Courses

Serving customers well in person and by phone: customer service essentials and excellence, communication, assertiveness and protecting customer data.

Courses included, in order

1. VEN-110 · Customer Service Fundamentals: Skills, Behaviours and Professional StandardsSales & Customer Service · Level 12 h25 000 Kz
2. VEN-120 · Customer Service Excellence: Face-to-Face and on the TelephoneSales & Customer Service · Level 12 h 45 min25 000 Kz
3. DES-210 · Communication Skills: Listening, Clarity and StyleSoft Skills · Level 21 h 30 min50 000 Kz
4. DES-180 · Assertiveness, Confidence and Personal ImpactSoft Skills · Level 11 h25 000 Kz
5. CIB-110 · Cyber Security and Information AwarenessCybersecurity & Data Protection · Level 145 min25 000 Kz

Total duration: 8 h · Courses bought separately: 150 000 Kz · You save: 30 000 Kz