Courses

What exactly does human resources do? In this course you follow Ana through her first weeks as an HR officer at a company with an office, a factory and construction sites. You will see how the function has evolved from the personnel department to people management, what its mission is and how it can be organised, with an introduction to the three-pillar model. You will follow the employee life cycle, from attraction to exit, and the moments that shape the employee experience. You will get to know the main HR processes, with their inputs and outputs, and learn to tell what falls to managers and what falls to HR, using the RACI matrix, clear policies, ethics and confidentiality. The course uses ILO standards as its reference and reminds you that labour law varies from country to country. With interactive images, drag-and-drop exercises and decision scenarios. The course is delivered in Portuguese.

What you will learn

• Explain how the human resources function contributes to people and to the organisation's results.
• Describe the stages of the employee life cycle and the role of human resources in each.
• Classify the main human resources processes and their inputs and outputs.
• Distinguish what falls to human resources and what falls to managers in people management, using a responsibility matrix.

Modules

1. The role of Human Resources in the organisation36 min
2. The employee life cycle32 min
3. HR processes34 min
4. HR and managers: a partnership33 min

Who it is for

HR officers, managers, people starting out in HR