Courses

Handle the conversations most managers avoid: why have difficult conversations, preparing for, holding and closing them, giving bad news the right way and handling difficult people. The second part covers conflict at work, the key skills for handling it, the five options of conflict resolution, resolving conflict situations in two units, and identifying and dealing with a blame culture. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fourteen units.

Modules

1. Why Have Difficult Conversations?9 min
2. Preparing for a Difficult Conversation7 min
3. How to Have Difficult Conversations9 min
4. How to Hold a Difficult Conversation8 min
5. How to Give Bad News in the Right Way8 min
6. How to Close a Difficult Conversation8 min
7. How to Handle Difficult People8 min
8. Difficult Conversations5 min
9. What Is Conflict at Work?5 min
10. Key Skills Required When Handling Conflict8 min
11. The 5 Options of Conflict Resolution9 min
12. Resolving Conflict Situations – Part 18 min
13. Resolving Conflict Situations – Part 28 min
14. Identifying & Dealing with a Blame Culture8 min