Retail Sales 1: Service, Product Knowledge and the Store
25 000 Kz + VAT
The first five sessions of a retail sales programme: the key to improving retail sales, the balance between sales and service, product knowledge, effective store layout and personal presentation and hygiene.
- FieldSales & Customer Service
- Level1 · Foundation
- Duration1 h 45 min
- Course languageEnglish
- IncludesNarrated videos, interactive activities, final assessment and a verifiable certificate
Instant course access as soon as payment is confirmed.
Part one of a retail sales programme for shop-floor staff and supervisors, in five longer sessions: the key to improving retail sales, the balance between sales and service, the importance of product knowledge, the principles of an effective store layout, and personal presentation and hygiene standards. Each session is an interactive lesson with videos, knowledge checks and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all five units.
Modules
- Session 1 – The Key to Improving Retail Sales33 min
- Session 2 – The Balance between Sales & Service20 min
- Session 3 – The Importance of Product Knowledge30 min
- Session 4 – The Principles of an Effective Store Layout18 min
- Session 5 – Personal Presentation & Hygiene Standards16 min
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