Courses

Turn objections into progress: the types of objection you receive, whether objections are a bad or a good thing, the only two types of objection, the first thing to do when faced with one, avoiding and front-loading objections, isolating an objection and moving the sale forward, the Feel-Felt-Found technique, the best objection-handling model, word-for-word responses to common objections and an objection-handling masterclass. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all thirteen units.

Modules

1. What Types of Objections Do You Receive?9 min
2. Are Sales Objections a Bad Thing?6 min
3. Are Sales Objections a Good Thing?9 min
4. Handling Objections – There Are Only Two Types7 min
5. The First Thing to Do When Faced with an Objection8 min
6. How to Avoid Objections in the First Place9 min
7. How to Front-Load Objections6 min
8. How to Isolate an Objection6 min
9. How to Handle the Objection & Move the Sale Forward6 min
10. Technique – Feel, Felt, Found9 min
11. The Best Objection Handling Model to Use8 min
12. Word-for-Word Responses to Common Objections9 min
13. Objection Handling Masterclass10 min