Negotiation Skills: From Preparation to Agreement
50 000 Kz + VAT
- FieldSales & Customer Service
- Level2 · Intermediate
- Duration1 h 45 min
- Course languageEnglish
- IncludesNarrated videos, interactive activities, final assessment and a verifiable certificate
Instant course access as soon as payment is confirmed.
Negotiate with a plan: why negotiation is a vital skill, the five stages of a successful negotiation, negotiation styles, preparing to negotiate, then each stage in turn (planning and preparation, managing the discussion, proposing solutions, bargaining for outcomes, summarising and reaching agreement), the four possible outcomes, negotiating more effectively and renegotiating deadlines with your manager. Each unit combines a short video with a quick quiz and downloadable resources such as an action plan, a cheat sheet and session notes. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all thirteen units.
Modules
- Negotiation Skills – A Vital Skill9 min
- The 5 Stages for a Successful Negotiation8 min
- Different Negotiation Styles11 min
- Negotiating Styles10 min
- Stage 1 – Planning & Preparation9 min
- Preparing to Negotiate9 min
- Stage 2 – Managing the Discussion9 min
- Stage 3 – Proposing Solutions9 min
- Stage 4 – Bargaining for Outcomes8 min
- Stage 5 – Summarising & Reaching an Agreement8 min
- The 4 Possible Outcomes of a Sales Negotiation9 min
- How to Negotiate More Effectively8 min
- How to Renegotiate Deadlines7 min
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