{"id":22981,"date":"2026-10-17T18:48:20","date_gmt":"2026-10-17T22:48:20","guid":{"rendered":"https:\/\/trident-academy.com\/courses\/lid-230-conversas-dificeis-e-resolucao-de-conflitos-curso-em-ingles\/"},"modified":"2026-10-17T18:48:20","modified_gmt":"2026-10-17T22:48:20","slug":"lid-230-conversas-dificeis-e-resolucao-de-conflitos-curso-em-ingles","status":"publish","type":"product","link":"https:\/\/trident-academy.com\/pt\/courses\/lid-230-conversas-dificeis-e-resolucao-de-conflitos-curso-em-ingles\/","title":{"rendered":"Conversas Dif\u00edceis e Resolu\u00e7\u00e3o de Conflitos (curso em ingl\u00eas)"},"content":{"rendered":"<p>As conversas que muitas chefias evitam: porqu\u00ea ter conversas dif\u00edceis, como prepar\u00e1-las, conduzi-las e encerr\u00e1-las, dar m\u00e1s not\u00edcias da forma certa e lidar com pessoas dif\u00edceis. A segunda parte trata o conflito no trabalho, as compet\u00eancias-chave para o gerir, as cinco op\u00e7\u00f5es de resolu\u00e7\u00e3o de conflitos, a resolu\u00e7\u00e3o de situa\u00e7\u00f5es de conflito em duas unidades e como identificar e combater uma cultura de culpa. As unidades combinam v\u00eddeos curtos com um question\u00e1rio e recursos para descarregar. Baseado nas boas pr\u00e1ticas do Reino Unido. Curso em ingl\u00eas. Acesso permanente ao curso. Certificado Trident Academy ao concluir as catorze unidades.<\/p>","protected":false},"excerpt":{"rendered":"<p>Catorze unidades (em ingl\u00eas): porqu\u00ea ter conversas dif\u00edceis, prepar\u00e1-las, conduzi-las e encerr\u00e1-las, dar m\u00e1s not\u00edcias, pessoas dif\u00edceis, e depois o conflito no trabalho, compet\u00eancias-chave, as cinco op\u00e7\u00f5es de resolu\u00e7\u00e3o e culturas de culpa.<\/p>","protected":false},"featured_media":22982,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[573,594,385],"product_tag":[],"class_list":["post-22981","product","type-product","status-publish","has-post-thumbnail","product_cat-area-lid-en","product_cat-area-lid-en-n2","product_cat-english","first","instock","virtual","sold-individually","taxable","purchasable","product-type-simple"],"_links":{"self":[{"href":"https:\/\/trident-academy.com\/pt\/wp-json\/wp\/v2\/product\/22981","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trident-academy.com\/pt\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/trident-academy.com\/pt\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/trident-academy.com\/pt\/wp-json\/wp\/v2\/comments?post=22981"}],"version-history":[{"count":0,"href":"https:\/\/trident-academy.com\/pt\/wp-json\/wp\/v2\/product\/22981\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/trident-academy.com\/pt\/wp-json\/wp\/v2\/media\/22982"}],"wp:attachment":[{"href":"https:\/\/trident-academy.com\/pt\/wp-json\/wp\/v2\/media?parent=22981"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/trident-academy.com\/pt\/wp-json\/wp\/v2\/product_brand?post=22981"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/trident-academy.com\/pt\/wp-json\/wp\/v2\/product_cat?post=22981"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/trident-academy.com\/pt\/wp-json\/wp\/v2\/product_tag?post=22981"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}