Retail Sales 2: Customers, Safety, Competition and Discovery
25 000 Kz + VAT
Sessions six to eleven of a retail sales programme: customer behaviours, health and safety in retail, your competition, customer engagement, discovery skills and offering the solution.
- FieldSales & Customer Service
- Level1 · Foundation
- Duration1 h 45 min
- Course languageEnglish
- IncludesNarrated videos, interactive activities, final assessment and a verifiable certificate
Instant course access as soon as payment is confirmed.
Part two of a retail sales programme, in six sessions: understanding different customer behaviours, health and safety in a retail environment, awareness of your competition, the importance of customer engagement, using your discovery skills to find needs, and effectively offering the solution. Each session is an interactive lesson with videos, knowledge checks and downloadable resources. Based on UK best practice. Course in English. Permanent access to the course. Trident Academy certificate on completion of all six units.
Modules
- Session 6 – Understanding Different Customer Behaviours21 min
- Session 7 – Health & Safety in a Retail Environment22 min
- Session 8 – Awareness of Your Competition16 min
- Session 9 – The Importance of Customer Engagement11 min
- Session 10 – Using Your Discovery Skills23 min
- Session 11 – Effectively Offering the Solution21 min
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