Courses

Are you about to hire someone for your team? In this course you follow a contact centre supervisor and a recruitment officer from the old job advert to the right hire. You will learn to decide whether the position should be replaced, redistributed or transformed, to describe the role and to define a profile with essential and desirable requirements and observable competencies. You will write a clear, inclusive job advert, in line with ILO Convention 111, choose the channels and screen applications with a grid defined in advance. Finally, you will decide with a decision matrix, ask for references, avoid hiring on likeability, communicate the decision to all candidates and protect their data. Includes a downloadable checklist and templates. The course is delivered in Portuguese.

What you will learn

• Decide whether a vacancy should be filled and define the profile with objective criteria.
• Write a clear, inclusive job advert and screen applications against criteria set in advance.
• Make a well-founded hiring decision, using a decision matrix, and communicate it properly to all candidates.
• Recognise and avoid discriminatory practices and hiring on likeability, protecting candidates' data.

Modules

1. Defining the need and the profile33 min
2. Job advert and application screening27 min
3. Deciding with fair criteria30 min

Who it is for

Managers involved in recruitment