Courses

At two in the morning, there is a fire in a loading bay, an injured driver and a video on social media. What is written in the plan, what has been trained and who decides makes all the difference. In this advanced course you learn to prepare the organisation for emergencies and crises from end to end: turn risks into credible scenarios (fire, explosion, gas leak, spill, multiple casualties, extreme weather, security, epidemic) and define response levels, draw up an emergency plan coordinated with the fire service, hospitals, authorities and neighbours, including medical evacuation from remote locations, organise incident command and control, plan and evaluate exercises, manage the crisis and communication with families, employees, the media and social networks, and link the response to business continuity, recovery and psychological support. Aligned with ISO 45001 (8.2), with ISO 22320 and ISO 22301 as references. Continuous case at a fictitious fuel terminal. It does not replace the practical training of response teams. The course is delivered in Portuguese.

What you will learn

• Identify and assess an organisation's emergency scenarios and define response levels with escalation criteria.
• Draw up an emergency plan with organisation, procedures per scenario and resources, coordinated with external services and with medical evacuation from remote locations.
• Organise the command and control of an incident, including the decision log and operational communications.
• Plan, conduct and evaluate exercises and drills and turn the lessons into improvements.
• Manage a crisis and the related communication with families, employees, the media, authorities and social networks.
• Link emergency response to business continuity, recovery and post-incident psychological support.

Modules

1. From risk to emergency scenarios71 min
2. Drawing up the emergency plan85 min
3. Incident command and control69 min
4. Drills and exercises83 min
5. Crisis management and communication69 min
6. Business continuity and recovery103 min

Who it is for

HSE coordinators, managers and crisis management teams