Courses

A good hire starts with a good interview. In this course for managers and human resources officers, you will learn to prepare the selection interview, with a profile, competencies, an interview guide, a rating scale and a panel, and to conduct it in a structured way, with behavioural questions, the STAR method and situational questions. You will get to know the most common interviewer biases, such as the halo effect, similarity, first impressions and contrast, and the questions you should avoid and how to rephrase them, based on the principle of non-discrimination in ILO Convention No. 111. Finally, you will learn to take notes, score, reach consensus and decide with a comparison matrix in Excel, give feedback to candidates and protect the records. Includes scenarios with decisions, a checklist and downloadable templates. The course is delivered in Portuguese.

What you will learn

• Prepare a selection interview with a defined profile, competencies, interview guide, rating scale, panel and logistics.
• Conduct a structured interview with behavioural questions, using the STAR method, and situational questions.
• Recognise the most common interviewer biases and avoid and rephrase discriminatory questions.
• Record the assessment by competency, run the consensus meeting and use a comparison matrix to support the decision.
• Give feedback to candidates and retain and protect recruitment records.

Modules

1. Preparing the interview35 min
2. Structured and behavioural interviews33 min
3. Biases and questions to avoid31 min
4. Assessing, recording and deciding36 min

Who it is for

Managers and HR officers