Courses

When an organisation grows or changes strategy, problems show up as complaints about people: slow decisions, silos, overloaded managers. Often the cause lies in how the organisation is designed. In this advanced course you will learn to act as an internal organisational development consultant: carry out a diagnosis with reference models (7S, star model, six boxes), compare functional, divisional, customer-based, geographical and matrix structures, analyse hierarchical layers, spans of control and decision rights, redesign people processes based on users' experience and plan implementation in a phased and fair way, with consultation of workers' representatives and careful communication. With a running case at a fictitious bank, decision scenarios, spreadsheet exercises and downloadable templates. The course is delivered in Portuguese.

What you will learn

• Explain what organisational development is, distinguish it from organisation design and describe the role of HR as internal consultants.
• Apply a diagnostic model to identify organisational problems, distinguishing symptoms from causes.
• Compare organisational structures and choose the one suited to a strategy, with explicit criteria.
• Analyse hierarchical layers, spans of control and decision rights.
• Redesign a people process based on users' experience and define its indicators.
• Plan the implementation of a new structure in a phased and fair way, including placement of people, consultation and communication.

Modules

1. Organisational development: concepts80 min
2. Organisational diagnosis77 min
3. Organisational structures81 min
4. Layers, spans of control and decision rights79 min
5. Redesigning people processes81 min
6. Implementing a redesign82 min

Who it is for

HR directors, internal consultants