheet exercise; and the environment, hazardous materials and consultation with communities and fishers. It ends with the outline of a decommissioning plan. Content aligned with the international references cited; the specific obligations are those of the applicable law. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the reasons for and the timing of decommissioning and the international framework, including UNCLOS and IMO Resolution A.672(16).<\/li><li>Describe the permanent plugging and abandonment of wells, including barriers, their verification and the particular features of subsea wells.<\/li><li>Compare the removal options for platforms, FPSOs, pipelines and umbilicals using a comparative assessment.<\/li><li>Estimate the cost of decommissioning and explain provisions, abandonment funds and financial security.<\/li><li>Manage environmental aspects, hazardous materials and stakeholder engagement, including fishing communities.<\/li><li>Draft the outline of a decommissioning plan for a fictitious mature field.<\/li><\/ul>        <p><b>Who it is for:<\/b> Asset managers, well and facilities engineers, HSE and regulatory staff<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IMO Resolution A.672(16) (removal of offshore installations) \u00b7 IOGP Reports 584 and 585 (decommissioning)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-307-descomissionamento-e-abandono-de-instalacoes-petroliferas\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-308 resources and reserves classification (aligned with the prms) resource and reserve categories, uncertainty, commerciality criteria and reporting, aligned with the prms. prms (petroleum resources management system)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Resources and Reserves Classification (Aligned with the PRMS)<\/strong><small>OGP-308 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Resource and reserve categories, uncertainty, commerciality criteria and reporting, aligned with the PRMS.<\/span>\n          <span class=\"tcat-std\"><i>PRMS (Petroleum Resources Management System)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>How many barrels does a field hold? It depends on how certain we are, on whether there is a project to produce them and on whether that project is commercial. In this advanced course, you follow the reserves team of the fictitious operator Atl\u00e2ntico Sul Petr\u00f3leos and learn to classify resources and reserves in line with the PRMS (2018 revision): what classification is for and who uses it; reserves, contingent resources and prospective resources, with the chance of discovery and of development; the 1P\/2P\/3P and 1C\/2C\/3C uncertainty categories, with deterministic and probabilistic methods and a spreadsheet exercise; commerciality criteria and maturity sub-classes, in the case of a gas discovery; the volumetric, material balance, decline analysis and simulation methods; and reporting, auditing, the relationship with the UNFC (2019 update) and ethics under pressure on the numbers. This course does not qualify you to estimate, certify or audit reserves for official or financial reporting. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain what resources and reserves classification is for, who uses it and the principles of the PRMS.<\/li><li>Classify volumes as reserves, contingent resources and prospective resources and calculate the chance of commerciality.<\/li><li>Calculate uncertainty categories in a simple exercise, distinguishing deterministic and probabilistic methods and the aggregation rules.<\/li><li>Assess the commerciality and maturity of a project and changes of class.<\/li><li>Choose the estimation method suited to the stage of the field.<\/li><li>Compare the PRMS with the UNFC and explain reserves reporting and auditing, including the response to undue pressure.<\/li><\/ul>        <p><b>Who it is for:<\/b> Geoscientists, reservoir engineers, financial and planning analysts<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> PRMS (Petroleum Resources Management System)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-308-classificacao-de-recursos-e-reservas-alinhada-com-o-prms\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-309 shutdown and turnaround management scope, planning, budget, contracting, safety and execution of planned shutdowns of process facilities. ccps \u00abguidelines for process safety during the transient operating mode\u00bb (2021) iso 55001\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Shutdown and Turnaround Management<\/strong><small>OGP-309 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Scope, planning, budget, contracting, safety and execution of planned shutdowns of process facilities.<\/span>\n          <span class=\"tcat-std\"><i>CCPS \u00abGuidelines for Process Safety During the Transient Operating Mode\u00bb (2021)<\/i><i>ISO 55001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Every few years, a refinery or an FPSO stops on purpose to inspect, repair and improve what cannot be dealt with during operation, with hundreds of people working at the same time and a huge cost for every day offline. In this advanced course, you follow the team of the fictitious Refinaria Litoral Norte and a partial shutdown on the FPSO Horizonte Azul: the role of turnarounds, the cost of lost production and the risks of the transient shutdown and startup phases; risk-based scope selection, scope freeze and long-term milestones; work packs, the critical path, the budget and long-lead materials, with a spreadsheet exercise; the contracting strategy, organisation and contractor management, including offshore logistics; safety controls during execution, from isolations to the pre-startup safety review (PSSR); and execution control and the post-turnaround review. Aligned with the CCPS guidelines for transient operations (2021) and ISO 55001:2024. A theory course: it does not replace certified practical training in isolations, confined spaces, gas testing or lifting operations. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the role of turnarounds, the cost of lost production and the risks of the transient shutdown and startup phases.<\/li><li>Define and freeze the scope of a turnaround on the basis of risk and plan the phases and long-term milestones.<\/li><li>Build a detailed plan with a critical path, a budget with contingency and a plan for long-lead materials.<\/li><li>Choose the contracting strategy and organisation for a turnaround and manage contractors, including offshore logistics.<\/li><li>Identify the safety controls for shutdown and startup, including isolations, confined spaces, hot work, lifting, simultaneous operations and PSSR.<\/li><li>Control the execution of a turnaround and run the post-turnaround review.<\/li><\/ul>        <p><b>Who it is for:<\/b> Operations and maintenance managers, planners and turnaround coordinators in refineries and FPSOs<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> CCPS \u00abGuidelines for Process Safety During the Transient Operating Mode\u00bb (2021) \u00b7 ISO 55001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-309-gestao-de-paragens-e-grandes-revisoes-turnarounds\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-310 geopol\u00edtica do petr\u00f3leo e \u00e1frica compreenda como o petr\u00f3leo molda o poder entre estados e o lugar de \u00e1frica no mercado mundial: fatores geopol\u00edticos, rotas e pontos de estrangulamento, marcos hist\u00f3ricos, estrat\u00e9gias das grandes pot\u00eancias, opep e opep+, san\u00e7\u00f5es e conformidade, produtores africanos, governa\u00e7\u00e3o e transpar\u00eancia, transi\u00e7\u00e3o energ\u00e9tica, diplomacia clim\u00e1tica e planeamento por cen\u00e1rios. eiti standard 2023 paris agreement (unfccc, 2015) reference data from opec, iea, eia and energy institute norma eiti 2023 acordo de paris (cqnuac, 2015) dados de refer\u00eancia da opep, aie, eia e energy institute\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Geopol\u00edtica do Petr\u00f3leo e \u00c1frica<\/strong><small>OGP-310 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Compreenda como o petr\u00f3leo molda o poder entre Estados e o lugar de \u00c1frica no mercado mundial: fatores geopol\u00edticos, rotas e pontos de estrangulamento, marcos hist\u00f3ricos, estrat\u00e9gias das grandes pot\u00eancias, OPEP e OPEP+, san\u00e7\u00f5es e conformidade, produtores africanos, governa\u00e7\u00e3o e transpar\u00eancia, transi\u00e7\u00e3o energ\u00e9tica, diplomacia clim\u00e1tica e planeamento por cen\u00e1rios.<\/span>\n          <span class=\"tcat-std\"><i>EITI Standard 2023<\/i><i>Paris Agreement (UNFCCC, 2015)<\/i><i>reference data from OPEC, IEA, EIA and Energy Institute<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Porque \u00e9 que um conflito no Golfo faz subir o pre\u00e7o do crude africano, encarece os seguros e muda os planos de uma refinaria do outro lado do continente? Neste curso avan\u00e7ado vai acompanhar o gabinete de an\u00e1lise estrat\u00e9gica da Meridiano Energia, uma empresa africana fict\u00edcia, e aprender a ler o petr\u00f3leo como recurso de poder: porque \u00e9 estrat\u00e9gico, onde est\u00e3o as reservas e as rotas e o que s\u00e3o os pontos de estrangulamento, com a crise de Ormuz de 2026; os grandes marcos hist\u00f3ricos, das concess\u00f5es e da funda\u00e7\u00e3o da OPEP aos choques de 1973, 2020 e 2022; as estrat\u00e9gias energ\u00e9ticas dos produtores do Golfo, dos Estados Unidos, da China, da R\u00fassia, da Uni\u00e3o Europeia e da \u00cdndia; o funcionamento das quotas da OPEP e da OPEP+, as san\u00e7\u00f5es petrol\u00edferas e a dilig\u00eancia devida, com sinais de alerta; os produtores africanos, as novas fronteiras, o petr\u00f3leo e o conflito, a governa\u00e7\u00e3o, a Norma EITI e a gest\u00e3o das receitas; e a transi\u00e7\u00e3o energ\u00e9tica, a diplomacia clim\u00e1tica da COP26 \u00e0 COP30 e o planeamento por cen\u00e1rios. Dados verificados em fontes oficiais \u00e0 data de outubro de 2026. O curso tem um tom neutro e n\u00e3o constitui aconselhamento de investimento, jur\u00eddico ou de conformidade.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar porque o petr\u00f3leo \u00e9 um recurso geopol\u00edtico e analisar a exposi\u00e7\u00e3o de um fluxo petrol\u00edfero a rotas e pontos de estrangulamento.<\/li><li>Relacionar os grandes marcos hist\u00f3ricos da ind\u00fastria com a distribui\u00e7\u00e3o atual do poder petrol\u00edfero.<\/li><li>Comparar as estrat\u00e9gias energ\u00e9ticas dos principais atores e avaliar propostas de parceiros com crit\u00e9rios expl\u00edcitos.<\/li><li>Explicar o funcionamento das quotas da OPEP e da OPEP+ e das san\u00e7\u00f5es petrol\u00edferas e aplicar regras b\u00e1sicas de dilig\u00eancia devida.<\/li><li>Avaliar a posi\u00e7\u00e3o de um pa\u00eds produtor africano quanto aos recursos, aos riscos e \u00e0 governa\u00e7\u00e3o.<\/li><li>Construir cen\u00e1rios estrat\u00e9gicos com sinais de alerta e um plano de a\u00e7\u00e3o, considerando a transi\u00e7\u00e3o energ\u00e9tica e a diplomacia clim\u00e1tica.<\/li><\/ul>        <p><b>Who it is for:<\/b> Quadros e gestores do setor petrol\u00edfero, analistas de mercado e de risco, trading, compras e rela\u00e7\u00f5es institucionais, consultores e decisores p\u00fablicos<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> EITI Standard 2023 \u00b7 Paris Agreement (UNFCCC, 2015) \u00b7 reference data from OPEC, IEA, EIA and Energy Institute<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-310-geopolitica-do-petroleo-e-africa\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"4\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-401 reservoir management and field development reservoir characterisation, recovery, development plans and economics. spe-prms (2018) world bank \u00abzero routine flaring by 2030\u00bb banco mundial \u00abzero routine flaring by 2030\u00bb\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv4\">Level 4<\/span>\n        <span class=\"tcat-c__t\"><strong>Reservoir Management and Field Development<\/strong><small>OGP-401 \u00b7 Expert \u00b7 16 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Reservoir characterisation, recovery, development plans and economics.<\/span>\n          <span class=\"tcat-std\"><i>SPE-PRMS (2018)<\/i><i>World Bank \u00abZero Routine Flaring by 2030\u00bb<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Learn to manage a reservoir and to decide how an oil field is developed. In this expert-level course, you follow the asset team of a fictitious operator on a deepwater field, a mature onshore field and a new discovery, and learn to relate rock and fluid properties to reservoir behaviour, to build and challenge the geological model, to identify recovery mechanisms, to plan water or gas injection, to evaluate enhanced oil recovery, to interpret simulations and decline curves, to plan surveillance, to structure a development plan that uses the gas without routine flaring and to compare alternatives using economic and risk criteria. With decision scenarios, interactive images, Excel exercises and an integrated case. Aligned with the SPE-PRMS and the World Bank&#039;s Zero Routine Flaring by 2030 initiative. It does not qualify you to estimate or certify reserves for official reporting; always confirm the applicable law and the contract. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the objectives and organisation of reservoir management throughout the life of the field.<\/li><li>Relate rock and fluid properties to reservoir behaviour and calculate the oil initially in place.<\/li><li>Describe how the static reservoir model is built and how geological uncertainty is handled.<\/li><li>Identify a reservoir&#039;s drive mechanism from pressure, gas and water data.<\/li><li>Plan water or gas injection in theory and monitor it with voidage replacement.<\/li><li>Evaluate enhanced recovery and management options for a mature field.<\/li><li>Interpret a production forecast and its uncertainty, including decline curves.<\/li><li>Plan reservoir surveillance on the basis of the value of information.<\/li><li>Structure a field development plan, including the use of gas without routine flaring.<\/li><li>Evaluate development alternatives using economic criteria and taking risk into account.<\/li><li>Present and defend an integrated development plan for a fictitious deepwater field.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> SPE-PRMS (2018) \u00b7 World Bank \u00abZero Routine Flaring by 2030\u00bb<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-401-gestao-de-reservatorios-e-desenvolvimento-de-campos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"OGP\" data-l=\"4\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ogp-402 energy transition: strategy for industry leaders decarbonisation, gas as a transition fuel, renewables and new business models. iea \u00abthe oil and gas industry in net zero transitions\u00bb (2023) ogmp 2.0 (unep) eiti standard 2023 aie \u00abthe oil and gas industry in net zero transitions\u00bb (2023) ogmp 2.0 (pnua) norma eiti 2023\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv4\">Level 4<\/span>\n        <span class=\"tcat-c__t\"><strong>Energy Transition: Strategy for Industry Leaders<\/strong><small>OGP-402 \u00b7 Expert \u00b7 13 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Decarbonisation, gas as a transition fuel, renewables and new business models.<\/span>\n          <span class=\"tcat-std\"><i>IEA \u00abThe Oil and Gas Industry in Net Zero Transitions\u00bb (2023)<\/i><i>OGMP 2.0 (UNEP)<\/i><i>EITI Standard 2023<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Understand what the energy transition means for oil and gas companies and for producer States. In this expert-level course, you follow the team of a fictitious national oil company and learn to read the International Energy Agency scenarios without treating them as forecasts, to distinguish the sector&#039;s scope 1, 2 and 3 emissions, to prioritise methane and flaring reduction with OGMP 2.0 and the Zero Routine Flaring by 2030 initiative, to compare decarbonisation options by abatement cost, to assess the role of gas, new businesses and the risk of stranded assets, and to prepare a climate disclosure aligned with IFRS S2 and the EITI Standard 2023. With decision scenarios, interactive images, Excel exercises and an integrated case in which you propose a transition strategy. International references; the scenarios cited are not forecasts and the course is not investment advice. Always confirm the applicable law. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Analyse energy scenarios and what they mean for the oil and gas sector and for NOCs.<\/li><li>Distinguish the sector&#039;s scope 1, 2 and 3 emissions and use intensity indicators with credible data.<\/li><li>Prioritise methane and flaring reduction actions, aligned with OGMP 2.0 and the Zero Routine Flaring by 2030 initiative.<\/li><li>Compare options for decarbonising operations by abatement cost.<\/li><li>Assess the role of gas in a producer country&#039;s transition and the associated risks.<\/li><li>Identify new businesses for companies in the sector and the skills they require.<\/li><li>Analyse the risk of stranded assets for States and NOCs and the options for managing it.<\/li><li>Prepare a climate disclosure outline aligned with IFRS S2 and the EITI Standard 2023.<\/li><li>Propose a transition strategy for a fictitious NOC, with targets and indicators.<\/li><\/ul>        <p><b>Who it is for:<\/b> Professionals and candidates for the oil sector, and suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IEA \u00abThe Oil and Gas Industry in Net Zero Transitions\u00bb (2023) \u00b7 OGMP 2.0 (UNEP) \u00b7 EITI Standard 2023<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ogp-402-transicao-energetica-estrategia-para-lideres-do-setor\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"PSC\"><h2>Procurement &amp; Supply Chain<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-101 introduction to procurement and the supply chain o papel das compras na empresa, o ciclo de abastecimento e os conceitos-chave do procurement moderno. iso 20400 (sustainable procurement) international procurement best practice iso 20400 (compras sustent\u00e1veis) boas pr\u00e1ticas internacionais de procurement\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introduction to Procurement and the Supply Chain<\/strong><small>PSC-101 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">O papel das compras na empresa, o ciclo de abastecimento e os conceitos-chave do procurement moderno.<\/span>\n          <span class=\"tcat-std\"><i>ISO 20400 (sustainable procurement)<\/i><i>international procurement best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Have you just joined a purchasing team, do you raise requisitions in your daily work, or do you simply want to understand how an organisation buys what it needs? This course gives you the foundations of procurement and the supply chain. You will see why buying well has a direct impact on cost, quality, lead time and risk, and learn to tell purchasing, provisioning, procurement and supply chain apart. You will follow the flows of materials, information and money in a factory, a hospital and a project, and meet first-tier and second-tier suppliers. You will classify purchases by category and work through the eight stages of the procurement cycle, from the need to supplier evaluation. Finally, you will interpret the concepts and indicators of modern procurement: value for money, total cost, lead time, service level, savings, contract compliance, sustainable procurement and digitalisation. With an international perspective, fictitious companies, interactive activities and a glossary to download.<\/p>\n        <h3>What you will learn<\/h3><ul><li>By the end of the course, learners will be able to explain how the purchasing function contributes to the organisation&#039;s cost, quality, lead time and risk.<\/li><li>By the end of the course, learners will be able to describe the physical, information and financial flows of a supply chain.<\/li><li>By the end of the course, learners will be able to classify purchases by category and identify the stages of the procurement cycle.<\/li><li>By the end of the course, learners will be able to interpret the main concepts and indicators used in the purchasing function.<\/li><\/ul>        <p><b>Who it is for:<\/b> New buyers, requisitioners, purchasing assistants<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 20400 (sustainable procurement) \u00b7 international procurement best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-101-introducao-ao-procurement-e-a-cadeia-de-abastecimento\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-102 the procure-to-pay cycle: from request to payment requisi\u00e7\u00e3o, aprova\u00e7\u00e3o, nota de encomenda, rece\u00e7\u00e3o, confer\u00eancia a tr\u00eas vias e pagamento. international procure-to-pay and internal control best practice boas pr\u00e1ticas internacionais de procure-to-pay e controlo interno\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>The Procure-to-Pay Cycle: from Request to Payment<\/strong><small>PSC-102 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Requisi\u00e7\u00e3o, aprova\u00e7\u00e3o, nota de encomenda, rece\u00e7\u00e3o, confer\u00eancia a tr\u00eas vias e pagamento.<\/span>\n          <span class=\"tcat-std\"><i>International procure-to-pay and internal control best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A badly completed requisition, an order raised after the invoice or a bank detail change that nobody checked: small errors in the purchasing cycle cost time and money, and sometimes open the door to fraud. This course takes you through the procure-to-pay cycle, from request to payment. You will create a complete requisition, with a cost centre, budget and the right approval under the delegation of authority, and tell planned purchases from urgent ones. You will convert the requisition into a valid purchase order, use catalogues and framework agreements, and manage confirmations and changes. You will record the receipt of goods and services and carry out the three-way match between order, receipt and invoice, handling discrepancies and tolerances in an Excel exercise. Finally, you will learn about the cycle&#039;s controls, such as segregation of duties and protecting the supplier master record, and the indicators that measure procure-to-pay performance. With an international perspective, fictitious companies and practical activities.<\/p>\n        <h3>What you will learn<\/h3><ul><li>By the end of the course, learners will be able to create a complete and correctly approved purchase requisition.<\/li><li>By the end of the course, learners will be able to convert an approved requisition into a valid purchase order.<\/li><li>By the end of the course, learners will be able to record receipt and match the order, receipt and invoice.<\/li><li>By the end of the course, learners will be able to identify the cycle&#039;s controls and the procure-to-pay performance indicators.<\/li><\/ul>        <p><b>Who it is for:<\/b> Requisitioners, purchasing, accounts payable<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International procure-to-pay and internal control best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-102-o-ciclo-procure-to-pay-do-pedido-ao-pagamento\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-103 ethics, integrity and conflicts of interest in procurement ofertas e hospitalidade, conflitos de interesse, sinais de fraude e corrup\u00e7\u00e3o e como reportar. iso 37001 (anti-bribery) oecd guidelines for multinational enterprises iso 37001 (antissuborno) diretrizes da ocde para empresas multinacionais\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Ethics, Integrity and Conflicts of Interest in Procurement<\/strong><small>PSC-103 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Ofertas e hospitalidade, conflitos de interesse, sinais de fraude e corrup\u00e7\u00e3o e como reportar.<\/span>\n          <span class=\"tcat-std\"><i>ISO 37001 (anti-bribery)<\/i><i>OECD Guidelines for Multinational Enterprises<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Anyone who takes part in a purchase is making decisions about money that is not theirs, which exposes them to pressure, gifts and conflicts of interest. This course is for everyone involved in purchasing: buyers, requisitioners, technical evaluators, approvers and accounts payable. You will learn the function&#039;s principles of conduct, such as integrity, impartiality and confidentiality, and how to recognise and declare actual, potential and perceived conflicts of interest. You will decide, in real situations, whether a gift, a meal or an invitation can be accepted, taking account of value, frequency and timing, and why competitors&#039; information is confidential. Finally, you will identify the most common warning signs of fraud and corruption in the purchasing cycle, from order splitting to fictitious suppliers, and learn how to use reporting channels safely. With an international perspective, a fictitious company and decisions in realistic scenarios.<\/p>\n        <h3>What you will learn<\/h3><ul><li>By the end of the course, learners will be able to recognise and declare actual, potential and perceived conflicts of interest.<\/li><li>By the end of the course, learners will be able to decide whether a gift or an invitation can be accepted under the organisation&#039;s policy.<\/li><li>By the end of the course, learners will be able to identify warning signs of fraud and corruption and use the reporting channels.<\/li><\/ul>        <p><b>Who it is for:<\/b> Everyone involved in purchasing<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 37001 (anti-bribery) \u00b7 OECD Guidelines for Multinational Enterprises<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-103-etica-integridade-e-conflitos-de-interesse-em-compras\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-104 effective purchase requisitions and specifications como definir a necessidade: especifica\u00e7\u00f5es funcionais e t\u00e9cnicas, \u00e2mbito de servi\u00e7os e crit\u00e9rios de aceita\u00e7\u00e3o. international specification best practice iso 9001 (purchasing requirements) boas pr\u00e1ticas internacionais de especifica\u00e7\u00e3o iso 9001 (requisitos de compra)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Effective Purchase Requisitions and Specifications<\/strong><small>PSC-104 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Como definir a necessidade: especifica\u00e7\u00f5es funcionais e t\u00e9cnicas, \u00e2mbito de servi\u00e7os e crit\u00e9rios de aceita\u00e7\u00e3o.<\/span>\n          <span class=\"tcat-std\"><i>International specification best practice<\/i><i>ISO 9001 (purchasing requirements)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A vague specification produces bids that cannot be compared; a specification copied from a supplier&#039;s catalogue shuts out competition; a service with no acceptance criteria ends in an argument. This course is for people who request technical purchases and services and want to get it right first time. You will learn to tell the need from the solution, to consider alternatives to buying and to involve purchasing from the start. You will write clear, measurable functional, performance and technical specifications that are open to competition, refer to standards, use the words \u2018or equivalent\u2019 correctly and avoid rigged specifications. Finally, you will draw up the scope of a service with deliverables, deadlines and service levels, set acceptance criteria for goods and services, and use a checklist to review the requisition before submitting it. With an international perspective, a fictitious company, practical exercises and a checklist to download.<\/p>\n        <h3>What you will learn<\/h3><ul><li>By the end of the course, learners will be able to analyse a need and decide what should be bought.<\/li><li>By the end of the course, learners will be able to write clear, measurable specifications that are open to competition.<\/li><li>By the end of the course, learners will be able to draw up the scope of a service with deliverables, service levels and acceptance criteria.<\/li><\/ul>        <p><b>Who it is for:<\/b> Technical and service requisitioners<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International specification best practice \u00b7 ISO 9001 (purchasing requirements)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-104-requisicoes-e-especificacoes-de-compra-eficazes\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-105 incoterms\u00ae 2020: essential concepts as 11 regras incoterms\u00ae, reparti\u00e7\u00e3o de custos e riscos, e como escolher a regra certa em cada compra. incoterms\u00ae 2020 (icc)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Incoterms\u00ae 2020: Essential Concepts<\/strong><small>PSC-105 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">As 11 regras Incoterms\u00ae, reparti\u00e7\u00e3o de custos e riscos, e como escolher a regra certa em cada compra.<\/span>\n          <span class=\"tcat-std\"><i>Incoterms\u00ae 2020 (ICC)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Do you buy or sell goods that cross borders, and have you ever wondered who pays the freight, who deals with customs or who bears the loss if the cargo is damaged on the way? The Incoterms\u00ae 2020 rules, published by the International Chamber of Commerce (ICC), answer these questions with three letters and a place. In this course you will understand what the rules cover and what they leave out, get to know the 11 rules and their groups, work out in each transaction where risk passes and who pays each cost, including the compulsory insurance under CIF and CIP and customs clearance, and learn to choose the right rule for each purchase, with special attention to containers, control of transport and the precautions needed with EXW and DDP. With an international perspective, a fictitious company, case studies and interactive activities. The course explains the rules in its own words and does not replace the official ICC publication.<\/p>\n        <h3>What you will learn<\/h3><ul><li>By the end of the course, learners will be able to explain what the Incoterms\u00ae 2020 rules cover and what they do not cover.<\/li><li>By the end of the course, learners will be able to distinguish the 11 Incoterms\u00ae 2020 rules and their groups.<\/li><li>By the end of the course, learners will be able to determine where risk passes and who pays each cost in a transaction.<\/li><li>By the end of the course, learners will be able to select the appropriate Incoterms\u00ae rule for a specific purchase.<\/li><\/ul>        <p><b>Who it is for:<\/b> Procurement, logistics, finance<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Incoterms\u00ae 2020 (ICC)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-105-incoterms-2020-conceitos-essenciais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-106 negotiation fundamentals for buyers preparar uma negocia\u00e7\u00e3o simples: objetivos, alternativas (batna), concess\u00f5es e fecho. international negotiation best practice boas pr\u00e1ticas internacionais de negocia\u00e7\u00e3o\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Negotiation Fundamentals for Buyers<\/strong><small>PSC-106 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Preparar uma negocia\u00e7\u00e3o simples: objetivos, alternativas (BATNA), concess\u00f5es e fecho.<\/span>\n          <span class=\"tcat-std\"><i>International negotiation best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Negotiating is not haggling over the price down to the last cent. It means preparing well, knowing what you want and what you can trade, and reaching an agreement that works for both sides and is recorded in writing. In this course, designed for buyers and requisitioners, you will understand when to negotiate in a purchase and what to negotiate beyond price: lead time, payment, warranty and service. You will learn to prepare a simple negotiation with a target, a walk-away point, a BATNA and a zone of possible agreement, using a preparation sheet you can download. You will practise the opening, questions, active listening and trading concessions with the \u00abif\u2026 then\u2026\u00bb formula, and learn how to respond to pressure and the most common tactics. Finally, you will close the deal, confirm it in writing and update the order or contract, always ethically. With a fictitious company, a branching scenario and interactive activities.<\/p>\n        <h3>What you will learn<\/h3><ul><li>By the end of the course, learners will be able to explain when and what to negotiate in a purchase.<\/li><li>By the end of the course, learners will be able to prepare a simple negotiation with targets, limits and alternatives.<\/li><li>By the end of the course, learners will be able to apply basic communication and concession-trading techniques.<\/li><li>By the end of the course, learners will be able to close the negotiation and confirm in writing what was agreed.<\/li><\/ul>        <p><b>Who it is for:<\/b> Buyers and requisitioners<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International negotiation best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-106-fundamentos-de-negociacao-para-compradores\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-107 teamwork: requisitioners and procurement pap\u00e9is e responsabilidades, planeamento conjunto das compras, comunica\u00e7\u00e3o e como evitar atrasos e retrabalho. international procurement best practice boas pr\u00e1ticas internacionais de procurement\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Teamwork: Requisitioners and Procurement<\/strong><small>PSC-107 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Pap\u00e9is e responsabilidades, planeamento conjunto das compras, comunica\u00e7\u00e3o e como evitar atrasos e retrabalho.<\/span>\n          <span class=\"tcat-std\"><i>International procurement best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>\u00abProcurement takes forever.\u00bb \u00abRequests always arrive incomplete and needed yesterday.\u00bb If you have ever heard, or said, one of these sentences, this course is for you. Designed for requisitioners, technical and programme teams and buyers, it shows how to work together to buy well and on time. You will distinguish the responsibilities of whoever defines the need, whoever approves, whoever buys and whoever receives, with a RACI matrix and clear rules for contact with suppliers. You will learn to plan needs well in advance, taking into account the real lead times of the purchasing process and of delivery, with an annual plan, framework agreements, planning meetings and an Excel planner to download. Finally, you will resolve typical conflict situations, such as incomplete requests, urgent requests and purchases made without an order, and learn about internal service level agreements and continuous improvement. With a fictitious company, a branching scenario and interactive activities.<\/p>\n        <h3>What you will learn<\/h3><ul><li>By the end of the course, learners will be able to distinguish the responsibilities of the requisitioner, procurement, the approver and the receiver.<\/li><li>By the end of the course, learners will be able to plan needs in advance, taking into account real purchasing lead times.<\/li><li>By the end of the course, learners will be able to resolve typical conflict situations between requisitioners and procurement.<\/li><\/ul>        <p><b>Who it is for:<\/b> Requisitioners, technical and programme teams, buyers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International procurement best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-107-trabalhar-em-equipa-requisitantes-e-compras\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-108 introduction to public procurement princ\u00edpios da contrata\u00e7\u00e3o p\u00fablica, ciclo do procedimento, transpar\u00eancia, concorr\u00eancia e presta\u00e7\u00e3o de contas. uncitral model law on public procurement (2011) wto agreement on government procurement (gpa) oecd principles lei-modelo uncitral de contrata\u00e7\u00e3o p\u00fablica (2011) acordo gpa da omc princ\u00edpios da ocde\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introduction to Public Procurement<\/strong><small>PSC-108 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Princ\u00edpios da contrata\u00e7\u00e3o p\u00fablica, ciclo do procedimento, transpar\u00eancia, concorr\u00eancia e presta\u00e7\u00e3o de contas.<\/span>\n          <span class=\"tcat-std\"><i>UNCITRAL Model Law on Public Procurement (2011)<\/i><i>WTO Agreement on Government Procurement (GPA)<\/i><i>OECD Principles<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>When a public body buys works, services or goods, it is spending everyone&#039;s money. That is why public procurement follows its own rules, which are stricter than those for private purchasing. This course, designed for civil servants, non-governmental organisations and companies that sell to the State, explains those rules simply and from an international perspective. You will understand what makes public procurement different and get to know the main international references: the 2011 UNCITRAL Model Law, the World Trade Organization Agreement on Government Procurement (GPA) and the OECD principles. You will apply the principles of transparency, competition, equal treatment and accountability, go through the phases of a procedure, from planning to contract management, and identify the control mechanisms and red flags throughout the cycle. With a fictitious public body, case studies and interactive activities. The specific rules depend on each country&#039;s law.<\/p>\n        <h3>What you will learn<\/h3><ul><li>By the end of the course, learners will be able to explain why public procurement follows its own rules.<\/li><li>By the end of the course, learners will be able to apply the principles of transparency, competition, equal treatment and accountability.<\/li><li>By the end of the course, learners will be able to describe the phases of a public procurement procedure.<\/li><li>By the end of the course, learners will be able to identify the control and transparency mechanisms throughout the cycle.<\/li><\/ul>        <p><b>Who it is for:<\/b> Civil servants, NGOs and government suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> UNCITRAL Model Law on Public Procurement (2011) \u00b7 WTO Agreement on Government Procurement (GPA) \u00b7 OECD Principles<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-108-introducao-a-contratacao-publica\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-151 procurement in oil and gas: an introduction como compram as operadoras e as empresas de servi\u00e7os: categorias, aprova\u00e7\u00e3o de parceiros, registo de fornecedores e particularidades do setor. iogp \/ industry practice joa (industry model forms, overview) iogp \/ pr\u00e1ticas da ind\u00fastria joa (modelos da ind\u00fastria, no\u00e7\u00e3o)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Procurement in Oil and Gas: An Introduction<\/strong><small>PSC-151 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Como compram as operadoras e as empresas de servi\u00e7os: categorias, aprova\u00e7\u00e3o de parceiros, registo de fornecedores e particularidades do setor.<\/span>\n          <span class=\"tcat-std\"><i>IOGP \/ industry practice<\/i><i>JOA (industry model forms, overview)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Do you want to sell goods or services to an oil company, or do you work in procurement and contracts in the industry and want to understand the rules of the game? This course explains how the oil and gas industry buys. You will learn the roles of the operator, the non-operating partners, the service companies and the suppliers, and see why high risk, remote assets and demanding technical standards make procurement in this industry different. You will go through the main purchasing categories of an upstream operation, from drilling rigs to general services at the logistics base. You will find out who approves tenders in an oil joint venture, with the joint operating agreement, the operating committee, the national concessionaire and the regulator. Finally, you will follow a company&#039;s journey from registration to its first invitation to tender, with a pre-qualification checklist to use in your own work. With an international perspective, fictitious companies and interactive activities.<\/p>\n        <h3>What you will learn<\/h3><ul><li>By the end of the course, learners will be able to distinguish the roles of operators, partners, service companies and suppliers in the industry&#039;s supply chain.<\/li><li>By the end of the course, learners will be able to identify the main categories of goods and services in an upstream operation.<\/li><li>By the end of the course, learners will be able to explain, in general terms, who approves contracting processes in an oil joint venture.<\/li><li>By the end of the course, learners will be able to describe a company&#039;s journey to being invited to tender in the industry.<\/li><\/ul>        <p><b>Who it is for:<\/b> Procurement, contracts and supplier staff in the industry<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IOGP \/ industry practice \u00b7 JOA (industry model forms, overview)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-151-procurement-no-petroleo-e-gas-introducao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-152 local content: essential concepts o que \u00e9 conte\u00fado local, porque \u00e9 exigido e como afeta concursos, contratos e fornecedores. international local content best practice iogp \/ industry practice boas pr\u00e1ticas internacionais de conte\u00fado local iogp \/ pr\u00e1ticas da ind\u00fastria\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Local Content: Essential Concepts<\/strong><small>PSC-152 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">O que \u00e9 conte\u00fado local, porque \u00e9 exigido e como afeta concursos, contratos e fornecedores.<\/span>\n          <span class=\"tcat-std\"><i>International local content best practice<\/i><i>IOGP \/ industry practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Oil and gas producing countries want the wealth from their resources to create national jobs, companies and skills. That is the aim of local content policies, which now feature in many of the industry&#039;s tenders and contracts. In this course you will learn what local content is and what its components are: employment and training, purchasing from local suppliers, technology transfer and social investment, as well as the difference between a locally registered company and the value actually added in the country. You will learn about the objectives of these policies, the models used internationally and the risks of poorly designed policies. Finally, you will see how local content affects each phase of a tender and a contract, and what a local supplier needs to demonstrate. With an international perspective, fictitious companies, a branching scenario and interactive activities.<\/p>\n        <h3>What you will learn<\/h3><ul><li>By the end of the course, learners will be able to define local content and its components.<\/li><li>By the end of the course, learners will be able to explain the economic and social objectives of local content policies.<\/li><li>By the end of the course, learners will be able to identify how local content affects each phase of a tender and a contract.<\/li><\/ul>        <p><b>Who it is for:<\/b> Buyers, suppliers and contract managers in the industry<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International local content best practice \u00b7 IOGP \/ industry practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-152-conteudo-local-conceitos-essenciais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-153 hse requirements for suppliers and contractors pr\u00e9-qualifica\u00e7\u00e3o hse, requisitos contratuais, indu\u00e7\u00e3o e desempenho hse de empreiteiros. iogp report 423 (contractor management) iogp life-saving rules iso 45001 iogp relat\u00f3rio 423 (gest\u00e3o de empreiteiros) regras que salvam vidas da iogp\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>HSE Requirements for Suppliers and Contractors<\/strong><small>PSC-153 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Pr\u00e9-qualifica\u00e7\u00e3o HSE, requisitos contratuais, indu\u00e7\u00e3o e desempenho HSE de empreiteiros.<\/span>\n          <span class=\"tcat-std\"><i>IOGP Report 423 (contractor management)<\/i><i>IOGP Life-Saving Rules<\/i><i>ISO 45001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>In the oil and gas industry, most of the work in the field is done by contractors, and everyone&#039;s safety starts the moment you choose who is going to do the work. This course explains how health, safety and environment (HSE) requirements are managed throughout a contract. You will understand the shared responsibility between operator and contractor, learn in general terms about the IOGP contractor management model and its Life-Saving Rules, and learn how to classify the risk of a service. You will assess a supplier&#039;s HSE information, interpret indicators such as LTIF and TRIR, and learn about the contractor&#039;s HSE plan and the bridging document. Finally, you will follow a contract from the kick-off meeting and induction through to the final evaluation, with a case study. For suppliers, contractors and procurement teams. With an international perspective, fictitious companies and interactive activities.<\/p>\n        <h3>What you will learn<\/h3><ul><li>By the end of the course, learners will be able to explain the shared responsibility between operator and contractor for HSE performance.<\/li><li>By the end of the course, learners will be able to assess a supplier&#039;s HSE information and the requirements to include in the contract.<\/li><li>By the end of the course, learners will be able to monitor and evaluate a contractor&#039;s HSE performance during the contract.<\/li><\/ul>        <p><b>Who it is for:<\/b> Suppliers, contractors, procurement<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IOGP Report 423 (contractor management) \u00b7 IOGP Life-Saving Rules \u00b7 ISO 45001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-153-requisitos-hse-para-fornecedores-e-empreiteiros\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-201 strategic sourcing and category analysis an\u00e1lise de despesa, matriz de kraljic, estudo do mercado fornecedor e estrat\u00e9gia de sourcing. kraljic matrix unspsc strategic sourcing best practice matriz de kraljic boas pr\u00e1ticas de strategic sourcing\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Strategic Sourcing and Category Analysis<\/strong><small>PSC-201 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">An\u00e1lise de despesa, matriz de Kraljic, estudo do mercado fornecedor e estrat\u00e9gia de sourcing.<\/span>\n          <span class=\"tcat-std\"><i>Kraljic matrix<\/i><i>UNSPSC<\/i><i>strategic sourcing best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Buying well is not just about getting a good price on the next order: it is about deciding, with data, how the organisation should buy each category over the coming years. This course takes you from the role of operational buyer to that of category manager. You will learn the six-step strategic sourcing process, build and interpret a spend analysis by category and supplier, position categories on the Kraljic matrix and choose the right approach for each quadrant. You will also study the supply market using information sources, requests for information (RFI) and Porter&#039;s five forces, and develop a sourcing strategy with options, risks, a business case and an implementation plan. Follow the procurement team of a fictitious food products company through practical cases, a spend analysis exercise in Excel and a ready-to-use category strategy template.<\/p>\n        <h3>What you will learn<\/h3><ul><li>By the end of the course, learners will be able to explain the strategic sourcing process and its contribution to the organisation&#039;s value.<\/li><li>By the end of the course, learners will be able to build and interpret a spend analysis by category and by supplier.<\/li><li>By the end of the course, learners will be able to position categories on the Kraljic matrix and define the right approach for each quadrant.<\/li><li>By the end of the course, learners will be able to analyse the structure and power of a supply market.<\/li><li>By the end of the course, learners will be able to develop a sourcing strategy with options, risks and an implementation plan.<\/li><\/ul>        <p><b>Who it is for:<\/b> Buyers and category managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Kraljic matrix \u00b7 UNSPSC \u00b7 strategic sourcing best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-201-strategic-sourcing-e-analise-de-categorias\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-202 tender processes: rfi, rfq, rfp and itt preparar e conduzir concursos: documentos, prazos, esclarecimentos, abertura de propostas e transpar\u00eancia. international tendering best practice boas pr\u00e1ticas internacionais de concursos\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Tender Processes: RFI, RFQ, RFP and ITT<\/strong><small>PSC-202 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Preparar e conduzir concursos: documentos, prazos, esclarecimentos, abertura de propostas e transpar\u00eancia.<\/span>\n          <span class=\"tcat-std\"><i>International tendering best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A poorly prepared tender produces bids that cannot be compared, complaints from bidders and suspicion about the decision. This course teaches you to prepare and run tenders professionally, transparently and with equal treatment. You will choose the right type of enquiry for each situation (request for information, for quotation, for proposals or formal invitation to tender), put together a complete and consistent tender pack, manage deadlines, clarifications and addenda, run the receipt and opening of bids, on paper or on an e-tendering platform, and identify integrity risks, including signs of collusion between bidders. Follow the procurement team of a fictitious bank through a tender for cleaning and maintenance services, with decision scenarios, an e-tendering platform simulation, checklists and ready-to-use templates.<\/p>\n        <h3>What you will learn<\/h3><ul><li>By the end of the course, learners will be able to select the right type of enquiry (RFI, RFQ, RFP, ITT) for each situation.<\/li><li>By the end of the course, learners will be able to put together a complete and consistent tender pack.<\/li><li>By the end of the course, learners will be able to manage the tender period with equal treatment of bidders.<\/li><li>By the end of the course, learners will be able to run the receipt and opening of bids transparently and with proper records.<\/li><li>By the end of the course, learners will be able to identify integrity risks in a tender and the measures that control them.<\/li><\/ul>        <p><b>Who it is for:<\/b> Buyers, contract managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International tendering best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-202-processos-de-concurso-rfi-rfq-rfp-e-itt\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-203 technical and commercial bid evaluation criteria and weightings, separate technical and commercial evaluation, bid normalisation and the award report. international bid evaluation best practice incoterms\u00ae 2020 (icc) boas pr\u00e1ticas internacionais de avalia\u00e7\u00e3o de propostas\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Technical and Commercial Bid Evaluation<\/strong><small>PSC-203 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Criteria and weightings, separate technical and commercial evaluation, bid normalisation and the award report.<\/span>\n          <span class=\"tcat-std\"><i>International bid evaluation best practice<\/i><i>Incoterms\u00ae 2020 (ICC)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The cheapest bid is not always the best, and the best is not always the one that looks it. This course teaches you to evaluate bids in an objective, well-founded and defensible way. You will set admission and scoring criteria consistent with the purchasing strategy, evaluate technical bids independently using grids and scales, compare commercial bids on an equivalent basis (arithmetic checks, deviations, currency, Incoterms\u00ae, payment terms and total cost), calculate the final score with different price-scoring methods and test how robust the result is. Finally, you will write the award report and communicate the results to bidders, including the debriefing for unsuccessful bidders. Follow the evaluation committee of a fictitious engineering company as it buys generator sets with maintenance, with two Excel exercises, decision scenarios and ready-to-use templates. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Set evaluation criteria and weightings consistent with the purchasing strategy.<\/li><li>Evaluate technical bids independently and with sound justification.<\/li><li>Compare commercial bids on an equivalent basis.<\/li><li>Calculate the final score and identify the most economically advantageous tender.<\/li><li>Write the award report and communicate the results to bidders.<\/li><\/ul>        <p><b>Who it is for:<\/b> Evaluation committees, buyers, technical staff<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International bid evaluation best practice \u00b7 Incoterms\u00ae 2020 (ICC)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-203-avaliacao-tecnica-e-comercial-de-propostas\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-204 negotiation in procurement preparation, tactics, negotiating price and terms, and negotiating with single suppliers. international negotiation best practice boas pr\u00e1ticas internacionais de negocia\u00e7\u00e3o\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Negotiation in Procurement<\/strong><small>PSC-204 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Preparation, tactics, negotiating price and terms, and negotiating with single suppliers.<\/span>\n          <span class=\"tcat-std\"><i>International negotiation best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>In procurement, a negotiation is won mainly before it begins: with facts, alternatives and a plan. This course builds on the foundations of PSC-106 and prepares you for more demanding procurement negotiations. You will prepare a negotiation using cost and market analysis, assess the power of each party and each side&#039;s best alternative (BATNA), and organise the team and the plan. You will recognise the tactics suppliers use most, such as anchoring, the artificial deadline or the &quot;final offer&quot;, and respond to them ethically. You will negotiate price on the basis of cost breakdown, revision formulas and indices and volume discounts, and negotiate contract terms such as payments, guarantees, liabilities and service levels. Finally, you will apply strategies for negotiating with single suppliers and suppliers in a position of strength. Follow the procurement team of a fictitious logistics company through case studies, decision scenarios, an Excel exercise and a negotiation plan template. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Prepare a procurement negotiation based on facts, relative power and alternatives.<\/li><li>Recognise tactics used by suppliers and respond to them ethically.<\/li><li>Negotiate price on the basis of costs, indices and alternatives.<\/li><li>Negotiate payment terms, guarantees, liabilities and service levels.<\/li><li>Apply negotiation strategies when the supplier has more power.<\/li><\/ul>        <p><b>Who it is for:<\/b> Buyers and contract managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International negotiation best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-204-negociacao-em-compras\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-205 contract management: administration and post-award mobiliza\u00e7\u00e3o, acompanhamento de obriga\u00e7\u00f5es, altera\u00e7\u00f5es, garantias, fatura\u00e7\u00e3o e encerramento do contrato. international contract management best practice boas pr\u00e1ticas internacionais de gest\u00e3o de contratos\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Contract Management: Administration and Post-Award<\/strong><small>PSC-205 \u00b7 Intermediate \u00b7 6 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Mobiliza\u00e7\u00e3o, acompanhamento de obriga\u00e7\u00f5es, altera\u00e7\u00f5es, garantias, fatura\u00e7\u00e3o e encerramento do contrato.<\/span>\n          <span class=\"tcat-std\"><i>International contract management best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Signing the contract is only the beginning: it is during delivery that the value you negotiated is won or lost. This Level 2 course teaches you to administer a contract after award in an organised, defensible way. You will prepare the handover from tender to delivery, with the contract management plan, the obligations matrix, the kick-off meeting and the documents and guarantees required before work starts. You will monitor obligations and performance with key performance indicators (KPIs) and service levels (SLAs), reports, meetings, formal notices and the handling of non-conformities. You will manage changes to scope, time and price within the limits of the contract and the delegation of authority, control guarantees, advance payments, retentions and invoices and, at the end, close the contract with the reconciliation of accounts, the supplier evaluation and the lessons learned. With an obligations matrix and an invoicing exercise in Excel, hotspots, a decision scenario and a case study. The examples use fictitious companies and figures; what counts is always what your contract and the applicable law say.<\/p>\n        <h3>What you will learn<\/h3><ul><li>By the end of the course, learners will be able to organise the handover from tender to delivery and the supplier&#039;s mobilisation, with a contract management plan and an obligations matrix.<\/li><li>By the end of the course, learners will be able to monitor compliance with obligations and supplier performance using indicators, service levels and formal communications.<\/li><li>By the end of the course, learners will be able to manage requests to change scope, time and price in line with the contract and the delegation of authority.<\/li><li>By the end of the course, learners will be able to control guarantees, advance payments, retentions and invoices throughout the contract.<\/li><li>By the end of the course, learners will be able to close a contract by checking deliverables, accounts, guarantees and lessons learned.<\/li><\/ul>        <p><b>Who it is for:<\/b> Contract managers and contract administrators<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International contract management best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-205-gestao-de-contratos-administracao-e-pos-adjudicacao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-206 supplier qualification and performance (srm) pr\u00e9-qualifica\u00e7\u00e3o, auditorias, kpis e scorecards de fornecedores, planos de melhoria e rela\u00e7\u00e3o estrat\u00e9gica. iso 9001 iso 19011 (audits) iso 45001 iso 14001 iso 19011 (auditorias)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Supplier Qualification and Performance (SRM)<\/strong><small>PSC-206 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Pr\u00e9-qualifica\u00e7\u00e3o, auditorias, KPIs e scorecards de fornecedores, planos de melhoria e rela\u00e7\u00e3o estrat\u00e9gica.<\/span>\n          <span class=\"tcat-std\"><i>ISO 9001<\/i><i>ISO 19011 (audits)<\/i><i>ISO 45001<\/i><i>ISO 14001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A weak supplier can stop a production line, compromise safety or damage a company&#039;s reputation. A strong supplier can be a source of innovation and competitive advantage. This Level 2 course teaches you to qualify suppliers and manage their performance across the whole cycle. You will pre-qualify suppliers against technical, financial, health, safety and environment, and integrity criteria, and maintain an approved supplier list. You will plan and conduct a supplier audit, with an approach aligned with the ISO 19011 guidelines. You will build a scorecard with balanced indicators, such as on-time in-full delivery (OTIF), set up improvement plans and decide when to replace a supplier. And you will apply a supplier relationship management (SRM) model to strategic suppliers. With a pre-qualification checklist, hotspots, an Excel exercise, a decision scenario and a case study. Fictitious companies and figures.<\/p>\n        <h3>What you will learn<\/h3><ul><li>By the end of the course, learners will be able to pre-qualify suppliers against technical, financial, health, safety and environment, and integrity criteria.<\/li><li>By the end of the course, learners will be able to plan and conduct a supplier audit and write up its findings.<\/li><li>By the end of the course, learners will be able to build a supplier scorecard with balanced, measurable and weighted indicators.<\/li><li>By the end of the course, learners will be able to agree an improvement plan with a supplier, monitor its implementation and decide when to replace the supplier.<\/li><li>By the end of the course, learners will be able to apply a relationship management model to strategic suppliers.<\/li><\/ul>        <p><b>Who it is for:<\/b> Procurement, quality, contract managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 9001 \u00b7 ISO 19011 (audits) \u00b7 ISO 45001 \u00b7 ISO 14001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-206-qualificacao-e-desempenho-de-fornecedores-srm\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-207 gest\u00e3o de invent\u00e1rio e planeamento de materiais classifica\u00e7\u00e3o abc, pontos de encomenda, stock de seguran\u00e7a, mrp e redu\u00e7\u00e3o de stock obsoleto. international inventory management best practice (abc, eoq, mrp) boas pr\u00e1ticas internacionais de gest\u00e3o de invent\u00e1rios (abc, eoq, mrp)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Gest\u00e3o de Invent\u00e1rio e Planeamento de Materiais<\/strong><small>PSC-207 \u00b7 Intermediate \u00b7 6 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Classifica\u00e7\u00e3o ABC, pontos de encomenda, stock de seguran\u00e7a, MRP e redu\u00e7\u00e3o de stock obsoleto.<\/span>\n          <span class=\"tcat-std\"><i>International inventory management best practice (ABC, EOQ, MRP)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Stock a mais imobiliza dinheiro e enche armaz\u00e9ns de material que ningu\u00e9m usa; stock a menos p\u00e1ra a produ\u00e7\u00e3o e falha aos clientes. Este curso de n\u00edvel 2 ensina-o a encontrar o equil\u00edbrio com m\u00e9todos pr\u00e1ticos de gest\u00e3o de invent\u00e1rio e de planeamento de materiais. Vai compreender as fun\u00e7\u00f5es e os custos do invent\u00e1rio e os indicadores que o medem, como a rota\u00e7\u00e3o e a cobertura. Vai classificar artigos com as an\u00e1lises ABC e XYZ e definir pol\u00edticas por classe. Vai calcular o ponto de encomenda, o stock de seguran\u00e7a para um n\u00edvel de servi\u00e7o e a quantidade econ\u00f3mica de encomenda (EOQ), conhecendo os seus limites. Vai interpretar um plano de necessidades de materiais (MRP), da lista de materiais \u00e0s ordens planeadas no sistema de gest\u00e3o empresarial (ERP). E vai propor a\u00e7\u00f5es para reduzir o stock obsoleto e excedent\u00e1rio. Com quinze exerc\u00edcios pr\u00e1ticos em Excel (incluindo uma simula\u00e7\u00e3o passo a passo de um registo MRP e um caso pr\u00e1tico), cen\u00e1rios de decis\u00e3o e rondas de pr\u00e1tica. Empresa e valores fict\u00edcios.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar as fun\u00e7\u00f5es e os custos do invent\u00e1rio e de calcular os principais indicadores de stock.<\/li><li>Classificar artigos por valor e variabilidade (ABC e XYZ) e de definir pol\u00edticas de gest\u00e3o por classe.<\/li><li>Calcular o ponto de encomenda, o stock de seguran\u00e7a e a quantidade econ\u00f3mica de encomenda.<\/li><li>Interpretar um plano MRP e o seu papel no planeamento de materiais.<\/li><li>Propor a\u00e7\u00f5es para reduzir e prevenir o stock obsoleto, excedent\u00e1rio e sem movimento.<\/li><\/ul>        <p><b>Who it is for:<\/b> Planeadores de materiais, armaz\u00e9m, compras<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International inventory management best practice (ABC, EOQ, MRP)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-207-gestao-de-inventario-e-planeamento-de-materiais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-208 cost analysis and total cost of ownership (tco) supplier cost structure, price analysis, life cycle cost and make-or-buy decisions. iso 15686-5 (life-cycle costing) tco iso 15686-5 (custo do ciclo de vida)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Cost Analysis and Total Cost of Ownership (TCO)<\/strong><small>PSC-208 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Supplier cost structure, price analysis, life cycle cost and make-or-buy decisions.<\/span>\n          <span class=\"tcat-std\"><i>ISO 15686-5 (life-cycle costing)<\/i><i>TCO<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The lowest price is rarely the cheapest. This Level 2 course teaches you to look beyond price, with the cost analysis tools used by professional buyers and management controllers. You will break down a supplier&#039;s price into materials, labour, overheads, logistics and margin, and understand its break-even point. You will analyse prices using comparisons, raw material and labour indices, price revision formulas and a should-cost model. You will calculate the total cost of ownership (TCO) of two alternatives and the life cycle cost (LCC) of an asset, using the concepts of present value and discount rate. And you will justify a decision to produce in-house or buy (make-or-buy) using relevant costs and strategic factors. With three Excel exercises, a case study and a decision scenario. Fictitious companies and figures. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Break down a supplier&#039;s price into its cost components and interpret its break-even point.<\/li><li>Analyse a price using comparisons, indices, revision formulas and a should-cost model.<\/li><li>Calculate and present the total cost of ownership of two purchasing alternatives.<\/li><li>Apply life cycle costing to equipment and assets, using the concept of present value.<\/li><li>Justify a decision to produce in-house or buy using relevant costs and strategic factors.<\/li><\/ul>        <p><b>Who it is for:<\/b> Buyers, management controllers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 15686-5 (life-cycle costing) \u00b7 TCO<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-208-analise-de-custos-e-custo-total-de-propriedade-tco\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-209 sustainable procurement and due diligence in the supply chain crit\u00e9rios ambientais e sociais, direitos humanos na cadeia de abastecimento e due diligence de fornecedores. iso 20400 (sustainable procurement) un guiding principles on business and human rights oecd due diligence guidance ilo fundamental conventions iso 20400 (compras sustent\u00e1veis) princ\u00edpios orientadores da onu sobre empresas e direitos humanos guia de due diligence da ocde conven\u00e7\u00f5es fundamentais da oit\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Sustainable Procurement and Due Diligence in the Supply Chain<\/strong><small>PSC-209 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Crit\u00e9rios ambientais e sociais, direitos humanos na cadeia de abastecimento e due diligence de fornecedores.<\/span>\n          <span class=\"tcat-std\"><i>ISO 20400 (sustainable procurement)<\/i><i>UN Guiding Principles on Business and Human Rights<\/i><i>OECD Due Diligence Guidance<\/i><i>ILO fundamental Conventions<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>What does your organisation buy, from whom, and under what conditions was it produced? Customers, investors, lenders and legislators are asking procurement teams this question more and more often. This Level 2 course shows you how to build sustainability into procurement and how to apply due diligence to suppliers: the environmental, social and economic dimensions and the main international references (ISO 20400, the UN Guiding Principles on Business and Human Rights, the OECD Guidelines for Multinational Enterprises and the ILO fundamental conventions); verifiable and proportionate environmental and social criteria in specifications, evaluation and contracts; human rights risks by category and by geography, including child and forced labour and conflict minerals; and the steps of a risk-based due diligence process, with questionnaires, audits, corrective action plans, grievance mechanisms and reporting. With drag-and-drop activities, hotspots and a complete case study, based on international references. Specific legal obligations vary from country to country.<\/p>\n        <h3>What you will learn<\/h3><ul><li>By the end of the course, learners will be able to explain the concept of sustainable procurement and the main international references.<\/li><li>By the end of the course, learners will be able to include verifiable and proportionate environmental and social criteria in specifications, bid evaluation and contracts.<\/li><li>By the end of the course, learners will be able to identify risks of human rights abuses in purchasing categories and geographies.<\/li><li>By the end of the course, learners will be able to apply a risk-based due diligence process to suppliers, from identifying risks to reporting.<\/li><\/ul>        <p><b>Who it is for:<\/b> Procurement, ESG, compliance<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 20400 (sustainable procurement) \u00b7 UN Guiding Principles on Business and Human Rights \u00b7 OECD Due Diligence Guidance \u00b7 ILO fundamental Conventions<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-209-compras-sustentaveis-e-due-diligence-na-cadeia-de-abastecimento\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-210 public procurement: international principles and good practice princ\u00edpios da contrata\u00e7\u00e3o p\u00fablica, procedimentos, transpar\u00eancia e boas pr\u00e1ticas internacionais. uncitral model law on public procurement (2011) wto agreement on government procurement (gpa) oecd recommendation on public procurement maps world bank procurement framework lei-modelo uncitral de contrata\u00e7\u00e3o p\u00fablica (2011) acordo gpa da omc recomenda\u00e7\u00e3o da ocde sobre contrata\u00e7\u00e3o p\u00fablica quadro de procurement do banco mundial\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Public Procurement: International Principles and Good Practice<\/strong><small>PSC-210 \u00b7 Intermediate \u00b7 6 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Princ\u00edpios da contrata\u00e7\u00e3o p\u00fablica, procedimentos, transpar\u00eancia e boas pr\u00e1ticas internacionais.<\/span>\n          <span class=\"tcat-std\"><i>UNCITRAL Model Law on Public Procurement (2011)<\/i><i>WTO Agreement on Government Procurement (GPA)<\/i><i>OECD Recommendation on Public Procurement<\/i><i>MAPS<\/i><i>World Bank Procurement Framework<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>How do you spend public money in a way that is transparent, competitive and efficient? And what should a supplier bidding for government contracts know? This Level 2 course presents the international references for public procurement and the good practice they share: the UNCITRAL Model Law on Public Procurement (2011), the WTO Agreement on Government Procurement (GPA), the OECD Recommendation on Public Procurement, the MAPS methodology and the World Bank Procurement Framework. Learn to choose the right procedure, from open tendering to exceptional direct contracting, framework agreements and electronic auctions; to prepare tender documents with neutral specifications and published criteria; to evaluate bids, including abnormally low ones, and to award contracts with notification and a standstill period; to recognise transparency, challenge and integrity mechanisms, including the signs of bid rigging; and to manage contracts through to completion. With drag-and-drop activities, a case study, a decision scenario and a downloadable checklist. The course covers the international references in general terms; specific procedures, time limits and thresholds depend on each country&#039;s law and each funder&#039;s rules.<\/p>\n        <h3>What you will learn<\/h3><ul><li>By the end of the course, learners will be able to place the main international public procurement references and the principles they share.<\/li><li>By the end of the course, learners will be able to choose the right procurement procedure for each need, justifying any exceptions.<\/li><li>By the end of the course, learners will be able to apply good practice in preparing tender documents, evaluating bids and awarding contracts.<\/li><li>By the end of the course, learners will be able to identify the transparency, challenge and integrity mechanisms of a public procurement system.<\/li><li>By the end of the course, learners will be able to apply good practice in managing public contracts, from amendments to the final evaluation.<\/li><\/ul>        <p><b>Who it is for:<\/b> Public bodies and government suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> UNCITRAL Model Law on Public Procurement (2011) \u00b7 WTO Agreement on Government Procurement (GPA) \u00b7 OECD Recommendation on Public Procurement \u00b7 MAPS \u00b7 World Bank Procurement Framework<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-210-contratacao-publica-principios-e-boas-praticas-internacionais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-211 contrata\u00e7\u00e3o e gest\u00e3o de consultores individuais termos de refer\u00eancia, sele\u00e7\u00e3o, contratos de consultoria individual, acompanhamento de entreg\u00e1veis e avalia\u00e7\u00e3o. good practice in consultant selection (multilateral development banks, in general terms) boas pr\u00e1ticas de sele\u00e7\u00e3o de consultores (bancos multilaterais de desenvolvimento, em termos gerais)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Contrata\u00e7\u00e3o e Gest\u00e3o de Consultores Individuais<\/strong><small>PSC-211 \u00b7 Intermediate \u00b7 4 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Termos de refer\u00eancia, sele\u00e7\u00e3o, contratos de consultoria individual, acompanhamento de entreg\u00e1veis e avalia\u00e7\u00e3o.<\/span>\n          <span class=\"tcat-std\"><i>Good practice in consultant selection (multilateral development banks, in general terms)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Precisa de um especialista para um estudo, uma avalia\u00e7\u00e3o ou um apoio t\u00e9cnico de alguns meses? Contratar um consultor individual parece simples, mas um processo mal feito leva a termos de refer\u00eancia vagos, escolhas dif\u00edceis de justificar, entreg\u00e1veis fracos e pagamentos contestados. Este curso de n\u00edvel 2 acompanha todo o ciclo: decidir quando contratar um consultor individual em vez de uma empresa ou de um funcion\u00e1rio; redigir termos de refer\u00eancia claros e completos, com objetivos, \u00e2mbito, entreg\u00e1veis, calend\u00e1rio, qualifica\u00e7\u00f5es e supervis\u00e3o; selecionar de forma transparente, com an\u00fancio, compara\u00e7\u00e3o de CV por crit\u00e9rios ponderados, entrevista, refer\u00eancias e verifica\u00e7\u00e3o de conflitos de interesse; escolher entre honor\u00e1rios por tempo e montante fixo e incluir as cl\u00e1usulas essenciais do contrato; e acompanhar o trabalho, aprovar entreg\u00e1veis, ligar os pagamentos aos resultados, gerir atrasos e avaliar o desempenho. Com um modelo de termos de refer\u00eancia, uma grelha de avalia\u00e7\u00e3o, um cen\u00e1rio com decis\u00f5es e um caso pr\u00e1tico. As regras de doadores e financiadores s\u00e3o tratadas em termos gerais; confirme sempre as regras aplic\u00e1veis ao seu projeto e a lei do seu pa\u00eds.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Decidir quando contratar um consultor individual em vez de uma empresa de consultoria ou de um funcion\u00e1rio.<\/li><li>Redigir termos de refer\u00eancia claros e completos para um consultor individual.<\/li><li>Selecionar um consultor individual de forma transparente e de celebrar o contrato adequado.<\/li><li>Acompanhar entreg\u00e1veis, aprovar pagamentos e avaliar o desempenho de um consultor individual.<\/li><\/ul>        <p><b>Who it is for:<\/b> Gestores de projeto, RH, compras<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Good practice in consultant selection (multilateral development banks, in general terms)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-211-contratacao-e-gestao-de-consultores-individuais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-212 cadeia de abastecimento em organiza\u00e7\u00f5es humanit\u00e1rias e de desenvolvimento compras em emerg\u00eancia e desenvolvimento, regras de doadores, armazenamento e distribui\u00e7\u00e3o em contextos dif\u00edceis. sphere handbook humanitarian principles humanitarian logistics best practice manual esfera princ\u00edpios humanit\u00e1rios boas pr\u00e1ticas de log\u00edstica humanit\u00e1ria\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Cadeia de Abastecimento em Organiza\u00e7\u00f5es Humanit\u00e1rias e de Desenvolvimento<\/strong><small>PSC-212 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Compras em emerg\u00eancia e desenvolvimento, regras de doadores, armazenamento e distribui\u00e7\u00e3o em contextos dif\u00edceis.<\/span>\n          <span class=\"tcat-std\"><i>Sphere Handbook<\/i><i>humanitarian principles<\/i><i>humanitarian logistics best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Quando uma cheia deixa milhares de fam\u00edlias sem casa, os bens de que precisam t\u00eam de ser comprados, armazenados e distribu\u00eddos em dias, e n\u00e3o em meses, sem perder o controlo nem o rasto de cada artigo. Este curso de n\u00edvel 2 mostra como funciona a cadeia de abastecimento das organiza\u00e7\u00f5es humanit\u00e1rias e de desenvolvimento: as fases da resposta, os atores, os princ\u00edpios humanit\u00e1rios e as normas m\u00ednimas do Manual Esfera; as compras de emerg\u00eancia, com pr\u00e9-posicionamento, acordos-quadro de prontid\u00e3o, procedimentos simplificados e justificados e kits padr\u00e3o; as regras de compras e de reporte dos doadores, incluindo a elegibilidade, os limiares, a verifica\u00e7\u00e3o de fornecedores contra listas de san\u00e7\u00f5es e a documenta\u00e7\u00e3o de suporte; o armazenamento em contextos dif\u00edceis, com armaz\u00e9ns tempor\u00e1rios, fichas de stock, guias de remessa e doa\u00e7\u00f5es em esp\u00e9cie; e a distribui\u00e7\u00e3o at\u00e9 \u00e0 \u00faltima milha, com registo de benefici\u00e1rios, pontos de distribui\u00e7\u00e3o, transfer\u00eancias monet\u00e1rias e monitoriza\u00e7\u00e3o p\u00f3s-distribui\u00e7\u00e3o. Com um cen\u00e1rio com decis\u00f5es, uma checklist de conformidade, hotspots e um caso pr\u00e1tico. As regras concretas dependem de cada organiza\u00e7\u00e3o e de cada doador, e as regras de seguran\u00e7a da sua organiza\u00e7\u00e3o prevalecem sempre.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguir a cadeia de abastecimento de emerg\u00eancia da de desenvolvimento e de situar os principais atores, princ\u00edpios e normas.<\/li><li>Aplicar procedimentos de compra de emerg\u00eancia sem perder o controlo nem a rastreabilidade.<\/li><li>Cumprir as regras de compras e de reporte dos doadores, incluindo a verifica\u00e7\u00e3o de fornecedores e a documenta\u00e7\u00e3o de suporte.<\/li><li>Organizar armaz\u00e9ns tempor\u00e1rios e o controlo de stock em contexto humanit\u00e1rio.<\/li><li>Planear a distribui\u00e7\u00e3o at\u00e9 aos benefici\u00e1rios com seguran\u00e7a, dignidade e rastreabilidade.<\/li><\/ul>        <p><b>Who it is for:<\/b> ONG, ag\u00eancias de desenvolvimento, programas financiados por doadores<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Sphere Handbook \u00b7 humanitarian principles \u00b7 humanitarian logistics best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-212-cadeia-de-abastecimento-em-organizacoes-humanitarias-e-de-desenvolvimento\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-213 incoterms\u00ae 2020 in practice: real cases, contracts and documents apply the incoterms\u00ae rules to real cases: choosing the rule, the sale contract, transport, insurance, customs clearance, documents and dispute prevention. incoterms\u00ae 2020 (icc) vienna convention (cisg) \u2014 overview institute cargo clauses conven\u00e7\u00e3o de viena (cisg) \u2014 no\u00e7\u00e3o\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Incoterms\u00ae 2020 in Practice: Real Cases, Contracts and Documents<\/strong><small>PSC-213 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Apply the Incoterms\u00ae rules to real cases: choosing the rule, the sale contract, transport, insurance, customs clearance, documents and dispute prevention.<\/span>\n          <span class=\"tcat-std\"><i>Incoterms\u00ae 2020 (ICC)<\/i><i>Vienna Convention (CISG) \u2014 overview<\/i><i>Institute Cargo Clauses<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Already know the eleven Incoterms\u00ae 2020 rules and want to apply them confidently in real operations? This Level 2 course starts from the essentials and takes you into practice: choosing and justifying the rule with a decision matrix and total cost, building it into the sale contract while dealing with what it does not cover, coordinating transport and insurance, allocating customs, duties and documents, avoiding the pitfalls of EXW and DDP, and preventing and managing disputes. Each module studies real cases decided by courts in the United Kingdom, the United States, Germany and Portugal, and documented maritime events such as the grounding of the Ever Given in the Suez Canal, always with the lesson that applies to Incoterms\u00ae 2020. It includes Excel and Word exercises with model answers, decision scenarios and a dispute prevention checklist. Prerequisite: PSC-105 (Incoterms\u00ae 2020: Essential Concepts) or equivalent knowledge. The course explains the rules in its own words and does not replace the official ICC publication or legal advice. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Select and justify the appropriate Incoterms\u00ae rule for real operations, comparing total cost, control and risk.<\/li><li>Build the Incoterms\u00ae rule into the sale contract, dealing with what the rule does not cover.<\/li><li>Coordinate the contract of carriage and cargo insurance with the chosen rule.<\/li><li>Allocate customs formalities, duties and documents correctly, avoiding the pitfalls of EXW and DDP.<\/li><li>Prevent disputes over delivery and risk, and respond correctly when cargo arrives damaged or late.<\/li><\/ul>        <p><b>Who it is for:<\/b> Procurement, logistics, freight forwarding, sales, finance<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Incoterms\u00ae 2020 (ICC) \u00b7 Vienna Convention (CISG) \u2014 overview \u00b7 Institute Cargo Clauses<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-213-incoterms-2020-na-pratica-casos-reais-contratos-e-documentos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"psc-214 contrata\u00e7\u00e3o p\u00fablica em angola: procedimentos, propostas e contratos prepare-se para vender ao estado angolano: princ\u00edpios e tipos de procedimento, pe\u00e7as do procedimento, apresenta\u00e7\u00e3o e avalia\u00e7\u00e3o de propostas, garantias, adjudica\u00e7\u00e3o, celebra\u00e7\u00e3o e execu\u00e7\u00e3o do contrato e o portal da contrata\u00e7\u00e3o p\u00fablica \u2014 de acordo com a lei dos contratos p\u00fablicos. c\u00f3digo civil lei n.\u00ba 9\/16 lei n.\u00ba 41\/20 decreto presidencial n.\u00ba 202\/17 decreto presidencial n.\u00ba 77\/23\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Contrata\u00e7\u00e3o P\u00fablica em Angola: Procedimentos, Propostas e Contratos<\/strong><small>PSC-214 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Prepare-se para vender ao Estado angolano: princ\u00edpios e tipos de procedimento, pe\u00e7as do procedimento, apresenta\u00e7\u00e3o e avalia\u00e7\u00e3o de propostas, garantias, adjudica\u00e7\u00e3o, celebra\u00e7\u00e3o e execu\u00e7\u00e3o do contrato e o Portal da Contrata\u00e7\u00e3o P\u00fablica \u2014 de acordo com a Lei dos Contratos P\u00fablicos.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Venda ao Estado angolano com seguran\u00e7a. Neste curso percorre a Lei dos Contratos P\u00fablicos (Lei n.\u00ba 41\/20) do princ\u00edpio ao fim, sempre com o artigo citado: \u00e2mbito, entidades contratantes e princ\u00edpios; os seis tipos de procedimento e a escolha pelo valor ou por crit\u00e9rios materiais; as pe\u00e7as do procedimento, a proposta e a plataforma eletr\u00f3nica; o ato p\u00fablico, a avalia\u00e7\u00e3o, a audi\u00eancia pr\u00e9via, a negocia\u00e7\u00e3o, o leil\u00e3o e a adjudica\u00e7\u00e3o; a cau\u00e7\u00e3o; a celebra\u00e7\u00e3o e a execu\u00e7\u00e3o do contrato; as impugna\u00e7\u00f5es, as multas e as coimas. Aprende a calcular o valor estimado, a cau\u00e7\u00e3o, os adiantamentos e as multas com as regras da pr\u00f3pria Lei, com casos pr\u00e1ticos em empresas fict\u00edcias, cen\u00e1rios de decis\u00e3o, verifica\u00e7\u00f5es em cada m\u00f3dulo, uma folha de decis\u00e3o do procedimento, um simulador de cau\u00e7\u00e3o e checklists para descarregar. Um curso informativo, baseado no texto da Lei n.\u00ba 41\/20 e dos Decretos Presidenciais n.os 202\/17 e 77\/23, pensado para fornecedores do Estado e de empresas p\u00fablicas, compradores p\u00fablicos e equipas jur\u00eddicas e comerciais.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar os contratos e as Entidades P\u00fablicas Contratantes abrangidos pela Lei n.\u00ba 41\/20, as exclus\u00f5es e os princ\u00edpios gerais.<\/li><li>Aplicar as regras de \u00e9tica, impedimentos e den\u00fancia e reconhecer o papel do \u00d3rg\u00e3o de Regula\u00e7\u00e3o e Supervis\u00e3o, do Portal e da Comiss\u00e3o de Avalia\u00e7\u00e3o.<\/li><li>Calcular o valor estimado do contrato e escolher o procedimento adequado pelo valor ou pelos crit\u00e9rios materiais.<\/li><li>Ler as pe\u00e7as do procedimento e preparar e entregar uma proposta completa, em papel ou na plataforma eletr\u00f3nica, dentro dos prazos.<\/li><li>Acompanhar o ato p\u00fablico, a avalia\u00e7\u00e3o, a audi\u00eancia pr\u00e9via, a negocia\u00e7\u00e3o, o leil\u00e3o e a adjudica\u00e7\u00e3o, reagindo nos prazos legais.<\/li><li>Calcular e prestar a cau\u00e7\u00e3o e gerir adiantamentos e a devolu\u00e7\u00e3o de cau\u00e7\u00f5es.<\/li><li>Celebrar o contrato e gerir a sua execu\u00e7\u00e3o, conhecendo os prazos de pagamento, os poderes da entidade, as san\u00e7\u00f5es contratuais e a resolu\u00e7\u00e3o.<\/li><li>Identificar as impugna\u00e7\u00f5es administrativas, as transgress\u00f5es e multas e o regime de cobran\u00e7a das coimas.<\/li><\/ul>        <p><b>Who it is for:<\/b> Fornecedores do Estado e de empresas p\u00fablicas, compradores p\u00fablicos, jur\u00eddico e comercial<\/p>                <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>C\u00f3digo Civil<\/li><li>Lei n.\u00ba 9\/16<\/li><li>Lei n.\u00ba 41\/20<\/li><li>Decreto Presidencial n.\u00ba 202\/17<\/li><li>Decreto Presidencial n.\u00ba 77\/23<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-214-contratacao-publica-em-angola-procedimentos-propostas-e-contratos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-251 procurement and contracting in upstream projects contracting plans, partner approval, authority limits and the relationship with the national concessionaire and the regulator. iogp \/ industry practice joa (industry model forms) iogp \/ pr\u00e1ticas da ind\u00fastria joa (modelos da ind\u00fastria)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Procurement and Contracting in Upstream Projects<\/strong><small>PSC-251 \u00b7 Intermediate \u00b7 6 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Contracting plans, partner approval, authority limits and the relationship with the national concessionaire and the regulator.<\/span>\n          <span class=\"tcat-std\"><i>IOGP \/ industry practice<\/i><i>JOA (industry model forms)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>How do you contract a rig, a support vessel or a well services package in an oil block shared by several partners? This Level 2 course shows you an upstream operator&#039;s contracting process from end to end: from the approved work programme and budget to the annual contracting plan, with realistic tender timelines and a strategy for each package; the stages of the contracting procedure, from the bidders list to the award recommendation and contract amendments; partner approval under the joint operating agreement (JOA); the delegation of authority matrix and segregation of duties; and the relationship with the national concessionaire and the regulator, including local content and cost recovery. With an Excel exercise, hotspots, a decision scenario and a case study, based on international good practice in the sector. The specific regime varies from country to country and from contract to contract. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Draw up a contracting plan aligned with the approved work programme and budget.<\/li><li>Apply the typical stages of an operator&#039;s contracting procedure, from strategy to award and contract amendments.<\/li><li>Prepare contracting documents for partner approval in line with the joint operating agreement.<\/li><li>Apply the delegation of authority matrix and segregation of duties to a contracting process.<\/li><li>Describe, in general terms, the interactions with the national concessionaire and the regulator in a contracting process.<\/li><\/ul>        <p><b>Who it is for:<\/b> Procurement and contracts staff at operators and partners<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IOGP \/ industry practice \u00b7 JOA (industry model forms)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-251-procurement-e-contratacao-em-projetos-upstream\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-252 oilfield services contracts: models and key clauses lump sum, reimbursable and day rate; reciprocal indemnities (knock-for-knock), insurance, liability and warranties. iogp \/ industry practice industry model contracts (logic, iadc) iogp \/ pr\u00e1ticas da ind\u00fastria modelos de contrato da ind\u00fastria (logic, iadc)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Oilfield Services Contracts: Models and Key Clauses<\/strong><small>PSC-252 \u00b7 Intermediate \u00b7 6 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Lump sum, reimbursable and day rate; reciprocal indemnities (knock-for-knock), insurance, liability and warranties.<\/span>\n          <span class=\"tcat-std\"><i>IOGP \/ industry practice<\/i><i>industry model contracts (LOGIC, IADC)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Who pays when a crane drops a container on a platform deck? And when the rig stops while waiting for materials from the operator? This Level 2 course explains the models and clauses that make up an oilfield services contract: lump sum, unit rate, reimbursable and day rate, with operating, standby, repair and moving rates; reciprocal indemnities (knock-for-knock), with the company and contractor groups, third parties, pollution, well control and consequential loss; insurance, waiver of subrogation, limits of liability and liquidated damages; warranties, KPIs, force majeure, suspension and termination; and reading the contract through a buyer&#039;s eyes, with a review checklist. It includes drag-and-drop activities, hotspots, a case study and a decision scenario. Industry models such as those from LOGIC and the IADC are used for reference only; the effect of each clause depends on its wording and the applicable law. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguish lump sum, reimbursable and day rate contracts and choose the right model for each situation.<\/li><li>Explain how reciprocal indemnities (knock-for-knock) work and their most common exceptions.<\/li><li>Relate the insurance clauses to the contract&#039;s indemnities and limits of liability.<\/li><li>Interpret the warranty, performance, force majeure, suspension and termination clauses of an oilfield services contract.<\/li><li>Analyse a services contract and identify risks and gaps before signature.<\/li><\/ul>        <p><b>Who it is for:<\/b> Contract managers, procurement, legal<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IOGP \/ industry practice \u00b7 industry model contracts (LOGIC, IADC)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-252-contratos-de-servicos-petroliferos-modelos-e-clausulas\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-253 offshore logistics and supply bases supply bases, platform supply vessels (psv), cargo manifests, dangerous goods and transport planning. imdg code (imo) dnv 2.7-1 \/ en 12079 (offshore containers) isps code iogp \/ industry practice c\u00f3digo imdg (imo) dnv 2.7-1 \/ en 12079 (contentores offshore) c\u00f3digo isps iogp \/ pr\u00e1ticas da ind\u00fastria\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Offshore Logistics and Supply Bases<\/strong><small>PSC-253 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Supply bases, platform supply vessels (PSV), cargo manifests, dangerous goods and transport planning.<\/span>\n          <span class=\"tcat-std\"><i>IMDG Code (IMO)<\/i><i>DNV 2.7-1 \/ EN 12079 (offshore containers)<\/i><i>ISPS Code<\/i><i>IOGP \/ industry practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Every day an offshore rig consumes tubulars, fluids, cement, water, fuel, food and spare parts, and sends back waste, empty containers and equipment. All of it passes through an onshore supply base and supply vessels. This Level 2 course shows you how this chain works: the organisation of the supply base, with quays, warehouses, pipe yard, bulk materials and port security (ISPS Code); support vessels (PSV, AHTS, crew boats), their capacity, chartering and vessel sharing; certified offshore cargo carrying units, lashing, weights and outbound and backload cargo manifests; the carriage of dangerous goods under the IMDG Code; and the planning of marine and air transport, with priorities, cut-off times and performance indicators. It includes hotspots, drag-and-drop, a software simulation, a decision scenario and a case study. It does not replace mandatory dangerous goods training or your installation&#039;s procedures. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the functions and organisation of an offshore logistics supply base.<\/li><li>Plan the use of support vessels according to the needs of offshore installations.<\/li><li>Prepare the cargo and manifest for a supply voyage, including backload cargo.<\/li><li>Apply the principles of the IMDG Code to shipping dangerous goods to offshore installations.<\/li><li>Optimise the marine and air transport plan and measure logistics performance.<\/li><\/ul>        <p><b>Who it is for:<\/b> Logistics, procurement, operations<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IMDG Code (IMO) \u00b7 DNV 2.7-1 \/ EN 12079 (offshore containers) \u00b7 ISPS Code \u00b7 IOGP \/ industry practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-253-logistica-offshore-e-bases-de-apoio\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-254 materials and spare parts management in oil and gas operations mro materials, critical spares, tubulars (octg), preservation, traceability and materials certification. en 10204 (3.1\/3.2 certificates) api 5ct \/ api 5dp (octg) iogp \/ industry practice en 10204 (certificados 3.1\/3.2) iogp \/ pr\u00e1ticas da ind\u00fastria\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Materials and Spare Parts Management in Oil and Gas Operations<\/strong><small>PSC-254 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">MRO materials, critical spares, tubulars (OCTG), preservation, traceability and materials certification.<\/span>\n          <span class=\"tcat-std\"><i>EN 10204 (3.1\/3.2 certificates)<\/i><i>API 5CT \/ API 5DP (OCTG)<\/i><i>IOGP \/ industry practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A pump stopped while waiting for a seal can cost days of production; a warehouse full of parts nobody uses ties up capital for years. This course teaches you to manage materials and spare parts in oil and gas operations with technical judgement. You will classify maintenance, repair and operations (MRO) materials by criticality, distinguish insurance spares from capital spares and link them to the maintenance plan. You will get to know oil country tubular goods (OCTG) and the information needed to buy them under the API 5CT and API 5DP specifications, check material certificates under EN 10204 and ensure traceability through the heat number. Finally, you will apply preservation routines to stored equipment and set stock levels for long lead time materials in remote and offshore operations. With case studies, a preservation checklist and an Excel exercise. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Classify materials and spare parts according to their criticality to the operation.<\/li><li>Identify the types of well tubulars and the information needed to buy them.<\/li><li>Check the certification and traceability of materials under EN 10204.<\/li><li>Apply preservation routines to stored equipment and materials.<\/li><li>Set stock levels and parameters for long lead time materials in remote operations.<\/li><\/ul>        <p><b>Who it is for:<\/b> Materials planners, warehouse, maintenance<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> EN 10204 (3.1\/3.2 certificates) \u00b7 API 5CT \/ API 5DP (OCTG) \u00b7 IOGP \/ industry practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-254-materiais-e-pecas-de-reserva-em-operacoes-petroliferas\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-255 local content plans in tenders and contracts how to request, evaluate and monitor local content commitments: employment, training, local procurement and reporting. international local content best practice iogp \/ industry practice boas pr\u00e1ticas internacionais de conte\u00fado local iogp \/ pr\u00e1ticas da ind\u00fastria\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Local Content Plans in Tenders and Contracts<\/strong><small>PSC-255 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">How to request, evaluate and monitor local content commitments: employment, training, local procurement and reporting.<\/span>\n          <span class=\"tcat-std\"><i>International local content best practice<\/i><i>IOGP \/ industry practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Local content commitments only create jobs, skills and business for host country companies if they are properly requested, properly evaluated and properly monitored. This course shows you how to do this in oil and gas tenders and contracts. You will learn to include in the tender documents requirements for employment, training, local procurement and technology transfer that are clear, measurable and proportionate to the service; to evaluate and score bidders&#039; local content plans, telling credible commitments apart from vague promises and front companies; to turn the winning plan into a contract schedule with targets, evidence, incentives and penalties; to plan local supplier development actions; and to monitor, verify and report performance throughout the contract. With an international perspective, without relying on any one country&#039;s law, and with templates, an Excel exercise and decision scenarios. Completion of PSC-152 is recommended. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Include clear and measurable local content requirements in the tender documents.<\/li><li>Evaluate and score bidders&#039; local content plans.<\/li><li>Turn the local content plan into contractual obligations that can be monitored.<\/li><li>Plan local supplier development actions.<\/li><li>Monitor and report a contract&#039;s local content performance.<\/li><\/ul>        <p><b>Who it is for:<\/b> Procurement, contracts, suppliers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International local content best practice \u00b7 IOGP \/ industry practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-255-planos-de-conteudo-local-em-concursos-e-contratos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"2\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-256 expediting, inspection and quality control of equipment monitoring critical orders, shop inspection, factory acceptance tests (fat), documentation and deliveries. en 10204 (3.1\/3.2) inspection and test plans (itp) iogp \/ industry practice planos de inspe\u00e7\u00e3o e ensaio (itp) iogp \/ pr\u00e1ticas da ind\u00fastria\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Expediting, Inspection and Quality Control of Equipment<\/strong><small>PSC-256 \u00b7 Intermediate \u00b7 5 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Monitoring critical orders, shop inspection, factory acceptance tests (FAT), documentation and deliveries.<\/span>\n          <span class=\"tcat-std\"><i>EN 10204 (3.1\/3.2)<\/i><i>inspection and test plans (ITP)<\/i><i>IOGP \/ industry practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A critical piece of equipment that arrives late, or arrives on time but with defects, can delay an entire project or compromise the safety of a facility. This course teaches you to follow up critical equipment orders from award to shipment. You will learn to plan expediting according to the level of risk, read supplier schedules and spot signs of delay; interpret inspection and test plans (ITP) and hold, witness and review points; prepare and attend factory acceptance tests (FAT), with punch lists and conditional acceptance; manage third-party inspection and handle non-conformities and concession requests; and check the manufacturing record book, issue the release note and prepare packing and shipping documents. Based on international good practice in the oil and gas sector, with an Excel exercise, decision scenarios and downloadable checklists. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Plan the expediting of a critical order according to its level of risk.<\/li><li>Interpret an inspection and test plan and its intervention points.<\/li><li>Prepare and attend a factory acceptance test.<\/li><li>Manage a third-party inspection and handle non-conformities.<\/li><li>Check the final documentation and release the equipment for shipment.<\/li><\/ul>        <p><b>Who it is for:<\/b> Procurement, expediting, quality<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> EN 10204 (3.1\/3.2) \u00b7 inspection and test plans (ITP) \u00b7 IOGP \/ industry practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-256-expediting-inspecao-e-controlo-de-qualidade-de-equipamentos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-301 strategic category management end-to-end category strategies, multi-year plans, stakeholder management and value capture. iso 20400 (sustainable procurement) category management best practice iso 20400 (compras sustent\u00e1veis) boas pr\u00e1ticas de gest\u00e3o de categorias\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Strategic Category Management<\/strong><small>PSC-301 \u00b7 Advanced \u00b7 10 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">End-to-end category strategies, multi-year plans, stakeholder management and value capture.<\/span>\n          <span class=\"tcat-std\"><i>ISO 20400 (sustainable procurement)<\/i><i>category management best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Category management turns procurement from a series of tenders into a multi-year strategy, built with the business areas and measured in real value. In this advanced course you follow Sofia, fleet maintenance category manager at Nova Rota Log\u00edstica, a fictitious company, from the category diagnosis to the annual strategy review. You will organise the category management model and its governance, diagnose spend, demand, market and costs, assess strategic options and value levers, build a multi-year plan, engage stakeholders, implement the strategy, measure the value captured together with the finance function and review the strategy in a cycle of continuous improvement. With Excel exercises, decision scenarios, drag-and-drop activities, an integrated case, knowledge checks in every module and downloadable templates. Designed for category and procurement managers. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the category management model and its governance in the organisation.<\/li><li>Carry out a complete diagnosis of a category (spend, demand, market, costs and risks).<\/li><li>Assess the strategic options and value levers of a category.<\/li><li>Build a multi-year category plan with targets and initiatives.<\/li><li>Engage stakeholders and manage resistance to the strategy.<\/li><li>Implement the strategy and measure the value actually captured.<\/li><li>Review the performance of a category strategy and update it.<\/li><\/ul>        <p><b>Who it is for:<\/b> Category and procurement managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 20400 (sustainable procurement) \u00b7 category management best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-301-gestao-estrategica-de-categorias\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-302 supply chain risk management and resilience mapping and assessing supply risks, alternative sources, business continuity and response to disruptions. iso 31000 iso 22301 iso 28000\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Supply Chain Risk Management and Resilience<\/strong><small>PSC-302 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Mapping and assessing supply risks, alternative sources, business continuity and response to disruptions.<\/span>\n          <span class=\"tcat-std\"><i>ISO 31000<\/i><i>ISO 22301<\/i><i>ISO 28000<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A factory can have the best processes in the world and still come to a halt within a week because a second-tier supplier nobody knew about stopped delivering. In this advanced course you follow In\u00eas, supply chain risk manager at Atl\u00e2ntico Bebidas, a fictitious beverage company, as she classifies supply risks, maps the supply chain beyond the first tier, assesses and prioritises risks by likelihood, impact and recovery time, chooses proportionate mitigation strategies, builds the supply chain into the business continuity plan and coordinates the response to a real disruption. Aligned with the guidance of ISO 31000, ISO 22301 and ISO 28000, without replacing a reading of the standards. With hotspots, Excel exercises, drag-and-drop activities, crisis scenarios, knowledge checks in every module and downloadable templates. Designed for procurement and supply chain managers. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Classify supply risks and their impact on the business.<\/li><li>Map critical suppliers beyond the first tier.<\/li><li>Assess supply risks by likelihood, impact and recovery time.<\/li><li>Select mitigation strategies proportionate to the risk.<\/li><li>Build the supply chain into the business continuity plan.<\/li><li>Coordinate the response to a supply disruption.<\/li><\/ul>        <p><b>Who it is for:<\/b> Procurement and supply chain managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 31000 \u00b7 ISO 22301 \u00b7 ISO 28000<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-302-gestao-de-riscos-e-resiliencia-da-cadeia-de-abastecimento\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-303 advanced negotiation and complex contract management multi-party negotiations, long-term contracts, variations, claims and dispute resolution. international negotiation and contract management best practice international mediation and arbitration boas pr\u00e1ticas internacionais de negocia\u00e7\u00e3o e gest\u00e3o de contratos media\u00e7\u00e3o e arbitragem internacionais\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Advanced Negotiation and Complex Contract Management<\/strong><small>PSC-303 \u00b7 Advanced \u00b7 10 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Multi-party negotiations, long-term contracts, variations, claims and dispute resolution.<\/span>\n          <span class=\"tcat-std\"><i>International negotiation and contract management best practice<\/i><i>international mediation and arbitration<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The contracts that create the most value, and cause the most problems, are long, complex and involve several parties. In this advanced course you follow Marta, contracts director at Rede Hospitalar Horizonte, a fictitious organisation, as she negotiates and manages a seven-year integrated maintenance and services contract with a consortium. You will prepare multi-party, multi-issue negotiations, apply interest-based negotiation to create and share value, structure long-term contracts with adjustment and governance mechanisms, manage significant variations, assess claims, choose the most suitable dispute resolution mechanism and manage a relationship in crisis, including exit from the contract. It does not replace legal advice, which varies from country to country. With decision scenarios, case studies, Excel exercises with model answers, knowledge checks in every module and downloadable templates. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Prepare multi-party, multi-issue negotiations.<\/li><li>Apply interest-based negotiation to create and share value.<\/li><li>Structure long-term contracts with adjustment and governance mechanisms.<\/li><li>Manage significant variations while keeping the contract in balance.<\/li><li>Assess a supplier&#039;s claim and prepare the response.<\/li><li>Choose the most suitable dispute resolution mechanism for each situation.<\/li><li>Manage a contractual relationship in crisis, including termination.<\/li><\/ul>        <p><b>Who it is for:<\/b> Contract and procurement managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> International negotiation and contract management best practice \u00b7 international mediation and arbitration<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-303-negociacao-avancada-e-gestao-de-contratos-complexos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-304 digital transformation of procurement e-procurement, source-to-pay, spend analytics, automation and responsible use of ai in procurement. oecd ai principles iso\/iec 42001 e-procurement best practice princ\u00edpios de ia da ocde boas pr\u00e1ticas de e-procurement\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Digital Transformation of Procurement<\/strong><small>PSC-304 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">E-procurement, source-to-pay, spend analytics, automation and responsible use of AI in procurement.<\/span>\n          <span class=\"tcat-std\"><i>OECD AI Principles<\/i><i>ISO\/IEC 42001<\/i><i>e-procurement best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Digitalising procurement promises faster processes, reliable data and teams freed up for strategic work, but many projects end up as expensive systems that nobody uses. In this advanced course you follow Joana, procurement digital transformation programme manager at Horizonte Servi\u00e7os, a fictitious services company operating in several countries. You will describe the source-to-pay solution architecture, use e-sourcing and e-procurement tools, build a reliable spend analysis from data from several sources, identify processes to automate while keeping internal control, assess artificial intelligence use cases and their risks, and draw up a transformation roadmap with a business case, solution selection and change management. Aligned, as an introduction, with references such as the OECD AI Principles and ISO\/IEC 42001. With step-by-step simulations, Excel exercises with model answers, decision scenarios, knowledge checks in every module and downloadable templates. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the architecture of digital source-to-pay solutions.<\/li><li>Use e-sourcing and e-procurement tools in purchasing processes.<\/li><li>Build a reliable spend analysis from data from several sources.<\/li><li>Identify procurement processes that can be automated while keeping internal control.<\/li><li>Assess AI use cases in procurement and their risks.<\/li><li>Draw up a digital transformation roadmap for the procurement function.<\/li><\/ul>        <p><b>Who it is for:<\/b> Procurement managers, IT systems staff<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> OECD AI Principles \u00b7 ISO\/IEC 42001 \u00b7 e-procurement best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-304-transformacao-digital-do-procurement\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-305 leading the procurement function: organisation, kpis and governance organisational model, policies and authority levels, kpis, internal control and value for the business. three lines model (iia) coso iso 20400 (sustainable procurement) modelo das tr\u00eas linhas (iia) iso 20400 (compras sustent\u00e1veis)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Leading the Procurement Function: Organisation, KPIs and Governance<\/strong><small>PSC-305 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Organisational model, policies and authority levels, KPIs, internal control and value for the business.<\/span>\n          <span class=\"tcat-std\"><i>Three lines model (IIA)<\/i><i>COSO<\/i><i>ISO 20400 (sustainable procurement)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Leading the procurement function is much more than managing a team of buyers: it means defining the function&#039;s mandate, choosing the organisational model, writing the rules of the game, measuring performance, ensuring control and integrity and showing the board the value that procurement creates. In this advanced course you follow Nzinga, newly appointed procurement director of Grupo Meridional, a fictitious industrial group with factories, warehouses and services. You will analyse the positioning of the function, compare centralised, decentralised and hybrid models, review the procurement policy and the delegation of authority matrix, build a KPI dashboard, assess the internal controls of the purchasing cycle using the three lines model and the COSO approach, and develop the team and the function&#039;s strategic plan. With case studies, decision scenarios, hotspots, drag-and-drop activities, knowledge checks in every module and downloadable templates. Designed for procurement directors and heads of procurement. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Analyse the positioning and mandate of the procurement function.<\/li><li>Choose the procurement organisational model that suits the organisation.<\/li><li>Review the procurement policy and the delegation of authority matrix.<\/li><li>Build a KPI dashboard for the procurement function.<\/li><li>Assess the internal controls of the purchasing cycle.<\/li><li>Develop the team and demonstrate the value of procurement to the business.<\/li><\/ul>        <p><b>Who it is for:<\/b> Procurement directors and heads of procurement<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Three lines model (IIA) \u00b7 COSO \u00b7 ISO 20400 (sustainable procurement)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-305-lideranca-da-funcao-compras-organizacao-kpis-e-governacao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-306 risk management in contracting construction works and services identifying and allocating risks in construction contracts, standard contract models, guarantees, variations and claims. fidic 2017 (red, yellow and silver books) nec4 fidic 2017 (livros vermelho, amarelo e prata)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Risk Management in Contracting Construction Works and Services<\/strong><small>PSC-306 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Identifying and allocating risks in construction contracts, standard contract models, guarantees, variations and claims.<\/span>\n          <span class=\"tcat-std\"><i>FIDIC 2017 (Red, Yellow and Silver Books)<\/i><i>NEC4<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>In a construction contract, every risk that was not thought through before signing ends up appearing on site, in the form of variations, delays, claims or disputes. In this advanced course you follow the construction of a logistics centre for Nova Rota Log\u00edstica, a fictitious employer, from identifying the risks to resolving the contractor&#039;s claims. You will identify the main risks of a construction project, compare the international standard contract models (traditional construction, design and build, turnkey; the FIDIC and NEC families of contracts, in general terms), draft and review the allocation of risk, choose guarantees, manage variations and delays, and handle claims within the contractual procedures. With case studies, decision scenarios, hotspots, drag-and-drop activities, an Excel exercise and downloadable templates. Designed for employers, contract managers and engineers. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identify the main risks of a contract for construction works and services.<\/li><li>Compare the international standard contract models and the allocation of risk in each.<\/li><li>Draft or review risk allocation clauses.<\/li><li>Select the appropriate guarantees for a construction contract.<\/li><li>Manage variations and delays in a construction contract.<\/li><li>Handle contractors&#039; claims within the contractual procedures.<\/li><\/ul>        <p><b>Who it is for:<\/b> Project owners (employers), contract managers, engineers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> FIDIC 2017 (Red, Yellow and Silver Books) \u00b7 NEC4<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-306-gestao-de-riscos-na-contratacao-de-obras-e-servicos-de-construcao\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-307 strategic public procurement strategic planning of public procurement, value for money, sustainable procurement and innovation, performance and control. uncitral model law on public procurement (2011) wto agreement on government procurement (gpa) oecd recommendation on public procurement maps world bank procurement framework iso 20400 (sustainable procurement) lei-modelo uncitral de contrata\u00e7\u00e3o p\u00fablica (2011) acordo gpa da omc recomenda\u00e7\u00e3o da ocde sobre contrata\u00e7\u00e3o p\u00fablica quadro de procurement do banco mundial iso 20400 (compras sustent\u00e1veis)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Strategic Public Procurement<\/strong><small>PSC-307 \u00b7 Advanced \u00b7 10 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Strategic planning of public procurement, value for money, sustainable procurement and innovation, performance and control.<\/span>\n          <span class=\"tcat-std\"><i>UNCITRAL Model Law on Public Procurement (2011)<\/i><i>WTO Agreement on Government Procurement (GPA)<\/i><i>OECD Recommendation on Public Procurement<\/i><i>MAPS<\/i><i>World Bank Procurement Framework<\/i><i>ISO 20400 (sustainable procurement)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Public procurement accounts for a very large share of government spending and can be used for much more than following rules: to obtain value for money, support sustainability, open markets to small and medium-sized enterprises, stimulate innovation and strengthen citizens&#039; trust. In this advanced course you follow the Public Procurement Agency of a fictitious country as it turns public procurement into a strategic tool. You will plan procurement on the basis of spend and needs, apply value for money, include environmental and social criteria, choose innovation procurement instruments, build performance indicators and strengthen control and integrity. The references are international and described in general terms: the OECD Recommendation on Public Procurement, the UNCITRAL Model Law, the WTO Agreement on Government Procurement, the MAPS methodology and World Bank practice. Designed for public procurement officers and managers. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain public procurement as a strategic public policy tool.<\/li><li>Draw up a strategic public procurement plan on the basis of spend and needs.<\/li><li>Apply the concept of value for money to public procurement decisions.<\/li><li>Include environmental and social criteria in public procedures.<\/li><li>Select innovation procurement instruments.<\/li><li>Build performance indicators for a public procurement system or entity.<\/li><li>Strengthen control and integrity throughout the public procurement cycle.<\/li><\/ul>        <p><b>Who it is for:<\/b> Public procurement officers and managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> UNCITRAL Model Law on Public Procurement (2011) \u00b7 WTO Agreement on Government Procurement (GPA) \u00b7 OECD Recommendation on Public Procurement \u00b7 MAPS \u00b7 World Bank Procurement Framework \u00b7 ISO 20400 (sustainable procurement)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-307-contratacao-publica-estrategica\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-308 public procurement reform and capacity building assessing a public procurement system, planning reforms, strengthening institutional capacity and measuring results. uncitral model law on public procurement (2011) wto agreement on government procurement (gpa) oecd recommendation on public procurement maps world bank procurement framework lei-modelo uncitral de contrata\u00e7\u00e3o p\u00fablica (2011) acordo gpa da omc recomenda\u00e7\u00e3o da ocde sobre contrata\u00e7\u00e3o p\u00fablica quadro de procurement do banco mundial\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Public Procurement Reform and Capacity Building<\/strong><small>PSC-308 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Assessing a public procurement system, planning reforms, strengthening institutional capacity and measuring results.<\/span>\n          <span class=\"tcat-std\"><i>UNCITRAL Model Law on Public Procurement (2011)<\/i><i>WTO Agreement on Government Procurement (GPA)<\/i><i>OECD Recommendation on Public Procurement<\/i><i>MAPS<\/i><i>World Bank Procurement Framework<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Reforming a public procurement system is much more than passing a new law: it means assessing the existing system rigorously, choosing priorities, sequencing the changes, strengthening the institutions, professionalising buyers and measuring whether the results are delivered. In this advanced course you follow the Public Procurement Regulatory Authority of a fictitious country through a reform process. You will describe the components of a national system, apply the logic of the MAPS methodology for assessing public procurement systems, plan the reform with priorities, sequencing and risks, design an institutional strengthening programme, including electronic public procurement and review bodies, plan the professionalisation of public buyers and build a results framework. The international references (OECD, MAPS, UNCITRAL, WTO, World Bank) are used in general terms. Designed for public procurement policy makers and regulators. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Describe the components of a national public procurement system.<\/li><li>Apply the logic of the MAPS methodology to the assessment of a public procurement system.<\/li><li>Draw up a reform plan with priorities, sequencing and risks.<\/li><li>Design an institutional capacity building programme.<\/li><li>Plan the professionalisation of public buyers.<\/li><li>Measure the results of a reform and ensure its continuity.<\/li><\/ul>        <p><b>Who it is for:<\/b> Public procurement policy makers and regulators<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> UNCITRAL Model Law on Public Procurement (2011) \u00b7 WTO Agreement on Government Procurement (GPA) \u00b7 OECD Recommendation on Public Procurement \u00b7 MAPS \u00b7 World Bank Procurement Framework<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-308-reforma-e-capacitacao-dos-sistemas-de-compras-publicas\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-309 advanced incoterms\u00ae 2020: disputes, letters of credit, insurance and project cargo in-depth study with real cases: transfer of risk and ownership, letters of credit (ucp 600), cargo insurance, project cargo and oil &amp; gas, disputes and clause drafting. incoterms\u00ae 2020 (icc) ucp 600 (icc) institute cargo clauses cisg \u2014 overview cisg \u2014 no\u00e7\u00e3o\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Advanced Incoterms\u00ae 2020: Disputes, Letters of Credit, Insurance and Project Cargo<\/strong><small>PSC-309 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">In-depth study with real cases: transfer of risk and ownership, letters of credit (UCP 600), cargo insurance, project cargo and Oil &amp; Gas, disputes and clause drafting.<\/span>\n          <span class=\"tcat-std\"><i>Incoterms\u00ae 2020 (ICC)<\/i><i>UCP 600 (ICC)<\/i><i>Institute Cargo Clauses<\/i><i>CISG \u2014 overview<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>An advanced Level 3 course for those who manage procurement, logistics, trade finance, commercial legal matters or projects and need to master the Incoterms\u00ae 2020 rules when the stakes are high. An in-depth study, with real cases decided by courts in the United Kingdom and the United States and documented maritime events: the relationship between risk, ownership and payment; documentary credits subject to UCP 600 and the consistency of the documents with the rule; cargo insurance under the Institute Cargo Clauses and general average; logistics disruption, demurrage and congestion; project cargo, heavy cargo and Oil &amp; Gas, including logistics bases and offshore delivery points; building claims, time limits and evidence; and drafting complete delivery clauses, with an integrating case. It includes Excel exercises with model answers and illustrative clause templates. Prerequisite: PSC-213 (Incoterms\u00ae 2020 in Practice) or equivalent experience. The course explains the ICC rules in its own words and does not replace the official publication or legal advice. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguish, and align in the contract, the passing of risk, the transfer of ownership and the timing of payment.<\/li><li>Align the Incoterms\u00ae rule, the documents and the documentary credit to avoid discrepancies.<\/li><li>Assess the insurance cover appropriate to the chosen rule and manage claims and general average.<\/li><li>Allocate in the contract the costs and risks of delays, congestion, deviations and demurrage that the rules do not resolve.<\/li><li>Choose and draft the rule and place of delivery for project cargo, heavy cargo and Oil &amp; Gas supplies.<\/li><li>Build and defend a claim relating to delivery, risk or documents, meeting time limits and evidence requirements.<\/li><li>Draft complete delivery clauses and apply them in an end-to-end integrating case.<\/li><\/ul>        <p><b>Who it is for:<\/b> Procurement and logistics managers, trade finance, commercial legal, projects (incl. Oil &amp; Gas)<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Incoterms\u00ae 2020 (ICC) \u00b7 UCP 600 (ICC) \u00b7 Institute Cargo Clauses \u00b7 CISG \u2014 overview<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-309-incoterms-2020-avancado-litigios-creditos-documentarios-seguro-e-carga-de-projeto\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-351 contracting strategy for major capital projects (epc\/epci) contracting strategy from feed onwards: epc, epci, alliances, work packages, interfaces and risk management. iogp \/ industry practice iogp jip33 (standardised specifications) iogp \/ pr\u00e1ticas da ind\u00fastria iogp jip33 (especifica\u00e7\u00f5es normalizadas)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Contracting Strategy for Major Capital Projects (EPC\/EPCI)<\/strong><small>PSC-351 \u00b7 Advanced \u00b7 10 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Contracting strategy from FEED onwards: EPC, EPCI, alliances, work packages, interfaces and risk management.<\/span>\n          <span class=\"tcat-std\"><i>IOGP \/ industry practice<\/i><i>IOGP JIP33 (standardised specifications)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>In a major oil and gas capital project, the way the work is divided up and contracted often decides, before the first steel is cut, whether the project stays on budget and on schedule. In this advanced course you follow Projeto Coral, a fictitious offshore development, from FEED to contractor mobilisation. You will relate the project phases to contracting decisions, prepare the market during FEED, compare the EPC, EPCI and EPCm models, discipline contracts and alliances, divide the scope into work packages, control interfaces, allocate risks between the operator and the contractors, and plan the tender and the transition to execution. With decision scenarios, case studies, hotspots, drag-and-drop activities, knowledge checks in every module and downloadable templates. Designed for project, contract and procurement managers in the sector. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Relate the phases of a capital project to contracting decisions.<\/li><li>Prepare contracting during FEED and engage the supply market.<\/li><li>Compare the main contracting models for major projects (EPC, EPCI, EPCm, discipline contracts and alliances).<\/li><li>Define the contracting strategy and the division of scope into work packages.<\/li><li>Identify and control the interfaces between packages and contractors.<\/li><li>Allocate project risks between the operator and the contractors.<\/li><li>Plan the tender and the transition to execution of an EPC\/EPCI contract.<\/li><\/ul>        <p><b>Who it is for:<\/b> Project, contract and procurement managers in the oil and gas sector<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IOGP \/ industry practice \u00b7 IOGP JIP33 (standardised specifications)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-351-estrategia-de-contratacao-em-grandes-projetos-de-capital-epc-epci\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-352 oil and gas contracts: variations, claims and disputes variation orders, contractor claims, evidence and records, negotiation and dispute resolution. iogp \/ industry practice scl delay and disruption protocol international arbitration iogp \/ pr\u00e1ticas da ind\u00fastria arbitragem internacional\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Oil and Gas Contracts: Variations, Claims and Disputes<\/strong><small>PSC-352 \u00b7 Advanced \u00b7 10 h \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Variation orders, contractor claims, evidence and records, negotiation and dispute resolution.<\/span>\n          <span class=\"tcat-std\"><i>IOGP \/ industry practice<\/i><i>SCL Delay and Disruption Protocol<\/i><i>international arbitration<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>In an oilfield services contract, a rig on standby waiting for materials or an installation vessel held up by bad weather can cost more in a few days than many entire contracts. In this advanced course you follow Projeto \u00c2mbar, a fictitious drilling and subsea tie-back campaign, and learn to manage variations, claims and disputes professionally. You will distinguish formal, constructive and scope variations, process variation orders from request to approval, analyse contractors&#039; claims, organise the evidence with daily reports, vessel logs and delay analysis (with the SCL Delay and Disruption Protocol as a reference), negotiate on the basis of rights and interests, choose the resolution route provided for in the contract and apply practices that prevent disputes. With case studies, decision scenarios, Excel exercises and downloadable templates. Designed for contract managers, lawyers and project managers in the sector. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Distinguish formal, constructive and scope variations in oil and gas contracts.<\/li><li>Process a variation order from request to approval.<\/li><li>Analyse a claim from an oilfield services contractor.<\/li><li>Organise the supporting evidence to defend or negotiate a claim.<\/li><li>Negotiate the settlement of a claim on the basis of rights and interests.<\/li><li>Choose the dispute resolution route provided for in the contract.<\/li><li>Apply practices that reduce variations, claims and disputes.<\/li><\/ul>        <p><b>Who it is for:<\/b> Contract managers, legal, project teams<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IOGP \/ industry practice \u00b7 SCL Delay and Disruption Protocol \u00b7 international arbitration<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-352-contratos-petroliferos-alteracoes-reclamacoes-e-disputas\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"PSC\" data-l=\"3\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"psc-353 upstream supply chain: integrated planning and cost reduction integrated activity planning, resource sharing between operators, logistics optimisation and cost reduction. iogp \/ industry practice iogp jip33 iogp \/ pr\u00e1ticas da ind\u00fastria\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv3\">Level 3<\/span>\n        <span class=\"tcat-c__t\"><strong>Upstream Supply Chain: Integrated Planning and Cost Reduction<\/strong><small>PSC-353 \u00b7 Advanced \u00b7 8 h 15 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Integrated activity planning, resource sharing between operators, logistics optimisation and cost reduction.<\/span>\n          <span class=\"tcat-std\"><i>IOGP \/ industry practice<\/i><i>IOGP JIP33<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>In an offshore operation, a rig standing idle waiting for a part, a vessel sailing half empty or a helicopter with empty seats costs money every day. In this advanced course you follow Oce\u00e2nica Petr\u00f3leo, a fictitious operator with several offshore fields and a supply base, and learn to reduce the cost of the upstream supply chain without compromising safety. You will identify the cost drivers (rigs, vessels, helicopters, well services, non-productive time), understand integrated activity planning and its levels, link the activity plan to materials planning, assess resource sharing between operators, optimise marine and aviation transport and design a sustainable cost reduction programme. With case studies, decision scenarios, Excel exercises and downloadable templates. Designed for supply chain and operations managers. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identify the main cost drivers of the upstream supply chain.<\/li><li>Explain the levels and the process of integrated activity planning.<\/li><li>Link the integrated plan to materials and services planning.<\/li><li>Assess opportunities for resource sharing between operators.<\/li><li>Optimise marine and aviation transport and the use of the supply base.<\/li><li>Design a sustainable cost reduction programme.<\/li><\/ul>        <p><b>Who it is for:<\/b> Supply chain and operations managers<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> IOGP \/ industry practice \u00b7 IOGP JIP33<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/psc-353-cadeia-de-abastecimento-upstream-planeamento-integrado-e-reducao-de-custos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"GPR\"><h2>Project Management<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"GPR\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"gpr-101 introduction to project management concepts, the project life cycle and the role of the project manager. iso 21502 pmbok\u00ae guide scrum guide guia pmbok\u00ae guia do scrum\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introduction to Project Management<\/strong><small>GPR-101 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Concepts, the project life cycle and the role of the project manager.<\/span>\n          <span class=\"tcat-std\"><i>ISO 21502<\/i><i>PMBOK\u00ae Guide<\/i><i>Scrum Guide<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Opening a new branch, rolling out an IT system, organising a conference or moving premises: every organisation runs on projects. In this introductory course you will learn to tell a project apart from day-to-day operations, understand the triple constraint of scope, time and cost, work through the life cycle phases from initiation to closure, identify the key roles and analyse stakeholders with a power\/interest grid. You will also use four simple, effective tools: the project charter, the work breakdown structure (WBS), the Gantt chart and the risk register. You will follow In\u00eas, project manager for Atl\u00e2ntico Engenharia&#039;s New Headquarters project, and practise with downloadable templates. Based on international references such as ISO 21502, PMI&#039;s PMBOK\u00ae Guide, PRINCE2\u00ae and the Scrum Guide, the course gives you a common language for working on projects in any sector and any country. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Tell projects apart from day-to-day operations and explain the triple constraint and a project&#039;s success criteria.<\/li><li>Describe the phases of the project life cycle: initiation, planning, execution, monitoring and control, and closure.<\/li><li>Identify the roles of the project manager, sponsor and team, and analyse stakeholders with a power\/interest grid.<\/li><li>Use simple planning tools: the project charter, work breakdown structure, Gantt chart and risk register.<\/li><\/ul>        <p><b>Who it is for:<\/b> Managers, team leaders and project team members who are starting to take part in or coordinate projects<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 21502 \u00b7 PMBOK\u00ae Guide \u00b7 Scrum Guide<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/gpr-101-introducao-a-gestao-de-projetos\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"GPR\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"gpr-102 introdu\u00e7\u00e3o ao agile: valores, princ\u00edpios e abordagens o que \u00e9 o trabalho \u00e1gil, quando faz sentido e o que muda para quem integra uma equipa \u00e1gil. agile manifesto scrum guide kanban guide manifesto \u00e1gil guia do scrum guia kanban\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introdu\u00e7\u00e3o ao Agile: Valores, Princ\u00edpios e Abordagens<\/strong><small>GPR-102 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">O que \u00e9 o trabalho \u00e1gil, quando faz sentido e o que muda para quem integra uma equipa \u00e1gil.<\/span>\n          <span class=\"tcat-std\"><i>Agile Manifesto<\/i><i>Scrum Guide<\/i><i>Kanban Guide<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Sprints, quadros com notas, reuni\u00f5es di\u00e1rias de quinze minutos: cada vez mais equipas trabalham de forma \u00e1gil. Mas o que significa isso, quando faz sentido e o que muda para quem integra uma equipa \u00e1gil? Neste curso introdut\u00f3rio, vai conhecer a origem do movimento \u00e1gil e interpretar os quatro valores e os doze princ\u00edpios do Manifesto \u00c1gil. Vai aprender a reconhecer quando uma abordagem \u00e1gil traz vantagem e quando \u00e9 prefer\u00edvel planear \u00e0 partida, e vai conhecer, em linhas gerais, o Scrum, o Kanban e as abordagens h\u00edbridas. Por fim, vai ver o dia a dia de uma equipa \u00e1gil: os pap\u00e9is, a lista de trabalho, a reuni\u00e3o di\u00e1ria, o quadro, a defini\u00e7\u00e3o de feito, a revis\u00e3o e a retrospetiva, e os comportamentos que ajudam a equipa. Acompanha a Amina, que acaba de entrar na equipa \u00e1gil do projeto Rota Digital, numa empresa fict\u00edcia de log\u00edstica. Com atividades de classificar, ordenar, associar e calcular, rondas de pr\u00e1tica e tr\u00eas fichas de exerc\u00edcios com solu\u00e7\u00f5es. Alinhado com o Manifesto \u00c1gil, o Guia do Scrum e o Guia Kanban.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar o que \u00e9 o trabalho \u00e1gil e interpretar os quatro valores e os doze princ\u00edpios do Manifesto \u00c1gil.<\/li><li>Reconhecer quando uma abordagem \u00e1gil, preditiva ou h\u00edbrida \u00e9 mais adequada, com base na incerteza do projeto.<\/li><li>Descrever, em linhas gerais, o Scrum, o Kanban e as abordagens h\u00edbridas.<\/li><li>Descrever o que muda no dia a dia de quem integra uma equipa \u00e1gil e de adotar comportamentos que ajudam a equipa.<\/li><\/ul>        <p><b>Who it is for:<\/b> Todos os colaboradores que integram equipas \u00e1geis ou que v\u00e3o come\u00e7ar a trabalhar com elas, em qualquer \u00e1rea: opera\u00e7\u00f5es, tecnologia, marketing, recursos humanos ou projetos internos.<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Agile Manifesto \u00b7 Scrum Guide \u00b7 Kanban Guide<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/gpr-102-introducao-ao-agile-valores-principios-e-abordagens\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"GPR\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"gpr-103 trabalhar eficazmente numa equipa de projeto o papel de cada membro, compromissos, prazos, registo de tarefas e comunica\u00e7\u00e3o com o gestor de projeto. iso 21502\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Trabalhar Eficazmente numa Equipa de Projeto<\/strong><small>GPR-103 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">O papel de cada membro, compromissos, prazos, registo de tarefas e comunica\u00e7\u00e3o com o gestor de projeto.<\/span>\n          <span class=\"tcat-std\"><i>ISO 21502<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Foi nomeado para um projeto e, al\u00e9m do trabalho habitual, passou a ter tarefas com prazos, uma gestora de projeto e reuni\u00f5es de acompanhamento? Este curso \u00e9 para quem faz parte de uma equipa de projeto sem a dirigir. Vai perceber quem \u00e9 quem no projeto e como lidar com dois chefes, clarificar o que lhe \u00e9 pedido e quando uma tarefa est\u00e1 conclu\u00edda, e combinar com a equipa a forma de trabalhar. Vai aprender a separar esfor\u00e7o, dura\u00e7\u00e3o e prazo, a estimar as suas tarefas, a assumir compromissos realistas, a negociar em vez de dizer sim a tudo e a avisar cedo quando um prazo est\u00e1 em risco. Por fim, vai aprender a manter o registo das suas tarefas atualizado e a comunicar progresso, problemas e riscos ao gestor de projeto em quatro perguntas. Acompanhe a equipa do projeto Oficina Central, numa mina fict\u00edcia, com atividades de classificar, ordenar, associar e calcular, cen\u00e1rios, rondas de pr\u00e1tica, exerc\u00edcios pr\u00e1ticos e quatro materiais para usar no seu projeto. Conte\u00fado alinhado com as boas pr\u00e1ticas internacionais de gest\u00e3o de projetos (ISO 21502).<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar o seu papel e o dos outros intervenientes numa equipa de projeto.<\/li><li>Clarificar o que lhe \u00e9 pedido, incluindo os crit\u00e9rios de aceita\u00e7\u00e3o de cada tarefa.<\/li><li>Estimar o esfor\u00e7o e a dura\u00e7\u00e3o das suas tarefas e assumir compromissos realistas.<\/li><li>Renegociar prazos e encaminhar pedidos de mudan\u00e7a a tempo.<\/li><li>Manter o registo das suas tarefas atualizado com estados claros.<\/li><li>Comunicar progresso, problemas e riscos ao gestor de projeto de forma clara e atempada.<\/li><\/ul>        <p><b>Who it is for:<\/b> Membros de equipas de projeto e especialistas t\u00e9cnicos<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 21502<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/gpr-103-trabalhar-eficazmente-numa-equipa-de-projeto\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"GPR\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"gpr-104 gest\u00e3o de pequenos projetos e iniciativas internas um m\u00e9todo simples para definir, planear, acompanhar e encerrar projetos de pequena dimens\u00e3o. iso 21500 iso 21502\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Gest\u00e3o de Pequenos Projetos e Iniciativas Internas<\/strong><small>GPR-104 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Um m\u00e9todo simples para definir, planear, acompanhar e encerrar projetos de pequena dimens\u00e3o.<\/span>\n          <span class=\"tcat-std\"><i>ISO 21500<\/i><i>ISO 21502<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Reorganizar um armaz\u00e9m, mudar uma equipa de instala\u00e7\u00f5es, lan\u00e7ar um novo formul\u00e1rio ou preparar uma auditoria: muitos projetos internos s\u00e3o conduzidos por t\u00e9cnicos e chefias em paralelo com o trabalho di\u00e1rio. Neste curso pr\u00e1tico, vai aprender um m\u00e9todo simples em quatro passos para definir, planear, acompanhar e encerrar projetos de pequena dimens\u00e3o: a ficha de projeto de uma p\u00e1gina, um plano com tarefas, respons\u00e1veis, marcos, or\u00e7amento e os cinco riscos principais, uma rotina semanal com quadro de tarefas e estado em sem\u00e1foro, a gest\u00e3o de pedidos de altera\u00e7\u00e3o e um encerramento com aceita\u00e7\u00e3o, passagem \u00e0s opera\u00e7\u00f5es e li\u00e7\u00f5es aprendidas. Acompanha a Amina, supervisora de manuten\u00e7\u00e3o numa empresa fict\u00edcia de distribui\u00e7\u00e3o de combust\u00edveis, e pratica com modelos descarreg\u00e1veis em Word, Excel e PDF. O m\u00e9todo est\u00e1 alinhado com as orienta\u00e7\u00f5es internacionais das normas ISO 21500 e ISO 21502, adaptadas \u00e0 escala de um projeto pequeno.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Decidir se uma iniciativa deve ser gerida como projeto e de a definir numa ficha de uma p\u00e1gina, com problema, objetivo mensur\u00e1vel, \u00e2mbito e crit\u00e9rios de aceita\u00e7\u00e3o acordados com o patrocinador.<\/li><li>Construir um plano simples com tarefas, respons\u00e1veis, estimativas, marcos, recursos, or\u00e7amento e os principais riscos.<\/li><li>Acompanhar o progresso com rotinas semanais, comunicar o estado, tratar desvios e pedidos de altera\u00e7\u00e3o e escalar decis\u00f5es ao patrocinador.<\/li><li>Encerrar o projeto com aceita\u00e7\u00e3o formal, passagem \u00e0s opera\u00e7\u00f5es, fecho administrativo, li\u00e7\u00f5es aprendidas e um relat\u00f3rio final de uma p\u00e1gina.<\/li><\/ul>        <p><b>Who it is for:<\/b> T\u00e9cnicos e chefias que conduzem projetos pontuais<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 21500 \u00b7 ISO 21502<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/gpr-104-gestao-de-pequenos-projetos-e-iniciativas-internas\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"GPR\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"gpr-105 o patrocinador do projeto: papel e responsabilidades como o patrocinador apoia, decide e assegura que o projeto entrega os benef\u00edcios esperados. iso 21502 prince2\u00ae apm\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>O Patrocinador do Projeto: Papel e Responsabilidades<\/strong><small>GPR-105 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Como o patrocinador apoia, decide e assegura que o projeto entrega os benef\u00edcios esperados.<\/span>\n          <span class=\"tcat-std\"><i>ISO 21502<\/i><i>PRINCE2\u00ae<\/i><i>APM<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Muitos projetos n\u00e3o falham por falta de t\u00e9cnica: falham porque ningu\u00e9m na dire\u00e7\u00e3o os assume, porque as decis\u00f5es chegam tarde ou porque ningu\u00e9m confirma se trouxeram os benef\u00edcios prometidos. Este curso \u00e9 para quem patrocina projetos. Vai perceber quem \u00e9 o patrocinador, porque \u00e9 que a responsabilidade final n\u00e3o se delega, como se distingue do gestor de projeto e como funciona o comit\u00e9 de dire\u00e7\u00e3o. Vai aprender a apoiar e a decidir ao longo do projeto: no arranque, com toler\u00e2ncias e gest\u00e3o por exce\u00e7\u00e3o, nos pontos de decis\u00e3o, perante pedidos de altera\u00e7\u00e3o e escalamentos, removendo obst\u00e1culos e registando as decis\u00f5es. Por fim, vai distinguir entregas, resultados e benef\u00edcios e ver o papel do patrocinador na aceita\u00e7\u00e3o, no encerramento e na medi\u00e7\u00e3o dos benef\u00edcios depois dele. Acompanha a Fernanda, diretora de opera\u00e7\u00f5es numa empresa mineira fict\u00edcia, no seu primeiro projeto como patrocinadora. Alinhado com a norma ISO 21502, o m\u00e9todo PRINCE2\u00ae e as refer\u00eancias da APM.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar quem \u00e9 o patrocinador do projeto e quais s\u00e3o as suas responsabilidades.<\/li><li>Distinguir o papel do patrocinador do papel do gestor de projeto e dos membros do comit\u00e9 de dire\u00e7\u00e3o.<\/li><li>Aplicar as responsabilidades do patrocinador no arranque, no acompanhamento por exce\u00e7\u00e3o, nos pontos de decis\u00e3o, nas altera\u00e7\u00f5es e nos escalamentos.<\/li><li>Distinguir entregas, resultados e benef\u00edcios e de descrever o papel do patrocinador na aceita\u00e7\u00e3o, no encerramento e na realiza\u00e7\u00e3o dos benef\u00edcios.<\/li><\/ul>        <p><b>Who it is for:<\/b> Diretores e gestores que patrocinam projetos ou que v\u00e3o ser nomeados patrocinadores, e membros de comit\u00e9s de dire\u00e7\u00e3o de projetos, em qualquer setor.<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 21502 \u00b7 PRINCE2\u00ae \u00b7 APM<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/gpr-105-o-patrocinador-do-projeto-papel-e-responsabilidades\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"GPR\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"gpr-106 relat\u00f3rios de progresso e pain\u00e9is de projeto reportar o estado do projeto de forma clara: progresso, desvios, riscos e decis\u00f5es necess\u00e1rias. iso 21502\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Relat\u00f3rios de Progresso e Pain\u00e9is de Projeto<\/strong><small>GPR-106 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Reportar o estado do projeto de forma clara: progresso, desvios, riscos e decis\u00f5es necess\u00e1rias.<\/span>\n          <span class=\"tcat-std\"><i>ISO 21502<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Como est\u00e1 o projeto? Um bom relat\u00f3rio responde a esta pergunta numa p\u00e1gina, com factos, e diz claramente que decis\u00f5es s\u00e3o precisas. Neste curso vai perceber para que serve um relat\u00f3rio de progresso, quem o l\u00ea e o que deve conter, porque \u00e9 que um relat\u00f3rio todo a verde pode ser perigoso e como funcionam as toler\u00e2ncias e a gest\u00e3o por exce\u00e7\u00e3o. Vai aprender a medir o progresso de forma objetiva, com marcos e regras de percentagem combinadas, a calcular desvios simples de prazo e de custo, incluindo o custo comprometido, e a atribuir as cores do sem\u00e1foro com crit\u00e9rios claros. Por fim, vai construir um relat\u00f3rio de uma p\u00e1gina com um resumo executivo e um pedido de decis\u00e3o bem formulado, e um painel leg\u00edvel, com os gr\u00e1ficos certos e sem depender s\u00f3 da cor. Acompanhe o projeto Novo Centro de Distribui\u00e7\u00e3o, de uma empresa fict\u00edcia de log\u00edstica, com atividades, cen\u00e1rios, tr\u00eas exerc\u00edcios pr\u00e1ticos e tr\u00eas materiais para usar nos seus projetos. Conte\u00fado alinhado com as boas pr\u00e1ticas internacionais de gest\u00e3o de projetos (ISO 21502).<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar a finalidade dos relat\u00f3rios de progresso e adaptar o detalhe a cada leitor.<\/li><li>Comparar o progresso real e previsto com a linha de base.<\/li><li>Medir o progresso com marcos e regras objetivas de percentagem conclu\u00edda.<\/li><li>Calcular desvios simples de prazo e de custo, incluindo a previs\u00e3o no fim.<\/li><li>Atribuir um estado com crit\u00e9rios claros e aplicar a gest\u00e3o por exce\u00e7\u00e3o.<\/li><li>Elaborar um relat\u00f3rio de uma p\u00e1gina e um painel que evidenciem desvios, riscos e decis\u00f5es necess\u00e1rias.<\/li><\/ul>        <p><b>Who it is for:<\/b> Gestores de projeto, PMO e membros de equipas de projeto<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 21502<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/gpr-106-relatorios-de-progresso-e-paineis-de-projeto\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"GPR\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"gpr-110 project management essentials: from idea to plan twelve units: getting started, the characteristics and phases of projects, the project life cycle, initiation, goals and objectives, stakeholders, the project team, planning, the project plan and planning tools. uk best practice swot analysis gantt chart boas pr\u00e1ticas do reino unido an\u00e1lise swot diagrama de gantt\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Project Management Essentials: From Idea to Plan<\/strong><small>GPR-110 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Twelve units: getting started, the characteristics and phases of projects, the project life cycle, initiation, goals and objectives, stakeholders, the project team, planning, the project plan and planning tools.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>SWOT analysis<\/i><i>Gantt chart<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The first of two project management courses, for people who run projects without being full-time project managers: what to do when you are given a project, the key characteristics of all projects, the phases of a project and its life cycle, project initiation, setting goals and objectives, managing stakeholders, building a good project team, project planning, what goes into a project plan and the main planning tools. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all twelve units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 SWOT analysis \u00b7 Gantt chart<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/gpr-110-fundamentos-de-gestao-de-projetos-da-ideia-ao-plano-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"GPR\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"gpr-120 running and controlling projects: estimating, risk, tracking and closure thirteen units: estimating work, managing resources, allocating tasks, budgeting, critical path analysis, project risks, execution and control, tracking progress, operational plans and project closure. uk best practice critical path method gantt chart boas pr\u00e1ticas do reino unido m\u00e9todo do caminho cr\u00edtico diagrama de gantt\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Running and Controlling Projects: Estimating, Risk, Tracking and Closure<\/strong><small>GPR-120 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Thirteen units: estimating work, managing resources, allocating tasks, budgeting, critical path analysis, project risks, execution and control, tracking progress, operational plans and project closure.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Critical path method<\/i><i>Gantt chart<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The second of two project management courses, on delivering the plan: estimating work, managing resources, allocating tasks with the BALM method, project budgeting, critical path analysis, managing project risks, execution and control, tracking progress, running an effective project, implementing operational plans, simple techniques, making the project happen and project closure. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all thirteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Critical path method \u00b7 Gantt chart<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/gpr-120-executar-e-controlar-projetos-estimativas-risco-acompanhamento-e-encerramento-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"QUA\"><h2>Quality &amp; Continuous Improvement<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"QUA\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"qua-101 introdu\u00e7\u00e3o \u00e0 gest\u00e3o da qualidade conceitos de qualidade, foco no cliente e abordagem por processos. iso 9000:2026 iso 9001:2026 iso 10002 iso 10004\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Introdu\u00e7\u00e3o \u00e0 Gest\u00e3o da Qualidade<\/strong><small>QUA-101 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Conceitos de qualidade, foco no cliente e abordagem por processos.<\/span>\n          <span class=\"tcat-std\"><i>ISO 9000:2026<\/i><i>ISO 9001:2026<\/i><i>ISO 10002<\/i><i>ISO 10004<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>O que \u00e9, afinal, a qualidade? E porque \u00e9 que um cliente volta, ou n\u00e3o volta, a comprar? Este curso introdut\u00f3rio d\u00e1-lhe os conceitos essenciais da gest\u00e3o da qualidade, explicados com casos de uma f\u00e1brica, de um armaz\u00e9m e de uma obra em contexto africano. Vai perceber o que s\u00e3o requisitos, conformidade e n\u00e3o conformidade, e a diferen\u00e7a entre inspecionar, controlar, garantir e gerir a qualidade. Vai aprender a identificar os seus clientes, externos e internos, a ouvir a voz do cliente e a tratar uma reclama\u00e7\u00e3o como uma oportunidade. Vai descrever um processo, com as suas entradas, atividades e sa\u00eddas, e aplicar o ciclo PDCA a um problema real. Termina com os sete princ\u00edpios da gest\u00e3o da qualidade e com uma vis\u00e3o clara do que \u00e9 um sistema de gest\u00e3o da qualidade alinhado com a ISO 9001, incluindo a nova edi\u00e7\u00e3o de 2026. Para todos os colaboradores, t\u00e9cnicos e chefias, sem conhecimentos pr\u00e9vios.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar o conceito de qualidade e distinguir requisitos, conformidade e n\u00e3o conformidade.<\/li><li>Distinguir inspe\u00e7\u00e3o, controlo, garantia e gest\u00e3o da qualidade.<\/li><li>Identificar os clientes externos e internos e as partes interessadas do seu trabalho, e de explicar como se conhecem e satisfazem os seus requisitos.<\/li><li>Descrever um processo pelas suas entradas, atividades, sa\u00eddas, recursos e indicadores.<\/li><li>Aplicar o ciclo PDCA e a mentalidade de risco a uma situa\u00e7\u00e3o simples de trabalho.<\/li><li>Enumerar os sete princ\u00edpios da gest\u00e3o da qualidade e de explicar o que \u00e9 um sistema de gest\u00e3o da qualidade alinhado com a ISO 9001.<\/li><\/ul>        <p><b>Who it is for:<\/b> Todos os colaboradores, t\u00e9cnicos e chefias de opera\u00e7\u00f5es<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 9000:2026 \u00b7 ISO 9001:2026 \u00b7 ISO 10002 \u00b7 ISO 10004<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/qua-101-introducao-a-gestao-da-qualidade\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"QUA\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"qua-102 lean: conceitos essenciais e elimina\u00e7\u00e3o de desperd\u00edcios os princ\u00edpios lean, os oito desperd\u00edcios e como identific\u00e1-los no pr\u00f3prio posto de trabalho. lean (toyota production system) lean (sistema de produ\u00e7\u00e3o toyota)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Lean: Conceitos Essenciais e Elimina\u00e7\u00e3o de Desperd\u00edcios<\/strong><small>QUA-102 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Os princ\u00edpios Lean, os oito desperd\u00edcios e como identific\u00e1-los no pr\u00f3prio posto de trabalho.<\/span>\n          <span class=\"tcat-std\"><i>Lean (Toyota Production System)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>V\u00e1lvulas \u00e0 espera numa palete, ferramentas que n\u00e3o se encontram, pap\u00e9is refeitos, cami\u00f5es parados no cais: em todos os locais de trabalho h\u00e1 tempo e esfor\u00e7o que se perdem sem que ningu\u00e9m d\u00ea por isso. Neste curso vai conhecer a origem do Lean no Sistema de Produ\u00e7\u00e3o Toyota, os seus cinco princ\u00edpios e a diferen\u00e7a entre o que acrescenta valor para o cliente e o que \u00e9 desperd\u00edcio. Vai aprender a reconhecer os oito desperd\u00edcios com exemplos da oficina, do armaz\u00e9m e do escrit\u00f3rio, e a observar o seu pr\u00f3prio posto, registar factos, perguntar porqu\u00ea e propor melhorias simples, sem nunca p\u00f4r em causa a seguran\u00e7a nem a qualidade. Inclui atividades interativas, cen\u00e1rios e tr\u00eas materiais para usar no terreno: o cart\u00e3o dos oito desperd\u00edcios, a folha de observa\u00e7\u00e3o e a ficha de sugest\u00e3o de melhoria.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar a origem do Lean e os seus cinco princ\u00edpios.<\/li><li>Distinguir as atividades que acrescentam valor, as necess\u00e1rias e o desperd\u00edcio.<\/li><li>Reconhecer os oito desperd\u00edcios e dar exemplos na produ\u00e7\u00e3o, na log\u00edstica e no escrit\u00f3rio.<\/li><li>Observar o pr\u00f3prio posto de trabalho e registar desperd\u00edcios com factos.<\/li><li>Propor melhorias simples e seguras, sabendo o que exige autoriza\u00e7\u00e3o da chefia.<\/li><\/ul>        <p><b>Who it is for:<\/b> Operadores, chefias de primeira linha e equipas de melhoria<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Lean (Toyota Production System)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/qua-102-lean-conceitos-essenciais-e-eliminacao-de-desperdicios\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"QUA\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"qua-103 six sigma: conceitos essenciais varia\u00e7\u00e3o, voz do cliente, ciclo dmaic e pap\u00e9is numa equipa six sigma, a n\u00edvel de sensibiliza\u00e7\u00e3o e sem certifica\u00e7\u00e3o. iso 13053-1 dmaic (six sigma)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Six Sigma: Conceitos Essenciais<\/strong><small>QUA-103 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Varia\u00e7\u00e3o, voz do cliente, ciclo DMAIC e pap\u00e9is numa equipa Six Sigma, a n\u00edvel de sensibiliza\u00e7\u00e3o e sem certifica\u00e7\u00e3o.<\/span>\n          <span class=\"tcat-std\"><i>ISO 13053-1<\/i><i>DMAIC (Six Sigma)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Dois sacos da mesma linha nunca pesam exatamente o mesmo, e \u00e9 essa varia\u00e7\u00e3o que, muitas vezes, est\u00e1 por tr\u00e1s das reclama\u00e7\u00f5es. Neste curso de sensibiliza\u00e7\u00e3o vai perceber o que \u00e9 o Six Sigma, porque o cliente sente a varia\u00e7\u00e3o e n\u00e3o a m\u00e9dia, como distinguir causas comuns de causas especiais e como transformar a voz do cliente em requisitos mensur\u00e1veis. Vai seguir, fase a fase, um projeto numa linha de ensacagem de cimento ao longo do ciclo DMAIC (definir, medir, analisar, melhorar e controlar), alinhado com a ISO 13053-1, e conhecer os pap\u00e9is numa equipa Six Sigma, do patrocinador ao Yellow Belt. Inclui atividades interativas, cen\u00e1rios e tr\u00eas materiais de apoio. N\u00e3o confere nenhuma \u00abbelt\u00bb nem certifica\u00e7\u00e3o.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar o que \u00e9 o Six Sigma e porque a varia\u00e7\u00e3o afeta o cliente.<\/li><li>Distinguir causas comuns e causas especiais de varia\u00e7\u00e3o e a resposta adequada a cada uma.<\/li><li>Traduzir a voz do cliente em requisitos cr\u00edticos para a qualidade mensur\u00e1veis.<\/li><li>Descrever as cinco fases do ciclo DMAIC e as ferramentas simples de cada uma.<\/li><li>Identificar os pap\u00e9is numa equipa Six Sigma e contribuir como membro de um projeto.<\/li><\/ul>        <p><b>Who it is for:<\/b> T\u00e9cnicos, chefias e quem participa em projetos de melhoria<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 13053-1 \u00b7 DMAIC (Six Sigma)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/qua-103-six-sigma-conceitos-essenciais\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"QUA\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"qua-104 a qualidade no posto de trabalho: procedimentos, registos e n\u00e3o conformidades seguir procedimentos, preencher registos corretamente e detetar e reportar n\u00e3o conformidades. iso 9001\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>A Qualidade no Posto de Trabalho: Procedimentos, Registos e N\u00e3o Conformidades<\/strong><small>QUA-104 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Seguir procedimentos, preencher registos corretamente e detetar e reportar n\u00e3o conformidades.<\/span>\n          <span class=\"tcat-std\"><i>ISO 9001<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A qualidade de um produto decide-se em cada posto de trabalho, todos os dias. Este curso mostra a operadores, t\u00e9cnicos e pessoal de armaz\u00e9m e produ\u00e7\u00e3o o que a qualidade lhes pede, em linguagem simples e com exemplos de uma f\u00e1brica e de um armaz\u00e9m. Aprenda a ler e a seguir procedimentos e instru\u00e7\u00f5es de trabalho, a confirmar que usa a vers\u00e3o em vigor e a agir quando um procedimento n\u00e3o pode ser cumprido, sem improvisar. Descubra como preencher registos completos, leg\u00edveis e verdadeiros, como corrigir um erro sem apagar o valor original e porque \u00e9 que um registo feito \u00abdepois\u00bb perde valor, com base nos princ\u00edpios ALCOA+ de integridade de dados. Por fim, aprenda a reconhecer uma n\u00e3o conformidade, a identificar e separar o produto suspeito e a report\u00e1-la de forma clara, para que possa ser tratada a tempo. Um curso pr\u00e1tico, alinhado com a ISO 9001, com cen\u00e1rios em contexto africano e materiais de apoio para usar no posto.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar o que \u00e9 a qualidade do ponto de vista de quem executa o trabalho e de identificar de onde v\u00eam os requisitos.<\/li><li>Distinguir os principais documentos do sistema da qualidade e de seguir uma instru\u00e7\u00e3o de trabalho na vers\u00e3o em vigor.<\/li><li>Agir corretamente quando um procedimento n\u00e3o pode ser cumprido ou parece errado.<\/li><li>Preencher registos completos, leg\u00edveis, feitos no momento e verdadeiros, e de corrigir um registo sem ocultar o valor original.<\/li><li>Reconhecer uma n\u00e3o conformidade e de identificar e separar o produto suspeito.<\/li><li>Reportar uma n\u00e3o conformidade de forma clara e de distinguir corre\u00e7\u00e3o de a\u00e7\u00e3o corretiva.<\/li><\/ul>        <p><b>Who it is for:<\/b> Operadores, t\u00e9cnicos e pessoal de armaz\u00e9m e produ\u00e7\u00e3o<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 9001<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/qua-104-a-qualidade-no-posto-de-trabalho-procedimentos-registos-e-nao-conformidades\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"QUA\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"qua-105 sistemas de gest\u00e3o integrados: introdu\u00e7\u00e3o (iso 9001, 14001 e 45001) a estrutura comum das normas iso, vantagens da integra\u00e7\u00e3o e como qualidade, ambiente e seguran\u00e7a se articulam. iso 9001:2026 iso 14001:2026 iso 45001:2018 (under revision) harmonised structure (annex sl) iso 19011 iso 45001:2018 (em revis\u00e3o) estrutura harmonizada (anexo sl)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Sistemas de Gest\u00e3o Integrados: Introdu\u00e7\u00e3o (ISO 9001, 14001 e 45001)<\/strong><small>QUA-105 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">A estrutura comum das normas ISO, vantagens da integra\u00e7\u00e3o e como qualidade, ambiente e seguran\u00e7a se articulam.<\/span>\n          <span class=\"tcat-std\"><i>ISO 9001:2026<\/i><i>ISO 14001:2026<\/i><i>ISO 45001:2018 (under revision)<\/i><i>Harmonised Structure (Annex SL)<\/i><i>ISO 19011<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A sua organiza\u00e7\u00e3o tem um sistema da qualidade, outro de ambiente e outro de seguran\u00e7a, cada um com o seu manual, as suas auditorias e as suas reuni\u00f5es? Este curso introdut\u00f3rio mostra porque \u00e9 que a ISO 9001, a ISO 14001 e a ISO 45001 podem funcionar como um \u00fanico sistema de gest\u00e3o integrado. Vai perceber o prop\u00f3sito de cada norma, conhecer a estrutura harmonizada de dez sec\u00e7\u00f5es que todas partilham e distinguir o que \u00e9 comum do que \u00e9 espec\u00edfico de cada uma. Vai avaliar as vantagens e os desafios da integra\u00e7\u00e3o e seguir as etapas propostas pelo guia pr\u00e1tico da ISO de 2026: preparar, ligar e integrar. Termina a ver como qualidade, ambiente e seguran\u00e7a se articulam no dia a dia: numa tarefa, num procedimento, numa auditoria combinada e numa revis\u00e3o pela gest\u00e3o \u00fanica. Inclui o estado das novas edi\u00e7\u00f5es da ISO 9001 e da ISO 14001, publicadas em 2026, e da revis\u00e3o da ISO 45001. Casos de uma empresa fict\u00edcia de servi\u00e7os industriais em contexto africano.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar o que \u00e9 um sistema de gest\u00e3o e qual \u00e9 o prop\u00f3sito da ISO 9001, da ISO 14001 e da ISO 45001.<\/li><li>Descrever as dez sec\u00e7\u00f5es da estrutura harmonizada das normas ISO de sistemas de gest\u00e3o e relacion\u00e1-las com o ciclo PDCA.<\/li><li>Distinguir os requisitos comuns \u00e0s tr\u00eas normas dos requisitos espec\u00edficos de cada uma.<\/li><li>Identificar as vantagens, os desafios e as etapas da integra\u00e7\u00e3o de sistemas de gest\u00e3o.<\/li><li>Reconhecer como a qualidade, o ambiente e a seguran\u00e7a se articulam numa tarefa, numa auditoria combinada e numa revis\u00e3o pela gest\u00e3o.<\/li><\/ul>        <p><b>Who it is for:<\/b> T\u00e9cnicos QHSE, chefias e coordenadores de sistemas<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 9001:2026 \u00b7 ISO 14001:2026 \u00b7 ISO 45001:2018 (under revision) \u00b7 Harmonised Structure (Annex SL) \u00b7 ISO 19011<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/qua-105-sistemas-de-gestao-integrados-introducao-iso-9001-14001-e-45001\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"QUA\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"qua-106 5s: organiza\u00e7\u00e3o e arruma\u00e7\u00e3o do posto de trabalho separar, arrumar, limpar, normalizar e manter: aplicar os 5s no pr\u00f3prio posto e sustentar os resultados. 5s methodology iso 7010 metodologia 5s\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>5S: Organiza\u00e7\u00e3o e Arruma\u00e7\u00e3o do Posto de Trabalho<\/strong><small>QUA-106 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Separar, arrumar, limpar, normalizar e manter: aplicar os 5S no pr\u00f3prio posto e sustentar os resultados.<\/span>\n          <span class=\"tcat-std\"><i>5S methodology<\/i><i>ISO 7010<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Quanto tempo perde por dia \u00e0 procura de uma ferramenta, de uma pe\u00e7a ou de um ficheiro? Os 5S s\u00e3o um m\u00e9todo simples, nascido no Jap\u00e3o e hoje usado em f\u00e1bricas, oficinas, armaz\u00e9ns e escrit\u00f3rios de todo o mundo, para organizar o posto de trabalho e mant\u00ea-lo assim. Neste curso pr\u00e1tico aprende a aplicar os cinco passos no seu pr\u00f3prio posto: separar o que \u00e9 necess\u00e1rio do que n\u00e3o \u00e9, com a t\u00e9cnica da etiqueta vermelha; arrumar, com um lugar para cada coisa e cada coisa no seu lugar; limpar inspecionando, em seguran\u00e7a; normalizar, com padr\u00f5es visuais que todos os turnos compreendem; e manter, com rotinas di\u00e1rias e auditorias simples que impedem o regresso \u00e0 desordem. Acompanhe a equipa de uma oficina, de um armaz\u00e9m e de um escrit\u00f3rio t\u00e9cnico de uma empresa fict\u00edcia em contexto africano e leve consigo uma lista de verifica\u00e7\u00e3o de auditoria 5S, um modelo de etiqueta vermelha e um plano de limpeza e inspe\u00e7\u00e3o.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar os cinco S e os benef\u00edcios de um posto organizado para a seguran\u00e7a, a qualidade e o tempo de trabalho.<\/li><li>Preparar a aplica\u00e7\u00e3o dos 5S numa \u00e1rea e de separar o necess\u00e1rio do desnecess\u00e1rio com a t\u00e9cnica da etiqueta vermelha.<\/li><li>Arrumar o posto segundo a frequ\u00eancia de uso, com identifica\u00e7\u00e3o e marca\u00e7\u00e3o visual.<\/li><li>Limpar o posto como forma de inspe\u00e7\u00e3o, respeitando as regras de seguran\u00e7a.<\/li><li>Definir padr\u00f5es visuais simples para o posto.<\/li><li>Sustentar os 5S com rotinas di\u00e1rias e auditorias peri\u00f3dicas.<\/li><\/ul>        <p><b>Who it is for:<\/b> Operadores, pessoal de armaz\u00e9m, oficina e escrit\u00f3rio<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> 5S methodology \u00b7 ISO 7010<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/qua-106-5s-organizacao-e-arrumacao-do-posto-de-trabalho\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"QUA\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"qua-110 lean manufacturing essentials ten units on lean: its history, introducing lean, lean in the organisation, competitive edge, visual management, cycle time, flow charts, flow process analysis and measures of performance. uk best practice lean \/ 5s pdca cycle (deming) kaizen boas pr\u00e1ticas do reino unido ciclo pdca (deming)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Lean Manufacturing Essentials<\/strong><small>QUA-110 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Ten units on Lean: its history, introducing Lean, Lean in the organisation, competitive edge, visual management, cycle time, flow charts, flow process analysis and measures of performance.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Lean \/ 5S<\/i><i>PDCA cycle (Deming)<\/i><i>Kaizen<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The essentials of Lean for production teams: a brief history of Lean, introducing Lean and Lean within the business, gaining a competitive edge, choosing a visual management system, defining the cycle time of a process, flow charts, flow process analysis and the improvement opportunities it reveals, and measures of performance. Each unit combines a short video with a quick quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all ten units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Lean \/ 5S \u00b7 PDCA cycle (Deming) \u00b7 Kaizen<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/qua-110-fundamentos-de-lean-manufacturing-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"QUA\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"qua-120 problem solving and continuous improvement on the shop floor eleven units: problem solving, fishbone diagrams, brainstorming, avoiding and dealing with problems, containment and countermeasures, evaluating ideas, challenging fixed ideas, action planning and pdca. uk best practice pdca cycle (deming) ishikawa diagram kaizen boas pr\u00e1ticas do reino unido ciclo pdca (deming) diagrama de ishikawa\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Problem Solving and Continuous Improvement on the Shop Floor<\/strong><small>QUA-120 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Eleven units: problem solving, fishbone diagrams, brainstorming, avoiding and dealing with problems, containment and countermeasures, evaluating ideas, challenging fixed ideas, action planning and PDCA.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>PDCA cycle (Deming)<\/i><i>Ishikawa diagram<\/i><i>Kaizen<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Practical problem solving for production teams: problem-solving approaches, fishbone diagrams and brainstorming, avoiding problems with quality records, dealing with problems in incoming materials and standard operating procedures, containment and countermeasures, evaluating improvement ideas, challenging fixed ideas without damaging working relationships, action planning for continuous improvement and the PDCA cycle. Each unit combines a short video with a quick quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eleven units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 PDCA cycle (Deming) \u00b7 Ishikawa diagram \u00b7 Kaizen<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/qua-120-resolucao-de-problemas-e-melhoria-continua-no-chao-de-fabrica-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"QUA\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"qua-130 process improvement and problem solving for teams fourteen units: the improvement cycle, reviewing processes, four steps to improvement, the deming cycle, reducing waste, technology, managing processes, data, best practice, the 5 whys, brainstorming and action learning sets. uk best practice pdca cycle (deming) kaizen 5 whys boas pr\u00e1ticas do reino unido ciclo pdca (deming) 5 porqu\u00eas\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Process Improvement and Problem Solving for Teams<\/strong><small>QUA-130 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Fourteen units: the improvement cycle, reviewing processes, four steps to improvement, the Deming cycle, reducing waste, technology, managing processes, data, best practice, the 5 Whys, brainstorming and action learning sets.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>PDCA cycle (Deming)<\/i><i>Kaizen<\/i><i>5 Whys<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Process improvement for teams and office functions: the cycle of continuous improvement, reviewing your current processes, four steps to improving them, implementing the Deming cycle, planning and implementing improvements, reducing waste, how technology can make processes easier, managing processes, data management and sharing best practice, then problem solving with the 5 Whys, brainstorming sessions and action learning sets. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fourteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 PDCA cycle (Deming) \u00b7 Kaizen \u00b7 5 Whys<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/qua-130-melhoria-de-processos-e-resolucao-de-problemas-em-equipa-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"VEN\"><h2>Sales &amp; Customer Service<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"ven-101 customer service excellence communication, empathy and service standards that build customer loyalty. iso 10002 iso 10001 iso 18295 (customer contact centres) iso 18295 (centros de contacto)\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Customer Service Excellence<\/strong><small>VEN-101 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Communication, empathy and service standards that build customer loyalty.<\/span>\n          <span class=\"tcat-std\"><i>ISO 10002<\/i><i>ISO 10001<\/i><i>ISO 18295 (customer contact centres)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Every contact with a customer is a chance to win their trust \u2014 or lose it. In this practical course you will learn to put the customer at the centre of your work, communicate with courtesy, clarity and empathy, ask the right questions to understand what the customer really needs, and apply consistent service standards at the counter, on the phone and in messaging apps. Based on international good practice, including ISO 10001, ISO 10002 and ISO 10004 on customer satisfaction and complaints handling, and with realistic scenarios in a bank branch, a supermarket, a clinic reception, a telecoms shop and a contact centre, you will leave with tools you can use in your very next interaction, in any country. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the impact of customer experience on loyalty, word of mouth and business results.<\/li><li>Communicate with customers with courtesy, clarity and empathy, using active listening, positive language and suitable non-verbal communication.<\/li><li>Use open and closed questions and rephrasing to identify customers&#039; needs and expectations.<\/li><li>Apply consistent service standards for response times, promises and follow-up, in person and online.<\/li><\/ul>        <p><b>Who it is for:<\/b> Sales staff, customer service agents, receptionists and shop staff.<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> ISO 10002 \u00b7 ISO 10001 \u00b7 ISO 18295 (customer contact centres)<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-101-excelencia-no-atendimento-ao-cliente\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ven-110 customer service fundamentals: skills, behaviours and professional standards seventeen short, practical customer-service units: knowing your organisation and customers, communication and interpersonal skills, handling conflict, getting it right first time, equality, professional presentation, team working and self-development. uk best practice equality act 2010 (uk) \u2014 reference data protection act (uk) \u2014 reference boas pr\u00e1ticas do reino unido equality act 2010 (reino unido) \u2014 refer\u00eancia data protection act (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Customer Service Fundamentals: Skills, Behaviours and Professional Standards<\/strong><small>VEN-110 \u00b7 Foundation \u00b7 2 h \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Seventeen short, practical customer-service units: knowing your organisation and customers, communication and interpersonal skills, handling conflict, getting it right first time, equality, professional presentation, team working and self-development.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Equality Act 2010 (UK) \u2014 reference<\/i><i>Data Protection Act (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Customer Service Fundamentals is a practical course of seventeen micro-lessons for anyone who serves customers, face to face, by phone or online. You start with your organisation, your role and your customers, then build the core skills of good service: product and service knowledge, communication, interpersonal and influencing skills, getting things right first time and handling customer conflict and challenge. The later units cover equality and personalised service, professional presentation, personal organisation, team working, being open to feedback and developing yourself. Examples are based on UK practice (for instance, references to the Equality Act 2010). Each unit includes a short video, practical actions, an infographic to download and a quick quiz (100% to pass). Course in English. Permanent access to the course. Trident Academy certificate on completion of all seventeen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Equality Act 2010 (UK) \u2014 reference \u00b7 Data Protection Act (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-110-fundamentos-do-atendimento-ao-cliente-competencias-comportamentos-e-padroes-profissionais-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ven-120 customer service excellence: face-to-face and on the telephone twenty-one short units on serving customers face to face and by telephone: your role, customer expectations, questioning and listening, enquiries, complaints and difficult customers, answering calls, rapport, holding, transferring and taking messages. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Customer Service Excellence: Face-to-Face and on the Telephone<\/strong><small>VEN-120 \u00b7 Foundation \u00b7 2 h 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Twenty-one short units on serving customers face to face and by telephone: your role, customer expectations, questioning and listening, enquiries, complaints and difficult customers, answering calls, rapport, holding, transferring and taking messages.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A practical course in two parts for anyone who serves customers. Part one, face to face: understanding your role as a customer service professional, what customers expect, what great service looks and sounds like, best practice, questioning and listening skills, handling enquiries, handling complaints and dealing with difficult customers. Part two, on the telephone: why top-quality telephone skills matter, the challenges of telephone communication, the 4 E&#039;s, answering a call the right way, building rapport, listening and questioning, taking messages, putting callers on hold and transferring calls, best practice, investigating and responding to complaints, and dealing with difficult callers. Each unit combines short videos with a quick quiz (100% to pass) and downloadable PDF resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all twenty-one units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-120-excelencia-no-atendimento-ao-cliente-presencial-e-ao-telefone-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ven-130 sales fundamentals: how a sale is made fifteen short units: the sales process, how a sale is made, the modern buyer and sales professional, planning, sales interactions, benefits vs features, emotion and logic, objections, asking for the sale, follow-up and your sales style. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Sales Fundamentals: How a Sale Is Made<\/strong><small>VEN-130 \u00b7 Foundation \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Fifteen short units: the sales process, how a sale is made, the modern buyer and sales professional, planning, sales interactions, benefits vs features, emotion and logic, objections, asking for the sale, follow-up and your sales style.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The foundations of selling: understanding the sales process and how a sale is made, the DNA of sales, the modern buyer and what it takes to be a modern sales professional, planning and preparation, effective sales interactions, pulling not pushing, benefits vs features, building pain and pleasure, using emotion and logic, overcoming objections, asking for the sale, follow-up and your own sales style. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fifteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-130-fundamentos-de-vendas-como-se-faz-uma-venda-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ven-140 prospecting and appointment setting by telephone fourteen units: why prospect, mistakes to avoid, keeping the pipeline full, keeping in touch, social selling, referrals, pre-call planning, calling frameworks, opening calls, natural-sounding scripts and phrases to avoid. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Prospecting and Appointment Setting by Telephone<\/strong><small>VEN-140 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Fourteen units: why prospect, mistakes to avoid, keeping the pipeline full, keeping in touch, social selling, referrals, pre-call planning, calling frameworks, opening calls, natural-sounding scripts and phrases to avoid.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Fill your diary with the right prospects: why prospecting matters, five prospecting mistakes, keeping your pipeline full and keeping in touch, social selling, gaining referrals, pre-call planning, preparation and objective setting, getting ready to call, developing a calling framework, opening your calls, making scripts sound unrehearsed and the phrases to avoid with decision makers. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fourteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-140-prospecao-e-marcacao-de-reunioes-por-telefone-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ven-150 retail sales 1: service, product knowledge and the store the first five sessions of a retail sales programme: the key to improving retail sales, the balance between sales and service, product knowledge, effective store layout and personal presentation and hygiene. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Retail Sales 1: Service, Product Knowledge and the Store<\/strong><small>VEN-150 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">The first five sessions of a retail sales programme: the key to improving retail sales, the balance between sales and service, product knowledge, effective store layout and personal presentation and hygiene.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Part one of a retail sales programme for shop-floor staff and supervisors, in five longer sessions: the key to improving retail sales, the balance between sales and service, the importance of product knowledge, the principles of an effective store layout, and personal presentation and hygiene standards. Each session is an interactive lesson with videos, knowledge checks and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all five units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-150-vendas-no-retalho-1-atendimento-conhecimento-do-produto-e-a-loja-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ven-160 retail sales 2: customers, safety, competition and discovery sessions six to eleven of a retail sales programme: customer behaviours, health and safety in retail, your competition, customer engagement, discovery skills and offering the solution. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Retail Sales 2: Customers, Safety, Competition and Discovery<\/strong><small>VEN-160 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Sessions six to eleven of a retail sales programme: customer behaviours, health and safety in retail, your competition, customer engagement, discovery skills and offering the solution.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Part two of a retail sales programme, in six sessions: understanding different customer behaviours, health and safety in a retail environment, awareness of your competition, the importance of customer engagement, using your discovery skills to find needs, and effectively offering the solution. Each session is an interactive lesson with videos, knowledge checks and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all six units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-160-vendas-no-retalho-2-clientes-seguranca-concorrencia-e-descoberta-de-necessidades-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ven-170 retail sales 3: objections, closing, point of sale and complaints sessions twelve to eighteen of a retail sales programme: features and benefits, objections, closing, additional selling, the point of sale, phone, email and online sales, and handling complaints. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Retail Sales 3: Objections, Closing, Point of Sale and Complaints<\/strong><small>VEN-170 \u00b7 Foundation \u00b7 2 h \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Sessions twelve to eighteen of a retail sales programme: features and benefits, objections, closing, additional selling, the point of sale, phone, email and online sales, and handling complaints.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Part three of a retail sales programme, in seven sessions: creating interest with features and benefits, overcoming objections in the buying process, confidently closing the sale, additional selling techniques, the point of sale, phone calls, emails and internet sales, and handling complaints. Each session is an interactive lesson with videos, knowledge checks and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all seven units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-170-vendas-no-retalho-3-objecoes-fecho-ponto-de-venda-e-reclamacoes-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ven-180 winning sales presentations seventeen short units: the structure of a sales presentation, planning and preparation, dynamic content, openings, capturing and connecting with your audience, delivery, tonality, body language, nerves and challenging questions. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Winning Sales Presentations<\/strong><small>VEN-180 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Seventeen short units: the structure of a sales presentation, planning and preparation, dynamic content, openings, capturing and connecting with your audience, delivery, tonality, body language, nerves and challenging questions.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Plan and deliver sales presentations that win business: the DNA and four elements of a formal sales presentation, pre-presentation planning and preparation, dynamic content, planned not canned presentations, a powerful first impression, capturing attention and connecting with your audience, three units of delivery strategies, tonality and body language, overcoming nerves, and answering challenging questions and handling challenging people. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all seventeen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-180-apresentacoes-de-vendas-vencedoras-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ven-190 understanding buyers and building rapport thirteen units: the modern buyer, buyer types, how buyers think and process information, building rapport, client connections, listening, asking questions and small talk. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Understanding Buyers and Building Rapport<\/strong><small>VEN-190 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Thirteen units: the modern buyer, buyer types, how buyers think and process information, building rapport, client connections, listening, asking questions and small talk.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Sell the way your buyers buy: the modern-day buyer in two units, buyer types (activist, reflector, theorist and pragmatist), how buyers think and process information, building rapport, seven steps to build and maintain client connections, improving your listening and avoiding listening mistakes, asking questions and preparing your small talk. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all thirteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-190-compreender-os-compradores-e-criar-empatia-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"1\" data-ao=\"1\" data-g=\"pt\"\n      data-s=\"ven-210 defesa do consumidor em angola: o que a lei exige saiba o que a lei de defesa do consumidor exige no dia a dia: direitos do consumidor, informa\u00e7\u00e3o e publicidade, qualidade e seguran\u00e7a, garantias, pr\u00e1ticas proibidas e reclama\u00e7\u00f5es \u2014 segundo o texto da lei. abolishes inadec) extingue o inadec) lei n.\u00ba 15\/03 decreto presidencial n.\u00ba 142\/26 decreto presidencial n.\u00ba 144\/26\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Defesa do Consumidor em Angola: o que a Lei Exige<\/strong><small>VEN-210 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese <em class=\"tcat-ao\">Angola<\/em><\/small>\n                    <span class=\"tcat-c__short\">Saiba o que a Lei de Defesa do Consumidor exige no dia a dia: direitos do consumidor, informa\u00e7\u00e3o e publicidade, qualidade e seguran\u00e7a, garantias, pr\u00e1ticas proibidas e reclama\u00e7\u00f5es \u2014 segundo o texto da lei.<\/span>\n          <span class=\"tcat-std\"><i class=\"tcat-law\">\u2696\ufe0f Angolan legal basis<\/i><i>abolishes INADEC)<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Trabalha numa loja, no atendimento ao cliente, nas vendas ou no marketing, ou gere um neg\u00f3cio de com\u00e9rcio ou de servi\u00e7os em Angola? Neste curso essencial percorre, sempre com o artigo citado, a Lei de Defesa do Consumidor (Lei n.\u00ba 15\/03, de 22 de julho): quem \u00e9 consumidor e quem \u00e9 fornecedor e quais s\u00e3o os direitos do consumidor; o dever de informar, a oferta que obriga o fornecedor, a publicidade enganosa e abusiva, as vendas a cr\u00e9dito, o or\u00e7amento pr\u00e9vio e os 7 dias \u00fateis para desistir; a qualidade e a seguran\u00e7a dos produtos, a garantia m\u00ednima, os direitos perante um defeito e os prazos para reclamar; as cl\u00e1usulas e as pr\u00e1ticas proibidas, as regras da cobran\u00e7a de d\u00edvidas, as san\u00e7\u00f5es administrativas e as entidades a que o consumidor pode recorrer. Com o caso de uma loja fict\u00edcia de eletrodom\u00e9sticos em Luanda, cen\u00e1rios de decis\u00e3o, atividades de arrastar e largar, um exerc\u00edcio com folha de c\u00e1lculo, verifica\u00e7\u00f5es em cada m\u00f3dulo e materiais para descarregar. Um curso informativo, para colaboradores de lojas, atendimento ao cliente, vendas, marketing e gestores de com\u00e9rcio e servi\u00e7os.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Identificar, segundo a Lei de Defesa do Consumidor, quem \u00e9 consumidor e quem \u00e9 fornecedor, que bens e servi\u00e7os est\u00e3o abrangidos e quais s\u00e3o os direitos do consumidor.<\/li><li>Informar o cliente de forma clara e correta, cumprir as regras da oferta, da publicidade, do cr\u00e9dito ao consumo e do or\u00e7amento pr\u00e9vio, e reconhecer quando o consumidor pode desistir do contrato.<\/li><li>Aplicar a garantia m\u00ednima, as regras de qualidade e seguran\u00e7a, os direitos do consumidor perante um v\u00edcio e os prazos para reclamar.<\/li><li>Reconhecer as pr\u00e1ticas e as cl\u00e1usulas proibidas, cobrar d\u00edvidas dentro da lei e indicar a que entidades o consumidor pode recorrer e que san\u00e7\u00f5es se aplicam.<\/li><\/ul>        <p><b>Who it is for:<\/b> Colaboradores de lojas, atendimento ao cliente, vendas, marketing e gestores de com\u00e9rcio e servi\u00e7os<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> abolishes INADEC)<\/p>        <h3>\u2696\ufe0f Angolan legal basis<\/h3><ul class=\"tcat-law-list\"><li>Lei n.\u00ba 15\/03<\/li><li>Decreto Presidencial n.\u00ba 142\/26<\/li><li>Decreto Presidencial n.\u00ba 144\/26<\/li><\/ul>        <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-210-defesa-do-consumidor-em-angola-o-que-a-lei-exige\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ven-220 advanced telephone selling: gatekeepers, voicemail, appointments and follow-up fifteen units: gatekeeper screens, voicemails, setting and selling appointments, qualifying decision makers, needs and wants, objections, the &#039;happy with our supplier&#039; response, closing and follow-up calls. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Advanced Telephone Selling: Gatekeepers, Voicemail, Appointments and Follow-Up<\/strong><small>VEN-220 \u00b7 Intermediate \u00b7 1 h 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Fifteen units: gatekeeper screens, voicemails, setting and selling appointments, qualifying decision makers, needs and wants, objections, the &#039;happy with our supplier&#039; response, closing and follow-up calls.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Advanced telephone selling for experienced salespeople: identifying and getting through gatekeeper screens, leaving voicemails and getting them returned, setting, selling and cementing appointments, qualifying decision makers, uncovering needs and wants, overcoming objections including &#039;we&#039;re happy with our current supplier&#039;, closing a direct sale and successful follow-up calls. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fifteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-220-venda-por-telefone-avancada-barreiras-correio-de-voz-reunioes-e-seguimento-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ven-230 consultative selling with the pulse model thirteen units: why consultative selling, the pulse model step by step (position, understand, leverage, solution, evolve), ditching the pitch, timing your solutions, questions that uncover needs and helping people to buy. uk best practice pulse consultative selling model boas pr\u00e1ticas do reino unido modelo pulse de venda consultiva\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Consultative Selling with the PULSE Model<\/strong><small>VEN-230 \u00b7 Intermediate \u00b7 1 h 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Thirteen units: why consultative selling, the PULSE model step by step (Position, Understand, Leverage, Solution, Evolve), ditching the pitch, timing your solutions, questions that uncover needs and helping people to buy.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>PULSE consultative selling model<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Sell by solving problems: why use a consultative approach, the PULSE model and each of its stages (Position, Understand, Leverage, Solution, Evolve), consultative selling reminders, ditching the pitch, not talking about solutions too early, the top questions to uncover needs, wants and pain, helping people to buy, and pull vs push selling. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all thirteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 PULSE consultative selling model<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-230-venda-consultiva-com-o-modelo-pulse-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ven-240 handling sales objections thirteen units: types of objection, whether objections are good or bad, the first thing to do, avoiding and front-loading objections, isolating them, feel-felt-found, the best model to use and word-for-word responses. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Handling Sales Objections<\/strong><small>VEN-240 \u00b7 Intermediate \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Thirteen units: types of objection, whether objections are good or bad, the first thing to do, avoiding and front-loading objections, isolating them, Feel-Felt-Found, the best model to use and word-for-word responses.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Turn objections into progress: the types of objection you receive, whether objections are a bad or a good thing, the only two types of objection, the first thing to do when faced with one, avoiding and front-loading objections, isolating an objection and moving the sale forward, the Feel-Felt-Found technique, the best objection-handling model, word-for-word responses to common objections and an objection-handling masterclass. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all thirteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-240-tratamento-de-objecoes-em-vendas-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ven-250 closing the sale and price conversations fifteen units: types of close, asking for the business, moving the sale forward, urgency, keeping control, price objections and price shock, revealing the price, discounts, price-only customers and emotion and logic. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Closing the Sale and Price Conversations<\/strong><small>VEN-250 \u00b7 Intermediate \u00b7 1 h 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Fifteen units: types of close, asking for the business, moving the sale forward, urgency, keeping control, price objections and price shock, revealing the price, discounts, price-only customers and emotion and logic.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Close with confidence and protect your price: the types of close and their effectiveness, asking for the business, moving the sale forward, the question never to ask when closing, creating urgency, keeping control when the customer says yes, price objections and price shock, revealing the price, reducing your price and responding to discount requests, walking away from price-only customers, answering &#039;why should I buy from you?&#039; and using emotion and logic to influence. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fifteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-250-fechar-a-venda-e-conversas-sobre-preco-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ven-260 gaining a competitive advantage in sales ten units: what customers want beyond price, becoming a trusted advisor, dealing with competitors and existing suppliers, keeping prospects warm, speed, knowing your numbers, using email and preparing for meetings. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Gaining a Competitive Advantage in Sales<\/strong><small>VEN-260 \u00b7 Intermediate \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Ten units: what customers want beyond price, becoming a trusted advisor, dealing with competitors and existing suppliers, keeping prospects warm, speed, knowing your numbers, using email and preparing for meetings.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Stand out from the competition: ten things customers want besides the lowest price, moving from salesperson to trusted advisor, beating the competition without bashing them, removing competitors from the equation, displacing existing supplier relationships, keeping prospects warm during the sales cycle, why speed wins, understanding your numbers, using email during the sales cycle and getting ready on your way to the meeting. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all ten units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-260-ganhar-vantagem-competitiva-em-vendas-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ven-270 negotiation skills: from preparation to agreement thirteen units: why negotiation matters, the five stages of a negotiation, negotiation styles, preparing, managing the discussion, proposing, bargaining, reaching agreement, possible outcomes, negotiating effectively and renegotiating deadlines. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Negotiation Skills: From Preparation to Agreement<\/strong><small>VEN-270 \u00b7 Intermediate \u00b7 1 h 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Thirteen units: why negotiation matters, the five stages of a negotiation, negotiation styles, preparing, managing the discussion, proposing, bargaining, reaching agreement, possible outcomes, negotiating effectively and renegotiating deadlines.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Negotiate with a plan: why negotiation is a vital skill, the five stages of a successful negotiation, negotiation styles, preparing to negotiate, then each stage in turn (planning and preparation, managing the discussion, proposing solutions, bargaining for outcomes, summarising and reaching agreement), the four possible outcomes, negotiating more effectively and renegotiating deadlines with your manager. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all thirteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-270-competencias-de-negociacao-da-preparacao-ao-acordo-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ven-280 sales management: coaching, complex sales, key accounts and territories fifteen units for sales managers: sales meetings, sales coaching, field accompaniments, complex sales, key account management and territory management. uk best practice swot analysis boas pr\u00e1ticas do reino unido an\u00e1lise swot\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Sales Management: Coaching, Complex Sales, Key Accounts and Territories<\/strong><small>VEN-280 \u00b7 Intermediate \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Fifteen units for sales managers: sales meetings, sales coaching, field accompaniments, complex sales, key account management and territory management.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>SWOT analysis<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>For sales managers and team leaders: running Monday sales meetings that buzz, what sales coaching is and how to run coaching sessions, supporting as a sales coach, field accompaniments before, during and after the visit, the stages of a complex sale and how to carry it out, key account management and the role of the key account manager, account management effectiveness, and territory management best practices. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fifteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 SWOT analysis<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-280-gestao-comercial-coaching-vendas-complexas-grandes-contas-e-territorios-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"VEN\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"ven-290 sales mindset, preparation and habits fifteen units: the sales mindset, changing your approach, why salespeople fail, fear of rejection, managing your state, mental preparation, organisation, product knowledge, planning sales meetings and successful habits. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Sales Mindset, Preparation and Habits<\/strong><small>VEN-290 \u00b7 Intermediate \u00b7 1 h 45 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Fifteen units: the sales mindset, changing your approach, why salespeople fail, fear of rejection, managing your state, mental preparation, organisation, product knowledge, planning sales meetings and successful habits.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The personal side of selling: the sales mindset, changing your mindset and approach, common reasons why salespeople fail, overcoming the fear of rejection, managing your state, mentally preparing for the sale, getting organised, knowing your stuff, planning and preparing for a sales meeting, gaining information without asking a single question, successful sales habits, the pull-don&#039;t-push attitude and the science of your selling. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fifteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/ven-290-mentalidade-preparacao-e-habitos-de-vendas-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <section class=\"tcat-area\" data-a=\"DES\"><h2>Soft Skills<\/h2><div class=\"tcat-list\">\n          <details class=\"tcat-c\" data-a=\"DES\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"des-101 effective interpersonal communication active listening, assertiveness and non-verbal communication. reference models for soft skills modelos de refer\u00eancia em compet\u00eancias transversais\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Effective Interpersonal Communication<\/strong><small>DES-101 \u00b7 Foundation \u00b7 1 h 45 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Active listening, assertiveness and non-verbal communication.<\/span>\n          <span class=\"tcat-std\"><i>Reference models for soft skills<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>How many problems at work start with a misunderstood message? In this practical course you will learn how communication works, what the most common barriers are and how to overcome them. Practise active listening, discover the difference between passive, aggressive and assertive behaviour, and learn to use I-messages to say what you think without hurting anyone. You will also explore body language, tone of voice and intercultural communication in multinational, multilingual teams, based on recognised models and real everyday situations in offices, shops, warehouses and building sites. Communicate better, work better. The course is delivered in Portuguese.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explain the elements of the communication process and identify the main barriers that get in its way.<\/li><li>Apply active listening techniques in professional conversations.<\/li><li>Distinguish passive, aggressive and assertive behaviour and phrase I-messages.<\/li><li>Read and manage non-verbal signals such as posture, tone of voice and eye contact.<\/li><li>Adapt your communication to hierarchy, age and the cultural and linguistic diversity of multinational teams.<\/li><\/ul>        <p><b>Who it is for:<\/b> All employees and individuals<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Reference models for soft skills<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/des-101-comunicacao-interpessoal-eficaz\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"DES\" data-l=\"1\" data-ao=\"0\" data-g=\"pt\"\n      data-s=\"des-102 intelig\u00eancia emocional no trabalho autoconhecimento, autocontrolo, empatia e rela\u00e7\u00f5es profissionais. reference models for soft skills modelos de refer\u00eancia em compet\u00eancias transversais\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Intelig\u00eancia Emocional no Trabalho<\/strong><small>DES-102 \u00b7 Foundation \u00b7 2 h 30 min \u00b7 Portuguese<\/small>\n                    <span class=\"tcat-c__short\">Autoconhecimento, autocontrolo, empatia e rela\u00e7\u00f5es profissionais.<\/span>\n          <span class=\"tcat-std\"><i>Reference models for soft skills<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>J\u00e1 reagiu no calor do momento e arrependeu-se logo a seguir? Neste curso pr\u00e1tico, vai perceber o que \u00e9 a intelig\u00eancia emocional e as suas quatro dimens\u00f5es: autoconsci\u00eancia, autogest\u00e3o, empatia e gest\u00e3o de rela\u00e7\u00f5es. Vai identificar os seus gatilhos no trabalho e treinar ferramentas simples para gerir as emo\u00e7\u00f5es: dar nome \u00e0 emo\u00e7\u00e3o, a pausa com a t\u00e9cnica PARAR, a respira\u00e7\u00e3o e o reenquadramento. Vai praticar a escuta emp\u00e1tica, preparar e conduzir conversas dif\u00edceis e perceber como se constr\u00f3i a confian\u00e7a numa equipa. No fim, faz uma autoavalia\u00e7\u00e3o e cria o seu plano pessoal de desenvolvimento, com metas SMART e micro-h\u00e1bitos. Com base em modelos reconhecidos (Salovey e Mayer, Goleman e Boyatzis) e alinhado com as orienta\u00e7\u00f5es internacionais sobre sa\u00fade psicol\u00f3gica no trabalho (ISO 45003 e OMS), inclui cen\u00e1rios de escrit\u00f3rios, armaz\u00e9ns, obras e centros de contacto.<\/p>\n        <h3>What you will learn<\/h3><ul><li>Explicar o que \u00e9 a intelig\u00eancia emocional e descrever as suas quatro dimens\u00f5es.<\/li><li>Identificar os seus gatilhos e sinais emocionais no trabalho.<\/li><li>Aplicar t\u00e9cnicas de regula\u00e7\u00e3o emocional: nomear a emo\u00e7\u00e3o, fazer uma pausa com respira\u00e7\u00e3o e reenquadrar.<\/li><li>Usar a escuta emp\u00e1tica e uma estrutura de conversa para lidar com conversas dif\u00edceis e construir confian\u00e7a.<\/li><li>Elaborar um plano pessoal de desenvolvimento com metas SMART e micro-h\u00e1bitos.<\/li><\/ul>        <p><b>Who it is for:<\/b> Todos os colaboradores e particulares<\/p>        <p><b>\ud83c\udff7 Standards and references:<\/b> Reference models for soft skills<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/des-102-inteligencia-emocional-no-trabalho\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"DES\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"des-110 personal wellbeing, stress &amp; resilience at work fifteen short units on looking after yourself at work: pressure and stress, the pressure curve, sources of pressure, the holmes-rahe stress evaluator, resilience, wellbeing strategies, assertiveness, staying active and managing anxiety. uk best practice holmes-rahe stress scale boas pr\u00e1ticas do reino unido escala de stress de holmes-rahe\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Personal Wellbeing, Stress &amp; Resilience at Work<\/strong><small>DES-110 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Fifteen short units on looking after yourself at work: pressure and stress, the pressure curve, sources of pressure, the Holmes-Rahe stress evaluator, resilience, wellbeing strategies, assertiveness, staying active and managing anxiety.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Holmes-Rahe stress scale<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>A personal wellbeing course for every employee. You start with the difference between pressure and stress, the pressure curve, the three primary sources of pressure and the three-pronged approach to dealing with them, then assess your own stress with the Holmes-Rahe stress evaluator. Later units cover building resilience at work, three units of wellbeing strategies, 21st-century assertiveness, having an active working day, the benefits of a lunchtime walk and, in a longer final unit, anxiety management strategies. Each unit is short and practical and ends with a quiz. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fifteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Holmes-Rahe stress scale<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/des-110-bem-estar-pessoal-stress-e-resiliencia-no-trabalho-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"DES\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"des-120 workplace maths 1: place value &amp; the four operations number foundations for work: place value, ordering numbers, adding and subtracting, multiplying and dividing, and the order of operations. uk best practice functional skills maths, level 2 (uk) \u2014 reference boas pr\u00e1ticas do reino unido functional skills maths, n\u00edvel 2 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Workplace Maths 1: Place Value &amp; the Four Operations<\/strong><small>DES-120 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Number foundations for work: place value, ordering numbers, adding and subtracting, multiplying and dividing, and the order of operations.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Functional Skills Maths, level 2 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The first of six Workplace Maths courses. Five units on number foundations: base ten and place value, ordering numbers, adding and subtracting, multiplying and dividing, and the order of operations. Written in the style of UK Functional Skills Level 2, with examples in pounds (\u00a3). Each unit is an interactive e-learning lesson followed by a revision card, a quiz (10 questions drawn from a bank of 20, 80% to pass) and a downloadable PDF. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all five units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Functional Skills Maths, level 2 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/des-120-matematica-no-trabalho-1-valor-posicional-e-as-quatro-operacoes-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"DES\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"des-130 workplace maths 2: fractions, decimals &amp; percentages fractions of amounts, adding and subtracting fractions, converting between fractions, decimals and percentages, percentages of amounts, percentage change and reverse percentages. uk best practice functional skills maths, level 2 (uk) \u2014 reference boas pr\u00e1ticas do reino unido functional skills maths, n\u00edvel 2 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Workplace Maths 2: Fractions, Decimals &amp; Percentages<\/strong><small>DES-130 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Fractions of amounts, adding and subtracting fractions, converting between fractions, decimals and percentages, percentages of amounts, percentage change and reverse percentages.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Functional Skills Maths, level 2 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The second of six Workplace Maths courses. Six units: fractions of amounts, adding and subtracting fractions, converting between fractions, decimals and percentages, percentages of amounts, percentage change and reverse percentages. Written in the style of UK Functional Skills Level 2, with examples in pounds (\u00a3). Each unit is an interactive e-learning lesson followed by a revision card, a quiz (10 questions drawn from a bank of 20, 80% to pass) and a downloadable PDF. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all six units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Functional Skills Maths, level 2 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/des-130-matematica-no-trabalho-2-fracoes-decimais-e-percentagens-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"DES\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"des-140 workplace maths 3: estimation, ratio, proportion &amp; formulae estimation, ratio problems, direct and inverse proportion, substitution into formulae, compound growth, and speed and density calculations. uk best practice functional skills maths, level 2 (uk) \u2014 reference boas pr\u00e1ticas do reino unido functional skills maths, n\u00edvel 2 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Workplace Maths 3: Estimation, Ratio, Proportion &amp; Formulae<\/strong><small>DES-140 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Estimation, ratio problems, direct and inverse proportion, substitution into formulae, compound growth, and speed and density calculations.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Functional Skills Maths, level 2 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The third of six Workplace Maths courses. Six units: estimation, solving problems with ratios, direct and inverse proportion, substituting values into formulae and equations, compound growth, and speed and density calculations. Written in the style of UK Functional Skills Level 2, with examples in pounds (\u00a3). Each unit is an interactive e-learning lesson followed by a revision card, a quiz (10 questions drawn from a bank of 20, 80% to pass) and a downloadable PDF. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all six units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Functional Skills Maths, level 2 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/des-140-matematica-no-trabalho-3-estimativas-razoes-proporcoes-e-formulas-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"DES\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"des-150 workplace maths 4: perimeter, area, circles &amp; angles perimeter calculations, the area of 2d shapes, circles, and angles in 2d shapes. uk best practice functional skills maths, level 2 (uk) \u2014 reference boas pr\u00e1ticas do reino unido functional skills maths, n\u00edvel 2 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Workplace Maths 4: Perimeter, Area, Circles &amp; Angles<\/strong><small>DES-150 \u00b7 Foundation \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Perimeter calculations, the area of 2D shapes, circles, and angles in 2D shapes.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Functional Skills Maths, level 2 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The fourth of six Workplace Maths courses. Four units on 2D shapes: perimeter, area, circles, and angles. Written in the style of UK Functional Skills Level 2, with examples in pounds (\u00a3). Each unit is an interactive e-learning lesson followed by a revision card, a quiz (10 questions drawn from a bank of 20, 80% to pass) and a downloadable PDF. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all four units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Functional Skills Maths, level 2 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/des-150-matematica-no-trabalho-4-perimetro-area-circulos-e-angulos-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"DES\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"des-160 workplace maths 5: 3d shapes, measures, maps &amp; coordinates nets of 3d shapes, plans and elevations, surface area and volume, unit conversions, maps and scale drawings, and coordinates. uk best practice functional skills maths, level 2 (uk) \u2014 reference boas pr\u00e1ticas do reino unido functional skills maths, n\u00edvel 2 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Workplace Maths 5: 3D Shapes, Measures, Maps &amp; Coordinates<\/strong><small>DES-160 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Nets of 3D shapes, plans and elevations, surface area and volume, unit conversions, maps and scale drawings, and coordinates.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Functional Skills Maths, level 2 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The fifth of six Workplace Maths courses. Six units: nets of 3D shapes, plans and elevations, surface area and volume of 3D shapes, unit conversions, maps and scale drawings, and coordinates. Written in the style of UK Functional Skills Level 2, with examples in pounds (\u00a3). Each unit is an interactive e-learning lesson followed by a revision card, a quiz (10 questions drawn from a bank of 20, 80% to pass) and a downloadable PDF. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all six units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Functional Skills Maths, level 2 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/des-160-matematica-no-trabalho-5-solidos-medidas-mapas-e-coordenadas-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"DES\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"des-170 workplace maths 6: data, graphs &amp; probability conversion graphs, data tables, mean, median and mode, probability as fractions, decimals and percentages, and scatter graphs and correlation. uk best practice functional skills maths, level 2 (uk) \u2014 reference boas pr\u00e1ticas do reino unido functional skills maths, n\u00edvel 2 (reino unido) \u2014 refer\u00eancia\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Workplace Maths 6: Data, Graphs &amp; Probability<\/strong><small>DES-170 \u00b7 Foundation \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Conversion graphs, data tables, mean, median and mode, probability as fractions, decimals and percentages, and scatter graphs and correlation.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><i>Functional Skills Maths, level 2 (UK) \u2014 reference<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>The last of six Workplace Maths courses. Five units: conversion graphs, data tables, mean, median and mode, probability expressed as fractions, decimals and percentages, and scatter graphs and correlation. Written in the style of UK Functional Skills Level 2, with examples in pounds (\u00a3). Each unit is an interactive e-learning lesson followed by a revision card, a quiz (10 questions drawn from a bank of 20, 80% to pass) and a downloadable PDF. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all five units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice \u00b7 Functional Skills Maths, level 2 (UK) \u2014 reference<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/des-170-matematica-no-trabalho-6-dados-graficos-e-probabilidades-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"DES\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"des-180 assertiveness, confidence and personal impact eight units: becoming more assertive, practical techniques, saying no, dealing with negativity and aggression, assertiveness when you are shy, assertiveness with your boss and building self-confidence. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Assertiveness, Confidence and Personal Impact<\/strong><small>DES-180 \u00b7 Foundation \u00b7 1 h \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Eight units: becoming more assertive, practical techniques, saying no, dealing with negativity and aggression, assertiveness when you are shy, assertiveness with your boss and building self-confidence.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Speak up with confidence and respect: how to become more assertive, practical assertive techniques, how to say no, using assertiveness to deal with negativity and with aggression, being assertive when you are shy or introverted, being assertive with your boss, and how managers can build their self-confidence. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eight units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/des-180-assertividade-confianca-e-impacto-pessoal-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"DES\" data-l=\"1\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"des-190 emotional intelligence at work eleven units: what emotional intelligence is, seven ways to improve it, self-awareness, self-control, self-motivation, empathy, social skills, awareness of self and interpersonal skills. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv1\">Level 1<\/span>\n        <span class=\"tcat-c__t\"><strong>Emotional Intelligence at Work<\/strong><small>DES-190 \u00b7 Foundation \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Eleven units: what emotional intelligence is, seven ways to improve it, self-awareness, self-control, self-motivation, empathy, social skills, awareness of self and interpersonal skills.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Develop the emotional intelligence that makes people effective at work: an introduction to emotional intelligence and what it is, seven ways to improve it, then one unit for each component (self-awareness, self-control, self-motivation, empathy and social skills), followed by awareness of self and interpersonal skills. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eleven units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/des-190-inteligencia-emocional-no-trabalho-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"DES\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"des-210 communication skills: listening, clarity and style fourteen units: types of communication, the abcs, communication styles, clear and well-planned messages, the art of listening, active listening, negative language patterns, pause-think-act, asking for help and saying no. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Communication Skills: Listening, Clarity and Style<\/strong><small>DES-210 \u00b7 Intermediate \u00b7 1 h 30 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Fourteen units: types of communication, the ABCs, communication styles, clear and well-planned messages, the art of listening, active listening, negative language patterns, pause-think-act, asking for help and saying no.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Communicate clearly and listen well: types of communication, the ABCs of effective communication, which communication style you use, creating clear communications and planning them, listening and the art of listening in two units, active listening and tips to improve it, avoiding negative language patterns, the pause-think-act technique, asking for help the right way and how managers say no without crushing morale. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fourteen units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/des-210-competencias-de-comunicacao-escuta-clareza-e-estilo-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n      <details class=\"tcat-c\" data-a=\"DES\" data-l=\"2\" data-ao=\"0\" data-g=\"en\"\n      data-s=\"des-220 influencing and advanced communication: understanding people eleven units: communication and influence, influencing skills, big picture vs detail, internal vs external references, pain and pleasure, matching and mismatching, how people are convinced, motivation direction, attention and open questions. uk best practice boas pr\u00e1ticas do reino unido\">\n      <summary>\n        <span class=\"tcat-c__lv tcat-lv2\">Level 2<\/span>\n        <span class=\"tcat-c__t\"><strong>Influencing and Advanced Communication: Understanding People<\/strong><small>DES-220 \u00b7 Intermediate \u00b7 1 h 15 min \u00b7 English<\/small>\n                    <span class=\"tcat-c__short\">Eleven units: communication and influence, influencing skills, big picture vs detail, internal vs external references, pain and pleasure, matching and mismatching, how people are convinced, motivation direction, attention and open questions.<\/span>\n          <span class=\"tcat-std\"><i>UK best practice<\/i><\/span><\/span>\n        <span class=\"tcat-c__more\">Details<\/span>\n      <\/summary>\n      <div class=\"tcat-c__body\">\n        <p>Influence by understanding how people think: communication and influence, influencing skills, then advanced communication patterns (big picture vs detailed thinking, internal vs external references, pain and pleasure) and how to read people (matching or mismatching, how they are convinced, moving towards or away, where their attention goes), ending with how managers empower staff through open questions. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eleven units.<\/p>\n                        <p><b>\ud83c\udff7 Standards and references:<\/b> UK best practice<\/p>                <p><a class=\"tcat-btn\" href=\"https:\/\/trident-academy.com\/en\/courses\/des-220-influencia-e-comunicacao-avancada-compreender-as-pessoas-curso-em-ingles\/\">View course \u2192<\/a><\/p>\n      <\/div>\n    <\/details>\n  <\/div><\/section>  <p class=\"tcat-none\" id=\"tcn\" hidden>No course matches your search.<\/p>\n<\/div>\n<script>\n(function(){var q=document.getElementById('tcq'),a=document.getElementById('tca'),l=document.getElementById('tcl'),g=document.getElementById('tcg'),n=document.getElementById('tcn'),c=document.getElementById('tcc'),\ncs=[].slice.call(document.querySelectorAll('.tcat-c')),ss=[].slice.call(document.querySelectorAll('.tcat-area')),lbl=\"courses found\";\nfunction f(){var s=q.value.trim().toLowerCase(),k=0;cs.forEach(function(e){var ok=(!s||e.dataset.s.indexOf(s)>-1)&&(!a.value||e.dataset.a===a.value||(a.value==='AO'&&e.dataset.ao==='1'))&&(!l.value||e.dataset.l===l.value)&&(!g.value||e.dataset.g===g.value);e.hidden=!ok;if(ok)k++;});\nss.forEach(function(x){x.hidden=!x.querySelector('.tcat-c:not([hidden])');});n.hidden=k>0;c.textContent=k+' '+lbl;}\nq.addEventListener('input',f);a.addEventListener('change',f);l.addEventListener('change',f);g.addEventListener('change',f);\nvar h=new URLSearchParams(location.search);if(h.get('q')){q.value=h.get('q');}if(h.get('area')){a.value=h.get('area');}if(h.get('idioma')){g.value=h.get('idioma');}f();})();\n<\/script>",
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