Courses

A bad hire costs the team time, money and motivation, and it almost always starts before the job advert: with a poorly defined role, a vague profile or an improvised interview. In this Level 2 course you will learn to recruit and select by competencies, from the manager's request to the job offer: analyse the role and build a competency profile with observable indicators, choose the channels and write adverts that attract the right people, screen CVs and use tests objectively, including the precautions to take with artificial intelligence in screening, conduct structured interviews with the STAR method, an interview guide and a rating scale, reduce bias and decide with a weighted matrix. You follow Inês, an HR officer at a fictitious technical services company, through a complete recruitment. Includes a downloadable profile template, a case study, a drag-and-drop activity, an interview scenario with decisions and an Excel exercise with a model answer. Aligned with the ILO fundamental conventions on non-discrimination; the specific rules in each country must be checked in the applicable labour and data protection legislation. The course is delivered in Portuguese.

What you will learn

• Define the recruitment need and build the competency profile for the role, with legitimate requirements and a budget.
• Choose suitable attraction channels and write clear, inclusive and effective job adverts.
• Screen applications and choose tests objectively, using AI tools with human oversight.
• Conduct structured competency-based interviews, with the STAR method, an interview guide and a rating scale, keeping bias in check.
• Make the hiring decision with a weighted matrix, check references, present the offer and communicate with unsuccessful candidates.

Modules

1. Planning recruitment61 min
2. Attracting candidates57 min
3. Screening and testing54 min
4. Competency-based interviews57 min
5. Decision and offer56 min

Who it is for

HR officers and recruiters