Courses

Advanced telephone selling for experienced salespeople: identifying and getting through gatekeeper screens, leaving voicemails and getting them returned, setting, selling and cementing appointments, qualifying decision makers, uncovering needs and wants, overcoming objections including 'we're happy with our current supplier', closing a direct sale and successful follow-up calls. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all fifteen units.

Modules

1. How to Identify a Gatekeeper Screen5 min
2. How to Get Through a Gatekeeper Screen5 min
3. The Gatekeeper Screen9 min
4. 3 Useful Hints for Leaving Your Prospect a Voicemail8 min
5. How to Get Your Voicemails Returned8 min
6. 3 Powerful Tips for Setting Appointments over the Telephone7 min
7. How to Sell an Appointment8 min
8. How to Sell the Appointment5 min
9. How to Cement Your Appointments in Stone9 min
10. Qualifying Decision Makers8 min
11. Uncovering the Needs & Wants5 min
12. How to Overcome Objections10 min
13. 'We're Happy with Our Current Supplier' – What Now?7 min
14. How to Close a Direct Sale10 min
15. Successful Follow-Up Calls9 min