Courses

Influence by understanding how people think: communication and influence, influencing skills, then advanced communication patterns (big picture vs detailed thinking, internal vs external references, pain and pleasure) and how to read people (matching or mismatching, how they are convinced, moving towards or away, where their attention goes), ending with how managers empower staff through open questions. Units combine short videos with a quiz and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all eleven units.

Modules

1. Communication & Influence11 min
2. Influencing Skills11 min
3. Advanced Communication Skills – Big Picture vs Detailed Thinking8 min
4. Advanced Communication Skills – Internal vs External References9 min
5. Advanced Communication Skills – Understanding Pain & Pleasure12 min
6. Understanding People – Do You Match or Mismatch?5 min
7. Understanding People – External vs Internal Reference5 min
8. Understanding People – How We Are Convinced by Something5 min
9. Understanding People – Move Towards vs Move Away5 min
10. Understanding People – Where Is Your Attention?5 min
11. How Managers Empower Their Staff Through Open Questions6 min